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133 | GDPR Compliance with HFTP COO Lucinda Hart

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals - 11 October 2017
Lucinda Hart, CAE, MBA, has over 22 years of association management and customer service experience in the areas of human resources, certification, membership, chapter relations, conferences/trade shows, nonprofit legal issues, and governance and administration. As HFTP Chief Operations Officer, Lucinda is responsible for the day-to-day operations of the association, managing 30 staff members, as well as representing HFTP at numerous industry global events. Lucinda received her Bachelor of Arts in Human Resource Management and her Master of Business Administration in Organizational Leadership and Management from Concordia University Texas. She is also a Certified Association Executive (CAE). Lucinda was awarded the Professional Excellence Award from the Texas Society of Association Executives (TSAE). She serves as a mentor for Leadership TSAE and Concordia University Texas.
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132 | Practical Hospitality Consulting for Today's Hotelier with Chip Elbers

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals - 4 October 2017
Chip is a hospitality veteran and he’s been serving the industry for more than 30 years. He’s done it all – from washing dishes, to the front desk, Assistant GM, General Manager, Sales Manager, COO, CDO, VP and more. For over 20 years, Chip served America’s Best Franchising as the brand grew from just a few properties to a portfolio of nearly 300. After ABF was acquired by Vantage Hospitality a couple years ago, Chip began his hospitality consultancy, and he has helped multiple development and management groups not only grow profits, but identify key areas for improvement.
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131 | Let's Rock the Hotel with Holly Arora

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals - 27 September 2017
Born and raised in Rhode Island, Holly began her hospitality journey at the age of 13 as a housekeeper. Like many hoteliers, she slowly worked her way up through the ranks. By the age of 30, she was managing a hotel, and by 33, she became the General Manager at a Hampton Inn. Today, Holly is a full time mom and chief educator at Lets Rock the Hotel.

130 | Hotel Safety and Security with Bill Frye

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals - 20 September 2017
William D. Frye, Ph.D., CHE, CHO, CHIA is an Associate Professor and Program Coordinator at Niagara University’s College of Hospitality and Tourism Management and a doctoral graduate from the School of Hotel, Restaurant, and Recreation Management at The Pennsylvania State University. He teaches classes in hotel and resort management, hospitality and tourism law, and club management, and is the professor in charge of Niagara University’s club management and Disney internship programs. He holds a Master of Hospitality Management degree from the Conrad N. Hilton College of Hotel & Restaurant Management at the University of Houston.

129 | Improving Communication for Every Single Employee with Corey McCarthy

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals - 13 September 2017
Corey McCarthy is VP of Marketing for the digital workplace app Beekeeper, and she has nearly twenty years of experience in the hospitality industry. Serving as the Associate Publisher of Lodging Hospitality magazine, VP Sales at Hotel Interactive and founder of Testarossa Marketing, she has extensive insights into all facets of the hotel business.

127 | If You Don't Invest in Your Employees, Your Competition Will with Kayla Barrett Curry

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals - 30 August 2017
Kayla Barrett Curry is President of Organization Impact, LLC and is a member of the Society of Human Resources Management, American Society of Training and Development, Phi Kappa Phi Honor Society, and the National Association of Professional Women.

126 | Achieving Extreme Focus with Mental Performance Coach Dave Austin

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals - 23 August 2017
Dave Austin is Founder of Extreme Focus and Co-Author of the international best-selling book, “Be A Beast: Unleash Your Animal Instincts for Performance Driven Results.” Dave brings out the best in his clients, many of which are the elite and professional athletes you watch on TV everyday. He is a highly sought after “mental performance coach” who has worked, not only at the professional sports level, but also at every other level along the way.
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125 | 7 Steps to Transform Your Customer Experience Micro-Moments with Tony Bodoh

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals - 16 August 2017
Tony is a #1 best-selling author, international speaker and the founder or co-founder of five companies ranging from customer experience consulting to small business training to television production. Tony’s research in the area of human experience has helped companies improve their sales, marketing conversion and customer satisfaction. As a certified Mental Performance coach, he has trained Navy SEALs, Army Rangers, professional athletes and executives how to use their mind and emotions to achieve peak performance. Tony received the Award of Excellence from the Life Mastery Institute for his coaching.
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124 | A New Generation of Lifestyle Hostels with Rafael Museri

