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  • HITEC Special: Revenue Strategy: Not Just a Fancy New Name for Revenue Management

    By Cindy Estis Green. A strategic view of revenue calls for proactive business mix planning and decision-making around deployed resources, well beyond reacting to what comes over the transom. Excerpt from the 2018 HITEC Bytes Special Report.

  • HITEC Special: Forecasting Accuracy: The Living Forecast

    By Jill Wilder. Forward-looking, continuously updated statistical trend analysis is emerging as a strategic tool that performs the practical magic of creating an accurate forecast you can take to the bank.

  • Members Only: IT Spending in the Lodging Industry

    HFTP Research Report: The new USALI Schedule 6 — Information and Telecommunications Systems and the effects thus far on the industry. An analysis of IT spending data in the industry and compliance practices by lodging executives.

  • Primary Club Metrics

    Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

A Value Added Tax in the GCC

HFTP · 5 June 2018
HFTP Feature: Details on the new VAT established in the region covered by the GCC, including implementation best practices and documentation requirements. By Tanya Venegas, MBA, MHM, CHIA

Primary Club Metrics

HFTP · 5 June 2018
HFTP Research: Survey results identify which metrics are most often used to determine performance. By Agnes DeFranco, Ed.D., CHAE; Tanya Venegas, MBA, MHM, CHIA; and Amanda Belarmino

The HFTP Middle East Research Center: March 2018 Bulletin

HFTP ·25 May 2018
The industry has had an interesting year here in Dubai, and the HFTP Middle East Research Center at the Emirates Academy of Hospitality Management has decided to briefly discuss two relevant topics: VAT and its implications in the region, and updated visa regulations andtheir impact on current tourism arrivals in the region. The HFTP Research and Innovation Center hopes this sparks conversation amongst HFTP members.

HFTP Research: Tracking Hotel IT Expenses: A Review of 2016 Hotel Spending Data

HFTP ·17 May 2018
Technology is an integral part of lodging organizations. Whether installing a PMS or exploringthe implementation of AI, tracking technology related expenses is key to running a successfuloperation.

The Role of the Asset Manager

HFTP ·24 April 2018
A report on the skills required of asset managers and the type of services that they offer to lodging establishments. By Tanya Venegas, MBA, MHM, CHIA; Agnes L. DeFranco, Ed.D., CHAE and Arlene Ramirez, MBA, CHAE, CHE, CHIA. Originally published in HFTP The Bottomline magazine, Volume 31, Issue 4; Winter 2017.

HFTP GDPR Guidelines: Hospitality Organization Flow Charts

HFTP · 9 March 2018
This document is a set of flow charts illustrating data flow scenarios, involved parties providing hospitality services, steps of the guest journey and more. Four scenarios are presented: independent hotel, independent hotel with third party agreement, branded hotel and branded hotel with independent control. These charts are intended to be used as guidelines and customized for individual organizations/purposes. The flow charts were developed by the HFTP Hospitality DPO/GDPR Task Force.

Job Description: Hospitality Data Protection Officer

HFTP · 1 March 2018
This document highlights the role and qualities of a hospitality data protection officer. It can be used as a guideline for an internal recruitment, the expansion of an existing position or the recruitment of a third party to assist in the compliance for the GDPR. This description was developed by the HFTP Hospitality DPO/GDPR Task Force. The task force is a group of 23 hospitality industry experts tasked with developing hospitality-specific guidelines to assist with preparation for GDPR compliance.

Ready Response: Steps to place your facility in a disaster response position

Raymond C. Ellis - Disaster recovery article which outlines the steps to place your facility in a disaster response position - The Bottomline, Vol 21, No 2, March 2006

Your Insurance Toolbelt

Stanley W. Smith - Disaster recovery article outlining insurance tips for successful disaster recovery - The Bottomline, Vol 24, No 6; September 2009

Demystifying the Digital Marketplace: The Dynamic Distribution Landscape

HFTP ·30 November 2016
An excerpt from "Demystifying the Digital Marketplace: Spotlight on the Hospitality Industry" By Cindy Estis Green and Matt Carrier

Club Finance: Measuring Financial Sustainability

HFTP · 9 August 2016
Mainstream business practices provide needed perspective for the private club industry. By Teri Finan and Russ Conde

HITEC 2016 Special Report: Leveraging Social Media to Improve Your Revenue Management Effort

HFTP ·17 June 2016
HITEC 2016 Special Report: Use data sets from social media sites such as price to value feedback to make better, more optimal revenue management decisions. By Bonnie Buckhiester

HITEC 2016 Special Report: 3 Things You Shouldn't Compromise When Adding Mobile Points of Sale

