• The Art of Pitching: Is it Overrated - or Essential?

    Pitching… that thing we force notoriously introverted geeks to do for funding. The main idea is that an entrepreneur — unless his name is Elon Musk or Tony Stark — has limited resources and needs the financial support of pockets that are substantially deeper than his own.

  • What to Expect: New Changes Coming to Lease Accounting Standards

    The upcoming revision to lease accounting standards was one of the topics discussed by the HFTP Hotel Advisory Council in their February 2018 meeting. The surprising conclusion from the council: The hotel industry in general is not prepared for the changes, and there is no viable off-the-shelf software that any of the members were aware of that would assist with the accounting for the new standard.

  • HFTP GDPR Guidelines: Hospitality Organization Flow Charts

    This document is a set of flow charts illustrating data flow scenarios, involved parties providing hospitality services, steps of the guest journey and more. Four scenarios are presented: independent hotel, independent hotel with third party agreement, branded hotel and branded hotel with independent control.

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

160 | Sales-Focused Live Chat and Messaging with Chris Douglas and Michael Foltz

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·25 April 2018
Hoperator is a sales and messaging platform designed to help travel and hospitality businesses increase revenue, provide customer service and build guest intelligence by connecting with their potential customers and guests in their preferred messaging channel.

158 | 3 Key Elements to Being an Effective Leader with Gary Douglas

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·11 April 2018
Gary Douglas is an investor, a business owner, and a multi-millionaire. He’s also a psychologist, and a sought-after international speaker who empowers people to know that they are the source for creating a life that goes beyond the limitations of popular beliefs and conditioning. Gary founded Access Consciousness® 25 years ago – a $10M+ global movement which is now practiced in over 173 countries, which advocates a more human focus to business life as the only way to sustainable financial success. He’s written several best-selling books on finance and business including, Rich Riches for You, Beyond the Utopian Ideal, and Money Isn’t the Problem, You Are.

157 | Experiential, Boutique Hotel, Restaurant and Nightlife Brands with Jared Galbut

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals· 4 April 2018
Jared Galbut serves as Managing Principal of Menin Hospitality, the Miami-based company known for its experiential, boutique hotel, restaurant and nightlife brands, including Mondrian South Beach, Bodega Taqueria y Tequila and The Gale Hotel. A Miami native, Galbut discovered his passion for the hospitality industry as a teen, working for his uncle at Crescent Heights one of the nation’s largest developers of highrises, multifamily housing and hotels. After gaining a deep understanding of the industry, Galbut acquired the Raffaello Chicago and relocated to Illinois to develop the hotel.

156 | Asset Protection for Real Estate Investors with Scott Smith

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·28 March 2018
Scott Smith, Esq. is an experienced podcast guest, and owner of Royal Legal Solutions, Austin, TX, one of the top asset protection companies for real estate investors in the country. In order to develop strategies to maximize tax savings and protect from devastating lawsuits, Scott invested several years deconstructing real estate investing.
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155 | Modern Messaging for Hotel Teams and Guests with Sudheer Thakur

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·21 March 2018
Sudheer Thakur is the founder and CEO of HelloShift, an integrated messaging platform for hotel teams, managers, guests, and website visitors. Prior to HelloShift, Sudheer worked for Oracle and was the founding member of a number of Silicon Valley startups. Hoteliers named HelloShift the #1 Staff Collaboration software in the 2018 HotelTechAwards.

154 | Inside the Award Winning Hotel Emma with Jamie Fox

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·14 March 2018
Jamie Fox is a Rooms executive with more than 20 years of hospitality experience, and 10 years leading hotel Rooms Division operations at 4-Diamond rated resorts. Jamie currently serves as Director of Rooms at the Hotel Emma in San Antonio, Texas. Previously, Jamie served in key operational and revenue management roles at some well known luxury independent hotels, including The Woodstock Inn, The Lodge at Woodloch, and the Inn at Little Washington.

153 | You Don't Need a Title to Be a Leader with Mark Sanborn

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals· 7 March 2018
Mark Sanborn, CSP, CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Mark is an international bestselling author and noted expert on leadership, team building, customer service and change.

