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  • HFTP Research Report: Pre-opening Expenditures in Hospitality

    A study of the pre-opening budget; the timeline for these expenditures; timeline for onboarding of staff; and the selection, installation and training of the technology component. By Agnes DeFranco, Ed.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Letter from the HFTP Global President: At the End of the Year, We Reflect on the Best of the Year

    As we prepare to transition to the new HFTP Global board at the 2018 Annual Convention in October, I would like to take the time to reflect on my year serving as HFTP Global president.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

Asian Online Travel Pioneer Zuji Shuts Down - Digital·14 January 2019
Asia’s online travel agency pioneer Zuji is no longer in business, having failed to pay money owed to airlines, and to renew its travel agency licenses in Singapore and Hong Kong, the two remaining markets it operated in. The International Air Transport Association confirmed with Skift that it had terminated Zuji from in its billing and settlement plan, the clearing house for payments between travel agencies and airlines.

What India Reveals About the Future of Online Travel: A Skift Deep Dive - Digital· 9 January 2019
In October 2016, MakeMyTrip and Ibibo, India’s two largest online travel agency groups, agreed to merge. Investors expected the deal would stem the rampant promotional offers that have bled away profits in the sector. But that didn’t happen. The deal united the brands MakeMyTrip, Goibibo, and RedBus. Together, they could have translated their market heft into profitability.

Travel Apps Share User Data With Facebook and 3 Other Digital Trends This Week - Digital· 5 January 2019
This week in digital news, we have two stories on personal data. A new privacy report found that some travel apps including Kayak, TripAdvisor, and Skyscanner shared user data from their Android apps with Facebook. Then, an update on the massive Marriott data breach.

Nezasa Raises $2.5 Million for Agency Software: Travel Startup Funding This Week - Digital· 4 January 2019
Nezasa, a provider of booking tools for travel agents, and Halan, an Egyptian ride-hailing service for tuk-tuks and motorcycles, have recently received funding.

Popular Travel Apps Shared Detailed User Information With Facebook - Digital· 2 January 2019
What's clear from the report is that Facebook and some travel apps are sharing way more personal information than they had admitted to. The backlash will undoubtedly pick up steam, although Facebook seems to have largely escaped condemnation from this latest disclosure.

Germany Makes Strides to Become 'Europe's Silicon Valley' for Travel Startups - Digital·28 December 2018
Germany's travel startup scene used to be barely breathing. But with the fundings of HomeToGo, GoEuro, and Tourlane this year, the country's day in the sun has arrived thanks to a few factors, including more funding, bolder thinking, and better mentorship.

The Travel Buzzwords Skift Loves to Hate - Digital·28 December 2018
We're not mad, but we are tired of buzzwords being used by travel companies to obscure what is really going on, which tends to be either a strategic erosion of quality for consumers, or a slow process of change to become more competitive in a certain marketplace.

Best Travel Writing of the Year: Our Favorite Stories from 2018 - Digital·27 December 2018
Find out how Skift picks, creates, and polishes its stories with our team's own greatest hits list. Here's hoping you enjoy reading these stories as much as we liked reporting and writing them.

Hotels Struggle to Stop Resellers From Undercutting Their Rates - Digital·26 December 2018
Consumers often wonder where they can find the lowest rate for a hotel room online. Oddly enough, a hotel's managers may not know the answer. Mysteriously discounted rates from small sites and apps are popping up more often online, even in markets like the U.S. where a few hotel groups dominate.

Expedia Faces Lawsuit and 9 Other Digital Trends This Week - Digital·22 December 2018
This week in digital news, Expedia is facing a lawsuit over its allegedly deceptive collection of fees with And don't miss our 25 Travel Moments That Mattered in 2018, including Amadeus' purchase of TravelClick, Booking's investment in Didi, and more.

AvantStay Raises $5 Million for Short-Term Rentals: Travel Startup Funding This Week - Digital·21 December 2018
This week's travel startup funding announcements included bets on the popular themes of vacation rentals, co-living, corporate and business travel, and expense management.

Ctrip Chairman Shrugs Off Impact of Trump Tariff Dispute -- For Now - Digital·21 December 2018
Ctrip has been able to spend most of its 15-year history riding a rising travel tide in China while buying out much of the competition to blunt their challenges. For 2019, Ctrip will have to stand up and get moving to recapture momentum and investor attention.

