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  • HFTP Research Report: Pre-opening Expenditures in Hospitality

    A study of the pre-opening budget; the timeline for these expenditures; timeline for onboarding of staff; and the selection, installation and training of the technology component. By Agnes DeFranco, Ed.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Internal Controls and the Important Roles They Play in Eradicating Fraud

    Although I have been preoccupied with getting in the education sessions purely related to hospitality finance, technologies and hotel pre-opening, I made sure to participate in Fun with Fraud and Enchanting Employee Embezzlement in Clubs and Hotels presented by Jerry Trieber, CPA, CHAE, CFE, CFF, CGMA, HFTP Global past president and director of audit services/support at HEI Hotels and Resorts.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

Culture of Convenience: Demand for Self-Service Technologies Continues to Rise

StayNTouch: Hotel Technology Trends Blog ·17 April 2019
If you were to look at your typical day, how many tasks are aided by convenience? With the advent of smartphones, the rapid growth of the Internet and mobile connectivity we are constantly finding more convenient ways to get many things done without too much hassle.

New York New York: How Innovative Hotels are Offering Rates at Promotional Prices

StayNTouch: Hotel Technology Trends Blog · 9 April 2019
New York, the city that never sleeps. And if you’re a tourist, you probably won’t get to sleep as according to a recent article featured on Skift, a one night stay in the city can cost north of $1,000 during peak season. The city is bustling with tourists like never before and looking for a half-way decent room for under $500 a night is a challenge. But it wasn’t always this way.

Rate Parity Issues Continue to be the Root of huge potential losses for hoteliers

StayNTouch: Hotel Technology Trends Blog ·28 March 2019
As we move through 2019, rate parity issues continue to be as big a deal as ever for hoteliers. According to a study by data intelligence platform OTA Insight, 25% of hoteliers don’t believe they are in control of rate parity. What is more is an OTA Insight quarterly parity report corroborates with their concerns showing that parity issues are at the root of huge potential losses for hoteliers.
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Technology Love Match: Choosing the Right Technology for your Hotel

StayNTouch: Hotel Technology Trends Blog ·19 March 2019
In today’s hospitality landscape, technology is a driving influence in a hotel’s appeal to guests, as they consciously seek out more tech-forward, mobile-centric and personalized travel experiences. And with an ever more sophisticated and expectant consumer on all our minds, it’s easy to fall prey to the growing pressure to stay at the forefront of the latest, innovative technology trends. However, there is a vast amount of hotel technology saturating the market, and not all of it will be right for you.

Improving Your Hotel Marketing Efforts

StayNTouch: Hotel Technology Trends Blog ·16 March 2019
It’s no secret that a primary focus of every hotelier is to increase their bookings. With the increasing amount of accommodation options available to consumers, it’s more important than ever for hotels to optimize their marketing efforts, online and off. This post will explore some of the most useful ways your hotel can more effectively reach potential customers and draw more guests to your doors.

Hotel 2020: Welcoming Tomorrow's Guests

StayNTouch: Hotel Technology Trends Blog ·13 March 2019
A recent infographic asks, “Who is the Hotel Guest of 2020,” and how will evolving technological advances most likely shape their expectations. While 2020 once seemed far away, in reality it’s only a few short months away. Reminiscing back to the 1980’s, when anyone predicted what life would be like now, it always seems so futuristic, from flying cards, to hoverboards, automatic jacket driers and everything in between.

How Technology is Shaping the Hotel Guest Experience

StayNTouch: Hotel Technology Trends Blog ·11 March 2019
Hands up who remembers the last time they didn’t use their smartphone for a whole day? – Probably very few! It is sometimes hard to believe that little over 10 years ago there weren’t any smartphones but since then a lot of things have changed. Today, we are living in an era of advanced technology, in a world where we are constantly connected and where more people now own cell phones than toothbrushes.

The Hyperconnected Guest - Is Your Hotel Ready?>>?

