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  • Letter from the HFTP Global President: At the End of the Year, We Reflect on the Best of the Year

    As we prepare to transition to the new HFTP Global board at the 2018 Annual Convention in October, I would like to take the time to reflect on my year serving as HFTP Global president.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

  • HITEC Special: Revenue Strategy: Not Just a Fancy New Name for Revenue Management

    By Cindy Estis Green. A strategic view of revenue calls for proactive business mix planning and decision-making around deployed resources, well beyond reacting to what comes over the transom. Excerpt from the 2018 HITEC Bytes Special Report.

The Ripple Effect in the Hospitality Industry

Hotel F&B Observer·15 October 2018
As your operations look at purchases in the new fiscal year, be prepared for potential sharp hikes (and in some cases significant drops) in prices paid over previous years.

Top Hotel Dining Design and Furniture Trends

Hotel F&B Observer·12 October 2018
Industrial designs with reclaimed wood, exposed lightbulbs, and exposed brick, typically coupled with metal furniture look like they have peaked and are starting to decline after many years of success.

Puccini Group Mourns the Passing of Founder Bob Puccini

Hotel F&B Observer·11 October 2018
Bob Puccini, founder of the Puccini Group, passed away on Oct. 9.

Tropicana Completes Sale to Eldorado Resorts; More Transactions

Hotel F&B Observer·11 October 2018
Tropicana Entertainment Inc., a majority owned subsidiary of Icahn Enterprises L.P., has been officially acquired by Eldorado Resorts Inc.; Union Investment snapped up a property in Charleston, SC; and there’s more transactions.

You can now tell Google Assistant to book your hotel room

Hotel F&B Observer·11 October 2018
Google and Expedia have partnered to make it easier than ever to book your next hotel room. This week, Expedia launched the Expedia Action for the Google Assistant. With the partnership, customers now have the ability to book and manage their travel plans through hands-free voice commands on any Google Assistant-enabled device, including the Google Pixel phone, the Google Home and Google Home Mini.

Bellagio installs IoT solution to conserve water

Hotel F&B Observer·11 October 2018
MGM Resorts International has partnered with Apana on a water conservation program at the Bellagio Hotel and Casino in Las Vegas. WaterStart connected the technology company with MGM and the Southern Nevada Water Authority. This initial project involves connecting Apana’s IoT technology to the casino’s water network in order to provide real-time, actionable insight about leaks and irregular use to hotel engineering staff through the company's analytics software.

Hapi achieves Oracle validated integration with Opera

Hotel F&B Observer·11 October 2018
Hapi, a gold-level member of Oracle PartnerNetwork, has achieved Oracle validated integration with Oracle Hospitality Opera 5.5. A new data streaming, integration and enrichment platform, Hapi's platform aggregates data that is collected by disparate hotel systems and acts as a central hub for these hospitality data streams. The data is converted into a standardized data format and can be merged to create insights for more actionable data.

Condor Hospitality Trust Launches Strategic Alternatives Process

Hotel F&B Observer·11 October 2018
Condor Hospitality Trust Inc.’s board has initiated a process to evaluate strategic alternatives to enhance shareholder value. This review process, which will be conducted with the assistance of financial and legal advisors, will consider the full range of potential strategic alternatives, which includes but is not limited to, acquisitions, business combinations, joint ventures, public and private capital raises, recapitalization, and sale transaction options.

Avvio and Criton partner up as technology sponsors at Independent Hotel Show

Hotel F&B Observer·11 October 2018
Following a successful year, global hospitality technology company Avvio and guest experience app developer Criton are returning as technology sponsors to this years' Independent Hotel Show.

What the next generation of resorts will need

Hotel F&B Observer·10 October 2018
Roger Allen, founder and group CEO of Resources for Leisure Assets, has spent 20 years working on multiple levels of project development in the hospitality and leisure industries, and has become an expert in both wellbeing asset management and project planning through to delivery and operations.

Three Hotels Change Hands, a Mixed-Use Project Secures Financing

Hotel F&B Observer·10 October 2018
Hotels are changing hands and a hospitality group secured financing for a mixed-use project.

AAHOA, National Restaurant Association Partner on Health Plan

Hotel F&B Observer·10 October 2018
The Asian American Hotel Owners Association (AAHOA) and the National Restaurant Association have partnered on a new health plan for AAHOA’s 18,000 members and the more than 600,000 hotel workers they employ eligible to purchase healthcare solutions through the Restaurant & Hospitality Association Benefit (RHA) Trust. The RHA Trust, which is insured and serviced by UnitedHealthcare, offers an innovative approach to meeting small businesses’ healthcare needs.

