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  • HFTP Research Report: Pre-opening Expenditures in Hospitality

    A study of the pre-opening budget; the timeline for these expenditures; timeline for onboarding of staff; and the selection, installation and training of the technology component. By Agnes DeFranco, Ed.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Letter from the HFTP Global President: At the End of the Year, We Reflect on the Best of the Year

    As we prepare to transition to the new HFTP Global board at the 2018 Annual Convention in October, I would like to take the time to reflect on my year serving as HFTP Global president.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

Stonebridge Advances on Dual-Brand Hilton in Downtown Denver

Lodging Magazine·22 January 2019
Construction is underway on Stonebridge Companies’ dual-brand Hilton property in downtown Denver within walking distance of the Colorado Convention Center. Headquartered in Denver, Stonebridge Companies is the owner, developer, and operator of the new 22-story project that will add 382 guestrooms and suites to welcome guests to downtown Denver.

Five Proactive Measures To Prevent Bed Bugs

Lodging Magazine·22 January 2019
Bed bugs remain an expensive problem for America’s hospitality industry. A University of Kentucky study found that just one negative report of bed bugs on a travelers’ online review site can cost a 300-room hotel catering to business travelers $274,000 per month in revenue, and $166,000 per month for a similarly sized hotel catering to vacationing guests. These costs include the expense for pest control remediation, the loss of room revenue during the inspection and treatment process, guest compensation, and discarding of soft goods.

How PTAC Problems Become Bad Reviews--and What To Do About It

Lodging Magazine·22 January 2019
The goal of any hotel owner is to keep guests happy. Owners have tried everything from fresh-baked cookies in the lobby to more freebies in guestrooms. But what about quiet, reliable PTAC units? Noisy PTACs, with their rattles, whistles, and hisses, often show up in negative online reviews. Knowing how to preempt common PTAC problems goes a long way toward guest comfort.

International Tourist Arrivals Reach 1.4 Billion Two Years Early

Lodging Magazine·22 January 2019
International tourist arrivals grew 6 percent in 2018, totaling 1.4 billion, according to the latest UNWTO World Tourism Barometer. UNWTO’s long term forecast issued in 2010 indicated the 1.4 billion mark would be reached in 2020, yet the growth of international arrivals in recent years has brought it two years ahead.

Hotel Association of NYC Offers Free Rooms to Furloughed Federal Workers for Emergencies

Lodging Magazine·21 January 2019
In a show of goodwill to thousands of workers affected by the government shutdown, the Hotel Association of New York City announced it will provide free hotel rooms to furloughed federal workers who need to travel to New York City for personal emergencies during the shutdown.

Embracing the Dream: A Collaborative Approach To Diversity and Inclusion

Lodging Magazine·21 January 2019
This month, as we celebrate what would have been Dr. Martin Luther King, Jr’s. 90th birthday, we can’t help but recognize the long-lasting impact of a bold vision and a plan that embraces diversity and inclusion.

Marilyn Cox: Advancing in the World of Hotel Brokers

Lodging Magazine·21 January 2019
Back in the mid-2000s, Marilyn Cox saw the writing on the wall while working in residential real estate in Atlanta. She noticed that some deals weren’t closing and, sure enough, that trend soon moved to the commercial side.

Four Proactive Measures To Meet Website Accessibility Standards

Lodging Magazine·18 January 2019
Carol C. Lumpkin and Stephanie N. Moot, partners at the Miami office of K&L Gates, advise businesses with websites to take the following steps to ensure their awareness of and adherence to the laws that pertain to their website accessibility.

Holiday Inn Houston International Airport Undergoes Renovation

Lodging Magazine·18 January 2019
The Holiday Inn at Houston International Airport has begun a multi-million-dollar renovation. Nearly every inch of the 414-room hotel will be renovated, refreshed, or redesigned. The hotel will remain open during renovations, which are set to be completed by late 2019.

Adria Levtchenko: Building Employee Connections

Lodging Magazine·18 January 2019
Many hotels lack a connection between their departments, leading to wasteful habits and minimal communication among staff members. Adria Levtchenko, CEO and co-founder of PurpleCloud, noticed this trend while studying hospitality management at Drexel University, and realized the industry needed a product that connected employees while eliminating inefficiencies. PurpleCloud was designed to fix this, offering hoteliers a place for departments to interact while also providing and analyzing data.

Egencia Names Top Corporate Hotels for 2019

Lodging Magazine·18 January 2019
Egencia, the business travel arm of Expedia Group, recently announced the winners of this year’s “Top 100 Preferred Corporate Hotel” awards program.

Four Wellness-Centered Recommendations for Meetings in 2019

Lodging Magazine·17 January 2019
Wellness will be an essential component for meeting planners to incorporate into their 2019 events as they focus on the complete physical, mental, and social wellbeing of their attendees. The wellness market is now estimated to be worth $4.2 trillion, growing nearly twice as fast as global economic growth, as reported by The Global Wellness Institute.

Check Out: The Lexington Hotel's Norma Jeane Suite

Lodging Magazine·17 January 2019
On what would have been Marilyn Monroe’s 92nd birthday, The Lexington Hotel revealed the Norma Jeane Suite, where guests can unwind in the actual suite that Marilyn and then-husband Joe DiMaggio lived in during their brief marriage. Suite 1806 played a vital role in Monroe’s career—she lived in the suite when she sealed her legacy as a cultural icon and filmed the skirt-blowing scene in The Seven Year Itch.

