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  • Letter from the HFTP Global President: At the End of the Year, We Reflect on the Best of the Year

    As we prepare to transition to the new HFTP Global board at the 2018 Annual Convention in October, I would like to take the time to reflect on my year serving as HFTP Global president.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

  • HITEC Special: Revenue Strategy: Not Just a Fancy New Name for Revenue Management

    By Cindy Estis Green. A strategic view of revenue calls for proactive business mix planning and decision-making around deployed resources, well beyond reacting to what comes over the transom. Excerpt from the 2018 HITEC Bytes Special Report.

Measuring the Value of Wellness to a Hotel Brand - Travel Services·16 October 2018
Every time you turn around these days, a major hotel company is announcing that it has hired a chief wellness officer. But will this wave of devotion to wellness be a phase or a long-lasting phenomenon? Look to the return on investment for that answer.

The Promise of China's Enormous Corporate Travel Market - Travel Services·11 October 2018
Business travel continues to grow in the world's largest market, presenting significant opportunities for Western travel management companies. The prize is two-fold: winning global accounts from multinationals tapping into China's growth and taking a share of the enormous domestic market as it matures.

Meeting Planners Stress Most About Dealing With Safety and Security - Travel Services·10 October 2018
Destinations need to provide more services to event planners in an extremely competitive marketplace. Despite the proliferation of online destination information, nothing beats a strong relationship between planners and destinations to help ease the stress felt by event professionals.

How Travel Agent Trade Group Fought Its Way Back From Near-Extinction - Travel Services· 8 October 2018
These travel advisors have a certain swagger about them these days. Their U.S. trade association, the newly named American Society of Travel Advisors, is now back among the living, and has the challenge of keeping things moving in the right direction.

Why Companies Aren't That Worried About Expense Fraud - Travel Services· 4 October 2018
Most travel and expense fraud is strictly small-scale stuff, and is hard for companies to catch. New technology tools will make it easier, though, to figure which employees are routinely ripping them off.

Equinox Will Launch Luxury Tours in 2019 as New Hotels Open - Travel Services· 4 October 2018
If it ends up being successful, and we don't see any red flags why it wouldn't be, Equinox will have a value proposition not many travel brands can touch: an exclusive place to work out, sleep, and explore the world.

Luxury Brands Launch College Tours to Meet Maturing Gen Z - Travel Services· 2 October 2018
Creating customized college packages is smart for several reasons: parents are happy to pay for a less stressful experience and young affluent teens become comfortable with a brand during a critical and memorable moment, leading the way for future business.

Leading Hotels of the World Relaunches Its Pay-to-Play Loyalty Program - Travel Services· 2 October 2018
Leading Hotels of the World's $175 annual fee to join its loyalty program may be off-putting to some frugal frequent travelers. But the Leaders Club, ostensibly, is not for the frugal frequent traveler.

Why Hermes Makes It Tough to Find Its Products - Travel Services·28 September 2018
Is there a brand out there with more cachet in the luxury world than Hermes? There's a reason for it. The company manages expansion and inventory in a prudent way.

Business Travelers Just Want Control - Travel Services·28 September 2018
It seems like cultural differences affect whether business travelers follow policy or not. Then again, it could just be an education gap among U.S. business travelers who are simply unaware of their company's policies and resources.

Luxury Travel Advisors Aim to Put the Person Back in Personalization - Travel Services·27 September 2018
Luxury travel advisors can thrive with the help of tech, rather than fear it, according to Matthew Upchurch, CEO of Virtuoso, and Jack Ezon, founder of Embark. Their claim makes intuitive sense.

How U.S. and UK Travelers Differ When on the Company Dime - Travel Services·27 September 2018
Business travelers from the U.S. are more likely to disregard travel policy and do whatever they want. UK travelers, though, are actually more adventurous when it comes to choosing where they want to stay on any particular trip.

The Outlook Gets Pricier for Event Planners - Travel Services·27 September 2018
Costs keep going up for event planners. Technology can help drive costs down, but it can be confusing to navigate the variety of solutions that are available.

The Future of Business Travel is About Putting People (Not Policy) First - Travel Services·26 September 2018
Cost is an important consideration when designing a business travel program. But more organizations are waking up to the fact that smarter policies aren't solely about saving money. Today's modern policy must take into account growing employee demand for more choice, greater convenience, and better traveler support.

Increased Meetings Demand Continues to Drive Costs Up - Travel Services·26 September 2018
More demand for meeting space has driven up prices around the world, giving upscale hotels more leverage during negotiations. Meanwhile, some planners are being left behind even as event technology catches on among more ambitious organizations.

When Wellness Tourism Takes Over - Travel Services·26 September 2018
Looking after yourself is the new rock 'n' roll so it makes total sense that the "The Live Music Capital of the World" should turn into a wellness center.

In Austin, Wellness Is Fast Becoming the New Weird - Travel Services·25 September 2018
Austin may be best known for its music bona fides, but wellness is also becoming instrumental in bringing an eclectic mix of visitors to the Texas capital city. It must be something in the water... or in the hills.

Airline Loyalty Elites Sit Out a Wave of New Fees - Travel Services·25 September 2018
While most of the traveling public saw an increase in baggage fees this month, those carrying airline elite status were once more spared. Sooner or later, that luck will surely run out.

Botched Summer Travel Forecast Costs Thomas Cook's Finance Chief His Job - Travel Services·24 September 2018
The summer is offically over but the steamy stretch in Europe is still being felt in the travel sector. Tour operator Thomas Cook lowered forecasts and pushed out its CFO, all because people chose to stay put this summer.

The New York Times Expands to Day Tours to Grab Piece of Booming Tours And Activities - Travel Services·24 September 2018
The newspaper business continues to go through an evolution in the digital era, all while the travel industry is thriving and demand grows for tours and activities. City Tours probably won't be the biggest revenue generator for the Times anytime soon, but it could do a lot to make the publisher cooler and more relevant.

Thomas Cook Looks to Expedia For Vacation Rental Access - Travel Services·24 September 2018
Offering vacation rentals to customers might be some way off, but it shows Thomas Cook is at least thinking creatively about its place in the travel industry. If it is something people want -- and they clearly do -- then the company needs to at least consider it.

Flight Centre Buys Umapped To Boost Tech Capability - Travel Services·21 September 2018
Most of Flight Centre's acquisitions to date have been about adding market share and a broader international footprint, but the Australian company is now looking for tech advantages. It's hoping Canadian itinerary management platform Umapped will raise its game.

Turkish Airlines' Biz Travel Ambitions - Travel Services·21 September 2018
Turkish Airlines has ambitions to become the go-to airline for travelers flying to and from secondary cities across the world. Its model has worked so far, and it will be interesting to see how it can improve its product while managing to expand its network further.

Turkish Airlines Plans for Growth With Business Travel at Core - Travel Services·20 September 2018
Do business travelers really want one-stop service around the world? Turkish Airlines is continuing its strategy of using Istanbul as a bridge between the East and West, although a lot is riding on improvements to its business class product, whenever they emerge.

Skift Podcast: Travel's Tough Truths and Inspirations - Travel Services·20 September 2018
Skift Founder and CEO Rafat Ali sparked some heated debate with a recent story on lessons he's learned about travel in the six years since he started the company. In this podcast, he riffs with Co-Founder Jason Clampet on uncomfortable observations as well as inspirations.

Why Fast Wi-Fi Is Still a Big Deal for Planners - Travel Services·20 September 2018
Investing in technology has become crucial for hotels to better meet the needs of event planners who know that solid audiovisual equipment and fast Wi-Fi are more important than ever before.


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