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  • HFTP Research Report: Pre-opening Expenditures in Hospitality

    A study of the pre-opening budget; the timeline for these expenditures; timeline for onboarding of staff; and the selection, installation and training of the technology component. By Agnes DeFranco, Ed.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Letter from the HFTP Global President: At the End of the Year, We Reflect on the Best of the Year

    As we prepare to transition to the new HFTP Global board at the 2018 Annual Convention in October, I would like to take the time to reflect on my year serving as HFTP Global president.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

Marriott Hit by Shutdown & D.C. Hotel Biz Craters

mycloud HOSPITALITY·22 January 2019
Marriott CEO Arne Sorenson told Bloomberg Television today that the U.S. government shutdown is wreaking havoc on business in the Maryland-based hotelier's backyard, Washington, D.C. "It varies from market to market," he said. "Washington, of course, we are big—that's our hometown. We have 150 hotels in the greater Washington area. Business there is down double digits."

Hotels Should Be Careful Not to Underestimate the Impact of the U.S. Government Shutdown

mycloud HOSPITALITY·17 January 2019
March is usually a boom time for Washington hotels, as better weather and the U.S. capital’s famed cherry blossoms draw tourists, school groups and armies of government contractors pitching goods and services to federal agencies. Now, with national parks closed and contracting agents furloughed in the longest-ever government shutdown, the city’s hotels are facing a spring chill, said Jan Freitag, a senior vice president at lodging data provider STR.

Mayor de Blasio Proposes Mandatory Paid Personal Time Law

mycloud HOSPITALITY·17 January 2019
On January 9, 2019, Mayor Bill de Blasio announced his plan to make New York City the first city in the country to mandate that private sector employers provide paid personal time (“PPT”) for their employees. Under the proposal, employers with five or more employees would be required to grant their employees 10 days of PPT to use for any purpose, including vacation, religious observance, bereavement, or simply to spend time with their families. It is unclear whether the proposed legislation would apply to only full-time workers, or whether, similar to the Earned Safe and Sick Time Act (“ESSTA”), it would include many part-time employees as well. The Mayor said he would work with the New York City Council to develop the legislation, and several Council members have already voiced their support for the proposal.

Watchdog Finds Trump D.C. Hotel Should Not Have Been Cleared on Foreign Payments

mycloud HOSPITALITY·17 January 2019
The U.S. General Services Administration ignored a constitutional ban on extra government benefits to the president when it allowed Donald Trump to continue leasing federal property for his luxury hotel in Washington, the agency’s watchdog said Wednesday.

Sue Your City For Sharing Economy Damages

mycloud HOSPITALITY·15 January 2019
An interesting case was brought before the Canadian courts near the tail end of October for the car service industry which may have a few implications for the disruptive fight of hotels versus alternate accommodation providers operating under the umbrella of the sharing economy.

Is It Gross or Net Revenue

The Restaurant Expert·15 January 2019
Have you ever wondered if you should be using gross or net revenue? What is the difference between gross and net revenue or gross and net sales? Why you should use one over the other in your restaurant? Watch this video to learn what goes into each one and which one you should use in your restaurant, or continue reading below.

Running Your Restaurant by the Numbers

The Restaurant Expert·11 January 2019
This restaurant industry podcast is an audio version of SMART Systems Insider, a video magazine from, is your fast track to lower food costs, lower labor costs, an accountable management team and a team of reliable restaurant employees. It’s an hour-long (or so) masterclass with restaurant industry experts. Use what you learn here to thrive in the sea of chain restaurants. Make more money, get your life back and have managers know what their job is.

OTA & Travel Distribution Update: Mistakenly discounted rates a regularoccurrence; Report discloses rampant disclosure of personal information bytravel apps

mycloud HOSPITALITY·11 January 2019
Details emerged this past week about Cathay Pacific’s unprecedented discounting of first class and business class tickets on certain flights. In some instances, the discounted tickets reflected over a 95% discount off the normal fare. As suspected by many (including those who report on such discounts), the discounts were not intentional and were instead the result of a technical glitch in Cathay Pacific’s systems. Whether for legal reasons or reputational concerns, Cathay Pacific chose to honor the discounted fares for those customer who purchased tickets before the glitch was discovered.

Meet Our First Property Account Executive, Spencer Millard

Sertifi Blog· 3 January 2019
Customers love Sertifi for our Frictionless eSignature and payment capture solutions but even more so for our amazing staff. It all started with two brothers and has grown into a team of technologists, sales pros, and customer success experts. Our team is full of diverse and experienced team members and we want to share their stories! We pride ourselves on providing an open and collaborative work environment where everyone’s unique talents, skills, and personalities can truly shine.

Risk, insanity, and the 50% startup rule

BERKONOMICS by Dave Berkus·27 December 2018
Fifty percent of all businesses formed fail within the first two years. There are many variations of this number since there are a number of ways to measure failure. But the number is a startling reminder that creating a business is not easy, nor is it any assurance of success.

Will Government Shutdown Hamper Your Event?

mycloud HOSPITALITY·27 December 2018
As President Donald Trump and Congress debate whether to include millions of dollars for a border wall in a spending bill to reopen government, event professionals are left wondering how a partial shutdown will affect their plans. Although this is the third shutdown this year, many predict it could extend into 2019 and no one is sure exactly what unintended consequences could affect daily life. Most meetings industry experts point to travel and parks as areas to watch as 800,000 federal workers are affected.

