• The Art of Pitching: Is it Overrated - or Essential?

    Pitching… that thing we force notoriously introverted geeks to do for funding. The main idea is that an entrepreneur — unless his name is Elon Musk or Tony Stark — has limited resources and needs the financial support of pockets that are substantially deeper than his own.

  • What to Expect: New Changes Coming to Lease Accounting Standards

    The upcoming revision to lease accounting standards was one of the topics discussed by the HFTP Hotel Advisory Council in their February 2018 meeting. The surprising conclusion from the council: The hotel industry in general is not prepared for the changes, and there is no viable off-the-shelf software that any of the members were aware of that would assist with the accounting for the new standard.

  • HFTP GDPR Guidelines: Hospitality Organization Flow Charts

    This document is a set of flow charts illustrating data flow scenarios, involved parties providing hospitality services, steps of the guest journey and more. Four scenarios are presented: independent hotel, independent hotel with third party agreement, branded hotel and branded hotel with independent control.

  • Job Description Template: Club Accounting Positions

    The HFTP Americas Research Center has developed example job descriptions for club accounting positions. The process involved reviewing sample job descriptions, and compiling the information into standardized job descriptions.


IoT use cases on display at new innovation centre

The Analytic Hospitality Executive | SAS·25 April 2018
A future of flying cars and Minority Report-styled predictive dashboards may still be some time away, but the possibilities of robotics and Artificial Intelligence (AI)-powered automation are a reality today. From connected cars to smart homes and offices, we see daily how big data and the Internet of Things (IoT) are changing the way industries and societies work. As we collect big data from sensors and devices, analytics becomes increasingly important in making sense of today’s connected world. Data not analysed is value not realized. And that is an opportunity cost to organizations. Examples at a recent event include brain wave detection and image recognition to enhance manufacturing operations. Keep reading to learn more about the event and these exciting innovations.

Build your analytics advantage in manufacturing

The Analytic Hospitality Executive | SAS·25 April 2018
Connect with SAS before and during IndustryWeek Manufacturing & Technology, a three-day event focusing on the key elements of advanced manufacturing: lean and continuous improvement, leadership, technology integration, talent management and best practices to achieve operational excellence. We look forward to seeing you at Industry Week's Manufacturing & Technology Conference & Expo in Raleigh, NC. Here, you can discover why SAS is the global leader in manufacturing analytics, with more than 2,000 manufacturing customers across 52 countries.

How machine learning is disrupting demand planning

The Analytic Hospitality Executive | SAS·17 April 2018
The impressive advances in artificial intelligence (AI) and machine learning (ML) over the past decade are supported by supervised deep learning: training ML algorithms to perform narrow, single-domain tasks. The learning is supervised because you're telling the algorithm the correct answer (the label) as it is exposed to many examples using big data. We're now seeing unsupervised learning systems that learn faster, require less data, and achieve impressive performance. These supervised and unsupervised “intelligent automation” techniques can help experts achieve automation while enriching their domain expertise to do their work more effectively, not eliminate them.

AI for fraud detection: beyond the hype

The Analytic Hospitality Executive | SAS·12 April 2018
The financial services industry has witnessed considerable hype around artificial intelligence (AI) in recent months. We’re all seeing a slew of articles in the media, at conference keynote presentations and think-tanks tasked with leading the revolution. AI indeed appears to be the new gold rush for large organisations and FinTech companies alike. However, with little common understanding of what AI really entails, there is growing fear of missing the boat on a technology hailed as the ‘holy grail of the data age.’ Devising an AI strategy has therefore become a boardroom conundrum for many business leaders.

Data can tell stories that transform the world

The Analytic Hospitality Executive | SAS· 4 April 2018
Data and analytics touch our lives every day. Consider: A call from your bank warning of a suspicious transaction. A well-timed discounted offer for something you need. Most people realize that data and analytics are behind these things, but they remain on the periphery of mainstream conversations. We need to change that.

Gartner names data science and machine learning leaders

The Analytic Hospitality Executive | SAS· 9 March 2018
I bet many of you didn’t even know the term machine learning five years ago. But Gartner did. The Gartner Magic Quadrant for Data Science and Machine Learning Platforms, 2018 was just released, and SAS has been in the leader’s quadrant for five years straight. According to Gartner, “This Magic Quadrant evaluates vendors of data science and machine-learning platforms. These are software products that data scientists use to help them develop and deploy their own data science and machine-learning solutions.” While classical machine learning has been around for a while, innovations around artificial intelligence (AI) are providing organizations new ways to improve efficiencies and unlock better outcomes for their customers.

Three energy trends that are actually IoT opportunities

The Analytic Hospitality Executive | SAS· 2 March 2018
You’ve probably heard the stats about the number of internet-connected devices, which make up the Internet of Things (IoT). Most likely, you’re part of the narrative. We're all connected in new ways and through more devices than ever before. Sometimes IoT impacts our daily lives – safety sensors on cars, location information on your kids’ phones. The benefits of these IoT applications include peace of mind and positive customer experience. Another group of IoT applications are industrial, such as automation in manufacturing, supply chain and shipping logistics. Corporations invest in these IoT technologies to recognize the benefits of process efficiency and lower costs.