Lufthansa Faces New Antitrust Allegations in Europe - Digital·19 December 2018
There's no guarantee that the European Commission will act on this complaint but it shows that the online travel industry is still very annoyed with Lufthansa's actions.

Amazon May Create Advertising Opportunities for Travel Companies: New Skift Research E-Book - Digital·19 December 2018
Amazon to the rescue? That is narrative you don't often hear associated with Jeff Bezos' company. But advertising is collectively one of travel's largest expenses and few can break free of the Facebook and Google duopoly. Amazon might just be able to succeed where many others have failed.

Expedia Faces Traveler Fee Lawsuit Alleging Tax Fraud and Racketeering - Digital·19 December 2018
Online travel agencies have been vehemently opposed to detailing the components of the taxes and fees they collect on prepaid hotel bookings because it would expose the wholesale rates they obtain from hotels and the markups that the booking sites impose. This lawsuit could potentially impose changes in Expedia's financial relationship with its affiliates.

Booking Holdings Faces a Hotel Chain Challenge in U.S. Competition With Expedia - Digital·18 December 2018 has been making strides in the U.S. market for several years, but the challenges are formidable. Expedia is outspending on U.S. TV, and then there is Airbnb to throw into the equation.

Tech Billionaire's New App Helps Visitors Access California Beaches - Digital·16 December 2018
It's remarkable that what started as a rule violation turned into a useful app for beachgoers, instead of just a drawn-out fight.

Travelport Goes Private and 14 Other Digital Trends This Week - Digital·15 December 2018
The big digital news this week was all about Travelport. One of the big three platforms for airline distribution is being taken private in an all-cash transaction valued at around $4.4 billion.

Grab Is Hiring Tech Talent to Become Southeast Asia's First Super App - Digital·14 December 2018
Grab will hire an additional 1,000 tech employees in 2019, after doubling the number of software engineers, data scientists, and analysts it added this year to 2,000. A look at its next R&D hiring plan gives a few hints on what it is working on.

Noken Raises $2.5 Million for Trip Planning: Travel Startup Funding This Week - Digital·14 December 2018
This week, travel startups announced more than $114 million in funding, including WhyHotel, Oyo, Noken, and Wow Venue.

The Amazon Factor in Travel: New Skift Research E-Book - Digital·11 December 2018
Amazon's influence over travelers is likely to grow. Perhaps it will be a direct competitor, or maybe an advertising partner. In either case, travel companies need to pay careful attention. Our limited edition e-book evaluates lessons, threats, and opportunities that Amazon presents for the travel industry.

Venture Capital Shows Growing Interest in New Hospitality Models: What Are the Risks? - Digital·11 December 2018
To quote a smart venture capitalist, "Just because investment money is pouring in doesn't mean all bets are good bets!" WhyHotel itself may be well run business, but the sudden rush of venture money into a full array of hospitality businesses does raise eyebrows overall.

Expedia Isn't Ready to Invest Big in Restaurant Reservations - Digital·11 December 2018
Expedia has dealt with a ton of distractions in recent years as it acquired Wotif, Travelocity, Orbitz Worldwide, and HomeAway, for example. CEO Mark Okerstrom wants to focus on the basics instead, and doesn't want to take bold steps into dining reservations or food delivery for now. On the other hand, Expedia is a very acquisitive company so never say never.

Travelport's Proposed Buyout Deal May Not End the Drama - Digital·11 December 2018
The early consensus is that Elliott Management put together a disappointing deal for investors. We cover the case for and against the deal here. But expect larger Travelport investors to consider resisting the deal or hope that a white knight acquirer rides in with a better offer.

Lufthansa Ratchets Up Pressure on Sabre Over Distribution - Digital·10 December 2018
This year Lufthansa made a series of small moves that, when looked at together, reveal a doubling down on its multi-front strategy to pressure Amadeus, Travelport, and especially Sabre to conform more to its preferred airline distribution practices. Connect the dots, and it looks like a low-grade war.

HotelQuickly Disaster Raises Questions on How Travel Search Giants Vet Advertisers - Digital· 9 December 2018
It's simply a matter of odds that companies will face cash crunches, as HotelQuickly appears to have done. But global travel search companies need to detect problems sooner so that they can quickly put a pause on referring consumers to troubled companies before too many victims pile up.


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