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Is Your Hotel's Data Secure?

apaleo GmbH · 8 May 2018
Is Your Hotel's Data Secure?How To Process Payments Risk-FreeAre you taking the right actions to make sure that your hotel's data is secure? There are security measures and standards in place to ensure that you and your guests aren't at risk, particularly when processing payments. Here are the details about these standards, what they mean for your hotel, and how to ensure that you are safe.An Overview of PCI DSSWhat is PCI DSS?PCI DSS is short for the Payment Card Industry Data Security Standard. Opposed to GDPR, the PCI DSS is not a law, but a standard defined and maintained by an independent entity created by major payment card brands. Whenever you want to accept credit cards from brands like VISA and MasterCard, you are required to be compliant with this security standard. The PCI DSS can be seen as a collection of best practices or rules on how to treat the sensible payment card data entrusted to you by your guests in order to prevent data breach and fraud.Do I have to be compliant?Whenever you make a contract with a payment service provider to process credit cards on-premises or online, you will have to demonstrate your compliance. Depending on the payment provider or the acquiring bank and the size of your business you have either to fill out a self-questionnaire or might even have to conduct an on-site audit with a Qualified Security Assessor (QSA).What can happen if I am not compliant with PCI DSS?If payment card data entrusted to you is leaked and misused the payment brands will penalize the acquiring bank. Those fines might be passed to you as a merchant if you are found to be non-compliant. They can be somewhere between 5,000 EUR and 100,000 EUR for every month you are non-compliant, and, in the worst case, you might lose the right to accept payment cards from the major payment card brands. In addition, you could face legal issues and a damage of your reputation. So, best is to see the rules from the PCI DSS as a guide that helps you to secure your business.Choosing Compliant Technology PartnersHotels can ensure that they remain PCI DSS compliant by choosing technology partners that are PCI DSS certified. This applies to any technology that the hotel uses to process payments, which, for most hotels will start with their PMS. As apaleo was building its PMS architecture, PCI compliance was considered from the start, so we were certified within a matter of weeks.How do technology partners get certified?Technology providers should conduct on-site audits to prove compliance. At apaleo, these audits are conducted yearly. QSA Adsigo inspects the technical implementation to identify any potential risks how sensitive cardholder data can be leaked and also checks our security policies and processes. When compliance can be validated, technology providers receive an AOC. apaleo customers can download ours here. With this AOC and the acknowledgment of responsibility from your provider, hoteliers can easily fulfill the requirement 12.8 from the PCI DSS on service provider management.A Hotel's ResponsibilitiesTechnology partners like apaleo allow hotels to run their business in compliance with PCI DSS, but there are still things you need to take care of. Full details on which requirements you need to fulfill can be found on the official website of the PCI Security Standards Council.E-Commerce and Mail Order / Telephone Order (MoTo)If you accept cards on your website and other online channels like booking.com, or you accept credit cards for mail and telephone orders, then the PCI requirements will be related to restricting user access to cardholder data, ensuring compliance of your service providers and maintaining an incident response plan at max. This also depends on your bank or payment service provider.Card-present with modern IP based card terminalsIf you also process payment cards on-premises using a modern IP based terminal connected to the payment service provider through the internet you will be exposed to additional requirements. Most banks or payment service providers will only obligate you to this high standard if you are processing a high volume of terminal transactions though. The payment service provider Adyen, which is used for payment processing in apaleo, currently only sets these high standards if you process more than 1mio transactions.If so, then you will have to clearly separate the network of the IP terminals from the other networks in your hotel and have firewall rules in place that ensure the terminals can only communicate with the payment service provider through securely encrypted connections. All systems connected to the network of the IP terminals will belong to the so-called card data environment (CDE). Only authorized persons should have access to those systems, which also implies heavier policies and documentation efforts to you. On top of that you will have to run a quarterly external vulnerability scan.
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PMS Vendors, Tear Down This Wall!

