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Rechartered: HTNG's GDPR for Hospitality Workgroup

HTNG · 1 June 2018
HTNG has rechartered its GDPR for Hospitality Workgroup to build upon the group's White Paper and Self-Assessment outputs produced in Q1 of 2018. The group's previous work included key considerations, use cases and impacts of the European Union (EU) General Data Protection Regulation (GDPR) in hospitality.The workgroup will now focus on developing:Standard operating procedures for front line staff to address guest requests related to GDPRChecklists or guidance covering:Model clausesContractual guidance for data controller/processor agreementsLegitimate interest/contractual necessityData retentionAudit proceduresBusiness process data flowsThe kickoff teleconference for HTNG's GDPR for Hospitality Workgroup will be held on Wednesday, June 27, 2018 at 8:00 a.m. CST.Learn more about the previous work completed by HTNG's GDPR for Hospitality Workgroup here.

Hospitality Communications Platform Released!

HTNG · 7 May 2018
HTNG members have identified the need to shift from a compartmentalized, inefficient and redundant guest and staff communications paradigm to a platform-based approach that operationalizes service levels and delivers the following benefits:Guest expectations are exceeded, using their preferred communication mediumBetter staff utilization and effectivenessElimination of redundant systemsMeasure, manage and enforce SLAsDownload the Hospitality Communications Platform here or continue reading for more information.HTNG's Cloud Communications Workgroup produced a framework for hotels to leverage cloud communication to improve service delivery. This framework presents a new kind of communication architecture called the Hospitality Communications Platform (HCP).Teamed with a business flow framework optimized for a hotel and each of its departments, this HCP provides a holistic approach to reduce the number of communication devices while expanding communication methods. In doing so, this will further provide transparency and operational efficiency to reduce the friction that exists in serving guests and the operations staff.In addition, this document:Analyzes inherent problems with the current state of hotel communication technologyDiscusses solutions that address those problemsPresents a framework for selecting the appropriate solution given the resources and needs of a given property or property groupProvides a guide on how to engage with vendors to solve communication problems according to the option selected to achieve a version of the HCP.

New Board President Appointed to Lead the HTNG Organization

HTNG ·12 April 2018
CHICAGO -- Floor Bleeker, Chief Information Officer, Movenpick Group, succeeds Monika Nerger, Global Chief Information Officer, Mandarin Oriental Hotel Group, as President of HTNG.Now that President Nerger has completed her term, Floor Bleeker has been elected by the Board to steer the direction of HTNG with his recent appointment to President.Bleeker has served on HTNG's Board of Governors for over nine years and held the Treasurer position since 2015. Bleeker has nearly two decades of international hospitality technology experience and holds a number of board and advisory positions with other organizations.Commenting on his selection, Bleeker said, "It is an honour and privilege to be appointed President of HTNG. I have worked closely with Monika on the Executive Committee over the last few years and I look forward to continuing her good work, building on her many successes during her time as President."Nerger will remain an active member on the Board. She also serves as the Strategic Advisor for HTNG's Security initiatives. As her term limit was approaching, she said, "It has been nothing short of an immense honor to serve as the President of HTNG. Our association continues to see global growth and a strong commitment by our members to learn from each other, collaborate and create solutions for our industry in a world of increasing technological complexity. I look forward to Floor's leadership and welcome him as the new President of HTNG.""I'm humbled to have had the opportunity to work diligently with both Monika and Floor over the years," said Michael Blake, CEO of HTNG. "Monika's service as Board President really accelerated our organization to new levels and I am confident Floor will only further the direction of HTNG and the industry."Brian Garavuso, Executive Vice President and Chief Information Officer, Diamond Resorts International, was elected as Treasurer to fill the vacancy created by Bleeker's appointment.HTNG's Board of Governors consists of 23 CIO-level IT executives from leading hospitality companies around the world. These established experts provide oversight, strategic direction and governance to the association as a whole.About Hospitality Technology Next Generation (HTNG)The premier technology solutions association in the hospitality industry, HTNG is a self-funded, nonprofit organization with members from hospitality companies, technology vendors to hospitality, consultants, media and academic experts. HTNG's members participate in focused workgroups to bring to market open solution sets addressing specific business problems. HTNG fosters the selection and adoption of existing open standards and also develops new open standards to meet the needs of the global hospitality industry.Currently more than 400 corporate and individual members from across this spectrum, including world leading hospitality companies and technology vendors, are active HTNG participants. HTNG's Board of Governors, consisting of 23 top IT leaders from hospitality companies around the world, itself has technology responsibility for over 2.5 million guest rooms and world-leading venues. HTNG publishes workgroup proceedings, drafts and specifications for all HTNG members as soon as they are created, encouraging rapid and broad adoption. HTNG releases specifications into the public domain as soon as they are ratified by the workgroups. For more information, visit

Three New Members Join HTNG's Board of Governors

HTNG · 4 April 2018
Marwan Al Ali is the group chief information officer of Jumeirah Group, a global luxury hospitality company and a member of Dubai Holding. Marwan's responsibilities range from being a business enabler, deploying IT cross-functional solutions with a special focus on innovative strategies and driving business profitability with customer centricity.Brian Kirkland is the chief technology officer for Choice Hotels International, Inc., one of the world's largest hotel companies. In this role, he oversees the company's information technology organization, and is responsible for leading overall IT strategy, infrastructure and development, all aligning with Choice's business objectives.Yvette Vincent serves as Delaware North's first-ever chief technology officer, a position based at the company's global headquarters in Buffalo, N.Y. As CTO, Yvette is responsible for creating the vision, strategy and roadmap for the company's technology platforms including POS, cloud architecture, SOA and DevOps.HTNG's Board of Governors now consists of 23 top IT leaders from hospitality companies around the world. These individuals are responsible for technology in over 2.5 million hotel guest rooms and world-leading hospitality venues.