The Inspiration of Things: technology shines at youth chess tournament

The Analytic Hospitality Executive | SAS·27 February 2018
Chess has been intertwined with Computer Science since, well ... forever. Long before supercomputer Deep Blue, loaded with human-crafted chess algorithms, beat reigning world champion Garry Kasparov in 1997. Well before AlphaZero AI defeated all of human chess knowledge with just a few hours of study. Way before computers even existed, mathematicians studied problems like the knight's tour -- starting in the 9th century. We know chess can inspire mathematical and technology pioneers. But how about the other way around: inspiring top youth chess players to become science, technology, engineering and mathematics (STEM) heroes? That was our goal, with help from Lenovo, at this past weekend's North Carolina youth chess tournament, 2018 NC K-12 Chess Championship. And Internet of Things (IoT) technology played a big part in the weekend-long endeavor.

Is quick response forecasting a reality or just another buzzword?

The Analytic Hospitality Executive | SAS·26 February 2018
“Quick response forecasting (QRF) techniques are forecasting processes that can incorporate information quickly enough to act upon by agile supply chains” explained Dr. Larry Lapide, in a recent Journal of Business Forecasting column. The concept of QRF is based on updating demand forecasts to reflect real and rapid changes in demand, both during and between planning cycles.

Why is it important to add a human touch to big data?

The Analytic Hospitality Executive | SAS·12 February 2018
In the hype and excitement surrounding artificial intelligence and big data, most of us miss out on critical aspects related to collection, processing, handling and analyzing data. It's important for data science practitioners to understand these critical aspects and add a human touch to big data. What are these aspects? Why is it important to add a human touch to big data? was published on SAS Voices by Jay Paulson

Who's ready for AI? Notes from NRF

The Analytic Hospitality Executive | SAS·29 January 2018
Enochlophobia. It means “fear of crowds,” and I have it. I wouldn’t be caught dead anywhere near Times Square on New Years’ Eve, and how did I ever endure the stadium-sized rock concerts of my youth? I’m thinking all this as I navigate the sea of people at the National Retail Federation’s annual Big Show at the Javits Center. Representing retailers across market segments and geographies, attendees traverse the show floor en masse, making uncomfortable human contact inevitable. It’s flu season, I think.

How do you take your manufacturing business to the next level?

The Analytic Hospitality Executive | SAS·26 January 2018
Let's lay down some fundamentals. In business you want to achieve the highest revenues with the best margins and the lowest costs. More specifically, in manufacturing, you want your products to be the highest quality (relative to specification) when you make the item. And you want it shipped to the How do you take your manufacturing business to the next level? was published on SAS Voices by Tim Clark

Let's chat about chatbots

The Analytic Hospitality Executive | SAS·25 January 2018
A chatbot is a computer program that uses natural language processing (NLP) and artificial intelligence to simulate human conversation and derive a response. Essentially, it’s a machine that can chat with you or respond to your chatter.

Two tech trends shaping 2018 and beyond

The Analytic Hospitality Executive | SAS·18 January 2018
Technology is changing rapidly: autonomous vehicles, connected devices, digital transformation, the Internet of Things (IoT), machine learning, artificial intelligence (AI), automation. The list goes on. And it has only begun. I do not try to predict the future. Instead, I examine the trends in technology and look for disruptive forces Two tech trends shaping 2018 and beyond was published on SAS Voices by Oliver Schabenberger

Why do we rely on judgment when analytics outperforms it?

The Analytic Hospitality Executive | SAS·17 January 2018
Over the holidays, I read a fascinating book titled The Undoing Project: A Friendship That Changed Our Mind by Michael Lewis (W.W. Norton & Company, 2017). Lewis also authored the book Money Ball: The Art of Winning an Unfair Game (2003). The Undoing Project is about two psychologists (Danial Kahneman, behavior psychologist, and Amos Tversky, mathematical psychologist) who researched a series of breakthrough studies that led to the field of behavioral economics.

Former US Chief Technology Officer encourages STEM diversity

The Analytic Hospitality Executive | SAS·12 January 2018
Former U.S. Chief Technology officer Megan Smith stressed the importance of continued investments in science, technology, engineering and mathematics (STEM) in her keynote address at SAS Analytics Experience, sharing a quote from George Washington. In his first address to Congress, in 1790, Washington said, “There is nothing which can better deserve your patronage than the promotion of science and literature.” And that quote from our country's founding father still rings true today said Smith. STEM provides children with an avenue to explore science and technology that can lead to future employment. STEM also awakens different social groups to science and technology, leading to a more diverse workforce, and more successful businesses.

