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  • HFTP Research Report: Pre-opening Expenditures in Hospitality

    A study of the pre-opening budget; the timeline for these expenditures; timeline for onboarding of staff; and the selection, installation and training of the technology component. By Agnes DeFranco, Ed.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Letter from the HFTP Global President: At the End of the Year, We Reflect on the Best of the Year

    As we prepare to transition to the new HFTP Global board at the 2018 Annual Convention in October, I would like to take the time to reflect on my year serving as HFTP Global president.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

A Transformed Medellin Grapples with Its Violent Past and 7 Other Tourism Trends this Week

mycloud HOSPITALITY·10h
This week in tourism, Medellin figures out how to talk about its complicated past, a surf town in California's Newport Beach plays up its luxury attractions, and rail travel becomes the number one priority for booking platforms in Asia.

What I've learnt over three and a half years at Les Roches

mycloud HOSPITALITY·16 February 2019
In December I graduated from Les Roches and said goodbye to the place I’ve called home for 3.5 years. During my time at Les Roches I learnt some valuable lessons I know I will carry with me throughout my life. Whether they were heartful, funny or crushing lessons, they are lessons that have shaped who I am today. Even though I will no longer be a Les Roches student, I know the school will always be in my heart.

U.S. Industrial Output Declines 0.6% in January

mycloud HOSPITALITY·15 February 2019
U.S. industrial production unexpectedly dipped 0.6% in January, with across-the-board weakness raising alarms that the economy has hit a “soft patch.” The decline in output, which appears to reflect rising protectionism and decelerating economic growth around the world, was the first since May 2018. Economists had expected a gain of 1%.

Choice Hotels Touts Its Tech Partnerships with Google and Amazon

mycloud HOSPITALITY·15 February 2019
Will voice-enabled booking for hotels actually take off? Guess we'll find out first with Choice Hotels' partnership with Google.

Saudi Arabia Lifts Its Travel Warning for Lebanon

mycloud HOSPITALITY·15 February 2019
Saudi Arabia has lifted a travel warning on Lebanon for its citizens. Gulf tourists used to be the biggest spenders in Lebanon, so it's hopeful news for the beautiful but geopolitically unlucky country.

Trump Family Blames Politics for Failed Hotels Expansion

mycloud HOSPITALITY·15 February 2019
The Trumps can blame politics, but it's a bad business decision for any hotelier to flag under a controversial brand when there are dozens of others with more robust distribution networks and stronger consumer awareness available to choose from.

OTA & Travel Distribution Update: Expedia gets tough with United amidstticket-distribution costs battle; Trivago's recent changes may angeradvertisers; U.K. investigation forces changes at Expedia & Booking.com

mycloud HOSPITALITY·15 February 2019
Although several sources reported late Friday that Expedia and United have agreed to temporarily suspend their court battle, Expedia’s willingness to pursue claims against United in the midst of contract negotiations is nonetheless interesting and, perhaps even, telling.

Expedia Had a Less-Is-More Approach to Mergers in 2018

mycloud HOSPITALITY·15 February 2019
Expedia is an opportunistic company, and mergers and acquisitions are part of its DNA. The company has been quiet on this front for the past three years. It is sort of due to make another big splash.

Crave Interactive and Quore partner to facilitate new digital hotel services

mycloud HOSPITALITY·15 February 2019
A developer of cloud-based digital guest service solutions for hotels, Crave Interactive, and housekeeping/engineering management software provider, Quore, have announced an integration partnership aimed at taking guest engagement and service request optimization to new heights. In addition to using Crave’s in-room tablets to view property information, order food and beverage, access entertainment, and control room electronics, guests can now make housekeeping and engineering requests via the digital devices.

Why Aren't Visitors Splurging in Crazy Rich Singapore?

mycloud HOSPITALITY·15 February 2019
Singapore grapples with affordability, as seen in drops in shopping, dining, and hotel spending by tourists, who are also staying a shorter time. Going for more high-yield tourists and giving them the value they'd expect from paying high prices is the solution, and Singapore must do it fast. Here's why.

Comm Games propels Gold Coast to top hotel market

mycloud HOSPITALITY·15 February 2019
Momentum from the Commonwealth Games in April has spurred the Gold Coast to claim the title of Australia’s top-performing hotel market of 2018, according to new CBRE data out today.

Exclusive video: Marriott's Craig Smith on growth, loyalty and more

mycloud HOSPITALITY·15 February 2019
Marriott International’s President and Managing Director of Asia-Pacific, Craig Smith, says he’s excited about the strong growth of the company in Australia, which is showing no signs of slowing down.