apaleo GmbH ·12 April 2018
While it is an obvious over-exaggeration to compare Ronald Reagan's famous "Tear Down This Wall" speech to a proverbial technology wall, hotel technology does come with many barriers. The barriers that property management systems have created (installation fees, long sales cycles, integration costs, long wait times for upgrades) leave hotels stuck with clunky, expensive software that doesn't always address their guests needs. It is time for PMS vendors to initiate a change and tear down the proverbial walls so that hotels can provide great service and streamline operations, developers can innovate, and travelers can get the most out of their hotel experience.The 3-Pronged SolutionPMS vendors should make it simple for hotels to customize their software so that it makes sense for their business and caters to their guest segments. To do this, the PMS must be fast, scalable, and connect to third-party applications without any friction. This can be achieved by focusing on three main components:A native, cloud-based PMS: To quickly add technology to the PMS, hotels need a cloud-based system that can be set up quickly and does not charge hidden fees for integrations. These systems allow hotels to add new features, integrate new apps immediately, and set up new hotels as needed because there are no on-premise installations. (side note: a great explanation of what it really means to be cloud-based can be found here)A public, 2-way API: Hotels must be able to easily connect third party applications to their PMS without any wait times or additional fees, so the PMS should make it easy to develop and integrate apps with a public, 2-way API that allows apps to write data back to the PMS and vice versa.A centralized location with pre-integrated apps: Now that apps can easily be built and integrated, hotels should have the ability to find and purchase them with the click of a button to customize their software based on guest needs.How tearing down the technology wall changes the industryAs solutions become barrier free, the entire industry benefits, from hoteliers to technology providers. But perhaps most importantly, hotel guests win with better, tailored hotel experiences.Hoteliers have the freedom to customize their technology based on guest needs and expectationsThe openness of this setup allows hoteliers to have a core PMS on top of which they can add pre-integrated tools based on the profile of their guests and the nature of their business, all without having to worry about long wait times and fees for new features and integrations.For example, the technology required to operate a staffless hotel will be different than that of a 5-star, high-touch, family-friendly resort. Both could use the same PMS, but the staffless hotel would plug in technology to facilitate seamless check-in - automated pre-stay emails, keyless entry, automatic checkouts and billing, etc. - while the resort would connect apps that personalize the experience - customized upsell packages, tools for staff to identify and address guests by name, mobile chat for room service requests, VR experiences, and so on. Both may want to connect a channel manager, BI and reporting tools, a CRM, etc. All of these technologies can be connected and running with the click of a button.The applications that hotels add to their PMS can be scaled up or down, allowing hotels to evolve with their guest segments and guest expectations. On top of this, with a public, open API, hotels can even dream up their own app ideas and build custom solutions for specific to their hotel.Technology providers can focus on improving the guest experience rather than on integrationsIn the industry's current state, hotel technology providers are forced to allocate a considerable amount of time and resources on building integrations, rather than enhancing their products and innovating. With a public, 2-way API connecting developers to the PMS, developers no longer must worry about integrations.This frees up time to build tools that are useful and meaningful, from optimizing hotel operations so that staff can spend more time with guests to guest-facing applications that 'wow' travelers or make their experience more seamless, to tools that help hotels better understand their guest data so that they can better personalize marketing, optimize pricing, and so on.Because all the technology integrates and is available in one store, developers have a central place to connect and sell their technology. Within the store, apps are filtered by category and popularity, allowing new developers to introduce their technology on a meritocracy basis.A better guest journey encourages more bookings and loyal customersHotel guests benefit from wall-free technology because they receive a more personalized, improved experience. It allows them to book and travel with the apps that they already love without compromising their preferences. It allows for faster booking, check-in and check-out. It allows guests to easily interact with the hotel pre-, during, and post-stay as well as update and save their room and personal preferences so that hotels can accommodate their needs without having to ask. The list goes on.As guests have a better experience, they may leave higher reviews, and generate more business via word-of-mouth, allowing hoteliers to adjust their room rates, increase the lifetime value of the guest and to differentiate from competitors.In ConclusionBarrier-free hotel technology will have a significant, positive impact on how hotels approach technology, how developers build their products, and how guests experience travel. But it is up to PMS vendors to take action. Let's make 2018 the year where we finally tear down the proverbial walls!
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Death to PMS Interface fees!

