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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Letter from the HFTP Global President: At the End of the Year, We Reflect on the Best of the Year

    As we prepare to transition to the new HFTP Global board at the 2018 Annual Convention in October, I would like to take the time to reflect on my year serving as HFTP Global president.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

Marriott Breach Highlights Need for Better Identity Practices to Protect Against Account Takeover and Identity Impersonation

Hospitality Technology Magazine·17 December 2018
The Marriott data breach, in which 500 million guests lost personal and financial details over a four-year period, highlights the need for stronger identity proofing procedures and strong, hardware-based strong authentication to limit the use of stolen data for account fraud and identity impersonation, the Secure Technology Alliance said today. The Alliance is a cross-industry organization working to educate on the appropriate uses of secure technologies to enable privacy and data protection.

Jack in the Box Inc. Exploring Strategic and Financing Alternatives to Maximize Shareholder Value

Hospitality Technology Magazine·17 December 2018
Jack in the Box Inc. announced that its Board of Directors and management team, with the support of legal and financial advisors, is exploring a range of strategic and financing alternatives to maximize shareholder value. Potential alternatives could include, among other things, a sale of the Company or executing on the Company’s previously announced plans to increase its leverage.

SevenRooms Integrates with American Express' Digital Reservation Service

Hospitality Technology Magazine·17 December 2018
SevenRooms, an all-in-one reservation, seating and guest management platform, announced an expansion of its relationship with American Express to help provide UK Platinum Cardmembers with access to restaurant reservations across the globe, all within the American Express mobile app.

Apple Core Hotels Partners with Kriya RevGEN

Hospitality Technology Magazine·17 December 2018
Earlier this year, Kriya RevGEN, a hotel revenue management software and service company based just outside Dallas, TX, expanded its client base within New York City by providing revenue management reporting software as well as full-service revenue management for Apple Core Hotels' portfolio of independent hotels located in Manhattan. Kriya RevGEN will provide their cloud-based technology, Spider by Kriya RevGEN, a propriety platform powered by AWS, which provides cross-brand reservation-level historical and forward-looking hotel data, automated forecasting, and rate recommendations.

Specialty's Cafe & Bakery Implements AI-Powered Demand-Ready Labor Platform

Hospitality Technology Magazine·17 December 2018
Legion Technologies announced that Specialty's Café & Bakery is live with Legion for end-to-end scheduling and forecasting across their 54 locations in California, Washington and Illinois. Specialty’s is using Legion’s AI-powered demand-ready labor platform to forecast catering demand and match it with labor, and to automate scheduling based on customer demand, the demands of their business and the preferences of their employees.

Autopilot from HotelChamp uses AI to turn a static hotel website into "living" and responsive one

Hospitality Technology Magazine·14 December 2018
Today, hotel websites provide the same static experience for every visitor. Hotelchamp is set to change that with the introduction of Autopilot, an artificial intelligence engine trained to recognize and personalize the experience of every visitor to a hotel’s website.

Chinese IoT Technology Firm Sunmi Launches Full Range of Alipay-Enabled Face Recognition Payment Products

Hospitality Technology Magazine·14 December 2018
On December 13, Sunmi Technology rolled out its lineup of Alipay-enabled face recognition payment products. With a complete face recognition payment solution matrix, participating merchants will benefit from efficient, convenient and smart payment processing experiences. The new series includes the SUNMI K1, H1, T2, T2 LITE, D2 and D1s products. The wide range of functionalities built into the product lineup is designed to help merchants improve productivity by eliminating the time spent by employees processing payments and have employees use the time to engage in upsell opportunities and provide a better customer service experience to shoppers.

Starbucks Announces Expansion of Starbucks Delivers in U.S. and China, First Virtual Starbucks Store in China

Hospitality Technology Magazine·14 December 2018
Following a strong fiscal fourth quarter and a year of streamlining to focus the company for growth, Starbucks hosted its biennial Investor Conference today in New York City. Chief executive officer Kevin Johnson and other members of Starbucks leadership team updated investors and analysts on the company’s strategic priorities as it aims to expand its retail store portfolio by approximately 6% to 7% net new units and grow same store sales by 3% to 4%, globally, each year while continuing to invest in its partners and elevate the Starbucks Experience.

