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  • Members Only: 2018 HFTP Compensation and Benefits Report

    By Tanya Venegas, MBA, MHM, CHIA. Results to the biannual survey conducted by Hospitality Financial and Technology Professionals (HFTP). Information includes data on compensation and benefits trends for finance and technology professionals in the club and lodging industries.

  • IT Spending in the Lodging Industry Three-year Analysis: 2015–2017

    By Agnes DeFranco, Ed.D., CHAE; Arlene Ramirez, CHE, CHAE; and Tanya Venegas, MBA, MHM, CHIA. PART II: An analysis of IT spending data in the lodging industry based on reporting in the new USALI Schedule 6 — Information and Telecommunications Systems.

  • Letter from the HFTP Global President: Budgeting and Planning are Integral to Success

    HITEC Houston, which attracted HFTP’s largest event attendance in history, may now be behind us but the year is far from over. At the end of this month on July 28 is the new Club Forum in Sarasota, Florida USA.

  • HITEC Special: Revenue Strategy: Not Just a Fancy New Name for Revenue Management

    By Cindy Estis Green. A strategic view of revenue calls for proactive business mix planning and decision-making around deployed resources, well beyond reacting to what comes over the transom. Excerpt from the 2018 HITEC Bytes Special Report.

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VENZA presents the GDPR Readiness Survey

Venza Group ·10 April 2018
Daniel Johnson, Partner/Co-founder of VENZA, designed this survey to assess the level of compliance and awareness of organizations in the hospitality industry. Questions not only cover basic demographics, such as country and organizational size but also measure concern about fines and expenditures for compliance and gauge awareness about individual articles that impact the hospitality industry. This survey also identifies the level of urgency among organizations, if any, before this regulation goes into effect.Daniel brings to this survey extensive knowledge of the GDPR, having just co-chaired the HTNG GDPR Work Group, through which approximately 50 industry colleagues produced a hospitality-focused GDPR white paper and an accompanying self-assessment tool. These materials will provide organizations within the hospitality industry significant assistance in their preparation for the GDPR. Daniel also helped to architect hotel data flow charts as a member of the HFTP GDPR HDPO Task Force. These flowcharts illustrate data flow scenarios for the guest journey, third parties that provide hospitality services, and more.With numerous keynote speaking engagements already completed for this year, Daniel has had many opportunities to ask hoteliers about their GDPR preparedness. What will VENZA's confidential survey reveal about these same hoteliers and their level of concern for protecting European data subjects? Find out by taking part in this survey and reading the results in the summer edition of Hospitality Upgrade Magazine!The survey will be available from April 9-30, 2018. Participants will not be required to provide their names to take part in the survey, so all answers will remain confidential. Please click this link now to participate.Upon completion of the survey find out more about GDPR at these webinars scheduled for two sessions daily on April seventeenth and eighteenth with times for both Eastern Standard Time and Central European Time. You can access specific times and register for webinars by going to www.venzagroup.com/event/. All webinars will have a question and answer session at the end to help clarify any of the material covered. No two webinar sessions will be identical, so feel free to sign up for multiple sessions.About VENZADrawing on decades of experience, VENZA can help organizations mitigate their data security vulnerabilities and ensure compliance, keeping guests and their data safe from breaches. By delivering a security solution for readiness, reassurance and response, VENZA offers 360-degree visibility for proactive management of risks--so users can focus on guest service and building trust in their brand. Better visibility means better defense. Know the risks, protect the enterprise with VENZA.More than 100+ countries look to VENZA for tools, technology, and strategic security support. Founded in 2008, VENZA is a privately held company, headquartered in Roswell, GA. For more information, please call 770.685.6500 or visit VENZAgroup.com.
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VENZA presents free GDPR Essentials Webinars

