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  • Value Added Tax in the GCC

    Details on the new VAT established in the region covered by the GCC, including implementation best practices and documentation requirements. By Tanya Venegas, MBA, MHM, CHIA

  • Members Only: A Room for Robots in Hospitality

    Realistic uses for artificial intelligence are increasing, making way for machine-based assistance in accounting, marketing, customer service and more. This feature details current scenarios where robotics is used in the business environment, such as for accounting tasks.

  • Letter from the HFTP Global President: A New Year Equals New Possibilities

    Written By: Timothy G. Nauss, CHAE - We are officially in the year 2018. Now is the ideal time to reflect on the successes of the old year, and prepare to make this new year the best one ever. Just as we set goals for ourselves to make us healthier, happier and more successful, HFTP as an organization sets goals each year to better meet the needs of our members and the hospitality industry.

  • GDPR in Hospitality: Vendor Compliance Query Template Available to Industry

    As a professional association, Hospitality Financial and Technology Professionals (HFTP®) created a group of hospitality industry experts to develop hospitality-specific guidelines to assist with preparation for General Data Protection Regulation (GDPR) compliance.

146 | Right Riches for You with Laleh Hancock

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·17 January 2018
Laleh Hancock is a transformational facilitator and business coach with more than 25 years of experience building companies and individuals that win. Whether partnering with a Fortune 500 company or a stay home mum, Laleh is dedicated empowering people and organizations of all ages and stages to grow and expand. Laleh is a Certified Facilitator for Right Riches for You, a specialty program of Access Consciousness. She meets people where they are and provides practical tools to empower people to create more joy, ease, and infinite possibilities in their lives. Laleh served on the Governor’s Maryland Caregivers Support Coordinating Council for four years.
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145 | Proactive Strategies for Service and Sales with Hospitality Instructor Keely Law

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·10 January 2018
Keely Law is Sales Manager for the Marriott Shoals Hotel and Spa in Florence, Alabama, and she has been part of the hospitality network for over 15 years. She is passionate about women’s empowerment and karaoke, in that order. Her personality can best be described as 1 part sales professional, 1 part skills developer, 2 parts community volunteer and 3 parts world traveler. (And 0 parts math genius?) Equipped with a degree from the University of Life, Keely creates authentic conversations that shed light on vulnerability, transparency, and truth.
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144 | As You Think, So Shall You Be with Snay Patel

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals· 3 January 2018
Snay Patel is a 2nd generation hotelier born and raised in Los Angeles, California. His parents purchased a small 15 room Motel soon after immigrating to America, and he grew up living on property until the age of 26. Over the years, Snay learned the family business through hands on experience. Today, his company, Hospitality Solutions Group, Inc., operates economy and midscale hotels in California and Texas.

143 | Artificial Intelligence for Labor Management with Nigel Beck

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·27 December 2017
Nigel is CEO and Founder of When Labs: artificial intelligence for augmenting management, driving compliance, employee engagement, retention, and productivity. http://whenlabs.com Nigel’s passion for HR and management comes from over two decades of building and managing teams from two to thousands around the globe, and led to his acquisition of Kenexa, a human capital management company, the 6th largest acquisition IBM had ever made.
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142 | How to Increase Repeat Bookings and Drive Direct Revenue with Marc and Erica

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·20 December 2017
Marc Heyneker is the co-founder and CEO of Revinate, the leading hospitality SaaS company that helps hoteliers drive more direct revenue and deliver exceptional guest experiences. Since being founded in 2009, Revinate has grown its offerings to include targeted marketing and data management, guest surveys, and online reputation management.
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141 | Upping Your F&B Game with Keith Halfmann

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·13 December 2017
Keith is an award winning hospitality executive specializing in all phases of hotel and restaurant development from concept creation through opening. Having developed over 10 highly successful bar and restaurant concepts inside hotels, he understands how to retain guests and draw locals back into hotels for amazing experiences. With his broad depth of knowledge he helps owners and developers achieve sustainability in today’s’ competitive landscape.

140 | Crazy Hotel Stories by Industry Professionals

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals· 6 December 2017
Today’s show is going to be a little different. Several weeks ago, I reached out to my email list to ask industry folks to share a crazy hotel story. I’m sure most of us have dozens. Some hilarious, some heartwarming, and some may be downright disturbing. I got a lot of great responses, and this episode will include 6 of them.

139 | Engage Your Guests in Real Time Using Artificial Intelligence with Raj Singh

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·29 November 2017
Raj Singh is a Product Design expert from a family of hoteliers, and CEO at Go Moment, a company dedicated to making customer service instant. Go Moment's Ivy is the world's leading automated customer service platform for hotels. Raj brings cross-discipline design, technology, and marketing experience from hundreds of large scale technology projects for leading The post 139 | Engage Your Guests in Real Time Using Artificial Intelligence with Raj Singh appeared first on LodgingLeaders.

