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How to Spot a Machine Learning Opportunity, Even If You Aren't a Data Scientist

harvardbusiness.org - 20 October 2017
Artificial intelligence is no longer just a niche subfield of computer science. Tech giants have been using AI for years: Machine learning algorithms power Amazon product recommendations, Google Maps, and the content that Facebook, Instagram, and Twitter display in social media feeds. But William Gibson’s adage applies well to AI adoption: The future is already here, it’s just not evenly distributed.
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Everyday People Who Led Momentous Change

harvardbusiness.org - 19 October 2017
Nancy Koehn, a Harvard Business School historian, tells the life stories of three influential leaders: the abolitionist Frederick Douglass, the pacifist Dietrich Bonhoeffer, and the ecologist Rachel Carson. They all overcame personal challenges to achieve and inspire social change. In Koehn’s new book, Forged in Crisis: The Power of Courageous Leadership in Turbulent Times, she argues that tomorrow’s leaders of social change will come from the business world.
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Netflix and Why the Future of Streaming Looks Like Old-School TV

harvardbusiness.org - 19 October 2017
Netflix hit the industry with some bombshell moves this month. First, it announced that it plans to spend $8 billion on original content next year (including on 80 new movies). This is far more than any other online player. Obviously, this is great news for its 100 million-odd customers worldwide.
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How to Tell Your Boss That You're Not Engaged at Work

harvardbusiness.org - 18 October 2017
Many people think of employee engagement as a relatively new idea, but scientists have been studying it for years. William Kahn first introduced the term in 1990, defining it as “the degree of psychological identification employees experience with their job role or work persona.” He noticed that organizations tended to overlook the influence that everyday experiences have on people’s work motivation, focusing instead on their talents, skills, and expertise. Although such qualities are no doubt critical, they are not sufficient to account for the wide range of subjective experiences employees have at work.
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The Case for Trash-Talking at Work, According to Research

harvardbusiness.org - 18 October 2017
In 2000, British Airways sponsored the construction of the London Eye, a giant Ferris wheel in the heart of London. When the builders encountered some technical difficulties while trying to erect the wheel, Richard Branson, the mercurial founder of rival airline Virgin Atlantic Airways, seized the opportunity. He arranged for a blimp to fly over the London Eye with a giant banner that read ‘‘BA can’t get it up!”
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Why You Can Focus in a Coffee Shop but Not in Your Open Office

harvardbusiness.org - 18 October 2017
A few years ago, during a media interview for one of my books, my interviewer said something I still ponder often. Ranting about the level of distraction in his open office, he said, “That’s why I have a membership at the coworking space across the street — so I can focus.”
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How the U.S. Army Redesigned Its Mental Health System

harvardbusiness.org - 16 October 2017
Leaders in today’s complex health care systems need better processes and systems for aligning day-to-day, clinical-care activities with the strategic goals of their organizations. The U.S. Army has accrued valuable experience in this area over the last decade through the design and implementation of its behavioral health system of care, its term for all of the mental health and substance-use clinical care it provides. Accounting systems now uniformly capture administrative data across a huge, geographically dispersed system. Workload standards allow clinicians the time to engage with the key people who affect recovery, such as commanders and family members. And self-reported patient data is combined with other nonclinical measures to produce a more accurate assessment of quality. Understanding how the Army did it can help other health systems achieve the triple aim of improving the patient experience of care, improving population health, and reducing per capita cost.
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To Build Connection on Your Team, Skip Icebreakers and Talk About Photography

harvardbusiness.org - 16 October 2017
Imagine looking at a photo of a single shoe on the sidewalk, or two people embracing, or a person walking alone into a cemetery. All these images instantly ignite emotions and associations — without a written or spoken word. And because the reaction is physiological, it happens in seconds.
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Sex, Power, and the Systems That Enable Men Like Harvey Weinstein

harvardbusiness.org - 13 October 2017
When I first heard accounts of film producer Harvey Weinstein’s predatory behavior, my mind devised punishments fitting for Renaissance Europe or the film A Clockwork Orange: Cover his face with a shame mask widely used centuries ago in Germany; shock his frontal lobes so that he’d start empathizing with the women he’s preyed on. When we learn of injustice, it’s only human to focus on how to eliminate or punish the person responsible.
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Take This Quiz to Figure Out How to Be Happier at Work

harvardbusiness.org - 13 October 2017
We all want to be happy on the job, but what does that actually mean? Is it just being satisfied in your job? Does it mean having fun at work? Are we happy when working conditions are good, our days are enjoyable, and our nights are worry-free?
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Lots of Men Are Gender-Equality Allies in Private. Why Not in Public?

