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  • Members Only: IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

  • HITEC Special: Revenue Strategy: Not Just a Fancy New Name for Revenue Management

    By Cindy Estis Green. A strategic view of revenue calls for proactive business mix planning and decision-making around deployed resources, well beyond reacting to what comes over the transom. Excerpt from the 2018 HITEC Bytes Special Report.

  • HITEC Special: Forecasting Accuracy: The Living Forecast

    By Jill Wilder. Forward-looking, continuously updated statistical trend analysis is emerging as a strategic tool that performs the practical magic of creating an accurate forecast you can take to the bank.

  • Members Only: IT Spending in the Lodging Industry

    HFTP Research Report: The new USALI Schedule 6 — Information and Telecommunications Systems and the effects thus far on the industry. An analysis of IT spending data in the industry and compliance practices by lodging executives.


Europe's Hotels See Profit Drop

Duetto Research Blog·17 July 2018
Hotels in Europe saw their first drop in profit in 12 months in May 2018, with gross operating profit per available room down 3.6%, according to figures from HotStats.

Taking Advantage: Expedia's New Package Approach Could Upend Distribution

Duetto Research Blog·16 July 2018
The marriage of convenience between hotels and online travel agencies gets rockier whenever one of the partners goes too far to gain the upper hand. Expedia’s recent changes to its bundled offerings, branded as Add-On Advantage, violates the entire basis of the opaque package or wholesale model and oversteps an important boundary.

Seeing Hotel Industry Threats as Opportunities Opens Up Revenue Strategy

Duetto Research Blog·13 July 2018
The hospitality universe is constantly shifting and, more importantly, growing. In his opening message at RSS 2018, Duetto CEO Patrick Bosworth encouraged the hoteliers, asset managers and technologists gathered there to see opportunities for better Revenue Strategy, where others might only see obstacles.

RSS 2018: Revenue Strategy Begins With Strong Leadership

Duetto Research Blog·12 July 2018
The sixth annual Revenue Strategy Summit brought together technology innovators and hospitality industry leaders, including brand executives and asset managers, to examine the challenges hotels face in maintaining rate growth and managing a distribution landscape that gets more complicated by the day.

All-inclusive, Bleisure Demand Strong in Mexico

Duetto Research Blog·11 July 2018
Like many other countries, Mexico’s travel economy differs greatly depending on which region of the country you’re discussing. Regions like the Yucatan Peninsula bring in heavy leisure demand, while other markets such as Mexico City are more business focused.

Duetto's Michael Skinner Wins 2018 Rakuten Data Challenge at ACM SIGIR 2018

Duetto Research Blog·10 July 2018
Michael Skinner, the resident “Data Whisperer” at Duetto, hospitality’s only Revenue Strategy Platform, placed first in the 2018 Rakuten Data Challenge and has been invited to present at the 2018 SIGIR Workshop on eCommerce, July 12 in Ann Arbor, Mich.

Marriott Looks For 'Intuitive' and 'Frictionless' Technology

Duetto Research Blog· 9 July 2018
The key to the future of travel is a digital one, according to Marriott International’s Brian King, chief global digital officer. King talked to Tasting Table about Marriott’s “model room” at the company’s headquarters, as well as experimenting with hotel technology that will transform the guest experience.

Use Data Analytics as a Framework for Driving Rate

Duetto Research Blog· 6 July 2018
Hotel revenue teams are in a peculiar spot these days: Average hotel occupancy and demand metrics are at all-time record highs, yet hotels have been unable to drive rate growth like they have during past peak times.

Booking Summit Recap: How to Drive More Direct Business

Duetto Research Blog· 5 July 2018
This year’s Direct Booking Summit Europe, held in Amsterdam at the end of June, delivered productive debate on how to drive more direct business and retain the customer. Joe Pettigrew, director of revenue maximisation for Europe Hotels at Starwood Capital Group, delivered an inspiring presentation on how to “Unlock the potential of every acquisition channel – including the OTAs”. He highlighted the need for a central revenue strategist within each organisation who can build a testing culture to experiment with various technologies and techniques to identify what works best for each consumer segment and focus on customer retention. Sentiment analysis by channel, including capturing the data consumers are looking for on the branded website and tracking it, alignment of revenue strategies and continuous experimentation all resonated with the audience.

Personalization Brings Higher Conversions, More Satisfaction, Better Loyalty

Duetto Research Blog· 2 July 2018
Seven trending news stories that will impact your hotel Revenue Strategy. 1. Personalization is Re-Shaping Hotel E-Commerce Today's hotel industry is using new technology-driven tools to help them streamline the booking process and create a more seamless guest experience. When potential guests are shopping on a hotel's website, there's a clear opportunity before a booking The post Personalization Brings Higher Conversions, More Satisfaction, Better Loyalty appeared first on Duetto.

A 5-Step Guide to Guest Personalization

Duetto Research Blog·29 June 2018
Today, travelers' wants and needs are evolving at such a rapid pace that hoteliers often find themselves unable to do what they do best: anticipating guests' needs and compelling them to return. Thus, third parties like the OTAs, Google and Airbnb have created opportunities based on the industry's inability to adapt. Many in the industry The post A 5-Step Guide to Guest Personalization appeared first on Duetto.

