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New Luxury Hotel, The Ritz-Carlton, Jeddah, Saudi Arabia, Installs the InvoTech RFID Uniform System

InvoTech - ·9m
LOS ANGELES, CA - July 25, 2017InvoTech Systems, Inc., a solutions provider for hotels, casinos, and resorts worldwide, announced The Ritz-Carlton, Jeddah implemented its RFID Uniform System to manage uniforms for 600+ person staff. InvoTech has implemented inventory management systems for hundreds of international hotel, casinos, and resorts worldwide. Please click here for more information on InvoTech's uniform, linen, and laundry systems for efficient operations.InvoTech has several Uniform System installations in the Middle-East, but this is the first in Saudi Arabia. The InvoTech Uniform System is used in more than 35 Ritz-Carlton hotels worldwide.The RFID technology allows for multiple uniforms to be processed simultaneously and automatically. The InvoTech Uniform System establishes a perpetual uniform inventory and has extensive reporting capabilities to determine and forecast appropriate uniform purchases. The system manages employee uniform assignments and tracks laundry activity without manually sorting and hand-counting. This provides significant cost saving benefits by eliminating losses, reducing purchases, and lowering laundry bills."The InvoTech on-site installation services were very professional and knowledgeable. The training was on-point and clear. During the implementation and installation, the InvoTech installer made sure that that our staff were very comfortable with the daily processes and the managers understood the reports and benefits.", said Sudhir Gogeneni, Assistant Director of Rooms "The luxury hotel is true to every sense of the word, and the uniforms reflect the same standards. Monitoring the upkeep of the uniforms will ensure that reflection stays true to what The Ritz-Carlton, Jeddah is trying to achieve, which is one of the many benefits our Uniform System provides.", said Oswald Lares, InvoTech Systems, Director of Sales & Marketing.InvoTech's clients include Madison Square Garden, Universal Studios Hollywood and Florida, MGM Resorts International, The Ritz-Carlton, Hyatt Hotels, Marriott, Hilton Hotels, Loews Hotels, Mandarin Oriental, and the Empire State Building. International clients include LEGOLAND Dubai and Japan, Venetian Macau; MGM Macau; MGM Cotai; Park Hyatt Sydney, Australia; Perth Arena, Australia; Four Seasons Hotel Seoul, Korea; Resorts World Sentosa, Singapore; Systematic Laundry, Singapore; Genting Malaysia; and Palace Resorts and Laundry, Mexico.About The Ritz-Carlton, JeddahThe Ritz-Carlton, Jeddah boasts striking architecture and elegantly designed spaces. InvoTech's UHF-RFID Uniform System will manage The Ritz-Carlton, Jeddah inventory for its 600+ employees operating in this 224-room luxury hotel with two restaurants, spa, 20 meeting spaces, conference facilities, press room, ballrooms, and a full array of other amenities.Located along the Al Hamra Corniche and overlooking the Red Sea, the palatial hotel celebrates classical design with Arabic accents featuring Royal Suites that blend the essence of glamour, Saudi heritage and provoke a feeling of Royalty. The hotel experience also offers exceptional dining venues that combine authenticity with regal ambience. As befitting a hotel of such imperial stature, guests are offered a selection of gourmet dining venues, including Reyhana, the signature all-day dining buffet restaurant featuring international favorites; and Karamel lobby lounge for leisurely breakfast, lunch or the signature afternoon tea. For more information on The Ritz-Carlton, Jeddah, please visit www.ritzcarlton.com/jeddah
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6 Reports every Hotelier Needs

Inn-Flow Hotel Software - 16 July 2017
Hotel operations move fast and at times it can feel like there are a dozen fires to put out. As a hotelier, you want to spend your time growing your business and maintaining your vision. But you also want to remain ever-vigilant about threats to the bottom line.Inn-Flow's auto email reports deliver vital labor and accounting analytics in order to free up your time and energy. By automatically emailing out key reports, your managers, co-owners, executives, and departmental heads will be better able to independently keep things on track. Now you can focus on the bigger picture.View the 6 Reports Every Hotelier Needs
