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  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

  • Letter from the HFTP Global President: Budgeting and Planning are Integral to Success

    HITEC Houston, which attracted HFTP’s largest event attendance in history, may now be behind us but the year is far from over. At the end of this month on July 28 is the new Club Forum in Sarasota, Florida USA.

  • HITEC Special: Revenue Strategy: Not Just a Fancy New Name for Revenue Management

    By Cindy Estis Green. A strategic view of revenue calls for proactive business mix planning and decision-making around deployed resources, well beyond reacting to what comes over the transom. Excerpt from the 2018 HITEC Bytes Special Report.

Keeping Your Eye on the Ball during a Crisis·19 September 2018
Crisis management mistakes can cost you: In this guest post Tim Scerba, multinational reputation and crisis management expert, explains a deceptively simple problems that impacts crisis teams around the world.

Dining Programs are Hot: Here's Why it Should Matter to You·19 September 2018
With the Global Business Travel Association’s annual convention just behind us, it’s no wonder everyone is talking about business travel and it’s a hot topic that gets even hotter when we talk about how much business travel actually costs.

Myanmar unveils new tourism branding·19 September 2018
After five years, Myanmar is replacing its tourism branding — Let the Journey Begin — with 'Be Enchanted', the new brand portrays Myanmar as a friendly, charming, mystical and as-yet-undiscovered destination.

Potato Head becomes the first hospitality company in Indonesia to take climate neutral now pledge·18 September 2018
Potato Head Beach Club and The Katamama Hotel has become the first hospitality company in Indonesia to take the UN's Climate Neutral Now pledge, to measure greenhouse gas emissions, reduce where possible and offset the rest.

China leads the charge on automated retail·18 September 2018
Unmanned stores are starting to emerge around the world as retailers of all shapes and sizes experiment with different formats, yet one country in particular is at the forefront of the concept and for a glimpse into the future – and what automation means for retail – experts are looking to China.

How the Champs-Elysees is changing with the times·17 September 2018
One of the highest-profile streets in the world, the Champs-Élysées plays host to millions of visitors each year – not mention some of the most popular events in France, but in recent years, it’s become a heavily-used thoroughfare and disconnected from daily Parisian life.

To Q3 and Beyond: Forecast for San Diego, Arizona, Colorado, and other US markets·17 September 2018
US Economy: Companies are reporting solid revenues as well as profits: Q2 Gross Domestic Product (GDP) was at 4 percent, the best quarter in five years, plus business and consumer confidence and spending are strong and future growth for 2019 looks good.

News from around Europe, September 16·16 September 2018
Hotel industry and travel news from around the European region: Apollo acquires Goldman Sachs-backed Tifco Hotel Group, Alantra REIM buys Islantilla Golf Resort in Andalusia and more.

AKARYN Hotels reveals international expansion for sustainable driven boutique brand·14 September 2018
Thailand’s home-grown hotel concept set to expand from four to 12 properties by 2022, including exciting new destinations all across Southeast Asia.

World Expo will contribute to economic growth of the UAE·14 September 2018
Norman Logistics has released a new forecast on the economic activity of the United Arab Emirates: In 2018 it was constant and provided by oil production volume, recent business reforms and constant activities in other areas and in 2018 the UAE for the first time overachieved its OPEN oil production goal.

#1 Overlooked Tactic in KOL Management: Replying to Comments·14 September 2018
A lot of work goes into KOL management, and because of that, brands and KOLs often experience a little boost of adrenaline when they scroll down to the end of a post and see that magic number.

Survey sheds light on the evolving preferences and behaviors of modern business travellers in India·14 September 2018
The Hyatt Place Business Traveler Survey provides insight into the mindset of business travellers, including what motivates them and what they learn during their travels.

Travel providers must bridge the personalization gap·13 September 2018
Emerging technologies have created unprecedented opportunities for travel industry providers to offer seamless, context-relevant and personalized experiences, however reliance on legacy systems and siloed data has led to fragmented personalization efforts and a customer expectation gap.

