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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Letter from the HFTP Global President: At the End of the Year, We Reflect on the Best of the Year

    As we prepare to transition to the new HFTP Global board at the 2018 Annual Convention in October, I would like to take the time to reflect on my year serving as HFTP Global president.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

Labuan Bajo, a new rising tourism star is born as Asia's traveller's head beyond Bali

Hotel Online·10h
Hotel pipeline targeting upscale travelers to destination 'Labuan Bajo' is the main gateway to Komodo National Park, which has been designated by UNESCO as a World Heritage Site since 1991, and was included as 'New Seven Wonders of Nature' in 2011.

Insecurity Knows No Boundaries, but Security Is Improving

Hotel Online·18 December 2018
Recent events - demonstrations, strikes, attacks - have shown us that the safety of our businesses and destinations is paramount. France had recovered from the dark years it experienced following the terrorist acts committed on its territory. Despite a month of November with a lacklustre end and an unfestive Christmas period, 2018 will be a very good year in terms of performance in the region. The Strasbourg event and the violent acts committed during the Yellow Vests demonstrations will not be able to reverse the positive trend.

Lingerfelt Commonwealth Sells Five Hotels in Orlando, Florida, Atlanta, Georgia, and Charlotte, North Carolina

Hotel Online·18 December 2018
Lingerfelt Commonwealth Partners, LLC, a Richmond, Virginia-based commercial real estate investment firm, today announced a portfolio sale of five hotels in Orlando, Florida, Atlanta, Georgia, and Charlotte, North Carolina, which closed on December 13, 2018. The hotels were sold by Lingerfelt Commonwealth to AD1 Global, a privately-held hospitality company located in Hollywood, Florida, for $92.5 million.

International Society of Hotel Associations Presents the 2018 Awards of Excellence

Hotel Online·18 December 2018
The International Society of Hotel Associations (ISHA) has presented the 2018 Awards of Excellence to member state hotel and lodging associations. The ISHA Awards of Excellence were given out recently at the annual ISHA Winter Conference in Denver, Colorado. Winners have been recognized in five categories for state lodging associations.

Overcoming Three Common Disruptions to Efficient Housekeeping

Hotel Online·18 December 2018
Housekeeping is a methodical and repetitive process that requires acute attention to detail. To ensure that nothing is missed, room attendants are trained to follow the same steps in sequential order in each guestroom. When attendants’ attention is disrupted, they are more likely to miss procedures, which can negatively impact a property’s cleanliness level and inspection scores, as well as guests’ perceptions about the quality of the hotel and their overall satisfaction with their stay.

Brookfield buy would help bail out India's Hotel Leelaventure Ltd.

Hotel Online·18 December 2018
Canada’s Brookfield Asset Management reportedly is close to buying at least four of five hotels owned by debt-ridden Hotel Leelaventure Ltd.—as well as a land parcel—for an estimated ₹4,500 crore.

Airline disruption set to continue in 2019

Hotel Online·18 December 2018
Against a backdrop of gyrating oil prices, extreme weather, strikes and delays, the drive to digitalises continued to shift airline business models.

The National Conference Center Celebrates 2018 With Three Prestigious Awards

Hotel Online·17 December 2018
The National Conference Center, the award-winning property in Leesburg, Virginia, has received three additional prestigious readers’ choice awards for the year.

Ovid Hospitality Taps Hotel Equities to Manage four Points by Sheraton in Bakersfield, California

Hotel Online·17 December 2018
Today, Atlanta-based hotel owner, operator and developer Hotel Equities (HE) announced its appointment as the management firm for the Four Points by Sheraton Bakersfield. The 198-room hotel, located at 5101 California Avenue, is owned by Ovid Hospitality, LLC, an affiliate of H2H Asset Group.

Hospitality Financial Leadership: OTA's and How Hotels Can Best Use Them

Hotel Online·17 December 2018
A lot gets said about OTA’s and most of it is negative coming from the hotel world. I get it on one hand as I was the one having to explain to owners each month why our commission expense was constantly on the increase. However, on the other hand I also knew we had our backsides saved many months because we turned on the tap and let them in.

2019 Hotel Trends: The "Split Personalities" of New Hotels

Hotel Online·17 December 2018
In the hotel and travel industry, a new group of travelers have captured everyone’s attention. This group has begun to shift trends in the hotel market, forcing hotels to adapt in order to capture their interest.

SEO Professionals: Why You Should Guarantee SEO Results

Hotel Online·17 December 2018
Dear SEO community, clients don't simply want our SEO recommendations—they want guaranteed results.

HOS Management and Hawkeye Hotels Acquire B Historic Hotel in Savannah, Georgia

Hotel Online·17 December 2018
Georgia-based HOS Management (HOS) in a joint venture with Iowa-based firm Hawkeye Hotels today announced the completed acquisition of the B Historic hotel in Georgia for an undisclosed sum. The property will be converted to a Tryp by Wyndham and will be managed by HOS, which has four Savannah hotels in operation and, including the B Historic, six Savannah hotels in various phases of development.

Experience commerce is key to winning customers

Hotel Online·17 December 2018
In ecommerce, focusing on experiences rather than sales can mean more personal, longer-lasting relationships with customers.