Emilie Hoyt: Turning Sensitivities Into Success

Lodging Magazine·17 January 2019
Founder and president of natural skin and hair care
 company LATHER, Emilie Hoyt, turned her sensitivities 
to artificial fragrances into a now-booming business. 
Growing up, synthetic perfumes would leave Hoyt struggling with migraines. Finding products without unnatural scents could be difficult, and when the market didn’t offer the type of all-natural products that Hoyt was seeking, 
she decided it was time to create her own. She founded LATHER in 1999.

14 Hotel Companies Among 2019 Best Employers for Diversity

Lodging Magazine·16 January 2019
Fourteen hotel companies are among this year’s Best Employers for Diversity, according to Forbes magazine. The list, which recognizes organizations for their commitment to diversity and outstanding workplace culture, ranks the top 500 employers in the United States, including leading travel and leisure companies.

Jennifer Connell: Admiring the Art and Science of Hospitality

Lodging Magazine·16 January 2019
Throughout her childhood, Jennifer Connell traveled with her family from their home in Mississippi to big convention hotels around the country. She recalls the first time walking into the expansive atrium of the Atlanta Marriott Marquis, designed by architect and developer John Portman. She stared up at the vast, 50-story atrium hung with layers of streamers from the different levels and felt, in that moment, that she was standing in a piece of art. These instances of admiration and awe instilled in Connell a fascination with hotel design and architecture, which complemented her analytical mind. It is at the intersection of art and science where Connell has staked her place.

Asset Enhancement Succeeds When Blending Interior and Exterior Design

Lodging Magazine·15 January 2019
DLR Group Design principal and architect Brian Murch specializes in creating experience-based design in collaboration with his multidisciplinary design colleagues at DLR who, together, seek to optimize building performance as well as design. He discussed with LODGING how hoteliers—many of whom are flush with post-recession funds—are responding to new consumer tastes and expectations by updating their hotels with flexible new design features that welcome guests in and encourage them to stay.

Wyndham's Tammy Peter on the Lure of Hospitality

Lodging Magazine·14 January 2019
Like many who spend their careers in hospitality, Tammy Peter fell into the industry, then fell in love with it. Now senior vice president of global distribution at Wyndham Hotels & Resorts, Peter was introduced to the industry through a summer job at a reservation center in Dallas while attending the University of Michigan. “I found I just loved the service culture, the concept of being genuinely hospitable, and getting to help people go on vacations,” she says. Now at Wyndham for 18 years, she recently shared with LODGING her path to her current job and some 
of the changes she witnessed during this period.

How Hotels Could Benefit From Bacteria-Killing Lighting

Lodging Magazine·14 January 2019
After her grandmother contracted MRSA during a hospital stay, Colleen Costello co-founded Vital Vio, a company that makes bacteria-killing lighting to combat the spread of harmful pathogens. Now Vital Vio’s CEO, Costello lists three things about bacteria-killing lighting that hoteliers should know.

How To Boost Occupancy in the First Quarter

Lodging Magazine·14 January 2019
The first quarter of the year is both a critical and challenging time for hoteliers. LODGING checked in with Michael Tall, president and chief operating officer of Charlestowne Hotels, to discuss what hoteliers will face in the first quarter, and what they can do to boost occupancy and rates.

Three GMs Share Their Greatest Responsibility

Lodging Magazine·11 January 2019
LODGING asked three hotel general managers what they consider their most important responsibility. Providing Local Expertise "Travelers want to immerse themselves in the culture and experiences of the destination they are in. This means that my team and I have become the experts on activities, entertainment, dining, and shopping in our destination. We are the source our guests come to for recommendations on what to experience during their stay,' says Erin Adams, general manager at ...

Six Considerations for Choosing Sustainable Hotel Towels and Linens

Lodging Magazine·10 January 2019
Hoteliers are increasingly looking to reduce the carbon footprint of their properties in many ways, from reducing energy usage to choosing sustainable suppliers. A hotel’s towels and linens are often one area that is overlooked when hotels are working to lower their environmental footprint. Greg Eubanks, group vice president of hospitality sales and marketing at Standard Textile, explains what hoteliers should look for when choosing towels and linens that will last longer and have a smaller footprint.

Meeting Online Accessibility Standards

Lodging Magazine·10 January 2019
The tide of website accessibility lawsuits sweeping across the country shows no sign of receding. These lawsuits generally allege that a business’ website is not accessible to persons with disabilities in violation of Title III of the Americans with Disabilities Act (ADA) and similar state and local anti-discrimination laws. Fueled in large part by the surge of website accessibility lawsuits, 2018 is bound to be another record year for the number of Title III ADA lawsuits filed across the country.

Creating Luxury Hotel Experiences That Don't Strain the Environment

Lodging Magazine·10 January 2019
More and more businesses are choosing to make more earth-friendly choices, and the hotel industry is not immune. More brands are rejecting the idea that luxury travel and guest experiences must put a strain on the environment. Shore Hotel, located in Santa Monica, California, has been ahead of this trend in many ways since opening in 2011.

Check Out the Inn Above Tide Founder's Suite

Lodging Magazine· 9 January 2019
The 24-year-old, Bay-Area hotel Inn Above Tide recently completed a renovation that added three new suites to the property. Generally speaking, the hotel’s design draws inspiration from the surrounding area and especially the sea, with modern nautical references found in the décor throughout the hotel.

Planning for a Future Beyond PCI: Risk-Based Security for Hotels

Lodging Magazine· 8 January 2019
When you mention the “Payment Card Industry Data Security Standard (PCI DSS)” to people in the hospitality industry, you usually get one of three reactions: 1. “The cost and complexity associated with PCI DSS is so overwhelming, we’re just not doing anything and crossing our fingers.” 2. “We’re compliant; we’ve checked the boxes on all 12 requirements.” 3. “We’re compliant; in fact, we think PCI is great because it gives us our security framework.”

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