Robot-made pizza·13 September 2018
Earlier this year, we were quite impressed with the restaurant Spyce, you can read what we wrote in 'High Tech meets Haute Cuisine', Zume Pizza takes the concept of robot cooking to the next level.

Frst Impressions of the Hotel Lutetia Rive Gauge Paris·13 September 2018
The rebirth of 'La Grande Dame' on Paris’s Left Bank - This lodging and hospitality 'bug' is still very much present in me and has not left me after over 30 years in the lodging industry, I visited Paris for a day and just had to see the newest luxury hotel, which was re-opened after very long, extensive, painstaking and expensive renovations.

The Undiscovered Continent: AccorHotels launches MyChicAfrica·13 September 2018
This pioneering new approach from AccorHotels aims to make the continent more accessible and open for not only international travellers, but for Africans and the diaspora to rediscover and celebrate fashion, art, dining, modernity, design, adventure in addition to driving social discourse.

Calls for action to maintain Europe's Travel & Tourism competitiveness·12 September 2018
Long term planning with communities at the centre; increasing resilience by preparing for crises; and transitioning to a seamless traveller journey through the use of technology have been highlighted during the World Travel & Tourism Council’s (WTTC) first Europe Leaders Forum as three critical areas for action in order to ensure Europe’s Travel & Tourism sector maintains competitiveness.

10 F&B Trends and the Next Big Bang for the Buck·12 September 2018
Food and beverage has witnessed a healthy growth over the past couple of years and with this trend there have been some significant shake-ups.

UNWTO hails wine tourism as an approach to sustainable rural development·12 September 2018
UNWTO called for wine tourism to be made part of national tourism and rural development policies at the 3rd UNWTO Wine Tourism Conference in Chisinau, Republic of Moldova and the two days of discussions engaged experts from 30 countries and addressed UNWTO’s priority of enhancing tourism’s socioeconomic benefits, looking at specific segments like wine tourism.

Your China Product Marketing Lifecycle Needs Influencers·11 September 2018
Chinese consumers are now more discerning than ever before as they leverage their social media networks and turn to their favorite influencers to make informed purchasing decisions so to discover, develop, and deliver products customers can’t live without, brands in China need to look to influencers to support the product marketing lifecycle.

Pawternity Leave: Are Employers Barking Up the Wrong Tree With Pet-Based Leave?·11 September 2018
We’ve all heard of pregnancy leave, sick leave, bereavement leave, and adoption leave, but what about leave for the care of our four-legged friends? Cheekily referred to as 'pawternity' leave, this refers to paid time off that some employers provide employees to transition to pet-owning responsibilities, to care for a sick pet, to grieve over a deceased animal, or even to participate in a pet adoption.

The Inexorable Rise of Google Travel· 7 September 2018
Google's entry into metasearch may be more than half a decade old, but it continues to be a closely watched obsession for the travel industry.

Shangri-La extend joint venture of its' first property in mainland China· 6 September 2018
In July 1984, the Zhejiang Tourism Group and Shangri-La International Hotels (Hangzhou) Ltd formed a joint venture to establish Shangri-La Hotel, Hangzhou and recently all parties involved announced the joint venture extension at the ceremony, held at the Island Shangri-La, Hong Kong.

When Strict Dress Codes Went Out Of Style: The Modernization Of Workwear· 6 September 2018
This modern-day old adage gives one permission to own their own personal style with the utmost confidence—but how does this fit into your work culture? In years past, getting dressed for work was simple, but as time progressed, employers have implemented dress-code policies that make the concept of workwear less straightforward.

China Briefing: Sino-US travel hit by trade war, Tencent to buy $400m stake in Meituan IPO, and more· 5 September 2018
Chinese tourists to Russia increased by 150% in January-July 2018, weekly travel bookings from China to the US dropped, Meituan is to go public in Hong Kong on September 20, and Tencent plans to buy $400 million worth of shares in the IPO.

Anantara Hotels launches private jet experience· 5 September 2018
Anantara launches the Anantara Private Jet Experience; an incredible voyage of discovery around the Maldives, Sri Lanka and Thailand, and guests can now seamlessly combine luxurious stays at Anantara properties with the ease and convenience of private jet transportation.


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