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  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

  • Letter from the HFTP Global President: Budgeting and Planning are Integral to Success

    HITEC Houston, which attracted HFTP’s largest event attendance in history, may now be behind us but the year is far from over. At the end of this month on July 28 is the new Club Forum in Sarasota, Florida USA.

  • HITEC Special: Revenue Strategy: Not Just a Fancy New Name for Revenue Management

    By Cindy Estis Green. A strategic view of revenue calls for proactive business mix planning and decision-making around deployed resources, well beyond reacting to what comes over the transom. Excerpt from the 2018 HITEC Bytes Special Report.

5 clever ways to reduce abandoned bookings at your hotel

SiteMinder Blog·18 September 2018
Even if you’ve perfected the marketing of your hotel and are driving a high volume of traffic to your website or other listings, it doesn’t guarantee bookings. The sobering reality is that when it comes to travel sites, the majority of visitors abandon their booking, at least in the first instance.

Understanding how chatbots can deliver more revenue to your hotel

SiteMinder Blog·17 September 2018
Chatbots have been spoken about at length across many industries where customer service is a key aspect of running a successful business. Not the least of these is the hospitality industry.

Reserve Direct expands hotel connectivity with SiteMinder

SiteMinder Blog·13 September 2018
Reserve Direct, an online travel agency featuring over 2,000 shows, attractions, theme parks, activities, tours and hotel packages in 20 destinations throughout the United States and Canada, today announces a partnership with SiteMinder, the global hotel industry’s leading cloud platform.

Overheard in the hotel industry: 5 new quotes from the world of travel

SiteMinder Blog·12 September 2018
The travel world is made up of industries within industries, with so much happening in the realms of tech development, guest demographics, marketing and sales innovations, digital strategies and much more.

Rise of pop-up hotels: Should you introduce alternative room options?

SiteMinder Blog·11 September 2018
The concept of a pop-up service is neither new or foreign to most people. More and more pop-up restaurants, salons, or art installations and the like are dominating city environments, mostly to positive responses from the public.

How your hotel can capitalise on the adventurous spirit of solo travellers

SiteMinder Blog·11 September 2018
By virtue of the fact they’re choosing to take a trip alone, solo travellers are unsurprisingly an adventurous group. Sometimes people travel in their own company by choice, sometimes it’s out of necessity. Approximately 25% of the population have never been married, are divorced, or are widowed. These individuals still want and deserve to experience the beauty of travel, and will often decide to do it alone.

New head of Spain at SiteMinder: "Technology opens a new future for hotels"

SiteMinder Blog· 6 September 2018
As another summer comes to an end across Europe, a new era begins for the global hotel industry’s leading cloud platform, SiteMinder, with the appointment of Marco Rosso, a hospitality and e-commerce passionate who joins the company as SiteMinder’s new country manager for Spain.

Hotel industry news and statistics you might have missed in August...

SiteMinder Blog· 4 September 2018
What percentage of British travellers have holidayed with family during the past year? Which hotel has been named the quirkiest in the world? How much more are Chinese millennials spending on travel? And what type of travel is expanding at a rapid rate?

What's on with SiteMinder: Your September events guide

SiteMinder Blog· 3 September 2018
There's always something happening with SiteMinder, wherever you are in the world. Here's what to look for this month in September.

Hotel Revenue Expert: "Even in great results there's missed opportunity"

SiteMinder Blog· 3 September 2018
There's an increasing emphasis on risk for revenue managers as hotel owners look for new approaches to move the profit needle. We spoke to Melissa Kalan from the Australian Revenue Management Association to get her thoughts on all things revenue.

Can you increase your hotel room rates in 2019?

SiteMinder Blog·31 August 2018
Google produces 500 million results when asked ‘Is travel getting more expensive?’. Unsurprisingly, the first 10 results are solely dedicated to the price of flights.

How do hotel reservation systems increase efficiency and profits?

SiteMinder Blog·28 August 2018
A hotel reservation system is a practical essential at any property, regardless of size or location. When you have the right hotel reservation system in place, it can increase both your efficiency within the office and your profits as a business.