137 | Hotel Fire Safety and Prevention with Buddy Dewar

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·15 November 2017
Buddy is the former Director of Florida’s State Fire Marshal’s Office and is internationally known as a fire safety expert. He earned a BA in Economics from Florida Atlantic University, and a MBA from Nova Southeastern University. Buddy first entered the fire service in 1961 with the New River Fire Department in the Ft. Lauderdale, Florida area. He entered the U.S. Army in 1966, and served in Viet Nam where he was awarded the Bronze Star with “V” Device for Valor and First Oak Leaf Cluster.

136 | Escaping the Hilton Sonoma Fire with Jon Petz

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals· 8 November 2017
Jon is a motivational keynote speaker who works with organizations who want to create a culture of peak performance backed by purpose and passion. As an opening Keynote speaker, closing keynote speaker or combination of keynote and conference emcee, his quality, customization and energy is unsurpassed. Jon holds a Bachelors Degree in Communications Systems Management and Interpersonal Communications from Ohio University.

135 | Hospitality Recruiting Best Practices with John Carpenter

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals· 1 November 2017
John Carpenter has been in recruiting for 7 years, two years of recruiting semi-pro/college basketball players, and 5 years in the hospitality industry. He currently serves as Hotel Division Executive Recruiter and Vice President of Operations at Snelling Hospitality in Akron, Ohio.

134 | The Trap of Success with Gene Hammett

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·25 October 2017
Gene Hammett works with companies to discover new strategies for growth. From small businesses to large corporations, he presents his ideas on becoming THE choice, not a choice, and unleashing the entrepreneurial spirit by activating internal brand ambassadors for companies. Gene’s podcast, Leaders in the Trenches, has been recognized by Inc. and Entrepreneur for its insight on marketing and sales leadership. Gene is also the author of The Trap of Success: A Brutally Candid Guide to Overcoming Your Fears, Finding Significance, and Achieving Profound Success. A regular contributor to Entrepreneur, Gene has also been featured in Forbes, Success, Business Insider, and Inc.

133 | GDPR Compliance with HFTP COO Lucinda Hart

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·11 October 2017
Lucinda Hart, CAE, MBA, has over 22 years of association management and customer service experience in the areas of human resources, certification, membership, chapter relations, conferences/trade shows, nonprofit legal issues, and governance and administration. As HFTP Chief Operations Officer, Lucinda is responsible for the day-to-day operations of the association, managing 30 staff members, as well as representing HFTP at numerous industry global events. Lucinda received her Bachelor of Arts in Human Resource Management and her Master of Business Administration in Organizational Leadership and Management from Concordia University Texas. She is also a Certified Association Executive (CAE). Lucinda was awarded the Professional Excellence Award from the Texas Society of Association Executives (TSAE). She serves as a mentor for Leadership TSAE and Concordia University Texas.
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132 | Practical Hospitality Consulting for Today's Hotelier with Chip Elbers

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals· 4 October 2017
Chip is a hospitality veteran and he’s been serving the industry for more than 30 years. He’s done it all – from washing dishes, to the front desk, Assistant GM, General Manager, Sales Manager, COO, CDO, VP and more. For over 20 years, Chip served America’s Best Franchising as the brand grew from just a few properties to a portfolio of nearly 300. After ABF was acquired by Vantage Hospitality a couple years ago, Chip began his hospitality consultancy, and he has helped multiple development and management groups not only grow profits, but identify key areas for improvement.
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131 | Let's Rock the Hotel with Holly Arora

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·27 September 2017
Born and raised in Rhode Island, Holly began her hospitality journey at the age of 13 as a housekeeper. Like many hoteliers, she slowly worked her way up through the ranks. By the age of 30, she was managing a hotel, and by 33, she became the General Manager at a Hampton Inn. Today, Holly is a full time mom and chief educator at Lets Rock the Hotel.

130 | Hotel Safety and Security with Bill Frye

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·20 September 2017
William D. Frye, Ph.D., CHE, CHO, CHIA is an Associate Professor and Program Coordinator at Niagara University’s College of Hospitality and Tourism Management and a doctoral graduate from the School of Hotel, Restaurant, and Recreation Management at The Pennsylvania State University. He teaches classes in hotel and resort management, hospitality and tourism law, and club management, and is the professor in charge of Niagara University’s club management and Disney internship programs. He holds a Master of Hospitality Management degree from the Conrad N. Hilton College of Hotel & Restaurant Management at the University of Houston.

129 | Improving Communication for Every Single Employee with Corey McCarthy

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·13 September 2017
Corey McCarthy is VP of Marketing for the digital workplace app Beekeeper, and she has nearly twenty years of experience in the hospitality industry. Serving as the Associate Publisher of Lodging Hospitality magazine, VP Sales at Hotel Interactive and founder of Testarossa Marketing, she has extensive insights into all facets of the hotel business.

