The dreaded credit card reconciliation need not be such a big deal if we bite-size it. That is what this piece is all about: How and why you should b
The COVID-19 pandemic and the recent invasion of Ukraine are two prime examples of unanticipated shocks that have placed intense strain on companies’
Because it provides a more holistic view of the revenue generated across an entire property, more hospitality leaders are turning to TrevPAR (Total R
The Americans with Disability Act (ADA) is an important piece of legislation guaranteeing equal access to public facilities to the nearly 60 million
We are halfway through the second quarter of 2023 and see the hospitality industry looking forward to trends taking shape. While these trends have be
You’ve seen the demos. You’ve read the tag lines. Business Intelligence is going to make your company more productive, more profitable, and more pred
Inflation, labour issues, and rising cost to meet the needs of an increasingly tech-savvy and sophisticated guest journey.
The COVID-19 pandemic has had a profound effect on the global economy, leading to widespread inflationary pressures. Governments around the world res
A Florida jury awards $5.6 million for a spinal cord injury sustained during an alcohol-fueled pool party at the Retreat in Gainesville. According to
Most management contracts include an incentive management fee in addition to the base management fee. The incentive fees are designed to make managem
The post-COVID era was expected to have been a story of strong recovery in the hotel investment market. However, the Russian invasion of Ukraine in F
Automation in the hospitality industry continues to evolve and represents innovation at its finest. Automated processes promote hoteliers to build fi
Capital expenditure (Capex) deferments, impending property improvement plans (PIPs), higher interest rates, and budget constraints make the diligent
At BirchStreet Systems, we’re always striving for excellence in product delivery—and that starts with excelling as a team.
It is said that to truly learn a foreign language, one must leave the classroom and immerse themselves in that language day to day, preferably in a c
Move over RevPAR, there are finally new and better hotel performance metrics in town.
The purpose of business intelligence software is problem solving. The data derived can be analyzed to deliver actionable information that helps hotel
Running a hotel is an intricate and demanding task, where guest satisfaction and reliable service are of utmost importance. Hotel general managers an
A night auditor – the common name for an employee who works the front desk overnight – plays a crucial role in ensuring the smooth operation of a hot
Over the past few decades, we have seen constant advancements in automation technology, particularly when it comes to the hospitality procurement pro
In these uncertain economic times, many businesses in the hospitality industry are putting out the welcome mat to embrace Accounts Payable (AP) autom
In the wake of the 2008 bailout by the Swiss National Bank (SNB) and the Swiss taxpayer of the country’s largest systemic bank, Union des Banques Sui
This is a thank you to the owners and investors of hotels and a pep speech for the rest of us in the industry to take care of our owners and investor
Developing a hotel project in Africa can be highly profitable, but can also present a range of challenges.
One of the most valuable assets of a hotel brand is information – detailed personal information about guests at their hotels, participants in their l
On March 13, U.S. President Joe Biden reassured the depositors and employees of two large banks, Silicon Valley Bank (SVB) and Signature Bank, that t
In the UK, the hotel industry revenues have plummeted by 73% and the businesses are still trying to recover from the pandemic.
