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  • HFTP Research Report: Pre-opening Expenditures in Hospitality

    A study of the pre-opening budget; the timeline for these expenditures; timeline for onboarding of staff; and the selection, installation and training of the technology component. By Agnes DeFranco, Ed.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Letter from the HFTP Global President: At the End of the Year, We Reflect on the Best of the Year

    As we prepare to transition to the new HFTP Global board at the 2018 Annual Convention in October, I would like to take the time to reflect on my year serving as HFTP Global president.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

ITB Berlin: what is the role of analogue touchpoints in the age of the digital revolution?·23 January 2019
Concentrated expertise and the ’human factor’ as a theme heading at the ITB MICE Forum: qualified experts from the industry will be examining a range of topics, including what those involved in the meeting and event industry can do in the future to ensure that creativity and expertise become more valuable resources.

When Does the Guest Experience Start?·23 January 2019
Think back to your last trip and the happiness, excitement and anticipation that you felt about it, Now think about when those happy feelings started, was it as you sat at the airport, waiting for your flight? or Or was it the moment that you landed on the tarmac in your destination? Or was it when you arrived at your hotel, credit card in hand, ready to check-in to your room?.

The World Restaurant Awards to debut in February 2019·23 January 2019
IMG announced the creation of The World Restaurant Awards - a groundbreaking new award show for a restaurant-hungry public increasingly obsessed with eating, drinking and travel: The awards, produced by IMG, were conceived in partnership with restaurant journalist Joe Warwick (Creative Director) working alongside legendary gastronomic writer and broadcaster Andrea Petrini (Chair of the Judging Panel).

7 KOL Marketing Tactics Every Brand Needs to Know in 2019·23 January 2019
The content is great, the KOL is an effective communicator, and the brand has considered its target audience across multiple apps, but in China’s current social media environment where platforms and KOL marketing rules are constantly evolving, these efforts alone, unfortunately, may not always cut it.

New global partnership between NYC & Company and Mastercard·23 January 2019
New York City is one of the most visited cities in the world, delivering unrivaled experiences and events across culinary, theatre, music, sports, arts and more, hence in a move to enable people to further experience all this unique city has to offer, NYC & Company and Mastercard announced a new global, multi-year partnership.

Current flights protected, but future growth at risk from no deal Brexit·22 January 2019
The International Air Transport Association (IATA) said that, although most passengers’ flights will go ahead despite the decision of UK Members of Parliament to reject the UK-EU Brexit agreement, there remains uncertainty for both travelers and airlines about post-Brexit air connectivity.

Turning Small Group Bookings Into Big Business·22 January 2019
'How can I get the most bang for my buck?' — This is a concept that has guided consumer buying behaviours for decades, with each dollar spent or invested, we hope to receive the best value and/or return.

Co-working operators remain the major source of office demand in Hong Kong·21 January 2019
Despite lingering uncertainty surrounding the global economy and a slumping local stock market, co-working operators remained a major source of demand in the office leasing market in December last year.

SALA Hospitality Group implements sustainability initiatives across properties in Thailand·18 January 2019
SALA Hospitality Group (SHG) is continually developing new environmental initiatives and procedures to minimise ecological impact at all of its seven luxury beach resorts and boutique accommodations across Thailand

Reduce the Key Expectation Has Been Created By The Rise of OTAs: Free Cancellations.·17 January 2019
With consumer expectations at an all-time high, and their spending habits continuing to rise considerably, marketeers across the board are challenged with how best to keep them engaged

Bali joins expanding BHMA portfolio·17 January 2019
BHMA Hotels and Resorts has announced its latest venture on the island playground of Bali with the opening of the Away Bali Legian Camakila. Located in the heart of the vibrant tourist zone between Kuta and Seminyak

Thailand Board of Investment approves 2 special stimulation measures·16 January 2019
The Thailand Board of Investment (BOI) recently approved two new measures aimed at developing the rail industry and further enhancing tourist destinations in the country, particularly those in second-tier provinces. Ms. Duangjai Asawachntachit, BOI's Secretary General, said after the meeting chaired by Prime Minister General Prayut Chan-ocha that the meeting considered two major investment promotion measures as follows.

Will Hotels Become Travel Agents?·15 January 2019
One of the buzzwords we heard a lot in 2018 was 'ancillaries' – meaning all of the extra services and products linked to the travel experience, it can include tours, local experiences, room upgrades, spa treatments, checked bags, rental cars, restaurant vouchers, and so on. We’ve been hearing, specifically, that hotels need to get serious about selling ancillaries. AirBnb sparked fresh discussion around this issue when it unveiled the “experiences” arm of its booking portal in 2017.

Latin America notches ahead of North America·15 January 2019
With five per cent more international trips, outbound travel from the Americas has shown solid growth in 2018 with a plus of 5 per cent and in contrast to the previous year, where North American growth exceeded Latin America, the first eight months of 2018 reflected the contrary.

