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  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

  • Letter from the HFTP Global President: Budgeting and Planning are Integral to Success

    HITEC Houston, which attracted HFTP’s largest event attendance in history, may now be behind us but the year is far from over. At the end of this month on July 28 is the new Club Forum in Sarasota, Florida USA.

  • HITEC Special: Revenue Strategy: Not Just a Fancy New Name for Revenue Management

    By Cindy Estis Green. A strategic view of revenue calls for proactive business mix planning and decision-making around deployed resources, well beyond reacting to what comes over the transom. Excerpt from the 2018 HITEC Bytes Special Report.

Five ways that AIoT delivers value to utilities

The Analytic Hospitality Executive | SAS·14 September 2018
What’s that buzz on the power line? It’s AI, of course! But what is AIoT, you ask? It is applying artificial intelligence (AI) to data from smart devices connected by the Internet of Things (IoT).
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Having fun, getting involved and feeling useful: Data for Good

The Analytic Hospitality Executive | SAS·20 August 2018
I love data; I’m a real and unabashed data geek. I'm the sci-fi nerd who has fun with data from Star Wars and analyzes World of Warcraft logs using SAS. More importantly, I love what data can do. I love the way it can show people new insights and new ideas, and perhaps even change their minds. I love being able to turn things upside-down by using data, or show a picture that is so stark, you just can’t question it — like these on the effect of climate change on the oceans. It blows my mind, and I know it has that affect on other people, too.

4 inspiring videos from Analytics Experience keynote speakers

The Analytic Hospitality Executive | SAS·17 August 2018
Get ready to have your mind blown. Whether or not you plan to attend Analytics Experience in San Diego on September 17, you'll be inspired by the speakers we have lined up to keynote the event. There's an inventor. A data scientist. A world class athlete. And a photographer. They've all pushed boundaries, performed magic and done what many thought to be impossible. Watch the videos below to be inspired, and if you can, make plans to come meet them at Analytics Experience in September.

Curiosity: The force that drives innovation in SAS(r) technologies

The Analytic Hospitality Executive | SAS·15 August 2018
Two simple words. A bold question. Driver of change and progress. Fuel for innovation. “What if?” perfectly captures core values of the SAS culture: to be curious, forward-thinking and to challenge assumptions in solving problems. Today, I would like to introduce to you the people behind four of our new technologies and share how their curiosity is at the heart of progress and how it transforms lives through analytics.

The wizarding world of data

The Analytic Hospitality Executive | SAS·10 August 2018
I am unabashedly a data zealot, but not a data scientist. I believe in the power of data and data analytics, and that the data revolution has started. It will transform all our lives in ways we cannot even imagine. This is one of the things that attracted me to SAS.

#VideoTag: the online game you've never heard of (and will want to join)

The Analytic Hospitality Executive | SAS· 8 August 2018
We’re bringing the concept of #VideoTag to LinkedIn. What's #VideoTag, you ask? It's an online adaptation of the old schoolyard game. In short, you record a video of yourself, upload it to LinkedIn and tag others to respond. It’s a fun, easy way to spur conversation online by showing your personality and lending your perspective on a topic of your choice. All it takes is a camera, a LinkedIn account and a topic that sparks your curiosity.
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How are CSPs using real-time analytics to improve customer experience?

The Analytic Hospitality Executive | SAS· 7 August 2018
How important is the customer experience in communications today? “Very important” is an understatement. It should be the top area of focus for all communications providers. It’s no secret that when customers are extremely satisfied, they become brand champions for the companies that provide them the products and services they value most. That’s also how providers distinguish themselves from the competition.
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12 real-world examples of smart grid analytics

The Analytic Hospitality Executive | SAS· 6 August 2018
Looking for use cases for analytics to derive value at an electrical utility? We have identified over 125 ways you can use analytics to improve the business processes at an electric utility. I recently posted a series of blog posts discussing four different use cases. Now I'd like to share 12 real-world examples of smart grid analytics was published on SAS Voices by David Pope
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Scaling data and analytics across the University of North Carolina

The Analytic Hospitality Executive | SAS· 2 August 2018
Recently, Scott Jackson, Director Business Intelligence at the University of North Carolina at Chapel Hill shared their data quality, reporting and analytics journey. They're using SAS in a multitude of ways - from operations, institutional research, athletics - and are now looking to scale to the enterprise.
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4 resources to help convince your boss to send you to SAS Analytics Experience

The Analytic Hospitality Executive | SAS·24 July 2018
Wondering what makes this conference special? Over the years I’ve heard from many attendees that it’s the best way to get the most out of their analytics investments. Analytics Experience is a learning-focused conference featuring networking opportunities, training, certification exams and analytics presentations for all skill levels. #AnalyticsX will give you the chance to experience leading analytics techniques at the forefront of the industry and help take your department to the next level.
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7 tips for operationalizing analytics

The Analytic Hospitality Executive | SAS·13 July 2018
One of the biggest challenges we’ve been hearing from customers lately is that they need help operationalizing analytics to extend the value of their modeling efforts. In many cases, they’ve hired smart data analysts who can transform data and create sophisticated models, but their work is used for a single purpose and then it sits on a hard drive somewhere.
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Analytics use cases for utilities: Portfolio analytics

The Analytic Hospitality Executive | SAS·11 July 2018
SAS works with utilities all over the world, helping these companies capitalize on the value of analytics and become "digital utilities." When we talk to utilities, we look at analytics use cases across: assets and operations; customers; portfolio; and corporate operations (see diagram below). In this fourth post of my four-part series, I will highlight a portfolio analytics use case.
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U of Oklahoma attracting new Sooners sooner with analytics

The Analytic Hospitality Executive | SAS· 9 July 2018
Like the fabled winds of song, new students come sweepin’ down the plains to the University of Oklahoma, with a little help from analytics. I recently had the opportunity to chat with Lisa Moore, Data Scientist at the University of Oklahoma, on her expanding use of predictive analytics. It had been a while since my previous blog post on how she successfully used SAS® Enterprise Miner™ to assess the probability that an admitted student would enroll and then determine what actions recruitment officers should take to entice students to come to the University of Oklahoma. And I was excited to learn about her newest opportunities for using analytics.
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What can Michael Chui teach you about AI?

