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  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

  • Letter from the HFTP Global President: Budgeting and Planning are Integral to Success

    HITEC Houston, which attracted HFTP’s largest event attendance in history, may now be behind us but the year is far from over. At the end of this month on July 28 is the new Club Forum in Sarasota, Florida USA.

  • HITEC Special: Revenue Strategy: Not Just a Fancy New Name for Revenue Management

    By Cindy Estis Green. A strategic view of revenue calls for proactive business mix planning and decision-making around deployed resources, well beyond reacting to what comes over the transom. Excerpt from the 2018 HITEC Bytes Special Report.

How New Zealand's Unique Approach to Hospitality Drives Group and Incentive Travel - Destinations·7h
Hospitality is ingrained into New Zealand's culture, creating a destination committed to wowing group and incentive trip planners.

SeaWorld, Ex-CEO Agree to $5 Million Settlement in Blackfish Fraud - Destinations·18 September 2018
More than five years after the Blackfish documentary made a splash, SeaWorld is finally facing the music for lying to the public about the impact. In a way, though, the company has been paying a price for years: A $5 million settlement is a drop in the bucket compared to quarter after quarter of lost revenue.

Some European Cities Don't Want Tourism Caps Even as Congestion Problems Grow - Destinations·18 September 2018
Given how attitudes over tourism have been boiling over across Europe's hotspots in recent years, some of the findings in this report, such as residents not wanting tourism numbers to be capped, are very surprising.

U.S. Fixes Data Glitch and 12 Other Tourism Trends This Week - Destinations·16 September 2018
This week in tourism, the U.S. National Travel and Tourism Office cleaned up its data: Nearly 77 million international travelers visited the United States in 2017, up 2 percent year-over-year. Meanwhile, TUI Group buys Musement, stepping further into tours and activities.

Chinese Outbound Travel Is Up While Per-Trip Spending Drops - Destinations·15 September 2018
The good news for destinations around the world is that outbound travel from China is still increasing. But there's no room for complacency: Competition for those tourists is widespread, and average spending is down.

Travel From Canada to the U.S. Could Be Complicated by Legal Marijuana - Destinations·14 September 2018
Tension between the U.S. and Canada was already worsening under the Trump administration, and now, casual visitors from Canada may have something new to worry about.

Myanmar Tourism Is No Pariah at Asia-Pacific Travel Mart - Destinations·14 September 2018
It was mostly business as usual for Myanmar tourism at the Pacific Asia Travel Association's 2018 travel mart. With visitations to Myanmar declining from Europe, the Americas and Africa, Myanmar is going after Chinese, Japanese and Korean tourists. But so is almost everyone else.

Egypt Cites E. Coli as Cause of Death for Thomas Cook Couple - Destinations·13 September 2018
At least Thomas Cook, the hotel owners and the Egyptian tourism industry now know the likely cause of death.

Skift Global Forum Preview: How Puerto Rico Made Tragedy an Opportunity for Its Tourism - Destinations·13 September 2018
While many headlines continue to depict Puerto Rico in tragic terms, and there certainly are plenty of areas that are still struggling, many hotels and restaurants are back on their feet and better than before Maria. The island's tourism industry is on its way to real change as it tries to put the hurricane behind it.

This Coastal Region Is Primed to Become Mexico's Next Big Luxury Tourism Spot - Destinations·12 September 2018
Truth be told, Mexico tourism officials have been promoting Riviera Nayarit as the country's next big tourism destination for at least the past decade. But it looks like, finally, that hard work is beginning to pay off.

U.S. Had Record Number of International Visitors in 2017 As Kiosk Data Glitch Is Fixed - Destinations·12 September 2018
It appears that the gloomy picture that U.S. tourism officials had painted of international arrivals in recent years wasn't actually as bleak as they thought. But a computer error isn't the only thing to blame for slower growth.

Asia-Pacific Tourism CEO Points To Bad Management -- Not Overtourism -- as Key Problem - Destinations·12 September 2018
Words as a means to define problems and trigger solutions are important. The label overtourism crystalizes a problem and serves as a call to action. We'd agree that a lack of capacity management is a big part of the problem, but the latter characterization hardly spurs the urgency the issue requires.