Data management predictions for 2018

The Analytic Hospitality Executive | SAS· 4 January 2018
What will 2018 unveil for the data management market? I searched expert opinions on technology trends for 2018 and matched them against my own to uncover the five major trends that I think we’ll see in data management this year

Building effective tools for population health management

The Analytic Hospitality Executive | SAS·28 December 2017
At a time of unprecedented financial challenges – from payment shifts and regulatory mandates to aging populations – our nation’s hospitals are awash in data. Clearly, there is a need for analytics capabilities to make health care more efficient, cost-effective and satisfying to patients and providers alike. In the October 2017 issue of Population Health News, I shared my ideas on how best to design population health management tools to address high-risk populations. I wanted to re-share those ideas here, where I can also expand them and hopefully encourage some discussion. What is population health management? The collection and analysis of healthcare data across multiple systems to improve outcomes for an entire population of patients. Regardless of the approach, the effectiveness of any population health management (PHM) strategy ultimately hinges on an organization's ability to manage data. The volume of available health data has become a deluge that healthcare leaders and practitioners alike find overwhelming. This data must be governed, managed and harnessed to inform clinical and business decisions in an increasingly complicated environment. How to do that, and what tools to use, remains elusive to many organizations.

What makes SAS so powerful

The Analytic Hospitality Executive | SAS·19 December 2017
SAS' tag line is The Power to Know©, But what makes SAS so powerful? Ask our users and they'll tell you -- it's because SAS allows them to answer questions which previously could not be answered. How does SAS do this? SAS built a 4th generation programming language which makes it easier for users to prepare data for analytics, perform analytics, and then deploy the results of analytics into production systems.

Why now is the time to identify indicators of attack

The Analytic Hospitality Executive | SAS·18 December 2017
You never saw it coming. No indicators of attack on your financial data. Then, you get a letter. Your financial information was exposed in a massive data breach. What do you do now? Your identity is forever at risk. Unfortunately, you can't change where you used to live, when you last refinanced your mortgage or what credit card you just opened. Turning back the clock doesn't change the result. That data will always be out there, exposed.

A practical approach to blockchain analytics

The Analytic Hospitality Executive | SAS·15 December 2017
What is blockchain and how can you analyze data in a blockchain? This article will discuss various forms of blockchain analytics from a tactical or heuristic perspective. I’ll explain how SAS technologies can provide advanced analytics for operational, value/asset and regulatory viewpoints in the diverse world of open source blockchain technologies.

Coming soon to a grid near you: certainty amid confusion

The Analytic Hospitality Executive | SAS·14 December 2017
The paradigm in which we have all lived in an electrified world is changing. The convergence of technology, changing business models, and increasing customer expectations means the way utilities have operated for the last 100+ years must change. Further, this change must embrace where the operations side of the business – “certainty” – runs up against the customer side of the business – “confusion.”

It's an AI wonderland

The Analytic Hospitality Executive | SAS· 9 December 2017
It's that time of year, once again, when I take a traditional Christmas song or carol and create a fun technology-related version of it to share with all of you. This is the fourth year and the seventh song, so I hope you enjoy your holiday song for 2017: AI It's an AI wonderland was published on SAS Voices by David Pope

Are you ready for the Chief Data Officer challenge?

The Analytic Hospitality Executive | SAS· 7 December 2017
The primary obstacle to becoming a data-driven business is that data is not readily available, leaving valuable insights unused in data silos. To overcome this hurdle, today’s companies are creating a new role: Chief Data Officers (CDO). Responsible for unlocking insights hidden in data silos, the CDO is tasked with improving data management, analytics and decision making. Duties range from organizational changes, to process and technology improvements, all with the goal of treating data as a corporate asset and gaining additional business value from data.

4 Reasons to Kick Start your Analytics Journey with SAS Visual Analytics

The Analytic Hospitality Executive | SAS· 6 December 2017
Are you struggling to kick start your organization’s analytics journey, especially when it comes to leveraging advanced analytics and machine learning techniques? If the answer is yes then you’re definitely not alone. Whilst most organisations today recognise the benefit of analytics and data science, many are still struggling to kick start their analytics journey. Advanced data scientists are in short supply, and a largely siloed approach to analytics using multiple tools has prevented a more collaborative approach to analytics. What if you had a way to empower business analyst and citizen data scientists? What if you had a way to quickly test and explore variables, uncover correlation relationships and prototype predictive models using a drag and drop, GUI-driven approach to analytics? SAS® Visual Analytics, along with the add-on SAS® Visual Statistics module, offers users a powerful visual oriented tool that supports data exploration and visual modeling in a collaborative environment. Keep reading to learn how you can kick start your analytics journey with SAS Visual Analytics.

Analytics = brilliance

The Analytic Hospitality Executive | SAS·21 November 2017
I recently spent two days with an innovative communications customer explaining exactly what SAS analytics can do to help them take their advertising platform to a whole new level. Media meets data resulting in addressable advertising. SAS would essentially be the brain behind all their advertising decisions, helping them ingest enormous amounts of TV and digital data to create meaningful customer segments and truly targeted ads. This new analytics platform will elevate their business and position in the market.


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