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  • Members Only: IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

  • HITEC Special: Revenue Strategy: Not Just a Fancy New Name for Revenue Management

    By Cindy Estis Green. A strategic view of revenue calls for proactive business mix planning and decision-making around deployed resources, well beyond reacting to what comes over the transom. Excerpt from the 2018 HITEC Bytes Special Report.

  • HITEC Special: Forecasting Accuracy: The Living Forecast

    By Jill Wilder. Forward-looking, continuously updated statistical trend analysis is emerging as a strategic tool that performs the practical magic of creating an accurate forecast you can take to the bank.

  • Members Only: IT Spending in the Lodging Industry

    HFTP Research Report: The new USALI Schedule 6 — Information and Telecommunications Systems and the effects thus far on the industry. An analysis of IT spending data in the industry and compliance practices by lodging executives.

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Out Of Commission?

Hotel Interactive ·17 July 2018
Furor among third-party group planners has abated since Marriott International announced cuts to these intermediaries’ commission rates in January when Hilton and IHG soon followed in lockstep.
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Radisson Hotel Group Appoints Karen Richter As VP, Revenue Optimization For The Americas

Hotel Interactive ·17 July 2018
Radisson Hotel Group today announced the appointment of Kristen Richter as Vice President of Revenue Optimization in the Americas. In this role, Richter will drive the overall Revenue Optimization vision and strategies in the Americas, working closely with global partners to define new best practices.
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Curio Collection By Hilton Adds To Growing Portfolio With Gran Hotel Costa Rica

Hotel Interactive ·17 July 2018
The newly redesigned Gran Hotel Costa Rica, Curio Collection by Hilton has opened its doors in the heart of San José in Costa Rica. Gran Hotel Costa Rica is Hilton’s 16th property in Central America and the newest addition to Curio Collection, an upper upscale, global portfolio of more than 50 one-of-a-kind hotels and resorts handpicked for their unique character.
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Hotel Equities Opens TownePlace Suites by Marriott in Mesquite, TX

Hotel Interactive ·16 July 2018
Hotel Equities (HE) announced the official opening of the new TownePlace Suites by Marriott-Dallas/Mesquite. The all-suite hotel owned by Profound Hotel Group, LLC is located at 500 Rodeo Center Boulevard. HE was brought on board in the preliminary phases of the project to ensure the project’s success. Matt Saumer serves as General Manager and Thyme Ford serves as Director of Sales for the hotel. Connor Reyer serves as Assistant General Manager.
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Convergence And Partnership

Hotel Interactive ·16 July 2018
The most recent HITEC (Hospitality Industry Technology Exposition and Conference) event found its way down to Houston this past June for ostensibly its biggest gathering thus far with roughly 7,000 hoteliers of all ranks and from numerous countries discussing the overriding theme of this year, which was that of technology convergence and partnership.
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Apple Leisure Group Inks First Resort Management Deal In St. Martin

Hotel Interactive ·16 July 2018
AMResorts®, an Apple Leisure Group (ALG) company, announced today its entry into St. Martin with the signing of a new resort brand management deal to bring its Secrets Resorts & Spas brand to the island. With the addition of this new resort, ALG maintains its position of having the largest pipeline of all-inclusive resorts in the Caribbean, with more than 6,000 rooms in development.
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High Hotels Ltd. Announces First 100 Percent Solar-Powered Marriott-Branded Property In U.S.

Hotel Interactive ·16 July 2018
High Hotels Ltd. announced today it is installing a $1.5 million solar array that will generate 100 percent of the electrical power required to operate one of its existing hotels in Greenfield Corporate Center. The completed installation will make the 133-room Courtyard by Marriott-Lancaster at 1931 Hospitality Drive the first Marriott-branded hotel in the United States with 100 percent of its electricity needs generated from solar power. It is also believed to be the first solar array in the country installed for the sole purpose of generating 100 percent of the electricity needs of a hotel.
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DRB Development Provides Project Management For Curio Collection by Hilton At Historic Chicago Navy Pier