apaleo GmbH ·27 March 2018
If the industry agrees that this shouldn't be such a hassle, why is it still a pain? The reason lies with the legacy Property Management Systems (PMS) which still dominate the market. They are closed, monolithic, and often unwilling to work with third-party tools.Barriers of legacy technologyLegacy PMS technology typically gets a bad reputation for being difficult to use, not user-friendly and slow. They are individually set up for each account, which means that the initial implementation and set up can take time thanks to server set up, installs and configuration. Once set up, all upgrades (including new integrations) must be done manually, since they are specific to each server - there is no common setup across accounts. So, before building any update or new integration, a legacy PMS provider must first evaluate the cost and benefit based on the expected return of a customer over its lifecycle. If building the interface can provide a return, it is added to the queue, where a hotel could wait months or even years for the new version.Hidden fees stack upBecause PMS vendors control the timeline and acceptance of requests for interfaces, they can pick and choose if and when to work on them. When a request is accepted, it is often at such a high cost that the connection is not worthwhile for the hotel to pursue. Technology companies may have the opportunity to build their own integration to the PMS but face similar challenges - the integration comes with high certification fees and take months or even years to build.The costs do not stop there. The PMS then starts charging their clients, the hotels and chains, with significant interface fees per hotel per interface. Often hotels only find out about these additional fees, which may add up to tens or hundreds of thousands of euros, only after the final integration is complete. And, on top of these fees, the PMS vendors again add additional fees for installation and support of the interface. These fees are lucrative for the PMS vendors. The interface fees are often significantly higher than the cost of the PMS software license itself.No incentive to change the business modelIn the current model, the only winners are legacy PMSs, which are reeling in fees from hotels and technology vendors and are dictating the speed at which technology can be adopted.Both hotels and tech companies lose - hotels don't have an easy way to connect their preferred tools and certainly don't have the ability to test new products, and technology companies must allocate significant resources for building integrations.The industry seems to have accepted this as the norm, without demanding change from PMS providers. It is time for hotels and technology companies to demand a better way, otherwise, legacy systems will continue to monopolize their influence and stifle innovation. So how can we as an industry put an end to costly PMS interface fees, long wait times, and siloed technology?A better way with cloud PMS and open APIThe first thing is simple. Hotels should look for next generation, cloud-based PMSs. Cloud-based PMSs come with many advantages. They can be setup quickly - sometimes even in a self-service style by the hotel itself - because they don't require any on-premise installation. Once setup, hotels can begin using the PMS almost immediately. Cloud-based PMSs are also scalable and accessible anywhere, so hotels can grow and access their data from any device.Because cloud-based PMSs are new compared to their legacy friends, they tend to have a more user-friendly user interface, saving hotels time and resources on training and onboarding new staff. Considering the high turnover rates at hotels, this can be a huge benefit.Adding features, building integrations and setting up new hotels become simpler and faster with a cloud PMS. When an upgrade is made on a cloud-based PMS, it can be done once, for all customers. No queue, no wait times.While cloud-based PMSs makes it easier to build new integrations, this alone will not solve the problem. The PMS should have a public, open API that allows any third-party software to connect to the PMS. This API must be 2-way, allowing apps to write data back to the PMS and vice versa. This open approach allows integrations to be completed within days and eliminates certification fees for third-party tech companies and interface license fees for the hotel or hotel group.While many companies preach cloud-based PMSs and open APIs, most still come with hidden fees and workarounds. It is time to remove the barriers that traditional PMS providers have created and break the current business model of legacy PMS players. It is time to claim once and for all that PMS interface fees are dead!
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What technology is required to operate a staffless hotel?