HTNG Delivers GDPR for Hospitality White Paper

HTNG ·13 March 2018
The GDPR goes into effect on May 25, 2018; at that time, it will replace the EU's earlier Data Protection Directive (1995). This law governing PII will affect global hospitality chains, trading partners and vendors who conduct business within the European region, whether or not they are located in the European region.The executive-level white paper describes key considerations, use cases and impacts of these regulations for the hospitality industry. HTNG's GDPR for Hospitality Workgroup also produced a GDPR assessment tool to help professionals in the industry evaluate their company's ability to comply with the new regulation.Over 50 companies participated in HTNG's GDPR for Hospitality Workgroup. The group was led by Co-chairs John Bell of Ajontech, Chris Farrar of DOCOMO interTouch, Daniel Johnson of VENZA and Richard Sheinis of Hall Booth Smith, P.C.The GDPR for Hospitality White Paper and Self-Assessment can be downloaded under the "Applicable to most software systems" section on HTNG's Technical Specifications page.

HTNG Announces Companies Attending the Upcoming Middle East Conference

HTNG · 9 January 2018
Hospitality Technology Next Generation (HTNG) announces companies registered to attend this year's Middle East Conference on 23-24 January at the Jumeirah Mina A'Salam, Dubai.Companies in attendance include*:AccorHotelsAlcatel-Lucent EnterpriseAmadeusAruba NetworksAssa Abloy HospitalityBeldenCalixdailypointDanmagiDeloitteDubai Parks & ResortsE. Horner & Associates Pty LtdElfiq NetworksELKO EPEmirates Academy of Hospitality Management (EAHM)EnseoExterityGlion Institute of Higher EducationGuestTekHFTPHospitality & Retail Systems (HRS)Hospitality Technology ConsultingHospitality Technology Network, LLCHotel News Middle EastHyatt Hotels CorporationIBM CorporationIkusiiLumioIntelityJumeirah GroupJungKathrein Solutions GmbHKempinski HotelsKerzner International Resorts Inc.KNX AssociationLUX* Resortsm3connect GmbHMandarin Oriental Hotel GroupMarriott InternationalMCOMSMesserschmitt Systems AGMitel Connected GuestsMovenpick Hotels & ResortsNeorchaOtrumPassmanPrologic FirstPwCRadisson Blue Edwardian HotelsRotana Hotels Management CorporationRuckus Wireless, Inc.SabreSalto SystemsSamsotechTelevesThe Conceptual GroupTravTalk Middle EastUbiq Global SolutionsWillard Solutions InternationalXn Protel Systems*list as-of 3 January, 2018Conference registration is open to any full-time employee of a company who owns, manages or franchises a hotel. For all other industry participants, HTNG membership is required. Technology providers, consultants and others who are not HTNG members should check with HTNG's Membership Department to ensure eligibility.Registration and more information for the 2018 HTNG Middle East Conference can be found here.

2018 Middle East Hospitality Tech Trends to be Showcased at Upcoming HTNG Event

HTNG ·14 December 2017
Along with informative and engaging sessions, HTNG conferences provide a plethora of networking opportunities with local, regional and global industry experts. HTNG's seventh Middle East Conference in Dubai will take place at the Jumeirah Mina A'Salam from 23-24 January 2018.The event will include the following sessions:Blockchain and Hospitality - With the concept of blockchain arising across many industries, it is critical for hospitality professionals to have a basic knowledge framework for understanding blockchain, separating fact from hype and assessing where blockchain can be applicable in hospitality. Learn from Blockchain Consultant, Jessica Houlgrave, about the basics of blockchain technology at a strategic level, with guidance on key variations and the applications where they may make sense.VAT Implementation in the Middle East - The VAT implementation will affect all companies in the region and is an important shift for everyone. Kate Bacon, Deloitte, will help the audience discover helpful tips on how to ensure your company complies with these new obligations both inside and outside of the hospitality sector.The AI Age: How Will Machine Learning and Intelligence Impact Travel and Hospitality? - We see AI and machine learning rapidly developing in the hospitality industry with the use of voice commands, chatbots, robotics and more. Kanishka Agiwal, IBM Corporation, will provide a glimpse into the near future and explore how it will affect our industry.Are You Ready for GDPR? - Global hospitality chains, trading partners and vendors who conduct business within the European region need to navigate to the pitfalls associated with compliance to these updated laws. Richard Chudzynski and Matthew White of PwC will help your company make sure you're ready to properly abide by this regulation.Other sessions topics include:Aligning HTNG with Industry PrioritiesCase Study: Using AI and Machine Learning to Improve Guest and Employee ExperienceGDPR Drill Down and Q&AIT Leadership PanelReinvigorate Your Executive CommitteeOther conference speakers include:Marwan Al Ali, Group CIO, Jumeirah GroupWillem Both, Executive Vice President IT, Kerzner Inernational Resorts inc.John Burns, President, Hospitality Technology ConsultingCraig Cochrane, SVP Human Resources, Movenpick Hotels & ResortsAlexander Lee, SVP - Marketing, Revenue Management, Distribution, Jumeirah GroupMichael Mrini, Director of Information Technology, Edwardian Hotels LondonJoe Tesfai, Corporate Director of IT, Dubai Parks & ResortsAleksandra Wozniak, Digital Content Assistant Manager, Movenpick Hotels & ResortsConference registration is open to any full-tim employee of a company who owns, manages or franchises a hotel or hospitality venue. For all other industry participants, HTNG membership is required.For registration or for more information on the conference, please visit: HTNG membership information or sponsorship opportunities, please contact

The open truth about APIs

HTNG ·By Armand Rabinowitz
The API is the unit that allows platforms to exist, and the single most important ingredient to allow a technical ecosystem to thrive. Yet they are not transparent. HTNG's Armand Rabinowitz describes an initiative to change this. As he puts it: It's all about the power of a community working together to get something done.

