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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Letter from the HFTP Global President: At the End of the Year, We Reflect on the Best of the Year

    As we prepare to transition to the new HFTP Global board at the 2018 Annual Convention in October, I would like to take the time to reflect on my year serving as HFTP Global president.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

Tiqets Raises $23 Million for Museum Ticketing: Travel Startup Funding This Week - Digital·16 November 2018
Tiqets tackled the hard problem of helping many museums that lacked tech savvy to adopt modern sales techniques. Now it's seeing a payoff. In other news, events tech company Headbox and online travel agency Sastaticket raised money.

Airbnb and Other Unicorns Suffer by Staying Private, High-Profile Tech Investor Argues - Digital·15 November 2018
Would Airbnb and Uber, for example, be truly better off as public companies? It's unclear because they both have access to tons of money already. But they would both certainly be better equipped to spin their own narratives.

Lufthansa's Digital Hub Launches Software Unit to Help Others Sell Travel Better - Digital·13 November 2018
Lufthansa Group has responded to digital disruption by creating a company within a company, Yilu. The group's low-cost carrier Eurowings has already begun using the subsidiary's tools for cross-selling taxi rides.

Booking's Prepaid Hotel Model and 10 Other Digital Trends This Week - Digital·10 November 2018
This week in digital news, we analyzed third quarter earnings from major players. Booking emphasizes the prepaid hotel model and TripAdvisor's experiences and restaurants businesses are looking up.

Ctrip Expects Rising Costs to Nibble at Its Margins - Digital· 8 November 2018
Ctrip's revenue growth has remained in line with forecasts, but its costs are rising. More interestingly, the online travel giant has branched out into hotel management by providing data services and marketing support to franchisees for a new brand, Rezen.

Despegar Aims to Be Less Dependent on Argentina's Travel Market - Digital· 8 November 2018
No one saw that Argentina's economy would take such a bad turn this year. But Despegar, based in Buenos Aires, is making moves to weather the storm after its market valuation has been slashed in half.

TripAdvisor's Experiences and Restaurants Businesses Outpace Vacation Rentals - Digital· 7 November 2018
TripAdvisor faces a quandary: It needs to have an alternative accommodations business to round out its hotel offerings, but rentals revenue declined and slowed the-otherwise positive trajectory of its non-hotels segment. While TripAdvisor is a market leader in experiences and restaurants, its rentals business is muddying up the works.

Booking Holdings Makes Major Pivot Toward Merchant Hotel Bookings - Digital· 6 November 2018
It's back to the future for Booking Holdings, which is pivoting to emphasize the prepaid hotel model that its unit basically spurned for most of its history. This means better cash flow because consumers pay when they book, and higher commissions.

Book on Google Stands Out More Forcefully in Hotels Redesign - Digital·31 October 2018
When it comes to Google and its hotels redesign, few things are all or nothing. TripAdvisor can worry that Google now has more traveler photos and reviews, but some of them are from TripAdvisor. Hotel websites and phone numbers get featured, but clicking on a book button brings customers to an online travel agency site. In travel, it's never winner take all.

Sabre Looks for Efficiencies With Cloud Migration on Track - Digital·30 October 2018
CEO Sean Menke has turned around Sabre's performance since coming on board in 2017. No wonder investors have bid up the travel technology company's share price since then.

Booking Holdings Invests $200 Million in Grab as Ridehailing Becomes More Strategic - Digital·29 October 2018
It's becoming increasingly clear that online travel players will try to leverage the heck out of connections between food delivery, ridehailing, and booking hotels. Uber and Lyft will undoubtedly become a bigger part of the action, as well.

India's Online Travel Leader MakeMyTrip Adds Sales of Tours and Attractions - Digital·25 October 2018
MakeMyTrip's management deserves credit for ending a period of decelerating growth and for reducing operating losses over several quarters. But many investors are impatient for an era of profits.

Investors Show Little Patience for Travelzoo's Asia-Pacific Investments - Digital·24 October 2018
There's nothing wrong with a company investing and pivoting, as Travelzoo is doing yet again. There is something wrong when a company controlled by a founder doesn't reboot with new leadership.

