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  • HFTP Research Report: Pre-opening Expenditures in Hospitality

    A study of the pre-opening budget; the timeline for these expenditures; timeline for onboarding of staff; and the selection, installation and training of the technology component. By Agnes DeFranco, Ed.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Letter from the HFTP Global President: At the End of the Year, We Reflect on the Best of the Year

    As we prepare to transition to the new HFTP Global board at the 2018 Annual Convention in October, I would like to take the time to reflect on my year serving as HFTP Global president.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

Your Hospitality New Year's Resolutions - How To Make Your Hotel More Efficient In 2019

StayNTouch: Hotel Technology Trends Blog ·21 January 2019
The new year offers a chance to look at the bigger picture. The calendar beginning anew is a time to take a look back at the year that was and plan for the year ahead, it’s also the perfect time to figure out what you can do to make your hotel run smoothly.
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5 IoT Solutions That Can Enhance Your Guest Experience

StayNTouch: Hotel Technology Trends Blog ·18 January 2019
The Internet of Things, or IoT for short is said to be the “Third Wave of Innovation” following the Industrial Revolution and the Internet Revolution. And it’s not hard to see why. The number of smart devices continues to increase, and according to a Statista report, 42.62 billion IoT-enabled devices will be connected to the Internet by 2022 – that is 42.62 billion everyday enabled devices working together to ease our efforts by interacting with each other online.
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2019 Technology Action Plan for Hoteliers

StayNTouch: Hotel Technology Trends Blog · 7 January 2019
Technology continues to become more and more important in the hotel industry. For consumers, technology means an easy life and their appetite for this lifestyle is insatiable. For hotels, technology can help meet the challenge of growing customer expectations and enable them to drive their business objectives better. However, technology is advancing all the time and is constantly unlocking new opportunities aimed at improving customer satisfaction and boosting internal efficiency. It’s a challenge for the hoteliers to keep up with each new development and innovation.

How Technology Can Streamline Your Team's Productivity

StayNTouch: Hotel Technology Trends Blog · 3 January 2019
It’s almost certain that you’ve experienced your fair share of operational hiccups. Whether the pain points are obvious or more subtle, a new property management software can iron out the kinks in your day-to-day operations and keep your business running as smoothly as possible. With management technology advancing by the day, an update can do a world of good.

The Hotel Technology Landscape: Challenges and Opportunities

StayNTouch: Hotel Technology Trends Blog ·17 December 2018
For any hotel to stay relevant to travelers of today, they need to be adopting the latest and greatest hotel technology the world has to offer. However, there is a vast amount of hotel technology saturating the market, competition continues to grow and new digital tools continue to permeate the market – choosing the right solution is no easy feat.

4 Ways Mobile Technology Can Improve the Hotel Guest Experience

StayNTouch: Hotel Technology Trends Blog ·10 December 2018
Research continually and consistently finds that there is a positive, statistically significant relationship between satisfaction and a host of business outcomes such as customer retention, loyalty, wallet share, referral etc. A study conducted by the Harvard Business Review found that guests who had extremely pleasant experience spend over 100% more as compared with those who had less-than-desirable encounters. Clearly, happy guests can ensure healthy revenues for hotels.

Hotel technology trends to keep an eye on in 2019

StayNTouch: Hotel Technology Trends Blog · 7 December 2018
It’s almost the end of another year and the hotel industry continues to grow at a rapid pace. Gartner research predicts that the hospitality industry is projected to be the fastest growing enterprise IT sector between 2018 and 2021.

3 Things StayNTouch Is Thankful for This Thanksgiving

StayNTouch: Hotel Technology Trends Blog ·21 November 2018
In this season of thanks, there are so many things to be thankful about – great families, fortunate events, caring friends, amazing communities, and all the gifts of life we’re all lucky to have. At StayNTouch, we’re especially thankful for all the wonderful friends, co-workers, customers, clients, and readers like you! And for the day that is in it, we would like to share with you a little note to all those who we are grateful for here at StayNTouch.

