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  • HFTP Research Report: Pre-opening Expenditures in Hospitality

    A study of the pre-opening budget; the timeline for these expenditures; timeline for onboarding of staff; and the selection, installation and training of the technology component. By Agnes DeFranco, Ed.

  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Internal Controls and the Important Roles They Play in Eradicating Fraud

    Although I have been preoccupied with getting in the education sessions purely related to hospitality finance, technologies and hotel pre-opening, I made sure to participate in Fun with Fraud and Enchanting Employee Embezzlement in Clubs and Hotels presented by Jerry Trieber, CPA, CHAE, CFE, CFF, CGMA, HFTP Global past president and director of audit services/support at HEI Hotels and Resorts.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

Accor Reports Revenue Growth in Q1

Hotel F&B Observer·19 April 2019
Accor reported consolidated first-quarter 2019 revenue totaled $1.1 billion, up 34.2% as reported and 8.8% compared to the same time last year.

With Choice Hotels, First-time Hoteliers Bring More Diversity to the Industry

Hotel F&B Observer·19 April 2019
Businesses owned by women of color grew three times faster than other women-owned businesses in the United States last year, yet it is estimated by the National Association of Black Hotel Owners, Operators and Developers (NABHOOD) that less than 1% of hotels are owned by African-American women.

KHP Capital Partners Closes $361M Fund; More Deals to Know...

Hotel F&B Observer·19 April 2019
Hotel Business is tracking deals. KHP Capital Partners, HFF and HHM have recently completed deals.

The dos and don't of Instagram Stories: hotel marketing tips

Hotel F&B Observer·18 April 2019
Since Instagram introduced Stories in 2016, the platform has proven to be a successful channel for hotels. We all know that social media has become pay-to-play. And that the visual aesthetic of the Instagram feed is key to ensure you are maximizing organic results. Instagram Stories allow hotels to post in a much more informal, authentic way – allowing you to share news and updates with your followers in creative ways that help your property stand out from the competition. Read on for our quick list of dos and don’ts for success.

Hotel Business Launches Best Places to Work, Sponsored by Beekeeper

Hotel F&B Observer·18 April 2019
As labor shortage continues to be a major industry issue, hotels are looking for ways not only to motivate and educate a new generation of workers but also to hold onto the workforce already in place. The focus now, more than ever, is on sustaining a work/life balance and creating a fulfilling employee culture.

Study: Two-Thirds of U.S. Travelers Want Sustainable Travel

Hotel F&B Observer·17 April 2019
Ahead of Earth Day on April 22, released findings from its annual sustainable travel report for the fourth consecutive year. Research reveals almost two-thirds (66%) of U.S travelers believe that people need to act now and make sustainable travel choices to save the planet for future generations.

JLL Bolsters U.S. Hotel And Hospitality Capital Markets Platform

Hotel F&B Observer·17 April 2019
After capturing year-end number one market share in the Northeast, JLL is adding expertise to its hotel and hospitality team.

CBRE: Hotel cap rates in U.S. hold steady

Hotel F&B Observer·16 April 2019
Hotel cap rates were mostly stable during the second half of the year in 2018, according to recent research from CBRE detailed in its cap rate survey for United States hotels. Hotel cap rates for central business districts gained three basis points but remained just under 8 percent and below the long-run average. Meanwhile, suburban cap rates increased one basis point to 8.49 percent.

In California, Hotels Unveil Culinary Venues

Hotel F&B Observer·16 April 2019
Hotels in the Golden State are opening new F&B options that pay homage to their locales.

Report: Two-thirds of hotel websites leak guest booking details

Hotel F&B Observer·16 April 2019
New research from Symantec shows that a majority of hotels—from small independent properties to large five-star resorts and chains—routinely leak detailed guest booking data through third-party advertisers, social media websites, data aggregators and other partners.

Create an Action Plan for Bed Bug Complaints

Hotel F&B Observer·16 April 2019
A guest finding bed bugs will quickly go one of two ways. It will be a non-event, if handled correctly. Or, it will turn into a public relations nightmare resulting in a hotel property’s appearance on the local news, as well as on, and

Corporate Traveller Accepts Bitcoin

Hotel F&B Observer·16 April 2019
U.K.-based Corporate Traveller has partnered with blockchain payment provider BitPay, enabling the travel management company's clients to pay for business travel bookings with bitcoin and bitcoin cash, a variation designed for smaller, faster payments.