Ctrip launches new social networking feature LvPai·14 January 2019
The large volume of travel content generated by other users makes it easier to schedule our own travel itineraries, said Yuanhao Chen, general manager of product department of Ctrip. Ctrip recently launched a new feature named LvPai (meaning travel photography in Chinese). The feature is prominently listed at the bottom of its App to let users share photos and videos with text, weather and location.

Super sizing of American vacations and Gen Z's emerging travel habits·11 January 2019
It’s no small thing: Super-sizing is taking hold in American vacationing: HomeAway analyzed data to find demand for castles and estates up by 55 percent and 25 percent, respectively.[1] HomeAway’s data also painted a picture of how an adult-ing Generation Z, whose members now top out at age 24, likes to get away from it all: in cities, with their friends rather than traveling with immediate family or opting to go at it alone[2]. The findings are among highlights of the HomeAway 2019 Trend Report, fresh with data-driven insights into where and how Americans will travel in the year to come, based on 2018 HomeAway vacation rental demand and other data.

Book with confidence at Wotif? No, it's just 'Puffery' says Expedia·10 January 2019
Lawyers are supposed to protect the reputations of their clients, not trash them, but it looks like someone forget to tell the highly-paid legal eagles representing Expedia in Australia, who’ve inadvertently done a hatchet job on the credibility of once-iconic Australian subsidiary They did this by arguing that Wotif should not have to refund the cost of Canberra man Hugh Selby’s horror Hawaiian holiday because its “Book with confidence” statement is “puffery” (exaggerated or false praise), while saying that if you’ve got a problem with that, please read the fine print, we’ve got you covered there.

How Europe's Cities Are Overhauling Their Docklands·10 January 2019
Across Europe, major port cities are redeveloping former docks areas to create vibrant spaces for 21st century living and working: Rising demand for housing and offices, coupled with a growing focus on mixed-use destinations, are encouraging developers and city authorities to unlock the potential of the land – and in some cases, the buildings that remain.

How Hotels Are Using Apps to Enhance the Guest Experience·10 January 2019
An app can help a hotel enhance the guest experience: it’s a way to increase self-service and saving time – which guests interpret as deeper, better service, App makers agree - a customer is communicating their loyalty if they download your app. It’s a busy moment at the front desk. More guests are waiting to check-in than there are staff members to assist them. What are they doing – hopefully, patiently – while they wait? It’s likely something involving a mobile device.

Forecast 2019: Industry threats yet growth·10 January 2019
Reading forecast content from the plethora of prognosticators out there can drive one into craziness: Clearly, the current economy has strengths like consumer confidence, employment levels, low oil/gas prices, and purchasing managers sentiments as expressed by the Institute of Supply Management (ISM). Gross Domestic Product (GDP) has been growing at a strong 3 percent +/- rate and most pundits expect a 2-3 percent increase in revenue per available room (RevPAR), largely attributed to average daily rates (ADR).

Is the Travel Startup Support Ecosystem Producing Innovation or ROI?·10 January 2019
Phocuswright has tracked the launch of more than 80 travel-focused accelerators, incubators, early-stage investors and entrepreneur support programs in the last 5-7 years, not to mention dozens of pitch competitions, hackathons and conferences, including our own. Each promises to connect travel startups with a combination of industry expertise, resources, capital and exposure, and contributes to what is now a robust travel startup support ecosystem.

Asian countries dominate when it comes to passport power in 2019· 9 January 2019
Japan goes into the new year holding 1st place on the Henley Passport Index, with citizens enjoying visa-free/visa-on-arrival access to 190 destinations. In a further display of Asian passport power, Singapore and South Korea now sit in joint 2nd place, with access to 189 destinations around the globe. Germany and France remain in 3rd place going into 2019, with a visa-free score of 188.

Why Is Instagram Becoming A More Valuable Marketing Channel Than Facebook?· 9 January 2019
One of the most widely used social networks, Facebook, continues to lose popularity among American teenagers and young people and according to eMarketer, 2018 in the US, the number of Facebook users aged 18 to 24 years decreased by 5,8%

Prosperous year ahead for luxury, but dark clouds on horizon· 9 January 2019
Trends measuring the pulse of the luxury business from three years of consecutive surveys among ~600 luxury insiders from the luxury goods

How Airlines & Hotels Profit From Your Data· 9 January 2019
The past few years have seen a wave of travel companies member accounts compromised which have rocked the industry: Cathay Pacific had more than 9M accounts compromised

3 Hot Takes On Crisis Management PR in 2019· 8 January 2019
As we step firmly into 2019 I thought I’d sit down for a few hot takes on the top crisis management issues of the coming year and here are three that have been top of mind.


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