HTNG announces Blockchain for Hospitality Workgroup to start 11/30

HTNG ·22 November 2017
HTNG has launched a new workgroup to identify a basic knowledge framework for understanding blockchain and assessing where blockchain can be applicable in hospitality.Blockchain involves growing lists or records which are connected and secured to one another through cryptography. The transparency and inability to corrupt the chain is what makes the model so appealing to the public today. The hospitality industry has limited knowledge of blockchain technologies, including the technical capabilities, the variations in form, the governance models, the use cases and where it may or may not provide value to hospitality enterprises.The Blockchain for Hospitality Workgroup will construct a basic framework for understanding blockchain, separating fact from hype and evaluating where in hospitality blockchain is applicable. The workgroup will work in two phases to first develop an educational white paper and then create a webinar series and an online registry.The kickoff teleconference for Blockchain for Hospitality will be held on November 30, 2017 at 10:00 CST. To sign up, HTNG members can click the button below and log-in to join.

Compelling Topics at Upcoming HTNG European Conference

HTNG ·12 October 2017
HTNG announces session information and speakers for next month's 2017 European Conference on 7-9 November in Prague.The first two days of the conference will be filled with general sessions and concurrent breakout sessions. On the third day, the agenda will conclude with hoteliers-only sessions. HTNG conferences deliver programs that keep attendees up-to-date on emerging technology issues and trends in hospitality. This conference will provide knowledge, collaboration, networking and business development opportunities to a wide range of industry professionals.Keynote Speaker: Ben Ryan, Coach, Fiji Rugby SevensAttaining Optimal Performance Through People and Technology: Ben Ryan has been hailed as a national hero after leading the Fiji Rugby 7s team to the country's first Olympic championship. He pioneered use of GPS technology in team sports, but was challenged when he went to the Fiji programme and had no technology to work with. This session will explain how using the proper tools in coaching teams can be the difference between success and failure. Ben will share with the audience his stories and experiences to illustrate how to use innovation successfully rather than simply innovating for the sake of it.Session Topics:The AI Age: How Will Machine Learning and Intelligence Impact Travel and Hospitality? In this age of AI, computing power has caught up with our vision and is now becoming reality. Kanishka Agiwal, IBM Corporation, will give the audience a glimpse into the new future and how it will affect our industry.All Systems Go: Hotel Systems Dashboards: Graeme Powell, Veridicum, will teach valuable insights of dashboards that could be integrated into a product roadmap today.Are You Ready for GDPR? Charles-Albert Helleputte, Mayer-Brown Europe, will provide a high-level overview of the new regulation and the later session GDPR: Discussion and Drill Down will answer questions and dig deeper into the General Data Protection Regulation (GDPR).Blockchain and Hospitality: This session will cover the basics of blockchain technology at a strategic level, with guidance on key variations and the applications where they make sense.Blockchain Use Cases Deep Dive: In this session, speakers will explore blockchain use cases being addressed by Winding Tree (distribution) and Currency Alliance (loyalty).Enhancing the Guest Experience with Central Authentication: Chris Headings, Sunray, will explain how to deploy centralized authentication to hotels, while maintaining security best practices and leveraging the infrastructure already owned.How to Get Started with Blockchain: This session is targeted at front-line leaders of development organizations to provide tips and tricks for key decisions to make, what resources are available and common pitfalls.How Virtual and Augmented Reality Will Change Loyalty & Engagement for Hospitality: Chris Ruff, Glympse, will discuss how hotel brands can use AR and VR technologies to increase brand loyalty and why it's important to implement them to differentiate themselves.Innovation Through Accelerators: This session will discuss the trend of innovation, how it is considered a key factor of future success and how companies struggle with agility, risk taking and the frequent failures that are inevitable.IT Leadership Panel: Top-level hotel IT executives will share how they see technology evolving in hotels in the coming years.Know Thy Enemy: Utilizing Machine Learning for Adaptive Security: Dobias van Ingen, Aruba Networks, will teach the audience how continuous evaluation of threats against your hotel, brand and company through machine learning can keep your guests, staff and data safe.Additional Conference Speakers:Denis Baranov, DataArtFloor Bleeker, Movenpick Hotels & ResortsMarco Correia, Belmond HotelsCharles Ehredt, Currency AllianceTed Horner, E. Horner & Associates Pty LtdYves Lacheret, AccorHotelsJens Lapinski, TechstarsBrian Lewis, OpenJaw Technologies LtdDouglas Rice, Hospitality Technology Network, LLCAndrew Sanders, DataArtFinn Schulz, Schulz ConsultingJakub Vysoky, Winding TreeFor a full agenda and up-to-date list of speakers, please visit the HTNG European Conference page.Conference registration is open to any full-time employee of a company who owns, manages or franchises a hotel or hospitality company. For all other industry participants, HTNG membership is required.

GDPR for hospitality workgroup to start at HTNG

HTNG ·25 September 2017
HTNG's GDPR for Hospitality Workgroup will produce an executive-level white paper to describe key considerations, use cases and impacts of these regulations. This paper will focus on top areas the hospitality industry must address in order to prepare for GDPR compliance (and vendor support of those use cases). Additionally, the workgroup will produce a GDPR assessment tool that will help professionals in the hospitality industry evaluate their company's ability to comply with the new regulation.For questions or for more information, please contact

Introducing Business Analytics Transactional Extract and Voice Integration Workgroups at HTNG

HTNG · 9 August 2017
The lack of consistency in exporting valuable data from property management systems, will be addressed by HTNG's Business Analytics Transactional Extract Workgroup. This group will develop a standard Extract, Transform and Load (ETL) target to enable analytics to be performed on transactional detail data versus aggregate summary data.Members will do this by defining and establishing a specification for extraction of raw transactional data based on common information needed for business analytics as well as defining the name spaces and format required for sharing the information with analytics platforms.The Voice Interaction Framework Workgroup identifies an inconsistency in how to deploy emerging voice control devices in the guest room. The Voice Interaction Framework Workgroup will reduce the guest's learning curve when they utilize voice commands within their room.Members of this group will develop a framework of use-cases and related voice commands and outline a process for educating guests. They will also identify gaps in the natural language processing platform that consumer device manufacturers have providing this service as part of a hotel stay experience.The kickoff teleconference for Business Analytics Transactional Extract will be held on August 10, 2017 at 9:30 a.m. CDT. The kickoff teleconference for Voice Interaction Framework will be held on August 8, 2017 at 9:00 a.m. CDT.To sign up, HTNG members can visit the Business Analytics Transactional Extract Workgroup or the Voice Interaction Framework Workgroup and log-in to join.For questions or for more information, please contact