StayNTouch: Hotel Technology Trends Blog ·26 February 2019
Consumers today are becoming not just more connected, but hyperconnected. We are increasingly connected to the internet and the objects around us are also becoming ‘smarter’ and more connected. In the next the number of connected devices around the globe is expected to hit anywhere from 50 billion to a staggering one trillion in the next five years alone.

How Hotels Can Tap into The Experience Economy

StayNTouch: Hotel Technology Trends Blog ·19 February 2019
The experience economy – a term that has been around for a while. In fact, it was first mentioned in 1998 by B. Joseph Pine II and James H. Gilmore in a Harvard Business Review article of the same name stating “as goods and services become commoditized, the customer experiences that companies create will matter most”.

Hotel of the future: How mobile devices are redefining the hospitality industry

StayNTouch: Hotel Technology Trends Blog ·12 February 2019
A mobile device has become a vital phantom-like limb for most of us. We have come to rely on our smartphones for everything, from staying in touch with family and friends to delegating errands, managing our home, working, ordering food, buying groceries, paying bills, acquiring and streaming movies and music, booking a taxi, storing loyalty cards, using it as a wallet, opening doors, making payments… the list is endless. They have come to change the very nature of how we interact with the world around us.

Tips to Increase Hotel Occupancy During a Slow Season

StayNTouch: Hotel Technology Trends Blog · 7 February 2019
Low seasons can make or break a property, particularly if budgets are already tight. If your hotel is already operating on threadbare profit margins, any significant dip in bookings and revenue can spell disaster. That goes double if the lull comes along with parts of the year that require significant upkeep and maintenance like harsh winter months.

5 Innovative Ways to Induce Productivity and Scale Hotel Revenue

StayNTouch: Hotel Technology Trends Blog · 5 February 2019
Running a hotel is like playing the stock market. You’re constantly making investments in new strategies, new team members and new technology to see if they pay dividends in the long-term. One of the hardest places to measure a return on investment is productivity. When methods become set, it’s difficult to know what you’re not doing right and what changes could help increase revenue.

Personalization & Security: Are you keeping your guests' personal data safe

StayNTouch: Hotel Technology Trends Blog ·31 January 2019
Cybercrime is big business and security breaches of hotel guest data are becoming all too common, if not a fact of life. 2018 was dubbed “the year of the breach,” with hundreds of major brand names falling victim to data thieves including T-Mobile, British Airways, Air Canada and Marriot – the most recent hotel brand to join a very long list of hotel data breach exposures.

5 Ways Hotels Can Use Technology to Provide Better Customer Service

StayNTouch: Hotel Technology Trends Blog ·25 January 2019
Technology has changed the way we travel. Travelers today, regardless of which generation they are a part of, carry and use mobile devices, they crave convenience, automation of pretty much everything, oh and an experience built around them. Not much to ask, right?

Your Hospitality New Year's Resolutions - How To Make Your Hotel More Efficient In 2019

StayNTouch: Hotel Technology Trends Blog ·21 January 2019
The new year offers a chance to look at the bigger picture. The calendar beginning anew is a time to take a look back at the year that was and plan for the year ahead, it’s also the perfect time to figure out what you can do to make your hotel run smoothly.
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5 IoT Solutions That Can Enhance Your Guest Experience

StayNTouch: Hotel Technology Trends Blog ·18 January 2019
The Internet of Things, or IoT for short is said to be the “Third Wave of Innovation” following the Industrial Revolution and the Internet Revolution. And it’s not hard to see why. The number of smart devices continues to increase, and according to a Statista report, 42.62 billion IoT-enabled devices will be connected to the Internet by 2022 – that is 42.62 billion everyday enabled devices working together to ease our efforts by interacting with each other online.
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2019 Technology Action Plan for Hoteliers

StayNTouch: Hotel Technology Trends Blog · 7 January 2019
Technology continues to become more and more important in the hotel industry. For consumers, technology means an easy life and their appetite for this lifestyle is insatiable. For hotels, technology can help meet the challenge of growing customer expectations and enable them to drive their business objectives better. However, technology is advancing all the time and is constantly unlocking new opportunities aimed at improving customer satisfaction and boosting internal efficiency. It’s a challenge for the hoteliers to keep up with each new development and innovation.

