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  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • Success in the Sunshine State: Highlights from HFTP's 2018 Florida Regional Conference

    The beautiful Sarasota Westin Hotel — with its bright white facade, multitudinous windows and stunning rooftop pool area — made a very picturesque setting for the 2018 HFTP Florida Regional Conference, which took place July 25–27, 2018.

  • Annual Convention 2018: A True HFTP Experience in the Land of the Kentucky Derby

    On the bank of the Ohio River in the east south-central region of the United States looms Kentucky’s largest city, Louisville — home to the famed Kentucky Derby horse race, Kentucky Fried Chicken (KFC) and Louisville Slugger baseball bats.

  • Members Only: IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

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U.S. Travel's 'Made in America' Report Highlights Value, Importance of Promoting Tourism

Hotel Online·16 August 2018
The U.S. Travel Association this week released an in-depth report detailing travel and tourism's indispensable role in states' and communities' economic health.
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Fattal Hotels Acquires the Apollo Hotels

Hotel Online·16 August 2018
The takeover of 13 Apollo Hotels in the Netherlands by the Israeli hotel group Fattal Hotels, which was announced at the end of June, is sealed. The Fattal Group and the former owners of Apollo Hotels, European Hotel Management B.V., have now officially completed the transaction.
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U.S. Travel Honors Tourism Marketers at ESTO

Hotel Online·16 August 2018
The U.S. Travel Association announced the recipients of the 2018 Mercury and Destiny Awards and the State Tourism Director of the Year at its 35th annual ESTO conference (the Educational Seminar for Tourism Organizations), held here August 11-14.
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3 Hotel Website Designs That Are Inspiring Guests to Book

Hotel Online·16 August 2018
A hotel website is not a pretty banner that showcases the facility’s best assets – it’s actually the place where the guest experience begins nowadays. Through design and content, the website can present your hotel and the experience it offers effectively, making it your best tool for establishing trust and encouraging direct booking.
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One Year Later: The Rebound of the Caribbean Following the 2017 Hurricane Season

Hotel Online·16 August 2018
It has been one year since the most dynamic, active, and destructive hurricane period hit the Caribbean in decades. Despite the devastating effect to the region, the resiliency of the Caribbean hotel market has been demonstrated particularly well over the last year, spurred by a strong recovery effort and bolstered by an influx of new airlift to the region.
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Walt Disney Co. Puts Luxury Hotel Plan on Indefinite Hold Citing Feud with Anaheim Over $267 Million in Subsidies

Hotel Online·16 August 2018
Walt Disney Co. has put a hold on plans to build a luxury hotel in the Disneyland Resort's shopping district, citing a feud with Anaheim officials over tax subsidies that the Burbank media giant was expecting to get from operating the hotel.
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GBTA Forecasts Seven Percent Growth in Global Business Travel Spend, Potentially Signifying End to Era of Uncertainty

Hotel Online·15 August 2018
Global business travel spending reached $1.33 trillion in 2017, advancing 5.8 percent over 2016 levels, according to the GBTA BTI™ Outlook – Annual Global Report & Forecast, a new report released today at GBTA Convention 2018 by the Global Business Travel Association. Spending is forecast to advance another 7.1 percent in 2018 and will expand to $1.7 trillion by 2022.
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Brand USA's Film 'National Parks Adventure' Expected to Generate More Than 172,000 International Visits to the U.S. and Increase Visitor Spending by $700 Million

Hotel Online·15 August 2018
Brand USA, the destination marketing organization for the United States, today released the results of a return on investment (ROI) study showing the significant marketing impact of Brand USA’s first IMAX and giant-screen film, “National Parks Adventure,” on increasing international visitation and spend in the United States. Research by Phocuswright and Oxford Economics found that “National Parks Adventure” will generate $700 million in incremental spend and 172,335 incremental visitors to the United States from Fiscal Year 2017 through Fiscal Year 2019.
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The Potential and Pitfalls of a Hotel Management Takeover

Hotel Online·15 August 2018
Taking over an underperforming property can seem like a daunting task. After the excitement of being awarded a management contract, the transition period that follows can be filled with roadblocks — from distrustful employees, to outgoing management diverting their bookings to other hotels, to owners placing unrealistic expectations on performance.
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GSA Releases New Per Diem Rates for FY 2019

Hotel Online·15 August 2018
The FY2019 per diem rates are now available. To view FY2019 rates click here and follow the instructions. The FY2019 rates are NOT the default rates until October 1, 2019. FY2018 is the fiscal year through September 30, 2018. z
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INFOGRAPHIC: 10 Tips to Close Group Business

Hotel Online·15 August 2018
Congratulations, your hotel is on the short list for that big group or event. But even sales pros who "always be closing" know a door can easily slam shut or stall, leaving your team on the hook for group business stuck in the pipeline.
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PhoneSuite Releases Voiceware 3.0 as an Upgrade to Its Existing Hotel Communication Platform

Hotel Online·15 August 2018
Phonesuite, a leading provider of communications solutions for the hotel industry for more than 25 years, announces the release of upgraded Voiceware 3.0 software, the next iteration in its leading IP-PBX hotel management platform. This major release represents Phonesuite's commitment toward developing innovative tools that help hotels function more efficiently and profitably through cloud-based technology delivery.
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Hotel Zachary Chicago Teams Up With Cloud5 for a Fan-Focused Converged Network Solution

