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  • HFTP Research Report: Pre-opening Expenditures in Hospitality

    A study of the pre-opening budget; the timeline for these expenditures; timeline for onboarding of staff; and the selection, installation and training of the technology component. By Agnes DeFranco, Ed.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Internal Controls and the Important Roles They Play in Eradicating Fraud

    Although I have been preoccupied with getting in the education sessions purely related to hospitality finance, technologies and hotel pre-opening, I made sure to participate in Fun with Fraud and Enchanting Employee Embezzlement in Clubs and Hotels presented by Jerry Trieber, CPA, CHAE, CFE, CFF, CGMA, HFTP Global past president and director of audit services/support at HEI Hotels and Resorts.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

Sounding Off: The Middle Eastern travel startup scene can learn from errors of others

PhocusWire·19 April 2019
The fledgling community in the Middle East must acknowledge how other startup "scenes" have evolved and learn from the errors that have hindered new businesses.

Transactional emails in travel: The good, the bad and the ugly

PhocusWire·19 April 2019
With almost everyone planning travel for the Spring and Summer holiday season, there is a slew of booking-related transactional emails flooding inboxes everywhere.

U.S. aims to use facial recognition on nearly all departing air travelers within four years

PhocusWire·19 April 2019
The United States Department of Homeland Security says U.S. Customs and Border Protection is working toward implementation of biometric exit technology to cover more than 97% of departing commercial air travelers within the next four years.

In the green room at Phocuswright Europe with... Mark Tanzer

PhocusWire·19 April 2019
Since 2005, Mark Tanzer has been CEO of U.K. travel association ABTA, which has grown to 1,200 corporate members consisting of tour operators, cruise companies and travel agents. At Phocuswright Europe 2019, he will participate in Executive Roundtable: Brexit - Dead Ahead.

Going beyond NDC: Answers to your questions

PhocusWire·19 April 2019
In February this year, 600+ airline, agency and corporate representatives along with key industry influencers joined Sabre for a webinar titled Going Beyond NDC: A Q&A with Sabre and Partners.

Tripoto brings in $3.7M to boost community and travel search platform

PhocusWire·18 April 2019
Tripoto has doubled its investment raised to date following a $3.7 million capital injection from a group of high-profile backers. The India-based travel community secured the round from Orchid India, Hornbill Orchid India Fund, Chiratae Ventures, 3one4 Capital and Lasmer NV.

Why IoT is the "smart" solution for the hospitality industry

PhocusWire·18 April 2019
The hotel industry has long been at the forefront of the experience economy, continually evolving to meet changing consumer needs and set new expectations for a home away from home.

Apart-hotel brand Locale nabs $2.5M to expand operations

PhocusWire·17 April 2019
Austin, Texas-based Locale has landed $2.5 million in funding to grow its apart-hotel brand. Amplo and Susa Ventures led the seed round, Locale’s first funding round since launching in 2016.

Middle Eastern travel marketers see Amazon as biggest disruption threat

PhocusWire·17 April 2019
Mitra Sorrells has more than 20 years of experience as a journalist for a variety of digital, print, and broadcast outlets.

Ryanair to get new website, promises more personalization

PhocusWire·17 April 2019
Ryanair is partnering with Boxever to help develop the "digital experience" for its passengers. The move is part of the airline’s customer strategy for 2019, which aims to deliver a more personalized service on its digital channels.

MeetingPackage promotes online venue booking through EUR1.5M raise

PhocusWire·17 April 2019
Finnish meeting venue tech provider MeetingPackage has raised €1.5 million to fuel international growth. The round, which closed in late 2018, was led by existing investors and well as new investors including Falkensteiner Ventures.

Can startup unicorns fly in business travel?

PhocusWire·16 April 2019
The recent flotation of Lyft for a valuation of $24 billion - or five times the current valuation of U.K. retailer Marks & Spencer - has reignited the conversation about the value, or possibly overvalue, of tech startups.