Hotel Interactive ·16 July 2018
With the July 11, 2018 ground breaking, the Curio Hotel is under way. Located at the eastern end of the historic Chicago Navy Pier, the 222-room hotel and a 30,000-square-foot rooftop bar is being physically being constructed over Lake Michigan.
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RLH Corporation Closes Sale Of Red Lion Hotel Port Angeles For $19.6 Million

Hotel Interactive ·16 July 2018
RLH Corporation (NYSE:RLH) announced today the sale of Red Lion Hotel Port Angeles, for $19.5 million. The hotel is the eighth of 11 hotels being marketed for sale previously disclosed in October 2017. Red Lion Hotel Port Angeles, along with all other sold hotels, has signed a franchise license agreement to retain their Red Lion brand.
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B Ocean Resort Fort Lauderdale Completes Final Phase Of Renovation

Hotel Interactive ·15 July 2018
B Ocean Resort in Fort Lauderdale, Florida has completed its last stage of the all-encompassing redesign. While the historic hotel’s façade remains intact, all four towers that make up the oceanside property, has implemented sustainable architectural enhancements to the interior and exterior including a 50-foot skylight, guestroom windows and roof work.
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Dissecting The Deal

Hotel Interactive ·12 July 2018
When Wyndham Worldwide agreed to acquire La Quinta Holdings, Inc. earlier this year for $1.95 billion it represented the largest transaction the lodging industry has seen in quite some time, not to mention the most significant deal ever for the 30-year-old brand behemoth.
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Succeeding With Staycations

Hotel Interactive ·11 July 2018
The late, legendary Congressman Tip O’Neil once opined that “all politics is local.” In a way, the same can be said of vacations, particularly summer vacations. While it’s good for a family to hop a plane in Atlanta and fly to say, Vail, CO, or Monterey, CA, the costs can be prohibitive.
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A Different Direction

Hotel Interactive ·10 July 2018
For Concord Hospitality Enterprises Company changing its mission statement was not seen as a top priority. After all, in its 35-year history Concord has grown from two hotel properties to more than 100 (with plans to expand further in the immediate future), thanks in part to its original ethos, The Employer and Manager of Choice.
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Perking Up Coffee Service

Hotel Interactive · 9 July 2018
In today’s world where Starbucks and McCafé are considered the baseline for what’s tolerable in a mass market coffee culture, any hotel that wants to make an impression through its coffee service must be exceedingly vigilant to not only offer guests superior quality, but also an extraordinarily diverse menu.
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My Place Opens Newest Location In Davenport, IA

Hotel Interactive · 6 July 2018
My Place Hotels of America is thrilled to announce the opening of its newest location in Davenport, marking the brand’s fourth location to open in Iowa since August 2017. Conveniently located at 4653 Progress Drive, the three-story, 64-room hotel offers immediate access to I-74, and easy access to I-80. My Place is positioned to serve a diverse mix of personal and business travelers to the Quad Cities, home of the region’s premiere health systems as well as national and worldwide headquarters for companies across multiple industries.
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Travelers Stress Safety And Security

Hotel Interactive · 6 July 2018
Carlson Wagonlit Travel recently commissioned a Safety & Security study designed to measure business travelers’ overall views on hotel safety. The results provide a glimpse of the safety concerns of business travelers delving into why they feel unsafe at hotels as well as what precautions they take to stay safe.
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Boston Marriott Long Wharf Unveils Total Transformation

Hotel Interactive · 6 July 2018
Boston Marriott Long Wharf unveils a breath of fresh air along the harbor, following the completion of its $35 million renovation. Sitting at the epicenter of Boston’s rich history and happenings, the reimagined hotel introduces stylish spaces for the modern revolutionary to connect and unwind.
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Hawkeye Hotels Opens First Marshalltown Property

Hotel Interactive · 6 July 2018
This week, the Iowa-based firm Hawkeye Hotels opens the doors at the new Holiday Inn Express & Suites at 2012 Iowa Avenue in Marshalltown. This is the first InterContinental Hotels Group property in Marshalltown and surrounding areas. With this newest addition, Hawkeye Hotels now owns and manages 17 hotels in its home state.
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Vacation Ownership Professionals Forecast Steady Consumer Interest Despite Increased Competition

