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Why the Entire C-Suite Needs to Use the Same Metrics for Cyber Risk

harvardbusiness.org - 17 November 2017
When it comes to cybersecurity, the chains of communication that exist within an organization, if they exist at all, are often a mess. Multiple conversations about cyber risks are happening across a multitude of divisions in isolation. At the same time, members of the C-suite are measuring their potential impact using different metrics - financial, regulatory, technical, operational - leading to conflicting assessments. CEOs must address these disconnects by creating a culture that promotes open communication and transparency about vulnerabilities and collaboration to address the exposures. Organizations of all sizes across all sectors are experiencing an exponential increase in their exposure to cyber risk. The number of endpoints that need protecting is exploding as consumers demand more digital interactions and smart devices. (Gartner estimates there will be more than 20 billion connected devices by 2020.) Adversari
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VIDEO: PhocusWire PundIT Show - Episode 5

PhocusWire - 16 November 2017
Fresh from selling Trip.com to Ctrip, Travis Katz joins the PundIT Show with two other luminaries to discuss various matters of state. Joining Katz for the fifth outing of our new series of talk shows are Miriam Moscovici (BCD Travel) and Adam Gill (Vivid Travel). The panel discuss the process of selling a company, how to integrate into big companies, and what new companies should do to try and stand out from the crowd. This episode was recorded on Wednesday 8 November 2017.
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How to Face the Event Budget Apocalypse

EventManagerBlog.com - 15 November 2017
“That’s not within our budget this year.” Those are dreaded words for any event planner. But how do you help your clients cut costs without sacrificing the success of the event? The answer is ‘very carefully.’ Managing your client’s ever-decreasing budget is one of the major challenges of the event industry and our research has shown that this is one of the top problems faced by hundreds of EventMB readers. Even for event budgets that are anticipated to rise in 2018, they are not expected to cover the increase in costs in travel and other expenses.
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GDPR Countdown: How will the new EU data protection laws affect hotel marketing?

Travel Tripper Blog - 14 November 2017
Proposed new restrictions to EU data protection laws will soon limit how tech companies such as Facebook and Google collect customer data. As a result, hotels with EU customers could see their own marketing efforts stifled. Set to take place in May 2018, the EU’s General Data Protection Regulation (GDPR) is designed to provide EU citizens with greater online privacy by limiting how their personal data is collected and used. Under new laws, companies will still be able to collect data in order to offer services that consumers ask for. But using personal data for other purposes won’t be permitted unless consumers give their explicit consent.

Proposed Bill Would Amend State and Local Paid Sick Leave Laws

Hospitality Labor and Employment Law Blog - 13 November 2017
Our colleagues Susan Gross Sholinsky, Nancy Gunzenhauser Popper, and Judah L. Rosenblatt, at Epstein Becker Green, have a post on the Retail Labor and Employment Law blog that will be of interest to many of our readers in the hospitality� industry: 'Proposed Federal Bill Would Pre-Empt State and Local Paid Sick Leave Laws.' Following is an excerpt: On November 2, 2017, three Republican Representatives, Mimi Walters (R-CA), Elise Stefanik (R-NY), and Cathy McMorris Rodgers (R-WA), introduced a federal paid leave bill that would give employers the option of providing their employees a minimum number ... Continue Reading Continue Reading...

Travel Tip: The Stories Behind Three Travel Industry Lawsuits

Peter Greenberg Worldwide - 10 November 2017
Welcome to the brave new world of litigious airline passengers. A Canadian man sued an airline because it advertised a champagne toast for passengers on board. It’s affectionately called The Prosecco Case. Once in the air, the airline did indeed have a toast, but it served sparkling wine instead.
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5 Ways to Design Products Customers Love

harvardbusiness.org - 8 November 2017
As a teenager, Mike Pfotenhauer loved to hike, but he hated how uncomfortable he felt carrying the backpacks then on the market. So, at age 16, he created his own, sewing all the pieces together himself. He went on to design and deliver customized outdoor equipment to clients who’d heard of him through the grapevine, and eventually he founded Osprey, a company that designs and manufactures all kinds of specialty bags and packs, with user-friendly features such as body-hugging contours, a top “lid” flap that converts into a spacious day pack, and a magnetic connector to secure the drinking tube from the built-in water reservoir.
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Many Strategies Fail Because They're Not Actually Strategies

