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  • HFTP Research Report: Pre-opening Expenditures in Hospitality

    A study of the pre-opening budget; the timeline for these expenditures; timeline for onboarding of staff; and the selection, installation and training of the technology component. By Agnes DeFranco, Ed.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Letter from the HFTP Global President: At the End of the Year, We Reflect on the Best of the Year

    As we prepare to transition to the new HFTP Global board at the 2018 Annual Convention in October, I would like to take the time to reflect on my year serving as HFTP Global president.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

Sounding Off: Cruise lines and concierges are like the mafia

PhocusWire·15 February 2019
"Some cruise lines and concierges are like the mafia." Quote from Douglas Quinby, co-founder and CEO of Arival, in an article on PhocusWire this week on the dirty truth about tours and activities.

Distributed ledger technology can bring rate parity to hotel distribution

PhocusWire·15 February 2019
The last few years have seen a steady rise in the impact of rate parity and onward distribution issues on hotelier’s bottom line.

STARTUP STAGE: Refundit automates VAT refund for travelers, retailers and governments

PhocusWire·15 February 2019
Refundit automates the VAT, or value-added tax, refund process for tourists visiting the European Union. Users can submit their VAT refund request through the Refundit app, even before they arrive at the airport and without having to stop at customs.

HIlton maintains focus on direct relationships as growth outstrips agency channels

PhocusWire·14 February 2019
Hilton's direct web channels are outstripping other distribution methods, according to figures shared by the company. Reporting earnings for Q4 and full-year 2018 at Hilton Worldwide, the hotel giant’s president and chief executive Chris Nassetta revealed web direct channels were growing at three times the rate of other channels.

Regulators vs. online travel agencies - a level playing field coming for hotels?

PhocusWire·14 February 2019
The announcement earlier this month that hotel booking sites are committing to changing their ways must be considered a small victory for hoteliers and travelers alike. It is the latest development in what often feels like a David vs. Goliath-scale tussle to own the direct booker.

Phocuswright Europe 2019 - sessions revealed, speaker line-up growing

PhocusWire·14 February 2019
This year's event in Amsterdam (May 15 and 16) is shaping up to be another important event for the digital travel industry.

GoEuro launches global expansion, unveils new company name

PhocusWire·14 February 2019
Berlin-based transport platform GoEuro is embarking on a global expansion strategy to add inventory and users in South America, Asia and the United States.

Business travelers happy with tech and human hybrid approaches to services

PhocusWire·13 February 2019
Business travelers are seeking a blend of digital solutions and human intervention, according to a report. The Travelport Digital Business Travelers Research 2019 reveals 57% are looking for “hybrid support” via Live Chat services.

TripAdvisor credits "reinvigorated" hotel segment, sees growth in experiences and restaurants during 2018

PhocusWire·13 February 2019
TripAdvisor’s total revenue rose 8% in the fourth quarter of 2018 to $346 million and grew 4% for the full year to $1.62 billion.

Virtuo revs up with EUR20M in funding for expansion of car rental app across Europe

PhocusWire·13 February 2019
Car-rental startup Virtuo has raised €20 million in Series B funding. Iris Capital, Raise Ventures and Balderton Capital all participated in the round for the Paris-based digital car-rental business.

Why customer data platforms hold immense potential for travel companies

PhocusWire·13 February 2019
A few years ago, nobody had heard of customer data platforms (CDPs). Now we are in peak hype cycle, and it seems lots of vendors want to ride the wave.

Older Chinese tourists catching up to millennials in use of mobile payments

PhocusWire·12 February 2019
Alipay is releasing preliminary findings of Chinese consumers’ mobile payment behavior while traveling overseas during last week’s Lunar New Year celebration. The data comes from the more than 40 markets where Alipay is accepted.

Sabre bullish for the year ahead, rounds out 2018 with revenue close to $4BN

PhocusWire·12 February 2019
Sabre has reported revenue up 4.8% to $923.9 million and net income up almost 3% to $84.4 million in Q4 earnings. The company’s chief executive Sean Menke attributed the “strong financial performance” for the quarter and the year to the strategy it laid out at the beginning of 2018.

Six dirty truths about tours, activities and attractions

PhocusWire·12 February 2019
Tours, activities and attractions have become one of travel’s hot topics. General travel industry media are paying more attention; it’s becoming a standard session at major travel industry conferences; and everybody is talking about the big themes.

A practical guide for affordable virtual reality productions in travel

PhocusWire·12 February 2019
Consumer adoption of virtual reality (VR) has been on the upswing since affordable headsets, both standalone and versions powered by smartphones, hit the market. It's already proving to be a useful sales tool for travel advisors who have been among the early adopters of the technology.

Travel websites losing billions as shoppers abandon purchases

PhocusWire·11 February 2019
The hotel industry could be losing up to $10 billion a year in abandoned online purchases, according to a report.

Secret Escapes buys into Ireland with the acquisition of Empathy Marketing

PhocusWire·11 February 2019
Secret Escapes is expanding its presence to Ireland with the acquisition of the company behind Pigsback, TheDiningRoom and LuxuryBreaks.

China, part 2: A conversation with Ctrip founder James Liang

PhocusWire·11 February 2019
This month train stations and highways around China are experiencing peak volume, as hundreds of millions of the country’s citizens travel to celebrate the Lunar New Year Spring Festival.

How airlines can sweat existing assets to capture in-flight eyeballs

PhocusWire·11 February 2019
In-flight entertainment has evolved at a rapid pace in recent years. Seat-back entertainment centers changed the travel experience, especially once they made their way onto domestic flights.

Sounding Off: China is treading a path of ideas for others to follow

PhocusWire· 8 February 2019
"Chinese brands are integrating experiences across all touch points and channels to create a seamless and immersive experience, often leveraging virtual reality and 3D imaging to build continuous engagement along the entire consumer journey."

Airlines look to test-and-learn techniques to shift from being "laggards"

PhocusWire· 8 February 2019
Airlines are increasingly turning to website experimentation and conversion rate optimization techniques to understand customers better according to a study. The study, carried out by Diggintravel and sponsored by Travelaer, reveals that most airlines are planing to increase the number of experiments they carry out in the next 12 months.

Expedia reports double-digit growth in key metrics in 2018, continues international push

PhocusWire· 8 February 2019
Expedia Group finished 2018 on the upswing, reporting double-digit growth in bookings, revenue, adjusted net income and adjusted EBITDA for the full year compared to 2017.

Airbnb hires airline veteran Fred Reid to oversee "transportation", but rules out obvious options

PhocusWire· 7 February 2019
Airbnb will not create an airline or "just another place on the internet where you can buy a plane ticket" - yet it has made a high profile appointment to help figure things out.

Business travelers continue to spend big on Uber and Lyft, food delivery services gaining share

PhocusWire· 7 February 2019
The latest business travel expense report from Certify reveals the dominance of digital brands.

Qantas unveils NDC-led booking channel for agents, hints at fees down the road

PhocusWire· 7 February 2019
Qantas is introducing an agency booking channel from August as part of its digital strategy. The Australia-based airline says agents that do not register for the service could incur a channel fee. It says key agency partners are already on board including Flight Centre, Carlson Wagonlit and Expedia Group.

Lime rides away with big expansion plans after $310M investment

PhocusWire· 7 February 2019
A valuation of $2.4 billion is being touted by "micromobility" brand Lime following the addition of a further $310 million in capital investment.

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