Is Benchmarking really the holy grail of Quality Assurance in hospitality?
Is Benchmarking really the holy grail of Quality Assurance in hospitality? — By Jochen Ehrhardt

International Institute Of Modern Butlers · 18 Dec

Benchmarking, according to Wikipedia, "Is the practice of comparing business processes and performance metrics to industry bests and best practices from other companies. Dimensions typically measured are quality, time, and cost."

Auditing the Auditors, Part I of III
Auditing the Auditors, Part I of III — By Steven Ferry

International Institute Of Modern Butlers · 22 May

Don Quixote tilted his lance at windmills: we tilt ours at service standards that do not meet expectations, which is why I am spending a perfectly beautiful Florida spring Sunday inside, banging away on the keyboard when sensible people are beaching, sailing, golfing, etc.