From an F&B perspective, we discussed the need for hotels to accept that guests - especially millennials - increasingly want to be able to have meals delivered to them but also that hoteliers need to make their own restaurant offerings a lot more exciting and interesting - examples of Firmdale's Ham Yard Hotel, Hoxton Hotels and The Ned being regularly cited. "You can make a shed-load of money if you are passionate about F&B," according to James Robson (Mews of Mayfair).
Anni Hood of Well Intelligence reminded delegates that wellness is the route to our wellbeing goal, and that a 1% drop in hydration can lead to a 12% fall in productivity. She also emphasised the importance of sleep and encouraged companies to develop a proactive mental health policy for its employees.
Robin Sheppard, chairman of Bespoke Hotels and a passionate champion for the disabled, urged hotels to maximise revenue by focusing more on the needs of the disabled traveller - "does any hotel have a suite which is specifically tailored to the needs of those with disabilities?" asked Robin. Sadly, no one could think of any.
For more information on our conference, please view https://www.youtube.com/watch?v=Hffy0brBUmQ.
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