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Heart of America Group Selects Broadvine to Revolutionize Reporting and Analytics

Broadvine - 12 July 2017
Raleigh, NC -- Broadvine, a leader in Business Intelligence and Analytics software for the hospitality industry, announced today that it is implementing its cloud-based Reporting modules, including Labor Management, for Heart of America Group, one of the premier design, construction, and management companies in the Midwest."As both owners and operators of over 16 properties in the Midwest, Heart of America knows their General Managers' time is best spent with their guests instead of creating spreadsheets," said Shawn Barber, CEO of Broadvine. "With Broadvine, Heart of America Group will have real-time information at their fingertips and enable data driven decisions that drive profitability and increase guest satisfaction.""Broadvine's Reporting software will enable us to analyze our properties' performance and metrics from a single place ," said Chuck Ullrich, CFO of Heart of America Group. "Our brand leaders, corporate team, and properties will have the information and analytics needed to ensure we are meeting our financial and service level goals."Broadvine's application delivers robust Business Intelligence via Reporting, Forecasting, Expense Management and Labor insights to hotel management companies worldwide.About Heart of America GroupStarting with a 100-seat restaurant back in 1978, The Iowa Machine Shed, Heart of America Group has evolved into one of the Midwest's premier design, construction, and management companies with a 39-year history of developing award-winning properties. Currently Heart of America Group is located in ten metropolitan areas across six Midwestern states. For more information, visit www.heartofamericagroup.com.
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Sertifi Takes Frictionless Business Global with International Payments via CyberSource Payment Management Platform

Sertifi - 29 June 2017
Sertifi Closing Pro+ picks up where traditional eSignatures leave off by allowing hotel properties and other hospitality businesses to quickly capture signed agreements and secure guest payments within minutes online. By adding the payment component to Sertifi Closing Pro+, the closing process is simple and secure for guests.Sales contracts, banquet event orders (BEOs), and other documents are completed by means of eSignature. After signing, guests are promptly directed to submit payment online, and the funds are collected immediately.Now - via the integration with CyberSource - Sertifi customers can swiftly collect signed agreements and guest payments regardless of country and currency, making the solution perfect for sales and catering groups worldwide."We're happy to integrate with CyberSource and enhance our global capabilities and reach for customers. Given CyberSource's global footprint, we can now provide customers the opportunity to connect with nearly 100 acquirers and processors in more than 190 countries and territories so they can quickly close business anywhere, anytime, in multiple currencies," said Nick Stojka, Co-Founder at Sertifi.Through the combined sign-and-pay process with Sertifi, hospitality companies gain many benefits including:Elimination of paper authorization formsReduced PCI scopeShortened sales process and greater efficiencyReduced costs from print, sign, and faxConvenience for on-the-go guests"Hotel properties are rapidly moving away from traditional means of collecting written signatures and sensitive payment information for bookings. In today's digital economy, they are looking to make eSignatures and secure digital payments the norm," said Andre Machicao, senior vice president, CyberSource. "Our payment management capabilities, coupled with Sertifi's eSignature tool, are empowering hospitality businesses to quickly deliver innovative and frictionless booking services to their customers globally."