New Board Member Expands Direction of HTNG

HTNG · 1 August 2017
Bill Martin, CIO of AEG, has been elected to HTNG's Board of Governors, strengthening the direction of the organization's hospitality expansion.HTNG recently announced their name change from Hotel Technology Next Generation to Hospitality Technology Next Generation to signal expansion into other hospitality verticals. Bill's addition to the Board will provide vast insight and jump-start HTNG's growth into large sport and entertainment venues.As the CIO of AEG, the world's leading sports and live entertainment company, Bill oversees technology strategy and execution for the company's business units: AEG Facilities, which is affiliated with or owns, manages or consults with more than 120 preeminent venues in the world including The O2 Arena, the Sprint Center and the Mercedes-Benz Arenas; AEG Presents, which is dedicated to all aspects of live contemporary music performances; AEG Real Estate, which develops world-class venues, as well as major sports and entertainment districts like STAPLES Center and L.A. LIVE; AEG Sports, which is the world's largest operator of sports franchises and high-profile sporting events; and AEG Global Partnerships, which oversees worldwide sales and servicing of sponsorships including naming rights, premium seating and other strategic partnerships. Prior to AEG, Bill was the long-running CIO at Royal Caribbean Cruises, where the IT team was regularly recognized for innovation excellence. Bill has been recognized as a "Top Ten Breakaway Leader" at the Global CIO Executive Summit, was a founding member of the Florida CIO Summit, is a governing body member of the Southern California CIO Summit and is on the editorial advisory board for InformationWeek.HTNG's Board of Governors is the key direction-setting body for the organization. With Bill's addition, the Board now consists of 23 CIO-level IT executives from many world-leading hospitality groups.

HTNG Introduces API Registry to Connect Businesses and Technical Partners

HTNG ·23 June 2017
In advance of HITEC 2017, HTNG opens registration for the industry's first API Registry. HTNG's API Registry Workgroup has created this registry to address the number of inefficiencies in the hospitality solution space, including the difficulty of finding potential technology partners whose products and/or services could add value to a hotelier's offerings. By making it easier for businesses to connect to technical partners via a registry, the workgroup aims to facilitate the first step in building connected solutions.The workgroup was formed this past March, with the mission to streamline how hospitality business systems communicate with each other and to make them more efficient and less complex. The API Registry is the first component in a series of planned API-related projects, each advancing communication and integration between products to create value in ways not currently possible. The workgroup is co-chaired by Martin Zam, CIO of Impulsify, a retail technology and data analytics company, and by Dmitry Koltunov, CTO of ALICE, an operations and guest engagement platform for the hospitality industry.The group will have a working prototype of the API Registry by Q4 of 2017 and is actively seeking listings. All hospitality technology solutions can request to be listed (companies do not need to be HTNG members). HTNG members will be recognized in the registry and receive expedited processing for publishing. API solutions will be listed in the registry by category, vendor, product and API details. Users will be able to search for listings that satisfy specific criteria, and subscribe to updates to any attribute. Products will include all successfully implemented third-party integration to provide a gauge of integration experience."The hospitality industry, despite its best intentions to provide the ultimate guest experience, often falls short of meeting guest expectations because of outdated technology infrastructure," said Zam. "By updating how hospitality business systems integrate and communicate with each other, hotels will be able to operate with greater efficiency and please their guests in ways that aren't possible today.""The API Registry is a big step toward empowering innovation in our industry," said Koltunov. "Hotels need to have their technology well-integrated, which is a difficult task logistically. Information about APIs for most products is not available on Google. There is no categorized listing of APIs and no accessible information about who is responsible in each product. This lack of transparency causes significant delays in projects and limits creative solutions. There is an African saying 'if you want to go fast, go alone, if you want to go far, go with others.' This registry is the first step in encouraging an open and collaborative environment for hospitality, which will help the industry continually evolve."To participate in the registry, please fill out the form. Stop by HTNG's booth (#2302) at HITEC to learn more about the registry and the workgroup.

HTNG Releases 2017 Asia-Pacific Conference Agenda

HTNG ·14 June 2017
HTNG announces agenda and highlights topics to be covered at the 2017 Asia-Pacific Conference on 25-27 July in Singapore.HTNG conferences offer programs to keep attendees up-to-date on relevant technology issues inside the hospitality industry. This conference will provide knowledge, collaboration, networking, and business development opportunities with a wide range of industry professionals.Keynote speakers and sessions:Mark McSpadden - Director, Sabre LabsTomorrowland: Technologies Disrupting the Future of Hospitality - Discover the latest technology trends and learn about their use cases throughout the full traveler journey in this exciting look at the future.Tariq Qureishy - Founder & CEO, MAD TalksSeven Secrets to Future-Proofing in the Age of Intelligence - Keynote speaker, Tariq Qureishy will take us on a fun and engaging journey into the future and share his practical secrets on future-proofing in these crazy and exciting times.Other conference speakers include:* Juan Aguirre, iRiS Software Systems* Martin Bookallil, Marriott International* Brian Garavuso, Diamond Resorts International* Jai Govindani, Red Planet Hotels* Ted Helvey, Angie Hospitality* Fraser Hickox, The Conceptual Group* Gregg Hopkins, Intelity* Ted E. Horner, E. Horner & Associations Pty Ltd* Mario Jobbe, Circos VR Studio* Paul Kitamura, M&C REIT Management Limited* Tony Lee, Capitaland Limited* Benjamin Lephilibert, LightBlue Environmental Consulting* Terence Ronson, Pertlink Limited* Rachana Salgia, DigiValetMore session topics include:* Brand and Owner: Is IT Caught in the Middle? - As a hotel IT decision maker, it is easy to feel like you are caught in the middle between owner and brand. This session will explore this complex relationship and discuss ways to work together for everyone's benefit.* Hello Alexa...New Voices in the Guestroom Experience - In this session, Terence Ronson will interview technology providers introducing voice-activated technologies to the guestroom.* IT Leadership Panel - Top-level hotel IT executives will share how they see technology evolving in hotels in the coming years.* Technology & Innovation for Sustainable Operations: Focus on Food Waste - This session will focus on the lodging industry, exploring tangible solutions to a widely-overlooked issue: food waste. * Ted's Fireside Chat - In this session, Ted Horner will sit down one-on-one with Jai Govindani, CTO for Red Planet Hotels, to discuss what we need to change in order to catch-up with our peers in other industries.* Virtual Reality for Hotels: What's Proven and What's Next? - Learn more about the latest VR for hotels, how it relates to augmented and mixed reality, and what's in store in 2018.For a full agenda and up-to-date list of speakers, please visit the HTNG Asia-Pacific Conference page.Conference registration is open to any full-time employee of a company who owns, manages or franchises a hotel. For all other industry participants, HTNG membership is required. Technology providers, consultants and others who are not HTNG members should check with HTNG's membership department to ensure eligibility.