harvardbusiness.org - 8 November 2017
Many strategy execution processes fail because the firm does not have something worth executing.
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Smart Leaders Focus on Execution First and Strategy Second

harvardbusiness.org - 6 November 2017
“We found the perfect strategy” ranks with “And they lived happily ever after” as a perpetual myth. A strategy is never excellent in and of itself; it is shaped, enhanced, or limited by implementation. Top leaders can provide the framework and tools for a team, but the game is won on the playing field. When a strategy looks brilliant, it’s because of the quality of execution. A dumb idea is the one you fumble in the field by missing critical details, like how customers would react or what competitors might change while you’re still picking up the ball.
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Talking Point: How can hotels detect labour issues beyond a general audit?

Green Hotelier - 3 November 2017
Auditors have an important job to monitor and regulate supply chains. This helps to determine whether there is evidence of labour issues in the workplace. Yet, the rise of modern slavery has left governments and businesses to reconsider other effective means to trace criminal activity. Mark Heath, Deputy Director of Business Change at Gangmasters & Labour Abuse Authority (GLAA), Laura Okkonen, Head of Human Rights at Nokia and Tim Pilch, Head of Ethical Trade at Pentland Brands talk here about alternative methods besides auditing, to test the presence of forced labour.

Part C of the 'ABC' Independent Contractor Test Does Not Require an Independent Business

Hospitality Labor and Employment Law Blog - 3 November 2017
Our colleagues Patrick G. Brady and James J. Sawczyn, at Epstein Becker Green, have a post on the Retail Labor and Employment Law blog that will be of interest to many of our readers in the hospitality industry: “New Jersey’s Appellate Division Finds Part C of the “ABC” Independent Contractor Test Does Not Require an Independent Business”
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Your Strategy Won't Work if You Don't Identify the New Capabilities You Need

harvardbusiness.org - 1 November 2017
While strategic plans identify what your organization should do differently, very few provide a roadmap for how to build the skills, knowledge, and processes needed to carry out and sustain the critical changes. But without building these capabilities, it’s very difficult to achieve the results you want.
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As More People Worry About Monopolies, an Economist Explains What Antitrust Can and Can't Do

harvardbusiness.org - 1 November 2017
According to a growing chorus of critics, America has a “monopoly problem.” Nobel Prize-winning economist Joseph Stiglitz has said as much, as has Democratic U.S. Senator Elizabeth Warren. President Trump has called Amazon a “no-tax monopoly”. In response, pundits, politicians, and think tanks are renewing their interest in antitrust policy.
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Mobile hotel management: How can Hotels Benefit From This

Hotelogix Blog - 31 October 2017
Mobile devices and their applications are quickly redefining the way the hospitality industry functions and engages customers. Success for hoteliers comes entirely with guest satisfaction. Happy guests facilitate better reputation management as more and more people choose to be repeat visitors, and recommend a hotel brand online or by word-of-mouth. The question is, how do you improve operations, and subsequently, guest satisfaction with the power of your smartphone?

Camaraderie, Credibility and Credits

HFTP Connect - 30 October 2017
Written By: Beth Hawks. As a first-time attendee of the HFTP Annual Convention, I came to Orlando , Florida, interested in what my fellow attendees were trying to get from the event – in addition to the CPE credits. I’ve long known that this professional group is wildly supportive of each other, eager to share tips and best practices that impact the bottom line and guest experience.
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Your Prescription for Content: Healthcare and Digital Asset Management

Adobe Digital Marketing - 30 October 2017
You wake up one morning with a mind-numbing headache. Or maybe it’s sudden ear pain or a mole you never noticed. Before you grab a pain reliever, you might head to your laptop and do a quick online search of your symptoms and pinpoint one of a dozen conditions it could possibly be. It turns out you’re not the only medical Googler in America. More people are searching for health information online, with some even using the Internet to self-diagnose. Searching for health information is the third most common online activity and four out of 10 Americans do it, according to the Pew Research Center.
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How Our Company Connected Our Strategy to Sustainability Goals

harvardbusiness.org - 27 October 2017
In a recent survey, Bain & Company found that just 2% of companies are successful in achieving their sustainability goals. While this can be disheartening, it doesn’t have to be this way. The company I lead, Ingersoll Rand, is a 146-year-old organization that over the past few years integrated sustainability and business strategy to anticipate and address major global trends, most prominently climate change. Our Climate Commitment is one way we help solve the unsustainable demand for energy resources and its impact on the environment.

