• HFTP GDPR Guidelines: Hospitality Organization Flow Charts

    This document is a set of flow charts illustrating data flow scenarios, involved parties providing hospitality services, steps of the guest journey and more. Four scenarios are presented: independent hotel, independent hotel with third party agreement, branded hotel and branded hotel with independent control.

  • Job Description: Hospitality Data Protection Officer

    This document highlights the role and qualities of a hospitality data protection officer. It can be used as a guideline for an internal recruitment, the expansion of an existing position or the recruitment of a third party to assist in the compliance for the GDPR.

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.

  • Members Only: A Room for Robots in Hospitality

    Realistic uses for artificial intelligence are increasing, making way for machine-based assistance in accounting, marketing, customer service and more. This feature details current scenarios where robotics is used in the business environment, such as for accounting tasks.


Up close and personal: Meet our 2018 FABI Award recipients

National Restaurant Association (NRA)·16 March 2018
This year’s Food and Beverage Awards (FABI) recipients are breaking new ground with a series of products that are environmentally sustainable, nutritious or allergen-friendly.

Sweeney: Increase diversity to recruit, retain great staff

National Restaurant Association (NRA)· 6 March 2018
The NRA's CEO says restaurants are the nation's second-largest private-sector employer, with one of the most diverse workforces in the country. That will help drive change.

WFF, industry aim to lead way on gender equity

National Restaurant Association (NRA)· 5 March 2018
Business leaders joined the Women’s Foodservice Forum Sunday to support the kickoff of its effort encouraging the food industry to “Lead the Way” to gender equity. The leaders of the food industry’s three main business associations — the National Restaurant Association, the International Foodservice Manufacturers Association, and the International Foodservice Distributors Association — were on hand as Hattie Hill, the WFF’s president and CEO, introduced the initiative at her organization’s annual conference in Dallas.

Women who 'stir the pot' in Portland, Ore.

National Restaurant Association (NRA)· 2 March 2018
In the food industry, many women have impacted and changed the culinary landscape. Those changes continue today. Later this month, at an event called “Women Who Stir the Pot,” the National Restaurant Association will bring together several successful female restaurateurs in Portland, Ore. A few of them recently offered their advice on how to make a difference in business:

Sustainability is center of plate at new meeting

National Restaurant Association (NRA)·23 February 2018
Environmental sustainability is becoming more important to consumers and industry employees. Because of that increased popularity, more operators are looking to learn more about it and implement best practices at their restaurants.

Bank on success at our new revenue growth conference

National Restaurant Association (NRA)·23 February 2018
Are you looking for new and inspiring ways to increase top-line growth? Our new Restaurant Revenue Growth Conference will help operators and senior-level industry professionals learn about strategies, tools and resources that increase sales and profits. Senior-level executives from large chains, franchises and large-volume independent operations will tackle challenges common to their businesses and learn how to grow profitability.

1st and goal: ProStart kids score big at Taste of NFL

National Restaurant Association (NRA)· 5 February 2018
The Philadelphia Eagles won Super Bowl LII, but 83 of our ProStart students from Minnesota did a victory dance the night before, when they scored the chance to assist a coterie of renowned chefs at the Taste of the NFL, the National Football League’s star-studded event to end hunger in America. The students helped famed chefs, including Kevin and Kent Rathbun, Carrie Nahabedian, Robert Del Grande, Allen Susser and Susan Spicer, set up and prep food for the Feb. 3 event that was held Super Bowl eve at the Saint Paul RiverCentre. The sold-out soiree featured more than 35 food stations, each hosted by a chef from an NFL city and a current or former "star" professional football player. At the festivities, the students, guided by their instructors, served tasting plates to guests and assisted in cleanup after the party ended.

What does the future of food safety look like?

National Restaurant Association (NRA)·29 January 2018
The use of new technology will help foodservice businesses respond more quickly and efficiently to a foodborne illnesses outbreak, according to food safety expert Beth Johnson. Johnson, CEO of Washington, D.C.-based Food Directions, recently addressed our Quality Assurance Executive Study Group (QA ESG) on the future of food safety. She observed that in the near future, “we’re likely going to see a change in the amount of data available,” and it “will allow us to understand better how foodborne illness happens, what makes a pathogen occur in the first place and how it goes through the supply chain.”

Rev your tech engines. Get ready for Startup Alley

National Restaurant Association (NRA)·26 January 2018
At the World Economic Forum in Davos, Switzerland, U.S. President Donald Trump emphasized America’s role on the global stage. “America first does not mean America alone,” he said. “When the United States grows, so does the world.” The statement had meaning for tourism-related businesses in the U.S. While worldwide travel numbers are booming, inbound numbers to the U.S. are on a decline—a worrisome statistic for hoteliers. While an estimated 1.2 billion global trips were taken last year, up about 7 percent over 2016, of the top 15 countries in the world, only two have seen travel dips: Turkey and the U.S. The Trump administration's travel ban, notably, is blamed by some as having a deleterious impact on inbound travel to the U.S.

Educational Foundation accepting scholarship applications

National Restaurant Association (NRA)·17 January 2018
Students seeking financial aid to continue their industry-related studies can now apply for the National Restaurant Association Educational Foundation’s undergraduate scholarship program.

