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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Letter from the HFTP Global President: At the End of the Year, We Reflect on the Best of the Year

    As we prepare to transition to the new HFTP Global board at the 2018 Annual Convention in October, I would like to take the time to reflect on my year serving as HFTP Global president.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

Hotel Room Chooser technology now universally available

Hotel F&B Observer·18 December 2018
Hotel Room Chooser, an online platform that allows guests to choose their own hotel room before check-in, is now available to all hotel chains, boutique hotels and spas.

Hotel Equities to manage Illinois Four Points

Hotel F&B Observer·18 December 2018
Atlanta-based hotel owner, operator and developer Hotel Equities was selected as the management firm for the Four Points by Sheraton St. Louis-Fairview Heights in Fairview Heights, Ill. The 120-room hotel has 11,000 square feet of event space. The hotel is owned by Cloud 9 Hospitality.

Formica Group Acquired by Broadview Industries

Hotel F&B Observer·18 December 2018
Fletcher Building has revealed the sale of Cincinnati-based Formica Group to Broadview Industries, a Netherlands-based industrial firm. The sale includes Formica businesses in North America, Europe, and Asia, as well as its Homapal metal laminates business.

Hotels All Decked Out for the Holidays

Hotel F&B Observer·18 December 2018
For hoteliers, there’s no better time of year to show off hospitality than right now. It’s the holiday season and hotel spaces are festooned with festive flair, including trees filled with ornaments, creative installations with a holiday twist and long-held traditions on display. The holiday spirit is alive on-property.

Expensify Revenue Nearly Doubled in 2018

Hotel F&B Observer·18 December 2018
Expensify saw 94 percent year-over-year revenue growth for 2018 through November, the decade-old expense management provider said today, calling it the company's "best year yet."

Investors turning to Bulgaria

Hotel F&B Observer·18 December 2018
AccorHotels’ move to take over Orbis has turned attention to Eastern Europe, as the French company looks to build on its dominance on the continent.

Proud Partners: YHS Goes to Portugal's Future Hoteliers Summit

Hotel F&B Observer·17 December 2018
Organized by Terra International, Lda, the 4th Edition of Portugal’s Future Hoteliers Summit (PFHS) was held on 17 & 18 November 2018 at Monte da Quinta Resort in Faro.

How artificial intelligence creates service opportunities

Hotel F&B Observer·17 December 2018
Despite being one of the oldest industries known to man, the core tenets of hospitality have changed little since its inception. The beds are more comfortable, the breakfast is free in most locations and sometimes the drapes open when you enter the guestroom for the first time. But at the end of the day, human interaction is at the core of what makes hospitality real, and operators are always looking for ways to build a competitive advantage.

These 4 companies dominate Asia Pacific pipeline

Hotel F&B Observer·17 December 2018
According to a recent report from analysts at Lodging Econometrics, the total hotel construction pipeline in the Asia Pacific region, excluding China, remains near its high with 1,738 hotels and 367,886 rooms.

Seven Hotel Transactions to Know

Hotel F&B Observer·17 December 2018
Hotel Business is tracking transactions. SAK Developers, McNeill, Lightstone, Summit Hotel Properties, SG Blocks, MCR and HREC have been involved in hotel deals.

HOS Management And Hawkeye Hotels Acquire Georgia Property

Hotel F&B Observer·17 December 2018
Georgia-based HOS Management (HOS) in a joint venture with Iowa-based firm Hawkeye Hotels today announced the completed acquisition of the B Historic hotel in Georgia for an undisclosed sum. The property will be converted to a Tryp to Wyndham and will be managed by HOS, which has four Savannah hotels in operation and, including the B Historic, six Savannah hotels in various phases of development.

Why mobile key is taking over in hotels

Hotel F&B Observer·14 December 2018
Adoption of mobile locks in the hotel marketplace continues to rise unilaterally across all segments, from major brands to the smaller independents. Some of this might be due to timing—most magstripe locks are nearing the end of their useful life and the recurring maintenance issues that arise are causing hotels to seek replacement options, said Brian Shedd, VP of sales and marketing at OpenKey.