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Centreviews and SpendBridge Join Forces to Provide an Integrated Source-Procure-Pay Solution for the Hospitality Industry

Centreviews/API Outsourcing Inc. - 26 June 2017
savings on purchasesenforcement of negotiated pricing discountsvisibility of invoices and elimination of duplicate invoicesenforcement of proper approvals on purchases and invoicesability to capture early pay discountsoptimization of payments that can maximize payment card rebatesreduction in time and costs for auditsThe cloud-based solution is optimized for mobile and will enable your employees, whether mobile or in located in various properties, make the best decisions for your company.Visit the Centreviews booth at HITEC at Metro Toronto Convention Center in Toronto, Canada, June 26-29, 2017 and register to win a free tablet.BOOTH 752About CentreviewsCentreviews Business Intelligence Suite is a simple, scalable, and secure solution for back office departments and professionals. It is a suite of solutions that helps companies identify, resolve and prevent problems with their accounts payables, accounts receivables or document management processes. It is a cloud-based, mobile optimized platform that can be integrated with existing processes and technologies that enables companies to implement and maintain best practices for accounts payable, accounts receivable and document management process to improve visibility, improve controls, improve efficiencies, and improve profits! For more information, please call +1.651.675.2600 or visit www.centreviews.comAbout SpendBridgeSpendBridge provides an intuitive storefront that people want to use - inspiring a culture of efficiency. SpendBridge is a cloud-based solution that brings a refreshing new perspective to spend management across the source-to-pay business ecosystem. SpendBridge unifies all systems, producing actionable spend analysis and accurate budget information SpendBridge brings together all products and vendor catalogs into one intuitive storefront that simply works - for every user across all locations. For more information, please call +1.800.284.6002 or visit www.spendbridge.com
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HITEC News: Maestro PMS Adds Integrated Digital E-Signature Reservation and Sales & Catering Contract Execution to List of 600+ Supported Interfaces

NORTHWIND-Maestro - 22 June 2017
Markham, Ontario -- Maestro PMS, the preferred technology solution and property management software provider of leading independent hotels, resorts, condos and multi-property groups, will launch its E-Signature capability at HITEC 2017 Booth 1219 in Toronto June 26-29.E-Signature enables independent operators to close more meeting and event business faster by letting clients and meeting planners execute sales and catering and room reservation contracts remotely.As a forward thinking leader in technology for independents, Maestro PMS is continuously building partnerships to provide data integration and interfaces with more than 600 third party systems that give independents the freedom to operate the way they want.Click here for more information on how to reserve, engage and socialize with Maestro PMS property software."For over 35 years Maestro has specialized in providing property management software systems for independent operators."Each property has unique requirements and relationships with third party providers. Many operators ask if the Maestro PMS will interface easily with systems they use and value," said Warren Dehan, Maestro PMS President. "In almost all cases the answer is yes."Maestro interfaces with hundreds of third party systems, and we are continuously developing new integrations to ensure our clients are not locked in to limited options."Our clients have a voice and we listen." Maestro supports every major GDS, CRS, Channel Managers and POS systems, all major revenue management, electronic lock systems, and dozens of in-room offerings, and other systems."All our interfaces are compatible with both our cloud hosted and our on-premise Maestro solutions," Dehan said.In addition to a large portfolio of current interfaces, Maestro provides its proprietary Application Program Interface (API) to third party companies to streamline interface development for the growing number of new system providers entering hospitality."New system providers can quickly develop an interface for Maestro with our API," Dehan said."We also work within HTNG's mainstream interface guidelines for new development. As an example, Maestro also interfaces with Comtrol Corporation's Lodging Link solution, which provides hundreds of interface options."Maestro PMS, which offers 20+ integrated modules on a single image database delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back.
