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  • Members Only: IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

  • HITEC Special: Revenue Strategy: Not Just a Fancy New Name for Revenue Management

    By Cindy Estis Green. A strategic view of revenue calls for proactive business mix planning and decision-making around deployed resources, well beyond reacting to what comes over the transom. Excerpt from the 2018 HITEC Bytes Special Report.

  • HITEC Special: Forecasting Accuracy: The Living Forecast

    By Jill Wilder. Forward-looking, continuously updated statistical trend analysis is emerging as a strategic tool that performs the practical magic of creating an accurate forecast you can take to the bank.

  • Members Only: IT Spending in the Lodging Industry

    HFTP Research Report: The new USALI Schedule 6 — Information and Telecommunications Systems and the effects thus far on the industry. An analysis of IT spending data in the industry and compliance practices by lodging executives.


How Managers, Coworkers, and HR Pressure Women to Stay Silent About Harassment·13 July 2018
Sex-based harassment is pervasive in the workplace, and it’s disproportionately experienced by women. It can include sexual harassment but is more broadly defined, including any behavior that derogates, demeans, or otherwise humiliates someone on the basis of their sex. One study of women in the military and law found that nine out of 10 had experienced gender-based harassment in their careers.

4 Ways to Create a Learning Culture on Your Team·12 July 2018
Technology is disrupting every industry and area of life, and work is no exception. One of the main career implications of the digital revolution is a shift in demand for human expertise. For instance, LinkedIn's talent research shows that half of today's most in-demand skills weren't even on the list three years ago.

How to Use Mindfulness to Increase Your Team's Creativity·12 July 2018
There's a fundamental contradiction when organizations ask employees to maintain a fast pace of work and be creative. What often happens in hectic workplaces is that employees resort to autopilot or habitual ways of working. When they don't have the time or space to incubate novel and clever ideas, they may miss out on opportunities to reframe a problem and see new possibilities for potential solutions.

What You Need to Know About California's New Data Privacy Law·11 July 2018
Late last month, California passed a sweeping consumer privacy law that might force significant changes on companies that deal in personal data - and especially those operating in the digital space. The law's passage comes on the heels of a few days of intense negotiation among privacy advocates, technology startups, network providers, Silicon Valley internet companies, and others.

The Industrial Era Ended, and So Will the Digital Era·11 July 2018
In a famous scene in the 1967 movie The Graduate, a family friend takes aside Dustin Hoffman’s character, Benjamin Braddock, and whispers in a conspiratorial tone, “Plastics… There’s a great future in plastics.” It’s seems quaint today, but back then plastics really were new and exciting.

How to Mentor Someone Who Doesn't Know What Their Career Goals Should Be·10 July 2018
'Tell me about your career goals.' How often have you said this to a person you're managing or mentoring, only to get a blank stare in return? Perhaps the person confides that they don't know what their goals should be, or even whether there are opportunities to advance at your company. How do you begin to provide support?

Purchasing Managers Have a Lead Role to Play in Cyber Defense·10 July 2018
There is a crying need for companies to enlist their supply chain management departments in the fight against cyberattackers. According to our research, over 60% of reported attacks on publicly traded U.S. firms in 2017 were launched through the IT systems of suppliers or other third parties such as contractors, up from less than one-quarter of attacks in 2010. A number of the high-profile attacks on large companies - including Equifax, Netflix, Best Buy, and Target - occurred this way.

Most People Are Supportive of #MeToo. But Will Workplaces Actually Change?·10 July 2018
The #MeToo and #TimesUp movements continue to create a tidal wave of media activity and increased awareness of sexual harassment and misconduct. But have they created positive changes in workplaces? Are people seeing healthy and lasting improvements in their organizations as a result of these movements?

4 Signs an Executive Isn't Ready for Coaching· 9 July 2018
The stigma of asking for or being assigned an executive coach is vanishing quickly. The growth of the industry tells us so. In the U.S. alone, $1 billion was spent on business, personal and relationship coaches last year, according to IbisWorld, up about 20% from five years earlier. And the number of business coaches worldwide has zoomed more than 60% since 2007, according to one coaching association.

What Will Your Industry Look Like in 2030? - SPONSOR CONTENT FROM DELL TECHNOLOGIES· 9 July 2018
Dell Technologies surveyed 3,800 business leaders from around the world to uncover their forecasts for the next decade. The research revealed a divided vision of the future but common ground on the need to transform and how.

The Barriers to Recruiting and Employing Digital Talent· 9 July 2018
Finding digital talent is one of the biggest challenges facing companies today. But it’s particularly difficult for large, traditional firms, especially those which operate in consolidated, non-growth industries (think pulp and paper, steel, airlines) and which are often located away from the metropolitan areas where data scientists live. Because these firms tend to have slim margins and cannot pay Silicon Valley salaries, many have had to get creative in their recruiting and employee development. In our work with a dozen industrial firms in Germany and Scandinavia, we’ve studied how they try to increase the digital skills of their workforces — from creating accelerators to training internal talent — and we’ve observed how some of these common strategies present their own difficulties. These are the three biggest challenges we’ve seen:

How to Silence Your Inner Critic After a Layoff· 6 July 2018
Being laid off is one of the most difficult experiences that you can face in your career. As an executive coach, I’ve seen firsthand the shock, grief, and anxiety that generally accompanies this type of job loss. Layoffs can trigger a sense of powerlessness and self-doubt in the form of a scary lack of control and the voice of a relentless inner critic — particularly when others in the organization remain employed.