harvardbusiness.org - 13 October 2017
In the last week, film producer Harvey Weinstein’s decades of sexual harassment — which many have described as an open secret in Hollywood — have exploded onto the pages of the New York Times. The New Yorker documents even more disturbing accusations of rape and assault. It’s now clear that many men and women in Weinstein’s company and in the film industry knew about these alleged crimes but remained silent, allowing it to continue.
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Hiring Discrimination Against Black Americans Hasn't Declined in 25 Years

harvardbusiness.org - 11 October 2017
Race is often at the forefront of American conversation. It has lately emerged with new urgency around discussions of policing, immigration, First Amendment rights, and even professional football. And yet even as we are confronted with dramatic examples of ongoing racial tensions, most white Americans remain convinced that race is no longer central to one’s opportunities in life. Polling data shows that many believe these lingering conflicts represent the actions of a few bad apples and aren’t in sync with the larger trend toward systemic racial equality.
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7 Tricky Work Situations, and How to Respond to Them

harvardbusiness.org - 11 October 2017
You know the moment: a mood-veering, thought-steering, pressure-packed interaction with a colleague, boss, or client where the right thing to say is stuck in a verbal traffic jam between your brain and your mouth.
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A Simple Way to Involve Frontline Clinicians in Managing Costs

harvardbusiness.org - 11 October 2017
While there have been significant strides in providing frontline clinicians with quality information, these clinicians still lack the tools they need to play an active role in controlling the costs of the care they provide. To date, only small steps have been taken at most health care systems (for example, clarifying the costs of specific tests during the test-ordering process), and new clinical analytics systems that offer better insights into costs and efficiency often aren’t integrated into day-to-day clinical care. Worse, discussions at health care organizations about how to increase “overall value” too often degenerate into conversations about cost reduction, with participants forgetting that delivering value means both improving outcomes and lowering costs.
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What If Socially Useful Jobs Were Taxed Less Than Other Jobs?

harvardbusiness.org - 11 October 2017
This fall, college seniors across the U.S. are making a choice that will shape the rest of their lives: which career to pursue after graduation. It’s a breathtakingly complex decision, involving trade-offs among prestige, job security, quality of work life, and compensation. Yet these career choices affect not only the students themselves but also the rest of society. Economic research increasingly indicates some professions have “spillovers,” meaning that the social value of an individual’s work can be much higher, or much lower, than that individual’s compensation. The job market does not account for all social value.
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Research: Shifting the Power Balance with an Abusive Boss

harvardbusiness.org - 9 October 2017
When confronting an abusive supervisor, employees often assume they have two choices: confrontation or avoidance. But our research, forthcoming in the Academy of Management Journal, suggests a third option: Targets of abuse can flip the script, shifting the balance of power in their favor when bosses make life miserable. As subordinates gain leverage over time, they can strategically influence supervisors to stop abuse and even motivate them to mend strained relationships.
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How Successful Solopreneurs Make Money

harvardbusiness.org - 5 October 2017
Dorie Clark, a marketing strategy consultant, answers a burning question: how do people make money off of what they know? She outlines the options for experts who want to monetize their knowledge. Clark explains, using herself and other successful solopreneurs as examples, how to earn revenue from public speaking, podcasting, e-books, and online courses. She also goes over what to charge and when to get an assistant. Clark teaches at Duke University’s Fuqua School of Business and is the author of the new book Entrepreneurial You.
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The Key to Campbell Soup's Turnaround? Civility.

harvardbusiness.org - 5 October 2017
Based on our combined experience and research – Doug as the former CEO of Campbell Soup Company and Christine as professor who has researched leadership for 20 years – we’ve observed that the best way to truly win the hearts and minds of people, and generate huge returns for your organization and its stakeholders, is by leading with civility. This means spending a considerable amount of effort acknowledging people’s contributions, listening better, respecting others’ time, and making people feel valued.
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The 'Smart Society' of the Future Doesn't Look Like Science Fiction

harvardbusiness.org - 5 October 2017
oct17-05-97687953 What is a 'smart' society? While flights of imagination from science-fiction writers, filmmakers, and techno-futurists involve things like flying cars and teleportation, in practice smart technology is making inroads in a piecemeal fashion, often in rather banal circumstances. In Chicago, for example, predictive analytics is improving health inspections schedules in restaurants, while in Boston city officials are collaborating with Waze, the traffic navigation app company, combining its data with inputs from street cameras and sensors to improve road conditions across the city. A city-state such as Singapore has a more holistic idea of a 'smart nation,' where the vision includes initiatives from self-driving vehicles to cashless and contactless payments, robotics and assistive technologies, data-empowered urban environments, and technology-enabled homes. More broadly, we might define a smart society as one where digital technology, thoughtfully deployed by governments

