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  • Members Only: IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

  • HITEC Special: Revenue Strategy: Not Just a Fancy New Name for Revenue Management

    By Cindy Estis Green. A strategic view of revenue calls for proactive business mix planning and decision-making around deployed resources, well beyond reacting to what comes over the transom. Excerpt from the 2018 HITEC Bytes Special Report.

  • HITEC Special: Forecasting Accuracy: The Living Forecast

    By Jill Wilder. Forward-looking, continuously updated statistical trend analysis is emerging as a strategic tool that performs the practical magic of creating an accurate forecast you can take to the bank.

  • Members Only: IT Spending in the Lodging Industry

    HFTP Research Report: The new USALI Schedule 6 — Information and Telecommunications Systems and the effects thus far on the industry. An analysis of IT spending data in the industry and compliance practices by lodging executives.

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Through The Looking Glass: What drives Industry 4.0 companies and how you can be Business 4.0

Web In Travel (WIT) ·16 July 2018
If you are a Business 3.0 company, it’s time to take it up a notch because Industry 4.0 is here where tech adoption is happening at an accelerated scale, challenging traditional business models and giving rise to new ones. And if you look “Through The Looking Glass”, you can take lessons from other traditional industries such as electricity generation, retail and life sciences.
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Taiwanese tours & activities platform KKday enters China under Alibaba partnership

Web In Travel (WIT) ·13 July 2018
Taiwanese tours and activities platform, KKday, is going from strength to strength as it recently announced a new investment from the Alibaba Entrepreneurs Fund. The investment details have not been disclosed. With this, the three-year old startup is collaborating with Alibaba to launch a flagship store under Alibaba Group’s travel portal, Fliggy. It marks KKday’s assertive step into the Chinese market, with a regional office in Shanghai.
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Meta & Messaging: A Marriage Made In Heaven? LINE invests in Venture Republic to ease entry into travel

Web In Travel (WIT) ·12 July 2018
In yet another sign of the consolidation and disruption taking place in the digital travel space, LINE Corporation, which runs Japan’s dominant messaging app, has taken a 34% equity in Venture Republic (VR), which operates “Travel.jp” Japan’s leading travel metasearch.
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The Wrap: Raffles, Fairmont and Swissotel loyalty platforms integrate with Le Club AccorHotels programme

Web In Travel (WIT) ·11 July 2018
In the news: Of loyalty programmes, partnership and NDC – this week’s focus featuring AccorHotels, Malaysia Airlines, Livin and Travello, and Sabre.
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Through the Looking Glass: Dig deeper into your customer base before hunting in new pools

Web In Travel (WIT) ·11 July 2018
In this second of the series of articles around our WIT Singapore 2018 Conference theme of “Through The Looking Glass”, where we look outside travel in search of different stories and lessons, we turn to Japan’s third largest convenience store chain, Lawson, on how it is evolving its traditional brick and mortar model through digital innovation.
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Hello monopolies, goodbye independents - it's getting hard to stand alone in a world of giants

Web In Travel (WIT) ·11 July 2018
I was at a blockchain event last night when a Beijing-based investor let loose a rant on how this Internet world of centralisation was creating monopolies especially in travel where OTAs were completely dominating the market and there was now no room for new startups in travel that could scale well and successfully.
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John Brown on succession, startup culture and how AI is part of everything Agoda does

Web In Travel (WIT) ·10 July 2018
Some might argue that John Brown, the new CEO of Agoda, has a harder job today than Rob Rosenstein, the man whom he recently succeeded and who founded the Thailand-based hotel portal with Michael Kenny in 1998. John Brown on the “super competitive” time: “Everybody is here, without exception.” After all, back then, it was the early heady days of the Internet, there wasn’t a lot of competition – certainly not as intense and disruptive as it is today – and technology, okay, mobile hadn’t completely fragmented the customer journey, and you didn’t have words like machine learning, AI and blockchain to contend with.
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Booking Holdings buys HotelsCombined, which will become part of KAYAK

