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  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

  • Letter from the HFTP Global President: Budgeting and Planning are Integral to Success

    HITEC Houston, which attracted HFTP’s largest event attendance in history, may now be behind us but the year is far from over. At the end of this month on July 28 is the new Club Forum in Sarasota, Florida USA.

  • HITEC Special: Revenue Strategy: Not Just a Fancy New Name for Revenue Management

    By Cindy Estis Green. A strategic view of revenue calls for proactive business mix planning and decision-making around deployed resources, well beyond reacting to what comes over the transom. Excerpt from the 2018 HITEC Bytes Special Report.

Disneyland's Hotel Workers Will See Starting Pay Rise to $15 an Hour

skift.com - Hotels·6h
Workers at Disney's parks in Florida and California have already negotiated wage increases, so it makes sense that the company's hotels are following.

Skift Trend Report: Creating the Hotel of the Future With Ancillaries

skift.com - Hotels·18 September 2018
Our newest report takes a look at the rapidly evolving world of hotel ancillaries. These "add-on" purchases are already a key tool for hotels to maximize revenue. But now, they are taking on much greater importance as hotels look to deepen relationships with guests and play a greater role in the entire customer journey.

U.S. Hotel Industry Commits to Giving Panic Button Safety Devices to Workers

skift.com - Hotels· 6 September 2018
Implementation of panic buttons, or employee safety devices, for hotel employees is a good start, but it should just be the beginning of the much broader measures the entire global hospitality industry should take to ensure the safety of every single person who walks through its doors.

Power of the New Marriott: Latest Skift Research Report

skift.com - Hotels·21 August 2018
The monumental task of integrating Starwood continues almost two years later at Marriott, with all eyes on the Sheraton brand turnaround and the merging of the loyalty programs. Both could mean millions in incremental fee revenue, and efforts to reduce hotel-owner costs aren't going unnoticed.

Marriott and Starwood Face Speed Bumps in Loyalty Merger

skift.com - Hotels·20 August 2018
The planned integration of Starwood Preferred Guest and Marriott Rewards did not go entirely smoothly this weekend. Some members were not shy about expressing their unhappiness.

Generator Doesn't Want to Be Known as a Hostel Brand Anymore

skift.com - Hotels·20 August 2018
London-based Generator has always been known as a brand eager to upend preconceived notions about what a hostel could be. So, it makes perfect sense, as the 14-property brand matures and expands into new markets — including Miami this month — that Generator drops the “hostels” part of its name and moves forward simply as “Generator.”

Luxury Hotelier Oberoi Group Stays the Course By Focusing on One Brand

skift.com - Hotels·20 August 2018
It all started with a plague. In 1922, 24-year-old Mohan Singh Oberoi fled his hometown of Bhaun, India, in the Punjab province, now a region of Pakistan. He was penniless, but his mother, who raised him alone, urged him to escape the virulent outbreak overtaking their village and find work in Shimla, India, a nearby city. He spent the summer rambling around the countryside, desperately trying to land a job. One day, he walked into the Hotel Cecil and asked if there were any openings. To Oberoi’s surprise, the manager hired him as a front desk clerk.

Lawyers for Vegas Shooting Victims Criticize MGM Resorts

skift.com - Hotels·17 August 2018
The far-reaching toll of gun violence knows no bounds.

How Independent Hotels are Reimagining Loyalty Programs

skift.com - Hotels·16 August 2018
Independent hotels don't have the global resources of major chains when it comes to building traditional guest loyalty programs. But independent hoteliers are pushing the envelope and finding creative ways to reward loyal guests and guests who book direct.

Google Finds Customer Service Beats Loyalty Programs

skift.com - Hotels·16 August 2018
It's no surprise that travelers are starting to place a higher priority on customer experience over loyalty programs considering how uncomfortable air travel has become. Google's data just proves it.

Trump Organization Calls Illinois Attorney General Lawsuit Political

skift.com - Hotels·15 August 2018
It looks like the Trump International Hotel & Tower in Chicago didn't get required permits over its use of Chicago River water. The Trump administration's Environmental Protection Agency hasn't exactly been a stickler for environmental paperwork, either.

