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  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Success in the Sunshine State: Highlights from HFTP's 2018 Florida Regional Conference

    The beautiful Sarasota Westin Hotel — with its bright white facade, multitudinous windows and stunning rooftop pool area — made a very picturesque setting for the 2018 HFTP Florida Regional Conference, which took place July 25–27, 2018.

  • Annual Convention 2018: A True HFTP Experience in the Land of the Kentucky Derby

    On the bank of the Ohio River in the east south-central region of the United States looms Kentucky’s largest city, Louisville — home to the famed Kentucky Derby horse race, Kentucky Fried Chicken (KFC) and Louisville Slugger baseball bats.

  • Members Only: IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.


Distribution and Personalization Take Center Stage at Biz Travel Confab - Travel Services·17 August 2018
Corporate travel is working to solve some of the big problems that have prevented change, although it's hard to really see foundational change taking place across the sector any time soon.

Why Everyone Is Starting to Play Nice in Corporate Travel - Travel Services·16 August 2018
After years of inaction, the big travel management companies are finally figuring out how to create a better booking experience for travelers. The dream of the personalized and automated future of corporate travel, though, may never come to pass.-Andrew

Blackstone's Acquisition of Audiovisual Firm Shines a Spotlight on Event Production - Travel Services·16 August 2018
Roll up, roll up, roll up! No, that's not a lyric from a song by either The Struts or Fitz and the Tantrums. That's instead the call of Blackstone, which has bought events tech provider PSAV with a likely plan of creating more roll-up mergers with similar vendors.

Inside Cvent's Technology Strategy - Travel Services·16 August 2018
There's a lot of buzz around emerging technologies like augmented reality and facial recognition. Realistically, though, it's too early for these things to really catch on, but companies like Cvent want to be ready to deploy new products when and if they do.

How Cvent Searches for the Event Technology Tipping Point - Travel Services·15 August 2018
Cvent wants to be opportunistic about adding emerging technologies like augmented reality to its broad stable of products for event professionals. For the time being, the focus is on making its products easier to use and reducing the fragmentation that can make life more complicated for its customers.

Torrid Growth Projected for Business Travel Despite Tariffs and Trade Wars - Travel Services·15 August 2018
There’s a big reason the mood was so breezy at the Global Business Travel Association’s (GBTA) annual convention in San Diego this year. The 7,000 business travel professionals on hand were busy, trying to make the most out of an unprecedented period of growth for the sector.

What's Next for Belmond? - Travel Services·15 August 2018
Skift Senior Hospitality Editor Deanna Ting has written a great explainer on the lay of the land at Belmond, after the luxury operator effectively put itself up for sale last week. Whenever a company launches some kind of “strategic review,” it’s really code for, “we’re selling the business as long as someone meets our asking price,” and there are plenty of potential suitors.

Luxury General Managers on How Five-Star Expectations Have Changed - Travel Services·14 August 2018
What better way to discover how luxury travel has evolved than to chat with veterans of the five-star hospitality space?

Marriott and Starwood Clean House Ahead of Combining Loyalty Programs - Travel Services·14 August 2018
The merger between Marriott’s Rewards and Starwood’s Preferred Guest loyalty programs is right around the corner, and as August 18 looms, it’s still not clear how steady the ship is.

Examining Personalization for Business Travelers - Travel Services·10 August 2018
Serko CEO Darrin Grafton is our subject this week for the Skift Future of Corporate Travel Interview Series, discussing the ways that personalization and consumerization will impact the sector in years to come. It was an interesting conversation, with insights into not just the promise of better booking tools but the pitfalls of too much automation in a space defined by effectively servicing travelers.

Interview: Bringing a Consumer Experience to Corporate Travel - Travel Services· 9 August 2018
One of the biggest challenges for companies is simply getting their travelers to book how they're supposed to. The problem seems to be getting worse. Useful personalization and a more consumer-friendly experience will go a long way towards changing that.

Tourism Giant TUI Group Bears Up Under European Heat and Maintains Sunny Outlook - Travel Services· 9 August 2018
Just like Ryanair in the airline industry, TUI's relative strength means that it is able to weather external factors much better than its rivals.