Ad Spending Cuts Help Trivago Return to Profitability - Digital·24 October 2018
Shares in the hotel search company rose the most in two years on news that a cut in ad spending had pushed the Expedia-controlled company into the black. But the company, which once enjoyed meteoric growth, seems unlikely to return to turbo-charged revenue gains anytime soon.

Flight Centre Stock Takes a Pounding With Fallout From TV Report Lingering - Digital·23 October 2018
Flight Centre founder Scroo Turner must be wondering what it takes to keep the market happy. His company reported revenue and profit growth, but still its shares were slashed, with traders wiping more than $50 million off its value.

Expedia's Barry Diller Calls on Google to Be Regulated - Digital·16 October 2018
Diller is one of the godfathers of online travel and Expedia is probably among the top two travel advertisers in Google. Whether his comments will lead to lobbying or business practice changes, is today's multi-billion-dollar question.

Skift Webinar: Winning Strategies to Reach Today's Omnichannel Traveler - Digital·11 October 2018
Our upcoming webinar on November 7, 1-2pm EST examines the winning strategies travel brands can use to succeed in this new era of omnichannel marketing and deliver personalized experiences to consumers in an environment where consistency, relevancy, and privacy are more important than ever before.

Free eBook: How Travel Marketers Drive Video Engagement Across YouTube, Facebook, and Instagram - Digital· 9 October 2018
Pixability's new eBook digs into how travel brands are using video across YouTube, Facebook, and Instagram, what travel brands have seen success with video, and the video strategies that are most effective for each platform.

Vacasa Snaps Up Hyatt-Backed Luxury Rental Brand Oasis - Digital· 2 October 2018
Despite everyone's happy talk, this deal smells like Hyatt was disenchanted by Oasis's performance and eager to unload its investment stake. That aside, the deal boosts Vacasa in an area where it has been underserved to date.

China Online Travel Faces Unprecedented Regulation - Digital·29 September 2018
Chinese online travel may be imperiled from increasing regulation as well as the trade war and aggressive rhetoric between the U.S. and China. On the other hand, the Chinese middle class will not be denied; their passports are ready.

Expedia Wants to Become More Locally Relevant Worldwide - Digital·28 September 2018
Rather than push Expedia Group to expand horizontally, CEO Mark Okerstrom has been focused in the past year on improving the company's execution in several key markets with its existing brands and loyal customers. The effort to consolidate gains makes intuitive sense.

Travelsify Raises $5.8 Million for Hotel and Restaurant Tech: Travel Startup Funding This Week - Digital·28 September 2018
Accor's backing of Travelsify is eye-opening. It suggests that the hotel giant will take advantage of the startup's artificial intelligence-powered engine, which collects data about hotels, restaurants, and vacation rentals to boost online marketing and discovery.

Airbnb Clone Wimdu to Close Despite Having Raised More Than $90 Million - Digital·27 September 2018
One ripple effect of startups like Airbnb raising enormous sums of funding is that it has become harder for smaller rivals to clone their models elsewhere in the world. While clones get a bad name, they do provide benefits to consumers in added competition.

Behind TripAdvisor's Renewed Push to Inspire Travelers Beyond Just Making Sales - Digital·27 September 2018
TripAdvisor is notable for having a large audience of consumers looking for ideas about where to go and stay and what to do once they're there. It's sensible that the company is adding features to bolster that edge over its transaction-focused rivals -- as long as the company doesn't neglect transactions.

Google's Conflicted Travel Strategy Pushes Forward - Digital·27 September 2018
Google has developed solid travel booking and itinerary management tools, but won't push fully into the online travel booking business because of its lucrative role in online advertising. It looks like Google's bifurcated travel strategy will continue for some time.

How Booking Holdings Is Plotting the Next Decade of Online Travel Innovation - Digital·27 September 2018
The Booking Holdings CEO is taking the long view, which can be difficult for the leader of a public company to accomplish while growing stock value. The opportunity is there, though, for the online booking leader to improve its offerings with data-based personalization.


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