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals - 9 August 2017
Rafael has over fifteen years of experience in international real estate development. A founding member of the Dekel Group, the company has grown into one of Panama’s leading real estate developers. One of Dekel’s projects is Selina.com – a rapidly growing, new generation of lifestyle hostels that are redefining the hospitality world through experiences by converging co-work and co-play spaces for digital nomads.
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123 | Hospitality Internships from the Students' Perspective

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals - 2 August 2017
Last month, I featured Ron Whitfield and Dr. Kate Price-Howard, and we took a deep dive into How to Create an Awesome Internship Program. Click here to listen to that episode. This is part two in the hospitality internship series. Today’s guests are ResortQuest Interns Jordon Bonner, Nick Delaney, Allison Johnstone and Yaminah Cummings, and their Internship Advocates Ron Whitfield and Dr. Kate Price-Howard.
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122 | '5-Star Mentality' for a 3-Star Brand with Suresh Chawla

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals - 26 July 2017
Suresh Chawla was born in Burlington, Ontario, Canada, and moved with his parents (Dr. and Mrs. V.K. Chawla) and brother Dinesh to America in 1977. He has worked with Chawla Hotels since they opened their first property in Greenwood, MS in 1989. He currently serves as President and CFO of Chawla Hotels, which owns 17 limited service hotels, and is currently developing the first Scion Hotel in Cleveland, MS. Suresh earned a BBA in 1990 and an MBA in 1991 from Millsaps College in Jackson, MS.

121 | An American Idea with Trump Hotels CEO Eric Danziger

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals - 19 July 2017
Eric Danziger is the chief executive officer of Trump Hotels, the world-renowned luxury hotel brand and management company, and is responsible for the strategic direction, growth and performance of the business. With more than 45 years of experience in the hotel business, Eric, who started as a bellman at The Fairmont San Francisco at the age of 17, has served as the head of several of the industry’s leading hotel companies. He joined Trump Hotels following roles as President and CEO of Starwood Hotels, President and COO of Carlson Hotels Worldwide and President and CEO of Wyndham Hotel Group.
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120 | A Look Inside JD Power's 2017 North American Hotel Study with Rick Garlick

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals - 12 July 2017
Dr. Rick Garlick is the Global Travel and Hospitality Practice Lead at J.D. Power. He is responsible for providing industry thought leadership to the company’s clients in the hotel, destination, rental car, airline, and cruise line industries, as well as for creating new products and revenue opportunities to grow the practice.

118 | Generate More Revenue Through Tours and Activities with Greg Fisher

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals - 28 June 2017
Greg Fisher is CEO and co-founder of TripShock, an activities and tours OTA based out of Santa Rosa Beach, FL. Managing a high volume Destin hotel allowed Greg to focus on Customer Service, and to gain unique insight as to where the travel industry was heading. In 2009, Greg was approached by a respected charter fleet owner in Destin to assist in creating a reservation system. His hard work and dedication quickly got the attention of the local tour operators in Destin Harbor and beyond. The company now operates in 7 different destinations along the northern Gulf Coast with over 175 tour operators participating in the program.

117 | Practical Hospitality Sustainability with Aurora Dawn Reinke

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals - 21 June 2017
Dr. Aurora Dawn Reinke is a passionate and dynamic speaker and consultant who specializes in sustainability for the hospitality industry. Aurora launched Astrapto LLC to help owners and management teams with practical and strategic approaches to sustainability and corporate responsibility. Aurora’s favorite quote, from Fernando Trias de Bes, is “Better a mediocre idea with brilliant execution than a brilliant idea with mediocre execution.” She believes sustainability strategies are generally straightforward, but require dedication and diligence to come to fruition. Her services and tools turn sustainability from a lofty idea to a feasible reality.
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116 | Take Ownership of Your Business with Kelly Harvel

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals - 14 June 2017
Kelly Harvel, CHA is a life long hospitality professional with experience in all levels of the lodging industry, from local operation to national branding. He currently serves as President/COO of V&S Hospitality Management – a Full Service Hotel Management Company with a focus on operational customer excellence based in Palm Harbor, Florida.
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114 | What You Need to Know About Hotel Data Security with David Durko

