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  • Members Only: IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

  • HITEC Special: Revenue Strategy: Not Just a Fancy New Name for Revenue Management

    By Cindy Estis Green. A strategic view of revenue calls for proactive business mix planning and decision-making around deployed resources, well beyond reacting to what comes over the transom. Excerpt from the 2018 HITEC Bytes Special Report.

  • HITEC Special: Forecasting Accuracy: The Living Forecast

    By Jill Wilder. Forward-looking, continuously updated statistical trend analysis is emerging as a strategic tool that performs the practical magic of creating an accurate forecast you can take to the bank.

  • Members Only: IT Spending in the Lodging Industry

    HFTP Research Report: The new USALI Schedule 6 — Information and Telecommunications Systems and the effects thus far on the industry. An analysis of IT spending data in the industry and compliance practices by lodging executives.


Elie Saliba appointed Resident Manger at InterContinental(r) Doha·20 June 2018
Elie started his career with InterContinental Hotels Group in 2002 and brings with him more than 18 years of experience in the hospitality industry, including directing a team of 500 employees in food preparation and service delivery, planning and coordinating training, maintaining operational excellence, and working with franchising management.

Ensuring the sustainability of sustainable tourism·19 June 2018
Sustainable tourism, the UNWTO theme for 2017, marked a point in history for the tourism sector. Some businesses grappled with the concept for the first time, while others have constructed an entire business ecosystem on its principles. Too often, however, sustainability is viewed as just one silo of business development, while the truth is that, in isolation, any measures geared towards sustainability are doomed.

Scaling positive change through sustainable tourism·19 June 2018
2017 Progress Report marks mid-way point in the ambitious Better Holidays, Better World strategy.

Broadvine and Hotel Effectiveness partner to integrate labour management data into financial performance management software·19 June 2018
Labour costs are the most significant operating expense for hoteliers and essential for effective hotel management and improved profitability. This partnership will allow customers to manage and predict labour costs more accurately.

Local Measure launches real-time customer feedback tool for businesses·19 June 2018
Local Measure, the leading location-based customer experience platform, announced the launch of Pulse, a new real-time feedback tool for the hospitality, tourism and retail industries. The product has been designed to help businesses collect feedback from on-site customers so that businesses can immediately action any issues, thereby improving bottom line metrics like NPS and thwarting negative reviews.

Elivi Skiathos debuts in Greece·19 June 2018
Elivi Hotels is delighted to announce that its first venture, Elivi Skiathos, is officially open. The most high-end, five-star hotel on Skiathos is located in a secluded area of the island with offerings including rooms, suites and villas with private pools, an ultra-high-end four-bedroom villa, beach service, three restaurants, a spa, gym, tennis court, football pitch and more.

Moxy Tbilisi opens in Georgia·19 June 2018
Moxy Hotels, Marriott International’s experiential hotel brand, has made its debut in Georgia with the opening of Moxy Tbilisi, bringing its characteristic vibrant, playful design and approachable service to this dynamic destination.

Mgeni Mpolo appointed Director of Sales and Marketing at W San Francisco·19 June 2018
W San Francisco, an electric urban oasis located in the heart of San Francisco’s SoMa district, is excited to announce the appointment of Mgeni Mpolo as the new director of sales and marketing at the hotel.

Scandic Hotels to stop using plastic straws and cocktail sticks·18 June 2018
“As a part of our sustainability program, we’re looking to remove all single-use disposable items made of plastic. In total, we’re taking approximately 1.3 million straws and 120 000 cocktail sticks out of circulation on a yearly basis. We are also replacing the plastic lids for our take away coffee mugs with biodegradable ones”, says Lena Bjurner, SVP HR & Sustainability at Scandic Hotels Group.

LG drives Hospitality industry's 4K UHD transition with dynamic guest centric solutions, technologies·18 June 2018
Driving the hospitality industry’s transition to 4K Ultra HD technology, LG Electronics is expanding its portfolio of award-winning 4K UHD Hotel TVs, from entry-level to premium models, all with four times the resolution of Full HD and high dynamic range (HDR) capability.

Live the rockstar life at ACME Hotel Company·18 June 2018
This summer, ACME Hotel Company invites those with a love for music pumping through their veins to experience a hotel experience fit for a stadium-headlining Rockstar. Starting this month, the hip boutique hotel debuts The ACME Summer of Rock Package, a one-of-a-kind experience in collaboration with ESP Guitars and City Winery.

1 in 3 people travel abroad without checking advice about their holiday destination·18 June 2018
As an estimated 25 million British holidaymakers1 prepare to jet off on their summer, new research by ABTA – The Travel Association2, shows that not all are checking the most up to date and accurate travel advice before they depart.

