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Sol Kerzner to Receive IHIF Lifetime Achievement Award

mycloud HOSPITALITY·14 February 2019
The International Hotel Investment Forum (IHIF) is delighted to announce that Sol Kerzner (KCMG), will be presented with the Lifetime Achievement Award during IHIF 2019. The founder and former Chairman of Kerzner International Holdings Limited has carved a prestigious and pioneering career within the hospitality industry and is widely credited as a visionary who redefined the scope and scale of destination resorts.

Creating Moments in Morocco

mycloud HOSPITALITY·14 February 2019
We’re all huge fans of Morocco. It’s a dynamic and vibrant country with a huge amount to offer visitors, including ancient cities, mountain ranges, rolling deserts, and golden beaches on both the Atlantic and Mediterranean coasts. Despite this embarrassment of cultural and geographic riches, the kingdom’s lesser-known regions and cities often take a backseat to more famous locations, with destinations like Casablanca, Marrakesh, and Essaouira regularly topping the vacation wish lists of travelers from around the globe.

Expedia data reveals surge in inbound visitors to UK hotels

mycloud HOSPITALITY·14 February 2019
The latest data from travel platform Expedia Group has revealed that a surge of international visitors led to a growth in UK hotel stays throughout 2018.

HEBS Digital: The Q1 2019 Hotel Marketer's Whitepaper

mycloud HOSPITALITY·14 February 2019
The whitepaper covers current trends and industry insights hoteliers should be paying attention to in order to have a strong digital presence.

Hilton CEO says direct marketing paid off in 2018

mycloud HOSPITALITY·14 February 2019
Hilton reported a surge in direct bookings last year, telling investors on the Q4 earnings call that direct web bookings grew three times faster than other channels.

BCD's Profile System Upgrade Emphasizes Rich Data, Security Controls

mycloud HOSPITALITY·13 February 2019
BCD Travel has unveiled an enhanced version of its TripSource Profile Manager system. The travel management company said the move will offer its corporate clients more robust profile options and access to management capabilities that enable finer control over how traveler data is stored and used.

5 Simple Secrets Hotels Can Implement One the Spot to Embrace Instant Gratitude

mycloud HOSPITALITY·13 February 2019
Do your Hotel fear the consequences of real-time response and instant gratitude? Real-time response and instant gratitude require a cultural shift for many Hotels today. Speed and relevance are the new norms for modern consumers today. Today consumers except not just a quick response, but immediate response.

Still Healing, Caribbean Predicts Strong Tourism Growth

mycloud HOSPITALITY·13 February 2019
It didn't take long for travelers across the world to start booking their vacations in the Caribbean again, even in the hardest hit areas. That being said, the threat of another disaster always looms.

NYC Commission on Human Rights Adopts Rules Establishing Broad Interpretation of Laws Prohibiting Gender Discrimination

mycloud HOSPITALITY·13 February 2019
The New York City Commission on Human Rights (the “Commission”) has adopted new rules (“Rules”) which establish broad protections for transgender, non-binary, and gender non-conforming individuals. The Rules, which define various terms related to gender identity and expression, re-enforce recent statutory changes to the definition of the term “gender,” and clarify the scope of protections afforded gender identity status under the New York City Human Rights Law.

Companies Are Worried About Employee Retention, But Don't Plan to Raise Pay

mycloud HOSPITALITY·13 February 2019
Sixty-six percent of companies said employee retention is a major concern, but a large majority of them don’t plan to raise compensation in a meaningful amount amid concerns the economy might be headed toward a recession, according to a survey from PayScale. Sixty-nine percent of companies said they plan to increase base pay by 3% or less this year, just keeping pace with inflation. Nineteen percent said they planned no base-pay increase at all.

5 Key Reasons Companies Are Wary of AI Adoption

mycloud HOSPITALITY·13 February 2019
Many companies expect in the near future to derive substantial benefits from adopting artificial intelligence-powered technologies. However, they must first overcome some significant obstacles. In a global survey of 300 C-level executives and their direct reports by consulting firm Protiviti, 16% of the respondents say their companies are getting “high” or “very high” value from their investments in AI. But more than three times that many (52%) say they anticipate they will be doing so in two years.

ADMEI to Focus on International Impact in 2019

mycloud HOSPITALITY·13 February 2019
Association of Destination Management Executives International (ADMEI) wrapped up its 2019 annual conference at Four Seasons Houston with a pledge to increase the visibility of the association globally.

