Keeping Hotels Safe Through Staff Training

National Association of Hotel & Lodging Engineers (NAHLE) - 13 September 2017
Consistency in the hotel business is key. Hotels operate and build large brands off of the idea that they can be consistent in every aspect when delivering a guest experience. One way that hotels express this consistency is through the policies and procedures they utilize for maintaining guest security. Most hotels have their own policies and procedures in place regarding the safety and security of hotel guests.

The secure facility: A call for a new performance model

National Association of Hotel & Lodging Engineers (NAHLE) - 13 September 2017
IFMA's FMJ Magazine An emerging theme within the security industry, but less familiar in the facilities industry, is the value stream of security. Securing assets and protecting the people and processes of an organization is a critical business function that has come to be called enterprise security risk management. The most important word in the

Preventive maintenance helps raise the bar

National Association of Hotel & Lodging Engineers (NAHLE) - 13 September 2017
Facility management executives can realize dramatic reductions in energy consumption and operating costs by installing high performance equipment. But without proper maintenance and monitoring programs, those cost and consumption reductions could eventually fade away. Inevitably, the performance of high efficiency equipment will begin to decline due to environmental factors as well as normal wear and tear. Standard efficiency equipment will degrade as well but the performance of high efficiency systems will suffer more rapidly without proper maintenance. Preventive maintenance and monitoring programs are key to ensuring a building’s equipment remains efficient, durable, and exceeds its lifespan.

As Your Company Evolves, What Happens to Employees Who Don't? - 13 September 2017
When my company was young, we worked with two contractors who played key roles in client services. As we grew and defined our core values — singling out accountability as our top priority — it became clear that these contractors did not meet our newly defined standards. They were often difficult to catch on the phone, noncommittal about deadlines, and understandably had more of an individual, not team-based, approach to their work.

How to Quantify Sustainability's Impact on Your Bottom Line - 13 September 2017
Humanity has an urgent need to fight climate change, and businesses can play a key role in doing so. But we recognize that, in many businesses, resources are often allocated according to short-term, bottom-line pressures. We thus wanted to figure out a way to help executives quantify the financial benefits of reducing their firm’s greenhouse gas (GHG) emissions.

Leadership: Lessons Learned Along the Way

HFTP Connect - 12 September 2017
I have been to more sessions on what it means to be a leader that I can count. Often the presenter will have a white board or a flipchart and have everyone yell out characteristics or attributes of a great leader. By Lisa Martin, CHAE

Why communication and operational system integration is a game-changer

Beekeeper Blog - 8 September 2017
Email is still the most common form of communication in the corporate environment, which doesn’t bode well for the 80% of the workforce that comprises non-desk employees. As many as 83% of non-desk employees don’t have corporate email addresses, leaving them out of important conversations and making critical information unattainable.

5 Ways Your Software Can Optimize Budget Planning

The Rainmaker Hospitality and Gaming Blog - 7 September 2017
Your annual budget is a critical set of metrics that is influenced by a multitude of factors. With so many moving parts, it’s more important than ever to have the right technology. When your software is BI optimized and personalized for your specific brand or individual property, you’ll be able to have a firm grasp on your projections, profits, and spending. Here are five specific ways that your RMS will help you plan your budget efficiently and accurately.

Ninth Circuit Rejects DOL's '80/20 Rule' On Sidework And Tipped Employees

Hospitality Labor and Employment Law Blog - 7 September 2017
Yesterday, the Ninth Circuit issued its opinion in cases involving the Department of Labor’s (“DOL”) “80/20 Rule” regarding what is commonly referred to as “sidework” in the restaurant industry. Agreeing with the arguments made by our new colleague Paul DeCamp, among others, the Ninth Circuit issued a decidedly employer-friendly decision. In so doing, it disagreed with the Eighth Circuit, potentially setting the issue up for resolution by the United States Supreme Court.

3 Expert Tips to Kick Off A Successful Budget Planning Season

The Rainmaker Hospitality and Gaming Blog - 31 August 2017
Budget planning season is right around the corner. Starting your plan can seem daunting, since it will effectively chart the course for how your property’s resources will be allocated in the following year. As budget planners, you’re beholden not only to the goals of your owners, but the interests of each property segment. How can you keep everyone happy without compromising on performance targets and spending on resources? Here are a few tips to get your budget for next year started off right.

Are you or your business 'time bankrupt?'

BERKONOMICS by Dave Berkus - 31 August 2017
You’d know the symptoms, if not the name. You’re fighting to put out the fires from customer complaints, or incomplete work, or are suffering from an inability to focus upon new development or new customers before cleaning up the mess inside your organization.

Legal issues when working with social influencers in travel

Travel Tripper Blog - 29 August 2017
If hotel marketers’ inboxes could talk, they would tell you that on any given day they likely receive double-digit numbers of potential collaboration proposals from social influencers. Influencer marketing offers brands the opportunity to increase the reach of their brand story and tap into networks where the influencer commands social clout. In a recent post, we established that influencer marketing has the potential to be an effective channel, but as long as it’s built on a solid multi-channel marketing and conversion-optimized foundation.

Do Lawyers Make Better CEOs Than MBAs? - 24 August 2017
The bad news keeps coming for Wells Fargo. A nearly $150 million settlement is pending for the fake-account scandal that roiled the bank last year, and a new scandal has emerged: Recently it has been alleged that thousands of customers were signed up for insurance without their knowledge. A bevy of lawsuits is in the pipeline, and regulatory scrutiny is intensifying. Meanwhile, one of Well Fargo’s chief competitors, Bank of America, has been relatively scandal free, with impressive revenue and profit results for the first half of 2017. What explains the divergence in the fortunes of two of the U.S.’s largest banks?

