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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Letter from the HFTP Global President: At the End of the Year, We Reflect on the Best of the Year

    As we prepare to transition to the new HFTP Global board at the 2018 Annual Convention in October, I would like to take the time to reflect on my year serving as HFTP Global president.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

KTN announces updates to program for front desk teams to become 'Certified in the Heart of Hospitality

Hotel F&B·9h
Doug Kennedy, President of Kennedy Training Network, Inc, (KTN) says 'Now more than ever, your guests’ experience at the front desk impacts the financial success of your hotel', and in the past we all learned that 'an unhappy guest tells 9 or 10 others' but in the era of online guest reviews and social media postings those numbers grown exponentially.

How Radisson's Foray Into Indonesia Was Undone by Betrayal

Hotel F&B·18 December 2018
A sense of betrayal, conflict of interest, constant changes at the global hotel chain all contribute to the breakup of Radisson Hotel Group's joint venture with Panorama Group to expand Radisson brands in Indonesia. It seems to be a story on how not to do a partnership.

RIU Hotels & Resorts Acquires Rented Canary Islands Property With Plans for $30 Million Euro Renovation

Hotel F&B·18 December 2018
RIU Hotels & Resorts has completed its purchase of Hotel Riu Buena Vista, located in southern Tenerife, with spectacular views of the Atlantic from its outstanding location in Costa Adeje. The chain has been operating the hotel since 2008, but only now has it been able to buy the building, with a view to investing in a major overhaul that will modernise the hotel and increase the quality of its services.

What Does 2019 Hold For Travel as Recession Anxieties Rise: New Skift Research

Hotel F&B·18 December 2018
Will there be a recession next year? That seems to be the question on everyone's minds. But the fundamental data and industry management teams tell a story of greater strength heading into next year. Headwinds are rising, but on balance, we expect "steady-as-she-goes" growth.

6 Latest Social Media Changes Affecting Hotels and Resorts

Hotel F&B·18 December 2018
The holidays are here, and there are few busier seasons for those of us in the hospitality industry. We know you’re busy, so we’ll get right to our last edition of our newsletter in the 2018 year so you’ll be up to date on all the social media changes that matter to you.

Nevada Casinos Gaming Win Tops $1-Billion in October

Hotel F&B·18 December 2018
Seven trending gaming industry stories that will impact your casino Revenue Strategy.

Accommodating Special Needs Families

Hotel F&B·18 December 2018
For families that include children with developmental or intellectual disabilities, vacationing may not be an easy task. Aimee Allenback is working to change that with her Be Friendlier program, which offers hotels strategies for making travel more accessible to those with special needs. A training program for hotel staff, Be Friendlier informs about diagnoses, behaviors, and shares ways staff can interact with children with disabilities to make them as comfortable as possible.

Six Major Luxury Architectural/Interior Design Trends For 2019

Hotel F&B·18 December 2018
The California-based group, WATG, is one of the world’s leading multi-disciplinary design firms. They recently shared their list of major hospitality design trends for 2019. WATG’s interior design studio is Wimberly Interiors.

Four Seasons Chat Achieves Faster Response Times and Expands Service

Hotel F&B·18 December 2018
With chat apps trending and conversational commerce on the rise, Four Seasons Hotels and Resorts, the world’s leading luxury hospitality company, has once again expanded its multi-channel Chat service with the recent addition of WhatsApp, the world’s most popular messaging platform. Since launch, Four Seasons Chat has exchanged over 3.5 million messages, allowing guests to connect with real people on property in real time, for any need, creating more opportunities to personalize the travel experience.

Crave and INTEREL Team to Deliver Seamless Room Control via Tablet

Hotel F&B·18 December 2018
Crave Interactive, the developer of cloud-based digital guest service solutions for hotels, has announced an integration partnership with hotel room-control technology company INTEREL, to integrate innovative room control features into the Crave in-room guest tablets.

Labor Trends Fueling 2019 Restaurant Technology Decisions

Hotel F&B·18 December 2018
As 2018 draws to a close, more and more restaurant operators say they are planning to make larger investments in back-office technology.

Why Technology for Check Splitting Is Essential for Restaurants This Holiday Season

Hotel F&B·18 December 2018
The end of the year is a time when many consumers slow down and connect with important people in life. The holidays provide a wonderful opportunity for loved ones to gather together and share a meal in celebration of family, friends, and food.

AI: the future of travel industry?

Hotel F&B·18 December 2018
A recent poll, conducted by Travel Technology Europe, found that AI is the technology that travel industry professionals are “most excited about” going into 2019, thanks to the opportunity it offers for more interaction and personalised solutions.