U.S. Travel Shifts Focus to Domestic Tourism Amid Prolonged International Slowdown - Destinations· 6 September 2018
Any membership-based organization that wants to survive has to take membership feedback to heart. U.S. Travel is doing that in its move to bring domestic travel promotion into its fold. With domestic tourism more than 60 percent of the U.S. travel industry, we wonder why this took so long.

Disney's Florida Workers Are Voting on a Proposed Minimum Wage Boost to $15 - Destinations· 6 September 2018
If the contract is approved, this wage increase will cost Disney. But the entertainment giant is hugely profitable, in large part thanks to its theme parks -- and its workers are crucial to the guest experience. Better-paid, happier workers will be good for the company and its customers.

Japan's Torrid Tourism Growth Loses Steam Due to Natural Disasters - Destinations· 5 September 2018
Some tragic natural disasters in recent months have led to the slowest growth in Japanese tourism in more than 5 years. But let's keep perspective. Japan is still likely to enjoy record tourism this year and next.

India's Outbound Tourism Spending Is Expected to Grow Rapidly - Destinations· 4 September 2018
The India outbound market is already huge and doesn't show any signs of slowing its growth. It's about time the global travel industry started paying attention if companies hope to capture a share of the market.

Hawaii's Tourism Industry Is Bracing for Impact of Hurricane Lane - Destinations·24 August 2018
The Hawaii Tourism Authority said more than 270,000 tourists are currently visiting the Hawaiian islands - roughly the population of Cincinnati. The tourism industry hasn't faced a hurricane threat like this in many years, but feels prepared ahead of the storm.

'Crazy Rich Asians' Is Potential Bonanza For Singapore Tourism - Destinations·21 August 2018
Many destinations or small towns aren't prepared for waves of tourism after a box office hit makes travelers want to visit, but not Singapore. The island nation has been expanding its airport, hotels, stopover program, and luxury offerings for years as it waited for its turn in the spotlight with U.S. travelers.

Denmark Is Heading Toward a Record Year For Tourism - Destinations·20 August 2018
Denmark ticks a lot of boxes for visitors, so it's not a big surprise to see the industry booming. But the country should be careful what it wishes for, given the problems elsewhere in Europe with overtourism.

Battle for Air Supremacy on Key Australian Route Heats Up - Destinations·20 August 2018
The battle for air supremacy on Australia’s busiest route is intensifying after a dramatic shake-up of Australia-New Zealand alliances. At stake is over 17 percent of the total international air market out of Australia, with the New Zealand service attracting more than 7 million passengers in the year to May 2018 – up from 6.8 million in the same period two years ago.

New Jersey State Park Famed for Its Views Is Under Constant Threat of Development - Destinations·19 August 2018
Lady Liberty, raising her torch above New York Harbor, welcomes the world’s poor. Below that flame, New Jersey may make a near-priceless swath of taxpayer-owned parkland into a playground for the rich.

China's Domestic Tourism Boom Has Lessons for the Rest of the World - Destinations·18 August 2018
Chinese travelers are increasingly exploring rural areas within the country as domestic tourism soars. International destinations should pay attention to what China's travelers are doing at home to better understand how to appeal to them from afar.

Top Indian Destination Kerala Suffers Heavy Rain and Flooding - Destinations·17 August 2018
For the rest of us who are not in this corner of India, count your blessings and give a thought for the suffering.

Six Flags Is Taking Theme Park Loyalty to the Next Level - Destinations·17 August 2018
The new rewards program at Six Flags is designed to keep its already-loyal members engaged and satisfied enough to stay enrolled in a monthly membership. Will the theme park loyalty idea catch on with other operators?

Texas Travel Leaders Fight Discriminatory Legislation Harmful to the State's Economy - Destinations·15 August 2018
The 'Texas Welcomes All' coalition, which is fighting discriminatory legislation in the state, proves that convention and visitor bureaus can drive real societal impact -- both within tourism and beyond.

No Need to Live Like a Local: All Tourists Welcome - Destinations·15 August 2018
The idea of “living like a local” has been core to Airbnb’s value proposition for some time. Also, the content streams and feeds for many traditional hotel brands around the world have centered on this, giving insider tips intended to make you feel like you live there. Given that the recurring rallying cry for the travel industry is authenticity, this fact is ironic. Pretending to be a local when you are not is inherently inauthentic.


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