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  • HFTP Research Report: Pre-opening Expenditures in Hospitality

    A study of the pre-opening budget; the timeline for these expenditures; timeline for onboarding of staff; and the selection, installation and training of the technology component. By Agnes DeFranco, Ed.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Internal Controls and the Important Roles They Play in Eradicating Fraud

    Although I have been preoccupied with getting in the education sessions purely related to hospitality finance, technologies and hotel pre-opening, I made sure to participate in Fun with Fraud and Enchanting Employee Embezzlement in Clubs and Hotels presented by Jerry Trieber, CPA, CHAE, CFE, CFF, CGMA, HFTP Global past president and director of audit services/support at HEI Hotels and Resorts.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

Sustainable Hospitality: Eco-Friendly Industry Trends and Tips for Hotels

Meetings Today Blog·18 April 2019
Sustainable tourism is not just a rising travel trend. It’s also quickly becoming a priority — if not a moral imperative — for hospitality leaders and hotel businesses around the world. And not a moment too soon.

How to Improve Booking Experience for Your Guests

Meetings Today Blog·17 April 2019
Hospitality is the fast-driving industry. Adopting customer-centric strategies will focus on guest satisfaction. When you are into hospitality, your main aim will be making your customer happy. So, there are a lot of ways to improve your guest experience and take your hotel into the next level. One of the easiest ways is to give a good booking experience for your guests. A booking engine plays a major role in increasing your conversion rate. We will tell you how to improve the booking experience for your guests.

NZ Hotel Industry Conference tackling rapid change

Meetings Today Blog·17 April 2019
The 2019 New Zealand Hotel Industry Conference is shaping up to be an unmissable event for all those interested in keeping up-to-date on hotel issues and operations.

Puerto Rico revealed as location for World Travel & Tourism Council 2020 Global Summit

Meetings Today Blog·13 April 2019
The World Travel and Tourism Council (WTTC) is delighted to announce the Caribbean island of Puerto Rico as the destination for its 2020 Global Summit from 21 – 23 April 2020. WTTC represents the global private sector of Travel & Tourism.

A Practical Introduction to Foreign Hotelier Investment, Management and Operation in Jamaica's Tourism Market

Meetings Today Blog·12 April 2019
With recent first quarter 2019 reports showing that Jamaica is the first Caribbean island to welcome 1 million visitors and reach approximately $800 million in foreign exchange earnings within the first 9 weeks of 2019, hospitality industry interests like real estate developers and investors can be assured that Jamaica is maintaining its status as one of the best islands for developing resorts.

OTA & Travel Distribution Update: Expedia unable to stop withholding ofcritical airline data; Accor partners with Middle Eastern distributor

Meetings Today Blog·12 April 2019
In the continuing saga of United Airline versus Expedia, a federal judge in NYC ruled last week that Expedia was not entitled to a court order prohibiting the airline for cutting off access to critical fare and schedule data following the September 30 contract termination. According to the court, while Expedia was able to demonstrate a “likelihood of success” on the merits of its breach of contract claim, it was not able to satisfy the requirements needed for an immediate injunction.

The biggest email marketing mistakes a hotel business can make

Meetings Today Blog·11 April 2019
There’s no denying that even though email marketing is one of the oldest and most traditional forms of connecting with customers, there are still plenty of opportunities to discover here, and it’s just as effective, if not more so than any other type of marketing.

Growing RevPAG through effective merchandizing

Meetings Today Blog·10 April 2019
As an exercise, think about to how well your hotel performed during last quarter’s romantic Valentine’s Day period, then think about what’s on the books for the upcoming Easter/spring stretch. The question I want you to now be conscious of throughout is: how to capture the most revenue from each and every guest before he or she arrives on property?

Hotel profits from AI to Z: How Artificial Intelligence will improve your ratios

Meetings Today Blog· 9 April 2019
Artificial Intelligence is taking the world over, yet there is no need to be scared, as we’re far from the Terminator. AI can already be found in cars, computers, websites, and even watches.

AAoA launches National Employment Advisory Board

Meetings Today Blog· 8 April 2019
The Board will work to help address the skills shortage by advocating for apprenticeships and finding suitable candidates across different age demographics.

Energy-efficient models can be a cost saver for hotels

Meetings Today Blog· 7 April 2019
Energy savings is an important part of a hotel’s operational plan. And while that usually includes technology platforms that identify peak and non-peak times, and regulate lighting and temperature controls, or initiatives like solar panels, even the small things can add up to large savings over time. For many hotels, the guestrooms feature all sorts of appliances—fridges, alarm clocks, cooktops, microwaves, etc.—some of which are on all of the time. So how should a hotel plan for an energy-efficient operation?

Max Levchin's Affirm Raises $300 Million for Payments Tech

Meetings Today Blog· 3 April 2019
With this investment, PayPal co-founder Max Levchin has raised $800 million to grow Affirm, which lets consumers pre-qualify for loans to buy flights, hotels, rental cars, seat upgrades, and non-travel products. Who said payments aren't sexy?

