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  • HFTP Research Report: Pre-opening Expenditures in Hospitality

    A study of the pre-opening budget; the timeline for these expenditures; timeline for onboarding of staff; and the selection, installation and training of the technology component. By Agnes DeFranco, Ed.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Internal Controls and the Important Roles They Play in Eradicating Fraud

    Although I have been preoccupied with getting in the education sessions purely related to hospitality finance, technologies and hotel pre-opening, I made sure to participate in Fun with Fraud and Enchanting Employee Embezzlement in Clubs and Hotels presented by Jerry Trieber, CPA, CHAE, CFE, CFF, CGMA, HFTP Global past president and director of audit services/support at HEI Hotels and Resorts.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

Using AI to Make Knowledge Workers More Effective

mycloud HOSPITALITY·19 April 2019
New AI capabilities that can recognize context, concepts, and meaning are opening up surprising new pathways for collaboration between knowledge workers and machines. Experts can now provide more of their own input for training, quality control, and fine-tuning of AI outcomes.

The Room Key: Are Hotels Falling Short When Bringing Up New Managers?

mycloud HOSPITALITY·19 April 2019
When it comes to bringing up the next generation of managers, hotels are lacking in two areas.

Check out our 6 tips for using Google My Business to increase your traffic - and your revenue

mycloud HOSPITALITY·19 April 2019
If you have a business – and your business has a website – then Google always needs to be on your radar. It’s the key to getting people to visit (and book) on your site – and armed with a few key tips, you can get the most out of your online presence. Ultimately, these are the kind of actions that make the difference between guests making a booking and simply never knowing you existed.

Four Seasons Shows That Hospitality Can Be a Passport to a Global Career

mycloud HOSPITALITY·19 April 2019
Hospitality can be the gateway to a richly rewarding global career. But even some of the top brands aren't making this sell well enough to the next generation of talent. Here's how to do it.

The Future of Car Rental Is Mobile-First

mycloud HOSPITALITY·19 April 2019
Making the car rental experience more pleasant requires making cars available where business travelers actually are, along with allowing them to digitally customize their ride.

Google is now top site for hotel reviews, overtaking

mycloud HOSPITALITY·19 April 2019
In Revinate’s Hotel Reputation Benchmark Report 2019 which analysed reviews for more than 140,000 hotels in over 200 countries, key findings like the continued growth of reviews on review sites and OTAs, albeit at a slower rate, were not surprising.

How to Accommodate People with Disabilities at Meetings

mycloud HOSPITALITY·18 April 2019
Since June 1998, I have used a wheelchair because of a spinal cord injury that occurred when I was crushed by a 7,000-pound falling tree while riding my bicycle. Returning to the stage as a professional speaker three months later, I had a new perspective from a 4-foot, 2-inch, seated height. I have attended many meetings and am keenly aware of the problems that people using wheelchairs experience.

HM on location: As centennial approaches, Hilton finds new ways to grow

mycloud HOSPITALITY·18 April 2019
It's just over 40 days until Hilton officially turns 100 years old, and the company is ready to celebrate its accomplishments. Over a breakfast in New York City April 18, chain executives looked back over the last century in hospitality and discussed what Hilton has in store for the next hundred years ... or at least the next five.

The Dummies Guide to Facebook Native Ads for Hotels

mycloud HOSPITALITY·18 April 2019
No worries, you are not alone. A lot of Hotels and brands have a misperception of Facebook Ads. It is not your fault. There is a lot of individuals and brands online today that take advantage of Hotels that have not taken the time to educate themselves on the power of Facebook Native Advertisement.

Google Hotels joins the battle for bookings

mycloud HOSPITALITY·18 April 2019
The battle for bookings is nothing new — properties have been vying for coveted direct bookings and rebelling against the commissions charged by online travel agencies (OTAs) practically since they arrived on the scene. But the battlefield is shifting thanks to the introduction of Google Hotels.

Greece boosts its tourism brand

mycloud HOSPITALITY·18 April 2019
Diving around Patmos, climbing on Kalymnos, rafting on the Arachthos River, windsurfing off Paros, walking through mastic groves on Chios. An increasing number of international travelers are ditching their all-inclusive bracelets in search of fresh and more authentic experiences, and for those looking for something different, the possibilities in Greece are endless.

ITB China announces Air China as new partner airline

mycloud HOSPITALITY·18 April 2019
Air China will be the partner airline of ITB China 2019 marking the first time that China’s national flag carrier will hold this title.

How Event Planners Deal With Digital Distraction

mycloud HOSPITALITY·18 April 2019
You can't really fight the contemporary addiction to smartphones. Instead, come up with creative ways to inject events with IRL engagement accompanied by digital tools that enhance the event experience.

