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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Letter from the HFTP Global President: At the End of the Year, We Reflect on the Best of the Year

    As we prepare to transition to the new HFTP Global board at the 2018 Annual Convention in October, I would like to take the time to reflect on my year serving as HFTP Global president.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

Why did the European Commission go after airline GDS and not hotels?

Hotel Tech Report·13 December 2018
After the European Commission successfully prosecuted Google for its unfair search practices, travel industry pundits wondered if Google’s suite of travel products would be scrutinized next. While that hasn’t happened (yet), the commission turned its attention to another contentious topic in travel: the contracts between airlines and global distribution providers Sabre and Amadeus. Notably overlooked was the third biggest GDS, Travelport.

The future of hotel software is here: instant implementation, free integrations and apps for...

Hotel Tech Report·12 December 2018
Back when I worked in hotels drones were all the rage. Amazon had announced that it was planning to make drone deliveries in the not so distant future and every major news outlet was covering the craze.

Del Ross built IHG into a billion dollar e-commerce business in 2 years, now he's determined to...

Hotel Tech Report· 7 December 2018
Marketing, distribution and guest experience are undoubtedly the most buzzy topics in the world of hospitality technology. It’s easy to see why given the rapid rise of OTAs, the proliferation of mobile devices and recent innovations in data analysis techniques.

Prediction: 2019 will be a transformational year for hotel technology

Hotel Tech Report· 7 December 2018
Anyone who tells you stats about hotel technology spending or forecasts is honestly full of it. Warren Buffett famously said, “it’s better to be approximately right than exactly wrong.” We’re not going to tell you “stats” of how much a handful of hotel CIOs say they’re spending on tech. We also don't claim to have exact market data that’s frankly impossible to get an accurate read on for reasons that we won’t go into here.

The importance of a meritocracy like TripAdvisor in hospitality

Hotel Tech Report· 6 December 2018
Some properties think of TripAdvisor as their best friend, others their worst enemy. But when it comes to online reviews, it is the one place that every hospitality professional turns to. There can be no denying the impact that the review giant has had on the hospitality industry, and Sally Davey knows this all too well.

How to maximize your hotel's bookings by aligning your technology with your goal

Hotel Tech Report· 6 December 2018
The growth in technology tools for hotels has complicated life for hoteliers. While it has always been important to bring potential guests into the conversion funnel, there are now many ways to both capture and convert lookers to bookers.

Here's why Marriott got hacked and how to make sure that your hotel isn't next

Hotel Tech Report· 5 December 2018
Last week it was announced that Marriott had 500 million guest records hacked. For a hotel brand operator, owner or manager - knowing that Marriott got hacked isn’t really all that helpful. Further, the subject has been beaten to a proverbial pulp so rest assured we’re not here to repeat what has been said a thousand times.

Integrations and cyber security will make hotels Hapi in 2019

Hotel Tech Report· 5 December 2018
Hapi founder Luis Segredo and his partner Nikolai Balba are no strangers to the hotel technology world. After decades of entrepreneurial success in the hotel tech space - Segredo and Balba couldn't help but notice that 15% of IT budgets were being spent deploying, securing and supporting product integrations. In 2017 the two launched their firm Hapi to solve this massive problem. Hapi is a data streaming, integration and enrichment platform designed to solve the hotel industry’s rapidly expanding data management challenges.

SiteMinder CEO: "The SaaS economy has made best-of-breed solutions accessible to every type of...

Hotel Tech Report·29 November 2018
In May of 2018 I wrote a piece for Lodging Magazine called "Hotel Technology's Paradigm Shift: The Age of Interconnectivity" where I discussed the #1 barrier to innovation in the hotel industry - the lack of integration between different components in the hotel tech stack. In the last couple of years a slew of ambitious companies have set out to solve this connectivity problem. One of the most interesting contenders in this fight decided to throw its hat in the ring in June 2018 when SiteMinder launched its Exchange marketplace.

Eight Roads Ventures backed OTA Insight is picking up where STR leaves off

Hotel Tech Report·28 November 2018
In business, competition is critical. In hotels, competition is everything. Without understanding the competition, it's almost impossible to know how your hotel is performing. Ok so your ADR (average daily rate) was $365 last night, what does that even mean? Is $365 ADR good or bad?

Virtual reality and small meetings top the most important trends for meetings and events in 2019

Hotel Tech Report·27 November 2018
It’s been nearly two years since the headline-grabbing merger between two leading events technology companies, Cvent and Lanyon. The boldness of the moment marked a shift for the meetings and events industry, signaling the strength and momentum of the sector.

Founded by a famed restauranteur and fueled by Hyatt's legacy, Tock is taking Opentable head on

Hotel Tech Report·20 November 2018
Entrepeneur Nick Kokonas is no stranger to the hospitality business. Mr. Kokonas is arguably at the top of the food chain in what is widely regarded as America's #1 'foodie' city, Chicago. Nick is the visionary behind iconic hospitality concepts such as Next, Alinea and The Aviary. If you haven't experienced these concepts - they alone warrant a trip to the Windy City.

These are the best CRM tech tools for hotels

Hotel Tech Report·20 November 2018
Customer relationship management software is a powerful ally for hotels. It’s the fuel for successful hotel marketing, helping hotels achieve profitable operations through more targeted marketing and deeper relationships with guests, groups, and corporate clients.