Web In Travel (WIT) · 9 July 2018
Booking Holdings announced on July 9 it has entered into an agreement to purchase accommodation metasearch site, HotelsCombined. The acquisition has been approved by HotelsCombined’s board of directors and stockholders and is expected to close later this year, subject to regulatory approval. Terms of the deal have not been disclosed.
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How technology has given 83-year-old Masako Wakamiya wings

Web In Travel (WIT) · 5 July 2018
If there is one person who has proven that technology transcends age, it is Masako Wakamiya. At WIT Japan & North Asia 2018, the 83-year-old inspired the audience with her passion for life, learning and travel and why she believes technology can help redefine ageing in modern society. Born in 1935, Wakamiya spent her life after university working as a bank clerk for MUFG Bank (formerly Mitsubishi Bank) right up until her retirement. Having always had a fierce curiosity for technology, Wakamiya recounted how she always felt the need to get her hands on the latest gadgets.
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Surprise and delight or frighten: Hoteliers search for the line between connecting with and creeping out their customers

Web In Travel (WIT) · 5 July 2018
Some answers emerged during the Facebook APAC Hotels Summit held in Singapore in June during a panel discussion of three hoteliers – Emilie Couton (VP Digital Marketing APAC, AccorHotels), Maunik Thacker (SVP Marketing, Marina Bay Sands) and Prasad Iyer (Associate Vice President – Global eCommerce & Digital Marketing at Taj Hotels Palaces Resorts Safaris) and moderated by Yeoh Siew Hoon (Founder, Web In Travel).
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Game on as LINE enters travel: Key lessons from WIT Japan & North Asia

Web In Travel (WIT) · 3 July 2018
There we were at WIT Japan & North Asia speaking of the disruption taking place in travel and the day after we wrap up our two-day event comes the news that LINE, Japan’s main messaging app, is getting into travel. The news release said that LINE Travel “would be a comprehensive travel service enabling users to search for, compare, and book domestic and overseas trips”, offering first a one-stop service to search for the best deals from more than 250 popular travel sites including JTB. Features to be launched in phases include accommodation reservations, followed by flights and domestic/international package tours later this year.
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AccorHotels to buy half of lifestyle hospitality company sbe for US$319m

Web In Travel (WIT) · 2 July 2018
The song “Nothing Gonna Stop Us Now” by Jefferson Starship comes to mind when receiving news of yet another acquisition by AccorHotels – this time purchasing a 50% stake in New York-based luxury lifestyle operator, sbe Entertainment Group (sbe).
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Shoot My Travel victorious at WIT Japan & North Asia 2018 Startup Pitch Grand Finals

Web In Travel (WIT) · 2 July 2018
Shoot My Travel are this year’s victors of the WIT Japan & North Asia 2018 Startup Pitch, powered by Amadeus. Shoot My Travel – a global online marketplace that pairs travellers with local photographers – beat two other finalists during the Grand Finals at the Main Stage conference of WIT Japan & North Asia 2018, which took place last Friday. Shoot My Travel has won a place at Phocuswright’s APAC Innovators of the Year programme at the Phocuswright Conference in Los Angeles (November 13-15), a ticket to WIT Singapore 2018 (October 15-17) and mentorship by Amadeus.
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Razzle. Dazzle. Frazzle. A robot's welcome to Tokyo

Web In Travel (WIT) · 2 July 2018
It’s probably not what the doctor would have ordered – catching the Robot Show in Tokyo right after two days of intense conferencing and sleep deprivation. But maybe it was exactly what I needed to take me completely over the adrenalin meter.
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WIT Japan & North Asia 2018 Startup Pitch Grand Finalists announced

Web In Travel (WIT) ·28 June 2018
The results are in and the top three Grand Finalists for this year’s WIT Japan & North Asia Startup Pitch 2018 (powered by Amadeus) have been declared.
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New tech jazzing up destination marketing