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals - 31 May 2017
David Durko is Founder, CEO and Chief Compliance Officer of Security Validation, the Hospitality Industry’s leading Managed Security Provider. Prior to founding Security Validation, David was responsible for navigating Wyndham through their data security challenges culminating in Wyndham’s first successful PCI Compliance Filing in 2010. David continued to work with Wyndham achieving compliance again in 2011. During this period David was responsible for Security Compliance and Management of Wyndham’s portfolio of more than 6,000 franchised / owned and managed properties.
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113 | The Impact of Extraordinary Talent and a Compelling Culture with Dee Ann Turner

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals - 24 May 2017
Dee Ann is a business leader, best-selling author and speaker. She started her career at Chick-fil-A in 1985 as an administrator in the Human Resources department. Selected as Chick-fil-A’s first female officer in 2001, Dee Ann has led various areas of the business including Human Resources, Franchisee Selection, Culture, Learning and Development, Talent Management and Talent Acquisition. She currently serves as the Vice President of Enterprise Social Responsibility.
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112 | Connecting with Your Team, Empowering Women and Mountain Climbing with Lina Patel

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals - 17 May 2017
Lina Patel’s goal is to climb mountains and her passion is to serve. Born and raised in India, Lina immigrated to the United States in the early 80’s with her parents. She grew up working in the hotel, cleaning rooms, doing laundry, working front desk shifts, and even mowing the lawn. She remembers coming home after school and immediately racing to the hotel lobby to begin her shift.

111 | Profit from Guest Intelligence with RJ Friedlander

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals - 10 May 2017
RJ Friedlander is the Founder & CEO of ReviewPro, the world leader in Guest Intelligence for the hotel industry. He recently negotiated the sale of ReviewPro to Shiji Group, a publicly traded company that is 15% owned by Alibaba and one of the largest hospitality technology companies in the world. Prior to ReviewPro, Friedlander worked extensively in the Internet and technology sector in Europe, US and Asia and spent 10 years at Grupo Planeta where he was the CEO of the Group’s Digital Media Division.

110 | Communicate Your Mission and Vision from Day One with Paul Ingebretsen

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals - 3 May 2017
Paul H. Ingebretsen is a paragon of the hospitality industry. Through a career spanning four decades mostly in Latin America, he rose through the corporate ranks from Dishwasher to President. Iconic five-star hotels and resorts on four continents have benefited from his results-oriented leadership, and his excellency has allowed Paul the opportunity to host and serve over 100 heads of state, Fortune 500 CEO´s and celebrities throughout his distinguished tenure.
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109 | Passion, Courage and Patience with Dina Patel

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals - 26 April 2017
Dina Patel, CHO was born in Bardoli, India, and immigrated to USA with her family in 1988, when she was 10 years old. Two years later, Dina’s parents bought their first independent motel in San Antonio, Texas. From day one, Dina helped out in every part of the motel.
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108 | Education is the Most Powerful Weapon with Miraj Patel

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals - 19 April 2017
Miraj S. Patel, CHIA, CHO is a highly motivated young professional who is currently pursuing a B.S. in Hotel & Lodging Management at Johnson & Wales University. He is the President & CEO of Houston, TX based, Mirage Hospitality, and he has spoken at various business, educational, social and legislative conferences.
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107 | 15 Successful Habits of an Awesome General Manager with Rupesh Patel

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals - 12 April 2017
Rupesh is the CEO of 3Hospitality and SmartGuests.com, and he operates award winning hotels in the Daytona Beach area. Known for his out of the box, innovative thinking, Rupesh has incorporated his marketing and design background into hospitality industry to deliver simple ideas that bring smiles to guest’s faces and drive revenues for his hotels.
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106 | Biran Patel for AAHOA Secretary

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals - 5 April 2017
Biran has been an AAHOA member since 2001, Lifetime Member since 2008, and proactive leader since 2010. He now serves as North Texas Regional Director and previously was an Ambassador.

103 | Travel, Tourism and Tech with Martin Owen

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals - 15 March 2017
Martin Owen joined the industry as a travel agent specializing in corporate travel, before working in reservations and sales for an international airline. He moved back into agency management eventually managing a chain of travel agencies in London. In 1983, he joined Travelbag, a small company of 12 people selling discounted air tickets to Australia. He was part of the ownership team that grew the company to 400 people as a major long-haul tour operator. Travelbag also ran its own charter flight operation with daily flights to Australia from the UK, and owned a tourist ranch and hotel in Central Australia.

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