Promoting frictionless travel in EMEA

Sabre Corporation Blog - 17 October 2017
Business travelers in Europe, Middle East, and Africa (EMEA) place a high value on their travel experience, making it important for organizations to prioritize frictionless travel. In a survey conducted by the Global Business Travel Association (GBTA) and Sabre, EMEA professionals said their travel experiences have a significant impact on job satisfaction and longevity.

Pricing Optimization: Leveraging external examples

Sabre Corporation Blog - 16 October 2017
Amazon, Google Adwords, and Uber – what do these companies have in common? And, what can your airline learn from them? While the airline industry is vastly different from the sharing economy platforms and online retailers of the world, there is much to be learned from these players about effective pricing strategies. In fact, the majority of leading Internet marketplace companies use dynamic pricing as a solution when confronted with a scarcity of supply.

SeatMap Cache: A more complete view of seat availability on every flight

Sabre Corporation Blog - 11 October 2017
SeatMap Cache design and functionality represent a better, more efficient approach to maximize the most up-to-the-minute measure of seating opportunities, thus better serving the broadest range of customers on every flight.

What the global business traveler wants

Sabre Corporation Blog - 10 October 2017
For a growing number of working professionals, business travel is a part of the job. The travelers’ experience before, during, and after the trip doesn’t simply get packed away with the suitcase and passport. Instead, the sentiment from the travel experience lingers, directly affecting the way the professional feels about the job —and about the company, too.

Connecting the airline enterprise for action

Sabre Corporation Blog - 9 October 2017
If you want to operate in a digital world, you must become a digital company. Becoming a digital company, however, requires new strategies built around new types of innovation and creativity, new processes to support the new strategies, and a keen focus on the digital customer and the overall customer experience.

Innovation in an ever-changing travel industry, and addressing the needs of airline, agency and consumer

Sabre Corporation Blog - 6 October 2017
Emerging technology and digital innovation in the travel industry were front and center in Dallas this week, as executives gathered for the 10th annual “The Beat Live” conference, featuring travel industry executives representing airlines, hotels and travel management companies. Sabre CEO Sean Menke kicked off the first day of sessions with a keynote highlighting the continued growth of low-cost carriers and downward pressure on airline pricing, factors driving new technology in the travel space. One major takeaway was Menke’s commitment to leverage the International Air Transport Association’s (IATA) New Distribution Capability (NDC) in ways that benefit both airlines and travel agencies – and ultimately, the consumer.

Pricing Optimization - The next chapter of Total Revenue Optimization

Sabre Corporation Blog - 3 October 2017
The airline industry is under constant pressure to increase revenue. Today, if airlines truly want to achieve total revenue optimization (TRO) and get a truly comprehensive, 360-degree view of all revenue streams, they must look beyond revenue management alone. Pricing is one area of focus that offers vast potential to airlines looking to grow revenue and stand out in today’s crowded marketplace. Ultimately, if airlines engage in their pricing strategies to help them tell their story, they can increase customer satisfaction, discover unique points of differentiation and achieve total revenue optimization.

Mobile Concierge: A mobile app that empowers airline agents to help customers anytime, anywhere

Sabre Corporation Blog - 27 September 2017
Airlines are inundated with numerous challenges — market acceleration, as well as pressure to increase profitability, decrease costs, operate more efficiently and exceed customer expectations. Juggling all these issues is not easy. Compounding the problem, passenger demand is expected to double by 2035, and more than 300 airports will be running at maximum capacity, resulting in overcrowded airports and even longer lines.

Empowering Travel Consultants to Deliver Personalized Service

Sabre Corporation Blog - 26 September 2017
Today’s travel consultants understand that the key to creating a frictionless business travel experience is leveraging individual preferences across every aspect of the journey, from airfare to car bookings, special amenities and equipment. Personalizing the car rental experience with the right vehicle class and specific destination information (area hotspots, cultural information, happenings, etc.) creates a positive door-to-door experience that reduces traveler stress and optimizes satisfaction. These opportunities hinge on the right expertise, tools, and support.

Millennials' business travel wish list

Sabre Corporation Blog - 18 September 2017
Take note, because millennials will account for 50 percent of all business-travel spending by the year 2020. Already, this generation devotes $41 more per night on brands they prefer over the $29 they would typically expend for a regular experience. This means they will spend more for what they want, and they will account for more TMC business over the next few years.

