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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Letter from the HFTP Global President: At the End of the Year, We Reflect on the Best of the Year

    As we prepare to transition to the new HFTP Global board at the 2018 Annual Convention in October, I would like to take the time to reflect on my year serving as HFTP Global president.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

Tnooz will become PhocusWire

Tnooz·19 October 2018
Northstar Travel Group has acquired tnooz and its related assets as part of a plan to further accelerate development of Phocuswright’s fast-growing PhocusWire media property.

How airlines can get it right when things go wrong

Tnooz·18 October 2018
IATA’s 2018 Global Passenger Survey (GPS) included insights on passenger preferences to manage disruption, offering compelling reasons why airlines and airports should aim to eliminate queues through self-service and automated options, even opening up the opportunity for airlines to profit if they handle disruption effectively.

Kayak adds flight amenities data from Quicket

Tnooz·17 October 2018
Kayak has announced a new partnership with quicket.io which will make flight amenities data available to customers on flight search, across all the metas which fall under Booking Holdings’ Kayak unit.

7 important truths about guest messaging in hospitality

Tnooz·17 October 2018
The adoption of guest messaging in the hospitality industry is no longer a matter of if, but when. In an industry built on providing great guest experiences, it’s only logical that SMS and messaging apps such as WhatsApp, Messenger and WeChat will soon be adopted at scale.

Free tnooz report: Unlocking the potential of group sales and catering - a hotelier's guide

Tnooz·16 October 2018
To fulfill the potential, group sales and catering teams need to be aware of the many moving parts. The various internal and external influences – such as demand and supply, customer preferences, operating costs, competitive landscape – have aligned with each other and now have a resonance in unison as well as isolation.

Moscow and Malaysia airports add SITA's bag drop self-service

Tnooz·16 October 2018
SITA has announced the installation of new Scan&Fly self-service baggage drop systems at Malaysia’s Kuala Lumpur International Airport and at Moscow Domededovo Airport with S7 Airlines. These new installations follow a general push for self-service to support the seamless journey initiatives of the air travel industry.

Ctrip ventures into hotel management with Rezen Hotels Group

Tnooz·15 October 2018
Ctrip has unveiled its hotel management brand Rezen Hotels Group at the ongoing World Cultural and Tourism Forum on October 9. The group aims to bring together top-rated hotels in China’s first- and second-tier cities and help them improve performance and services with big data analysis backed by Ctrip.

Google's trademark policy revision kickstarts "brandjacking" debate

Tnooz·15 October 2018
Last week, you may have received a message from trademark-policy-revision@google.com, informing you about an ads trademarks policy update. Even though this may look like the usual policy update that you quickly gloss over, it is, in fact, bad news for hotels.

Der Touristik taps CodeGen's TravelBox to power new online brand for UK

Tnooz·11 October 2018
The UK arm of German travel giant DER Touristik is launching Meraki Travel, an online travel company for the UK, focused on tailor-made long-haul itineraries.

Mobile and messaging for hotels - APAC leads the way

Tnooz·11 October 2018
Asia-Pacific is widely seen as the most important region when it comes to the correlation between innovations in mobile technology and new consumer trends.

Airline passengers less willing to share data than a year ago

Tnooz·10 October 2018
The 2018 IATA Global Passenger Survey (GPS) reveals that passengers are significantly less willing to share personal data in exchange for personalized services.

Aegean CEO outlines approach to people-driven innovation

Tnooz· 9 October 2018
During his speech at the IATA Global Airport and Passenger Symposium (GAPS), Aegean Airlines CEO Dimitrios Gerogiannis said that technology, in and of itself, is not the source of innovation and cannot promise improvements in service or operational efficiency. Gerogiannis said that Aegean’s focus is instead on using technology as a tool to accomplish the main aims of the airline, as appropriate.

Coming soon...live streaming with NEXT Travel Stream

Tnooz· 8 October 2018
Electric aircraft, space tourism, and self-driving vehicles are set to transform travel in the next decade.

Sabre names three airlines as launch customers for new platform

Tnooz· 4 October 2018
Sabre has launched its Digital Airline Commercial Platform with Aeroflot, Ethiopian Airlines and Etihad as its first three airline customers.

A window of opportunity to drive higher corporate compliance

Tnooz· 2 October 2018
The vast majority of business travellers always book trips within their organisation’s travel policy, but US employees are the most likely to break these rules, according to a new study.

Golden Week getaway, Meituan's HK listing, Alibaba's hotel robot and more China news and trends

Tnooz· 1 October 2018
Around seven million Chinese are expected to travel abroad during the Golden Week, Meituan was listed in Hong Kong and Alibaba’s develops AI-driven service robots for hotels.

Kiwi.com connects with airports

Tnooz·24 September 2018
The concept of 'virtual interlining' has the potential to disrupt aviation in dramatic ways--possibly as significant as the rise of the same ...

Webinar: A wake-up call for sleepwalking loyalty programs

Tnooz·24 September 2018
Expedia Partner Solutions and Points will talk through the findings of their recent benchmarking survey into customer loyalty in the travel industry during this free webinar.

US consumers more willing to share data than Europeans

Tnooz·21 September 2018
A survey by The Harris Poll reveals that consumers are not only ready and willing to spend more for personalized services but also more likely to rely on digital guides than their significant others when considering a purchase.

Home advantage - Amsterdam clicks for Booking.com event

Tnooz·20 September 2018
Click, the two-day event organized by Booking.com, was held in this year in SugarCity, a former sugar factory (hence the name) transformed into a stylish exhibition venue with a David Lynch-ian touch.

More evidence emerges that ride-hailing apps are mainstream

Tnooz·20 September 2018
Business travellers are increasingly using ride-hailing services such as Uber and Lyft, as well as local competitors, according to travel management company BCD Travel.

Webinar: The journey to offer optimization: is your airline in control and ready?

Tnooz·20 September 2018
The airline industry has reached a tipping point in terms of how its product is presented to the passenger.

UK named as launch market for Ctrip's global train app

Tnooz·20 September 2018
Ctrip, the Chinese-based NASDAQ-listed OTA and the world’s second largest travel company, has officially launched a rail app for the UK market, TrainPal.

eDreams traveller motivation research brings the EI of AI to OTAs

Tnooz·19 September 2018
A new study by online travel agency eDreams ODIGEO looks into the emotional drivers that motivate European’s to travel.

Air France-KLM: blockchain is not buzz, it's taking off

Tnooz·19 September 2018
When Iris Taguet first put the possibilities of blockchain technology on the table of senior IT people back in October last year, ears were certainly pricked.

OYO launches in the UK, eyes "multi-billion-dollar" opportunity

Tnooz·19 September 2018
India’s tech-enabled hotel group OYO has announced plans to enter the UK market, its first move outside South Asia, starting with four properties in London.

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