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Hospitality is and will remain a heartfelt industry

Hospitality ON - 15 November 2017
We are now faced with an infinite set of possibilities. The range of our products will be constantly redefined by the predictive model, which will enable us to anticipate and fulfil almost all of our customers' wishes. Hotel performance will also depend on brand strength and customer experience. This customer, who is increasingly present and whose requirements and needs are multiplying. This same client, now has a major influence on the e-reputation of our accommodations and expects an unforgettable experience: the memory that we offer him must mark his heart and mind.In order to cope with these inevitable developments, it will be necessary to reinvest in human resources and transform the organisational structures and missions, but also rethink reception and provide services. In short, constantly redefining service, which is nothing more than the interaction between clients, staff and physical support.By putting people back at the heart of the company, by valuing its missions, skills, motivations, know-how and enthusiasm we will progress in providing the service. So far we have invested in training our employees' brains, in learning, in execution, in transmission, in management. Their hearts must now also be educated and we must help them develop their humanity.At the headquarters of our companies, we need great strategists, but also great managers to make decisions on a daily basis, because in our business, one cannot do without the other. The right balance between operational staff, knowledge and power is the key to the success of our business. It is also in these areas that the desired and announced breakthrough must be achieved.There is one thing that artificial intelligence will probably never be able to match. The Greeks called it phantasia: our exceptional ability to dream, imagine, enjoy, improvise, to take an opposing position... in short, to create the conditions for progress. By combining human intelligence and artificial intelligence, we will enable our industry to enrich its soul, avoid the disasters that await us and return to prosperity. It is this right balance between intelligence, nous and phantasia that will determine our ability to make dreams come true.

Hospitality: You sleep, you dine

Hospitality ON - 7 November 2017
Here again, digital companies such as Deliveroo, are multiplying the catchment area of restaurateurs without forgetting to take a substantial commission - any resemblance to hospitality players is not accidental.The sector faces many significant challenges. Employees dislike this demanding line of work, with its far from administrative hours, devaluation of the restaurant trades and their know-how. The exponential development of takeaway catering parallels changes in customer habits. The power of catering groups stands in the face of restaurant craftsmen who find it difficult to comply with regulatory and fiscal requirements that are sometimes totally inappropriate to their structure. All these pitfalls must be overcome by deploying the skill of a seasoned captain.Some of them change courses by proposing new concepts that surf the wave of new trends and customer expectations. Friendly spaces where kitchens open onto the dining room offer a show skillfully orchestrated by chefs who are increasingly becoming media personalities.Menus and supplies are also evolving for more local, organic products that answer the demand for authenticity and healthy cooking. Special diets based on choice or health concepts are increasingly taken into account. However, this return to the origins - after many years of using processed products - has a cost in terms of raw material purchase but also in terms of working time and preparation, which requires very precise organisation, a bursar and management as well as qualified personnel.The arrival of digital technology in the catering industry will, and for some already does, make it possible to streamline and simplify management between the dining room and the kitchen, for example with orders placed on a tablet in real time. Some hotels invite their guests to order their meals directly from their smartphones with the possibility of picking them up whenever they want.Flexibility, authenticity, healthy cuisine and an original image are the watchwords for an increasingly informed, health-conscious customer who wants to respect his dietary habits. Restaurateurs must find the concept that works and adapt quickly or die.After having long considered the sector a necessary evil, an important cost item that is difficult to turn to profit, hoteliers now give it the importance it deserves.A real living space in the hotel, where all customers meet in more porous and flexible spaces at any time of the day, relaxation and catering areas become a tool for differentiation and an additional argument at the service of the property's identity. Combined with a permanently available grocery store offer at certain brands - notably hotel apartments and tourist residences - the restaurant area occupies a central position in shared living areas and plays an active role in the evolution and growth of hotel products.It is open to local customers and contributes to the life of the destinations where accommodations are located. Sushi shop, tapas bars, finger food.... these rapid and user-friendly consumption patterns meet current consumer expectations.
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Real estate: AirBnB builds a new strategy