152 | Total Revenue Management with Lily Mockerman

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·28 February 2018
Lily Mockerman is Founder, President and CEO of Total Customized Revenue Management. Lily is a dedicated and passionate leader in the Revenue Management Field with well-honed analytical skills, experienced foresight, technical savviness in many hotel systems, and the ability to clearly communicate vision and strategy for her clients and team. After earning a B.S. in Hotel Management from Johnson & Wales University, Lily’s career encompassed a variety of roles and responsibilities, including experience with Hilton, Starwood and the independent hotel space.
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151 | Online Influencer Booking, Campaign and Relationship Management with David Gabriele

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·21 February 2018
Technology entrepreneur David Gabriele is Founder and CEO of Swayy, the world’s leading Influencer booking and campaign management website in the hospitality industry. Swayy changes the way leisure businesses worldwide market themselves. Venues enjoy increased bookings, loyalty and brand awareness through targeted, scalable influencer marketing. Venues can find, evaluate, book, pay for and review the most influential people on social media to promote them.
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150 | Real-time Integrated Communications for Hotel Operations with Adria Levtchenko

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·14 February 2018
Hotel technology entrepreneur Adria Levtchenko is CEO and Co-Founder of PurpleCloud Technologies, whose flagship product, Cielo, is a software platform that provides real-time access to data and analytics for operational associates and managers in the hotel industry. Under Levtchenko’s tenacity, creativity and guidance, Cielo has become a mature task management and data platform with proven capabilities and cost savings for major hospitality entities.
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149 | Get More Bookings with Less Effort with Lynan Saperstein

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals· 7 February 2018
Luxury marketing strategist, Lynan Saperstein guides boutique hotels and resorts to get more bookings and generate more revenue with less effort in less than 3 months by catapulting client’s ideas into growth + profit through her digital marketing agency, Experience Experts. Our expertise is stunning high-converting websites, traffic-driving social media & domination in your regional and price-point marketplace.

148 | Growing Sales and Developing Sales Teams with Rachel Sheerin

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·31 January 2018
Rachel Sheerin is a public speaker and sales coach focused on helping hospitality professionals grow sales and enjoy their success. Training hotel, wedding, event and facilities teams all over the country, Rachel’s programs and workshops start by unlocking an understanding of ourselves so teams can be better for others. Before devoting herself to helping creatives sell more, Rachel served as Director of Sales for a multi-million dollar off-site caterer and has been featured in Inc Magazine.

146 | Right Riches for You with Laleh Hancock

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·17 January 2018
Laleh Hancock is a transformational facilitator and business coach with more than 25 years of experience building companies and individuals that win. Whether partnering with a Fortune 500 company or a stay home mum, Laleh is dedicated empowering people and organizations of all ages and stages to grow and expand. Laleh is a Certified Facilitator for Right Riches for You, a specialty program of Access Consciousness. She meets people where they are and provides practical tools to empower people to create more joy, ease, and infinite possibilities in their lives. Laleh served on the Governor’s Maryland Caregivers Support Coordinating Council for four years.
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145 | Proactive Strategies for Service and Sales with Hospitality Instructor Keely Law

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·10 January 2018
Keely Law is Sales Manager for the Marriott Shoals Hotel and Spa in Florence, Alabama, and she has been part of the hospitality network for over 15 years. She is passionate about women’s empowerment and karaoke, in that order. Her personality can best be described as 1 part sales professional, 1 part skills developer, 2 parts community volunteer and 3 parts world traveler. (And 0 parts math genius?) Equipped with a degree from the University of Life, Keely creates authentic conversations that shed light on vulnerability, transparency, and truth.
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144 | As You Think, So Shall You Be with Snay Patel

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals· 3 January 2018
Snay Patel is a 2nd generation hotelier born and raised in Los Angeles, California. His parents purchased a small 15 room Motel soon after immigrating to America, and he grew up living on property until the age of 26. Over the years, Snay learned the family business through hands on experience. Today, his company, Hospitality Solutions Group, Inc., operates economy and midscale hotels in California and Texas.

143 | Artificial Intelligence for Labor Management with Nigel Beck

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·27 December 2017
Nigel is CEO and Founder of When Labs: artificial intelligence for augmenting management, driving compliance, employee engagement, retention, and productivity. http://whenlabs.com Nigel’s passion for HR and management comes from over two decades of building and managing teams from two to thousands around the globe, and led to his acquisition of Kenexa, a human capital management company, the 6th largest acquisition IBM had ever made.
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142 | How to Increase Repeat Bookings and Drive Direct Revenue with Marc and Erica

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·20 December 2017
Marc Heyneker is the co-founder and CEO of Revinate, the leading hospitality SaaS company that helps hoteliers drive more direct revenue and deliver exceptional guest experiences. Since being founded in 2009, Revinate has grown its offerings to include targeted marketing and data management, guest surveys, and online reputation management.
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141 | Upping Your F&B Game with Keith Halfmann

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·13 December 2017
Keith is an award winning hospitality executive specializing in all phases of hotel and restaurant development from concept creation through opening. Having developed over 10 highly successful bar and restaurant concepts inside hotels, he understands how to retain guests and draw locals back into hotels for amazing experiences. With his broad depth of knowledge he helps owners and developers achieve sustainability in today’s’ competitive landscape.