When Is It Important for an Algorithm to Explain Itself?· 6 July 2018
Many efforts to apply machine learning get stuck due to concerns about the “black box” — that is, the lack of transparency around why a system does what it does. Sometimes this is because people want to understand why some prediction was made before they take life-altering actions, as when a computer vision system indicates a 95% likelihood of cancer from an x-ray of a patient’s lung.

Learn to Get Better at Transitions· 5 July 2018
There is a small, disheveled baby robin making her very first steps in my garden today. She looks a bit dazed and exhausted, her lovely yellow down all awry. I know exactly what she feels like. She looks like a lot of people I know right now. At almost every age, everyone seems to be on the cusp of a similar transition: taking their first steps into an uncertain and illegible new world. As I write this, World War II planes fly overhead to celebrate Queen Elizabeth’s official birthday. Like my own mother, who shares her birthday, she is turning 93. They are both remarkably well, and not finished with transitions.

How to Manage an Employee Who's Having a Personal Crisis· 5 July 2018
We all have life events that distract us from work from time to time - an ailing family member, a divorce, the death of a friend. You can't expect someone to be at their best at such times. But as a manager what can you expect? How can you support the person to take care of themselves emotionally while also making sure they are doing their work (or as much of it as they are able to)?

How to Improve Your Business English· 4 July 2018
Chun Hin is a senior manager at a Hong Kong investment bank. Every morning, he listens to Bloomberg radio on his way to work and used to read each issue of the Economist from cover to cover in an effort to continuously improve his English. As a Hong Kong native who grew up speaking Cantonese and Mandarin, Chun Hin has worked hard to become fluent in English.

Research: Glowing Reviews Aren't Always the Most Persuasive· 4 July 2018
Online reviews can play a big role in influencing people's purchase decisions, but what makes a review most persuasive one way or the other? Certainly bad reviews can dissuade customers, but it turns out that some good reviews can too. Our research on persuasion and marketing is the first to find that a moderately positive review can be more persuasive than an extremely positive review.

3 Common Hiring Mistakes New Managers Should Avoid· 4 July 2018
No one wants to hire the wrong person. The recruitment, interviewing, hiring, and on-boarding of even one new employee is a time-intensive process every manager takes seriously. It's also one of the hardest skills for a new manager to learn, in part because - unless you're working at a very fast-growing company - you typically don't get a lot of practice with it. When you don't have a lot of opportunities to practice, it's easy for your learning curve to remain flat.

Architect Daniel Libeskind on Working Unconventionally· 3 July 2018
Daniel Libeskind, a former academic turned architect and urban designer, discusses his unorthodox career path and repeat success at high-profile, emotionally charged projects. He also talks about his unusual creative process and shares tips for collaborating and managing emotions and expectations of multiple stakeholders. Libeskind was interviewed for the July-August 2018 issue of Harvard Business Review.

Rethinking Sustainability in Light of the EU's New Circular Economy Policy· 3 July 2018
With the EU's passage of the Circular Economy Package in April, many European companies are now facing mandates to reuse the products they create for as long as possible. The EU is not alone in seeking ways to convince firms to recycle. The U.S. Chamber of Commerce supports companies in developing circular economies (CEs), and China - like Europe - has developed policies and legislation around CEs.

The Factors Behind China's Growing Strength in Innovation· 2 July 2018
In 2006, 26-year-old Frank Wang started up DJI in a dorm room at Hong Kong University of Science & Technology. The legend goes that Frank's father had given him an expensive remote-controlled model helicopter for doing well in school. When the helicopter predictably crashed shortly after, Wang became determined to build a better controller. As part of his graduate thesis, he perfected an electronics flight controller, a critical element of drone technology.

What the World's Best Restaurant Knows About Keeping Its Creative Edge·29 June 2018
Many companies have soared on the wings of radical ideas, from Polaroid's instant camera to the sharing economy of firms like Airbnb. Chef Massimo Bottura likewise upended convention in 1995 when he opened his restaurant, Osteria Francescana, in Modena, Italy, and started serving radically reinvented Italian dishes in a culture that placed a premium on tradition.

Stop Scheduling Conference Calls and Finally Commit to Videoconferencing·29 June 2018
If you knew about a technology that would help you improve organizational alignment, cut meeting times, and increase engagement in discussions, surely you'd use it all the time, right? You may be surprised to learn this powerful tool is already at your disposal. It's videoconferencing, a technology that has been around for years and is available in many forms, from corporate systems such as telepresence to built-in cameras on desktop computers and mobile phones.

Feeling Ambivalent About Your Boss Hurts Your Performance Even More Than Disliking Them·29 June 2018
Developing good relationships is a crucial aspect of leadership. Research shows that when people have a good relationship with their leaders, they’re more motivated, they perform better, and they’re more likely to go the extra mile to support their team. These positive effects have appeared across a wide range of jobs and cultures. Conversely, we know that when people don’t get along with their leaders, they tend to retaliate against them and the organization.

Too Much Team Harmony Can Kill Creativity·28 June 2018
William Wrigley Jr., the American chewing gum tycoon, once noted that business is built by men who disagree, and that “When two men always agree, one of them is unnecessary.” Indeed, not just in business but also in politics, sports, and the arts, there is no shortage of real-world examples of successful partnerships that were fueled as much by the alignment of ideas as by creative tension or discord.

What Blockchain Can't Do·28 June 2018
Blockchain technology has the potential to do amazing things. It can provide an immutable, digital audit trail of transactions, and can be used to cheaply verify the integrity of data. It can help businesses and individuals agree, on a global scale, about the true state of affairs within a market without relying on a costly intermediary.


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