How Technology Can Streamline Your Team's Productivity

StayNTouch: Hotel Technology Trends Blog · 3 January 2019
It’s almost certain that you’ve experienced your fair share of operational hiccups. Whether the pain points are obvious or more subtle, a new property management software can iron out the kinks in your day-to-day operations and keep your business running as smoothly as possible. With management technology advancing by the day, an update can do a world of good.

The Hotel Technology Landscape: Challenges and Opportunities

StayNTouch: Hotel Technology Trends Blog ·17 December 2018
For any hotel to stay relevant to travelers of today, they need to be adopting the latest and greatest hotel technology the world has to offer. However, there is a vast amount of hotel technology saturating the market, competition continues to grow and new digital tools continue to permeate the market – choosing the right solution is no easy feat.

4 Ways Mobile Technology Can Improve the Hotel Guest Experience

StayNTouch: Hotel Technology Trends Blog ·10 December 2018
Research continually and consistently finds that there is a positive, statistically significant relationship between satisfaction and a host of business outcomes such as customer retention, loyalty, wallet share, referral etc. A study conducted by the Harvard Business Review found that guests who had extremely pleasant experience spend over 100% more as compared with those who had less-than-desirable encounters. Clearly, happy guests can ensure healthy revenues for hotels.

Hotel technology trends to keep an eye on in 2019

StayNTouch: Hotel Technology Trends Blog · 7 December 2018
It’s almost the end of another year and the hotel industry continues to grow at a rapid pace. Gartner research predicts that the hospitality industry is projected to be the fastest growing enterprise IT sector between 2018 and 2021.

3 Things StayNTouch Is Thankful for This Thanksgiving

StayNTouch: Hotel Technology Trends Blog ·21 November 2018
In this season of thanks, there are so many things to be thankful about – great families, fortunate events, caring friends, amazing communities, and all the gifts of life we’re all lucky to have. At StayNTouch, we’re especially thankful for all the wonderful friends, co-workers, customers, clients, and readers like you! And for the day that is in it, we would like to share with you a little note to all those who we are grateful for here at StayNTouch.

Key characteristics of outstanding customer support

StayNTouch: Hotel Technology Trends Blog ·16 November 2018
Good customer service is different from company to company, but there are some key characteristics of superior customer support.
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Holding Providers Accountable is a Critical Part of a Hotel's Success

StayNTouch: Hotel Technology Trends Blog · 5 November 2018
When it comes to the hotel industry, suppliers and vendors are at the heart of many processes and activities and as such play a key, if not a critical role in your hotel’s success. Hotel operators and suppliers alike agree that forging strong, long-term relationships is critical to success. But like any relationship, it takes work. All relationships require effort to maintain, and accountability is probably the single most important element fuelling truly successful business relationship.

IT Service Accountability Issues: They're More Common Than You Think

StayNTouch: Hotel Technology Trends Blog ·22 October 2018
In this digital generation, technology is at the core of almost all activity. It has changed the way we think and how businesses work. In the hotel industry, thousands of companies worldwide provide hundreds of software applications to help hotels and hotel companies manage operations to provide better guest service.

Budget Season: The key tech considerations for 2019

StayNTouch: Hotel Technology Trends Blog ·15 October 2018
Budget season is well and truly upon us. Hotels everywhere are in the throes of preparing their annual budgets – if not close to completion. While there are many facets to every budget, each year, technology is taking up a bigger portion of hotel sales, marketing, and operations budgets. Why? Because consumer expectations are growing and technology has become imperative to enhance the guest experience. Today, guests expect technology to be at their fingertips throughout their stay, align with their smart devices and enhance their experience with your property in a way that is convenient, instantaneous and personal.

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