Give Guests a Charge Outdoors

Hotel F&B Observer·10 October 2018
With hotel guests increasingly connected, they are always on the lookout for a place to charge their devices. Having lots of available in-room outlets just won’t cut it anymore.

Walt Disney World's Swan and Dolphin targets groups with new tower

Hotel F&B Observer· 9 October 2018
When Walt Disney World sets out to build something, location and timing are everything. In 2020, the Walt Disney World Swan and Dolphin Resort in Lake Buena Vista, Fla., will open a new tower and event space designed to attract more group business amid growing competition for the segment, and just in time for Walt Disney World’s 50th anniversary in 2021.

In Florida, Hoteliers Brace for Hurricane Michael

Hotel F&B Observer· 9 October 2018
Hoteliers are readying for Hurricane Michael—a Category 2 storm with 110-mph winds—to make landfall in the Florida Panhandle. Support and preparations are happening as local hoteliers and major brands prepare for the worst.

Delta's Bastian Talks Air France Labor Dispute, Asia Strategy & Free Wi-Fi

Hotel F&B Observer· 9 October 2018
Delta CEO Ed Bastian is optimistic that ally Air France will overcome its ongoing labor issues, and the carrier is ready to play its role in that recovery. Speaking last week at the BTN Group's The Beat Live conference in Atlanta, Bastian said he's confident new Air France-KLM CEO Benjamin Smith would "figure this out." Smith joined the carrier from Air Canada, and Bastian said he was involved in hiring Smith. Several days of strikes and canceled service this year amid failed contract negotiations delivered a large financial hit to Air France, which also resulted in the departure of former CEO Jean-Marc Janaillac.

Buying & Selling Hotels in Florida, Illinois, Indiana

Hotel F&B Observer· 9 October 2018
Hotel Business is tracking transactions within the industry. Several properties have recently changed hands, including hotels in Florida, Illinois and Indiana.

North Carolina hotels report positive lift following Hurricane Florence

Hotel F&B Observer· 9 October 2018
Among Hurricane Florence-affected states, North Carolina reported the greatest impact on hotel property status and performance, according to an analysis from STR’s consulting and analytics team.

Caesars Entertainment partners with IBM and Salesforce

Hotel F&B Observer· 9 October 2018
Caesars Entertainment is working with consulting agency Bluewolf, an IBM company, and Salesforce to enhance guest experiences with more intelligent and personalized hospitality. With a new generation of customers focused on digital experience, brands are looking at unique ways to differentiate themselves. Bluewolf's deep Salesforce expertise made it an ideal partner to help Caesars Entertainment.

Lifetime Achievement

Hotel F&B Observer· 9 October 2018
The annual BITAC® Symposium kicked off yesterday with an exclusive one-on-one interview with Eric Danziger, CEO, Trump Hotels, who offered some perspective on the industry as he spoke at length about his career in hospitality.

On the East Coast, Five Hotels Revamp and Rebrand

Hotel F&B Observer· 9 October 2018
From revamps in Atlanta to transformations in Washington, DC, hotels on the East Coast are being elevated through design.

Understanding hotel liabilities

Hotel F&B Observer· 8 October 2018
When I do financial leadership workshops with hotel teams we often talk about liabilities. I tell my audience that I know for a fact that each one of them have at least two liabilities. I get some puzzled and Kreskin-like looks from my audience as I tell them I can see two numbers floating magically above their heads. I tell them that I know for a fact that each student also knows the same figures, they are just not aware, yet!
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Now Available: NextGuest Magazine Issue #4

Hotel F&B Observer· 8 October 2018
NextGuest Technologies’ fourth magazine issue focuses on all things related to hotel digital marketing, how to reach guests throughout the travel planning journey, and insights into the future of luxury travel.

Maison Astor Paris joins Curio Collection by Hilton

Hotel F&B Observer· 8 October 2018
@CurioCollection Famed Parisian hotel, Maison Astor Paris, joins the exclusive Curio Collection by Hilton portfolio.

San Antonio sees limited supply growth amid stable economy

Hotel F&B Observer· 7 October 2018
The San Antonio market’s stable, diverse economy and tourist attractions have enticed both investors and tourists, yet there are still challenges awaiting the city’s hoteliers.

Report: U.S. Lodging Industry CapEx Rises to Record Level

Hotel F&B Observer· 5 October 2018
he total amount of capital expenditures (CapEx) for the U.S. lodging industry is forecast to exceed the 2017 record level of $6.85 billion, increasing about 3% to $7.05 billion, according to Bjorn Hanson, Ph.D., industry consultant and adjunct professor with the New York University School of Professional Studies Jonathan M. Tisch Center for Hospitality & Tourism.

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