Hotel Interactive · 5 July 2018
More than 90 percent of vacation ownership professionals expect that consumer interest in the timeshare market will be stronger or on par with the past year, according to Capital One’s seventh annual survey of vacation ownership professionals who attended the American Resort Development Association (ARDA) World 2018 conference in Las Vegas, Nevada.
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'Brand' New Perspective

Hotel Interactive · 5 July 2018
As the new President and CEO of Outrigger Hotels & Resorts Jeff Wagoner brings plenty of traditional hospitality experience from large branded companies within the U.S., but even the veteran hotelier acknowledges that the traditions of the Honolulu, HI-based company are quite a bit different.
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Quality Inn Revs Up With NASCAR Fan Giveaway To The 2019 Coke Zero Sugar 400

Hotel Interactive · 5 July 2018
Quality Inn is teaming with the “Voice of NASCAR,” Motor Racing Network, to offer two lucky NASCAR fans the opportunity to win tickets to the 2019 Coke Zero Sugar 400 at the legendary Daytona International Speedway. The “It’s Quality® Time, Race Weekend Giveaway” sweepstakes runs from July 6 to July 22, 2018, and fans can enter at QualityInn.com.
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The Biltmore Hotel Miami Announces Complete Rooms & Suites Renovation

Hotel Interactive · 5 July 2018
-The Biltmore Hotel, a national historic landmark established in 1926, member of the Leading Hotels of the World and iconic luxury hotel in the heart of the exclusive area of Coral Gables, today announced the redesign of all the hotel’s luxurious accommodations & corridors as well as plans to restore its 18-hole, par-71 golf course to the original grandeur of the 1925 Donald Ross-designed course layout.
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Seven Tips To Improve Service Communications

Hotel Interactive · 3 July 2018
Say you’re managing a property with a focus on service excellence. In other words, you’re one of those general managers that recognizes that, above all, hospitality means the gracious accommodation of the guest who resides on property. How do you manage guest communications while at the same time not intruding on their privacy?
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W Washington DC To Undergo $50 Million Dollar Transformation

Hotel Interactive · 3 July 2018
Talk about capital gains. W Washington DC, the closest hotel to The White House, today announced plans for a head-turning, rooftop to room renovation which will be revealed in 2019. The $50 million project, led by architecture and interior design firm Studio GAIA alongside the W brand’s award-winning design team, will inject bold new cutting-edge design into the historic Beaux Arts building that has stood at the center of history since 1917. From the Living Room (W’s see and be seen lobby) to all 317 guest rooms and suites as well as the legendary POV rooftop bar with unparalleled views of the city, the new look will mix modern design with playful, only-at-W elements that pay homage to the city’s past and present.
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TownePlace Suites By Marriott To Open In Austin, TX

Hotel Interactive · 3 July 2018
Get ready to be real and be you on long stays. Marriott International’s TownePlace Suites by Marriott Austin North Lakeline is scheduled to open for business this Wednesday, July 4, 2018. On average, a TownePlace Suites opens every six days. Built for travelers looking for a simple and friendly place where they can settle-in, keep their routine, and easily connect to the North Austin area. The new hotel located at 13501 Lyndhurst Street, continues to exemplify the brand's rapid growth. The new hotel will operate as a Marriott franchise, owned and managed by Tharaldson Hospitality Management of Decatur, Illinois.
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Harbor Court San Francisco Reveals Multi-Million Dollar Makeover

Hotel Interactive · 3 July 2018
Harbor Court San Francisco is pleased to announce the completion of a $10 million-dollar renovation, which encompasses 131 redesigned guestrooms and suites and a brand-new lobby. A historic landmark located on downtown San Francisco’s scenic waterfront, the revitalized hotel is inspired by the spirit of the city, combining a modern, edgy design with upscale amenities and tech-savvy conveniences.

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