Hospitality On (by MKG Hospitality)·Requires Registration - 23 October 2017
The US based company has announced the construction of an apartment block being built in partnership with a property developer in Kissimmee, Florida. By embarking on such a development, is the giant starting what could be a strategic turning point?
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HR and Career Development: The Best Hospitality Initiatives at #WHA17

Hospitality On (by MKG Hospitality)·Requires Registration - 20 October 2017
A few weeks ahead of the 2017 Worldwide Hospitality Awards ceremony, meet the 12 candidates for the award of "Best Human Resources and Career Development Initiative", and vote for your favourite. Ressources humaines et développement de carrière Ressources humaines et développement de carrière This year, no less than 12 candidates have been shortlisted for the title of "Best Human Resources and Career Development Initiative" at the Worldwide Hospitality Awards. Candidates presented a variety of submissions, which can be grouped into several categories:
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Worldwide Hospitality Awards: prestigious guests!

Hospitality On (by MKG Hospitality)·Requires Registration - 19 October 2017
This 18th Worldwide Hospitality Awards ceremony will welcome Sébastien Bazin, Luc Chatel, Jean-Baptiste Lemoyne, Gérard Pélisson and Sir David Michels. This notable guests will be at the Intercontinental Paris le Grand on November 8, 2017.

Reinventing Grand Paris: Focus on new hotel projects [Interactive Map]

Hospitality On (by MKG Hospitality)·Requires Registration - 19 October 2017
The winners of the call for projects for the metropolis of Grand Paris have been announced. Among the 51 designated sites, more than ten include innovative hotel projects. Location, design, capacity, operator... what characteristics will these new hotels have?
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The hotel industry, driving economic transformation in China

Hospitality On (by MKG Hospitality)·Requires Registration - 18 October 2017
As the 19th congress of the Chinese Communist Party gets underway, the latest development plan will be launched. Shifting towards a more consumer and service based economy, the hotel sector has given ample reasons for satisfaction; promising growth of the hotel offer and the arrival Chinese hotel groups at the world summit.
Article by Georges Panayotis

Supply and demand policy: the destination alone will decide

Hospitality ON - 18 October 2017
As we have already mentioned, new technologies, new services and changes in mentalities in the management of human resources will all play important roles in renewal; but that is not all. It is also essential to revitalize investments in the sector to develop a coherent and attractive offer.For a few years now, the profitability of our industry has been shrinking for a number of reasons including heavy taxation on a sector that, in 2015, represented more than 7.2% of French GDP (transport, accommodations, catering). The second is that the hotel business benefits from a speculative bubble linked to real estate and very high initial investment levels. If you respect the 1000th scale rule, the prices that ought to be set are much higher than what the client is willing to spend, and all the more so since the development of alternative accommodations offers that are priced much more competitively than traditional hotels. With more and more competitors in the starting blocks it is time to redouble our efforts to achieve consistently competitive performances and stay on the podium.The decline in productivity combined with very high prices directly impacts occupancy rates and the competitiveness of our hotels. The rise of new destinations on the world stage increases the pressure on prices and encourages operators, owners and investors to postpone their capital expenditures. This renewal and repositioning of supply is vital for the sector, yet the absence of inflation and the lack of tax incentives are major obstacles. The sector lacks dynamism and only has its margins to carry out renovations and / or launch more attractive and competitive new concepts.If the government and public authorities need to offer any incentive, it must be reasoned and coherent in order to level the playing field between investments in the hotel industry and those in industry which are currently being widely favored. It is important to encourage more new projects and to have a medium- and long-term vision of the French hotel market by focusing on destinations with real development potential and a real need for new accommodations to absorb demand that is truly destined to develop. It is no longer a question of satisfying the political ambitions of elected officials who wish to meet the expectations of their constituents but to check who is performing well and why, and where will growth really be in the future.The destinations where investment is needed are currently undergoing major changes and benefit - or will soon benefit - from a coherent strategy in tune with customer expectations to maximize their appeal to potential tourists. Easy and competitive access, differentiating and comprehensive services and leisure offers, quality accommodations, well positioned communication in connection with the assets of the territory ... It is not renovating outdated properties that are unsuited to current service quality or environmental quality standards for the umpteenth time that will resolve the lack of competitiveness of destinations in France. Doping is not a viable solution for the French hotel industry. Some destinations were strong in the past but are no longer or will not be competitive, it will be necessary to redirect investments where there is real potential.In order to truly reach the benchmark of 100 million tourists in 2020 and take full advantage of the opportunity offered by the Olympic Games in 2024, as London did with the Olympics in 2012, it is necessary to ask the right questions and adopt the right strategies. It is not through the work of operators that the competitiveness of accommodations will return but through promoting the development of intelligent destinations that will become the locomotives of France in terms of tourist activity. To ensure that this opportunity benefits France and its entrepreneurs as much as possible, we are working as a team now and are building a medium and long-term winning strategy that is also profitable to make France a destination worthy of the global competition it will host in 2024. It is by detecting the potential of our young athletes that we can bring them to victory.
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At the Ch+teau de Versailles, the future palace of Alain Ducasse & Stephane Courbit is unveiled