How to write captivating hotel marketing content to boost sales and reservations

Hotel F&B Observer·13 December 2018
As the marketer for a hotel, whether you work internally or as a third-party company, you’ll have already been thinking about the kind of content you need to create in order to get people clicking and booking.

Recent Revamps: Marriott's Family of Brands Update Spaces

Hotel F&B Observer·13 December 2018
Across the globe, Marriott’s family of brands is reimagining properties with design reflecting locale, history and nature. Renovations include Southern spaces to updates abroad.

What's Going on Construction?

Hotel F&B Observer·13 December 2018
Hotel Business is tracking what’s going on with new-build projects. Margaritaville Nashville, Celino South Beach, Quest Contracting and Westin Anaheim Resort have made some moves.

Historic Hotels of America Announces Top 25 Gingerbread Displays

Hotel F&B Observer·13 December 2018
Historic Hotels of America has put together a list of what it considers the best hotels for celebrating the holiday season, to see the most spectacular (and delicious) gingerbread creations.

Traditional to Holistic: There Are Options For Everyone at This NYC Hotel

Hotel F&B Observer·12 December 2018
It’s not too often a guest hears “Salty Suite” as a guestroom option. But, HGU New York is offering that, and more.

Product Spotlight: Hotel Blogs

Hotel F&B Observer·11 December 2018
Hotels face steep competition no matter their market. Forming relationships with visitors and getting in front of the right guest is sometimes all that is needed to set the brand apart from competitors. The goal for many hotels is developing that customer relationship in order to position themselves as experts of their destination. But first, they need to get in front of these guests on the search engine results pages.

PwC: Consumers Will Spend more than 50% on Travel

Hotel F&B Observer·11 December 2018
This year, consumers are shopping for the holiday experience. Travel combined with entertainment and holiday gatherings equals a merry season.

The Hotel Concord offers Alexa technology in guestrooms

Hotel F&B Observer·11 December 2018
When Concord, N.H-based Hotel Concord opened its doors in August, it equipped every room in the boutique hotel with a custom branded Volara-powered Amazon Echo Dot. Guests are speaking requests in their rooms and staff are acting on those requests instantly.

Delta Gives Branded Fares Boarding Priority

Hotel F&B Observer·11 December 2018
On Jan. 23, Delta will introduce a color-coded boarding process, based on branded fares purchased, to replace its zone-based process.

Hertz Partners with Clear for Quick Exit Lanes

Hotel F&B Observer·11 December 2018
Hertz has partnered with Clear to create a biometrics-based Fast Lane at its Atlanta airport location. It plans to replicate the lane at a few dozen other locations over the next year. It's been operating for about a week and allows travelers who are members of both Clear and Hertz Gold Plus Rewards to exit the location with either a fingerprint or facial recognition rather than having to show identification.

Maximum Occupancy Accommodation Industry Conference Returns to New Zealand in April 2019!

Hotel F&B Observer·11 December 2018
To be held at the Stamford Plaza Auckland, Maximum Occupancy’s goal is to create the perfect learning and networking environment where like-minded professionals from across the hotel and accommodation industry of all types and sizes can learn the latest trends and gain actionable tactics to boost occupancy and revenue in 2019 and beyond.

HREC arranges sale of Ithaca, N.Y., Fairfield

Hotel F&B Observer·10 December 2018
HREC Investment Advisors arranged the sale of the 106-room Fairfield Inn & Suites located in Ithaca, N.Y. Baywood Hotels was the buyer of the property.

In the U.S., a Spate of Hotel Sales

Hotel F&B Observer·10 December 2018
Hotel Business is tracking a flurry of hotels sales activity as the year comes to a close.

How 'Gen Food' is Shaping the Future of Food

Hotel F&B Observer·10 December 2018
FleishmanHillard's Shaping the Future of Food study was conducted by its TRUE Global Intelligence practice, which conducted an online survey with 2,001 nutrition-forward consumers September 14-20, 2018, and evaluated drivers related to food, influences and behaviors. Respondents were screened for engagement on such factors as seeking information about food, sharing content about food, and paying attention to ingredient lists.


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