apaleo GmbH · 6 March 2018
So how can hotels go unmanned while still ensuring that guests remain satisfied throughout their entire guest journey? The answer lies in the hotel's technology. Here's how PLACE TO SLEEP Hotels manages its staffless hotels.Pre-arrivalAs with most hotels, guests can easily book a room directly through the hotel website, through any major OTA, or by calling the hotel's central office, where a motivated team supports all service requests. However, at PLACE TO SLEEP Hotels, once guests make a reservation, they automatically receive a confirmation email generated by Swedish company, Loopon. As part of the reservation process, guests have options to customize their stay with vouchers for breakfast, coffee and more, which can be redeemed at a partner cafe near the hotel.Prior-to-arrival, guests receive a PIN code via email and SMS, which can be used to open the main door to the hotel as well as the guest's room throughout the stay.In-houseOnce on premise, the guest is automatically checked in once his or her code is used at the hotel room, meaning that the guest does not have to spend time in a queue just to let the hotel know that he or she has arrived. Additional services can be offered at the hotel by the online kiosk at the hotel's entrance which is connected to apaleo.There are systems at play behind the scenes as well. PLACE TO SLEEP hotels uses apaleo's cloud PMS to automate room assignments and Adyen Payments to process credit card payments, all without manual work from hotel staff.Post-stayJust like the automated arrival process, there is another time-saver for guests at the time of the check-out: The guest can simply leave the hotel without any sign off and will be automatically checked out at noon, when the PIN code is also automatically deactivated. An invoice generated by apaleo will be delivered via email.Making the process run smoothlyIn order for a staffless hotel to work well, the hotel should reduce the number of room types to a required minimum. This means that a large number of rooms are essentially equal. These rooms do not have different sizes or rates.Policies and prices for early check-in or late check-out must be entirely clear and not open for negotiation. Either there is no such thing as early check-in or every hour of early check-in (when available) requires a certain fee, which is automatically posted. Group bookings are simply multiple individual bookings.With all these policies and technologies in place, the hotel can indeed run essentially on its own. Some people, such as housekeeping are still required, but even the communication with housekeeping staff can be automated. At PLACE TO SLEEP Hotels, housekeepers are informed via apaleo's housekeeping app, which notifies the staff as to which rooms need to be cleaned. The team can then clean the room and update the status of the room within the app so that it is ready for check-in.BenefitsWith such a reduction in personnel, the hotels that operate unmanned has two major benefits.Firstly, they do not require a high number trained staff and therefore have lower fixed operating costs, which in turn means they can operate even smaller units profitably. This enables a blue ocean strategy for the PLACE TO SLEEP Hotels by allowingexpansion to smaller destinations and 'secondary locations' of major cities where demand is lower and indeed too low for a traditional full-service hotel, but enough for a small staffless unit.Secondly, they can save a significant amount of money. These savings are passed on to the guests via highly competitive rates, and the hotel itself can choose how to invest the savings - in particularly nice rooms, excellent locations, or a combination of the two. In addition, the company can increase the profits and run a highly lucrative operation from day one.Jan-Henrik Holmlund, co-founder and CEO of PLACE TO SLEEP Hotels, says, "We are very proud of the highly effective hotel concept we have created. The results we produce with our hotels and through the technology automation can beat almost all of the traditional hotel concepts we are aware of.""The guests love the easy and mobile-friendly guest journey and getting rooms at a great price," he adds. "We see a significant interest in Finland and the Nordics in having many more hotels in that region, and next will be an expansion to other European countries. The PLACE TO SLEEP Hotels' financial model using automation allows us to operate properties with profits hardly seen before in the industry in destinations with lower demand. Innovation is at our very core, so it was vital for PLACE TO SLEEP for find an innovative partner with a next generation PMS. We believe in the big vision and team of apaleo which we have known for many years."What's next?Are you looking for a more flexible PMS that can help you to embrace the digital age? apaleo founders will be at ITB in Berlin, stand # 114-117 in hall 8.1. Hotels looking to book a meeting with the founding team may do so here.
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apaleo to present new Cloud PMS and the apaleo Store in Berlin at ITB 2018

apaleo GmbH ·27 February 2018
apaleo, the innovative Munich based company developing a flexible and scalable cloud PMS fully equipped with a 2-way API and a store that delivers pre-integrated apps for hotels looking to embrace the digital age, announced today that it will be in Berlin for ITB 2018 running 30-minute Setup Shows that will showcase how simple its next generation cloud PMS is to set up.The PMS, which is built for single and multi-property hotels, is easily set up and supports all mobile devices. apaleo clients enjoy access to a growing number of third-party apps, including a modern Internet Booking Engine (IBE), 2-way integrations with distribution channels such as booking.com as well as specialized components for certain hotel areas covering guest communication, rate management or housekeeping.Uli Pillau of apaleo, says, "In 2017, we concentrated entirely on the development of the PMS and the Ecosystem with quicker results than expected. There are already over 30 innovative third-party companies doing integrations using the apaleo public API. We created a comprehensive offering of excellent software components for the hospitality industry."Over the past few weeks, apaleo has onboarded its first hotels and hotel groups in several European countries.Regarding the plans for 2018, Pillau adds: "In 2018, we are building many new product enhancements and will begin to roll out apaleo to hotels in key destinations in Europe, including Germany, Switzerland, Austria, Netherlands, UK, France, Spain and the Nordics. We are also committed to adding more applications to our marketplace so that hotels have access to pre-integrated, highly innovating tools that will help hotels keep up with the latest technology. The apaleo Core PMS is in the background so hotel groups and hotels can have their preferred partner in each category working together as part of a seamless platform."apaleo is working on the platform with a core team of 20 people in Munich, Germany. Hotels and hotel groups that want to become more digital and address the needs of today's travelers can use the apaleo systems which is entirely independent of hardware. The apaleo Cloud PMS can be activated within a very short time without going through an extensive installation and onboarding process.The apaleo team will prove its fast set-up during hotel demos at ITB (stand #114-117 in hall 8.1) and show how they can be fully set up in 30 minutes or less. Hotels looking to book a demo can do so here.