Six Flags' Global Growth Plans Are Running Into Economic Roadblocks

mycloud HOSPITALITY·15 February 2019
Six Flags' big ambitions for international expansion are meeting economic reality. The theme park operator still finds potential in partnerships outside the United States, but expectations have to be adjusted.

Switzerland's 'Magic' Ski Pass Is Safe for Another Year

mycloud HOSPITALITY·15 February 2019
The Magic Mountain Cooperation cut a temporary deal with Crans Montana, after the famous ski resort complained of overtourism. But there is no guarantee Crans Montana will stick around after a year is up.

Staff are key stakeholders in your hotel business

mycloud HOSPITALITY·14 February 2019
Much of the current discussion on staffing for the hospitality industry focuses on recruitment and skill shortages. It can seem that this is always been the case but there are indicators to suggest the situation is worse now than it has been in the past. Key indicators, including the sheer scale and size of the tourism and hospitality industry, its growth over the recent decades and it’s avaricious appetite for staff, have moved those discussions further and further to the top of the agenda.

Hyatt Is Sticking to Its Asset-Lighter Plan

mycloud HOSPITALITY·14 February 2019
Hyatt CEO Mark Hoplamazian to investors on earnings day: Trust us, the plan is working.

JPMorgan Unveils Blockchain Coin for B2B Payments

mycloud HOSPITALITY·14 February 2019
JPMorgan Chase on Thursday announced a move to speed up the settlement of business-to-business transactions by using digital coins. The largest U.S. bank by assets said its JPM Coin is designed to make instantaneous payments using blockchain technology. The coins will be redeemable for the equivalent amount in U.S. dollars.

Hyatt reports mixed bag for Q4 and 2018

mycloud HOSPITALITY·14 February 2019
Hyatt Hotels Corp. released its fourth-quarter financial results, which reflected some ups and downs that were triggered by the company's acquisition and divestment moves. The quarterly report showed that net income was $44 million, or 40 cents per diluted share, compared to $213 million, or $1.75 per diluted share, in Q4 2017.

Retail Sales Tumble in December

mycloud HOSPITALITY·14 February 2019
U.S. retail sales fell 1.2% month-over-month in December, according to the latest figures from the Commerce Department. It was the largest decline in more than nine years and warned of a sharp drop in economic activity at the end of 2018.

How to convert more travelers with Facebook Dynamic Ads for Travel

mycloud HOSPITALITY·14 February 2019
The influence of Facebook continues to grow in the travel sphere. As we discussed in a previous post, the social media giant now boasts an expanding range of travel-related tools and services that allow users to find inspiration, seek trip recommendations from friends, and even book hotels.

Deem Plans Growth With Backing From Enterprise

mycloud HOSPITALITY·14 February 2019
With support from Enterprise Holdings, Deem plans on growing and refining its existing products. On the horizon, though, lurks the promise of a new travel platform to help the company evolve in a competitive global corporate travel market.

Your Giant Email Marketing Statistics Guide [Infographic]

mycloud HOSPITALITY·14 February 2019
Email: the rock-solid, time-and-customer-tested, Marketing-approved way to keep your customers coming back for more.

Measuring Maturity: How Mature is Your Events Program?

mycloud HOSPITALITY·14 February 2019
Some people say that comparison is the death of joy. Indeed, when it comes to your personal life, that might be true. However, in order to understand how well your organization is doing, comparison is necessary. Benchmarking is a strategic way of matching what your company is doing versus what another is doing and identifying areas of success and improvement. But, it can be difficult to find a good model for comparison. With this in mind, we created a standard scale that will help you determine where your organization falls. We call it the Event Evolution Model. In the Event Evolution Model, there are four levels: Emergent, Elevated, Evolved, and Expert. How mature is your events program?

Seven Tips To Make This Summer Profitable

mycloud HOSPITALITY·14 February 2019
Summer is less than less than five months away, which means your guests are starting to plan out their yearly high season excursions. While your team may be thinking ‘vacation,’ you should be thinking ‘revenue’ when it comes to your leisure segment.

Who's hiding? Room rate discounts in opaque distribution channels

mycloud HOSPITALITY·14 February 2019
Selling hotel rooms through opaque distribution channels is an effective price discrimination instrument and a common hotel revenue management discounting practice. Similar to non-opaque channels, the opaque discount level and number of rooms are determined based on revenue-optimizing models. This study explores additional determinants, namely longer-term contextual factors that influence deep price discounts offered through opaque selling channels.

The Hawaii Convention Centre celebrates Hawaii's aloha spirit

mycloud HOSPITALITY·14 February 2019
The Hawaii Convention Centre has 20 years of experience hosting business events. Over the decades, it has developed a number of programmes to cater to its guests and care for the environment simultaneously.

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