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  • HFTP Research Report: Pre-opening Expenditures in Hospitality

    A study of the pre-opening budget; the timeline for these expenditures; timeline for onboarding of staff; and the selection, installation and training of the technology component. By Agnes DeFranco, Ed.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Letter from the HFTP Global President: At the End of the Year, We Reflect on the Best of the Year

    As we prepare to transition to the new HFTP Global board at the 2018 Annual Convention in October, I would like to take the time to reflect on my year serving as HFTP Global president.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

Can IoT reduce energy costs for retailers?

The Analytic Hospitality Executive | SAS·12 February 2019
This Is the third and final installment of a series of posts discussing promising use cases in retail and the benefits of adopting IoT technologies in 2019. What will be the ground-breaking new application of IoT and analytics that drives an epiphany and spurs widespread adoption?

Lessons learned from a real-world AI implementation

The Analytic Hospitality Executive | SAS·15 November 2018
When describing their business model, our customer, Epipoli (one of the leading gift card companies in Europe), tells the story of the ancient Limoncello makers of Italy. Limoncello is an intensely lemon-flavored liqueur famously produced in Sorrento, the Amalfi coast, and the island of Capri. The drink started as a local tradition, but quickly spread to the rest of Italy and then to the rest of the world.

The digital utility era is now: The customer/grid nexus

The Analytic Hospitality Executive | SAS·13 November 2018
Note: Today’s utility industry is in upheaval. All of the assumptions the business has run on have been turned on their heads. This post is the third in a three-part series looking at how analytics are helping utilities navigate this challenging landscape and find new opportunities for improvements in operations, customer satisfaction and revenue.

The myths and realities of AI in health care

The Analytic Hospitality Executive | SAS· 2 November 2018
Health care is facing an unprecedented need to reform, drive quality and cut costs. Growth in targeted, specific treatments and diagnostic technology, coupled with a rise in people with long-term and multiple chronic conditions, is creating unsustainable demand on the system. To thrive – or even merely survive – health care organizations must adapt and find ways to deliver better, more efficient care.

Why SAS?

The Analytic Hospitality Executive | SAS· 1 November 2018
I've worked at SAS for over 27 years and have often been asked: What does SAS do? or Why should I chose SAS? It all boils down to one question: Why SAS?

The digital utility era is now: Charging ahead with EV analytics

The Analytic Hospitality Executive | SAS·30 October 2018
Note: Today’s utility industry is in upheaval. All of the assumptions the business has run on have been turned on their heads. This post is the second in a three-part series looking at how analytics are helping utilities navigate this challenging landscape and find new opportunities for improvements in operations, customer satisfaction and revenue.

Screaming analytics. Let your safety data whisper.

The Analytic Hospitality Executive | SAS·29 October 2018
GAHHHHHHHHH! My screams filled the office hallways on a Sunday afternoon. In agony, I hopped to the ice machine to find relief for my crushed toe. Moments before, while hanging my shiny new patent plaque on the wall, it dropped six feet and landed on my big toe joint. Since it was a hot summer day, I was wearing open-toed sandals, which did nothing to protect the vulnerable joint.

The supply chain of things: IoT in supply chain

The Analytic Hospitality Executive | SAS·15 October 2018
What if you could automatically detect supply chain anomalies as they happen, or even predict them in advance? You'd be able to take timely corrective action and help maximize revenue, margins, customer satisfaction and shareholder value.

What Wuxi can teach us about being a smart city

The Analytic Hospitality Executive | SAS·28 September 2018
The Grand Buddha at Ling Shan, located on the northern bank of Taihu Lake near Wuxi, China is a fitting metaphor for smart city initiatives in China, specifically Wuxi in the Jiangsu Province in Eastern China. One of the largest Buddha statues in the world, the bronze monument reaches 88 meters (288 feet) high and weighs over 700 tons. Surrounded by three hills and overlooking the lake, this Buddha is “friendly, smiling, observing all living things and protecting his people.”

Teaching and learning analytics - two professors' perspectives

The Analytic Hospitality Executive | SAS·24 September 2018
Why is teaching and learning analytics so important? Recently, I interviewed two professors to gain their perspective on teaching students the skills they’ll need to pursue a lucrative career in the digital age.

Don't just do digital. Be digital.

The Analytic Hospitality Executive | SAS·24 September 2018
If you were to ask Tricia Wang, PhD, about real business growth, she would tell you that it lies outside the boundaries of the known. Not everything valuable is measurable, she would say. And big data is hiding new customers in the market from you.

What could you create if nothing were impossible?

The Analytic Hospitality Executive | SAS·19 September 2018
Referred to as the instigator of innovation, Mick Ebeling works to expand the human possibilities of technology through his company, Not Impossible Labs, whose mission is to change the world through technology and story.

Five ways that AIoT delivers value to utilities

The Analytic Hospitality Executive | SAS·14 September 2018
What’s that buzz on the power line? It’s AI, of course! But what is AIoT, you ask? It is applying artificial intelligence (AI) to data from smart devices connected by the Internet of Things (IoT).

Having fun, getting involved and feeling useful: Data for Good

The Analytic Hospitality Executive | SAS·20 August 2018
I love data; I’m a real and unabashed data geek. I'm the sci-fi nerd who has fun with data from Star Wars and analyzes World of Warcraft logs using SAS. More importantly, I love what data can do. I love the way it can show people new insights and new ideas, and perhaps even change their minds. I love being able to turn things upside-down by using data, or show a picture that is so stark, you just can’t question it — like these on the effect of climate change on the oceans. It blows my mind, and I know it has that affect on other people, too.

