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  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

  • Letter from the HFTP Global President: Budgeting and Planning are Integral to Success

    HITEC Houston, which attracted HFTP’s largest event attendance in history, may now be behind us but the year is far from over. At the end of this month on July 28 is the new Club Forum in Sarasota, Florida USA.

  • HITEC Special: Revenue Strategy: Not Just a Fancy New Name for Revenue Management

    By Cindy Estis Green. A strategic view of revenue calls for proactive business mix planning and decision-making around deployed resources, well beyond reacting to what comes over the transom. Excerpt from the 2018 HITEC Bytes Special Report.

Should Flight Disruption Compensation from Airlines Go to Travelers or Their Employers?

Business Travel News (BTN)·17 September 2018
It is only fair the one who suffers an actual financial loss from a flight disruption should be compensated, and with business travel, that would in most cases mean the employer or the company.

Tortorich Pioneers Concepts & Products & Advises New Entrants

Business Travel News (BTN)·14 September 2018
Discovery Inc. global travel services VP Yukari Tortorich is in a good spot. Her company awards her for taking risks with her travel program. "Not everything is successful," she said. "But my innovation performance is measured on how well I try new things, not on whether we keep everything. It would be hard to take risks in a different kind of environment."

Amaral Leverages Virtual Cards to Reduce Risk & Save Tax Dollars

Business Travel News (BTN)·14 September 2018
"It started in 2014 when we were looking at a way to relieve the pain that many departments were feeling around reconciliation of the hotel direct bill process," said state of California business partnership and travel manager Bill Amaral. "We were in the middle of a procurement for travel payment, and virtual card rose to the top as a solution."

Advito Develops Tool to Analyze Future Airfare Trends

Business Travel News (BTN)·12 September 2018
BCD Travel consultancy group Advito has developed an airfare prediction tool to help clients negotiate with airlines and manage policy. Advito built Air Predictor with airline business intelligence firm Air Cube and has been testing it with pilot clients since early August. The tool collects and analyzes airfares six months into the future.

GBTA Research Shows Buyers Overwhelmingly Shun Basic Economy Fares

Business Travel News (BTN)·12 September 2018
Nearly two-thirds of travel buyers never allow their travelers to book basic economy fares, according to a survey of 168 travel buyers conducted by the Global Business Travel Association and Airlines Reporting Corp. Additionally, 79 percent hide basic economy fares in their booking tools when travelers are not allowed to use them.

BridgeStreet Adds Accommodation Options

Business Travel News (BTN)·12 September 2018
BridgeStreet has added inventory categories to the online travel agency-like platform for corporate housing and extended-stay accommodations it launched in early 2017. The platform, targeted at corporate travel programs, now offers six product categories: extended-stay hotels, hotels, furnished homes, urban or resort vacation rentals, serviced apartments and design-led hostels.

Primera Plans Transatlantic Expansion for 2019

Business Travel News (BTN)·12 September 2018
Nordic low-cost carrier Primera Air plans to ramp up transatlantic service next year, including new service to Brussels, Berlin, Frankfurt and Madrid. The carrier, which operates a transatlantic fleet of five Airbus A321neo aircraft and 10 Boeing NG737 aircraft, has ordered 20 Boeing 737 Max 9 aircraft for its expansion.

Managing Disabled Business Travelers

Business Travel News (BTN)·11 September 2018
Too often, organizations are happy to tick the necessary boxes to cover themselves if something should go wrong for their travelers and overlook the complexities and increased level of risk for disabled travelers in particular. My colleagues and I have spoken with a number of disabled business travelers to identify things your travel and security teams should consider.

Consulting's Rising Role in Corporate Travel Management

Business Travel News (BTN)· 5 September 2018
The timing of business travel's biggest event, the GBTA Convention, doubtless had something to do with it, but recent weeks have seen a notably high number of announced realignments, partnerships and expansions among travel management consultancies.s joined Nina & Pinta;TCG Consulting quietly has been bulking up to more than 60 full-time associates.

Jet Airways Plans Large-Scale Cost Reduction

Business Travel News (BTN)·29 August 2018
Jet Airways plans to cut more than $283 million in costs over the next two years, following a reported loss of 13.3 billion rupees, almost US$188 million, in its fiscal-year first quarter, which ended June 30.

Travel Agency Sourcing: Don't Forget Data Security

Business Travel News (BTN)·28 August 2018
How do you know your travel management company has a secure data environment? A simple assurance that "We take data security seriously" is not enough for you to know an agency is following all recommended guidelines.

