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  • HFTP Research Report: Pre-opening Expenditures in Hospitality

    A study of the pre-opening budget; the timeline for these expenditures; timeline for onboarding of staff; and the selection, installation and training of the technology component. By Agnes DeFranco, Ed.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Internal Controls and the Important Roles They Play in Eradicating Fraud

    Although I have been preoccupied with getting in the education sessions purely related to hospitality finance, technologies and hotel pre-opening, I made sure to participate in Fun with Fraud and Enchanting Employee Embezzlement in Clubs and Hotels presented by Jerry Trieber, CPA, CHAE, CFE, CFF, CGMA, HFTP Global past president and director of audit services/support at HEI Hotels and Resorts.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

Vostio: The Future of Security and Guest Access Management

Hospitality Technology Magazine·18 April 2019
Security access needs within the hospitality industry are forever changing due to the increasing ingenuity of those with harmful intentions. Yet by making its Vostio cloud-based access management system available to properties around the world, ASSA ABLOY Global Solutions is equipping hoteliers with the tools they need to always stay one step ahead. With Vostio, hotel staff gain the ability to manage every aspect of their security access operations at any time, and from anywhere.

How Meli! Hotels International Became One of the Top 10 Most Influential IBEX 35 Companies on Social Media

Hospitality Technology Magazine·18 April 2019
Founded in Spain in 1956, Meliá Hotels International is the third-largest hotel group in Europe and the largest resort chain in the world. Listed on the IBEX 35, it boasts 380 hotels and more than 98,000 rooms across 43 countries.

Research: Sixty-Two Percent of Consumers Regularly Use an Accommodation App When Traveling

Hospitality Technology Magazine·17 April 2019
Dependence on mobile phones when travelling is brought into sharp focus by a survey of more than 3,600 travelers which reveals a growing appreciation for bespoke travel apps. Research commissioned by Edinburgh-based hospitality firm Criton, highlights that loyalty programs, self-check-in/out and accessing your hotel room via a digital door key are primary requirements of today's guests.

Plugging Security Holes with SD-WAN

Hospitality Technology Magazine·16 April 2019
Restaurants, hotels and countless other organizations within and outside of the hospitality space have traditionally relied upon virtual private networks (VPNs) to connect remote locations and/or for deploying new apps. In the past, VPNs could help control costs, as well as provide a level of security.

Ambassador Hotel Oklahoma City Enhances Guest Connectivity and Convenience via Network Infrastructure Update

Hospitality Technology Magazine·16 April 2019
Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, announced the successful implementation of advanced guest Wi-Fi and BeyondTV equipped with the latest in voice control and virtual assistant abilities at the Ambassador Hotel Oklahoma City, Autograph Collection.

Hotelbeds and OYO Hotels & Homes Announce Distribution Partnership

Hospitality Technology Magazine·16 April 2019
Hotelbeds, a business-to-business bedbank, and OYO Hotels & Homes, the world’s 6th largest hotel chain, announced a strategic global distribution partnership. The preferred agreement represents OYO’s first-ever distribution partnership with a bedbank.

Punchh Launches WiFi Marketing to Lure in New Walk-In Customers

Hospitality Technology Magazine·12 April 2019
Punchh launchesPunchh WiFi Marketing to help brick-and-mortar restaurants and retailers identify potential new customers and market to them in real time. Punchh WiFi Marketing provides seamless integration with Punchh Marketing Cloud and accelerates retailers’ ability to identify and engage a potential customer as soon as they walk through the door . Engaging customers via WiFi provides access to more customer data, while simultaneously offering machine learning capabilities for better segmentation and improved promotion targeting.

How Restaurants and Hotels Can Prepare for the Mobile POS Evolution

Hospitality Technology Magazine·12 April 2019
Mobile point-of-sale (mPOS) is growing in popularity at a rapid rate, with analysts predicting that the yearly number of mPOS transactions across retail verticals will triple by 2023. The hospitality industry in particular is utilizing mPOS to enhance the customer experience and increase sales opportunities anywhere. This technological advancement has resulted in digital restaurant orders growing at an average annual rate of 23% since 2013, with the majority of digital order growth completed by mobile apps.

Broadband Hospitality Expands into Senior Living Market

Hospitality Technology Magazine·11 April 2019
Broadband Hospitality (BBH) is expanding its reach beyond hotels to serve senior living communities nationwide with a full range of unified technology solutions. BBH will make its official debut into the senior living space by attending the Argentum 2019 Senior Living Executive Conference in San Antonio, Texas.

Agilysys Reports Findings of The State of Hospitality Technology Annual Research Study

Hospitality Technology Magazine·11 April 2019
Agilysys Inc. released of its annual hospitality infrastructure study, Guest Experience Management: How to Deliver What Matters Most to Guests. Based on survey data from more than 300 hospitality managers and executives across various functional disciplines at 184 properties, the annual survey examines the state of hospitality technology and its impact on the guest journey and experience.

Dickey's Develops Loyalty Program In-House

Hospitality Technology Magazine·11 April 2019
Dickey's has launched an enhanced loyalty program. Guests can now earn more rewards when they download the Dickey’s App and enroll in the enhanced loyalty program. Dickey’s loyalty program, Big Yellow Cup Club Rewards, is a point-based system allowing guests to earn free barbecue for being loyal Dickey’s fans.

Restaurants Cut Employees' Hours, Jobs After Wage Hikes: Study

Hospitality Technology Magazine·11 April 2019
2019 Hospitality and Food Service Wage Inflation Survey takes a look at the impact that new minimum wage legislation, enacted by states across the U.S., is having on the restaurant industry, and how operators responded to these new laws.Software solution Harri commissioned the survey, which polled a wide range of restaurant operators from approximately 4,000 restaurants and over 112,000 employees across the U.S.