4 inspiring videos from Analytics Experience keynote speakers

The Analytic Hospitality Executive | SAS·17 August 2018
Get ready to have your mind blown. Whether or not you plan to attend Analytics Experience in San Diego on September 17, you'll be inspired by the speakers we have lined up to keynote the event. There's an inventor. A data scientist. A world class athlete. And a photographer. They've all pushed boundaries, performed magic and done what many thought to be impossible. Watch the videos below to be inspired, and if you can, make plans to come meet them at Analytics Experience in September.

Curiosity: The force that drives innovation in SAS(r) technologies

The Analytic Hospitality Executive | SAS·15 August 2018
Two simple words. A bold question. Driver of change and progress. Fuel for innovation. “What if?” perfectly captures core values of the SAS culture: to be curious, forward-thinking and to challenge assumptions in solving problems. Today, I would like to introduce to you the people behind four of our new technologies and share how their curiosity is at the heart of progress and how it transforms lives through analytics.

The wizarding world of data

The Analytic Hospitality Executive | SAS·10 August 2018
I am unabashedly a data zealot, but not a data scientist. I believe in the power of data and data analytics, and that the data revolution has started. It will transform all our lives in ways we cannot even imagine. This is one of the things that attracted me to SAS.

#VideoTag: the online game you've never heard of (and will want to join)

The Analytic Hospitality Executive | SAS· 8 August 2018
We’re bringing the concept of #VideoTag to LinkedIn. What's #VideoTag, you ask? It's an online adaptation of the old schoolyard game. In short, you record a video of yourself, upload it to LinkedIn and tag others to respond. It’s a fun, easy way to spur conversation online by showing your personality and lending your perspective on a topic of your choice. All it takes is a camera, a LinkedIn account and a topic that sparks your curiosity.

How are CSPs using real-time analytics to improve customer experience?

The Analytic Hospitality Executive | SAS· 7 August 2018
How important is the customer experience in communications today? “Very important” is an understatement. It should be the top area of focus for all communications providers. It’s no secret that when customers are extremely satisfied, they become brand champions for the companies that provide them the products and services they value most. That’s also how providers distinguish themselves from the competition.

12 real-world examples of smart grid analytics

The Analytic Hospitality Executive | SAS· 6 August 2018
Looking for use cases for analytics to derive value at an electrical utility? We have identified over 125 ways you can use analytics to improve the business processes at an electric utility. I recently posted a series of blog posts discussing four different use cases. Now I'd like to share 12 real-world examples of smart grid analytics was published on SAS Voices by David Pope

Scaling data and analytics across the University of North Carolina

The Analytic Hospitality Executive | SAS· 2 August 2018
Recently, Scott Jackson, Director Business Intelligence at the University of North Carolina at Chapel Hill shared their data quality, reporting and analytics journey. They're using SAS in a multitude of ways - from operations, institutional research, athletics - and are now looking to scale to the enterprise.

4 resources to help convince your boss to send you to SAS Analytics Experience

The Analytic Hospitality Executive | SAS·24 July 2018
Wondering what makes this conference special? Over the years I’ve heard from many attendees that it’s the best way to get the most out of their analytics investments. Analytics Experience is a learning-focused conference featuring networking opportunities, training, certification exams and analytics presentations for all skill levels. #AnalyticsX will give you the chance to experience leading analytics techniques at the forefront of the industry and help take your department to the next level.

7 tips for operationalizing analytics

The Analytic Hospitality Executive | SAS·13 July 2018
One of the biggest challenges we’ve been hearing from customers lately is that they need help operationalizing analytics to extend the value of their modeling efforts. In many cases, they’ve hired smart data analysts who can transform data and create sophisticated models, but their work is used for a single purpose and then it sits on a hard drive somewhere.

Analytics use cases for utilities: Portfolio analytics

The Analytic Hospitality Executive | SAS·11 July 2018
SAS works with utilities all over the world, helping these companies capitalize on the value of analytics and become "digital utilities." When we talk to utilities, we look at analytics use cases across: assets and operations; customers; portfolio; and corporate operations (see diagram below). In this fourth post of my four-part series, I will highlight a portfolio analytics use case.

U of Oklahoma attracting new Sooners sooner with analytics

The Analytic Hospitality Executive | SAS· 9 July 2018
Like the fabled winds of song, new students come sweepin’ down the plains to the University of Oklahoma, with a little help from analytics. I recently had the opportunity to chat with Lisa Moore, Data Scientist at the University of Oklahoma, on her expanding use of predictive analytics. It had been a while since my previous blog post on how she successfully used SAS® Enterprise Miner™ to assess the probability that an admitted student would enroll and then determine what actions recruitment officers should take to entice students to come to the University of Oklahoma. And I was excited to learn about her newest opportunities for using analytics.

What can Michael Chui teach you about AI?

The Analytic Hospitality Executive | SAS· 6 July 2018
Are you still learning about artificial intelligence and researching how it can be applied to your business scenarios? In a recent Harvard Business Review webinar, moderator Angela Herrin had an opportunity to discuss the value of AI to organizations with both Michael Cui and Brain McCarthy of McKinsey. Their discussion covered best practices for successful AI deployments and predictions about the future of AI.


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