Angie Named 2017 TechOvation Award Winner

HTNG ·18 April 2017
HTNG's TechOvation Award recognizes and rewards new technology innovations in the hospitality industry. The TechOvation Award Contest began in December with contestants producing creative videos featuring their products. Seven videos chosen from the judging panel and the three who received the most online "likes" advanced to the next round. At HT-NEXT, the ten semi-finalists presented live where the award winner was chosen by the audience.Angie, a product by Angie Hospitality was named HTNG's 2017 TechOvation Award Winner. Angie is the world's first voice-based guestroom assistant and integrated room-control device, featuring a highly intuitive multi-lingual voice interface that responds to guest/staff requests, and route via SMS/email, call or directly into existing hotel systems. Angie integrates with lighting, thermostat, telephone, TV systems, room service, housekeeping amenities, provides local information and much more. Using robust in-room access points, Angie provides secure, customizable in-room access points, Angie provides secure, customizable in-room Wi-Fi, allowing all guest devices to seamlessly interoperate."With so much technology being introduced to the hospitality market right now and with many of the best innovations represented on the stage at HT-NEXT, it is a true honor to be singled out by HTNG, the esteemed judges and attendees who voted for Angie as winner of the prestigious TechOvation Award," said Ted Helvey, CEO and founder of Angie Hospitality. "The real credit goes to the Angie team, with their decades of combined hotel technology experience, having a unique and understanding of the challenges that hoteliers face in achieving both operational efficiency and guest satisfaction. We are also grateful that we have an organization like HTNG to support and promote true change and disruptive innovation in the market."Proximity Identity Manager V2 by Proxce was a finalist of this year's TechOvation Award. Proxce provides a proximity based identity management solution. The system allows for a seamless association of different types of guest profiles with location and connected devices (IOT) thus enabling hotels to provide services like mobile check-in and keyless entry to guest rooms.STAYCAST by Sonifi was also a finalist of this year's TechOvation Award. Sonifi's commitment to advancing hospitality technology has led to the launch of an OTT game changer - STAYCAST. STAYCAST enables a better than home experience in which guests can cast content from thousands of apps to their in-room TV using an iOS or Android mobile device as the control."We are truely shocked by all of the outstanding participation in this year's TechOvation Award Contest," said Michael Blake, CEO of HTNG. "All three finalists were very deserving of this award and I am very pleased to congratulate Angie Hospitality for winning the award. It looks like voice-activated technology is going to be the next best thing in hospitality!"The HT-NEXT Awards program was sponsored by Datatrend Technologies.For more information on HTNG's TechOvation Award or to see previous winners, please visit:

Annual Elections Bring Positive Change to HTNG Board of Governors

HTNG · 9 March 2017
Annual elections bring new Vice President, Board Member and Executive Advisors to Hotel Technology Next Generation's (HTNG's) administration.Page Petry has been elected Vice President of HTNG's Board of Directors. Petry has served on HTNG's Board of Governors for the past year and has influenced the group in providing direction and prioritization on key issues facing industry leaders in technology. Page Petry is the Chief IT Officer of the Americas at Marriott International. Petry joined Marriott in 1979 and has held a range of positions throughout the company.Bernard Gay is the newest edition to HTNG's Board of Governors, the key direction-setting body for the organization. Bernard Gay is the Chief Information Officer at Delaware North, serving as a strategic partner to the Office of the CEO. With over 25 years of information technology experience, Gay has held previous IT leadership positions at Brookfield Hospitality Properties, Atlantis Paradise Island, Royal Caribbean Cruises Ltd. and other prominent global companies.Larry Hall and Dayna Kully have both been appointed by the Board of Directors as Executive Advisors. HTNG Executive Advisors attend board meetings, serve on many board-appointed committees and may act as board liaisons for HTNG workgroups.Larry Hall is the managing director for Trillium Services Group, LLC. Hall founded Trillium Services Group in 1995, and the organization continues to offer advisory services to firms operating in the global hospitality and travel technology industries. Hall has over 35 years of experience in global, high-growth, technology and service-based organizations. Hall also serves on HTNG's Vendor Advisory Council.Dayna Kully is a co-founder and partner at 5thGenWireless, a consultancy specializing in hospitality technology and strategic investment planning for everything wireless and in-room entertainment. Kully also serves as Co-Chair for HTNG's Infrastructure Resource Team and has helped spawn multiple workgroups on topics such as Cellular, Wi-Fi, Central Authentication and Fiber-to-the-Room.The rest of the positions on the Board of Governors remain, including officers Monika Nerger, Global Chief Information Officer of Mandarin Oriental Hotel Group, President; Mark Rupert Read, Director of IT for Firmdale Hotels, Secretary; Floor Bleeker, Chief Information Officer of Movenpick Hotels & Resorts, Treasurer.For a full list of Board members, please visit: a full list of Executive Advisors, please visit:

