Making Painful Chargebacks a Thing of the Past
Making Painful Chargebacks a Thing of the Past — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 8 May

In a socially distanced world, one thing we are already seeing is far fewer in-person credit card transactions because people aren't out and about nearly as much. A lot of that traffic has moved online while some of it has shifted towards other types of less secure, card-not-present dealings like taking down a guest's information over the phone.

Five Resolutions for the New Decade
Five Resolutions for the New Decade — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 27 Jan

Welcome to the start of this new decade! Now that you've had your fill of turkey feasts and midnight champagne toasts, it's time for you to set some goals for the coming year but also to look ahead at what the 'Roaring 20s' will bring.

Is Guest Privacy Still Sacrosanct?
Is Guest Privacy Still Sacrosanct? — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 24 Jul

Call me old-fashioned. To me, a hotel's guest list is completely confidential, released only on a need-to-know basis. This protects not only the guest's privacy but also the hotel from the likes of paparazzi, over-zealous bill collectors and jealous spouses. And as it concerns high status guests, privacy is tantamount to loyalty.

Hotels Can’t Afford Counterfeit Goods
Hotels Can’t Afford Counterfeit Goods — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 19 Jun

Look at these two coffee mugs. Both say Pantone Universe (trademarked) on the surface. But one is a knockoff. Can you tell which one?

Can Hotels Sue Their Governments Over Home Sharing?
Can Hotels Sue Their Governments Over Home Sharing? — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 15 Mar

This is a special case that I've been waiting to write about since it hit the airwaves here in Canada in late October. Most interesting here is that it has a few powerful implications for the fight traditional hotels are facing against industry disruptors coming in the form of home sharing.

Staying Aware of New Housekeeping Legislations
Staying Aware of New Housekeeping Legislations — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 26 Sep

The housekeeping department more often than not represents the heart of a hotel's operations as a clean room is an essential part of guest service delivery. Moreover, it's backbreaking work with wages that aren't exceedingly high, while the room attendants themselves can be put in compromising situations as they roam the corridors by themselves.

Staying Aware of New Housekeeping Legislation
Staying Aware of New Housekeeping Legislation — By Larry Mogelonsky

Hotel Mogel Consulting Limited · 25 Jul

The housekeeping department more often than not represents the heart of a hotel's operations as a clean room is an essential part of guest service delivery. Moreover, it's backbreaking work with wages that aren't exceedingly high, while the room attendants themselves can be put in compromising situations as they roam the corridors by themselves.