Our year in charitable donations

Builtvisible Blog·24 December 2018
The end of 2018 also represents the end of another year of our charity donation scheme. While charitable giving has always been an important part of the employee experience at Builtvisible, our Financial Director Claudia came up with a formalised structure three years ago to make it more regular, more impactful and more meaningful.

Report: 50% of Marketers to See their Martech Budgets Increase within 12 Months

mycloud HOSPITALITY·20 December 2018
Although marketers expect their budgets to continue to rise for martech, new research suggests that there are still barriers when it comes to making the most of this money.

DOL Releases New Guidance on Minimum Wage for Tipped Workers - Employment Law This Week

Hospitality Labor and Employment Law Blog·18 December 2018
Featured on Employment Law This Week: The Department of Labor (“DOL”) rolls back the 80/20 rule. The rule prohibited employers from paying the tipped minimum wage to workers whose untipped side work—such as wiping tables—accounted for more than 20 percent of their time.

Analysts watch cautiously as Travelport heads back to private equity

PhocusWire·18 December 2018
Travelport's decision to come off the public financial markets via a sale to private equity has drawn a lukewarm reaction to its long-term future.

Click. daily update: Italy expected to be top destination for 2019

Click by·14 December 2018
Italy is proving popular as ever with American travellers, having been selected as the top destination for in 2019 in a recent survey conducted by PwC for the United States Tour Operators Association. Iceland secured the second spot, with Japan, Vietnam and Australia following suit.

How New Tariffs May Impact Your Hotel Construction Costs

mycloud HOSPITALITY·13 December 2018
As I noted in my last newsletter, tariffs on FF&E imports are affecting the hospitality industry. Additional taxes on the imports of raw materials may change the landscape of the construction industry. Below I describe a few potential challenges that may affect hoteliers and builders in the coming years.

Google's New Travel Tools: Visual Asset Management is Critical

mycloud HOSPITALITY·12 December 2018
Google’s list of travel features keeps expanding with another addition that focuses on travel planning and hotel bookings. The update features a variety of features that allow you to quickly compare flight costs around the holidays, which hotels are having deals, and what you can expect to find in the neighborhood surrounding any given hotel.

How the New Housekeeping Law Impacts Hotel Safety Policies

Beekeeper Blog·10 December 2018
Aimed at preventing and reducing the occurrence of musculoskeletal injuries and mishandling of hazardous chemicals in the hotel workplace, California has amended a safety and prevention law. The new law requires hotels to embed specialized trainings on the correct use of equipment and handling of hazardous chemicals used by housekeeping staff into their workforce training.

Uber up next in ride-hailing IPO frenzy

PhocusWire·10 December 2018
Not to be undone by its ride-hailing rival, Uber has become the second brand in the space of a few days to declare its intention to list on the public financial markets.

HFTP Announces Change in Membership Dues in 2019: What Does This Mean for You?

HFTP Connect· 6 December 2018
While HFTP has seen remarkable growth during the past six years in member benefits, resources, research and professional development events — we have been proud to maintain our membership annual dues at the same rate since 2013. However, with new initiatives and benefits — and simply, with time — comes a rise in costs for the association.

Lyft first out of the ride-hailing blocks with filing for IPO

PhocusWire· 6 December 2018
Ride-hailing service Lyft will be the first of the big U.S. brands to test their model on the public financial markets.

Strategic Management Accounting: How Important is it to Hotel Managers?

Ecole hoteliere de Lausanne (EHL)· 3 December 2018
While hotels have long used traditional management accounting practices, their use of contemporary strategic management accounting (SMA) techniques has not been as widespread. As researchers, this intrigued us because studies conducted outside the hotel industry had found that the relationship between firm strategy and firm performance was significantly enhanced through the use of SMA techniques.

HFTP Webinars, Live and Archived: So You Never Miss an Opportunity for Learning

Hotel F&B·30 November 2018
The end of the year is around the corner and, for the majority of us who are procrastinators, we need to catch up on our professional development — and fast. You may still need additional continuing education credits (CPEs) for your CHAE or CHTP certification renewal and, for you, the deadline to report these credits is December 31st. Or, maybe you had plans to catch up on the latest hospitality trends and then decided to put it off. Panic sets in when you realize you need to do it before the end of the year.

VIDEO: Airbnb on what it's learned from Amazon Prime and its community

PhocusWire·29 November 2018
At The Phocuswright Conference, Airbnb Homes executive Greg Greeley discussed the company's ambitions as it prepares for an IPO.

In Memory of Barry Shuler, Hospitality Technology Champion and Hall of Fame Inductee

Hotel F&B·28 November 2018
This week a notable member of the hospitality technology community, Barry Shuler, has passed away. He held a long career as a lead technology strategist for Marriott International, Ritz-Carlton Hotel Company and International Hotels Group. In 2014, he was inducted into the HFTP International Hospitality Technology Hall of Fame for his role in developing a model for hotel industry enterprise architecture and IT strategic planning.


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