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  • Value Added Tax in the GCC

    Details on the new VAT established in the region covered by the GCC, including implementation best practices and documentation requirements. By Tanya Venegas, MBA, MHM, CHIA

  • Members Only: A Room for Robots in Hospitality

    Realistic uses for artificial intelligence are increasing, making way for machine-based assistance in accounting, marketing, customer service and more. This feature details current scenarios where robotics is used in the business environment, such as for accounting tasks.

  • Letter from the HFTP Global President: A New Year Equals New Possibilities

    Written By: Timothy G. Nauss, CHAE - We are officially in the year 2018. Now is the ideal time to reflect on the successes of the old year, and prepare to make this new year the best one ever. Just as we set goals for ourselves to make us healthier, happier and more successful, HFTP as an organization sets goals each year to better meet the needs of our members and the hospitality industry.

  • GDPR in Hospitality: Vendor Compliance Query Template Available to Industry

    As a professional association, Hospitality Financial and Technology Professionals (HFTP®) created a group of hospitality industry experts to develop hospitality-specific guidelines to assist with preparation for General Data Protection Regulation (GDPR) compliance.

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An outlook into airline retailing 2018

Tnooz·18 January 2018
This past year has seen considerable activity in airline travel distribution in what has been an effort for many airlines to initiate a change to a more retail-focused behaviour. This is not a change forced by airlines; it is brought upon airlines by consumers, digitisation and the retail market, and will continue to change the face of the industry into the future.
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Expedia and TripAdvisor win consumer hearts and minds online and offline

Tnooz·17 January 2018
Data and analytics platform Engagement Labs has released its latest TotalSocial rankings of the top-performing online travel agency and travel search brands in the US, showing Expedia and TripAdvisor at the lead. The report evaluates brand reputation for each travel site by measuring social conversations over the past six months, compared to a previous ranking published in June 2017.
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Delivering wifi from the sky

Tnooz·17 January 2018
As our societies become increasingly reliant on connectivity, aerospace innovators are coming up with new ways to supply wifi to areas where infrastructure may be inadequate. The Airborne Wireless Network aims to turn connectivity into a revenue-centre for airlines by linking aircraft flying over head as part of a high-speed broadband airborne wireless network.
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Fraud prevention in travel needs a different approach

Tnooz·17 January 2018
The growth of ecommerce has had an enormous impact on most industries, but perhaps none more than travel.And one of the by-products of this has been the rise of card not present (CNP) fraud – criminals stealing credit card information and using it to book flights and hotel rooms. Fraud is present in most online verticals, and travel is particularly exposed: razor-thin margins mean every chargebacked order is a huge revenue setback, especially when so much is invested to bring in customers to begin with. Selling digital goods makes airlines and OTAs particularly vulnerable to fraudsters, who get the stolen reservation – for a seat or room – delivered instantly to a makeshift email address.

Virtual reality: All hype and no substance?

Tnooz·16 January 2018
Walking around the halls of World Travel Market London last November, one thing became crystal clear. Print, for destination marketing is alive and well. Acres upon acres upon acres of chopped down rain forest covered the myriad of tables, desks and stands as each and every country, city, town, and attraction on display did their best to attract attention from passers-by.
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Uber gets a not-so-great grade for its '180 Days of Change'

Tnooz·16 January 2018
Last year, Uber promised to do better by its drivers through a program called “180 Days of Change.” The company had, for the most part, defied the truism that happy employees make for happy customers. By and large, customers have been pleased with the service, even as controversy swirled around the company. It has come under fire for everything from its adherence to local laws (most recently in the UK), to its “tech bro” culture, to its treatment of female employees.

Hotel technology adoption: What can be learned from a Polish auto repair shop

Tnooz·15 January 2018
Back in November when tnooz published its article “Can airlines speed up their adoption of new technology? And should they?”, a reader suggested it should publish a similar piece from the hotel perspective. It made total sense, as historically airlines and hospitality industries have a lot in common: they share the same type of customers (travelers), they both have limited and perishable inventories (seats/rooms) and, overall, the booking process is very similar.

