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  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

  • Letter from the HFTP Global President: Budgeting and Planning are Integral to Success

    HITEC Houston, which attracted HFTP’s largest event attendance in history, may now be behind us but the year is far from over. At the end of this month on July 28 is the new Club Forum in Sarasota, Florida USA.

  • HITEC Special: Revenue Strategy: Not Just a Fancy New Name for Revenue Management

    By Cindy Estis Green. A strategic view of revenue calls for proactive business mix planning and decision-making around deployed resources, well beyond reacting to what comes over the transom. Excerpt from the 2018 HITEC Bytes Special Report.

Meituan's Hong Kong IPO May Intensify Its Rivalry With Ctrip - Digital·19 September 2018
China's travel market is fast-growing enough that it could support a competitor to current leader Ctrip. That day may arrive soon, too, given that Meituan-Dianping is showing surprising traction in hotel booking.

MakeMyTrip and Despegar Make Localization a Key Competitive Advantage - Digital·18 September 2018
Does Expedia or Booking have the energy to launch their booking apps in four local Indian dialects? Maybe not, but MakeMyTrip does, and that local effort matters.

TripAdvisor CEO on Moving From User Content Toward Professional Reviews - Digital·18 September 2018
TripAdvisor will start showcasing content from long-dismissed professional reviewers so it can be more of a resource to visitors who aren't ready to book. Is nothing sacrosanct anymore?

Travel Providers Need to Embrace Digital Payments or Risk Becoming Irrelevant - Digital·17 September 2018
Consumers are increasingly using digital and mobile payments both while planning their trips and while in-destination -- which means travel providers looking to have a global reach need to prioritize their digital payment experiences.

TripAdvisor Digs Deeper Into Social Travel With a Personalized Recommendation Feed - Digital·17 September 2018
TripAdvisor already was a social travel site before the beta launch of its new travel feed, and it has resources in this area that many failed startups didn't have -- namely, a massive user base, a global brand, and profits. Still, this site redesign may not move the proverbial needle as much as the company hopes.

Growing Pains for Influencer Marketing Raise Questions for Travel Brands - Digital·17 September 2018
Influencers are still getting a chunk of some travel brands' marketing budgets, but the amount of pull they have over travelers' trip decisions is questionable. As the form matures, influencers and brands are still figuring out the rules of the road.

Jail Time for Fake Reviews and 13 Other Digital Trends This Week - Digital·15 September 2018
This week in digital news, a person who was paid to write fake hotel reviews on TripAdvisor received a nine-month prison sentence. Don't miss two more stories on what Apple's doing with push notifications and augmented reality.

Video: Sabre CEO Believes Airlines Can Get More Creative With Fees - Digital·14 September 2018
Sabre CEO Sean Menke is right when he says consumers want the ability to comparison shop before they make travel plans. But his ideas about making airline fees more complicated -- and lucrative -- might not be so popular.

Travel Could Gain From Apple's Augmented Reality Push - Digital·12 September 2018
Of all travel companies, TripAdvisor has the most to gain by taking advantage of the expanding augmented reality functionality of iPhones and other devices. Overlaying rich hotel and restaurant reviews on real-world scenes could be widely popular. Will it act?

A Peddler of Fake Reviews on TripAdvisor Gets Jail Time - Digital·12 September 2018
TripAdvisor hopes that jail time will scare off the dishonest folks creating fake reviews. We hope so, too.

Tour Booking Startup Evaneos Raises $80 Million - Digital· 7 September 2018
Overtourism is a struggle facing many destinations and companies like Evaneos, which connect travelers with off-the-beaten-track tours and activities, may go some way to helping address the issue.

Tripping Sheds Most Staff After 'Ugly' Conflict Between Founders and Board - Digital· 7 September 2018
Vacation rental metasearch isn't necessarily ahead of its time, although it certainly isn't easy given the complexity of the inventory and the required backend technology. Still, any company needs to execute to make a go of it, and that it appears to have been a quality in short supply at Tripping.