Hotel website design: How to optimise images for SEO

SiteMinder Blog·27 August 2018
Strengthening your hotel’s search engine optimisation (SEO) can be impacted just as much by your images as other content on your hotel’s website. For travellers, images can be the starting point of finding inspiration or planning for a trip. Searches done via Google Images are on the rise so it’s important your hotel images are helping and not hindering yo

Quick tips to stay secure online and keep your hotel systems safe

SiteMinder Blog·21 August 2018
It goes without saying that keeping your hotel data, and that of your guest’s, safe and secure is a number one priority. Even one small breach can have dire consequences for your hotel’s reputation, not to mention the potential financial and/or legal damage.

SCB launches 'SCB SME Key Connect: Hotel Solution' to strengthen sustainable growth of Thai SME hotels

SiteMinder Blog·21 August 2018
Siam Commercial Bank (SCB) is driving the potential of Thai SMEs towards sustainable growth, in line with the bank’s strategic plan. Starting with ‘SCB SME Key Connect: Hotel Solution’ for small and medium-sized hotels, SCB joins hands with the Department of Provincial Administration, the Department of Public Works and Town & Country Planning, the Tourism Authority of Thailand, Google Thailand and SiteMinder to offer knowledge and solutions for Thai SMEs in the hotel sector, so they can grow in new environments and compete effectively.

When is the right time for your hotel to join the future?

SiteMinder Blog·21 August 2018
The idea of aligning your hotel with the future is a daunting one for many operators. Knowing exactly what a hotel of the future is and how much time is involved in this progression isn’t easy.

On-Demand Webinar: Personalise this: How hotels can regain ownership of their guests

SiteMinder Blog·20 August 2018
We all know that in a highly competitive industry such as hospitality, maintaining ownership of your guest can be a difficult task. Personalisation can be the key, not only does it have the most significant impact on advocacy and loyalty but can also give you the chance to tailor your guest experience for the better.

Are these hotel apps making self-service the ideal for guests?

SiteMinder Blog·16 August 2018
It’s no secret modern-day travellers are becoming more accustomed to hyper-personalised and streamlined service from their hotels. In fact, if the hotel is going to deliver on its promise of quality, your guests expect a personalised and convenient experience.

10 years of Airbnb: Why global guests love these properties the most

SiteMinder Blog·16 August 2018
We’re a society obsessed with likes. We can like each other’s social media posts and photos across Facebook, Instagram, Snapchat and Twitter. We can like someone’s online profile in the hopes of striking up a conversation that could lead to dating that person. And, of course, as travellers we can browse websites such as TripAdvisor and liking a property’s listing and everything that hotelier promises to deliver.

Hotel Interior Design: How to use plants around your common areas

SiteMinder Blog·14 August 2018
Common houseplants are making a reappearance in fashionable interiors – and they can also be used at your hotel. Not only do they add character and atmosphere to a space, they improve air quality and reduce dust.

What guarantees a bad hotel guest review? (...and how to avoid it)

SiteMinder Blog·14 August 2018
Beware the dreaded negative hotel guest review. At your hotel, you’re probably aware that the drama in that statement is not overstated. The sobering reality of managing online reviews and hotel guest feedback is that people who have a bad experience are much more likely to leave a review than those who enjoyed a positive experience.

The most proven hotel guest engagement strategies across the globe

SiteMinder Blog· 9 August 2018
In essence, guest engagement at your hotel will be achieved through making the guest feel a certain way when they interact with your products and services. Feelings, emotions – they run the world and they’re especially important to travellers.

The Hotel Experts Collection: How to enhance the guest experience in hotels

SiteMinder Blog· 9 August 2018
Knowing how to cater for your guests, build relationships with them, and deliver the best possible service is a challenge all hotels face. It’s one that must be mastered if your business is to compete in a hyper personalised industry.

Hotel Security Breaches: What are the different types you should be aware of?

SiteMinder Blog· 8 August 2018
Online security breaches can, and do, happen every day across the world. Targets range from individuals to big businesses and there have been major victims in the past – including hotel chains.

Hotel Industry Trends: What will bring hotel operators future success?

SiteMinder Blog· 7 August 2018
Talking about future hospitality trends and paths to success is very much a trend in itself.

Award-winning reserve invites the world to Patagonia with SiteMinder

SiteMinder Blog· 6 August 2018
Travellers the world over can now book a stay inside the Chilean Patagonian Rainforest, thanks to SiteMinder, the global hotel industry’s leading cloud platform. SiteMinder’s technology has been adopted by the multi-award-winning Huilo Huilo Biological Reserve, which offers eight accommodation properties that are located in the heart of the rainforest and are today more accessible to travellers through the multitude of online booking channels offered through SiteMinder.


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