Generational challenge: Expedia looks at US traveler trends across Boomers, Gen-X, Y and Z

Tnooz·15 January 2018
Expedia has shared the results of a multi-generational travel study, conducted in partnership with The Center for Generational Kinetics which explores the consumer behavior and travel preferences of American adults from Generation Z (18-22) to Baby Boomers (55-56). Expedia surveyed 1,254 US respondents aged 18-65.

Marriott and Delta learn tough lessons on importance of localization

Tnooz·12 January 2018
Marriott found itself in an uncomfortable position in China after an online customer questionnaire listed Hong Kong, Taiwan, Macau and Tibet as separate countries. Shanghai authorities closed the hotel brand’s website for a week. The Shanghai Cyberspace Administration issued a statement that it would be closing down Marriott’s mobile app, according to Reuters, which would could negatively impact bookings in China’s mobile-first economy. Shanghai’s Huangpu district market supervision bureau will also launch an investigation into whether Marriott has violated China’s cyber security law and advertisement law.

The top seven travel API developments to look out for in 2018

Tnooz·12 January 2018
Back in 2016, IBM predicted that the API economy would be worth $2.2 trillion by 2018, based on the cumulative benefits of data integration and exchange through all industry sectors and the transactional value of that data. McKinsey predicted in September of 2017 that the number of public APIs will triple by September 2018 with functionality evolving to include mobile services like digital wallets and the growth of AI and machine learning. The consultancy valued the market opportunities from APIs at $1 trillion in global economic profit.

Four focus areas for travel marketers to unlock the mobile opportunity

Tnooz·11 January 2018
Earlier this year, digital travel sales in the US were forecasted to reach $189.62 billion, of which 40% were estimated to come from mobile devices. Travel research and booking on mobile is continuing to grow as a popular channel for consumers and may soon become the sole method for travel reservations according to eMarketer. The number of US adults who will research a trip via their smartphone this year is already more than 55 million. Larger smartphone screens, user-friendly apps and improved mobile payments may all be contributing factors to the shift to mobile travel bookings.

Fighting for the top slot in hotel SEM and SEO

Tnooz·11 January 2018
A new report by L2 “Luxury Hotels: Google Hotel Finder vs OTAs” highlights a shift in the advertising strategies of leading hotel brands as these continue their direct booking battle with the leading OTAs. L2 analysts find that the reach of the three leading OTAs TripAdvisor, Expedia, and Kayak still far exceeds the independent reach of hotel brands’ platforms.
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Hoteliers: Here are six noteworthy products launching at CES 2018

Tnooz·11 January 2018
It’s Media Day here at CES 2018, where we’ll be live-blogging our way through the most notable emerging tech — and the crowds — Tuesday through Friday. Hundreds of new products will be previewed this week by some of the biggest technology companies in the world, along with the plucky upstarts looking to make a name for themselves with a big debut among the 170k+ attendees.
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Ctrip and Priceline dine out together

Tnooz·10 January 2018
Ctrip‘s Chinese customers visiting North America will be able to book restaurants using Priceline Group’s OpenTable via the Ctrip app. The tie-up is based around Ctrip’s Gourmet List brand, which launched in 2016 allowing Chinese travellers to discover and book restaurants in China and around the world. Gourmet List currently has some 15,000 restaurants in 120 destinations in China and around the world.
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Data trends in 2017: TripAdvisor pivot, Costco's rise and what they mean for the travel industry

Tnooz·10 January 2018
The digital travel ecosystem is constantly evolving. Key players come and go, and market trends often shift to the unexpected placing of an added emphasis on the need to stay ahead of the curve. 2017 was no different as the year saw the emergence of exciting new players and shifts in the OTA market. There are two specific events had ramifications that are likely to continue to have a considerable impact on the sector in 2018.
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Positioning today's limited service hotels for success

Tnooz·10 January 2018
Over the past few years, we’ve seen limited service hotels grow in popularity among travelers and investors alike. There’s been a steady uptick in demand, the economics are ideal, and owners are quick to build these properties based on anticipated returns. Brands in this space have seen an increase in group RevPAR throughout 2017, based on strong group attendance as well as last minute additions on food, beverage, and ancillary spend.

