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  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

  • Letter from the HFTP Global President: Budgeting and Planning are Integral to Success

    HITEC Houston, which attracted HFTP’s largest event attendance in history, may now be behind us but the year is far from over. At the end of this month on July 28 is the new Club Forum in Sarasota, Florida USA.

  • HITEC Special: Revenue Strategy: Not Just a Fancy New Name for Revenue Management

    By Cindy Estis Green. A strategic view of revenue calls for proactive business mix planning and decision-making around deployed resources, well beyond reacting to what comes over the transom. Excerpt from the 2018 HITEC Bytes Special Report.

176 | Make Smarter Pricing and Distribution Decisions with Gino Engels

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·22 August 2018
Gino Engels is co-founder and CCO of OTA Insight, where he leads the delivery and continued development of OTA Insight’s dashboard and reporting capabilities to enable hoteliers to support a profitable revenue and distribution strategy. Gino’s customer-focused objective is to deliver affordable revenue tools to hotels and continuously develop new solutions to help those in the hospitality sector overcome technological barriers.

175 | Show Me That You Know Me with Phil Rubin

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·15 August 2018
A die-hard Saints fan, Phil knows a thing or two about loyalty. Over the course of his over 25-year career, he’s blended his education, experience and innovation to evolve the way businesses identify, retain and expand the value of their best customers. An impeccable leader with passion to spare, Phil founded the loyalty practice at Loyaltyworks, and led the spin-off and formation of rDialogue. Before all that, he was Group VP and General Manager at The Lacek Group—the loyalty marketing firm that is now a part of OgilvyOne.

174 | Use Microlearning to Solve Engagement and Performance Problems with Isaac Tolpin

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals· 8 August 2018
Isaac is one of the founders of ConveYour.com, the #1 Microlearning platform for learner engagement. He’s a tech entrepreneur and futurist at heart, on a mission to enable brands to align their training with human behavior leading to breakthrough learner engagement. His success come from understanding the relationships between human behavior, business, and technology. This expertise has helped celebrity influencers and companies transform their training programs.
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173 | Optimize Your Hotel Website to Convert with Chris Dayley

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals· 1 August 2018
Chris is a digital marketing entrepreneur, speaker, and neuromarketer who gets excited about helping businesses learn what their users want on their website, using psychology based testing and analytics. He started his Conversion Optimization agency Dayley Conversion in 2014, which he later merged with Disruptive Advertising, where he currently works as VP of site testing and optimization.
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172 | This Unique Moment for Hotel Investors with Morgan Sickles

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·18 July 2018
Morgan Sickles is a senior vice president of Aries Conlon Capital’s originations and business development team. He specializes in arranging high-leverage, non-recourse, bridge and permanent loans with cash out for hotel and commercial real estate properties nationwide. Prior to joining Aries Conlon Capital, Morgan founded Atlantis Advisors, a nationwide hotel services provider.
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171 | The Engine that Drives the Hotel with Stan Turkel

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·11 July 2018
Stanley Turkel is a recognized authority in the hotel industry. He operates his consulting practice serving as an expert witness in hotel-related cases and providing franchise consultation and asset management. Prior to forming his hotel consulting firm, Turkel was the Product Line Manager for Hotel/Motel Operations at the International Telephone & Telegraph Co. overseeing the Sheraton Corporation of America. Before joining IT&T, he was the General Manager of the Summit Hotel (762 Rooms), General Manager of the Drake Hotel (680 Rooms) and Resident Manager of the Americana Hotel (1842 Rooms), all in New York City.
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170 | Why Digital Knowledge Management Matters to Hotels with Rev Ciancio

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals· 4 July 2018
David “Rev” Ciancio serves as Director, Industry Insights for Yext, where he works to ensure customer success as they deploy the Yext Knowledge Engine on behalf of their businesses. Over his 20+ year career, he has managed business development, digital marketing, and social media strategies for a wide range of entertainment and hospitality companies. When not preaching the gospel of Digital Knowledge Management, you can find this expert burger taster discussing the virtues of what makes a truly great hamburger on his Instagram account, @revciancio and hospitality marketing tips on his blog, burgerconquest.com.
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169 | Leading from the Front with Damian ten Bohmer