140 | Crazy Hotel Stories by Industry Professionals

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals· 6 December 2017
Today’s show is going to be a little different. Several weeks ago, I reached out to my email list to ask industry folks to share a crazy hotel story. I’m sure most of us have dozens. Some hilarious, some heartwarming, and some may be downright disturbing. I got a lot of great responses, and this episode will include 6 of them.

139 | Engage Your Guests in Real Time Using Artificial Intelligence with Raj Singh

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·29 November 2017
Raj Singh is a Product Design expert from a family of hoteliers, and CEO at Go Moment, a company dedicated to making customer service instant. Go Moment's Ivy is the world's leading automated customer service platform for hotels. Raj brings cross-discipline design, technology, and marketing experience from hundreds of large scale technology projects for leading The post 139 | Engage Your Guests in Real Time Using Artificial Intelligence with Raj Singh appeared first on LodgingLeaders.

137 | Hotel Fire Safety and Prevention with Buddy Dewar

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·15 November 2017
Buddy is the former Director of Florida’s State Fire Marshal’s Office and is internationally known as a fire safety expert. He earned a BA in Economics from Florida Atlantic University, and a MBA from Nova Southeastern University. Buddy first entered the fire service in 1961 with the New River Fire Department in the Ft. Lauderdale, Florida area. He entered the U.S. Army in 1966, and served in Viet Nam where he was awarded the Bronze Star with “V” Device for Valor and First Oak Leaf Cluster.

136 | Escaping the Hilton Sonoma Fire with Jon Petz

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals· 8 November 2017
Jon is a motivational keynote speaker who works with organizations who want to create a culture of peak performance backed by purpose and passion. As an opening Keynote speaker, closing keynote speaker or combination of keynote and conference emcee, his quality, customization and energy is unsurpassed. Jon holds a Bachelors Degree in Communications Systems Management and Interpersonal Communications from Ohio University.

135 | Hospitality Recruiting Best Practices with John Carpenter

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals· 1 November 2017
John Carpenter has been in recruiting for 7 years, two years of recruiting semi-pro/college basketball players, and 5 years in the hospitality industry. He currently serves as Hotel Division Executive Recruiter and Vice President of Operations at Snelling Hospitality in Akron, Ohio.

134 | The Trap of Success with Gene Hammett

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·25 October 2017
Gene Hammett works with companies to discover new strategies for growth. From small businesses to large corporations, he presents his ideas on becoming THE choice, not a choice, and unleashing the entrepreneurial spirit by activating internal brand ambassadors for companies. Gene’s podcast, Leaders in the Trenches, has been recognized by Inc. and Entrepreneur for its insight on marketing and sales leadership. Gene is also the author of The Trap of Success: A Brutally Candid Guide to Overcoming Your Fears, Finding Significance, and Achieving Profound Success. A regular contributor to Entrepreneur, Gene has also been featured in Forbes, Success, Business Insider, and Inc.

133 | GDPR Compliance with HFTP COO Lucinda Hart

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·11 October 2017
Lucinda Hart, CAE, MBA, has over 22 years of association management and customer service experience in the areas of human resources, certification, membership, chapter relations, conferences/trade shows, nonprofit legal issues, and governance and administration. As HFTP Chief Operations Officer, Lucinda is responsible for the day-to-day operations of the association, managing 30 staff members, as well as representing HFTP at numerous industry global events. Lucinda received her Bachelor of Arts in Human Resource Management and her Master of Business Administration in Organizational Leadership and Management from Concordia University Texas. She is also a Certified Association Executive (CAE). Lucinda was awarded the Professional Excellence Award from the Texas Society of Association Executives (TSAE). She serves as a mentor for Leadership TSAE and Concordia University Texas.
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132 | Practical Hospitality Consulting for Today's Hotelier with Chip Elbers

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals· 4 October 2017
Chip is a hospitality veteran and he’s been serving the industry for more than 30 years. He’s done it all – from washing dishes, to the front desk, Assistant GM, General Manager, Sales Manager, COO, CDO, VP and more. For over 20 years, Chip served America’s Best Franchising as the brand grew from just a few properties to a portfolio of nearly 300. After ABF was acquired by Vantage Hospitality a couple years ago, Chip began his hospitality consultancy, and he has helped multiple development and management groups not only grow profits, but identify key areas for improvement.

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