HTNG Launches Next Generation Distribution Messaging Workgroup

HTNG ·11 January 2017
CHICAGO -- Hotel Technology Next Generation (HTNG) announces the launch of the Next Generation Distribution Messaging Workgroup.This workgroup will identify and examine the connectivity of open source and proprietary messaging standards evolving in the travel industry, including IATA's (International Air Transport Association) New Distribution Capability (NDC) and the OpenTravel Alliance 2.0 object model.Both NDC and OpenTravel 2.0 introduce the notion of Offers and Orders that brings the industry closer to a world of true retailing, enabling a richer booking experience and greater opportunities for cross-selling and up-selling, resulting in increased value.Vice President of Digital Strategy and Distribution at Kempinski Hotels, Riko van Santen said, "In order to redefine distribution solutions and provide a rich, seamless experience for guests, we must have agile, integrated systems across an increasingly complex travel ecosystem. We can only do that by embracing technology standards of the industry, which are not fully synchronized today."In addition to IATA and OpenTravel, wide participation in this workgroup is expected from hotel companies, distributors and technology companies. Their efforts will generate a recommended path forward, including potential benefits, impacts and alignment opportunities."This workgroup will strive to solve this issue for the benefit of all travel companies and, ultimately, the consumer," said van Santen.###

As the bartender buzzed and whirred, the martini was shaken, not stirred

HTNG ·By David Sjolander
Robots taking over certain roles in the hospitality industry is not a question of "if", writes David Sjolander of HTNG, but of "how" and "when". But they will interfere with the human interaction we foster with guests, many hoteliers argue. Then the logical entry point will be in back-of-house functions - but they won't stop there.

Hotel Technology Next Generation: The way forward

HTNG ·By Monika Nerger
Hotel Technology Next Generation (HTNG) was founded in 2002 as a non-profit industry association with a mission to foster collaboration and partnership, in the development of next-generation systems and solutions to enable hoteliers and their technology vendors to do business globally in the 21st century. One of the key industry issues HTNG initially set out to solve was the complex nature of integration between systems. As Monika Nerger explains, the hospitality industry has changed considerably since then, and HTNG is creating a vision for the next decade to support the ever-changing demands of our industry.

HTNG Introduces 2017 Middle East Conference Agenda

HTNG · 1 December 2016
Hotel Technology Next Generation (HTNG) announces agenda and highlights topics to be covered at the 2017 Middle East Conference on 24-26 January in Dubai, UAE.HTNG conferences offer programs to keep attendees up-to-date on relevant technology issues inside the hospitality industry. This conference will provide knowledge, collaboration, networking, and business development opportunities with a wide range of industry professionals.Keynote Speakers:Tariq Qureishy - CEO and Founder, MAD TalksColin Abercrombie - Managing Director, Abercrombie Training & Management ConsultancyConference Speakers Include:Samir Abi Frem - Corporate VP of IT, Rotana Hotel Management CorporationZalikha Al Bastaki - Group Director, Innovation and Enterprise Solutions, Jumeirah GroupRene Beil - Managing Director, Beaufort Global Partners LLCFloor Bleeker - Chief Information Officer, Movenpick Hotels & ResortsDonald Bremner - Director, Stirling Capital ManagementStuart Etherington - Director Hospitality Asset Management, Dubai Properties GroupTed Harrington - Executive Partner, Independent Security EvaluatorsFraser Hickox - General Manager, The Conceptual GroupTed Horner - Managing Director, E. Horner & Associates Pty LtdHarry Johnson - Chief Asset Management Officer, OmranAmro Khoudeir - Director of Digital Products, Movenpick Hotels & ResortsBryan Steele - Managing Director, Jireh-Tek LimitedNancy Wolff - VP Information Technology - Hotel Systems, Jumeirah GroupSession Topics Include:Managing Change Before Change Manages You - The audience will be led through an interactive workshop to help better-understand the dynamics of change and how to manage it more effectively.Don't Get Angry, Get Approval! - A panel of asset managers will help the hotelier learn how to present their request in the right way and win approval from the owner.Exploiting the Connected Hotel - This session will analyze the myriad security issues commonly afflicting connected devices, including those used in hospitality.Update: Current and Future HTNG Workgroups - Receive updates on the activities of active workgroups as well as new workgroups in the incubation stage.For a full agenda and up-to-date list of speakers, please visit the HTNG Middle East Conference page.Conference registration is open to any full-time employee of a company who owns, manages or franchises a hotel. For all other industry participants, HTNG membership is required. Technology providers, consultants and others who are not HTNG members should check with HTNG's membership department to ensure eligibility.

HTNG's New Platinum Plus Program

HTNG · 8 November 2016
Hotel Technology Next Generation (HTNG) announces Platinum Plus Program for members to begin 2017.HTNG's new Platinum Plus Program will allow members to arrange private meetings with the HTNG Board of Governors either face-to-face or via teleconference. This program is available to Platinum members only; however, corporate and corporate start-up members are eligible and encouraged to upgrade their memberships to participate in this program.Face-to-face meetings will be 60 minutes and teleconferences will be 45 minutes. The HTNG Board of Governors consists of 22 CIO's and other senior executives from hotel companies around the world and represents over 2.5 million hotel rooms globally. Presenting to these individuals provides an outstanding opportunity to companies new to the industry, companies with a new solution or companies interested in brainstorming new approaches.There are a maximum of four (4) spots available for selection in 2017 (combination of face-to-face and teleconference). HTNG will secure spots on a first come, first served basis.For more information or to secure your slot, visit HTNG's Platinum Plus Webpage. Benefits of Platinum MembershipHow can your company benefit from a Platinum Membership?Membership covers all employees of your company and includes participation in both forumsDiscounts on conferences & sponsorshipsPriority on sponsorship opportunitiesOverall greater exposure through logo placement on website and other marketing materialsRecognized support of the industry###