Hospitality On (by MKG Hospitality)·Requires Registration - 16 October 2017
The details of the hotel being constructed within the building "Grand Control" at the Château de Versailles, scheduled to open in the fall of 2019, are becoming clearer. Room & suite sizes, average prices, additional services ... the future operator has specified the outlines of what will be on offer in this new hotel, which aims to obtain the famous distinction "palace". In 2016, Stéphane Courbit and Alain Ducasse won the bid process that saw no fewer than 25 candidates compete against each other. Guillaume Fonquernie, referring to his successful bid, attributes it mainly to "a better bid in terms of rent, with part fixed, part variable as well as a guaranteed minimum, a rich offer of products and services much like the Château de Versailles, and a refined plan, with Alain Ducasse". He went on to provide details of the latter.
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Innovative Concepts: Meet the Candidates #WHA2017!

Hospitality On (by MKG Hospitality)·Requires Registration - 16 October 2017
A few weeks ahead of the Worldwide Hospitality Awards 2017, take a look at the 14 candidates for the "Best Innovative Concept" award, and vote for your favorite. Meilleure innovation en concept hôtelier Meilleure innovation en concept hôtelier This year, there has been 14 entries for the title of "Best Innovative Concept Hotel" at the Worldwide Hospitality Awards. The candidates presented a wide variety of entries, which can be grouped into several categories:

Hotel supply in Australia following the acquisition of Mantra, by AccorHotels

Hospitality On (by MKG Hospitality)·Requires Registration - 13 October 2017
The announcement, by AccorHotels, on the acquisition of Mantra Group could give rise to a hotel giant on the Australian continent. The group led by Sébastien Bazin could even, subject to the agreement of competition authorities, reach a higher market share than they have in France. What would be their share, relative to the Australian market? And what other considerations are there?

ONYX and YOO partner to develop in Asia

Hospitality On (by MKG Hospitality)·Requires Registration - 13 October 2017
This new partnership aims to expand the presence of YOO Hotels and resorts and Yoo2, its lifestyle brand, in the Asia-Pacific region. For now, the English group plans to develop three hotels in southeast Asia, in addition to the one it already has in Hong Kong. This partnership should make it possible to invest the region more massively in the years to come. According to John Hitchcox, Founder and CEO YOO Hotels, "This expansion opportunity in some of the world's fastest growing hotel markets will ensure that even more travelers will soon be able to experience YOO's unique designs and guest experiences."

Airbnb for Work, travel for work without sacrificing the comforts of home

Hospitality On (by MKG Hospitality)·Requires Registration - 13 October 2017
With over 4 million property listings, Airbnb is unquestionably one of the biggest, if not the biggest, accommodation supply platform available today. But how are they evolving to incorporate business based stays into their ever-growing list of properties.
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Is Facebook secretly preparing hotel booking functionality?

Hospitality On (by MKG Hospitality)·Requires Registration - 13 October 2017
Facebook, with 2 billion users worldwide, could launch itself into the world of online hotel booking. This is not the first time Facebook has shown interest in this type of market, which has already of invested in by Google (yet to produce results), and many other companies in Silicon Valley. With this new appointment, under the title of Director of global travel strategy, their aims are becoming clearer.