OTAs pulled up on misleading sales tactics

mycloud HOSPITALITY·13 February 2019
It’s something we’ve all experienced and maybe even come to expect as part of the holiday-booking process – that sense of urgency kick-started by the sight of a red button beside an apartment or a hotel room you’re looking at on the likes of expedia, or trivago: “in high demand – there’s only 1 like it!”

Everything your hotel needs to know about Facebook Recommend...

mycloud HOSPITALITY·13 February 2019
In 2018, Facebook took innovative initiatives to stamp its influence on the tourism industry a little more. One notable example of this was Trip Consideration. Facebook guest reviews also performed well, increasing in volume by one percentage point between 2016 and 2017. In fact, this is beginning to seriously rival well-established players such as HolidayCheck. More recently, Facebook reevaluated the use of its guest reviews, and now refers to recommendations instead. So, what does this change for you and your guests?

Independent Meeting Planners Fight Back Against Commission Cuts

mycloud HOSPITALITY·13 February 2019
It's been just over a year since Marriott made its move, the first in a wave of such measures. But instead of getting knocked down by the trend, independent meeting planners are finding ways to take control of their businesses.

Survey: Millennial Buyers Find More Value in Marketing Video Content

mycloud HOSPITALITY·13 February 2019
Video remains a prominent tactic for marketers because of its effectiveness, but how does effectiveness vary according to certain demographics?

The Wrap: 2018 - A year of flying high for airlines

mycloud HOSPITALITY·13 February 2019
In the news: Airlines in focus this week with the aviation industry reporting a good 2018, Malaysia Airlines launching its pilgrim-centric service for umrah and hajj pilgrims, and easyJet offering 3D AR hand luggage scanning for passengers.

Upselling: how to earn extra revenue (and how apps can help you)

mycloud HOSPITALITY·13 February 2019
For many people around the world, love will soon be in the air. Not only will they shower loved ones with affection on Valentine’s Day, they’ll spend big too – the average American spent 144 dollars in 2018.

Fuel Mobile App Offers Keyless Entry via Partnership with ASSA ABLOY Hospitality

mycloud HOSPITALITY·13 February 2019
Fuel Travel announces a significant upgrade to its white label app for independent and boutique hotels by successfully integrating its Fuel Mobile App with ASSA ABLOY.

Your Hotel's Next Hire: Is Experience a Good Thing?

mycloud HOSPITALITY·13 February 2019
For hoteliers, the search for new talent often revolves around familiar haunts, from TAFE and university departments, to the ubiquitous recruiter and it makes sense that a graduate from Edith Cowan with a Bachelor of Commerce in Hotel Management should deliver more value than someone with no industry-related qualifications at all.

Mexico Makes Risky Bet by Moving Global Tourism Effort to Embassies

mycloud HOSPITALITY·13 February 2019
Mexico's tourism promotion body probably needed some changes, but this is likely going too far. Will Mexico's travel industry find a way to fill the gap?

How Visual Content Helps Hostels Grab Their Piece of the Pie

mycloud HOSPITALITY·13 February 2019
The first impression a hostel makes on guests goes a long way towards earning the repeat business of travelers. Hostels are well-known as inexpensive lodging choices, so these businesses often use eye-catching visual content to stand out from similar establishments. Visual storytelling is an essential marketing tool for hostels to grab a “piece of the pie” in their business sector. Travelers that stay in hostels are more concerned about “the experience” of staying at the establishment rather than luxurious amenities.

TripAdvisor Saw Experiences and Restaurants as Major Growth Contributors in 2018

mycloud HOSPITALITY·12 February 2019
Fickle investors, meaning those without a long-range view, didn't necessarily appreciate the breadth of the TripAdvisor platform in the past. The company isn't the biggest player out there, but its strong positions in tours and activities, as well as restaurants, is injecting momentum.

Why retail centers are adding hotels to the mix

mycloud HOSPITALITY·12 February 2019
Recently, my partner, Guy Maisnik, and I spoke about hotel retail mixed-use development with Kelsi Maree Borland of Her article, Why Retail Owners Are Partnering With Hotels ran with the subtitle, With retail evolving to be more experience-driven, retail owners are finding the benefits of adding boutique hotels to shopping centers.

Sabre's Bottom Line Got a Lift From U.S. Tax Cuts

mycloud HOSPITALITY·12 February 2019
A U.S. tax law change benefited travel distribution giant Sabre in more ways than the typical company due to some particularities in its business. The savings appeared to help give the company the flexibility to acquire the tech vendor Farelogix late last year.

Hotel Booking Sites Wrapped For 'Misleading' Sales Practices

mycloud HOSPITALITY·12 February 2019
Seven trending hotel news stories that will impact your hotel Revenue Strategy.


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