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Removing The PMS Nightmare: How One Hotel Set Up a New PMS and Fully Integrated Revenue Management Tool in A Matter Of Minutes

apaleo GmbH ·19 February 2018
One hotel, unsatisfied with its current setup, decided it was time to make a change and searched for a better way.Hotel Uhland, an independent property located in the heart of Munich's city center, struggled with its legacy PMS. The system itself was clunky and did not offer simple, integrated solutions for managing rates, channel management, and more. The team was spending too much time and manual work on its pricing, taking away from time that they could be spending with guests.Susanna Worle, General Manager of the hotel, notes, "We are a rather small team with a very personal touch to the guests. A challenge we are facing is positioning our unique offering on the competitive Munich market. Technology is playing a critical role to stay in the race. But as a small team it has become nearly impossible for us to deal with the increasing complexities integrating the tools we really need."Worle began her search for a flexible PMS that could be set up quickly and could easily connect to core revenue management tools. Her goal was to find a solution to optimize the hotel's rates using data like competitors' rates, events, historical data and business on the books, without manual work and the possibility of human errors.After extensive research, she settled on apaleo, a fully cloud-based PMS with a pre-integrated marketplace of applications in a variety of hotel software categories. Through the apaleo marketplace, Worle selected Hotellistat for its revenue management tool, which provides a simple drag-and-drop interface to adjust prices and update rates in the apaleo PMS.To Worle's surprise, the entire set up was a breeze. She notes, "It is amazing how easily we can manage our prices with Hotellistat - not to mention that the rates are automatically updated in our apaleo PMS and synchronized with our OTAs without a channel manager. Because Hotellistat is pre-integrated with apaleo, the setup was done in less than one hour."With numerous comparison and filter options, Worle and her team were able to analyse the price of room per category, length of stay, occupancy, cancellation policies and included services. What's more, by a simple drag-and-drop, Hotel Uhland can adjust prices to its competitors' rates. And with a click of a button, optimize and update rates into the apaleo PMS, saving countless hours of work without the need to hire additional staff.Download the entire case study here.Want to see how you can set up your hotel with a new, flexible PMS in less than an hour? Book a demo with apaleo at ITB!
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From Startup To Live In Nine Months: apaleo Launches Cloud PMS In Record Time

apaleo GmbH ·23 October 2017
apaleo, the creators of the Open Hospitality Cloud, announced the completion of multiple milestones. Not only did they complete the development of the first native-cloud PMS, they also released an integrated IBE (internet booking engine), certified their two-way integration with Booking.com, achieved PCI-compliancy and took their first hotel customer live. The entire project is built on top of the Open Hospitality Cloud, the API-based ecosystem that enables multiple companies to rapidly build apps and components."The record-breaking speed in which we built this PMS is due to the revolutionary architecture of the ecosystem on which it is based," said Uli Pillau, CEO of apaleo. "Not only is the development more efficient, but the reliability, security and performance is magnitudes stronger than anything we have seen before in hospitality technology."The pilot customer will open its doors in 2018. Currently they are taking reservations via the IBE on their own website, via Booking.com and via the group call-center."We didn't merely build a standard integration with Booking.com; we implemented some of the newest and most advanced features Booking.com has to offer" added Benni Schmid, co-founder of apaleo. "Of course it helps that several members of our technical team have done this before."The Open Hospitality Cloud ecosystem represents a new paradigm in hotel technology. No longer are hotel companies forced to choose a proprietary, monolithic product. Open Hospitality Cloud solutions are collaborations of multiple software vendors who have agreed on a common API. This enables hotel companies to build their dream solution using their favorite components and apps from different vendors, with the confidence that all the pieces fit together.apaleo is currently taking orders from European hotels. The company management will be in London at the World Travel Market at Excel from 6th to 9th November. Interested hotels and partners may contact wtm@apaleo.com to schedule a meeting.