Ibis World Square unwraps Christmas refurb

Hotel F&B·17 December 2018
AccorHotels has unveiled the results of a $4 million refurbishment project which is now complete at Ibis World Square in the Sydney CBD.

2018 Holiday Gift Books for Travelers

Hotel F&B·17 December 2018
One of the best books you can give anyone is a travel book. It could be a travel destination book; a travel history book; a book that celebrates a travel achievement, or a book that solves a travel puzzle or mystery. Each can be inspirational, as our reviewers discovered. So, continuing an annual tradition, independent bookstore owners and contributing writers Greg Freitas and Natalie Compagno offer their annual picks of the best travel books of the year.

What you need to know about new changes on TripAdvisor

Hotel F&B·17 December 2018
The travel world is abuzz with speculation about TripAdvisor. The review giant announced in September that big change was coming to the platform in the form of a travel feed for users to keep track of their friends’ experiences and recommendations, while also being inspired by companies that they choose to follow, like National Geographic, GoPro and more. This travel feed was launched last week.

A Fresh Perspective and How-To Guide to Personal Branding

Hotel F&B·17 December 2018
Kathryn Lancioni, CEO of Presenting Perfection, recently joined eCornell in the studio for a one-on-one discussion on personal branding. We’ve explored the underlying concepts and how-to’s for personal branding before, but Kathryn provides a much-needed fresh perspective and guide to the often over-discussed concept of personal branding.

Order Out of Chaos: A How-To for Hospitality Planners and Developers

Hotel F&B·17 December 2018
While project management is important in many occupations, for some it is especially crucial and can be a determining factor for success. Brad Wellstead, professor from Cornell’s SC Johnson College of Business, has over thirty years of experience in architecture and project management and has seen first-hand the importance successful project management means for planners and developers. He sat down with eCornell’s Chris Wofford to discuss the importance of leadership and management abilities in hospitality today.

Admiral Recruitment wins Asian Apprenticeship Award 2018

Hotel F&B·17 December 2018
London-based Admiral Recruitment, specialist recruiter to the hospitality sector, has won the Finance, Legal & Professional Services Employer category of the Asian Apprenticeship Awards 2018 for its support of apprentices in the workplace.

Holiday Social Media - 10 Tips for Hoteliers

Hotel F&B·17 December 2018
While the holiday season means different things to different people, we all have at least this one thing in common—busyness. People are either traveling to see family or booking a vacation to get away from the busy season. Families are planning holiday outings, buying gifts, and reserving hotel rooms for family members. And lastly, as the new year buzz begins, people are thinking about their ambitious travel plans for 2019.

HITEC Dubai 2018: Through the Eyes of Attendees

Hotel F&B·17 December 2018
Students Naftali Tanyongana and Ketan Redraft with the Emirates Academy of Hospitality Management (EAHM) collaborated to record and share their experiences over the course of two days at the second annual HITEC Dubai 2018 — which took place December 5–6, 2018 at the Madinat Jumeirah in Dubai, United Arab Emirates (UAE).

Winner! Casino Players Can Now Redeem Loyalty Offers Online

Hotel F&B·17 December 2018
With all the technology innovation that has happened in the casino space over the years, there was one glaring pain point casino operators could not seem to grasp: how to allow loyalty members to book their discounted and comp rooms on the casino website.

Talking Point: Can white weddings go green?

Hotel F&B·17 December 2018
Hotels and hospitality venues hoping to gain a larger slice of the £10 billion UK wedding market should be going “green” – as more and more couples, increasingly aware of environmental challenges impacting the planet, move away from a traditional white wedding day. Wedding consultant Kelly Chandler explains how.

Responding Is Crucial to Online Reputation, by ReviewPro CEO RJ Friedlander

Hotel F&B·17 December 2018
“I believe that online reputation is at the core of success in today’s digital world. And nowhere more so than in the hospitality industry, where potential guests read reviews before deciding on a place to stay, both for personal and business travel. Management responses are hugely valuable not only to the guest that wrote the review, but also to people looking to book in the future.

Ground transport CEOs to shift up a gear in 2019

Hotel F&B·17 December 2018
From Scandinavia to Switzerland, San Francisco, Sydney, Scotland and China’s tech capital Shenzhen, this year the promise of autonomous buses notched up gear. Not only was there a commitment of millions of pounds in investment, there were also numerous test runs and in some places regular services got underway.

Reflections of 2018 and Predictions for 2019, Part 1

Hotel F&B·17 December 2018
As we come to the close of 2018, we asked some of our industry peers to give us their take on the year that’s passed and to stare into the crystal ball and make predictions about the one ahead. Read on to see what travel trends they find most exciting (and boring), what they predict the biggest game changers are going to be, and their favourite travel experience so far!


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