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·27 June 2018
Damian ten Bohmer currently serves as IHG Senior Director of Commercial for the Middle East. He possesses a proven track-record of success in on-property, regional sales, marketing, brand management, digital marketing and channel management. Over the years, Damian has demonstrated the ability to build productive relationships with both internal and external partners, and create teams which are efficient, productive and inspired to over-achieve.
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168 | Reducing the Risks of GDPR with Brian Dass

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·20 June 2018
Caveau co-founder and CEO, Brian Dass, is a highly accomplished travel executive and entrepreneur widely recognized as one of the leading pioneers in the hospitality e-commerce and digital reservation industry.
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167 | Why You DON'T Want Money with Andrew Gardella

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·13 June 2018
Andrew Gardella is chiropractor who has worked as an Access Consciousness facilitator since 2011. He graduated from school Magna Cum Lade with BAs in Biology, Psychology, Cognitive Science and then received a Doctor of Chiropractic from Palmer College of Chiropractic. Along with various chiropractic techniques, Dr Andrew also studied BodyTalk and is a certified practitioner. Since he was young, he has bought items from flea markets and sold them to generate more income, and this has evolved into buying and selling antiques alongside his Access Consciousness work. He realized some years ago that whether you have money or not is a choice, and since discovering this, has never looked back financially. He is now a certified Right Riches for You facilitator, a specialty program of Access Consciousness. He loves teaching others how they can make the choice to be in a better financial situation too.
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166 | Create a Moment of Truth with Quentin McElveen

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals· 6 June 2018
Quentin McElveen is a graduate of the University of South Carolina, and holds a B.S. degree in Hospitality Management. He is a passionate Hotel Operations Manager who has excelled in several positions within full-service and select-service hotels. He believes that employee empowerment and communication is important to the success of hotels. As Quentin thrives in his career, he often encourages others to think big and follow their dreams, despite all challenges. Quentin’s dream is to become an owner of hotels.
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165 | Monetize Room Downtime and Improve Guest Experiences with Yannis Moati

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·30 May 2018
Yannis Moati is CEO & Founder of Hotels By Day, the premier provider of day-stay hotel spaces in the United States. Yannis has nearly two decades of experience in travel, from guiding tours in Europe at a young age, to co-founding an exotic travel agency, to directing a New York-based global tour operator company. Having witnessed first-hand the important customer behavioral shifts of the ‘on-demand’ economy, Yannis realized that something could be done in boosting hotel revenues by selling un-committed inventory for the day.
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164 | If You See Something, Say Something with Mick McKeown

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·23 May 2018
Michael (Mick) McKeown is the Executive Director of the Homeland Security Advisory Council (HSAC) and Campaigns at the U.S. Department of Homeland Security. He brought over fifteen years of expertise in state, city, and local government prior to his appointment at DHS. As Executive Director, Mick oversees the Homeland Security Advisory Council (HSAC) and its 40 Council members as well as the ongoing policy work of the subcommittees; He leads the Blue Campaign which heightens the public’s familiarity with human trafficking and its identifiers; and heads the “If You See Something, Say Something®” campaign which raises public awareness on the indicators of terrorism and terrorism related crimes and how to recognize them.
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163 | 14 Ways to Boost Hotel Revenue and Profits with Rob Russell

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·16 May 2018
Robert Russell has been an innovative leader in digital, social and mobile marketing for over 20 years. He has worked with major global brands and smaller companies in almost every aspect of digital marketing and e-commerce, including reservation and transaction software, mobile applications, social media marketing, search engine optimization, email marketing, and website user experience.
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162 | Helping Hoteliers Make Better Tech Decisions with Jordan Hollander

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals· 9 May 2018
Jordan is the co-founder of Hotel Tech Report, the premier global research platform for hotel technology. Jordan received his MBA from Northwestern’s Kellogg School of Management where he was both a Zell Scholar and Pritzker Group Venture Fellow. He holds a bachelors degree in both Philosophy and Political Science in from Williams College.

161 | Going from Zero to Speech with Jeff Craven

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals· 2 May 2018
Jeff Craven is a self-described copywriter, speechwriter and presentation whisperer. He is the President of Thoughtcraft LLC, a communications company that serves senior executives, consultants and business advisors.

160 | Sales-Focused Live Chat and Messaging with Chris Douglas and Michael Foltz

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·25 April 2018
Hoperator is a sales and messaging platform designed to help travel and hospitality businesses increase revenue, provide customer service and build guest intelligence by connecting with their potential customers and guests in their preferred messaging channel.