Key characteristics of outstanding customer support

StayNTouch: Hotel Technology Trends Blog ·16 November 2018
Good customer service is different from company to company, but there are some key characteristics of superior customer support.
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Holding Providers Accountable is a Critical Part of a Hotel's Success

StayNTouch: Hotel Technology Trends Blog · 5 November 2018
When it comes to the hotel industry, suppliers and vendors are at the heart of many processes and activities and as such play a key, if not a critical role in your hotel’s success. Hotel operators and suppliers alike agree that forging strong, long-term relationships is critical to success. But like any relationship, it takes work. All relationships require effort to maintain, and accountability is probably the single most important element fuelling truly successful business relationship.

IT Service Accountability Issues: They're More Common Than You Think

StayNTouch: Hotel Technology Trends Blog ·22 October 2018
In this digital generation, technology is at the core of almost all activity. It has changed the way we think and how businesses work. In the hotel industry, thousands of companies worldwide provide hundreds of software applications to help hotels and hotel companies manage operations to provide better guest service.

Budget Season: The key tech considerations for 2019

StayNTouch: Hotel Technology Trends Blog ·15 October 2018
Budget season is well and truly upon us. Hotels everywhere are in the throes of preparing their annual budgets – if not close to completion. While there are many facets to every budget, each year, technology is taking up a bigger portion of hotel sales, marketing, and operations budgets. Why? Because consumer expectations are growing and technology has become imperative to enhance the guest experience. Today, guests expect technology to be at their fingertips throughout their stay, align with their smart devices and enhance their experience with your property in a way that is convenient, instantaneous and personal.

Ancillaries represent a significant opportunity for hotels

StayNTouch: Hotel Technology Trends Blog · 8 October 2018
A new trend report by Skift, sponsored by iSeatz, highlights that ancillaries will play a much more central role in the entire process of hotel and customer engagement. They will no longer be a mere supplement to other travel products but will increasingly become the main event.

What does TripAdvisor's move to social mean for hoteliers?

StayNTouch: Hotel Technology Trends Blog · 1 October 2018
If you’ve been living under a rock this past week or two you might have just missed TripAdvisor’s unveiling of its new site and mobile experience. The debut of Travel Feed, which will roll out later this year, is more or less TripAdvisor’s move into the social media world – These days, there’s a social media app for everything, the world has become more social, so naturally, TripAdvisor has made one for travel.

How Combining Data & Psychology Can Increase Hotel Revenue

StayNTouch: Hotel Technology Trends Blog ·17 September 2018
Humans are, in some ways, predictable – something that can come in very handy for businesses who can take advantage of a visitors’ cognitive bias and make better decisions about the products and services they offer.

Does Technology Dehumanize The Travel Experience?

StayNTouch: Hotel Technology Trends Blog · 7 September 2018
If any industry lives or dies on its customer service, it has to be the hospitality industry. For almost all hotels, the process of interacting with guests has remained fundamentally unchanged for decades; hospitality involves making others feel comfortable and it is thought that these long-standing traditional values can only be successfully delivered and received as a face-to-face, or rather a human-to-human, interaction with guests. It is a very basic need for the industry.

Guest Experience: 3 Ways Hotels Can Get It Wrong

StayNTouch: Hotel Technology Trends Blog · 5 September 2018
Did you know that for 25% of travelers it takes just one bad experience to swear off a hotel brand and find an alternative? Guests have high expectations – and they continue to rise. When hotels get the guest experience right, their guests should hardly notice, but boy, when hotels get it wrong, guests can become hyper-aware of gaps in their experience and share it with family, friends and all over review sites.
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Direct Booking Wars, Google, Airbnb: Is the OTA's Position Unshakable?

