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  • Members Only: IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

  • HITEC Special: Revenue Strategy: Not Just a Fancy New Name for Revenue Management

    By Cindy Estis Green. A strategic view of revenue calls for proactive business mix planning and decision-making around deployed resources, well beyond reacting to what comes over the transom. Excerpt from the 2018 HITEC Bytes Special Report.

  • HITEC Special: Forecasting Accuracy: The Living Forecast

    By Jill Wilder. Forward-looking, continuously updated statistical trend analysis is emerging as a strategic tool that performs the practical magic of creating an accurate forecast you can take to the bank.

  • Members Only: IT Spending in the Lodging Industry

    HFTP Research Report: The new USALI Schedule 6 — Information and Telecommunications Systems and the effects thus far on the industry. An analysis of IT spending data in the industry and compliance practices by lodging executives.

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Consumers want chatbots to feel human, not look human

Tnooz·17 July 2018
A new study by CapGemini finds that consumers are ready to embrace AI support, and that AI interactions, if properly designed, can enhance the personal connection they feel to brands.
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Making the leap from tech dependent to tech savvy

Tnooz·17 July 2018
Patrick Fisher of Thomson Reuters notes in a recent blog post that, “As technologies become more and more pervasive across industries and functions, companies as varied as Goldman Sachs, Exxon, GE, Citi, and Walmart are all becoming technology companies as well.”
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TripAdvisor gets deeper into Eatigo

Tnooz·16 July 2018
Southeast Asian restaurant booking platform Eatigo has secured more funding from existing investor TripAdvisor. The scale of TripAdvisor's latest move has not
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Headout earmarks $10m Series A for more cities, more languages, more branded experiences

Tnooz·16 July 2018
Destination experiences app Headout has secured $10 million in new investment to fund expansion plans.
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KLM to test robotic companion smart trolley at JFK and SFO

Tnooz·16 July 2018
KLM Royal Dutch Airlines has developed a prototype robot companion Care-E, a smart self-driving baggage trolley that can guide passengers through the
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lastminute's Travel People builds up suite of marketing products

Tnooz·12 July 2018
Online travel company lastminute.com group launched its advertising platform Travel People two years ago and has signed partnership deals with Spotify, Rough Guides and AccuWeather among others.
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Latin America's travelers are ready to be inspired

Tnooz·12 July 2018
Research by Expedia Group Media Solutions on the habits of travelers from Latin America finds that they seek inspiration from a variety of sources, most often turning to OTAs for information before booking.
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Airline dynamic pricing - using advanced data science for optimum pricing strategies

Tnooz·12 July 2018
As we look at the major trends in the travel industry, one thing is clear – the future of travel retail will become more and more personalized. Airlines want to leverage the rich customer data they hold. The emergence of new AI technologies combined with new industry distribution standards will allow them to achieve this. AI algorithms and technology platforms mean that more data can be processed in real-time than ever before, generating valuable retailing insights.
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Finnair's new AirPortr baggage pre-check service meets NEXTT principles

Tnooz·12 July 2018
Finnair is the latest oneworld airline to allow passengers to check in for their flights off-airport, including baggage collection, through a partnership with luggage services AirPortr.
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Destination marketers shoot the breeze on branding, new offerings, partnerships

Tnooz·11 July 2018
This is a viewpoint interview series by Justin Watkins, Creative Strategist at Native Digital.
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Industry first alert - Way2VAT gets patent for automated invoice analysis

Tnooz·11 July 2018
Way2VAT has earned a patent from the U.S. Patent Office for a new Artificial Intelligence (AI) powered technology which, it says, will simplify VAT claims and travel expense management.
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Can regulators protect travel companies from the growth of the technopoly?

Tnooz·10 July 2018
In a report entitled Technopoly, experts from the think tank ResPublica call on officials in the UK and Europe to stem what they describe as the growing digital monopolies of technology companies such as Facebook and Google.
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Choice Hotels Europe prioritises content and top-of-funnel marketing

Tnooz·10 July 2018
If the energetic and driven Tess Mattisson is passionate about one thing, it is to “move the needle” for Choice Hotels Europe.
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Lodgify builds warchest with $5 million Series A round

Tnooz·10 July 2018
Vacation rental software specialist Lodgify has secured $5 million in its largest round of fundraising, which will be used to speed up expansion plans.
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Booking adds APAC to global meta line-up with HotelsCombined deal

Tnooz·10 July 2018
Booking Holdings is buying hotel metasearch site, HotelsCombined, for an undisclosed sum. HotelsCombined was formed in 2005 and has built up a strong presence in APAC from its headquarters in Sydney, Australia.
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Emirates and The Entertainer devise subscription model for trip-planning app

Tnooz· 9 July 2018
Dubai-based loyalty and engagements specialist The Entertainer has developed a trip-planning and in-destination discounts app for members of the Emirates loyalty scheme.
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Five non-obvious things to ask when getting a travel software demo

Tnooz· 6 July 2018
If you’re looking to partner with a travel technology company, the main thing you will want to know before making your decision is how exactly this technology will help your business. One of the best ways to make that determination is to do a product demonstration or “demo,” where the travel technology sales representative presents the company’s solutions to you for inspection, brainstorming and questions.
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Startup pitch: Rateboard wants to help leisure hotels provide the right price to the right guest

Tnooz· 6 July 2018
Fresh from a seven-figure round of funding, Rateboard is seeking to speed up its expansion into further European markets as well as invest in product development.
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Airlines reaping the rewards of sprint style development

Tnooz· 6 July 2018
Some months ago SAS began looking at its ancillary services and the revenue it was deriving from them. The airline set itself a target of doubling ancillary sales by 2020.
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Five become one as Stasher wins Expedia Affiliate Network startup initiative

Tnooz· 5 July 2018
Hotel Jumpstart, the accelerator from Expedia Affiliate Network and Hotels.com, has announced Stasher as the winner of the program. Following a demo day in London this week, Stasher came out top not only for the business itself but how much it has achieved in the six months of the accelerator program.
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Brand reputation hangs in the balance with each customer

Tnooz· 4 July 2018
A new study on the impact of positive or negative customer service experiences shows something we may already have suspected: a company’s reputation and customer loyalty hang in the balance with each individual experience.
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How travel providers can sell experiences better than Airbnb

Tnooz· 3 July 2018
If you want to “Live like a Local”, traveling is a risk. You are better off staying home. What’s more local than waking up in your own bed to the shuffling of your partner and the licks of your dog, or the shuffling of your dog and the licks of your….other dog?
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TripAdvisor takes a lead but most of travel search is up for grabs

Tnooz· 3 July 2018
A new study finds that 56% of organic searches in the travel and hospitality industry are open to competition. The Conductor Searchlight platform tracked nearly 45,000 search terms that consumers used to find products, services, and information in 2018. In aggregate, these search terms represent 12,044,660 searches by consumers.
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Why marketing and revenue departments should bury the hatchet, right now

Tnooz· 2 July 2018
Did you know that for every hotel revenue manager (RM) there are two hotel marketers? It’s true, look it up! According to LinkedIn, in fact, there are almost one million (998,888, at the time of writing) “marketers” vs half a million (507,203) “RMs”.
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New start for Wayn co-founder...

Tnooz· 2 July 2018
This is a roundup of announcements related to people moves and business expansions in travel in July 2018.
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China's travel tech companies make steady progress with AI

Tnooz· 2 July 2018
Use cases of artificial intelligence are being refined as Chinese technology companies become sophisticated with the handling of massive data volumes, crafting advanced algorithms and embrace improvements in computing power and storage.

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