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  • Value Added Tax in the GCC

    Details on the new VAT established in the region covered by the GCC, including implementation best practices and documentation requirements. By Tanya Venegas, MBA, MHM, CHIA

  • Members Only: A Room for Robots in Hospitality

    Realistic uses for artificial intelligence are increasing, making way for machine-based assistance in accounting, marketing, customer service and more. This feature details current scenarios where robotics is used in the business environment, such as for accounting tasks.

  • Letter from the HFTP Global President: A New Year Equals New Possibilities

    Written By: Timothy G. Nauss, CHAE - We are officially in the year 2018. Now is the ideal time to reflect on the successes of the old year, and prepare to make this new year the best one ever. Just as we set goals for ourselves to make us healthier, happier and more successful, HFTP as an organization sets goals each year to better meet the needs of our members and the hospitality industry.

  • GDPR in Hospitality: Vendor Compliance Query Template Available to Industry

    As a professional association, Hospitality Financial and Technology Professionals (HFTP®) created a group of hospitality industry experts to develop hospitality-specific guidelines to assist with preparation for General Data Protection Regulation (GDPR) compliance.

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Luring In The Locals

Hotel Interactive ·18 January 2018
The three-pronged stigma that hotel/resort restaurants are too expensive, too exclusive, and overall, not very good has faded the past few years, but it’s still a challenge as the restaurant industry becomes increasingly competitive.
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Getting 'Trumped' In Tourism

Hotel Interactive ·17 January 2018
In an effort to boost incoming tourism to the U.S. on the heels of two consecutive years of decline in its overall global share, a handful of trade associations have collaborated to launch the Visit U.S. Coalition.

Legacy Of Leadership

Hotel Interactive ·16 January 2018
Leveraging a long-standing culture of promoting from within, Waterford Hotel Group is poised to continue its growth as its succession plan plays out and the management company ushers in the next generation of leadership. On January 1, Michael Heaton was appointed President succeeding long-time President Rob Winchester, who announced his retirement in December after some 27 years with Waterford and has since been named Past President and senior advisor to the company. Winchester acknowledged this was part of a long-term succession plan that had been in place for quite some time.
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Your Hotel World 2017 Debrief

Hotel Interactive ·15 January 2018
Now that it’s 2018, it’s time to reflect on the top trends and events from the previous year that have had the most profound influence on our industry. While some of the items proposed for this listicle may have arguably occurred in the years prior to 2017, I have put them here as their effects were predominantly felt over the past 12 months. And to build the necessary level of anticipation, I’ve given these my own ordering of importance, starting from last and working up to the first position.
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Supporting Our Housekeeping Teams

Hotel Interactive ·12 January 2018
All it takes is one look at an online review site to see just how sensitive guests are to cleaning errors and why housekeeping is such a vital part of your operations. Even though we all know how important the role of the housekeeper is, seldom do we managers know how to actually do what they do so that we can truly empathize with the issues they encounter on a daily basis.
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Boulders Inn & Suites' New Mission

Hotel Interactive ·12 January 2018
In early 2017 Boulders Inn & Suites and Boulders Hospitality adopted a new mission with the tag line “Elevated Comfort.” Their new mission was to proudly offer all guests an elevated level of comfort, cleanliness, and service. This was to serve all Boulders Inn & Suites personnel of their responsibilities to their employees, guests, and business partners. As it turns out, this new mission has catapulted them into 2018.
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Crunching The Numbers

Hotel Interactive ·11 January 2018
Flowing your role is a very simple mantra for a hotelier to adopt, but first you must wholeheartedly understand the concept of Flex and Flow. This applies to the Profit and Loss Statement generated for your property each month, usually from the accounting department.

Disturbing New Trend?

Hotel Interactive · 9 January 2018
A Number Of Hotels Alter Policies In An Effort To Ramp Up Security. It should come as no surprise to anyone who follows the industry that security measures within hotels are being examined more closely than ever in the wake of the tragic mass shooting in Las Vegas last fall. In the case of such an unprecedented event, the true measure of its long-term impact is how it could ultimately affect change going forward. That is, perhaps, the only silver lining in such a dark cloud.
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How To Love The Hotel Business In 2018

Hotel Interactive · 3 January 2018
As someone who admittedly has never been at the helm of a property with the exception of short-term MOD responsibilities, I feel as close as anyone can be to hotel management. Yet I recognize that it is not the same as the burden of being a general manager, where day-to-day decisions can make or break the budget as well as destroy hard-earned asset values. I am humbled by many of the GMs I’ve met and in awe of their ability to stay calm in the midst of multiple mayhem constantly surrounding them.
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Cobblestone Hotels, LLC Finishes 2017 With A Bang

Hotel Interactive · 2 January 2018
Cobblestone Hotels closed out 2017 by opening three new locations in three days, and signed seven new franchise agreements.
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Platform For Success

Hotel Interactive ·21 December 2017
The effect of technology throughout hospitality has been well chronicled from the guest experience to back-of-house operations. But while the impact on critical areas like project logistics may not be as widely known it can be every bit as important.
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Two-Faced Structure

Hotel Interactive ·20 December 2017
Davidson Hotels & Resorts’ recent addition of the 550-room Hyatt Regency Monterey Hotel and Spa to its management portfolio continues its history of aligning itself with hotels and resorts that each are part of what company President John Belden calls “hard brands.”
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Waterford's Long-Term Succession Planning Brings Internal Promotions And Continued Growth Strategy