The top 10 technology priorities for airlines in 2018

Tnooz· 9 January 2018
Each new year gives us a unique opportunity to review priorities and put together a sound plan for progress. We’ve looked at the prevailing themes in our airline technology coverage for 2017 and identified 10 priorities that airlines may want to put on their master tasks lists.

Keeping in touch with trends for the year ahead

Tnooz· 9 January 2018
There are so many innovations in hotel and travel technology at the moment that it is a challenge to single out what will be the must-have technology of 2018. Crucial to buyers in Europe will be technology that helps them comply with the glut of regulations that come into effect in 2018 – PSD2, the updated Package Travel Directive and GDPR.

A practical guide to innovation: How Amadeus approaches the bright lights of the future

Tnooz· 8 January 2018
The world of technology is vast. And with the rise of startup culture, there seem to be never-ending opportunities for entrepreneurial minds to grow ideas and build businesses. While not quite at the peak we saw in early 2015, venture capital funding remains hugely influential to the economy with more than $40 billion invested during Q2 of 2017. With so many innovative ideas, products and services springing up it can be difficult to see which your organisation can really bring value to, and are worth investment. It is important for companies to ensure their investments don’t just look good on paper, but are in-line with their strategic goals and will deliver value to the customers they serve.
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The need for a dynamic travel insurance system

Tnooz· 5 January 2018
There are a number of factors that go into determining the premium you pay for travel insurance. Your destination plays a big role as some places are more dangerous than others. The purpose of travel is important in determining the cost of travel insurance as well since an adventure holiday is likely to be riskier than a business trip. Finally, if you have pre-existing health conditions, they can contribute to higher premiums. The bottom line is that your travel insurance premium will go up if there is a higher chance of you filing a claim.
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Invest in emerging technologies, but don't forget about guest experience

Tnooz· 4 January 2018
On my last trip to London for WTM (our company was exhibiting for the first time), I found myself at a newly built, well known and well-rated hotel that certainly missed the mark when it came to their in-room technology.
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Riding high on 2017, now Lyft seeks hotel partnerships

Tnooz· 4 January 2018
The past 12 months have been kind to Lyft. As Uber struggled with its own challenges throughout the year, its ride-hailing competitor saw its fortunes rise, its value estimated at $7.5 billion according to Vanity Fair, which also reported Lyft’s plans to develop its own self-driving technology and partnerships with autonomous-car companies nuTonomy, Drive.ai and Waymo.
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Facial scanning at airports: convenient, but is it legal?

Tnooz· 3 January 2018
Biometric facial recognition, now in use at nine US international airports, has been met with cooperation from airlines and barely a whisper of protest from US travelers. Not having to fish around one’s bags to produce a passport is a compelling idea for some travelers.
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Download: 2018's top priorities for limited service hotels

Tnooz· 3 January 2018
It’s a well-known fact that today’s travelers are tech savvy, cost conscious, and come with high expectations compared to previous generations. In a rapidly changing industry that is increasingly focused on personalization, hoteliers are looking to stand out. Where there was once a very clear distinction between limited service and full service hotels, today we see the lines starting to blur. Many limited service hotels are offering more amenities, outlets and conveniences at a budget-friendly price point to satisfy today’s travelers. But a hotel can’t survive trying to cater to the guest alone. Managers and owners have to consider how all costs are contributing to their bottom line. In the limited service sector, this can become complicated when weighing lower ADRs, labor costs and a tighter IT budget. With such a limited margin to share, are hoteliers feeling the pinch?
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Hopper opens door to hotel bookings with immersive experience

Tnooz· 3 January 2018
Hopper, the flight booking application that offers predictive pricing analytics, has launched Hopper Hotels, a new component to the that allows users to book accommodation. The service will also offer pricing forecasts, but Hopper Hotels is layered with an additional algorithm that determines users’ hotel preferences in order to serve them up for any given destination. The hotel product goes one step further: users can view immersive hotel stories directly in the app.
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On Chinese outbound tourism, traveler expectations, localization and startup funding

Tnooz· 3 January 2018
There is no discussion of online travel now without mention of developments in, or influenced by, China. Almost every week there are huge new funding rounds often with the participation of existing large players, eye-watering numbers when it comes to mobile booking and study after study of online behaviour. Every sector from air to ground transportation, tours and activities and accommodation is making the news.

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