Mobile innovations that reshape the business travel experience

Sabre Corporation Blog - 15 September 2017
Smartphone usage continues to grow at an astounding rate as fast mobile Internet access transforms nearly all facets of life. The boundaries on when, where or how we access information or services no longer stand as a limitation. Just how prevalent have these devices become? Today, roughly three-quarters of Americans (or 77%) now own a smartphone, according to a Pew Research Center study conducted November 2016. Astonishingly, smartphone adoption has more than doubled since the Center began surveying this topic back in 2011. The study also shows that smartphones are nearly ubiquitous among younger adults –– 18- to 29-year-olds –– with 92% owning one. What’s more, Strategy Analytics latest 2017 report from Wireless Smartphone Strategies shows a 44% smartphone penetration rate worldwide, reporting the penetration rate will increase globally to 59% by 2022.

Bounding forward: Philippine Airlines increases revenues per customer through real-time analytics

Sabre Corporation Blog - 13 September 2017
Philippine Airlines (PAL) will implement a new solution that is customized to enhance revenue per customer (instead of revenue per seat) by providing better commercial analysis and improved performance on a broad range of services.

Mobile Travelers: Creating a frictionless travel experience

Sabre Corporation Blog - 11 September 2017
Recall the movie Planes, Trains & Automobiles with Steve Martin and John Candy? Steve Martin plays a marketing executive that’s in New York for business and wants to travel home to Chicago in time for Thanksgiving with his family. His travel plans soon take a bad turn. He has difficulties getting a taxi and his flight is cancelled. He meets a clumsy and talkative salesman in at the airport who takes his cab. Then, his flight is delayed to Chicago and he’s bumped from 1st Class to Coach, having to share a seat next to this all-around blabbermouth who is never short of advice, conversation, bad jokes, or company. As luck would have it, the bad weather shuts down O’Hare Airport and they land at Wichita, Kansas. Their flight is cancelled soon after, and they are forced to face facts that there are no more hotel rooms available and end up sharing the last available hotel room. Funny stuff, if you haven’t seen it.

Lodging Reimagined - Turning trends into innovations

Sabre Corporation Blog - 24 August 2017
There’s a reality show on TV that I sometimes find myself retreating to after work, Treehouse Masters. Now, these aren’t the treehouses I remember from youth, but quiet little bungalows offering a luxurious sanctuary of escape with commanding, unforgettable views. Often master treehouse builder and host, Pete Nelson, will travel the world and explore other chalets suspended high among the canopy of trees for creative inspiration where guests can turn off technology, and escape from everyday stress. So, how does a show about treehouses connect to today’s travel landscape? Allow me to explain.

Augmented Reality - Digital Immersion in Physical Space

Sabre Corporation Blog - 22 August 2017
Augmented reality (AR) is turning the world we live in into a multiverse— countless simultaneous, overlapping realities. With the right lens, the right window, we can seamlessly move between worlds or even create our own. And AR doesn’t just provide new worlds; as the lines blur between the digital and physical, there are a growing number of opportunities for AR to enrich our three dimensional spaces.

Make travelers happy by personalizing the car rental experience

Sabre Corporation Blog - 18 August 2017
When it comes to the journey between home and hotel, today’s travelers are candid about what they expect. In doing so, they’ve given travel consultants a detailed road map for making their journey a success—and winning repeat business. Travel customers want personalized service and a seamless travel experience, where every transportation booking detail is considered and accounted for. These door-to-door itineraries include car rentals as well as all the extras that come along for the ride.

Flight planning prowess: Turkish Airlines gears up for new flight-planning challenges

Sabre Corporation Blog - 16 August 2017
Turkish Airlines migrated its entire flight-planning environment to a new platform, ensuring that technology keeps pace with its current and future growth needs. “We fly to more countries than any other airline.” Turkish Airlines’ current marketing campaign focuses on this statement. With its main hub, Istanbul, Turkey, acting as a historic bridge between the east and west, the slogan emphasizes the airline’s tremendous growth in recent years.

NASA learns from airlines in airspace and flight efficiency issues

Sabre Corporation Blog - 2 August 2017
NASA, the U.S. National Aeronautics and Space Administration, embraces the lessons learned by airlines, as well as a lot of experiential knowledge from the carriers’ service providers to inform, improve and enhance NASA’s airspace and efficiency studies. During many years past, research conducted by NASA has contributed significantly to aviation safety, air-traffic efficiency and new technologies. However, during that time, airline operational objectives and the inner workings of airlines (from network strategies to passenger services) have not generally played an especially significant role in NASA’s research efforts.

