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  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

  • Letter from the HFTP Global President: Budgeting and Planning are Integral to Success

    HITEC Houston, which attracted HFTP’s largest event attendance in history, may now be behind us but the year is far from over. At the end of this month on July 28 is the new Club Forum in Sarasota, Florida USA.

  • HITEC Special: Revenue Strategy: Not Just a Fancy New Name for Revenue Management

    By Cindy Estis Green. A strategic view of revenue calls for proactive business mix planning and decision-making around deployed resources, well beyond reacting to what comes over the transom. Excerpt from the 2018 HITEC Bytes Special Report.

eDreams traveller motivation research brings the EI of AI to OTAs

Tnooz·6h
A new study by online travel agency eDreams ODIGEO looks into the emotional drivers that motivate European’s to travel.

Air France-KLM: blockchain is not buzz, it's taking off

Tnooz·7h
When Iris Taguet first put the possibilities of blockchain technology on the table of senior IT people back in October last year, ears were certainly pricked.

OYO launches in the UK, eyes "multi-billion-dollar" opportunity

Tnooz·8h
India’s tech-enabled hotel group OYO has announced plans to enter the UK market, its first move outside South Asia, starting with four properties in London.

Attention turns to 360-degree VR video marketing

Tnooz·18 September 2018
More and more, travel marketers today are using 360° VR Video, whether on Facebook, Snap, YouTube, or other distribution methods, to tell their brand stories.

Airline pricing get smarter, and AI systems duke it out as competition intensifies

Tnooz·11 September 2018
Airline pricing is a complex science, but it’s about to get smarter as technology companies reveal new capabilities for data analysis and competitive modelling.

Evaneos secures $80 million, US launch planned for early 2019

Tnooz·11 September 2018
Multi-day tours marketplace and platform Evaneos has picked up £60 million ($80 million) in funding from new and existing investors, with cofounder and president Eric La Bonnardière looking to take the European-focused brand global, starting in the US.

Intra-EU roaming charges are under control, fair use policies permitting

Tnooz·11 September 2018
After legislation came into effect last summer, international travelers were granted a reprieve from international roaming charges—at least while inside the European Union (EU).

With a little help from my friends - the Fab Four of hotel distribution

Tnooz·10 September 2018
The reason why The Beatles are so popular could be down to the fact that they practiced a lot. That doesn’t sound very “rock’n’roll” but it was a great factor in their success.

BA data breach is a wake-up call, but the alarm has been sounding for a while

Tnooz·10 September 2018
British Airways has been responding to a serious data breach which has exposed customers’ personal and financial data, and trying to make amends. But vulnerability of data systems is nothing new, and all travel companies—airlines and others—are prime targets.

UK pax share their thoughts on AI and VR applications in airport lounges

Tnooz·30 August 2018
Two reports into UK airline passenger preferences reveal some surprising generational differences in consumer sentiment towards new technologies.

Fareportal integrates Routehappy rich content into booking flow

Tnooz·29 August 2018
Routehappy by ATPCO has announced a new partnership with Fareportal to introduce Universal Product Attribute (UPA) rich-content.

Etihad takes fintech startup route for loyalty redemption rethink

Tnooz·28 August 2018
Etihad Airways has announced a partnership with payments technology startup Modo on “a unique loyalty redemption solution” for the airline industry.

Search tips for brands to ride the wave of US inbound growth

Tnooz·28 August 2018
After peaking in 2015 and then tapering off through 2017, data indicates that the number of inbound travelers to the US is on the upswing and is expected to increase by 19% over the next five years.

BCD points to specific use cases for emerging tech

Tnooz·21 August 2018
Emerging technologies including blockchain, virtual reality and bots can help corporate travel buyers to improve their sourcing from suppliers, according to a new guide from travel management company BCD Travel.

Making sure young travellers get the joke

Tnooz·21 August 2018
They famously say that humour doesn’t travel. Well, whoever ‘they’ are, Hostelworld decided to put ‘them’ to the test by dropping Phil Wang, an English comedian of Malaysian descent, into a crowd in Indonesia to try to get them to laugh, all while filming the results for a YouTube campaign.

OYO expands in China, Ctrip grows offline sales and more China news and trends

Tnooz·20 August 2018
OYO signed 400 hotels and 25,000 rooms in China last month alone; Ctrip‘s offline shops attract new customers; a fresh take on Klook‘s $200 million and more.

ATPCO patents new pricing methodology

Tnooz·20 August 2018
ATPCO has been awarded a patent in the US for new airline ticket pricing technology developed by its in-house data scientists and technical architects. It says that airlines will get greater control and flexibility over price points offered in any given market. The new technology allows construction of airline ticket prices using graph database and “functional programming” techniques and enables a new methodology for calculating airfares.

Startup Pitch - GuruWalk offers free walking tours for travelers, tips welcome

Tnooz·13 August 2018
Have you heard? The tours and activities sector is quite exciting at the moment… A flurry of big deals and funding – Booking buying Fareharbor, Tripadvisor buying Bokun, Klook raising another $200 million – has propelled tours and activities into the spotlight.

Life beyond walled gardens

Tnooz·13 August 2018
Walled gardens are the industry’s frenemies. On one hand they offer advertisers access to millions of users, but on the other hand, they make it near impossible for brands to use all-important behavioural data outside of the one platform. This can be especially detrimental for industries with unpredictable consumer purchase cycles — such as travel.

How travel sites can minimise booking abandonment

Tnooz· 9 August 2018
Booking abandonment is a problem for travel websites, but there’s still plenty they can do to keep the problem to a minimum. In this article, I’ll explore the issue and look at possible solutions.

Push or pull? Third-party distribution for the Chinese outbound market

Tnooz· 9 August 2018
When evaluating what overseas hotels are doing for the Chinese outbound market, online content is one area that needs attention.

Studying the top five travel and aviation buzzwords in 2018

Tnooz· 8 August 2018
At the Global Aviation Festival in London we work all year round to examine the latest technology trends impacting the aviation and travel industry. Working with our partners we have put together the top five buzzwords featured on our three-day, 300+ speaker agenda.

From NDC to modern dynamic air commerce

Tnooz· 8 August 2018
by PROS Three-letter acronyms – TLAs – are common-place in almost every aspect of 21st century life, and travel technology is no exception. Ever since IATA introduced its “new distribution capability”, NDC has become established as part of the industry’s shorthand.

An agile approach to conversion

Tnooz· 8 August 2018
Iztok Franko, founder of strategic digital marketing and e-commerce consultancy Diggin Travel, has put together a new toolkit to make data analytics more useful for conversion, using a technique known as “agile business intelligence”.

Look who's talking - tnoozLIVE@GBTA running order

Tnooz· 7 August 2018
The interview schedule for tnoozLIVE@GBTA presented by BCD Travel is almost complete.

Summer reading - five news stories you may have missed

Tnooz· 7 August 2018
According to Amanda Johnson, teacher at Study.com, “Summer reading is critical to not only retain information but also to grow in knowledge and critical thinking skills”.

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