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apaleo announces Open Hospitality Cloud, an ecosystem for the hotel industry that integrates a true cloud PMS and an extensive API

apaleo GmbH ·31 July 2017
apaleo's Open Hospitality Cloud is centered around a true cloud PMS with an intuitive user interface which facilitates quick and easy implementations in hotels and hotel groups. At the heart of the platform, a powerful inventory system manages inventory of all kind, i.e. rooms, beds, workspaces or meeting rooms for any given period - not only overnight stays and day use offerings but also bookings specified to the minute encompassing spa appointments, late checkouts and anything else that is required to operate a hotel with flexible service offerings.Martin Reichenbach, founder of apaleo, comments, 'There is a considerable need in the market for a new approach to deploying and running a PMS considering the mobile business requirements of the hotel industry. Hotel groups have been stuck with closed, inflexible systems for far too long and are looking for an open ecosystem.'The Open Hospitality Cloud will provide third parties with a powerful open interface to pull all relevant data into their apps, apply business logic and push any data back into the platform. apaleo has already been working closely with several launch partners such as Conichi, Up Hotel Agency andOaky who are developing specialised apps that plug into The Hospitality Cloud.'This will be a vast improvement over the status quo in which hotels may be dependent for years, if not decades, on a single vendor and their monolithic system. The API has already been published andanyone is free to access our platform through our website (www.apaleo.com),' explains Stephan Wiesener, apaleo's CTO.A major benefit for the hotels will be the ability to pick vendors autonomously. The hotelier will be able to choose a housekeeping app from one vendor, a CRM app from another vendor and a banqueting app from a third vendor. The plug-and-play infrastructure of Hospitality Cloud ensures that everything works together smoothly. If the hotel is no longer satisfied with one of their apps, itwill be able to swap it for a different one from the Hospitality Cloud App Store.Marloes Knippenberg, CEO of Cloud7 Hotels comments, 'We are not technologists, we are hoteliers. We have strategies we would like to implement in our hotels but are unable to do so because the technology has not allowed us to. In this fast-changing industry, we can't afford to wait. We want solutions now. With Hospitality Cloud, we will be able to react quickly to changing environments. The possibilities will only get better over time.'apaleo was founded in 2017 by experienced hospitality and cloud software experts. The Munichbasedcompany is well-financed and already employs 15 hospitality enthusiasts.About conichiconichi offers seamless hotel stays by merging digital processes with traditional services through the guests' smartphones. The app technology enables an Express Check-in, gives Keyless Access to rooms and allows Mobile Payment & Check-out in all participating Smarthotels worldwide.About Up Hotel AgencyUp Hotel Agency has one mission, to be the best Digital Hotel Agency in the world. We work very much like a boutique hotel providing a unique range of services that are completely tailored to our individual clients. Our full service team provides modern web application development, creative websites and digital marketing to hotels which provide real results.About OakyOaky is the commission-free and personalised upsell platform for hotels to maximise profit and enhance the guest experience. With modern upsell for the modern traveller, Oaky put guests in control of designing their upcoming stay with upgrades, deals and services. Using the online dashboard, hoteliers add guest-facing deals in just one minute. Real-time revenue reports help Revenue Managers maximise profit.
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apaleo announces completion of seed financing round

apaleo GmbH ·26 June 2017
apaleo was founded in January 2017 by a group of friends and partners who had a unique focus on hospitality and technology. The group started developing a true cloud platform for hotel management in February which form the basis of an open ecosystem. The Munich-based start-up of currently 15 people is constantly growing and the funding will support this infrastructure for at least 18 months.Digitisation is the main driver for innovation in hotels but unfortunately the integration of new systems has turned out to be extremely cumbersome and expensive because today's core technologies for operating hotels are entirely closed. The vision of apaleo is to establish a software ecosystem based on an open API. Hotel groups and hotels will be empowered to instantly connect third party software and apps of their choice.Both hospitality customers as well as existing and new technology companies will benefit hugely from this type of ecosystem. apaleo's mission to develop an open platform has the potential to change the IT landscape for a hotelier and can impact IT planning over the long term.One of the founders of apaleo Uli Pillau adds, 'Initially this round of seed financing had been planned with internal resources only. When we pulled together our apaleo community we saw a great deal of interest from parties who not only wanted to support the company with their expertise but also with financial backing. This led us to establish a group called apaAngels consisting of good friends with an excellent reputation in hotel or hotel technology.'

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