Jean-Baptiste Lemoyne at the WHA 2017

Hospitality On (by MKG Hospitality)·Requires Registration - 12 October 2017
Jean-Baptiste Lemoyne will speak during the Worldwide Hospitality Awards ceremony on November 8, 2017 from 18h at the Intercontinental Paris Le Grand. Secretary of State to the Minister for Europe and Foreign Affairs, Jean-Baptiste Lemoyne was previously senator of the Yonne in 2014. He joined "République en Marche" in 2017 after supporting Alain Juppé's candidacy, and he was co-author of the labor law known as "El Khomri".

Radisson Blu signs a third hotel in Ethiopia

Hospitality On (by MKG Hospitality)·Requires Registration - 12 October 2017
The group Carlson Rezidor, which already operates a Radisson Blu in the Ethiopian capital of Addis Addeba and should soon open a second, just announced the signature of a third property in Ethiopia that should open in 2020. Radisson Blu heads to the southeast of the country to open a property in Bishoftu. The Radisson Blu Hotel Bishoftu will have 152 rooms, a restaurant, as well as a bar. Guests will have access to a swimming pool, a spa and a fitness room, as well as many meeting areas.

Holiday Inn & Suites pursues growth in Dubai

Hospitality On (by MKG Hospitality)·Requires Registration - 12 October 2017
The Holiday Inn & Suites Business Park Dubai should open by 2021. It will be the ninth hotel by the Holiday Inn brand in Dubai. The hotel should have 350 rooms. Guests will have access to two restaurants, a conference hall and many meeting spaces. The be in a mixed-use development with some 400 residences and a small shopping arcade. This opening should allow Holiday Inn to benefit from the boost in arrivals due to Expo 2020 and its tourism benefits for Dubai.
Article by Georges Panayotis

Hospitality HR & Innovation: Fracture, rupture, humanity

Hospitality ON - 11 October 2017
Lately there has been talk of rupture regarding new hybrid products, hotels, and also inns that respond to the needs of millennials, post adolescents or carefree adults who wish live and share a community experience. If we look at the overall picture we can finally see innovations on certain segments, but is this a real trend? The question deserves to be asked, but the answer is not so evident.What is certain is that a rupture took place in our profession a few decades ago when we decided to subcontract everything: housekeeping, laundry, catering, maintenance, recruitment and even management. But when you subcontract everything, you lose control and become a customer of external service providers and wind up being at the mercy of their productivity, their reliability and their competitiveness. Paralyzed by contracts in all branches of business, hoteliers lose their ability to act as well as their control over business operations. In order to be profitable, retain clientele and satisfy them it is important to keep a manoeuvring margin in order to adapt and be able to react to market fluctuations and customer expectations, especially in times of crisis.It is urgent to ask the right questions, big data will radically change the founding principles of all trades including the hospitality industry. In what trades will humans be able to compete with artificial intelligence tomorrow? To what aspect of the industry can the hotel employee add value with respect to all these algorithms? This is no longer science fiction: this is real, in the daily lives of everyone in the four corners of the world. As human beings our added value may be summed up in our individual characteristics that differentiate us from our new competitors, robots. We are intelligent, so are machines - maybe even more so..., we are sensitive, and have the ability to interpret and convey emotions that even the latest state of the art robots are incapable of transcribing and interpreting; most of all we are versatile and it is precisely this versatility that needs to be further developed. Our ability to adapt has allowed our species to stand the test of time, and we can make a good bet that we will also be able to overcome the current challenges.But in order to do this it is important to reinvest in human resources, put the employee back at the center of a property's projects, upset organizational charts and missions, rethink welcoming and providing services, it is in this area that the long-awaited rupture can be realized. It is by putting the focus back on the people who make the company, by valorizing their missions and relying on their skills, motivations, know-how and enthusiasm that it will be possible to bring some extra soul that is lacking cruelly in many of today's hotels.The hotel of tomorrow will no longer be just a hotel, it will be a place of life, a place of welcome and encounters that is integral to the destination. Hospitality, in the noble sense of the word, will be the key word. The new concepts make no mistake when they digitize tasks that have no added value - such as check-in and check-out - and take pride in a homey welcome in a cocooning atmosphere with employees all willing to offer advice about the destination in order to experience it "like a local". By reviving our humanity, which had been quashed by individualism in recent years, we will succeed in reconquering our peers, who are our customers, and with them, perfect servuction which is the key to the success of our profession.
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Worldwide Hospitality Awards: as advisory board headed in new directions