Blockchain Could Help Us Reclaim Control of Our Personal Data

harvardbusiness.org - 5 October 2017
It's a strange world we live in when large companies such as Experian, Equifax, and TransUnion are able to store huge quantities of our personal data and profit from it in a way that doesn't always benefit us. And when those same companies lose our personal data and make us susceptible to identity theft, there's virtually nothing we can do about it. Equifax lost the data of more than 140 million people, and recompense is not forthcoming. Meanwhile, the CEO may be stepping down with a pension worth $18 million. Clearly, the system is broken, and it's time to stop and ask ourselves why we continue to rely on a system that doesn't stand up to the challenges we face in a digital society.
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The Great Recession Drastically Changed the Skills Employers Want

harvardbusiness.org - 4 October 2017
The employment shift from occupations that require mid-level skills toward those at the high and low ends is one of the most important trends in the U.S. labor market over the past 30 years. Previous research has suggested that a primary driver of this job polarization is something called routine-biased technological change (RBTC), an unfortunate mouthful whereby new technologies substitute for repetitive, middle-skill jobs and complement analytical, high-skill jobs. Think of word processors replacing typists or engineers using AutoCAD software. Until recently, economists thought of this trend as a gradual phenomenon that didn’t depend much on the ups and downs of the economy.
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U.S. Health Care Reform Can't Wait for Quality Measures to Be Perfect

harvardbusiness.org - 4 October 2017
There’s a debate in the United States about whether the current measures of health care quality are adequate to support the movement away from fee-for-service toward value-based payment. Some providers advocate slowing or even halting payment reform efforts because they don’t believe that quality can be adequately measured to determine fair payment. Employers and other purchasers, however, strongly support the currently available quality measures used in payment reform efforts to reward higher-performing providers. So far, the Trump administration has not weighed in.
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5 Research-Based Strategies for Overcoming Procrastination

harvardbusiness.org - 4 October 2017
Chances are that at this very moment you’re procrastinating on something. Maybe you’re even reading this article to do so. A while back, I took a year to experiment with every piece of personal productivity advice I could find. In becoming hyperaware of how I spent my time, I noticed something: I procrastinated a lot more often than I had originally thought. In one time log I kept, I found that over the course of one week, I spent six hours putting off tasks — and that’s just the procrastination that was apparent from my time log.
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Research: Why Employer Support Is So Important for Transgender Employees

harvardbusiness.org - 3 October 2017
oct17-03-740519503 Sarah* is a high school teacher in a school district without much understanding or acceptance of transgender individuals. For years, she remained closeted about her gender identity due to fear over how her colleagues would respond. When Sarah finally decided to come out at work, the emotional and social consequences associated with being her true self became almost unbearable: 'At school, I'm walking on eggshells, watching my back, being very protective, and having to stake out everything. There are days I call in [sick] from the parking lot because I get there and say 'I can't do this.' I feel like I'm being put under a microscope by a lot of people. There was an evening where we all had to go to a student awards ceremony. I had to be on stage to give out an award to a couple of my students. I started having an anxiety attack, and I walked out and went home because I couldn't stand to be there anymore. I could see people kind of look at me... it felt like these
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Is Your Company Adapting Fast Enough to Thrive in an Increasingly Digital World? - SPONSOR CONTENT FROM DXC TECHNOLOGY

harvardbusiness.org - 3 October 2017
As digital technologies permeate all aspects of their operations, companies around the world anticipate the need for massive change over the next five years, according to a new global survey by Harvard Business Review Analytic Services. But can these organizations adapt fast enough? Almost all of the 376 business leaders in the survey said they expect that the pressure to transform will only accelerate and intensify. Three-quarters of these executives – from primarily large organizations in financial services, manufacturing, technology, healthcare, retail, and many other industries – say their organizations will require substantial or extensive change to become even more digital.
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The Critical Skills for Leading Major Change in America's Health System

harvardbusiness.org - 3 October 2017
At a time of profound volatility in the U.S. health system, change management is an essential skill for public and private leaders alike. For these leaders — and young people aspiring to careers as health care managers — one very practical question emerges: What are the critical skills for leading major change in our health system? As someone who has led large change management projects in both the federal government and a large private health system, my view is that effective leadership of fundamental change requires the following: a commitment to transparency; involving stakeholders so they feel that their voices are heard; making listening a personal priority of the leader; going overboard in communicating; emphasizing that the sought-after change is achievable; and developing a motivating narrative.

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