JFC & Smashburger Announce Key Strategic Senior Management Changes Leveraging JFC Majority Ownership

Hospitality Technology Magazine·14 December 2018
Jollibee Foods Corporation (JFC) and Smashburger® announced key senior management changes reflecting the anticipated synergies between the two entities predicated on JFC's newly acquired majority interest in Smashburger®.

The Kimberly Hotel Partners with handy

Hospitality Technology Magazine·13 December 2018
The Kimberly Hotel, located in the heart of New York City, has partnered with handy to enhance guest experience by providing its mobile devices in each of the hotel’s 194 guestrooms. handy’s handheld mobile devices allow for 24/7 connectivity to guest services from any location a guest takes the device and provides them with free WiFi throughout their stay at the hotel. The Kimberly is one of the first hotels in New York City to partner with handy, and the service is now available throughout the world in more than 80 countries.

Waitr Holdings Inc. to Acquire Bite Squad

Hospitality Technology Magazine·13 December 2018
Waitr Holdings Inc. (“Waitr”), a fast growing restaurant platform for online ordering and on-demand food delivery, announced that it has signed definitive agreements to acquire Bite Squad, an online restaurant food delivery service, for an aggregate amount of approximately $321.3 million, subject to adjustments, based on the closing price of Waitr’s common stock on December 11, 2018. The purchase price consists of a combination of cash and shares of Waitr common stock.

Restaurant POS Provider Lightspeed Debuts Lightspeed Loyalty

Hospitality Technology Magazine·13 December 2018
Lightspeed, a cloud point of sale system for independent retailers and restaurants, introduces Lightspeed Loyalty. With its seamless integration of Lightspeed’s existing suite of products, the new technology enables merchants to engage customers, reward repeat business and build a loyal following.

NCR Processes First JetPay Transactions with Restaurant POS Customer

Hospitality Technology Magazine·12 December 2018
NCR Corporation announced that Urban Eatz in Richardson, Texas, is the first NCR customer to use JetPay payment processing through its NCR point of sale (POS) software. Only days after completing the acquisition of JetPay, NCR has integrated the payment processing engine into its Aloha software platform for restaurants.

Villa Italian Kitchen Partners Implements New Data-Driven Loyalty Program and Mobile App

Hospitality Technology Magazine·11 December 2018
Villa Italian Kitchen, a quick-service pizza brand, announced a new partnership with Como, a provider of data-driven customer engagement, to roll out a customer loyalty and engagement program and advanced mobile app across more than 200 locations nationwide.

U.S. Payments Forum: What's Next for 2019?

Hospitality Technology Magazine·11 December 2018
The U.S. Payments Forum released its quarterly Market Snapshot, providing a look at the state of EMV chip adoption in the U.S., fraud and what’s next for payments in 2019.

Carousel Digital Signage Unleashes New Cloud Platform

Hospitality Technology Magazine·11 December 2018
Carousel Digital Signage announces the availability of Carousel Cloud, a new subscription-based SaaS platform. Ideal for any business seeking an off-premise hosted digital signage service with limitless scalability, Carousel Cloud is especially valuable for accelerating deployments and lowering total cost of ownership across networks that use Apple TV devices as media players.

JetSense.ai, Neighborhood Restaurant Group Partner to Enable Diners to Order Via Text, Amazon Alexa

Hospitality Technology Magazine·10 December 2018
JetSense.ai, designer of integrated customer service solutions, and Neighborhood Restaurant Group (NRG), a collection of independent and idiosyncratic businesses in Washington, D.C., Virginia, and Maryland, have formed a strategic partnership to design a message-based restaurant ordering system enabled through JetSense.ai’s integrated chatbot platform. Initially, the text ordering service will be available via text messaging (SMS) and Amazon Alexa, and will soon also include the WhatsApp and Facebook Messenger channels.

