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  • New Global Directors Join the 2018-2019 HFTP Board

    The HFTP 2018-2019 Global Board of Directors was installed during the association's 2018 Annual Convention and introduces new directors Toni Bau, Carson Booth, CHTP and Mark Fancourt. These extensive director profiles give insight into the distinguished professions and personal goals of HFTP's newest association leaders.

  • Letter from the HFTP Global President: At the End of the Year, We Reflect on the Best of the Year

    As we prepare to transition to the new HFTP Global board at the 2018 Annual Convention in October, I would like to take the time to reflect on my year serving as HFTP Global president.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

ReviewPro - Online reputation affects hospitality

eHotelier.com·18 December 2018
Online reputation is at the core of success in today’s digital world. And nowhere more so than in the hospitality industry, where potential guests read reviews before deciding on a place to stay, both for personal and business travel. Management responses are hugely valuable not only to the guest that wrote the review, but also to people looking to book in the future.

What can we expect in 2019?

eHotelier.com·12 December 2018
It’s the time of year to get out the crystal ball and make a few rash predictions about the coming months!! Over the past few weeks, we have discussed future restaurant trends at the Mise en Place events and listened to other experts give us their views. Many other distinguished groups from around the world have also made a few forecasts.

The best Romanian wines for 2019 according to Gault&Millau

eHotelier.com·10 December 2018
Gault&Millau launched the first edition of their guide dedicated to Romanian wine, thus bringing to Romania the company’s international expertise in the field.

Dealing with the inevitable hotel staffing shortage

eHotelier.com·10 December 2018
Not necessarily specific to the hospitality industry and certainly not applicable to every geographic territory, but there appears to be a rising labor shortage that will come to affect all manner of jobs in a hotel workplace.

Nine travel experiences for 2019

eHotelier.com·10 December 2018
Through Virtuoso® Luxe Report’s annual survey, a noted trend predictor within the industry, the global luxury travel network tapped into its elite force of 17,500 travel advisers from around the world to share their top selections for next year’s most compelling peak experiences.
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RateGain announces integration with Google Reviews

eHotelier.com· 7 December 2018
RateGain Technologies, the market leader in data and intelligence solutions for travel and hospitality industries, today announced its integration with Google Reviews, a development that would allow all hotels using BrandGain to instantly view and respond to any guest feedback appearing on Google Reviews.

Grand Hotel Baglioni chooses IDeaS for revenue technology upgrade

eHotelier.com· 6 December 2018
IDeaS Revenue SolutionsBaglioni, the leading provider of revenue management software and advisory services, is pleased to announce one of Europe’s most historic hotels, the Grand Hotel Baglioni, has chosen IDeaS G3 Revenue Management System (RMS) to optimise revenue performance across its 192-room property.

PATA Forum set for Pattaya, Thailand

eHotelier.com· 5 December 2018
Pattaya is a popular place for both Thais and foreigners because the city has everything tourists need. Traveling there is easy as you can take your own car or ride a bus, a van, or a cab from Bangkok. There is also a ferry service from Hua Hin to Pattaya, which takes about an hour.

Keeping a multinational hotel business cyber safe

eHotelier.com· 4 December 2018
Managing the cybersecurity of just one hotel is a challenge, but when the threats from cyberspace are growing at an unprecedented rate, how are Chief Information Security Officers (CISOs) supposed to oversee the security of hotels located all over the world?

Hotelogix Hotel PMS year-end offer finds many takers

eHotelier.com·29 November 2018
Hotelogix, a cloud-based Property Management System provider has announced the success of its recently launched Hotel PMS year-end offer. According to Hotelogix, under its 'Lock now & use later' plan, scores of independent hoteliers from around the globe have signed up to avail the offer by paying a small lock-in amount of USD 250.

All Suites by Hilton reach growth goals in third quarter

eHotelier.com·27 November 2018
The All Suites brands by Hilton, consisting of Embassy Suites by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton are in the midst of one of their most successful years on record.

Capital investment of $15M in hotel platform

eHotelier.com·26 November 2018
Two months after the new management board took office, Bidroom, a rising online travel community, announced substantial capital investment which will be used to accelerate growth.

