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  • Letter from the HFTP Global President: At the End of the Year, We Reflect on the Best of the Year

    As we prepare to transition to the new HFTP Global board at the 2018 Annual Convention in October, I would like to take the time to reflect on my year serving as HFTP Global president.

  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

  • HITEC Special: Revenue Strategy: Not Just a Fancy New Name for Revenue Management

    By Cindy Estis Green. A strategic view of revenue calls for proactive business mix planning and decision-making around deployed resources, well beyond reacting to what comes over the transom. Excerpt from the 2018 HITEC Bytes Special Report.

Airbnb, hotels duke it out for Portuguese travelers

Hotel Management·16 October 2018
Staycations in Portugal are on the rise, driving both traditional hotel operators and Airbnb hosts to increase their stock.

Aries Capital and Four Corners Advisors form strategic alliance

Hotel Management·16 October 2018
Neil Freeman, chairman and CEO of Aries Capital, and Michael Shindler, president and CEO of Four Corners Advisors, announced that the two Chicago-based firms formed a strategic alliance to provide an advisory, transaction and financing platform for hotel developers and investors across the United States, Caribbean and other international markets.

McCarren Hotel & Pool debuts OpenKey's mobile key technology

Hotel Management·16 October 2018
McCarren Hotel & Pool in Brooklyn, N.Y., has unveiled keyless room access powered by OpenKey technology. OpenKey will support the McCarren’s efforts in delivering an unparalleled experience to its digital native guests.

Meininger Hotels partners with Serenata CRM

Hotel Management·16 October 2018
Berlin-based Meininger Hotels has partnered with Serenata CRM. Within the framework of this partnership, the Meininger Group will use the Serenata customer-relationship-management suite for its business-to-consumer activities. For its business-to-business activities, the rapidly expanding hotel group also will use Serenata’s business CRM, which can be integrated into the CRM suite through an add-on application.

Crescent Hotels & Resorts to upgrade technology at Las Vegas hotel

Hotel Management·16 October 2018
Crescent Hotels & Resorts will partner with Broadband Hospitality to upgrade technology at Crescent’s SpringHill Suites Las Vegas Convention Center property. BBH is one of a select group of hotel technology providers that carry the Marriott Global Property Network Standards certification and, therefore, the company is qualified to guide hotels nationwide in achieving Marriott GPNS brand standards.

Meininger's Navneet Bali positive on hotel investment in Israel

Hotel Management·15 October 2018
Navneet Bali, chairman of Meininger Hotels, stepped into his role two years ago following the company’s acquisition by Holidaybreak in the UK, and has overseen the company’s growth since then.

Germany's Union Investment buys dual-brand property in Charleston, S.C.

Hotel Management·15 October 2018
Germany’s Union Investment has acquired another hotel property in the U.S. The Charleston, S.C., property, which opened in 2015, comprises an extended-stay Hyatt House and a Hyatt Place hotel.

NKF Capital Markets arranges $23M refinancing for Minneapolis' Hewing Hotel

Hotel Management·15 October 2018
NKF Capital Markets successfully arranged a $23 million refinancing loan for the Hewing Hotel in Minneapolis. Executive managing director Ben Greazel of NKF’s Chicago Capital Markets group originated the four-year, nonrecourse loan on behalf of the borrower. Greazel secured the financing with Chicago based Alliant Credit Union.

Weaker pound driving investment in London's hotels

Hotel Management·15 October 2018
A new report monitoring hotel capacity across European cities shows London is set to add 11,600 guestrooms to its hotel sector by 2020.

Global investors see value in Liverpool

Hotel Management·12 October 2018
Interest in regions outside London have grown, despite the UK’s decision to leave the EU. The UK hotel sector saw transactions totaling £4.7 billion at the end of third quarter, up 27 percent on the year, according to brokerage Knight Frank, with portfolio activity accounting for 56 percent of investment and regional portfolio-investment transactions at £2.2 billion, far outstripping London.

Knowcross leverages technology to create operational efficiency

Hotel Management·12 October 2018
When he created Knowcross 16 years ago in India, Nikhil Nath knew that he wanted to take his startup global. Today, Knowcross provides hotel-management software and technology intelligence to hotels in 40 countries, working with Two Roads Hospitality, Rosewood Hotels & Resorts, Kempinski Hotels, Radisson Hotel Group, IHG's Holiday Inn brand and Shangri-La Hotels & Resorts, and it has offices in London, New Delhi, Singapore and Washington, D.C.

Peninsula Papagayo completes second phase of $100M update

Hotel Management·11 October 2018
Peninsula Papagayo, a 1,400-acre premier resort and residential community on the north Pacific coast of Costa Rica, completed the second phase of a $100 million transformation led by international luxury hospitality and residential real estate investment and development firm, Gencom. As part of a vision to connect 11 miles of coastline from end to end for the first time, Peninsula Papagayo is introducing new adventures, amenities and resort enhancements for residents and guests of Four Seasons Resort Costa Rica and Andaz Costa Rica Resort.