Venza Group ·29 March 2018
With the May 25, 2018, deadline for GDPR (General Data Protection Regulation) quickly approaching VENZA is hosting four free webinars for the hospitality industry. Daniel Johnson, Partner/Co-founder will be guiding you through key aspects of the regulation and how GDPR impacts hoteliers who either solicit bookings from Europe-based persons ("data subjects") or who monitor their behavior.The coming enforcement of Europe's data protection law, demands that both hoteliers and their information system partners take a hard look at how guest data is processed. Roles determine responsibilities. Responsibilities convey obligations. Failures to meet obligations carry consequences.Earlier this month, Johnson co-chaired HTNG's GDPR Work Group consisting of around 50 industry colleagues to produce a hospitality-focused GDPR white paper with an accompanying self-assessment tool. These materials help the industry prepare for the GDPR. Also, as a member of the HFTP GDPR HDPO Task Force, Daniel helped architect hotel guest data flow charts. This set of flowcharts illustrate data flow scenarios, involving parties providing hospitality services, steps of the guest journey and more.The webinars are scheduled for two sessions daily on April fourth, seventeenth and eighteenth with times for both Eastern Standard Time and Central European Time. You can access specific times and register for webinars by going to www.venzagroup.com/event/. All webinars will have a question and answer session at the end to help clarify any of the material covered. No two webinar sessions will be identical, so feel free to sign up for multiple sessions.Find out how GDPR will impact your organization before the upcoming May deadline by registering for a free webinar.About VENZADrawing on decades of experience, VENZA can help organizations mitigate their data security vulnerabilities and ensure compliance, keeping guests and their data safe from breaches. By delivering a security solution for readiness, reassurance and response, VENZA offers 360-degree visibility for proactive management of risks--so users can focus on guest service and building trust in their brand. Better visibility means better defense. Know the risks, protect the enterprise with VENZA.More than 10,000 organizations in 100+ countries look to VENZA for tools, technology, and strategic security support. Founded in 2008, VENZA is a privately held company, headquartered in Roswell, GA. For more information, please call 770.685.6500 or visit VENZAgroup.com.About GDPR Essentials Powered by VENZA and facilitated by our approved coaches, GDPR Essentials informs your GDPR task force and aligns them to the tools and documents they need for compliance.Coaching Clinics cover vital topics, both legal and technical. Conducted over multiple sessions, each Clinic affords participants practical, hands-on guidance from a GDPR expert.Small-group formats foster peer-to-peer sharing and serve as a cost-effective solution for organizations adverse to expensive, one-on-one consulting fees.Topics include:Revising legal agreements (i.e. MSAs, SLAs)Revising data processing agreementsData mapping and risk identificationThe mechanics of consent managementDesignating a Data Protection Officer (DPO)And many more...Post-Clinic, custom Field Guides serve as practical and invaluable DIY resources. Documentation Platform A repository of indispensable documents and templates such as:Checklists and ToolsDocumentsPoliciesDIY! -- Users can customize the documents.Program CoordinationSuccessfully addressing the GDPR's legal, technical, and operational requirements demands organizational coordination. The VENZA Customer Success Team helps with schedules, reminders, and communications.

VENZA(r) Debuts Latest Hospitality Security Innovations at HITEC 2016

Venza Group ·14 June 2016
Thousands of attendees at this year's Hospitality Industry Technology Exposition and Conference (HITEC) will have the opportunity to see the launch of three new enterprise security innovations from VENZA(r). As a featured exhibitor at this year's event, VENZA will be offering an exclusive preview of their cutting-edge advancements at their booth #1639. The company will also unveil its highly anticipated new brand identity at what is recognized as the industry's most important gathering, which will be take place June 20-23 in New Orleans, LA.VENZA's holistic approach to hospitality security offers comprehensive visibility for proactive management of risks to help hotels defend against cyber attacks and respond to incidents quickly, ensuring that guests and their data stay safe. The company will showcase three innovative new packages for Readiness, Reassurance and Response that make up the VENZA offering ecosystem:Matterhorn - Build awareness, ensure compliance and empower your employees to tackle the dynamic cybercrime and guest security landscape. The VENZA Matterhorn package provides Readiness by turning your front-line staff into your strongest asset in the fight for security and against fraud.Denali - Take security a step further (beyond Readiness) by gaining powerful management tools along with a clear line of sight through essential reports of potential vulnerabilities (Reassurance). In addition to the products of the Matterhorn, the VENZA Denali package provides phishing campaigns, best-in-class reporting, policy creation assistance, enterprise system administration, awareness audits and program coaching to ensure their business is protected and guest's data is safe.Everest - Secure visibility across the enterprise as well as compliance and proactive response management, even as new technologies open the door to new vulnerabilities. The VENZA Everest package offers the pinnacle of defense (Readiness, Reassurance and Response) with everything found in the Matterhorn and Denali packages plus vulnerability scannning, readiness assessments, remediation planning, hotline access, leadership statement creation and incident response consultations."With the increasingly connected digital age, every hotel is a target," explains Daniel Johnson, VENZA's COO. "Earlier this year, three of the most recognized companies in the hotel industry announced major breaches of customer payment data. Our in-house skills and deep industry knowledge puts VENZA in the unique position to address the complexities of data security in hospitality as well as understand the liabilities and severe consequences associated with privacy breaches."Johnson continues, "Our intention is fundamental transformation, and by strengthening our focus around the core areas of risk, we developed a creative, out-of-the-box approach to help hotels be more prepared, assured and responsive to data security needs. VENZA's three new packages provide all the tools necessary to keep hotels and their staff up-to-date with the latest changes surrounding data security compliance and ahead of the sophisticated threats they may face. We look forward to sharing the exciting things we've been up to with our clients, partners and colleagues at HITEC."Attendees at HITEC are invited to visit booth #1639 to meet with the VENZA team, play the Get On Toptm game and view live interactive demos. To learn why more hospitality brands choose VENZA to exceed guest expections with the best protection against network security threats and data breaches, please visit VENZAgroup.com or call 770.685.6500.
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New Partnership formed to become the Hospitality Industry's Most Comprehensive Data Security Program