Yapta Arms Travelers with Point-of-Sale Data & Analytics

Business Travel News (BTN)·27 August 2018
Yapta is putting in the hands of travel buyers the point-of-sale data and rate-tracking data on which it has long based its reshopping prowess. It now feeds the data into an analytics platform powered by business intelligence company Tableau and hosted on Amazon cloud data warehouse Redshift. Travel buyers can use the analytics to target supplier negotiations and benchmark their rate competitiveness. "This is highly actionable pricing intelligence that can help companies move towards dynamic pricing technology, rather than negotiating every supplier contract through an RFP," said president and CEO James Filsinger.
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The Value of Transparency

Business Travel News (BTN)·24 August 2018
HRS signed more than three times as much business in the first seven months of 2018 as it did in the entirety of 2017. The hotel solutions provider—which sits at the crossroads between hotels, distribution, travel management companies and corporate buyers—may have seemed like an extra piece of the travel management puzzle five years ago but has found its niche in driving transparency through data.
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Sam Meets Claire: FCM's Travel Assistant & 30SecondsToFly's Chatbot Integrate

Business Travel News (BTN)·24 August 2018
FCM's mobile travel assistant, SAM, has integrated with artificial intelligence startup 30SecondsToFly's chatbot, Claire, according to FCM. FCM is piloting an AI-enhanced self-booking air and lodging capability via Claire on SAM with interested clients.
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Two of Europe's Big Three Carriers Pull Out of Iran

Business Travel News (BTN)·24 August 2018
Both Air France-KLM and British Airways are ending services to Iran next month, two years after reintroducing them following the 2015 nuclear deal framework with world powers.

Blockchain's Early Travel Industry Movers

Business Travel News (BTN)·21 August 2018
More concept than concrete. That’s blockchain’s place right now in the world and in travel. Here, though, are three companies bringing blockchain to life in the travel industry.

Latam Revamping Long-Haul Business & Short-Haul Economy Cabins

Business Travel News (BTN)·21 August 2018
Latam Airlines Group will invest $400 million to renovate interiors of more than 200 aircraft, about two-thirds of its global fleet, over the next few years.

The Geopolitics Driving Traveler Risk

Business Travel News (BTN)·20 August 2018
Escalating geopolitical tensions have created a charged environment for business travelers, even in regions that traditionally have been considered stable. International commerce, deals and development must continue, but corporations sending employees around the globe should be aware of how regional dynamics may affect them and should take practical precautions.

Southwest Invests for Corporate Sales Growth & New Distribution Strategy

Business Travel News (BTN)·17 August 2018
Southwest Airlines is on track to quadruple year over year its number of new corporate contracts in 2018, armed with a bigger and newly structured sales force and a distribution strategy leveraging new capabilities unlocked by its recent reservation system switch, sales executives told BTN.

STR & Tourism Economics Update U.S. Hotel Industry Forecast with Improved Projections

Business Travel News (BTN)·17 August 2018
STR and Tourism Economics have revised their joint 2018 and 2019 forecasts for the U.S. hotel industry, noting record-breaking performance is expected to continue through 2019.

Nearly Two?Thirds of Young Professionals Consider Business Travel a Status Marker

Business Travel News (BTN)·17 August 2018
Sixty-five percent of young professionals in the U.S. consider business travel a status symbol, according to a recent survey commissioned by Hilton Hotels & Resorts. Seventy-five percent consider it a work perk, 39 percent wouldn't take a job that didn't allow them to travel for business and 81 percent said they repeatedly travel for business because they can get more work done in person.

Reside Worldwide Partners with WWStay for Accommodations Tech

Business Travel News (BTN)·17 August 2018
Alternative accommodation provider Reside Worldwide and accommodations technology company WWStay have partnered to offer the booking technology of WWStay and the alternative accommodations inventory of Reside to corporates.

What Do Alipay & WeChat Pay Mean for Corporate Payments?

Business Travel News (BTN)·16 August 2018
Merchants around the world now enable the millions of outbound Chinese tourists to pay for items as they can do at home. These merchants now accept the two most widely used Chinese mobile apps: Alipay and WeChat Pay. These apps "are processing 10 to 11 times more transactions than the U.S. as a whole," said Bradley Seitz, a partner in consulting firm Nina & Pinta.

Best Western Hopes to Switch from Non-Profit to For-Profit Business Model

Business Travel News (BTN)·16 August 2018
Best Western International is looking to convert from a non-profit membership organization to a for-profit corporation, according to an SEC Form S1 the company filed on Aug. 10.

Norway Forces Employers to Report on Business Travelers? Loyalty Point Redemptions

Business Travel News (BTN)·16 August 2018
Norwegian travel managers say they have no idea how to enforce a new government requirement for employers to report employees’ private use of loyalty points earned on trips for their company. The rule takes effect beginning 2019. “Right now, I can’t see any solution to ease the pain. Our members are very frustrated,” said Norwegian Business Travel Association general manager Jan Henrik Ulvatne.

Furnished Quarters Invests in New Tech

Business Travel News (BTN)·14 August 2018
Furnished Quarters will launch a new website with real-time booking capabilities, powered by Furnished Quarters' new apartment inventory management system, and a customer app that enables guests to access information and resources post booking, such as reservation modification, arrival information, housekeeping schedules and service requests. "As our clients' needs change, we're growing and changing and implementing things to go along with it," said Furnished Quarters senior corporate sales manager Maria Sorrentino.

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