Hospitality Tech Solutions Enhance Guest, Employee Experiences

Hotel F&B Observer·16 April 2019
Technology companies are introducing new solutions to create better guest experiences. With the innovative intelligence, properties have new ways to go about operations and better serve their guests.

CHLA Hospitality Foundation to support industry education in California

Hotel F&B Observer·16 April 2019
The California Hotel & Lodging Association (CHLA) announced today that its Education Foundation has partnered with the Hotel & Restaurant Foundation (HARF) to form a new foundation to support hospitality education in California: the California Hotel & Lodging Association Hospitality Foundation.

Firsts in Asia for Unbound Collection, Kimpton

Hotel F&B Observer·15 April 2019
The Unbound Collection by Hyatt and Kimpton Hotels and Restaurants recently marked a few firsts in Asian countries.

Hotelbeds, OYO Hotels & Homes Form Distribution Partnership

Hotel F&B Observer·15 April 2019
Hotelbeds, a business-to-business bed bank and OYO Hotels & Homes, the world’s sixth largest hotel chain, forged a strategic global distribution partnership. The preferred agreement represents OYO’s first-ever distribution partnership with a bed bank.

ACRES Capital Originates $37M Loan For Hilton-Branded Finger Lakes Resort

Hotel F&B Observer·15 April 2019
ACRES Capital Corp. (together with its subsidiaries, “ACRES”), a leading commercial real estate middle-market lender, today announced that it originated a $37 million bridge loan to complete the construction and stabilization of the Canandaigua Finger Lakes Resort. The loan, which carries a term of 24 months, is sponsored by experienced developers Robert Murphy and David Genecco.

IHG Properties Receive Facelifts

Hotel F&B Observer·12 April 2019
IHG-branded properties around the country have recently completed new renovations. Here’s a closer look at the recent revamps.

Qatar Airways Counters Complaints Regarding Air Italy Investment

Hotel F&B Observer·12 April 2019
Qatar Airways has issued a response to allegations that its Air Italy investment violates agreements between the U.S. and Qatar related to open skies. The Partnership for Open & Fair Skies—a coalition that includes American Airlines, Delta, United and several airline labor organizations—has claimed that Air Italy's new service between Milan and the U.S. is a de facto fifth-freedom route for Qatar Airways, meaning a route whose origin and destination each fall outside an airline's home country.

Los Angeles Hotel Indigo adds Tesla Supercharger

Hotel F&B Observer·11 April 2019
The Hotel Indigo Los Angeles Downtown has installed downtown Los Angeles’ first Tesla Supercharger Station. Located on the property, but available to everyone, the station is open 24/7 and includes 10 Superchargers.

Independent Hotels: An Action Plan to Win the Direct Booking

Hotel F&B Observer·11 April 2019
With the explosion of the “digital way of life,” the traveler’s customer journey has become increasingly complex, which necessitates independent hoteliers to rethink and overhaul their marketing and technology stack strategies and investments.

Roger Bloss Brings Cannabis And Hospitality Industries Together With Coachill Inn Resort

Hotel F&B Observer·11 April 2019
Las Vegas-based MJ Holdings, Inc. (OTCQB: MJNE), a diversified publicly traded holding company providing complete seed-to-sale services to the regulated cannabis industry, announces the launching of the first of its eight currently planned health and wellness cannabis-based hotels in partnership with well-known hotel developer Roger Bloss.

Spring Season Brings Continued Rate Growth for North American Hoteliers

Hotel F&B Observer·11 April 2019
TravelClick, an Amadeus company, has released new data from the company’s March 2019 North American Hospitality Review (NAHR).

Great Hospitality Requires Instant Mobile Communication

Hotel F&B Observer·11 April 2019
Every guest is unique and has their own diverse set of needs. To provide great experiences, your staff needs to be in sync and working together to ensure every guest is happy.

Study: Guest Ratings Outshine Brand in Hotel Selection

Hotel F&B Observer·10 April 2019
Price and guest ratings carry more weight than brand value as key attributes to hotel property selection, according to a new study of more than 900 general population consumers by Expedia Group and Unabashed Research. The data shows that independent hotels can more effectively compete today with their branded counterparts.

What makes a city prepared for sustainable travel and tourism growth?

Hotel F&B Observer·10 April 2019
Determining a city’s future readiness for tourism growth requires a holistic view that accounts not only for its current physical and natural assets but also for its social capital and the impact of its policies. Whether a city is looking to grow its travel and tourism sector or manage rising visitor numbers, business and city leaders must balance all the dynamics that make up a city’s fabric.


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