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  • HFTP Research Report: Pre-opening Expenditures in Hospitality

    A study of the pre-opening budget; the timeline for these expenditures; timeline for onboarding of staff; and the selection, installation and training of the technology component. By Agnes DeFranco, Ed.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Internal Controls and the Important Roles They Play in Eradicating Fraud

    Although I have been preoccupied with getting in the education sessions purely related to hospitality finance, technologies and hotel pre-opening, I made sure to participate in Fun with Fraud and Enchanting Employee Embezzlement in Clubs and Hotels presented by Jerry Trieber, CPA, CHAE, CFE, CFF, CGMA, HFTP Global past president and director of audit services/support at HEI Hotels and Resorts.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

The loss of Notre Dame is devastating - but we should restore, not despair

Hospitality Times·17 April 2019
The destruction of Notre Dame cathedral is lamentable. A wonderful icon has been largely destroyed by fire. However, we should not despair.

With strong infrastructure, Turkish tourism sector ready to enjoy alternative areas

Hospitality Times·16 April 2019
Turkish tourism professionals, citing the robust infrastructure of Turkish facilities, aim to diversify tourism areas including in health care, culture, congress and sports in order to raise revenue and boost Turkey’s reputation as the number one destination for all kinds of tourism.

Tourism boom drives investments in Philippine hospitality sector

Hospitality Times·15 April 2019
THE booming tourism industry in the Philippines is prompting more investments in the hospitality sector, with almost 9,000 rooms in hotels and serviced apartments seen to be completed until 2021.

How Innovation in Hospitality Financing Is Shaking up Commercial Real Estate

Hospitality Times·15 April 2019
For a number of reasons, hospitality services have been very profitable lately. Wisely, the industry is using these times to invest in new technologies that improve processes and experiences. Some of these changes are obvious, personalization for valued guests and smart-room technologies with lobby integrations for example. However, it’s the less talked about advancements never seen by consumers that are making some of the most significant impacts on the growth and success of hotel real estate.

The Hotel Yearbook publishes two special editions on trends in the hospitality sector: Technology and Digital Marketing 2 min

Hospitality Times·15 April 2019
On 10 April, The Hotel Yearbook is launching two specially focused publications. For the sixth year in a row, The Hotel Yearbook is publishing its annual look at key trends in technology in the hotel sector, and for the third time, it is also publishing an in-depth review of developments in digital marketing. Both of these e-publications feature editorial contributions from a wide range of experienced and internationally respected senior executives, consultants and academics.

Indonesia intends to attract more Japanese tourists at Marine Diving Fair in Tokyo

Hospitality Times·12 April 2019
The promotional effort is expected to increase the number of tourists, thus achieving the target of 20 million international tourists by 2019. The event, which began in 1993, is the biggest and most popular diving tourism fair in Japan. It attracted 50,598 people in 2018, 82 percent of whom are divers and another 18 percent of whom represent resorts.

Entrepreneurs behind popular StreetAway app launch new hospitality platform

Hospitality Times·12 April 2019
The entrepreneurs behind New Apex Ltd’s promotion app, StreetAway, are pairing with some big hospitality names as they launch a new smart hospitality management system. Spark will be released this month, and has been trialled across various Newcastle venues. The founders aim to help the region’s hospitality industry with new tech.

Accept and adapt - HR teams, take a note!

Hospitality Times·11 April 2019
This is the age of gig-economy where career experiences take precedence over the brand value of the company and employees’ personal branding and marketability is more important than that of their employers. While it may be a tectonic change for the companies and their HR teams, this is the truth of today!

7 work management best practices for the enterprise

Hospitality Times·10 April 2019
The new, always on, always connected, digital and social world provides amazing opportunities for smart marketers to develop, test, and launch outreach programs, and generate results in far less time than it would have taken in years past.

How Can IoT Bring a Change in the Hospitality Sector?

Hospitality Times· 9 April 2019
For entrepreneurs, any technological progress is always welcome. Evolution is inevitable and certainly, very necessary. Every such progress is driven by our ambition of living a simpler life. Humans like to ease their world and this fondness has brought about extreme expansion in the world of devices, increasing their efficiency and utility.

Can Platforms And Payments Solve Restaurants' 73 Percent Turnover Problem?

Hospitality Times· 9 April 2019
Good waiters are hard to find. According to the Bureau of Labor Statistics, they are even harder to keep, as the restaurant worker turnover rate is 73 percent every single year. This was a problem that Ron McCulloch, executive chairman and co-founder at Jitjatjo, decided he wanted to solve after decades in the hospitality space in Europe, Australia and the U.K.