Hospitality On (by MKG Hospitality)·Requires Registration - 11 October 2017
As guarantor of the smooth running of the competition, the Advisory Board plays an important role. One of its purposes is to select the winner for the Lifetime Achievement award. The purpose of this award is to showcase a figure who has marked the hotel industry and career with their accomplishments. The Advisory Board also selected the finalists of other categories. http://hospitality-on.com/en/news/2017/10/11/worldwide-hospitality-awards-as-advisory-board-headed-in-new-directions/#ixzz4vm2LaloX
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Tujia, rival to Airbnb in China, raises $300 million (250 million euros)

Hospitality On (by MKG Hospitality)·Requires Registration - 11 October 2017
Tujia raises $300 million through China's largest travel agent, Ctrip, and All-Stars Investment.
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Hong Kong, growth through supply

Hospitality On (by MKG Hospitality)·Requires Registration - 9 October 2017
Globally renowned as a key financial hub, how has Hong Kong managed to maintain growth during and after a dramatic drop in visitors from mainland China.

Millennium Hotels pursues growth in New-Zealand

Hospitality On (by MKG Hospitality)·Requires Registration - 9 October 2017
With this acquisition, Millennium & Copthorne confirms its development in New-Zealand, and Auckland in particular, where the group already has two properties. It will be a Millennium property. The M Social Auckland will have 190 rooms and two suites with a designer atmosphere. The hotel will also have a restaurant and meeting rooms. It will be the second hotel by the design brand M Social; the first opened in Singapore in June 2016.

"Hospitality is an interesting, sexy business!" Stephen McCall, IHG

Hospitality On (by MKG Hospitality)·Requires Registration - 6 October 2017
Interview with Stephen McCall, Chief Operating Officer Europe for IHG, who took the time to review for Hospitality ON the perspectives of the British group and the main contemporary trends of the industry.
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Discover the candidates for the 2017 Worldwide Hospitality Awards, and vote online!

Hospitality On (by MKG Hospitality)·Requires Registration - 6 October 2017
Voting is underway to elect the most innovative candidate of the Worldwide Hospitality Awards 2017 edition. You will have the opportunity to select your favorite project from among more than 10 categories.
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Niu strengthens its presence in Hamburg

Hospitality On (by MKG Hospitality)·Requires Registration - 6 October 2017
The niu Bricks Eppendorf (a name inspired by the colors of the working-class neighborhood its located in) will open in 2019, in partnership with S&P Commercial Development GmbH, a German company. The hotel should have 192 rooms with urban design. A lobby and bistro complete the amenities of the hotel, which is inaugurating the beginning of a partnership between Novum and S&P Commercial Development. Novum Hospitality Group currently has 30 hotels in the pipeline or under development and the first to open should be the niu Cobbles, in Essen.

Hilton to invest 50 million dollars in sub-Saharan Africa

Hospitality On (by MKG Hospitality)·Requires Registration - 5 October 2017
Hilton is determined to relaunch its development on the African continent, with this investment that is especially directed at three upscale collections: Hilton Hotels and Resorts, Doubletree and Curio Collection. The 50 million dollars should cover the transformation of close to 100 hotels, or close to 20,000 rooms. The first to benefit from this investment should be the DoubleTree by Hilton Nairobi Hurlingham (Kenya), a 109-room hotel under refurbishment, and the DoubleTree by Hilton Kigali City Center (Rwanda), with 153 rooms. For the time being, Hilton operates 19 hotels in Africa, and 29 more are under development.

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