Innovative Topics On Hotel Technology Trends At Bangkok Conference

HTNG ·17 June 2016
Hotel Technology Next Generation (HTNG), the membership association that unites the world's hospitality companies and technology innovators to solve industry challenges, announced the agenda for next month's conference in Bangkok. HTNG has lined up an impressive list of experts to speak on current important topics in technology for the hospitality industry. Space in the exhibit hall is already sold out and the number of regional attendees is on the rise, forecasting the largest Asia-Pacific Conference HTNG has ever seen."Our conferences are dedicated to supporting hoteliers and their need to learn about technology trends and address industry challenges," says Michael Blake, CEO of HTNG. "This year's program does just that for the Asia-Pacific region, indisputably making it our best conference ever!"Focusing on emerging and ongoing business issues technology can address, HTNG produces conference programs that help attendees stay up-to-date on technologies that drive business. The association's conferences have become critical events for hospitality professionals who want to maximize the value their companies gain from technology. Session items on this year's agenda include:Rethinking Guest Facing Technology - This session will take a fresh look at the state of guest-facing technology and where as an industry we are headed in the coming years.UX = ART + Science + Technology - Listen to an expert from Infogain present the key to a successful user experience using a clever amalgamation of art, science and technology for use in the travel and hospitality sector.CHTA Update - The China Hospitality Technology Alliance's CEO will provide an update on how CHTA continues to grow and prosper in the Asian Hotel Technology industry.The Cloud Imperative - Oracle's Perspective - Get Oracle's perspective on the cloud, the types of cloud services that are available for enterprises, security, expandability, scalability and key considerations as hotels consider moving operational platforms to the cloud.A Case Study in Cloud Migration - The CEO of Tune Hotels will share his company's recent journey down the path of cloud migration - the good, the bad, and the ugly.The Moderators Become the Panelists - Four consultants talk about their experiences, expertise and the challenges faced while working in hospitality.Automatic Authentication - This session dives in on how hotels can make it easier for guests to connect to Wi-Fi as it is to connect to cellular networks.IT Leadership Panel - Top-level hotel IT executives discuss their biggest challenges, issues and concerns.The conference content comes from industry expert speakers including:Michael Blake, CEO, HTNGMartin Bookallil - VP Information Technology Asia-Pacific, Marriott InternationalMatthew FitzGerald - Systems Engineering Manager, Ruckus Wireless, Inc.Sanjay Garg - Senior Product Manager - Hospitality Solutions, Aruba NetworksFraser Hickox - Managing Director, The Conceptual GroupTed Horner - Managing Director, E. Horner & Associates Pty LtdDayna Kully - Co-Founder, 5thGenWirelessAndy Langston - North American Enterprise Account Manager, Aptilo NetworksEdward Malinowski - Chief Information Officer, Shangri-La Hotels & ResortsTerence Ronson - Owner, Pertlink LimitedSumit Sheth - Head - Creative Engineering, InfogainDavid Sjolander - COO, HTNGGrahame Tate - Vice President Hotels Asia Pacific, OracleFrank Trampert - CEO, Tune HotelsJing Zhu - CEO, China Hospitality Technology AllianceRegistration: Conference registration is open to any full-time employee of a company that owns, manages or franchises a hotel. For all other industry participants, HTNG membership is required. Technology providers, consultants and others who are not HTNG members should check with HTNG's membership department to ensure eligibility. For more information or to register, click here.Product and service providers who would like to participate in promotional opportunities at the conference can find out more at the sponsorship page of the event website.

Hospitality Technology Magazine & Hotel Technology Next Generation announce Plans to merge North American Conferences

HTNG ·22 April 2016
Hospitality Technology magazine (HT), a multi-media B2B brand serving the hotel and restaurant technology industries, and Hotel Technology Next Generation (HTNG), a global not-for-profit trade association run by and for the benefit of hotel IT executives, have announced plans to merge their North American hotel technology conferences. HT's existing Hotel Technology Forum (HTF) and HTNG's North American Conference provide education and networking for the hotel technology industry. The combined event will leverage the strengths of the two organizations to create a single conference produced by HT magazine -- Hotel Technology Forum: the official HTNG North American Conference.The new conference will be produced annually each spring, beginning in 2017, and will feature an expanded program for education and networking. It will leverage the best elements of both entities, including HTNG's strong relationship with technology suppliers and hoteliers, and HT's engaged community of senior-level hotel technology executives."Collaboration is central to everything we do as an association," says HTNG CEO Mike Blake. HTNG's flagship North American Conference is one of four global membership conferences the association produces each year. "Partnering on the production of our North American event will allow HTNG to focus on what it does best - provide educational opportunities and develop standards for its members and the industry at large. We're particularly excited to align with HT, given its respected position as an objective media brand and long-established success in producing events for the hospitality technology industry." HT magazine, which celebrates 20 years in publication in 2016, produces three events annually for the hospitality industry, including HTF since 2004, and MURTEC(r) (Multi-Unit Restaurant Technology Conference), which in March celebrated 21 years as the "gold standard" restaurant IT event.The announcement, made at HT's 2016 HTF (April 20-22, 2016; Ritz Carlton Laguna Beach), is part of a larger strategic alliance that positions HT as the official industry publication for HTNG. Through the relationship, HT will feature exclusive HTNG news in its print magazine and website, and will partner with HTNG on research and education for the hotel industry.HTNG's workgroup meetings will be a staple of the new HTF, along with dynamic keynote speakers, targeted educational sessions, and HT's exclusive research, the annual Lodging Technology Study. "Hotel technology executives rely on HT to provide them with the objective guidance they need to make smart choices, and access to the providers of those solutions," says HT editor-in-chief Abigail Lorden. "Aligning with HTNG enables HT to get closer to the industry it serves, so that we can produce even better education and networking opportunities than we can today."This announcement comes on the heels of merger of HT's parent company Edgell Communications with Stagnito Business Information in February 2016. Its combined assets and brands makes Stagnito Business Information + Edgell Communications the most comprehensive b-to-b information, media, and marketing resource serving retailers and their supplier/distributor partners in the North American grocery, convenience, big-box retail, specialty/apparel, hospitality, and pharmacy markets.The location, agenda, and sponsorship opportunities for the 2017 Hotel Technology Forum: the official HTNG North American Conference will be announced later this year on HT's website, and on HTNG's website, Hospitality TechnologyHospitality Technology (HT) is the only publication dedicated to covering the role of information technology in improving business performance for hotel and restaurant operators. The Hospitality Technology editorial portfolio includes: a print publication that publishes nine times annually and reaches more than 16,000 hospitality industry executives, three networking and educational events (MURTEC(r), Hotel Technology Forum and Restaurant Executive Summit), a comprehensive website, e-newsletters, web seminars, and several exclusive annual reports and studies. Visit Hospitality Technology online at Hospitality Technology is published by Stagnito Business Information + Edgell Communications, headquartered in Deerfield, Illinois.About Hotel Technology Next Generation (HTNG)The premier technology solutions association in the hospitality industry, HTNG ( headquartered in Schaumburg, Illinois, is a self-funded, nonprofit organization with members from hotel and hospitality companies, hospitality technology vendors, consultants, media and academic experts. HTNG's members participate in focused workgroups to bring to market open solution sets addressing specific business problems. HTNG fosters the selection and adoption of existing open standards and also develops new open standards to meet the needs of the global hospitality industry. Currently more than 400 corporate and individual members from across this spectrum, including most of the world's leading hotel companies and technology vendors, are active HTNG participants.CONTACTS:FOR HTNG: Hanna Schiller, Senior Marketing Manager | | 847.303.5560 x215FOR HT MAGAZINE: Abigail A. Lorden, editor-in-chief, HT | | 973.607.1358