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RobertDouglas Advises Luxe Hotels on Strategic Refinancing of the Luxe Rodeo Drive Hotel in Beverly Hills, California

RobertDouglas - 21 June 2017
Los Angeles, CA -- RobertDouglas announced today that it advised on the refinancing of the Luxe Rodeo Drive Hotel in Beverly Hills, California. The low-leverage, ten-year, fixed-rate, interest-only financing was provided by a leading real estate finance company and will ultimately be contributed to a commercial mortgage backed securitization pool. The terms of the refinancing were not disclosed.The 84-room boutique Luxe Rodeo Drive Hotel is the flagship of the Luxe Hotels brand and boasts the distinction of being the only hotel located on the world-famous street, Rodeo Drive. The property is situated in the heart of Beverly Hills' famed "Golden Triangle" on the 300-block of Rodeo Drive and includes 6,800 square feet of fully-leased ground floor retail space on Rodeo Drive.Set amongst couture fashion houses and restaurants, the hotel provides its guests with the sense of being in a private club, with exclusive access to the Luxe Club on Rodeo lounge and the Rooftop360 spa, fitness studio and outdoor cinema space which are exclusively available to guests staying at the hotel. Known for conveying a stylish blend of the relaxed Southern California spirit and the elegance of Beverly Hills, the hotel's wrap-around Rodeo penthouse terrace and open rooftop deck are part of the many indoor/outdoor meeting spaces at the property."This was a highly competitive process with lenders responding enthusiastically to the financing request," noted Stephen O'Connor, a Principal and Managing Director of RobertDouglas. "Without overburdening this flagship asset for Luxe Hotels, the Sponsor was seeking to consolidate debts across their portfolio while lowering their average cost of capital and fully mitigating interest rate risks over the long term.""We sourced a lender who delivered maximum flexibility at highly efficient pricing with a smooth underwriting and closing process; thereby ensuring the long-term financing security for this truly irreplaceable asset," remarked Lindsey Whang, Associate at RobertDouglas.About RobertDouglasRobertDouglas is a real estate investment banking firm with offices in New York, Los Angeles and San Francisco that specializes in the sale, financing and equity capitalization of hotel, resort and gaming properties throughout North America. Founded by two of the hotel industry's pre-eminent finance professionals, Rob Stiles and Doug Hercher, RobertDouglas offers exceptional domestic and international institutional investor and lender relationships. RobertDouglas combines the capital markets sophistication of top-tier investment banks with detailed hotel underwriting and asset management experience, providing the firm with unique capabilities in an underserved market. For more information, contact info@robert-douglas.com or go to www.robert-douglas.com.
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Top Hotel Management Company Implements Aptech's Execuvue(r) Business Intelligence System

Aptech - 20 June 2017
PITTSBURGH -- Aptech Computer Systems, a leading provider of hospitality enterprise accounting, budgeting, forecasting, and business intelligence systems, announced today that TPG Hotels & Resorts has deployed Execuvue Enterprise Business Intelligence System.TPG Hotels & Resorts is a top-ranked hospitality management company and fully accredited operator of the industry's most respected brands including Marriott (Starwood), Hilton, Hyatt, IHG and others."With a national portfolio of more than 50 hotels operating multiple brands coast to coast, it is essential that we have reliable tools for gathering real time hotel data in a seamless single-source manner," said Michael Brown, vice president of business intelligence for TPG Hotel & Resorts."Execuvue automatically gathers the hotel data from all our properties."It and enables us to easily create customized daily roll up analysis for our entire portfolio which streamlines the entire reporting process."Through Execuvue's powerful automation, the time needed to compile data should be greatly reduced and provide more time for thorough analysis and timely decision making." Aptech Computer Systems is an IBM Premier Business Partner that offers Execuvue web-enabled Business Intelligence, Targetvue Budgeting and Forecasting, and PVNG Enterprise Back Office systems that are 100% hospitality specific. Aptech is the only company that provides a complete suite of financial management and analysis solutions for the hotel industry.About TPG Hotels & ResortsPre-approved by all the leading global hotel brands, TPG Hotels & Resorts is an operator of hospitality assets across all chain scales with an historical operating platform of over 150+ branded, independent and boutique hotels comprising more than 25,000 guestrooms in 30 states. Today, TPG Hotels & Resorts is the 7th largest hotel management company in U.S. generating over $840 Million in annual revenue (ranked by guestrooms - Hotel Management Magazine 2016). TPG is a fully integrated hospitality management company actively engaged in hotel operations, renovations, development and acquisition/asset repositioning across the country. For more information please visit: www.tpghotelsandresorts.com.About Aptech Computer Systems, Inc.Aptech Computer Systems, Inc., based in Pittsburgh, Pennsylvania, is the only provider of a fully integrated enterprise accounting, business intelligence and planning ecosystem to the hospitality industry. All of its clients are companies like yours, which own or manage hotels. Its solutions help customers at both the corporate and property levels understand their financial and operational data for faster goal achievement.The company is renowned for introducing business intelligence into the hotel industry, and offers a solid resource of hospitality professionals. Aptech is an IBM Software Value Plus Partner and Premier Solution Provider, as well as a Prophix Premier Business Partner.Incorporated in 1970, Aptech's state-of-the-art back office, true business intelligence and enterprise planning solutions are 100% hotel specific. Solutions include PVNG, Execuvue, and Targetvue. Clients comprise over 3,500 properties - including large chains, multiple-property management companies and single-site hotels. Execuvue is registered to Aptech Computer Systems, Inc. All other trademarks are owned by their respective holders. For more information please visit www.aptech-inc.com.