Hotel Owners: DORMs Who Drive Profit Are 'Cool'

Duetto Research Blog·27 June 2018
While revenue managers can often be pigeonholed as nerdy numbers guys in the back office, once they start pulling levers and driving significant revenue, they’re often the coolest kid on the block.

Global Travel Brands WeChat Their Way to Chinese Customers

Duetto Research Blog·26 June 2018
Seven trending news stories that will have an impact on your hotel Revenue Strategy.

Travelport Betting Big on Blockchain for Hotel Distribution

Duetto Research Blog·25 June 2018
Major players are experimenting with blockchain to solve some of the most intractable problems in the travel technology ecosystem. Travelport’s chief architect Mike Croucher, for example, thinks blockchain has a chance to streamline hotel distribution.

What Keeps Hotel Distribution Leaders Up at Night?

Duetto Research Blog·22 June 2018
Some of the most influential leaders in the hotel distribution space are looking to machines and artificial intelligence to help remove friction in the process and improve distribution best practices.

In Louisiana, a Rising Tide Lifts all Riverboat Casinos

Duetto Research Blog·21 June 2018
While gaming companies across the country scramble to prepare for widespread adoption of sports betting, a longstanding riverboat casino law was recently overturned in the South that will perhaps have an even larger impact on the industry.

HITEC: Hotel Owners Discuss Shifting Tech Landscape

Duetto Research Blog·20 June 2018
Hoteliers understand the importance of technology to the future of their industry and are looking for tech partners to ramp up innovation around a few key areas, they said Tuesday to open HITEC 2018 in Houston. In a general session titled 'Technology and the Power of the C-Suite,' a panel of executives from brands, ownership The post HITEC: Hotel Owners Discuss Shifting Tech Landscape appeared first on Duetto.

Inn of the Mountain Gods Announces Revenue Strategy Partnership with Duetto

Duetto Research Blog·19 June 2018
Duetto, hospitality’s only Revenue Strategy Platform, has partnered with Inn of the Mountain Gods, an enterprise of the Mescalero Apache Tribe, to implement three of its cloud-based Revenue Strategy solutions at the integrated resort.

Vegas Union Workers Finally Beat the House

Duetto Research Blog·19 June 2018
Seven trending gaming industry stories that will impact your casino Revenue Strategy. 1. Vegas Union Workers Finally Beat the House Last month, 99% of union workers in Culinary Local 226 and Bartenders Local 165 voted to go on strike if a new five-year contract wasn't reached.

Why One Hotelier Says Listing on Airbnb Just 'Makes Sense'

Duetto Research Blog·18 June 2018
Seven trending hotel news stories that will impact your hotel Revenue Strategy.

The Future of Hotel Technology Will Be on Display at HITEC

Duetto Research Blog·15 June 2018
For decades, the hotel industry has lagged its peers in the adoption of technology to optimize business, and it doesn’t appear to be catching up anytime soon. Just this week, Sabre CEO Sean Menke said at the Skift Tech Forum that hotel technology is about a decade behind the airline industry’s solutions for pricing, distribution and personalization. Meanwhile, travelers’ wants and needs are evolving at such a rapid pace that hotels often find themselves caught in a tough cycle: chasing the “next best thing,” falling short and providing a lackluster experience. The fragmented nature of the hospitality industry is holding back innovation, leaving hoteliers unable to do what they do best: anticipate their guests’ needs and deliver an experience that compels them to return. As such, disruptors are having a feeding frenzy at the industry’s expense.

Blockchain: Loyalty and the Next Generation of Traveller

Duetto Research Blog·14 June 2018
Blockchain is the next major disruptor to the travel industry, according to industry experts talking at the Blockchain Demystified – How will it change your business? panel discussion at last week’s EyeforTravel Europe Summit.

Revenues Soar At European hotels

Duetto Research Blog·12 June 2018
Seven trending hotel news stories that will impact your hotel Revenue Strategy. 1. European Hotels Enjoy 19% Uplift in Profit Per Room The arrival of better weather has helped bolster business at hotels across Europe. In April, Europe's hotels enjoyed an 18.9% increase in profit per room, according to the latest poll by HotStats.

NYU Panelists Say Siloed Data is Holding Back Innovation

Duetto Research Blog·11 June 2018
How can hoteliers avoid being disrupted by using the available guest data and technology for good — to drive traveler satisfaction and also increase hotel profitability? That question was at the heart of a conversation among hotel technology experts on a panel at the NYU Investment Conference called “Technology, Data and Travel Disruptors.”

Spring '18 Is Here!

Duetto Research Blog· 8 June 2018
Spring is finally upon us, which means that it's time for our Spring '18 release! We have several exciting product enhancements for GameChanger, ScoreBoard and BlockBuster that we are so excited to share with you. GameChanger We know that personalized loyalty pricing is important to our casino customers. In order to help you capture additional The post Spring '18 Is Here! appeared first on Duetto.

Hotel CEOs: Technology Will Determine Future of Hospitality

Duetto Research Blog· 7 June 2018
In a hotel industry starved for innovation, it’s not surprising hospitality leaders on stage at the NYU International Hospitality Industry Investment Conference focused much of their attention not on real estate opportunities but instead on how technology will continue to push the industry forward. Conference chair and Loews Hotels CEO Jonathan M. Tisch opened this year’s conference by putting hotel technology directly in the spotlight.


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