159 | The Power of a Tribe with Jon Albano

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·18 April 2018
I just had the honor and privilege of speaking at the Vesta Hospitality Annual Meeting in San Diego, Calif. Knowing that I'd be addressing their amazing team of GMs, Directors of Sales, and Corporate Office Executive staff, I decided to talk about the power of a tribe. This episode is that speech. Enjoy! In This ...

158 | 3 Key Elements to Being an Effective Leader with Gary Douglas

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·11 April 2018
Gary Douglas is an investor, a business owner, and a multi-millionaire. He’s also a psychologist, and a sought-after international speaker who empowers people to know that they are the source for creating a life that goes beyond the limitations of popular beliefs and conditioning. Gary founded Access Consciousness® 25 years ago – a $10M+ global movement which is now practiced in over 173 countries, which advocates a more human focus to business life as the only way to sustainable financial success. He’s written several best-selling books on finance and business including, Rich Riches for You, Beyond the Utopian Ideal, and Money Isn’t the Problem, You Are.

157 | Experiential, Boutique Hotel, Restaurant and Nightlife Brands with Jared Galbut

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals· 4 April 2018
Jared Galbut serves as Managing Principal of Menin Hospitality, the Miami-based company known for its experiential, boutique hotel, restaurant and nightlife brands, including Mondrian South Beach, Bodega Taqueria y Tequila and The Gale Hotel. A Miami native, Galbut discovered his passion for the hospitality industry as a teen, working for his uncle at Crescent Heights one of the nation’s largest developers of highrises, multifamily housing and hotels. After gaining a deep understanding of the industry, Galbut acquired the Raffaello Chicago and relocated to Illinois to develop the hotel.

156 | Asset Protection for Real Estate Investors with Scott Smith

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·28 March 2018
Scott Smith, Esq. is an experienced podcast guest, and owner of Royal Legal Solutions, Austin, TX, one of the top asset protection companies for real estate investors in the country. In order to develop strategies to maximize tax savings and protect from devastating lawsuits, Scott invested several years deconstructing real estate investing.
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155 | Modern Messaging for Hotel Teams and Guests with Sudheer Thakur

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·21 March 2018
Sudheer Thakur is the founder and CEO of HelloShift, an integrated messaging platform for hotel teams, managers, guests, and website visitors. Prior to HelloShift, Sudheer worked for Oracle and was the founding member of a number of Silicon Valley startups. Hoteliers named HelloShift the #1 Staff Collaboration software in the 2018 HotelTechAwards.

154 | Inside the Award Winning Hotel Emma with Jamie Fox

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·14 March 2018
Jamie Fox is a Rooms executive with more than 20 years of hospitality experience, and 10 years leading hotel Rooms Division operations at 4-Diamond rated resorts. Jamie currently serves as Director of Rooms at the Hotel Emma in San Antonio, Texas. Previously, Jamie served in key operational and revenue management roles at some well known luxury independent hotels, including The Woodstock Inn, The Lodge at Woodloch, and the Inn at Little Washington.

153 | You Don't Need a Title to Be a Leader with Mark Sanborn

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals· 7 March 2018
Mark Sanborn, CSP, CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Mark is an international bestselling author and noted expert on leadership, team building, customer service and change.

152 | Total Revenue Management with Lily Mockerman

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·28 February 2018
Lily Mockerman is Founder, President and CEO of Total Customized Revenue Management. Lily is a dedicated and passionate leader in the Revenue Management Field with well-honed analytical skills, experienced foresight, technical savviness in many hotel systems, and the ability to clearly communicate vision and strategy for her clients and team. After earning a B.S. in Hotel Management from Johnson & Wales University, Lily’s career encompassed a variety of roles and responsibilities, including experience with Hilton, Starwood and the independent hotel space.
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151 | Online Influencer Booking, Campaign and Relationship Management with David Gabriele

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·21 February 2018
Technology entrepreneur David Gabriele is Founder and CEO of Swayy, the world’s leading Influencer booking and campaign management website in the hospitality industry. Swayy changes the way leisure businesses worldwide market themselves. Venues enjoy increased bookings, loyalty and brand awareness through targeted, scalable influencer marketing. Venues can find, evaluate, book, pay for and review the most influential people on social media to promote them.

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