HFTP ·17 June 2016
HITEC 2016 Special Report: Consider security, connectivity and future-proofing as "must-haves" rather than simply "nice-to-haves" when researching and deciding on an mPOS solution. By Jeremy Fried

Staffing Guidelines & More

HFTP ·13 May 2016
Survey reveals common staffing practices for hospitality accounting/finance departments and back office accounting system usage. By: Tanya Venegas, MBA, MHM

Step-by-Step: Easing A Lodging Transition

HFTP ·13 May 2016
A collection of hotel transition checklists gathered by the HFTP Research Institute. By: Tanya Venegas

HFTP's Women of Hospitality Finance: Wendy Zurstadt, CPA, CAM, CHAE

HFTP ·12 May 2016
To celebrate Hospitality Financial and Technology Professionals' ( HFTP ) strategic goal of elevating our members' professional stature, we decided to publish a special feature on some of the most influential women in hospitality finance from around the globe. Featured is Wendy Zurstadt, CPA, CAM, CHAE

HFTP's Women of Hospitality Finance: Marie-Josee Theoret

HFTP ·12 May 2016
To celebrate Hospitality Financial and Technology Professionals' ( HFTP ) strategic goal of elevating our members' professional stature, we decided to publish a special feature on some of the most influential women in hospitality finance from around the globe. Featured is Marie-Josee Theoret

HFTP's Women of Hospitality Finance: Tammy Tassitano, CPA

HFTP ·12 May 2016
To celebrate Hospitality Financial and Technology Professionals' ( HFTP ) strategic goal of elevating our members' professional stature, we decided to publish a special feature on some of the most influential women in hospitality finance from around the globe. Featured is Tammy Tassitano, CPA

HFTP's Women of Hospitality Finance: Gina St. George, CPA, CFE

HFTP ·12 May 2016
To celebrate Hospitality Financial and Technology Professionals' ( HFTP ) strategic goal of elevating our members' professional stature, we decided to publish a special feature on some of the most influential women in hospitality finance from around the globe. Featured is Gina St. George, CPA, CFE

HFTP's Women of Hospitality Finance: Jerilyn Schnitzel, CHAE, CHTP, CAM

HFTP ·12 May 2016
To celebrate Hospitality Financial and Technology Professionals' ( HFTP ) strategic goal of elevating our members' professional stature, we decided to publish a special feature on some of the most influential women in hospitality finance from around the globe. Featured is Jerilyn Schnitzel, CHAE, CHTP, CAM

HFTP's Women of Hospitality Finance: Tina Samson, CPA, CHAE

HFTP ·12 May 2016
To celebrate Hospitality Financial and Technology Professionals' ( HFTP ) strategic goal of elevating our members' professional stature, we decided to publish a special feature on some of the most influential women in hospitality finance from around the globe. Featured is Tina Samson, CPA, CHAE

HFTP's Women of Hospitality Finance: Michelle Russo, CHAM, MAI, CHA

HFTP ·12 May 2016
To celebrate Hospitality Financial and Technology Professionals' ( HFTP ) strategic goal of elevating our members' professional stature, we decided to publish a special feature on some of the most influential women in hospitality finance from around the globe. Featured is Michelle Russo, CHAM, MAI, CHA

HFTP's Women of Hospitality Finance: Arlene Ramirez, MBA, CHE, CHAE, CHIA

HFTP ·12 May 2016
To celebrate Hospitality Financial and Technology Professionals' ( HFTP ) strategic goal of elevating our members' professional stature, we decided to publish a special feature on some of the most influential women in hospitality finance from around the globe. Featured in this profile is Arlene Ramirez, MBA, CHE, CHAE, CHIA

HFTP's Women of Hospitality Finance: Anna McFarland, CPA, CFE, CHAE, CHTP

HFTP ·12 May 2016
To celebrate Hospitality Financial and Technology Professionals' ( HFTP ) strategic goal of elevating our members' professional stature, we decided to publish a special feature on some of the most influential women in hospitality finance from around the globe. Featured in this profile is Anna McFarland, CPA, CFE, CHAE, CHTP

HFTP's Women of Hospitality Finance: Lisa Funk Martin, CHAE

HFTP ·12 May 2016
To celebrate Hospitality Financial and Technology Professionals' ( HFTP ) strategic goal of elevating our members' professional stature, we decided to publish a special feature on some of the most influential women in hospitality finance from around the globe. Featured in this profile is Lisa Funk Martin, CHAE

HFTP's Women of Hospitality Finance: Monique Jaqqam

HFTP ·12 May 2016
To celebrate Hospitality Financial and Technology Professionals' ( HFTP ) strategic goal of elevating our members' professional stature, we decided to publish a special feature on some of the most influential women in hospitality finance from around the globe. Featured in this profile is Monique Jaqqam.

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