IRS offers new guidelines on tax withholdings

National Restaurant Association (NRA)·16 January 2018
Following on the heels of last month’s $1.5 trillion tax reform overhaul, the Treasury Department and Internal Revenue Service released new guidance to help employers manage and update their employee payroll systems as the Tax Cuts and Jobs Act begins to take effect.

Trends come and go, but perennial favorites are forever

National Restaurant Association (NRA)·16 January 2018
As part of our 2018 What’s Hot Culinary Forecast, we asked 700 professional chefs to share diners’ Top 10 perennially favorite foods. If you guessed shellfish, barbecue or gelato, you’re right on trend. Here’s what they said:

Join Startup Alley and create some tech buzz in 2018

National Restaurant Association (NRA)·11 January 2018
As technology continues to change the way restaurants operate, we’re inviting new foodservice tech companies to showcase their products and services at Startup Alley during NRA Show 2018, May 19-22, in Chicago.

Protect yourself from illness outbreaks. ServSafe tells how

National Restaurant Association (NRA)·11 January 2018
Restaurateurs must stay vigilant and practice proper food-safety techniques to help prevent the spread of foodborne illness at their businesses. What you should know: According to the Centers for Disease Control, 48 million people become ill due to foodborne illnesses each year, with nearly 3,000 being fatal...

These 9 food trends will heat up sales in 2018

National Restaurant Association (NRA)· 2 January 2018
Doughnuts with nontraditional fillings, globally inspired kids’ meals and Peruvian cuisine are just some of the hot trends catching fire in 2018. We asked 700 professional chefs to tell us which foods would heat up sales. Here are nine to savor:

What's hot for kids? Here's our Top 5 items

National Restaurant Association (NRA)·20 December 2017
Wondering what the most popular kids’ meals are going to be in the next year? We asked 700 professional chefs from the American Culinary Federation that question. Their answers are part of our What’s Hot 2018 Culinary Forecast. Here's what they said will be the five hottest trends on kids’ menus:

We'll drink to that: Top 5 alcohol trends for 2018

National Restaurant Association (NRA)·11 December 2017
Thirsty to know which alcoholic beverages are going to drive sales at restaurants over the next year? Our new What’s Hot Culinary Forecast looked at the responses of 700 chefs – all members of the American Culinary Federation – for the answers. They said cocktails made with food, local spirits, wine and beer, and onsite barrel-aged drinks are going to be tops in 2018.

What's Hot? Familiarity, simplicity breed comfort

National Restaurant Association (NRA)· 4 December 2017
Consumer trends can be fickle, but when it comes to food, maybe we are more creatures of habit than we realize. Our list of HOT trends for 2018 shows that when it comes to dining out, the more things change, the more they sometimes stay the same.

What's Hot: Top 10 trends in 2018

National Restaurant Association (NRA)· 4 December 2017
Consumers will look for more healthful, sustainable and simple choices at restaurants, say 700 chefs surveyed for our list of Top 10 concept trends in 2018. The chefs — members of the American Culinary Federation — say hyper-local foods, chef-driven fast-casual concepts, clean menus and veggie-centric foods will be among the most desired dining trends next year.

Industry vet Fassler dies at 75

National Restaurant Association (NRA)· 1 December 2017
Joseph K. Fassler, a foodservice industry veteran and former chair of the National Restaurant Association and the National Restaurant Association Educational Foundation, died Dec. 1, after a battle with cancer. He was 75. Dawn Sweeney, the NRA’s president and CEO, said Fassler, the former president and CEO of Phoenix-based Restaura Inc., a subsidiary of Viad Corp. left an extraordinary mark on the industry.

Grubhub COO delivers some food for thought

National Restaurant Association (NRA)·30 November 2017
How well versed are you in online and mobile food ordering? Do you know how off-premise diners connect with restaurants when they want to dine out at home? Stan Chia, chief operating officer of Grubhub, recently discussed why restaurants should think about integrating this technology into their operations.

Rachael Ray offers scholarships. How cool is that?

National Restaurant Association (NRA)·27 November 2017
Author and daytime host Rachael Ray has cooked up a contest to offer one $25,000 and three $5,000 scholarships to four high-school juniors and seniors who are seeking careers in culinary arts or restaurant management.

For restaurants, big data is big business

National Restaurant Association (NRA)· 7 November 2017
Big data is changing how restaurants do business. It helps operators understand who their customers are, what they want and how often they want it. At our 2017 Restaurant Innovation Summit, experts explained how tracking analytics improves our industry’s business operations.

Red Robin franchisee shines light on the gift of giving

National Restaurant Association (NRA)·31 October 2017
For Mike Axiotis and the Lehigh Valley Restaurant Group, 'Giving back is part of our culture; it's part of what we do.

100th Restaurant Roundtable a 2017 milestone

National Restaurant Association (NRA)·30 October 2017
On Oct. 29, we celebrated our 100th Restaurant Roundtable of 2017. The event, part of a program that brings restaurateurs and lawmakers together, was held at Ted J. Balestreri's Sardine Factory restaurant in Monterey, Calif. U.S. Rep. Jimmy Panetta (D-Calif.) was the featured guest.

Want to know the future of tech? find out now!

National Restaurant Association (NRA)·30 October 2017
Celebrity chef Richard Blais kicked off our 2017 Restaurant Innovation Summit in Austin, Texas. The winner of Bravo’s Top Chef All-Stars and a regular Food Network judge, shared his thoughts on trends in the restaurant industry.


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