Page Petry joins the HTNG board of Governors

HTNG ·14 March 2016
CHICAGO - Hotel Technology Next Generation (HTNG) announces an addition to its Board of Governors, the key direction-setting body for the organization. Consisting of CIO-level hotel IT executives from 20 of the world's leading hotel groups, it has the technology responsibility for over 3 million guest rooms. The election of Page Petry as Governor further solidifies HTNG as the leading hospitality technology association in the industry.Page Petry is the Chief IT Officer of the Americas at Marriott International in Washington D.C., where she is charged with directing key initiatives from conception to completion, with responsibility for 3500 hotels that span from Canada to Argentina.Ms. Petry joined Marriott in 1979 and has held positions of increasing responsibility in several areas including Hotel Operations, Customer Call Centers and Regional Information Systems. Following her initial eleven year tenure with Marriott, Page worked with Fannie Mae and Varsity, an internet start-up company before rejoining Marriott in 2000 as the Regional Director of Information Resources (IR) North American Lodging Field Services for the Southeast Region. In 2006 Page's accountabilities were expanded to include the North American portfolio as the Senior Vice President, IR North American Lodging Field Services. Under her leadership the organization continued to develop as a best in class Shared Services organization with skilled resources providing IT leadership throughout North America. In 2010 Page joined the Americas Continent organization as the Chief Information Resources Officer- Americas. Over the last four years Page has led the IT integration for the Autograph Collection, Gaylord Hotels and Delta Hotels and Resorts. In 2011, Page was honored with a place on Computerworld's Premier 100 IT Leaders.For more information and the full list of Board members, visit to a web page:

INTEREL Water Management System Named Top Hotel Technology Innovation by HTNG Members

HTNG · 7 March 2016
CHICAGO - (March 3, 2016) - Hotel Technology Next Generation (HTNG), the membership association that unites the world's hospitality companies and technology innovators to solve industry challenges, announced that its members have awarded the 2016 "TechOvation Award" to the INTEREL Water Management System.The First Runner-Up innovative solution was Relay, delivery robot for hotels by Savioke, and the Second Runner-Up was Travel Tripper's Travel Tripper Rate Match. HTNG CEO Michael Blake, Hospitality Technology Editor-in-Chief Abby Lorden and emcee Nick Price, presented the awards at the annual HTNG North American Conference in Amelia Island, Florida on March 3rd, 2016."We at INTEREL truly appreciate the support and validation of HTNG and the hospitality industry's technology leaders", said CEO Florian Gallini in accepting the award. "We trust the industry will recognize the immense opportunity for water savings and sustainability that the INTEREL Online Water Management System delivers and the social responsibility that comes with it."The INTEREL Water Management System is the world's first TCP-IP based hospitality guestroom water management solution. It delivers precise, intuitive and attractively designed capacitive touch, icon-based guestroom basin and shower control panels, combined with a future-proof, innovative electronic water valve controller.The first runner-up technology from Savioke was Relay, delivery robot for hotels is the first autonomous robot for hotels. It delivers amenities to guest rooms quickly (typically under 5 minutes), delighting guests and leaving staff free to interact with guests.Travel Tripper's solution Travel Tripper Rate Match is a price matching widget installed into a hotel's booking engine. When a guest checks for rates availability, the widget instantly compares the hotel's current rate with several OTAs.HTNG's TechOvation Award is the next generation of the association's hospitality technology innovation competition, which launched seven years ago as the "Most Innovative Hospitality Technology Award." Proudly, this event continues to acknowledge and gratify top technology innovation within the hospitality industry. Together with official media partner Hospitality Technology, this year's event featured 15 contestants who presented their most innovative solutions for 2016 in a five-minute timeframe on stage. From the pool of presented hospitality technologies, three finalists were selected by a panel of hospitality IT executives and consultants. The three finalists continued on to a final round where the entire audience at the HTNG 2016 North American Conference determined the ranking of the final three.The winner and runners-up can immediately start using the award's seal on product promotional information and packaging. The association's website has information about all 15 contestants at


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