Point-of-Sale (POS) Terminal Market: Rising Uptake in Retail and Hospitality Industry to Accentuate Growth

Hospitality Times· 8 April 2019
The global point-of-sale (POS) terminal market features a fairly fragmented landscape with an elevated level of competition among players of all types, notes Transparency Market Research (TMR). Over the years, the competition is likely to intensify accentuated by the entry of software vendors and aspiring players. They are focusing on launching advanced technologies that increase the functionalities of the POS terminals, to gain a competitive edge over others in the coming years.

Caribbean tourism education to the forefront

Hospitality Times· 8 April 2019
The Miami-based Caribbean Hotel and Tourism Association (CHTA) says the Caribbean Hospitality Industry Exchange Forum (CHIEF), the region’s annual networking, education and best practice sharing event for hospitality and tourism business stakeholders, will bring tourism education to the forefront in 2019.

Hospitality gender pay gap in London narrows

Hospitality Times· 4 April 2019
The gender pay gap in London’s top hospitality establishments narrowed to 5.9% (£1,784) in 2018 compared to 9.7% (£2,712) in 2017, according to new data.

Stepping backward': why blockchain in marketing isn't the answer yet

Hospitality Times· 3 April 2019
It’s been 12 months, and that hasn’t exactly been the case. It certainly grew — from 88 companies to 290 as of February 2019, according to research from Brave — but underlying issues with blockchain’s design means that it’s not quite the problem-solver the industry had hoped it would be. At least not yet.

Tourists Bring In $20 Billion To State'S Pocket Each Year

Hospitality Times· 2 April 2019
Experts say visitors spend at least $24 billion in our state every year. Tourism brought in over $580 million to Wilmington in 2017 and employed 6,800 people in the community.

TUI launches academy to break down silos in marketing

Hospitality Times· 1 April 2019
TUI's CMO for UK & Ireland says the travel company has developed the marketing academy to create more rounded marketers and improve its employer branding. TUI is launching a marketing academy as it looks to broaden the scope of marketers and improve its employer branding reputation. By doing so the brand wants to give people ...

Israel's tourism industry courting visitors from Chin

Hospitality Times· 1 April 2019
With a population of over 1 billion, China is a gold mine when it comes to tourism potential • “Made for China” conference focuses on ways of developing ties between Israel and China • Hainan Airlines launches third direct route to Tel Aviv.

Top marketing trends according to LinkedIn

Hospitality Times·29 March 2019
Exclusive data from the professional network shines a light on the content connecting with marketing directors.

Tourism is coming... Northern Ireland turns into a Game of Thrones hotspot

Hospitality Times·29 March 2019
The group, tourists from Britain, Germany, the US and half a dozen other countries, followed the guide deep into Tollymore Forest and gathered around a tree stump. “Ladies and gentlemen, cameras ready,” said Eric Nolan, who had chaperoned them from Dublin to this state park in Northern Ireland this week. “This,” he said pointing, “is where Kit Harington’s arse sat.”

How Brands Are Improving Customer Experiences in the Travel and Hospitality Industry

Hospitality Times·28 March 2019
Technology has been steadily improving customer experiences (CX) across a breadth of industries, with travel and hospitality among them. But to truly see how CX marketing is changing how we vacation, consider how we now book trips.

There Is a Lifestyle Revolution Happening in Hospitality

Hospitality Times·28 March 2019
The trend toward more experiential real estate properties has hit retail, office and multifamily, and now hospitality is being redefined.

Post-Brexit Britain and the future of marketing

Hospitality Times·27 March 2019
In June 2016 a big black cloud parked its backside over the UK and started pouring uncertainty all over the country. It’s been raining for almost three years now and days of certainty are but a distant memory on a turbulent wind. Will they, won’t they? Deal or no-deal? Hard or soft? Now, we’re heading for ‘meaningful vote’ number who-knows-what because it seems no one knows what they’re doing and MPs have nothing better to do than shout and wave their hands.

Young people get a taste of the hospitality industry in Warwickshire

Hospitality Times·27 March 2019
YOUNG people received some interesting insights into the appeal of a career in the hospitality sector during the first My Hospitality World Warwickshire campaign. The campaign which was co-organised by Warwickshire County Council, delivered a series of events around the county between February and March.

Challenges Facing Modern Human Resources Managers

Hospitality Times·26 March 2019
The job duties for human resource managers have evolved quickly in the 21st century. Those in the profession now take on larger roles in developing strategy for their organizations, working with executives and other department leaders to reach business goals.

Hospitality Email Marketing is Broken, Here Are 5 Ways to Fix It

Hospitality Times·26 March 2019
We’ve all experienced it before. Inboxes flooded with excessive amounts of annoying emails, no doubt blasted to every guest who has ever stepped foot in the door or innocently provided their email address online. As potential guests become harder and harder to reach, it is critical for hotel owners and marketers to take a closer look at their email marketing strategy (or lack-there-of).

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