Megatrends Video: The Hotel of the Future Is Here Today

skift.com - Hotels·14 August 2018
In January, Skift published a Megatrend about the hotel of the future . And while some people might envision the hotel of the future as one helmed by robots, or something out of “The Jetsons,” the truth is that, in some ways, that hotel is already here. Building on the concept of a mixed-use development, Skift explored a new version of “mixed use 2.0,” where all the many, multi-faceted components of a hotel, as well as commercial units — from retail and restaurants to co-working and co-living — all come together in a truly seamless experience.

Nikki Beach to Diversify Beyond Club-Style Resorts Into Wellness

skift.com - Hotels·13 August 2018
But don't worry: The clubs aren't going anywhere.

What's Missing in Wellness Hospitality?

skift.com - Hotels·13 August 2018
We're in the first inning of wellness innovation in hospitality. There's a lot more science, integration, and bold new ideas yet to surface. Here's a look at how the space will evolve in the next few years.

Video: Why AccorHotels Wants to Keep Collecting Brands

skift.com - Hotels·13 August 2018
If you have a company you want to sell, get in touch with AccorHotels.

IHG's Take on Amazon and 11 Other Hospitality Trends This Week

skift.com - Hotels·11 August 2018
This week in hospitality, we analyzed second-quarter earnings from IHG and Marriott among others, including an exploration of Amazon's potential impact on hotels.

Jin Jiang Is Buying Radisson Hotel Group

skift.com - Hotels·10 August 2018
The great HNA hospitality unraveling continues. More interesting though, is what does this mean for Jin Jiang's other hospitality investments, including its 12 percent stake in AccorHotels?

What You Need to Know About the Possible Sale of Luxury Hotelier Belmond

skift.com - Hotels· 9 August 2018
Shareholders are no doubt elated, but luxury travelers are concerned. They don't want Belmond to become another Ritz-Carlton, and get folded into another mega-hospitality giant.

Luxury Hotelier Belmond Considers Putting Itself Up for Sale

skift.com - Hotels· 8 August 2018
Now the question is: Who will buy it, and does the company name happen to end with 'riot'?

Choice Hotels Not Yet Seeing Tax Cuts Spur More Travel

skift.com - Hotels· 8 August 2018
That corporate tax rate has helped companies with their balance sheets, but will those extra dollars actually translate to increased travel?

Marriott Still Working Through Starwood Integration Two Years After Deal

skift.com - Hotels· 7 August 2018
Can Marriott hold onto hotel owners and SPG elites? That was the underlying question on many analysts' minds during Marriott's second quarter earnings call. After all, the bigger you are, the harder you have to fall, right? But the world's largest hotel company, not surprisingly, doesn't see things that way.

IHG CEO: Amazon Is a Threat to Online Travel Agencies, Not Hotels

skift.com - Hotels· 7 August 2018
IHG CEO Keith Barr's take on how we'll be using technology now and in the future is both contrarian and perhaps more pragmatic than the views of some of his travel industry peers.
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Melia Tests Oracle's Wearable Tech at Its Resorts and Nearby Merchants

skift.com - Hotels· 7 August 2018
Meliá Hotels has begun offering guests electronic bracelets that serve as a payment method while on its properties in Magaluf, a popular Spanish resort. While other travel companies have introduced wearable tech for payments, Meliá’s effort stands out for also being able to work at nearby participating merchants, such as a Starbucks coffee shop, a Mango fashion store, and a shop at the Katmandu theme park.
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Video: Hilton Pledges to Keep Innovating for the Next 100 Years

skift.com - Hotels· 6 August 2018
Hilton, the global hospitality company, turns 100 next year, and while the company has accomplished a number of achievements in innovation for the last 100 years, it’s not content to rest on its laurels for the next 100.
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Hyatt's $22 Million Charge and 7 Other Hospitality Trends This Week

skift.com - Hotels· 4 August 2018
This week in hospitality, we dug into Hyatt's strategies on loyalty, private accommodations, and its pursuit of NH Hotel Group.
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Hilton Recycles a Name for Its New Luxury Soft Brand

skift.com - Hotels· 3 August 2018
In hotels, as is fashion, what's old is new again.

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