Hotel Interactive ·20 December 2017
Waterford Hotel Group’s Chairman and CEO Len Wolman announced the appointment of Michael Heaton as President effective January 1, 2018. Heaton will succeed Waterford’s long-serving President, Robert Winchester, who recently announced plans to hand over the reins in preparation for his upcoming retirement. Winchester will continue in his role through year-end, assisting with the transition of roles, before assuming a part-time advisory position with Waterford for an indefinite period.
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Boosting Holiday Revenues

Hotel Interactive ·18 December 2017
There’s something about this time of year that brings out our indulgent side. It starts with that extra slice of pumpkin pie at Thanksgiving, and then it’s a slippery slope all the way through to the inevitable reckoning on January 1 and all the various proclamations of austere diets that only last for roughly two weeks.
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Protecting Data Is Paramount

Hotel Interactive ·15 December 2017
American consumers are expressing an increasingly high level of concern that their personal data will be adequately protected upon checking into hotels with many guests actually placing that ahead of their own personal security.

RLH Corporation Launches Effortless Franchise With Franchiseasy

Hotel Interactive ·14 December 2017
RLH Corporation (NYSE:RLH) today announced the launch of franchiseasysm, a modern approach to franchising for hoteliers. From the online application process with eight simple steps to the all-in fee of 4 percent of revenue, the entire franchising process has been reimagined to appeal to owners of independent hotels or hotels that don’t fit a traditional franchise.
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Looking Beyond The Guestroom For TV Applications

Hotel Interactive ·13 December 2017
It’s going to take a long time to dispel our belief that televisions are meant solely for a viewing experience while situated on a comfortable chair, sofa or bed, but the seeds are indeed already well-planted. The TV that is front and center in every guestroom is due for a ‘smart’ upgrade, but that’s not the becoming for how screens can serve to heighten the guest experience.
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Droning On - Marriott International Uses Latest Technology To Market Its Properties

Hotel Interactive ·12 December 2017
In a marriage of high-flying technology and social media, Marriott International is using drones to get the word (and pictures) out about some of its newly opened and recently-renovated properties. The drone initiative, which Marriott International calls a “brand first,” took flight (pardon the pun) recently at the W Fort Lauderdale with a “Drone Dash” to showcase the beachside hotel’s $55 million renovation. The Drone Dash gave W Hotel guests and worldwide viewers a first look at the renovated property—literally inside and out—and just as important, gave each a glimpse into Marriott International’s newest way to market its hotels and resorts.
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Geared Up For Growth

Hotel Interactive ·11 December 2017
Hyatt Hotels Corporation continues to execute on an aggressive international expansion strategy for its burgeoning brand lineup as the company in recent weeks has unveiled a total of three new properties in Shanghai, China and Cannes, Frances.
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Touting Technology

Hotel Interactive · 8 December 2017
Artificial intelligence, increased personalization and convergence were among the key subjects discussed during a technology-focused panel at the recently concluded BITAC® Owner’s conference. In a session entitled, “Touting The Importance Of Technology,” hospitality executives representing both owners and operators, as well as suppliers of product and services, provided some insight on the aforementioned topics in addition to several others.
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Dream Hotel Group: Lifestyle Hotel Company Embarks On Aggressive Global Growth Strategy

Hotel Interactive · 7 December 2017
The Dream Hotel Group—which consists of four proprietary brands: Dream Hotels, Time Hotels, The Chatwal and Unscripted Hotels—has embarked on its first foray into the Philippines with Dream Carabao Island, one of 13 new hotels under development worldwide. In fact, the company has signed more new hotel deals in the last six months than at any other time in its 20-year history.
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Cautious Optimism

Hotel Interactive · 6 December 2017
Hotel executives on hand at the annual BITAC® Owner’s event expressed cautious optimism that 2018 will be similar to 2017 in terms of RevPAR growth and they acknowledged that while the current cycle has reached a mature stage there is no immediate end in sight. During the event—which took place at Omni La Costa Resort & Spa in Carlsbad, CA—the multi-unit owners shared their collective outlook within a panel discussion entitled “Recycled Optimism: Assessing The Outlook For 2018.”
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Flow Your Role

Hotel Interactive · 4 December 2017
Flowing your role is a very simple mantra for a hotelier to adopt, but first you must wholeheartedly understand the concept of Flex and Flow. This applies to the Profit and Loss Statement generated for your property each month, usually from the accounting department.
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AAHOA Celebrates Swift Passage Of Historic Tax Overhaul In Senate

Hotel Interactive · 4 December 2017
AAHOA President and CEO Chip Rogers released the following statement lauding the passage of the long-overdue tax reform bill: “With the Senate passage of the Tax Cuts and Jobs Act, small business owners are one step closer to realizing long-awaited opportunities for economic growth and freedom.
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The Basics For Cyber Liability Insurance

Hotel Interactive · 1 December 2017
The digital theft of guests’ credit card data or personal dossiers is a vital concern these days. If this happened to your IT system, how would you explain this to your past guests? What steps would you take to remedy this situation, and at what cost?

CBRE Forecasts Occupancy To Increase Through 2019

Hotel Interactive ·28 November 2017
The U.S. lodging industry is forecast to enjoy continued levels of record occupancy through 2019. If achieved, this will mark a 10-year period of uninterrupted growth in this key industry metric, something U.S. hoteliers have never experienced in the past 86 years. Based on the recently released December 2017 edition of Hotel Horizons®, CBRE Hotels’ Americas Research is forecasting the annual average occupancy rate for U.S. hotels to hit 65.9 percent in 2017 and essentially remain at this level through the end of the decade.

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