All Nippon Airways, OpenJaw partner to create NDC-enabled booking platform

PhocusWire·16 April 2019
Japan’s largest airline, All Nippon Airways, will use OpenJaw Technologies’ New Distribution Capability platform to modernize its retailing capabilities.

Empowerment... or what it is like to be a young leader in travel

PhocusWire·16 April 2019
Phocuswright Europe's Young Leaders Summit is just four weeks ahead of us. I can’t wait to engage with this group of rising stars in travel. Before we kick off the program, let me invite you to see the travel industry through a young leader’s eyes.

Women's Leadership Initiative comes to Phocuswright Europe

PhocusWire·16 April 2019
Following a successful debut at The Phocuswright Conference in November, the Women's Leadership Initiative is coming to Amsterdam to kick off Phocuswright Europe on May 14.

Lastminute.com Group now also a media company, offers out marketing services

PhocusWire·15 April 2019
Lastminute.com Group is creating an independent media company, known as Forward. The group, whose brands include Bravofly, Lastminute and Rumbo, says Forward (FWD) is part of its focus on marketing services as well as the “next phase of the company’s evolution.”

OYO strikes first bedbank deal, Hotelbeds gives it 60,000 buying outlets

PhocusWire·15 April 2019
Hotelbeds has become the first third-party distribution service to sign a deal with India-based OYO Rooms. The bedbank agreement will give travel agents, tour operators and other intermediaries access to 28,000 hotels and units of private accommodation.

Kiwi.com invests in Zuri to help develop unmanned civilian flights

PhocusWire·15 April 2019
Kiwi.com has invested in Zuri, a project aiming to introduce affordable, unmanned flights. The terms of investment have not been disclosed but a statement says it will be used for the second phase of development of Zuri, which is to produce a “functional prototype.”

Middle East, part 2: The travel startup scene

PhocusWire·15 April 2019
The Middle East is a large and very diverse region, comprising more than a dozen countries with unique characteristics regarding politics, culture, language and religion.

From WiT Middle East 2019: Travel brands jostle to find their groove in a booming market

PhocusWire·15 April 2019
On the morning after WiT Middle East ended, I went for a walk across from Jumeirah Beach to Bluewaters Island, a new development that boasts 132 shops and restaurants, Caesars Palace Hotel and the 210-meter Ain Dubai, touted as the world’s largest observation wheel.

How Expedia Partner Solutions is using deep learning to improve the hotel booking process

PhocusWire·12 April 2019
Expedia Partner Solutions is using deep learning models to improve the hotel booking process for partners and - ultimately - the end consumer.

University stakes claim on first AI-powered travel guide

PhocusWire·12 April 2019
Researchers at the University of Surrey and the Open University are claiming a first with the development of guide driven by artificial intelligence.

In the green room at Phocuswright Europe with... Alessandro Petazzi

PhocusWire·12 April 2019
Musement is an Italy-based online travel agency for tours and activities that was acquired by TUI Group in September 2018. Musement offers experiences in more than 1,000 destinations in 70 countries, and its content is available in eight languages.

Sounding Off: Loyalty does not belong in the past

PhocusWire·12 April 2019
Each Friday, PhocusWire dissects and debates an industry trend or new development covered on our site that week. Loyalty in the travel industry, as well as more widely, is undergoing massive change as consumers no longer blindly place their trust in the brands they have always known.

Chatbot usage on rise in travel, but effectiveness is tied to saving guests' time

PhocusWire·11 April 2019
A recent survey found consumers prefer human customer service rather than a chatbot, but they would use a chatbot if they believe it would save time.

STARTUP STAGE: Gomingo wants to bring down commission rates for accommodation providers

PhocusWire·11 April 2019
Gomingo aims to bring down commission rates for hotels and other accommodation providers by offering 0% commission to hotels that sign up initially with a promise that they will only reach a maximum of 15% going forward.

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