How technology is helping to increase nightly room rates

Sabre Corporation Blog - 2 August 2017
We are living in an age when we expect to access what we want when we want it, prompted by having a computer in our pocket that allows us to research and purchase with a couple of clicks. Corporate and leisure travelers are now used to frictionless online experiences that serve up solutions in real time with minimum effort. They want choice– but also curation, so that they are offered the best choices filtered for their personalized preferences. Looking at booking criteria, nightly rates closely follow location on the priority list for a traveler’s decision-making.

Irregular operations: Planning for the unplanned to recover operations efficiently

Sabre Corporation Blog - 19 July 2017
One of the most daunting challenges facing airlines is the uncertainty of smooth daily operations. Airline disruptions can arise at any time, and each one is characteristically unique, requiring solutions on the fly. As ominous as flight delays and cancellations may be, the outcome can be smoother than anticipated and, at the same time, can be cost effective. To achieve the best results, airlines must prepare diligently for all potential scenarios. To reach a high state of readiness, it is important to take a structured approach, focusing on each stage of the irregular operations business cycle.

How can travel learn from music, news and banking?

Sabre Corporation Blog - 14 July 2017
What can travel learn from industries like music, news and banking? That was the question at our recent TTX London event – hosted as part of London Tech Week. There’s no doubt that the way we shop, book and manage travel is changing. This is partly due to new technologies, as well as the changing nature of distribution. In our industry, discussions are rife about how we can keep improving the traveller experience. We face challenges such as growing traveller expectations, the proliferation of consumer tech and changing distribution models. Sometimes it can be difficult to keep up. But other industries have also been in our shoes. They’ve also had to disrupt themselves to succeed in an ever more competitive and rapidly-changing environment.

Overcoming the challenges of group bookings

Sabre Corporation Blog - 14 July 2017
60% of agents in a Twitter poll say adding and updating passenger data take up most time when handling group bookings. Sabre Twitter Poll May 2017 Group travel can be a profitable business for a travel agency; an agent that can offer group bookings is an attractive business partner for an airline and has potential to generate bigger margins thanks to volume deals with airlines. However, for both the organizer of the travel party and the consultant making the flight booking, it can be a time-consuming and sometimes frustrating process. Agents that can provide a pain-free, frictionless process will be heroes to stressed-out travel party organizers and will benefit from repeat business and good word of mouth.

Developers go all-in at Hackathon:TTX in Las Vegas

Sabre Corporation Blog - 12 July 2017
You know the rule: what happens in Vegas, stays in Vegas. However, we at Sabre Dev Studio are so excited about the solutions that emerged from Hackathon:TTX that we couldn’t possibly keep the news to ourselves. Besides, what’s a hackathon without a little rule-breaking? In past hackathons we’ve encouraged our developers to push the limits of what’s possible in both the B2B and B2C spheres, and the most mold-busting, travel industry-disrupting solutions always earn the top prizes.

Why a Commitment to Change is Critical to Revenue Optimization

Sabre Corporation Blog - 12 July 2017
Change is hard. It requires a borderline obsessive effort to spark, strategize, and implement business changes when the status quo feels comfortable. Take travel agencies as an example. While margins remain thin and competition fierce, the travel business has proven adaptive, resilient, and abounding with opportunity for those willing to seize it. In 2016, for instance, international air travel was up nearly 7 percent and airline profits were more than $35 billion.

Five questions for Bubbl, the app that makes on-location marketing possible

Sabre Corporation Blog - 6 July 2017
Connecting the physical and digital worlds is one of the most critical tasks of modern marketing. Many businesses blend brick-and-mortar with a digital presence. Those businesses, such as restaurants, hotels, travel agencies, and even airlines, find increasing challenges in connecting potential customers’ digital behaviors with real-world actions.

Customer-centric sales: How to maximize sales through better product distribution

Sabre Corporation Blog - 5 July 2017
Forward-looking distribution methods are associated with greater personalization characteristics, resulting in improved opportunities for an airline to offer the right product at the right price to the right customer at the right time. To get closer to their customers, travel suppliers including airlines, hotels, cruise lines and rental-car companies need to understand customer preferences and purchase behaviors to better serve customers across all channels of distribution. Demanding customers who have high expectations for personalized services are a reality in today’s extremely competitive airline marketplace.


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