Auckland sees biggest hotel sale in 12 years

Hotel Management·11 October 2018
The Waldorf Stadium Apartment Hotel in Auckland, New Zealand's Central Business District, has been sold to the Australia-based Mulpha Group for more than $54 million. The 178-unit strata-title development was sold subject to a new 11-year performance lease underpinned by Japanese serviced apartment conglomerate Daiwa House Group, which has a market capitalization of US$19.15 billion as of December 2017.

Alabama resort upgrades its electronic lock system

Hotel Management·11 October 2018
Pursell Farms, a luxury golf and spa destination in Sylacauga, Ala., installed dormakaba’s Quantum RFID mobile-access-capable electronic locks. Dormakaba’s locks interface with the property’s front-office system for seamless guest service. Pursell Farms’ managers can also audit each guestroom lock for access accountability and guest peace of mind.

Ogdensburg, N.Y., inn joins Choice's Ascend Collection

Hotel Management·10 October 2018
The Inn at Gran View Ogdensburg in Ogdensburg, N.Y., is the latest hotel to join the Ascend Hotel Collection portfolio by Choice Hotels International. The 46-room family owned and operated hotel sits in a country setting minutes from the 1,000 Islands, and a short drive from both Ottawa and Montreal, Canada.

Germany's Novum Hospitality plans 170th hotel

Hotel Management·10 October 2018
German hotel company Novum Hospitality has signed a deal for the development of its 170th hotel, working with S&P Commercial Development GmbH, an associated company of the Sontowski & Partner Group. The new property will be part of Novum's plan to open 80 to 90 Niu hotels.

Where the UK's hotels will be in 3 years

Hotel Management· 9 October 2018
Commercial property specialists Savoy Stewart analyzed a report from Knight Frank to see what the UK's hotel supply will look like in the future.

#Metoo and the hotel industry

Hotel Management· 9 October 2018
In July 2018, Chicago implemented an ordinance that requires hotels to provide “panic buttons” for their workers. The intention is to protect anyone working alone in a guestroom from sexual harassment. If pressed, the button sends a message to the supervisor and human resources department, and provides the name and location of the employee. Seattle and New York also require panic buttons, and other cities are considering similar measures.

Marriott's hotel worker strike expands to Hawaii

Hotel Management· 9 October 2018
Amid ongoing strikes in Boston and California, Marriott International hotel workers in Hawaii have vacated their posts after talks for improved wages, benefits and job security stalled.

Elevated Returns completes tokenized St. Regis Aspen sale over blockchain

Hotel Management· 9 October 2018
Asset management company Elevated Returns completed the $18-million closing of Aspen Digital, a tokenized real estate offering providing investors exposure to the St. Regis Aspen Resort. The company also announced its bid to acquire 24.9 percent of a Bangkok-based Seamico Securities as part of its expansion plan in Southeast Asia.

Le Bonne Entente installs Crave in-room tablets

Hotel Management· 9 October 2018
Le Bonne Entente Hotel in Québec City, Québec, has added Crave Interactive’s in-room tablets. The luxury hotel recently installed Crave’s 8-inch T-mini tablets and charging docks in all of its 160 rooms including 60 luxurious suites. The in-room tablets serve as an all-in-one digital directory and ordering solution for all of the hotel's amenities including roomservice, spa services, dining reservations and much more. Content can be presented in French or English, allowing the guest to select their personal preference.

Confidante Miami Beach Hotel deploys WiSuite

Hotel Management· 9 October 2018
The Confidante Miami Beach (Fla.) Hotel has deployed the WiSuite hotel energy-management solution. The solution features touchscreen-enabled WiStat-SS smart thermostats in all 363 guestrooms connected to the hotel's property-management system via the WiSuite intelligent network.

How to capture business during the shoulder season

Hotel Management· 8 October 2018
It’s no secret that hotels experience shoulder seasons, or off-peak times, that causes revenue to fluctuate. However, that doesn’t mean hoteliers can’t strategize to maximize dollars coming in during these times.

McNeill Hotel Company doubling its portfolio

Hotel Management· 5 October 2018
McNeill Hotel Company, an owner, developer and manager of hotel properties based in Germantown, Tenn., is going double or nothing. The company has big plans for expansion into secondary and tertiary markets within the U.S., and thanks to a $150-million deal with Almanac Realty Investors, the real estate investment arm of Rothschild North America, McNeill’s options are open.

Innovation drives changes in Australia's hotel industry

Hotel Management· 5 October 2018
A new research report from Tourism Accommodation Australia documents how new hotel brands, designs, technologies and guest-centric services are changing the face of Australia's accommodation sector.

Hotel employee safety devices not 'one size fits all

Hotel Management· 4 October 2018
The hotel industry has pledged to roll out safety devices for its employees, but some solutions may not match every hotel.


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