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Nor1 to Host Three Information Packed Workshops at HSMAI ROC 2017 In Toronto, Canada

Nor1 - 20 June 2017
Santa Clara, CA -- Nor1, the leader in hospitality merchandising technology, is pleased to announce it will host three free workshops as part of this year's HSMAI Revenue Optimization Conference in Toronto, Canada on June 27, 2017. "I am extremely gratified that Nor1's commitment to education has allowed us these opportunities to share leading edge ideas with the best and most innovative in the hospitality industry," said Jason G. Bryant, Nor1's Founder & CEO.Filled with timely and compelling content, all three workshops will offer invaluable educational opportunities to hospitality revenue and operational professionals looking to drive incremental revenue while providing superior guest experience. The workshops will be held at the Metro Toronto Convention Centre, SOUTH Building (222 Bremner Blvd), Room 711.Workshops hosted by Nor1:Successful Merchandising: The Happy Confluence of Revenue Management and Digital MarketingIdentifying upselling opportunities and creating compelling offers is only half the merchandising battle; guests must be presented with offers to be able to buy them. Revenue management must work hand-in-hand with digital marketing to ensure compelling offers are displayed to prove the value to the guest and the hotel. Where do guests want to see offers and what's the best way to present an offer to enhance CTR and conversion to prove the value of the offer?Workshop details:Tuesday, June 27th, 2017 | 1:30 - 2:20pmModerated by Pavan Kapur, SVP Global Gaming, Nor1Speakers:Chris LaRose, Vice President, Marketing Support Services, Hilton Hotels & ResortsAlex Kadota, Director of Revenue Management, Downtown Grand HotelLori Kiel, Chief Revenue and Marketing Officer, The Kessler CollectionA Great Guest Experience: Successfully Operationalizing Upselling and MerchandisingA revenue management commitment to a merchandising program is just the start. Now revenue management needs to work with rooms, reservations and operations to make sure the brand or property keeps its promises to guests. What does it take to successfully deliver great guest experiences and drive revenue in the cross-functional world of hotel merchandising?Workshop details:Tuesday, June 27th, 2017 | 2:30 - 3:20pmModerated by Sharon Duffy, SVP Global Business Development, Nor1Speakers:Sue Murphy, Director of Revenue Management, Pinnacle EntertainmentColin Jones, Director of Revenue Management Development, AccorHotelsImtiaz Ali, Regional Director of Revenue and Distribution, Highgate HotelsWho Buys What? The Impact of Market Segment, Source of Business and Loyalty Programs on Upselling and MerchandisingDirect-booking leisure travelers aren't the only guests who respond to merchandising offers; third party bookers, business travelers, group attendees and members of loyalty programs all want to enhance their stay, and are willing to pay for it too. How can a successful merchandising program design offers for different segments while taking into account contractual obligations and program entitlements?Workshop details:Tuesday, June 27th, 2017 | 3:30 - 4:20pmModerated by Valyn Perini, VP Strategic Relationships, Nor1Speakers:Kathleen Mallery, Senior Director Revenue Optimization Americas, Carlson Rezidor Hotel GroupMichelle Woodley, Executive Vice President, Preferred Hotels & ResortsFor further information, contact Valyn Perini at Valyn.perini@nor1.com.Register for our free Pre-ROC Workshops here.Visit us at Booth 21 during ROC on June 28th.Meet with us during HITEC June 26th - 29th. Contact Sales@nor1.com to schedule an appointment.About Nor1, Inc. Nor1, Inc. is the leader in hospitality merchandising technology. Headquartered in Silicon Valley, Nor1 provides data-driven pricing and merchandising solutions to maximize incremental revenues for hotels and resorts worldwide such as Hilton, IHG, Carlson Rezidor, Accor, and Wyndham. Nor1's patented, dynamic decisions intelligence engine PRiME(r), powers Nor1's Merchandising and Intelligence Platform including its signature eStandby Upgrade(r), eXpress Upgradetm, CheckIn Merchandisingtm and eReachtm products.Nor1 is creating the fusion between technology and guest experience. It's that combination of expertise and skill that have set Nor1 apart and continues to attract technology's most distinguished investors such as SAP, Goldman Sachs and Accel Partners. For more information, please visit www.nor1.com.