Duetto founder: "90% of hoteliers are missing this massive profit opportunity"

Hotel Tech Report·19 November 2018
Hotel revenue management is changing quickly but not quickly enough. According to our sources less than 1 in 10 hotels in 2018 are leveraging revenue management software to price their rooms. Dynamic pricing went mainstream with Uber's "surge pricing" model; however, it's been used by airlines, hotels and other industries for decades.

The top tech tools you need to improve your revenue management

Hotel Tech Report·16 November 2018
Revenue management has made great strides in recent years. The transition to cloud-based systems built flexibility into the software development process, accelerating the pace of new features. The shorter cycles allow the software to more accurately meet the evolving needs of hoteliers. This is a relief to many hoteliers with less-than-pleasant memories of the shackles of frozen legacy technology.

Meet Erik Tengen, the most interesting man in the world of hospitality

Hotel Tech Report·14 November 2018
If you haven't heard about Erik Tengen or his rocketship startup Oaky you've probably turned off all social media apps - so congrats you are more disciplined than we are. Erik doesn't have a generic hospitality CV. In fact, his CV isn't generic by any stretch.

Do independent hotel loyalty programs actually work?

Hotel Tech Report·10 November 2018
The hotel industry has moved into the era of soft brands unofficially started by Hilton through the DoubleTree brand. The initial idea was to find a way for the Hilton development team to help owners of subpar hotels (ones that didn't meet brand standards) plug into Hilton's distribution network and (and consequently for Hilton to earn franchise fees from a larger pool of the market). This evolution progressed as Marriott launched the Autograph Collection and eventually turned into an arms race with Starwood's Luxury Collection and acquisition of European based Design Hotels. The trend has allowed hotel brands to grow faster in a world where they are asset light (no longer own property).

Drive revenue with attractive hotel packages

Hotel Tech Report· 9 November 2018
When you aim to increase your hotel revenue, you can’t ignore the power of packages. Hotel packages are a tried and tested medium to drive bookings, increase occupancy, upsell non-room items and boost profits. They are an essential part of your hotel rate management, most importantly during the booking process, as they help you persuade potential guests to book with you.

What is the difference between vacation rental technology and hotel technology?

Hotel Tech Report· 9 November 2018
‘Hotel tech’ has been a catchall for the various segments of hospitality. It’s even in our name: Hotel Tech Report, where we distinguish between property types as a means of connecting hospitality professionals to the best software for their property.

Slash Your Hotel PMS Cost in 2019 by 50%

Hotel Tech Report· 6 November 2018
Hotelogix, a leader in cloud-based Property Management Systems has announced the launch of its exciting year-end offer. Under this new plan – ‘Lock now & Use later’, independent hotels can pay for 6 months to get 6 months free usage. Hotels can avail the deal by paying a small lock-in amount of USD 250. This offer is valid for first 100 customers.

What you need to consider when choosing a new property management system

Hotel Tech Report· 1 November 2018
Property management software unites many core functions of a hotel in one place: check-in and check-out, room availability, reservations, billing, and scheduling housekeeping/maintenance. Some all-in-one PMS also pull in channel managers, and other elements of distributing your hotel’s inventory to third-parties.

North Carolina's Biltmore Greensboro Hotel achieves 40% increase in direct bookings

Hotel Tech Report·30 October 2018
Opened in 1903, located in North Carolina, the Biltmore Greensboro Hotel is a 3-star boutique hotel with 26 rooms. With an impeccable guest service, this century-old property strives to offer a pleasant and memorable stay experience to its patrons.

Former IHG Lead Strategist: Hotel Groups that Build Tech in House Are at Risk

Hotel Tech Report·30 October 2018
During my second week on the global partnerships team at Starwood Hotels & Resorts, the firm laid off a significant portion of the corporate office as it prepared for a sale. Adam Aron (interim CEO at the time) called all corporate employees to a town hall behind it's Stamford Connecticut headquarters to allay concerns about future layoffs and set a clear message about the changes happening at Starwood. One of the most critical messages from this meeting was the idea that "we are not a technology company".

Can hoteliers benefit from last minute booking apps

Hotel Tech Report·26 October 2018
It is common knowledge that the hotel business is extremely time sensitive. A room unsold for a night, will be unsold forever. It’s done, it’s history. There is no way to recover from that loss. You could, of course, use different hotel occupancy strategies and find ways to make up for that loss, but very objectively speaking- the time sensitivity is immense.

Atomize Founder Tells All: Paddling a Kayak from Norway to Finland, Automating Revenue Management...

Hotel Tech Report·26 October 2018
There is a concept in Zen Buddhism called 'shoshin' which translates to 'beginners mind'. The concept of 'beginner's mind' refers to the idea that sometimes more experience can actually be a detriment to progress. The 'beginner's mindset' can actually be a competitive advantage as it frees one from the perceived limitations set by those that came before us.

5 Reasons Why Cloud Hotel Management Systems Handle Multi-Property and Chains Better

Hotel Tech Report·25 October 2018
A Cloud-based PMS or a server-based one - which of these is the better option for chain hotels to manage their operations efficiently. If there was one major disagreement amongst hoteliers across the globe, it has to be on this. While some of them are convinced about the capability of cloud-based hotel management system, many of them still believe that hotel management software on cloud is not powerful enough to do so.

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