Research Shows Good Management Is Incredibly Hard to Copy - 23 August 2017
Don't underestimate the importance of basic competence.

Worries About Short-Termism Are 40 Years Old, but Are They Overblown? - 23 August 2017
The idea that companies face enormous pressure to deliver short-term results at the expense of long-term health is widespread among executives. McKinsey’s Dominic Barton has made the case, as has BlackRock’s Larry Fink. Politicians like Hillary Clinton and Joe Biden have warned against short-termism, as have scholars at Brookings and the American Enterprise Institute. McKinsey has made its case empirically, finding evidence linking long-term management to superior financial performance. In 2015 Rotman’s Roger Martin reviewed the evidence on both sides here at HBR and explained why he believed short-termism is a problem.

Three Important Budget Planning Considerations

Amadeus Hospitality Insight - 22 August 2017
You’ve started thinking about 2018 budgets. Are you trying to identify the most effective ways to have an impact on the growth of your business? With so many options available to you, how can you focus on the best areas? Consider three main goals to help you organize your thoughts. Are you looking to… …Increase Revenue

Video: Digital Marketing Essentials for Your 2018 Budget

Milestone Insights - 17 August 2017
If you missed out on our latest webinar, or just want a chance to review (it’s pretty dense with budgeting info) you’re in luck! You can watch the video by simply entering your name and email in the box below.

What 11 CEOs Have Learned About Championing Diversity - 17 August 2017
The business case for diversity is clear. Diversity can boost innovation and employee engagement, and companies with greater gender and racial diversity financially outperform their peers. Yet progress within organizations has been slow – there is still a lack of women and minorities in leadership positions, and certain industries like tech and finance are lacking diversity at all levels. And many diversity programs fail. Based on evidence that diversity initiatives are more effective if they start at the top, I interviewed 11 CEOs who have made a public commitment to diversity about how they are creating more diverse workforces.

We've been selected as one of Inc. 5000's Fastest-Growing Companies of 2017!

ICE portal - 16 August 2017
Inc. 5000’s annual Fastest-Growing Private Companies list was released this morning with ICE Portal coming in at spot 1649! We could not be happier to be recognized for our hard work and continued innovation in travel technology.

Is Tesla Really a Disruptor? (And Why the Answer Matters) - 16 August 2017
Tesla, Elon Musk’s automotive start-up, is having a very good year. In September, the company expects to begin shipping its all-electric Model 3 to non-employee customers, who have already logged 500,000 pre-orders. After reporting earnings earlier this month, its stock jumped, rocketing the 14-year-old startup’s valuation to over $53 billion, ahead of every other U.S. car manufacturer and all but three worldwide. This despite the fact that the company lost nearly two billion dollars in the past two years alone.

8 Awesome Tips to Write a Strategic Plan

EDUCBA - 16 August 2017
A strategic plan is a systematic or a strategically oriented drive to give business or company its route towards is growth. Talk to any CEO about why a strategic planning is important, there would be no single answers: As there are limited resources it become imperative to have clear cut plan on why, how and in what quantity resources should be allocated to meet objective.

How One Insurance Firm Learned to Create an Innovation Culture - 15 August 2017
More and more companies are realizing they must reinvent their cultures by infusing innovation into their DNA. Unlike startups that get to shape culture from scratch, established companies must transform existing norms, values, and assumptions in ways that inspire everyone to innovate — not just at the top of the organization, but at all levels.

Staying Prosperous Year Round (by Victoria Alahuzos)

Linchi Kwok - A Hospitality Professional - 11 August 2017
Many restaurants that are located in tourist and college towns usually shut down during their slow months, but is it possible to run a successful restaurant business year round? Jay Khan and Rob Longstreet, who are both restaurant owners, stated that: Yes, it is achievable to continue the business during the off seasons in the article --- "11 Ways to Survive the Slow Season" (Barrett, 2017). Khan is the owner of RJ Mexican Cuisine in Dallas, Texas, and Longstreet owns the Craft Public House in Athens, Georgia. Both run successful restaurants year round as each owner follows the 11 simple steps to stay profitable, including:

Why We Prefer Dominant Leaders in Uncertain Times - 11 August 2017
We are witnessing a worldwide surge in a certain type of leader claiming the highest offices of power — leaders who are confident, controlling, and strongly hierarchical. Indian voters elected the dominant Narendra Modi into power in 2014, Britain’s Nigel Farage saw his sharply argued views endorsed during the 2016 Brexit campaign, Donald Trump was elected president of the U.S. in 2016 after repeatedly promising to be “strong,” and autocratic Turkish president Recep Tayyip Erdogan was reelected this year. The question is: Why are voters choosing this type of leader now? Our research (recently published in the Proceedings of the National Academy of Sciences) attempts to answer this by focusing on when and why such leaders ascend to leadership roles.

PE Firms Are Creating a New Role: Leadership Capital Partner - 11 August 2017
During the last 20 years, private equity (PE) investors have assumed an increasingly influential role in business, with publicly traded firms dropping from about 7,500 to 3,800. Today, large private equity firms not only buy and sell (phase 1), buy and hold (phase 2), but buy and transform (phase 3). This third phase has led to large private equity organizations governing their assets in a unique way.

How the Imagined 'Rationality' of Engineering Is Hurting Diversity - and Engineering - 10 August 2017
Just how common are the views on gender espoused in the memo that former Google engineer James Damore was recently fired for distributing on an internal company message board? The flap has women and men in tech — and elsewhere — wondering what their colleagues really think about diversity. Research we’ve conducted shows that while most people don’t share Damore’s views, male engineers are more likely to.


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