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Top 10 Questions About Cash Operations Management and Cash Recycling

Evention LLC - 20 June 2017
Do I still need a general cashier? How can my property leverage the time savings and other operational efficiencies? How do I calculate the ROI? In this white paper, Evention LLC shares the top 10 questions that hotel and retail professionals ask about Cash Operations Management.
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New Luxury Hotel, Waldorf Astoria Beverly Hills, Implements the InvoTech RFID Uniform System for the Most Efficient Uniform Department Operations

InvoTech - 20 June 2017
LOS ANGELES, CA -- InvoTech Systems Inc. announced the recent implementation of its Uniform System at the new Waldorf Astoria Beverly Hills that opened June 1. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech System installed at Waldorf Astoria Beverly Hills manages the uniform inventory for 400 employees, and joins InvoTech System's extensive client portfolio of Hotels & Resorts worldwide. Click here for more information on InvoTech's Linen, Laundry and Uniform Systems.InvoTech's Uniform System establishes a perpetual uniform inventory and has extensive reporting capabilities to determine and forecast appropriate uniform purchases. The system provides significant cost saving benefits by cutting labor costs, eliminating losses, reducing purchases, and lowering laundry expenses. The uniform cleaning costs are entered into the InvoTech System and reports are provided to audit laundry expenses."The InvoTech system is reliable, easy to use, and establishes an organized system for managing the uniforms. The system maintains our employee uniform assignments and tracks uniforms to and from the laundry giving us complete control and accountability of our inventory," said Jeroen Werdmolder, Hotel Manager at Waldorf Astoria Beverly Hills.The RFID technology allows for multiple uniforms to be processed simultaneously and automatically, and the recordkeeping is also automated. The system integrates with automated uniform conveyors to distribute the uniforms to employees, and to automatically record which uniforms are taken by employees.The system includes an electronic signature capture terminal that records each employee's signature when uniforms are assigned. This increases accountability for the uniform department and facilitates a paperless "green" system."By installing the InvoTech Uniform System prior to the hotel grand opening, the Waldorf Astoria Beverly Hills can ensure that its uniform assets and PAR levels are properly assigned to each employee and the entire uniform inventory is tracked from day one" said Oswald Lares, Director of Sales at InvoTech Systems, Inc.About Waldorf Astoria Beverly HillsLocated adjacent to The Beverly Hilton on the corner of Wilshire and Santa Monica boulevards in Beverly Hills, the 12-story hotel is the Waldorf Astoria Hotels & Resorts' first new build on the West Coast, joining the legendary Waldorf Astoria portfolio of 24 hotels and resorts. This luxury 170-room hotel is a 12-minute walk from posh Rodeo Drive and 6 miles from the Hollywood Walk of Fame. Amenities include the signature restaurant, Jean-Georges Beverly Hills, along with al fresco dining option, The Rooftop by JG, offering 360-degree views. The hotel also houses the only La Prairie Spa in Los Angeles. To find out more visit https://www.waldorfastoriabeverlyhills.com/.