StayNTouch: Hotel Technology Trends Blog ·20 August 2018
When it comes to online distribution OTAs have the majority of market share for online reservations. OTAs control approximately two-thirds of all online bookings with no signs of its growth slowing down; it’s predicted that the two biggest players, the Priceline group (which includes Booking.com) and Expedia will account for 94% of all online bookings by 2020.

The Evolution Of Online Travel Distribution & Its Impact On Hotels

StayNTouch: Hotel Technology Trends Blog ·13 August 2018
It’s easy to forget that we didn’t always complete bookings via the internet. Before the advent of online check-in and price comparison sites, airline tickets and hotel reservations usually involved booking via tour operators or travel agents. If you wanted to make a hotel booking independently, you would have to research the one you wanted through a guidebook, more than likely make an expensive international call, and follow up with a letter!

Technology-Based Hotel Amenities: What Do Guests Care About Most?

StayNTouch: Hotel Technology Trends Blog · 7 August 2018
Hotel amenities have evolved immensely over the past 40 years. Guests now expect so much more and hotels are facing a constant need to add or update amenities to accommodate guests’ ever-changing expectations.
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How Travelers Use Online & Social Media Channels To Make Decisions

StayNTouch: Hotel Technology Trends Blog ·31 July 2018
The world is on the move. The global travel economy of $5 trillion (and growing) is one of the world’s largest industries and according to a report by World Tourism Organization people are traveling more than ever. Globally, on average, every day, more than 8 million people fly and it is estimated that by 2030 a global population of 8.5 billion people will take approximately 2 billion international trips.
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How Millennials Are Influencing Change In The Hospitality Industry

StayNTouch: Hotel Technology Trends Blog ·17 July 2018
Each generation has an impact on society and millennials seem to be an unstoppable force. Poised to reshape the economy, millennials are influencing changes in industries across the board and are forcing companies to change how they do business.
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Hotel Technology: Trends Impacting the Hotel Experience

StayNTouch: Hotel Technology Trends Blog · 3 July 2018
While not all guests (yet) are digital natives, the majority of them use their mobile as their primary way of interacting with the world around them. So, not surprisingly, when it comes to their hotel stay and travel technology, consumers have high expectations – they want hotels to make their life easier and less stressful. Not only that, but they expect to be recognized and seek a high degree of personalization throughout their entire journey; pre, post stay and mostly importantly during the actual onsite experience itself.
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How SaaS is Changing Hotel Business Models & Improving the Guest Experience

StayNTouch: Hotel Technology Trends Blog · 9 January 2017
Cloud computing and Software as a Service (SaaS) are two terms you hear almost every day. While both are different things they are closely related terms of the same idea - it's like describing two sides of the same coin. Cloud computing, also known as on-demand computing, is where you use a network of remote servers hosted on the Internet to store, manage, and process data, rather than a local server or a personal computer - most users encounter cloud computing in the form of SaaS. i.e. SaaS is a method of software delivery that allows data to be accessed from any device with an Internet connection and web browser.

Hotel Management: We Now Live in a Subscription Based Economy

StayNTouch: Hotel Technology Trends Blog · 5 January 2017
Changing consumption habits are changing the global business landscape. Currently there is a massive shift underway in the way we consume goods and services; we are moving away from a pay-per-product model to a subscription-based model and would now rather subscribe to services than drum up the cash to own products. The way we consume movies, listen to music, or even drive around in cars, is changing. Today, we prefer to subscribe to streaming music on the go, rather than build up bulky CD collections; subscribe to Netflix, Amazon Prime etc. instead of traditional video rental and subscribe to services like Zipcar to avoid the need to buy cars. We now value the convenience and flexibility of subscribing to services over buying products outright.
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The Impact of Mobilizing your Hotel Staff

StayNTouch: Hotel Technology Trends Blog ·29 December 2016
As we have evolved into a mobile generation, businesses also need to be mobile. Many hoteliers are unaware that employee-facing technology has the greatest potential to not only enable employees to work better and smarter therefore improving daily operations but also help provide a better guest service.

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