Taziki's Mediterranean Cafe CEO Discusses New Mobile App, Rewards Program

Hospitality Technology Magazine·10 December 2018
Taziki's Mediterranean Café, recently named one of Inc. 5000's fastest growing companies, has seen an impressive rise in online ordering and to-go sales in 2018. During the past three years, the company has experienced a 200% increase in the amount of online and to-go orders. As a result, Taziki's has been focusing on improving the customer experience via its ordering process. Namely, creating more convenient ways to order ahead, both with a new mobile app and with improved online ordering options.

Is It Time for National Privacy Legislation?

Hospitality Technology Magazine·10 December 2018
Recently I learned about the Starwood Hotels (Marriott International Hotel Chain) data breach and the approximately 500 million guests that may have been affected, dating back to 2014.

Hotel Room Chooser Technology Allows Guests to Choose Their Own Room

Hospitality Technology Magazine· 7 December 2018
Hotel Room Chooser, an online platform that allows guests to choose their own hotel room prior to check-in from Filter Digital, is now available to all hotel chains, boutique hotels and spas.

Enjoy Casinos Bets Big on SAP Ariba to Drive Efficiency and Innovation

Hospitality Technology Magazine· 7 December 2018
In the fast-paced, dynamic business of tourism and gaming, procurement and supplier management can be a complex process. Enjoy Casinos SA requires a diverse array of products from some 3,000-plus suppliers to run ten of the biggest gaming, entertainment and business complexes in Chile, Argentina and Uruguay. And when the company decided to digitize and streamline procurement to drive greater efficiency and cost savings, they chose SAP Ariba.

LIFEWTR and Marriott Hotels Join Forces to Offer Augmented Reality Art Experience

Hospitality Technology Magazine· 7 December 2018
LIFEWTR and Marriott Hotels announced a collaboration to bring more inspiration into the world through art and innovation, featuring the debut of a new augmented reality (AR) in-room guest experience. As part of PepsiCo and Marriott International’s recent , LIFEWTR, the premium bottled water that exists to advance and showcase sources of art and creativity, is now the official in-room water for Marriott Hotels nationwide, encouraging guests to explore new worlds of creativity and inspiration within their Marriott Hotels guest room.

Offering Mobile Payment Tech Like Alipay and WeChat Pay Could Increase Chinese Tourists to Your Hotel, Restaurant

Hospitality Technology Magazine· 7 December 2018
In the past few years the Chinese government has loosened restrictions on foreign travel, enabling millions of its citizenry to visit foreign lands. Along with a greater ability to travel, Chinese consumers now bring with them, the desire to purchase foreign goods.

Perry Hotel Finds a Better Way to Engage with Guests, Communicate with Staff

Hospitality Technology Magazine· 6 December 2018
The Perry Hotel Key West has chosen ALICE to optimize staff communication and enhance the level of guest service at the property in Key West, Florida. ALICE offers the hospitality industry operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offering.

Flash in the Pan: How to Reduce the Risk of Food Service Kitchen Fires

Hospitality Technology Magazine· 6 December 2018
The National Fire Protection Association (NFPA) reveals that roughly 8,000 foodservice businesses report an incident of fire each year, resulting in a total estimated damage cost of more than $246 million averaging $30,750 per foodservice fire.

Opus Hotel Implements AI-Driven Messaging Platform

Hospitality Technology Magazine· 6 December 2018
Go Moment, a provider of real-time artificial intelligence guest communication solutions for the hospitality industry, announced that they have welcomed OPUS Vancouver to a rapidly expanding roster of notable clients. Now, following check-in, guests staying at the luxury property are greeted by Go Moment’s smartconcierge Ivy®, who actively responds to common questions, and personalizes their stay at every touchpoint, enabling guests to communicate with the ease of messaging.

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