U.S. Travel to Cuba Made More Difficult Again With Non-Family Visits Barred

mycloud HOSPITALITY·17 April 2019
When the Trump administration took office in 2017, the popular wisdom was that it would eliminate U.S. travel to Cuba. The changes have turned out to be incremental, but now it appears that non-family travel to Cuba will be all but gone.

Las Vegas Resort Named for Developer's Son Set to Open in 2022

mycloud HOSPITALITY·17 April 2019
In a thoughtful touch, real estate mogul Steven Witkoff is naming Drew Las Vegas after his late son who died of an opioid addiction, and Witkoff plans to use some of the revenues to fund a foundation that battles addiction. The resort will be a Marriott property on the north end of The Strip that will emphasize non-gaming options.

UK Travel Bookings Surge With Brexit Divorce Postponement

mycloud HOSPITALITY·17 April 2019
UK tour operators can heave a sigh of relief at last. With the Brexit divorce being postponed to October, Brits are saying "sod it," we are going on a summer holiday. Good for them.

Six Tech Trends Still Reshaping Hospitality in 2019

mycloud HOSPITALITY·17 April 2019
Technology in recent years has evolved at such a rapid pace and taken us further into a sci-fi-like future faster than our ancestors could have ever predicted. From smart home-enabled devices that control our thermostats and refrigerators to cryptocurrencies that provide secure stores of value, recent trends have brought many pipe-dream technologies to life.

209 | American Tales: Hotel industry execs tell all

mycloud HOSPITALITY·17 April 2019
“These stories can only be told by us.” Those words are written by Bharat Shah, an American hotelier and an immigrant from India, in his autobiography “America My Destiny.” Bharat’s son, Mit, is founder and CEO of Noble Investment Group, which has $3 billion of private equity invested in hotels throughout the country.

IcePortal & Shiji Group Technology for Hotel Channel Managers

mycloud HOSPITALITY·17 April 2019
The availability of a hotel room is likely the first item people search for when starting the process of hotel bookings. Hotel channel managers are an important part of this process as these systems update both the rates and availability of hotel rooms directly to major online travel agencies (OTAs) as well as retrieve available room reservation info so the hotel can offer the correct amount of rooms online as well as avoiding overbooking the available rooms.

The 2019 Hotel Reputation Benchmark Report

mycloud HOSPITALITY·17 April 2019
Now in its fourth year, the barometer analyzed 427 million online guest reviews from 140,000 properties across 200 countries over the past two years.

Fullerton Sydney begins brand conversion restoration

mycloud HOSPITALITY·16 April 2019
Remediation and restoration works have begun this week on Sydney’s General Post Office (GPO) at Martin Place as brand conversion begins to install Australia’s first Fullerton Hotel.

Oyo partners with bedbank Hotelbeds

mycloud HOSPITALITY·16 April 2019
It seems India's Oyo Hotels & Homes is striking new deals each week. After aligning with Airbnb and forming a joint venture with Tokyo-based SoftBank Corp. and SoftBank Vision Fund to expand in Japan, the company has partnered with bedbank Hotelbeds, a company that negotiates rates with accommodations providers and act as a wholesaler for the accommodations. Hotelbeds is the first travel distributor to form an alliance with the India-based company.

How Can You Bring Previous Customers Back to Your Hotel?

mycloud HOSPITALITY·16 April 2019
Existing customers spend 67 percent more than new customers. How can you inspire them to return? Customers who have visited your hotel before know what to expect. Hopefully, they were happy with their last stay. Considering that most people are risk-averse, if you please them once, they know they can count on you to treat them well again. This gives you a significant advantage. But how can you stay top of mind next time they are ready to book a trip?

WhereTo Launches Booking Tool for Enterprises

mycloud HOSPITALITY·16 April 2019
Booking tool provider WhereTo has launched a customizable booking tool for enterprises. The tool uses an artificial intelligence algorithm to determine what air, hotel, rail and car rental content it recommends, and travel managers can influence that algorithm by assigning weights to factors like price, personal loyalty accounts, preferred suppliers, quality, travel time and safety, according to WhereTo founder and president Ryan Wenger.

5 Types of Social Media Content that Drives B2B Results

mycloud HOSPITALITY·16 April 2019
A common challenge in the B2B space is figuring out how to use social media to drive results. When it comes to the organic side of social media, a question that often comes up from clients is what type of social media content will reach, and more importantly, resonate with their target audiences.

What Local News Tells Us About Overtourism: New Skift Research

mycloud HOSPITALITY·16 April 2019
Sentiment analysis is a burgeoning field that we can add a new dimension to the industry-wide conversation about overtourism.


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