127 | If You Don't Invest in Your Employees, Your Competition Will with Kayla Barrett Curry

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·30 August 2017
Kayla Barrett Curry is President of Organization Impact, LLC and is a member of the Society of Human Resources Management, American Society of Training and Development, Phi Kappa Phi Honor Society, and the National Association of Professional Women.

126 | Achieving Extreme Focus with Mental Performance Coach Dave Austin

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·23 August 2017
Dave Austin is Founder of Extreme Focus and Co-Author of the international best-selling book, “Be A Beast: Unleash Your Animal Instincts for Performance Driven Results.” Dave brings out the best in his clients, many of which are the elite and professional athletes you watch on TV everyday. He is a highly sought after “mental performance coach” who has worked, not only at the professional sports level, but also at every other level along the way.
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125 | 7 Steps to Transform Your Customer Experience Micro-Moments with Tony Bodoh

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·16 August 2017
Tony is a #1 best-selling author, international speaker and the founder or co-founder of five companies ranging from customer experience consulting to small business training to television production. Tony’s research in the area of human experience has helped companies improve their sales, marketing conversion and customer satisfaction. As a certified Mental Performance coach, he has trained Navy SEALs, Army Rangers, professional athletes and executives how to use their mind and emotions to achieve peak performance. Tony received the Award of Excellence from the Life Mastery Institute for his coaching.
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124 | A New Generation of Lifestyle Hostels with Rafael Museri

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals· 9 August 2017
Rafael has over fifteen years of experience in international real estate development. A founding member of the Dekel Group, the company has grown into one of Panama’s leading real estate developers. One of Dekel’s projects is Selina.com – a rapidly growing, new generation of lifestyle hostels that are redefining the hospitality world through experiences by converging co-work and co-play spaces for digital nomads.
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123 | Hospitality Internships from the Students' Perspective

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals· 2 August 2017
Last month, I featured Ron Whitfield and Dr. Kate Price-Howard, and we took a deep dive into How to Create an Awesome Internship Program. Click here to listen to that episode. This is part two in the hospitality internship series. Today’s guests are ResortQuest Interns Jordon Bonner, Nick Delaney, Allison Johnstone and Yaminah Cummings, and their Internship Advocates Ron Whitfield and Dr. Kate Price-Howard.
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122 | '5-Star Mentality' for a 3-Star Brand with Suresh Chawla

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·26 July 2017
Suresh Chawla was born in Burlington, Ontario, Canada, and moved with his parents (Dr. and Mrs. V.K. Chawla) and brother Dinesh to America in 1977. He has worked with Chawla Hotels since they opened their first property in Greenwood, MS in 1989. He currently serves as President and CFO of Chawla Hotels, which owns 17 limited service hotels, and is currently developing the first Scion Hotel in Cleveland, MS. Suresh earned a BBA in 1990 and an MBA in 1991 from Millsaps College in Jackson, MS.

121 | An American Idea with Trump Hotels CEO Eric Danziger

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·19 July 2017
Eric Danziger is the chief executive officer of Trump Hotels, the world-renowned luxury hotel brand and management company, and is responsible for the strategic direction, growth and performance of the business. With more than 45 years of experience in the hotel business, Eric, who started as a bellman at The Fairmont San Francisco at the age of 17, has served as the head of several of the industry’s leading hotel companies. He joined Trump Hotels following roles as President and CEO of Starwood Hotels, President and COO of Carlson Hotels Worldwide and President and CEO of Wyndham Hotel Group.
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120 | A Look Inside JD Power's 2017 North American Hotel Study with Rick Garlick

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·12 July 2017
Dr. Rick Garlick is the Global Travel and Hospitality Practice Lead at J.D. Power. He is responsible for providing industry thought leadership to the company’s clients in the hotel, destination, rental car, airline, and cruise line industries, as well as for creating new products and revenue opportunities to grow the practice.

118 | Generate More Revenue Through Tours and Activities with Greg Fisher

The Lodging Leaders Podcast: Powerful Business Strategies for Hotel Professionals·28 June 2017
Greg Fisher is CEO and co-founder of TripShock, an activities and tours OTA based out of Santa Rosa Beach, FL. Managing a high volume Destin hotel allowed Greg to focus on Customer Service, and to gain unique insight as to where the travel industry was heading. In 2009, Greg was approached by a respected charter fleet owner in Destin to assist in creating a reservation system. His hard work and dedication quickly got the attention of the local tour operators in Destin Harbor and beyond. The company now operates in 7 different destinations along the northern Gulf Coast with over 175 tour operators participating in the program.

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