Mobile-First Booking Startup HotelTonight Expands to Desktop - Digital· 4 September 2018
HotelTonight is no longer a mobile-only company. It's no longer just for same-day stays, as its name once implied. Investors seem to want no potential income left on the table, even if the brand must lose some of its original distinctiveness.

Blockchain and Travel: Distributed Ledger Technology is Changing the Business of Airlines and Travel Agencies - Digital· 4 September 2018
Travel tech leaders are betting on blockchain to transform nearly every aspect of the travel journey, making transactions simpler, more affordable, and more trustworthy, for both providers and consumers.

How New York City Became one of the Top Destinations on Chinese Social Media - Digital·30 August 2018
China's social media market can be tough to crack for destination marketers based overseas. But the success of NYC & Company, the city's official DMO, has shown that data-driven insights are key to creating a digital strategy that resonates with Chinese outbound travelers.

Google's Travel Update Tells Consumers the Best Time to Book a Hotel - Digital·29 August 2018
Google is stepping up the development of its travel products. It's all part of the company's master plan to make it even more indispensable for people planning a trip.

New Skift Research Report: The State of India Outbound Travel 2018 - Digital·28 August 2018
The India outbound travel market is poised to boom in a matter of years. The global travel industry needs to make itself aware of this market and why it matters now, so they're not scrambling to catch up later.

Video: HotelTonight and Kayak's Chief Data Officers on What Really Matters in Data Science - Digital·27 August 2018
There's plenty of hype to go around when it comes to data science or personalization in travel, but HotelTonight's Amanda Richardson and Kayak's Matthias Keller know how to look beyond it to get at the heart of what actually matters when it comes to improving the travel experience.

Why Hotels Envy Airlines When It Comes to Managing Revenue - Digital·22 August 2018
The revenue management industry picked an odd time to have an identity crisis, given the opportunity for additional profit that new rate-setting and distribution software could bring.

Travel Agents Get a Dose of the Sharing Economy Through Sabre Deal With Booking - Digital·22 August 2018
This move signals Sabre's eagerness to remain a powerhouse for travel agents in a changing landscape where alternative lodging, driven by the popularity of Airbnb, takes off. Come 2019, Sabre aims be more of a one-stop shop for agents. Some agents applaud the move, others could care less.

Gen Z to Outnumber and Travel Differently Than Millennials - Digital·21 August 2018
We can generalize all day about who's happier, Gen Z versus millennials, but what does that mean for travel? At the very least, Gen Z has never traveled analog and may take the democratization of travel for granted.

Hostelworld Counts Cost of European Heat Wave - Digital·21 August 2018
There have been a number of big changes at Hostelworld in 2018 and we should expect further shifts in strategy under new CEO Gary Morrison.

Expedia Hedges Its Asia Bets With Brands, Affiliates and Investments - Digital·20 August 2018
Expedia Group withdrew from its biggest bet in China in 2015 when it sold its majority stake in eLong, which had been a drain on profits for a decade, to rival Ctrip for $671 million. But the U.S.-based online travel agency hasn’t abandoned the region.

Video: Why Travelport Is Betting Big on Payments and Mobile Booking - Digital·17 August 2018
Travelport has worked hard over the last few years to develop new airline merchandising and travel payments solutions on a global level. Next comes the challenge of driving wider adoption in the marketplace.

KuaiBangXing Links Chinese Travelers With Activities: Travel Startup Funding This Week - Digital·17 August 2018
KuaiBangXing, an activities booking startup, focuses on making it easier for Chinese visitors to North America to sample tours and attractions. It sets up guided transportation between outings, and it lets customers pay with China's popular WeChat Pay system.

On the Beach Buys Classic Collection for $25 Million as Package Rules Get Upended - Digital·16 August 2018
Online player On the Beach is making a play to attract the business of offline travel agents by creating a new online dynamic-packaging portal. Got it? In online travel, as in life, it sometimes pays to be flexible, and to buy stuff.


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