Mobivity Introduces Consumer Frequency Technology

Hospitality Technology Magazine·11 April 2019
Mobivity Holdings Corp. creators of the customer personalization platform, Recurrency, unveiled its innovative frequency impact technology enabling restaurant and retail brands to fully assess a variety of factors affecting consumer frequency.

Closing the Third Party Payment Gap

Hospitality Technology Magazine·10 April 2019
Imagine, your hotel was selected to host the “wedding of the century.” A-list guests from around the world have traveled to attend the celebration, and it is of the utmost importance to ensure every guest has a pleasant, memorable experience. On the day of the wedding, the back office receives a call from a wedding guest who was unable to attend the event but would like to send a bottle of champagne to the honeymoon suite.

Commander Hotel & Suites Adopts New Booking Engine

Hospitality Technology Magazine·10 April 2019
The Commander Hotel & Suites has changed its online booking engine to TravelClick. The goal of the transition was to provide guests with online booking capabilities that are faster, more reliable, and more convenient than the hotel’s previous booking system.

Digital Ad Fraud: The Problem Hoteliers Can No Longer Ignore

Hospitality Technology Magazine·10 April 2019
During HT-NEXT, attendees will have the chance to listen to a general session on the topic of "Exposing Digital Ad Fraud" led by Augustine Fou, Independent Cybersecurity and Ad Fraud Researcher, Marketing Science Consulting Group, Inc.

Pechanga Resort Casino Beta Tests Facial Recognition on Security Robots

Hospitality Technology Magazine·10 April 2019
Knightscope Inc., a developer of advanced physical security technologies focused on enhancing U.S. security operations, said that facial recognition software utilizing deep learning to detect, analyze and compare faces is now available, in beta format, on its K1 security robot platform to help enhance Workplace Violence Prevention (WVP) programs for companies across the United States.

Robots Deliver Food on College Campuses

Hospitality Technology Magazine· 9 April 2019
More and more college students will have the convenience of receiving food delivered by robot, thanks to a partnership between Starship Technologies and Sodexo, Inc.

Ways Hotels Can Implementing Sustainable Practices, Tech to Attract Eco Travelers

Hospitality Technology Magazine· 9 April 2019
As traveling for both business and pleasure have been on the rise during the past 50 years, we are beginning to notice the effects this has on the Earth’s environment. According to a 2018 study conducted by a research journal called Nature, the global footprint of tourism is nearly four times larger than previously thought – accounting for 8% of global greenhouse gas emissions.
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Infor Completes Acquisition of ReServe Interactive

Hospitality Technology Magazine· 8 April 2019
Infor has completed acquisition of Efficient Frontiers Inc. dba ReServe Interactive. a provider of cloud-based sales and catering, restaurant reservations, and floor management software. ReServe Interactive’s highly scalable, dynamic, and intuitive sales and catering solution will enable Infor to offer more functionality through Infor CloudSuite Hospitality, and increase Infor’s presence in non-hotel hospitality venues such as entertainment centers, stadiums, wineries and conference and convention centers.

GlobalReach's Hotspot 2.0 WiFi Delivers Communications & Monetization Capabilities to Hotels

Hospitality Technology Magazine· 8 April 2019
At HT-Next in New Orleans, GlobalReach Technology introduces new guest WiFi features to its Hotspot 2.0 solution, giving hospitality brands the benefit of communicating through, and monetizing their WiFi service, without the need for loyalty program guests to log-on through a captive portal. The new capability comes ahead of the launch of the Hotspot 2.0 Release 3 standard.

Idealpos Brings Its POS Software to the U.S.

Hospitality Technology Magazine· 8 April 2019
Idealpos, the Brisbane, Australia-based software developer behind the POS solution of the same name, has partnered with First American Payment Systems to bring its best-in-class POS software to the U.S. this April. The SaaS platform has become a fast favorite amongst both full-service and quick-service restaurant owners, as well as those who operate cafes, bars and nightclubs, and is lauded for its security, reliability and ease of use.

Toronto Airport Partners with UberEats for In-Terminal Food Delivery

Hospitality Technology Magazine· 5 April 2019
Toronto Pearson, Uber Eats and HMSHost have partnered to bring Uber Eats to Toronto Pearson's Terminal 3 International and Domestic Departures area.

Lonely Planet Pioneers "Bookable Content" with AI-Tech Travel Start-Up TRILL Travel

Hospitality Technology Magazine· 5 April 2019
Lonely Planet announces the acquisition of TRILL Travel, becoming the first brand to convert influencers' digital content into bookable experiences. Leveraging AI technology, TRILL analyzes pictures and automatically creates links to booking sites. This allows users to book a hotel, experience, or table at a restaurant by simply touching a picture. With this acquisition, Lonely Planet is bridging the gap between those wanderlusting and those on the road by streamlining the booking process through a powerful visual search mechanism.

Transformative Tech on a Global Scale

Hospitality Technology Magazine· 5 April 2019
Eight years ago, Marco Trecroce was appointed as the first Chief Information Officer for Four Seasons Hotels and Resorts, the world’s leading luxury hospitality company, founded in 1960. Despite being the global leader in luxury hospitality, the company hired Trecoce to transform the brand with modern technology improvements, while maintaining the high-touch service for which it is known. To accomplish this, he knew the company first needed to build an infrastructure to support a more technology-forward strategy.

APOLAN Names the Top Trends Driving Passive Optical LAN Adoption for Next-Generation Smart Buildings

Hospitality Technology Magazine· 4 April 2019
The Association for Passive Optical LAN (APOLAN), the non-profit organization driving both education and adoption for Passive Optical Local Area Networks (POL), today announced the top five trends driving the replacement of copper-based networks with Passive Optical LAN to meet 21st century smart building demands.

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