Web In Travel (WIT) ·28 June 2018
When Singapore wanted to showcase its new brand campaign “Passion Made Possible” and change travellers’ perceptions of it as a stopover destination in the British and German markets, it turned to Expedia Media Solutions to deliver a multi-faceted digital marketing campaign.
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As funding consolidates and channels fragment, small startups will face challenges

Web In Travel (WIT) ·28 June 2018
One message was clear at the WIT Japan & North Asia Bootcamp which took place in Tokyo today – small startups, especially in the B2C space, will face massive challenges going forward in the battle for user acquisition and funding.
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The Wrap: Amadeus-Adobe partnership brings improved airline experience to travellers

Web In Travel (WIT) ·27 June 2018
In the news: Providing a “seamless” travel experience and ensuring customer satisfaction across all touch points of a journey seem to be the focus of many airlines, which are implementing solutions and entering partnership to do just that.
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Letter from Tokyo: So who wants to be a Disaster Chef or a Super Chicken?

Web In Travel (WIT) ·27 June 2018
Last night, I was having dinner at one of the many hole-in-the-wall Japanese restaurants in Tokyo that every traveller likes to boast about discovering when I had a culinary epiphany of sorts. Based on a recommendation from a local (the best kind there is), this one was called Hanawasabi, serving Kyoto seasonal specialities. It took us a while to find it – it’s located on the sixth floor of a nondescript building near Ebisu Station – and after several attempts with Google, we decided to ask actual people who were all very helpful, even if one or two sent us the opposite direction. It didn’t matter, they added up to the local encounters and experiences every traveller thirsts for these days.
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Peach and Vanilla merger will create Japan's largest low cost airline, says Inoue

Web In Travel (WIT) ·26 June 2018
What do you get when you merge peach and vanilla? If you know your desserts, you know you’d get a Peach Melba. Merge two airlines called Peach and Vanilla though and you will get Japan’s largest low cost airline and the country’s third biggest carrier.
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The Wrap: iClick, Ctrip collaborate to develop marketing solutions for brands targeting China's outbound market

Web In Travel (WIT) ·21 June 2018
Outbound Chinese travellers are becoming an increasingly large target market due to the volume and relative affluence. Last year outbound Chinese travellers totalled 130 million (source: 2017 China Outbound Travel Big Data Report), and were the top source of visitors to countries such as Thailand, Japan, Vietnam, Russia and South Africa. They also tend to have high average spending increasing their attractiveness.
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BeMyGuest's Hit List 1: Things You Ought To Know About Japan's Tours & Activities

Web In Travel (WIT) ·20 June 2018
Tours & activities is an interesting space. Other than attracting a lot of attention from investors, it also provides insights into the destinations favoured by travellers, what they like to do while in a destination and how they book these activities and experiences. In this series of columns, Graham Hills, chief commercial officer, BeMyGuest, one of Asia’s fastest growing tours & activities platforms, shares insights gleaned from its data to shed light on its top selling destinations in Asia. First up, Japan, which is looking at robust inbound traffic growth in the run-up to the Summer Olympics -Tokyo 2020.
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Skyscanner and ForwardKeys partner to deliver richer data

Web In Travel (WIT) ·20 June 2018
Skyscanner has partnered with ForwardKeys, to now be able to provide additional insights into macro traveller trends through new analytical tools “Travel Willingness” and “Catchment Area” within flight searches.
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The Wrap: Amadeus achieves level 3 certification on latest NDC standard, accepts Qantas to its distribution programme

Web In Travel (WIT) ·14 June 2018
In the news: NDC and data protection are current ‘hot’ issues among technology companies, travel providers as well as travellers. Here are the latest developments in these two areas. Distribution: Amadeus achieves level 3 certification on latest NDC standard, accepts Qantas to its distribution programme
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Letter from Seoul: Fasten your seatbelts and brace yourself for another golden era in low cost travel

Web In Travel (WIT) ·14 June 2018
I know it sounds like I am starved for recognition but it always gives me a small buzz when I hand over my Malaysian passport to the immigration officer at Incheon, Seoul and the little machine in front of her greets me in my native language – definitely warmer than the welcomes you get from humans at most airports.

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