Travel industry to boost in 2019

eHotelier.com·22 November 2018
When asked about travel plans for 2019, 20 per cent of respondents plan on travelling more for business than in 2018 and 24 per cent said they would be travelling more for leisure.

Ramada Encore by Wyndham launches new design

eHotelier.com·20 November 2018
Wyndham Hotels & Resorts, the world’s largest hotel franchisor and leading provider of hotel management services, with more than 9,000 hotels and 20 iconic hotel brands, has unveiled an exciting new direction for the Ramada Encore by Wyndham brand globally.

How to make your guest feel unwelcome

eHotelier.com·20 November 2018
Making someone feel welcome when they come through the door of your hotel is something absolutely fundamental that everyone, from your receptionist to your handyman, should know all about and execute with ease, right? Yet so many people get it so horribly wrong. Here is a quick guide on what mistakes to look out for and how to best rectify them.

Join us in two weeks at Sustainable Tourism Asia | Solutions for Tourism + Hospitality

eHotelier.com·20 November 2018
CSR Asia’s Sustainable Tourism Asia forum convenes at Marina Bay Sands Singapore with the region’s tourism and hospitality experts sharing best practices with practitioners during practical workshops and panel discussions.

Nespresso to use world's first sustainable aluminium in coffee capsules

eHotelier.com·20 November 2018
The two companies have signed a Memorandum of Understanding to work together with Nespresso’s capsule manufacturers to fulfil a commitment of sourcing 100 per cent sustainable aluminium by 2020, allowing customers to enjoy their coffee knowing it is packaged in responsibly produced material.

Travel technology trendsetters wanted

eHotelier.com·18 November 2018
Global luxury travel network Virtuoso® is inviting the world’s most exciting new travel technology companies to apply for its 2019 Incubator programme.

Bangkok Airways partners with RateGain for its price intelligence solution

eHotelier.com·15 November 2018
RateGain Technologies, today announced that it has been chosen by Bangkok Airways, Asia’s boutique airline based out of Thailand, for their advanced, real-time airfare price intelligence product, AirGain. Powered by Big Data & AI, AirGain will offer vital pricing insights & competitive intelligence data that would enable the airline to come up with a robust revenue strategy.

Avvio releases guidelines for hotel websites on the principles of personalisation

eHotelier.com·13 November 2018
Global technology provider Avvio has released a whitepaper on personalisation which specifies six guiding principles for hotels to follow in order to optimise their digital profile.

Wellness tourism to reach $919 billion by 2022

eHotelier.com·13 November 2018
Wellness tourism grew from a $563 billion market in 2015 to $639 billion in 2017, or 6.5 per cent annually, more than twice as fast as tourism overall (3.2 per cent ).

AccorHotels extends partnership with AFL

eHotelier.com·13 November 2018
AccorHotels and the Australian Football League (AFL) jointly have announced at Pullman Melbourne on The Park that they have extended the ‘Official Hotel Partner’ agreement for an additional four years from 2019.

Two illnesses that annually plague the hospitality and travel industries

eHotelier.com·12 November 2018
With the peak business travel season in full swing, unfortunately so are reported cases of flu and norovirus, two very contagious viruses. Both present a big problem to restaurants and hotels because the symptoms are frequently blamed on food poisoning.

Sustained expansion in Europe over the summer months

eHotelier.com·12 November 2018
According to the European Travel Commission’s latest report, “European Tourism – Trends & Prospects 2018”, 32 out of 34 reporting destinations registered some form of growth over the summer period, with 1 in 4 enjoying double-digit expansion in arrivals. Europe saw a +7%[1] increase in international tourist arrivals the first half of 2018 compared to the same period in 2017 with growth led by Southern/Mediterranean destinations.

New ranking method could help hotels to maximise their revenue

eHotelier.com·11 November 2018
The new method will help hotel operators to maximise their revenue by providing more information on the areas that customers care about. Customers also benefit from a more accurate and trusted rating of a hotel’s performance.

eHotelier, Nuvola and MediaFolio partner to launch innovative quality assurance and guest experience solution

eHotelier.com· 8 November 2018
eHotelier is proud to announce we are partnering with SingleStep by Mediafolio Technologies and Nuvola, a hotel optimization and guest engagement software company, to create a new method during quality standards and guest services are met at hotels worldwide.

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