Learn as You Go #HFTP65

HFTP Connect - 26 October 2017
I would like to start by linking this blog post to my pre-arrival blog post dated from last week on October 18: Dive in and Discover at the 2017 Annual Convention. I named this post “Learn as You Go,” since the experience is entirely so for the first-time attendee. At arrival check-in on October 24 at the Omni Orlando Resort at ChampionsGate in Florida, USA, I asked the front office attendant about the convention, and the assigned meeting rooms/venues. I was pleased to listen to exact guidance as to where I would have to go to find pre-arrival registration.
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Great Expectations: How to Set the Right Budget Targets for 2018

The Rainmaker Hospitality and Gaming Blog - 26 October 2017
One glance at the news and it’s obvious that the world is rapidly changing in unexpected ways. When the financial and political markets are turbulent, it’s harder than ever to avoid feeling anxious about the future. Global economic fluctuations, Brexit, a new presidential administration, oscillating transportation costs and oversaturation in the hotel industry have all contributed to the uncertainty that surrounds hospitality today.
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Strategy for Success: HFTP Annual Convention

HFTP Connect - 23 October 2017
If you are like me, you are thankful to be part of a supportive, professional industry with ample room to learn and grow. We are in a time in the history of hospitality when technological advancements are changing the industry at a swift pace. It seems that the next new thing to learn is launched daily.
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Get Smart: Automation Tools Give Financial Advisors More Time to Focus on Clients

Adobe Digital Marketing - 23 October 2017
Morgan Stanley, one of the world’s leading brokerage firms, is using machine-learning algorithms to enhance customer experiences and automate routine tasks in order to free-up its 16,000 financial advisors to focus on providing value-added customer service and advice.
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Simple Ways to Spot Unknown Unknowns

harvardbusiness.org - 23 October 2017
Leaders face complex and uncertain situations every day: What will sales be like next year? Will our new product succeed? What will the competition do? But the most challenging circumstances are often completely unexpected, because we never even knew to look for them. (In the parlance of Donald Rumsfeld, the former U.S. secretary of defense, they’re the unknown unknowns).

California Governor Splits the Difference on Equal Pay Follow-On Laws

Hospitality Labor and Employment Law Blog - 23 October 2017
For the second time in as many years, California Governor Jerry Brown has vetoed “wage shaming” legislation that would have required employers with 500 or more employees to report gender-related pay gap statistics to the California Secretary of State on an annual basis beginning in 2019 for publication on a public website. Assembly Bill 1209 (“AB 1209”), which we discussed at length in last month’s Act Now advisory, passed the Legislature despite widespread criticism from employers and commerce groups.
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Dive in and Discover at the 2017 Annual Convention

HFTP Connect - 18 October 2017
As a first-time participant to the HFTP Annual Convention (possibly the first from the Middle East area), I will be looking for all of the insights the event will provide during its three-day agenda later this month. I believe this convention will be the best of its kind (those of an educational and informative nature) and provide tremendous networking opportunities.
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ACU Says ATC Reform Isn't Privatization, but That's Probably a Good Thing

The Business of Travel - The official blog of GBTA - 16 October 2017
When reading the American Conservative Union’s (ACU) recent op-ed in The Hill, “’Conservative’ air traffic control bill fails to privatize industry”, I couldn’t decide if ACU’s opposition is a good thing. ACU’s support hinges on its “Seven Principles of Privatization,” essentially a guide for lawmakers to privatize for the sake of privatizing. Broad-brush principles seldom make for good policy, and as much as we would like to boil complex problems down to seven words or principles, it simply doesn’t work. But the ACU makes a good point – the 21st Century AIRR Act is not privatization. It’s a detailed prescription for a larger goal: improving our nation’s air traffic control.
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What If Socially Useful Jobs Were Taxed Less Than Other Jobs?

harvardbusiness.org - 11 October 2017
This fall, college seniors across the U.S. are making a choice that will shape the rest of their lives: which career to pursue after graduation. It’s a breathtakingly complex decision, involving trade-offs among prestige, job security, quality of work life, and compensation. Yet these career choices affect not only the students themselves but also the rest of society. Economic research increasingly indicates some professions have “spillovers,” meaning that the social value of an individual’s work can be much higher, or much lower, than that individual’s compensation. The job market does not account for all social value.

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