How 5G Will Help Make Hotels Feel Like Home

Meetings Today Blog· 2 April 2019
There’s no doubt that 5G is a revolutionary technology, with its super-fast speeds, massive bandwidth and latency many times faster than the blink of an eye. But how does the hospitality industry leverage this revolutionary technology? Hotels face a unique challenge.

Understanding the importance and use of the reserve for capital replacement

Meetings Today Blog· 1 April 2019
The concept for the use of the reserve account is important to understand. It is also essential that hotel operators ensure the reserve is properly funded per the terms of the Hotel Management Agreement “HMA.”The use of the reserve is an important tool to utilize to protect the operator’s rights and long-term viability. Many people mistakenly think the reserve account is the owner’s responsibility and therefore it’s up to the owner to determine and ultimately control the funding.

Europe Can Do More to Reduce Single-Use Plastics

Meetings Today Blog·29 March 2019
Yes, more can be done to reduce single-use plastics, but consumer behaviors die hard. Travelers in particular lean heavily on plastics in hotels, on airplanes, and on cruise ships, and it will take more dialog to convince them they can do without.

Singapore Airlines and COMO Shambhala partner to enhance experiences

Meetings Today Blog·29 March 2019
Singapore Airlines and Singapore-based wellness brand COMO Shambhala, which forms part of the COMO Group, signed a Memorandum of Understanding on a wide-ranging partnership aimed at enhancing the customer experience for travellers.

Singapore REIT acquires Sydney Airport hotel

Meetings Today Blog·28 March 2019
Asian real estate company CapitaLand’s wholly owned lodging business unit, The Ascott Limited, has launched Citadines Connect, a line of business hotels with selected services, to widen its short-stay offerings as it continues to grow its portfolio. The new flag will operate as a sub-brand of Ascott’s Citadines serviced-residence brand.

MaintainX Raises $3.8M to Digitize Workflows for Deskless Employees

Meetings Today Blog·27 March 2019
MaintainX, a workflow management platform for deskless employees, received $3.8 million in seed funding to grow its teams in San Francisco and Montreal, further develop its platform, and amplify its rising daily usage and retention, which includes more than 1,600 businesses that joined the platform and are ready to start using MaintainX daily.

Hotel Pricing Strategies: Using Room Types as a Strategic Yield Tool

Meetings Today Blog·26 March 2019
The rooms of your hotel are one of the most powerful tools you have at your disposal as a revenue manager. It allows you to segment and position the hotel product, differentiating yourself from the competition. If segmented correctly it also allows you to build a revenue management strategy based on a comprehensive demand based yield or rate grid.

Why So Many New Hotel Brands?

Meetings Today Blog·19 March 2019
Alongside hotel companies' reporting on fourth-quarter and full-year 2018 performances came a wave of announcements about new brands, expanded footprints and new markets.

OTA & Travel Distribution Update: BookingSuite pivots; TripAdvisor expandssponsored placements; rate detection services benefitting from wholesalerabuses

Meetings Today Blog·15 March 2019
This week’s Update includes a heavy dose of TripAdvisor updates. Once the dust settles a bit on this past week’s big news – the announced acquisition of Hotel Tonight by Airbnb – we’ll update everyone on the acquisition and its anticipated effects. Is it a game changer? I don’t think so. Does the acquisition expedite the inevitable standardization of products and services across all the major online travel distribution platforms, definitely. In the meantime, enjoy this week’s Update everyone.

Live! Casino & Hotel Launches Innovative Location Platform to Improve Guest and Staff Experience

Meetings Today Blog·15 March 2019
Live! Casino and Hotel, one of the largest commercial casinos in the country, located in the Washington DC/Baltimore corridor, and DC-based Radius Networks have announced a partnership to launch innovative casino and hospitality technology to help improve the guest and staff experience.

TopHotel Tourism & Leisure Investment Conference 2019

Meetings Today Blog·13 March 2019
TopHotel Tourism & Leisure Investment Conference is a unique annual event that brings together hotel owners and managers, tourism professionals, developers and operators to discuss the future of the tourism industry.

Activist Marriott Loyalty Members Launch Campaign to Air Complaints

Meetings Today Blog·12 March 2019
The Bonvoyed campaign is certainly the most ostentatious attempt at drawing attention to Marriott's latent IT issues. If it's not careful, however, bonvoyed.com may face the same fate as United's activist website, untied.com.

Hotelogix & POSist Announce Integration To Serve Enterprise-Grade Hotels Globally

Meetings Today Blog· 6 March 2019
Hotelogix, a leader in cloud-based Property Management Systems has announced the integration of its PMS with POSist, a point of sale solution provider. This partnership aims to help hoteliers with in-house restaurant management through automation, and by offering them granular insights about their FnB business through real-time reporting and detailed analytics.

Playa Hotels & Resorts' Direct Bookings Get Major Boost from Hilton's Loyalty Program, Revamped Website

Meetings Today Blog· 6 March 2019
During Playa Hotels & Resorts fourth quarter 2018 earnings conference call on March 1, Chairman and CEO Bruce Wardinski discussed how the company was maximizing revenue and lowering customer acquisition costs.

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