What the Marriott Breach Says About Security

Hotel Online·17 December 2018
We don’t yet know the root cause(s) that forced Marriott recently to disclose a four-year-long breach involving the personal and financial information of 500 million guests of its Starwood hotel properties.

ALHI Expands Global Convention Portfolio with Six New Members

Hotel Online·14 December 2018
Associated Luxury Hotels International (ALHI), which serves as the global sales force for more than 250 luxury independent hotels, has increased its domestic and international footprint with the addition of new hotels and brands in destinations with emerging meeting and incentive markets.

Ctrip extends its leisure travel platform to empower small players

Hotel Online·14 December 2018
Under the strategy, tour operators, segmented destination service suppliers and individual service providers will be the major target users.

How to Win the Battle Between Privacy and Personalization

Hotel Online·13 December 2018
It’s hard to believe that 2018 is drawing to a close. It’s safe to say that few topics this year have been more relevant than the themes of both privacy and personalization. Hoteliers are swimming in opportunities to learn more about their current (and prospective) guests than ever before. But with that opportunity to swim also arrives the opportunity to sink. Many hoteliers find themselves stuck between the need to personalize their offering with user data and the need to tread carefully within new GDPR rules and regulations. If they don’t tap into guest data to curate a more personalized, unique experience, they may not appeal to guests — but if they don’t secure data the right way, they’re putting guest privacy (and their reputation) at risk.

Gulph Creek Hotels Acquires 128-Unit Hyatt House In Bridgewater, New Jersey

Hotel Online·12 December 2018
Gulph Creek Hotels is pleased to announce the acquisition of the 128-Unit Hyatt House in Bridgewater, New Jersey. The hotel is located on a five-acre campus on Route 22 East just west of Route 202 and the Bridgewater Mall.

Carver World Temps Now Provides Recruiting With Placement for Clients to Hire

Hotel Online·12 December 2018
Carver World Temps (CWT) announced that it has added a new program designed to recruit, train and place workers for hire by their clients in the hospitality field. CWT, a subsidiary of The Carver Companies, will challenge the norms of contract labor with the program that include placement services to ensure greater success for both clients and associates.

Hospitality Leadership Program Gets High Grades From Grads

Hotel Online·12 December 2018
Peggy Berg is director of Castell Project, Inc., a 501(c)3 nonprofit organization dedicated to accelerating the careers of women professionals in the hospitality industry. Formed in January 2017, the Castell Project, which will begin its third year in January, operates both the Castell Leadership Program that provides leadership training to rising female executives, and WILL, an ongoing network supporting the career development of women who have completed the program; it also conducts original research on diversity in hospitality industry leadership.

Hersha Hospitality Reintroduces the Parrot Key Hotel & Villas Following $25 Million Renovation, Post Irma

Hotel Online·11 December 2018
Hersha Hospitality Trust (NYSE: HT, “Hersha” or the “Company”), owner of high-quality upscale, luxury and lifestyle hotels in urban gateway markets and coastal destinations, today announced the relaunch of the 148-room Parrot Key Hotel & Villas after its extensive renovation following Hurricane Irma.

AWH Partners, Joy Construction Corporation and Maddd Equities Aquire Three Boston Holiday Inn Hotels

Hotel Online·11 December 2018
AWH Partners, LLC, Maddd Equities, LLC and Joy Construction Corporation announce the purchase of three Holiday Inn (NYSE: IHG) hotels in the Boston suburbs, Holiday Inn & Suites Boston-Peabody, Holiday Inn & Suites Marlborough and Holiday Inn Boston-Dedham Hotel and Conference Center in an off-market transaction. Spire Hospitality, AWH’s full-service hospitality management company, is now managing the properties. The group signed long-term franchise agreements with IHG and will begin extensive renovations to each of the hotels, including upgrades to the guest rooms, common areas and meeting space.

Getting Personal in the Age of Technology

Hotel Online·11 December 2018
More than ever, hotel guests want personalized experiences when they travel. But in this age of super technology, the idea of a “personalized experience” is rapidly changing. While guests still value having a concierge create a unique itinerary for them or receiving a special in-room amenity, the shift is now towards being able to curate their own experiences – from viewing movies and listening to music from their own playlists, to customizing the scent of their guestroom. Here are some of the ways hotels are using next-gen technology to meet these new demands.

The Evolution of the Panic-Button: How Smart Integration With The Hotel Technology Stack Is Making Hotels Safer

Hotel Online·11 December 2018
Panic-buttons have been making headlines in recent years for a good reason – research reveals that sexual harassment of hotel workers is shockingly common-place. In a 2016 survey of 500 housekeepers in Chicago, 49 percent said guests had flashed them. According to Stand with Women Against Abuse, a coalition of community and labor groups, about eight in 10 hotel workers have encountered some form of verbal aggression or harassment at work.

The GDS=Good, Darn Sense

Hotel Online·11 December 2018
Today, hoteliers spend most of their time trying to ‘beat the OTAs’ by focusing primarily on increasing their direct bookings; that’s a fantastic tactic BUT it’s not the only one that you should be using to boost your property’s occupancy, ADR and RevPAR, while cutting the cost of acquisition.

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