Hotel Online·15 August 2018
Cloud5 Communications Inc., the leading communications technology and services provider for hospitality, today announced the successful implementation of a converged communications network for guests and staff at the Hotel Zachary in Chicago, across the street from Wrigley Field. Humming since the hotel opened in May for the start of baseball season, the integrated voice and data solution has been serving thousands of leisure and business travelers in the heart of Chicago's most iconic destination.
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Inc. Magazine Includes The Carver Companies in Annual List of America's Fastest Growing Private Companies

Hotel Online·15 August 2018
Inc. magazine today revealed that Atlanta based, The Carver Companies http://thecarvercompanies.com is No. 1033 on its 37th annual Inc. 5000, the most prestigious ranking of the nation's fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy's most dynamic segment-its independent small businesses.
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The Key to Hotel Operations Technology Lies in Single Guest Profiles

Hotel Online·14 August 2018
At the recent, CHAT 2018 (China Hotel and Tourism Forum) in Shanghai, Kevin King, COO of Shiji, was invited to deliver a keynote speech on "Hotel Operation Technology". As one of the largest hospitality conferences in China, CHAT aims to explore new ideas for hospitality industry future development with trade professionals.
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How Do You 'Boutique' Your Hotel?

Hotel Online·14 August 2018
Hospitality professionals can apply the best of boutique to any and all lodging accommodations. By Frances Kiradjian While we are the biggest champions of boutique you'll likely come across, at BLLA, we realize the transformation of the term from differentiator to buzzword. Today, it is not uncommon to find a property touting themselves as boutique even though they're a branded chain or an economic lodging solution like a motel. Boutique started as an underdog in the world of lodging solutions, particularly luxury accommodations.
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Sabre Hospitality Solutions Announces Business Travel Services Suite, With InterContinental Hotels Group(r) as One of Its First Adopters

Hotel Online·14 August 2018
Sabre Corporation (NASDAQ: SABR) today announced Business Travel Services, the new consolidated solution suite from Sabre Hospitality Solutions that will offer hoteliers easy-to-use tools with time-saving automations and simplified processes; access to industry insights and expert guidance; and unlimited access to travel management companies and consortia partners - all in one place.
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Crescent Hotels & Resorts Adds Sheraton Gunter Hotel San Antonio to Management Portfolio

Hotel Online·14 August 2018
The Sheraton Gunter Hotel San Antonio is now being managed by Crescent Hotels & Resorts. Crescent Hotels & Resorts is an award winning, nationally recognized operator of major hotels, resorts and conference centers throughout the United States, Canada & Caribbean. Steps from the River Walk in downtown, this historic landmark hotel boasts 322 updated rooms and over 19,000 square feet of meeting space that can accommodate more than 1,000 guests.
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North Dakota's Sara Otte Coleman Wins 2018 State Tourism Director of the Year

Hotel Online·14 August 2018
Sara Otte Coleman of the North Dakota Tourism Division has been named national State Tourism Director of the Year for 2018.
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Keynote Speakers Announced for Revenue Strategy Forum London

Hotel Online·14 August 2018
Hotel industry leaders, innovators and strategists will come together to discuss the hot topics of the moment, including Blue Ocean strategies, blockchain and e-commerce, at the fourth annual Revenue Strategy Forum (RSF) London.
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Hospitality Financial Leadership: Why Your Average Joe Should Never Use an OTA - And... Why He Will Never Stop Using Them!

Hotel Online·13 August 2018
With two large shortcomings I can’t see why the average person who has a basic understanding of how the travel world works would ever use an online travel agency. In making this statement it occurs to me that—obviously—most people don’t know the basics. If they did know the two things I’m going to talk about here, the OTA world would be dead on its feet.
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Lodgic Hospitality to Break Ground on New Element by Westin in Irving, Texas

Hotel Online·13 August 2018
Dallas-based architectural firm, Mayse & Associates, Inc, is pleased to announce that construction is about to commence on a 157-room, high-rise Element Hotel, part of the Marriott family of hotels. It is to be located at Hwy 114 and Meadowbrook Drive within the Irving, Texas suburb of Las Colinas.
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Robots: Hotel Customers Like Them (Mostly)!

Hotel Online·13 August 2018
When Captain Kirk or Mr. Spock needed information, they would hail the Enterprise‘s computer, and the computer would respond to their request. In 1966, that was an amazing piece of science fiction. Now, with Siri, Alexa, and other devices with artificial intelligence, we all are figuratively standing on the bridge of the Enterprise, speaking to devices that are “listening” to us and fulfilling our simple requests.
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NetBase Report Reveals the Most Loved Travel and Hospitality Brands of 2018

Hotel Online·13 August 2018
NetBase, a global leader in enterprise social analytics, today released its annual Social Media Industry Report 2018 Travel and Hospitality. The report leveraged NetBase’s social analytics technology to examine the most popular brands across five categories including, Airlines, Car Rentals, Cruise Lines, Hotels and Travel Sites.
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Southern Lodging Summit Announces Full Speaker List for 16th Annual Conference August 28th & 29th in Memphis, Tennessee

Hotel Online·13 August 2018
Officials of the Southern Lodging Summit, an annual gathering of hoteliers specializing in development and operations in the southern United States, today announced the full speaker roster for its annual conference running August 28-29, 2018, in Memphis, Tenn.
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Start Thinking About Your Hotel's 'Off-Season' in a Whole New Way

Hotel Online·13 August 2018
Many things in our world have annual cycles or seasons, such as sports leagues, holiday shopping, the school year, farm crops, you name it. There is usually a slow (or slower) season and a busy (or busier) season, two very different activity levels in play.

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