Acknowledging Ian Whyte·18 June 2018
The legacy of Dr Ian Whyte will be forever woven into the culture of the International College of Hotel Management (ICHM), in particular through the catchphrase: network, network, network!

Positive outlook for Mauritian hotel and tourism sector·18 June 2018
Increasingly strong travel and tourism trends for the Indian Ocean nation of Mauritius are paving the way for continued positive hotel operating performances,” says Hubert Golay, Vice-President of international hospitality real estate and leisure consulting firm, HTI Consulting, who have recently established a presence on the island.

How to streamline operations in your hotel laundry·14 June 2018
A great asset for servicing a large number of guestrooms in short time, your hotel laundry room is indispensable for controlling your inventory of linens and terry. On the other hand, if mismanaged, the laundry room can be a liability, waste of energy and a slow cog in the system. The laundry management tips listed here are the by-product of years of experience in hotel business.

Tech firm Avvio urges hotels to adopt AI for competitive advantage·14 June 2018
Hoteliers must adopt artificial intelligence (AI) now to stay ahead of the game, according to leading hotel technology provider, Avvio. Avvio has invested heavily in AI technology, and major groups including Hilton Hotels and Resorts and Edwardian Hotels have already adopted an AI-based technology strategy.

Hospitality's mental health struggle·14 June 2018
The first week in May was especially difficult. It was a dark week. We lost two lovely chefs. They decided that life was no longer worth living. We didn’t see it coming. They both seemed just fine. Bright, sparky as always, funny and full of fun. Two vibey and talented guys. But, they chose an optimistic sunny day in Autumn to end it. Life was just too painful. Who knows what joys they will miss, the success not experienced, the friends not met. A tragic loss, and now, as I write this, I hear of the suicide of world renowned chef and author Anthony Bourdain. Devastating.

Peninsula Hotels bans the use of plastic straws·14 June 2018
The Hongkong and Shanghai Hotels, Limited (HSH) will transition towards a ban on plastic straws by 1 November 2018 in its operations around the world.

Onyx FutureSource Conference Wrap-Up·13 June 2018
The second annual Onyx FutureSource customer conference concluded on May 17th and focused on the theme “Partners in Progress: Embracing Change to Prepare for the Future”.

Hotel sector to tackle forced labour·13 June 2018
The International Tourism Partnership (ITP) has launched the three Principles at The Global Forum for Responsible Recruitment and Employment in Singapore at the Marina Bay Sands Hotel.

What makes a hospitality professional?·12 June 2018
What is really meant when we refer to being a ‘professional’? How do we define what we expect of a professional? What are the traits and characteristics of professional behaviour? Do we recognise a hospitality professional when we see one?

AccorHotels acquires Mantra Group·12 June 2018
The deal includes the Mantra, Peppers, BreakFree and Art Series brands, representing 138 hotels in Australia, New Zealand, Hawaii and Bali. Michael Issenberg, Chairman and CEO of AccorHotels Asia Pacific said, “The Mantra Group is the latest chapter in the strong growth story of AccorHotels in the region. Since our launch with the Novotel Sydney on Darling Harbour in 1991, AccorHotels has become the largest hotel group in the Pacific, and Australia has always played a key role in that story.

Hotel Management Summit Bangkok 2018·12 June 2018
Well managed and well attended with 130 of the industry’s top hoteliers attending and supported by SKÅL INTL, AustCham, JFCCT and PATA. The format was quick and punchy with a superb line-up of speakers, panelists and moderators. With the help of providing live digital feedback, audience questions were flashed up on screen at regular intervals – it was thoroughly engaging.

Olda Zitek appointed Executive Sous Chef at The St. Regis Maldives Vommuli Resort·11 June 2018
Chef Olda Zitek joins The St. Regis Maldives Vommuli Resort.

Marriott International to transform Sheraton·11 June 2018
Marriott International has announced its transformation vision for Sheraton Hotels and Resorts, the third largest brand in its portfolio and the largest outside of North America in terms of room count. The company, which introduced its new Sheraton guestroom late last year, is showcasing its vision for Sheraton’s public spaces at the NYU International Hospitality Industry Investment Conference in New York, bringing to life for owners and investors the company’s brand strategy as well as its signature focus on guest experience, hotel operations and design philosophy.

Movenpick Hotel Sfax to open in Tunisia·11 June 2018
Mövenpick Hotels & Resorts is set to cement its stronghold in Tunisia with the take over of a contemporary hotel in the coastal city of Sfax.


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