Minor Hotels Founder Offers Lessons in Bottom-Up Entrepreneurship - Travel Services· 9 August 2018
Minor Hotels founder William Heinecke has had quite the entrepreneurial journey. As an American expat, he started his entire empire of businesses in Thailand from the age of 17. Here he shares thoughts about the state of hospitality, luxury, and embedding social good into the core of his properties.

Planners Grapple With Pressure From Hotel Chains - Travel Services· 9 August 2018
Planners are figuring out ways to lessen the impact of commission cuts, while many hoteliers in competitive markets have explored other ways to incentivize planners to book at their property. Creativity is necessary for planners to avoid a major financial hit with the industry now stacked against them.

Meeting Planners Face Challenges Amid Commission Cuts in Sellers' Market - Travel Services· 8 August 2018
The third party commission cuts by a growing number of hotel companies are emerging as planners' biggest challenge in 2018. That's followed by the current sellers' market but, somehow, the cuts feel personal.

The Many Ways Travel Companies Target Luxury Agents - Travel Services· 8 August 2018
Travel agents are still a key part of the travel ecosystem, especially at the luxury end of the market with consumers happy to outsource their travel planning to professionals. Underscoring their importance are the many ways luxury travel companies — especially hotels and tour operators — are willing to accommodate agents.

SkiftX Webinar: How Hotels Are Using Cloud-Based Tools to Attract Meetings - Travel Services· 7 August 2018
Register for our next webinar on August 28 when we'll dive into the recent disruptions within the meetings and events industry that are forcing hoteliers to rethink how they attract meeting planners.

Sabre Agrees to Pilot New Technologies With American Airlines and Other Travel Giants - Travel Services· 7 August 2018
After years of friction, Sabre and corporate travel giants American Express Global Business Travel, Carlson Wagonlit, and Flight Centre, have agreed to work together to test what new distribution methods might look like. Questions of who will pay what have been postponed.

How Luxury Operators Dial Into Top-Producing Agents - Travel Services· 7 August 2018
It's an old business axiom that 20 percent of customers are responsible for 80 percent of one's business. Top travel companies are recognizing this is certainly the case in the world of luxury travel agents. That's why more and more of them are starting to create novel programs for their best sellers.

Hyatt Expands Loyalty Program to New Luxury Hotel Partners - Travel Services· 7 August 2018
When Chicago-based Hyatt Hotels launched a new loyalty program in 2016 that focused on experiences rather than direct competition with the Marriotts and Hiltons of the world, many were left scratching their heads about how the new World of Hyatt would end up holding water. Ultimately, some hardcore business travelers may have defected, but here in 2018, things are starting to look a lot more interesting for the World of Hyatt program and its members.

TripActions Wants to Empower Stress-Free Business Travel - Travel Services· 6 August 2018
Most would agree that business travel hasn't kept up with changing markets, shifting consumer behaviors, and new technologies. TripActions believes there's a real opportunity to change this.

Every One of Thomas Cook's 17 Brands, Explained - Travel Services· 6 August 2018
As befits an organization that can trace its roots back almost two centuries, Thomas Cook Group has collected its fair share of brands. A series of mergers and acquisitions in the 2000s created a bloated travel behemoth, eventually bringing the London-based company close to collapse. Just barely surviving, management has worked hard to slim down the travel company and make it relevant for 21st century tourism.

Australia Looks to Future of Distribution - Travel Services· 3 August 2018
Despite the headlines about what more advanced technology can do to help airlines better merchandise their products, progress has remained slow across the industry.

Why Travelport's CEO Isn't Worried About Brexit - Travel Services· 2 August 2018
In an interview, Travelport CEO Gordon Wilson strikes an optimistic tone for his company and for the negotiations at large over the fate of Britain's relationship with the European Union. We'll see if his confidence will be borne out by events.

Corporate Travel Sector Eyes a New Distribution Model Down Under - Travel Services· 2 August 2018
Qantas, Serko, and Corporate Travel Management are leading the charge towards new distribution capability adoption in Australia, promising better access to rich content. They will have to overcome plenty of confusion in the market, however, before the new distribution channels are fully accepted.

Cvent Predicts a Tech Shakeup Looms - Travel Services· 2 August 2018
In Las Vegas last week, I had the pleasure of attending Cvent Connect 2018 and chatting with event professionals from around the world.


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