The Analytic Hospitality Executive | SAS· 6 July 2018
Are you still learning about artificial intelligence and researching how it can be applied to your business scenarios? In a recent Harvard Business Review webinar, moderator Angela Herrin had an opportunity to discuss the value of AI to organizations with both Michael Cui and Brain McCarthy of McKinsey. Their discussion covered best practices for successful AI deployments and predictions about the future of AI.
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Analytics use cases for utilities: Customer analytics

The Analytic Hospitality Executive | SAS· 5 July 2018
Our company talks to utilities all over the world about the value of analytics and "the digital utility," and we share analytics use cases across: assets and operations; customers; portfolio; and corporate operations (see diagram below). In this third post of my four-part series, I'll highlight a customer analytics use case.
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Everything you need to know about the weekly #SASChat

The Analytic Hospitality Executive | SAS· 2 July 2018
Looking to connect and engage with other like-minded people in a meaningful way? A #SASchat might just what you're looking for! #SASChat is SAS' version of a Twitter chat: a live, online event that works like any get-together. Participating in a #SASchat is a great way to: Engage with an Everything you need to know about the weekly #SASChat was published on SAS Voices by Kristine Vick
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Blazing statistics: visualizing wildfire data

The Analytic Hospitality Executive | SAS·29 June 2018
As a resident of Northern California, I was interested in learning more about the causes of wildfires. My area has recently experienced large fires that caused many residents to evacuate their homes and some who have even lost their lives. Last October there were more than 170 fires that burned over 245,000 acres in Northern California alone. According to The Sacramento Bee, Cal Fire has alleged that trees around power lines sparked three wildfires in Butte and Nevada Counties in October. These fires destroyed 60 structures, burned close to 1,000 acres of land and caused many residents to evacuate their homes. What are the main causes of Wildfires? And how can I make sure I keep my home and family safe? To help answer these questions I decided to use SAS® Visual Analytics to perform data discovery on wildfire data downloaded from United States Department of Agriculture. This data contains data on wildfires that have occurred in the United States from 1992 to 2015. It contains 1.88 million wildfire records that occurred over 24 years and have burned approximately 140 million acres.
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How are data visualization and analytics used in higher education?

The Analytic Hospitality Executive | SAS·28 June 2018
We hear a lot about how various industries are using data visualization and analytics. But what about the education industry? The institutional research office (IR) at universities is the center for data, reports and analytics and provides decision makers with information about the university. The IR teams are working on How are data visualization and analytics used in higher education? was published on SAS Voices by Georgia Mariani
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Analytics use cases for utilities: Assets and operations

The Analytic Hospitality Executive | SAS·27 June 2018
Our company talks to utilities all over the world about the value of analytics. We help utility executives understand what the "digital utility company" looks like and share use cases to illustrate how these companies are using analytics across: assets and operations; customers; portfolio, and corporate operations (see diagram below). In this second post of my four-part series, I'll highlight an assets and operations analytics use case.
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Living in a model smart city in Cary, NC

The Analytic Hospitality Executive | SAS·26 June 2018
I have lived in the Town of Cary for more than twenty years; two of my three children were born at the local WakeMed Cary Hospital. I’m a big fan of my city, or town as it prefers to be called – even though the population is over 160,000.
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How are retailers using real-time analytics to improve customer experience?

The Analytic Hospitality Executive | SAS·25 June 2018
Retailers don’t need to be reminded about the importance of customer experience. It’s critical – and that’s been true since the dawn of retail. But the nature of that experience has been changing at a rapid clip in recent years, due in large part to well-documented shifts in technology and the emergence of digital channels.
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The world is on the move: Exploring migration with network analysis

The Analytic Hospitality Executive | SAS·21 June 2018
More than 3.5 percent of the world's population is on the move, considered international migrants. That's more than 250 million people living in a country different than their country of birth or nationality.
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Analytics use cases for utilities: Corporate operations

The Analytic Hospitality Executive | SAS·20 June 2018
Our company talks to utilities all over the world about the value of analytics. We like to talk about "the digital utility" and break down analytics use cases across: assets and operations; customers; portfolio; and corporate operations.
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Will artificial intelligence replace humans?

The Analytic Hospitality Executive | SAS·19 June 2018
We have entered the 'second machine age.' The first machine age began with the industrial revolution, which was driven primarily by technology innovation. The ability to generate massive amounts of mechanical power made humans more productive.
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4 ways to visualize climate changes in the oceans and the Arctic

The Analytic Hospitality Executive | SAS·15 June 2018
Many things in nature can be seen as chain reactions. When one action occurs, others follow suit. For example, atmospheric greenhouse gas levels are increasing, which leads to a warming of the oceans. As the oceans warm, weather and climate patterns across the globe are impacted because the amount of water vapor in the air changes. I used SAS Visual Analytics to create four visualizations that show how changes in our climate are affecting the oceans and the Arctic.
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Visualizing the World Cup

The Analytic Hospitality Executive | SAS·14 June 2018
American readers may know that the World Cup is a big deal in other countries. But it's hard to grasp just how ubiquitous and important it is when there's no other event like it in the United States. The best way I can describe it is if the series finale of Game of Thrones aired during the commercial breaks of the Super Bowl and the halftime show was Beyoncé hosting the Oscars.

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