Venza Group ·27 June 2014
Within weeks of the Federal Trade Commission's (FTC) latest win in their two year-old legal battle with Wyndham Worldwide over their data security practices that resulted in more than $10 million in fraudulent purchases, Security Validation LLC, publishers of PrivacyAtlas (http://www.privacyatlas.com), and the Venza Group have partnered to form the hospitality industry's most comprehensive data security program.Security Validation focuses on providing consulting and advisory services based on specific security risks. They assign consultants to work with properties to mitigate risks and achieve the right security and compliance improvement actions through the following four steps: Discovery, Remediation, Education and Management. As a vital component to their solution, their executive team selected the PCI Compliance and Personally Identifiable Information (PII) learning programs from the Venza Group's PEAK(r) Series for Compliance and Workforce Effectiveness."My team and I have been advocates of Venza's products for years," said David Durko, CEO of Security Validation/Privacy Atlas. "We're thrilled to be able to extend this terrific added value to our customers."The added value to hoteliers couldn't come at a better time given the challenges that hoteliers face regarding data security. For example, the District Court of New Jersey (Case No. 13-1887, 2014 U.S. District LEXIS 47622) recently denied Wyndham Worldwide's motion to limit the Federal Trade Commission's (FTC) powers. "The [Court] denied the motion, recognizing the Commission's broad power to combat unfair and deceptive trade practices," reports Henry Chalmers, partner at the law firm of Arnall, Golden, Gregory (AGG) - the Venza Group's legal content partner organization. He added how the Court's decision recognized "... a broad grant of authority" giving the FTC the "green light to sue merchants over data breaches." "The precedent has been set; in the current environment, hotels are not only attractive and lucrative targets for hackers, they have to redouble their efforts to protect themselves from legal exposure as well," said Jeff Venza, President and CEO of the Venza Group. "We're excited to announce this partnership with Security Validation where, together, we can serve as advocates to the hotelier and provide a united front in the battle for data privacy in the hospitality industry."As reports show that data breaches are affecting the hospitality industry with greater frequency (SEE the Verizon 2014 DBIR - ), the Venza Group's PEAK(r) PCI Compliance and Personally Identifiable Information (PII) eLearning programs are essential resources for hoteliers seeking to thwart the two-pronged threats of both hackers as well as the legal repercussions that may subsequently occur. Fortunately, the learning programs are now available as part of the comprehensive advocacy enjoyed by Security Validation's customers.About the Venza GroupFounded in 2008, the Venza Group(r) bridges the gap between technology and user competency for the travel/hospitality and retail industries worldwide. Software providers and hotels leverage the Venza Group's expertise and unmatched passion for service to achieve system adoption and maximize operational efficacy. Armed with keen industry knowledge and a suite of products (e.g. Bridgetm and the PEAK(r) Compliance and Workforce Effectiveness learning programs), the Venza Group generates results. More than 5,000 hotels in over 100 countries look to the Venza Group for tools, technology and strategic thinking.About Security Validation, LLCSecurity Validation LLC is a leading Data Security advisory firm and the publishers of PrivacyAtlas the only global registry of PCI Compliant Merchants.For more information visit or contact Security Validation LLC at 888-987-1335

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