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Glacier House Hotels Installs Aptech's PVNG Web-Based Enterprise Accounting

Aptech - 14 June 2017
PITTSBURGH - Aptech Computer Systems announced Glacier House Hotels completed conversion to the PVNG Enterprise Accounting hotel software system. Arizona-based Glacier House Hotels is a full service development and management company that currently operates six properties.PVNG is Aptech's next generation enterprise accounting hotel software solution that is deployed in the cloud.Aptech is the leading provider of hospitality enterprise accounting, budgeting and forecasting, and business intelligence hotel software systems. Click here for more on Aptech's products and services."Glacier House Hotels wanted to be one of the first hotel companies to convert from Aptech's Profitvue Accounting system to its new PVNG solution," said Ryan Kucker, Glacier House CFO."The conversion to PVNG was smooth and all our templates, chart of accounts, A/P vendors and historical information came over perfectly."PVNG is intuitive and easy to use. Our team only needed a few hours to learn the system."Kucker noted that PVNG is faster to navigate and convenient to use because it is web-based. "Aptech's team provided excellent training. We can do rollups for our hotels with consolidated reporting or individual property financials. I can go into the system and find what I need without having to use it every day. It is that simple to learn."PVNG is a totally new financial system with an easy to navigate architecture. The new system's robust functionality emerged from Aptech's legacy application, Profitvue, used by thousands of users.Cam Troutman, Aptech vice president, said,"We built PVNG from the ground up for the web based on Aptech's 45+ years of hotel accounting knowledge.""We used the most current technology platform incorporating AP, GL, Statistics, Financials, and a Bank Reconciliation, all with easy to use, familiar browser navigation." The PVNG system easily handles single or multi-property accounting, and is deployed as a hosted service, streamlining common daily accounting procedures and offering highly flexible reporting."Glacier House Hotels' core focus is the purchase, development and construction of hospitality projects," Kucker said."PVNG handles the enterprise accounting for our six properties very well with all standard reports including trend reporting and 'trailing 12.' We like the system." -Ryan Kucker, Glacier House CFO.Aptech Computer Systems is both an IBM and Prophix Business Partner offering Execuvue web-enabled Business Intelligence, Targetvue Budgeting and Forecasting, and PVNG Enterprise Accounting systems that are 100% hospitality specific.Aptech is the only company that provides a complete suite of financial management and analysis solutions for the hotel industry. About Glacier House Hotels Glacier House Hotels is headquartered in Scottsdale, Arizona. Our core focus is the purchase, development and construction of hospitality projects. Glacier consists of a team of entrepreneurial individuals who have been successful in all aspects of the hotel, retail and mixed use projects.The Glacier team has many decades of experience, knowledge and expertise in operating planning, development and construction of real estate, including years of experience with top tier hospitality brands such as Hilton, Marriott, IHG and Starwood. The Glacier principals played a major role with Tharaldson Hospitality, who built and operated more than 400 select service hotels since 1984 and sold 130 hotels to Goldman Sach's real estate arm, the Whitehall Real Estate Fund, in a transaction valued at $1.2 billion.Glacier expertise include development, construction, operations, sales and marketing, procurement, revenue management, risk management, finance and accounting, disposition, debt and equity, re-positioning, site selection and brand recommendations.About Aptech Computer Systems, Inc.Aptech Computer Systems, Inc., based in Pittsburgh, Pennsylvania, is the only provider of a fully integrated enterprise accounting, business intelligence and planning ecosystem to the hospitality industry. All of its clients are companies like yours, which own or manage hotels. Its solutions help customers at both the corporate and property levels understand their financial and operational data for faster goal achievement.The company is renowned for introducing business intelligence into the hotel industry, and offers a solid resource of hospitality professionals. Aptech is an IBM Software Value Plus partner and Premier Solution Provider.Incorporated in 1970, Aptech's state-of-the-art back office, true business intelligence and enterprise planning solutions are 100% hotel specific. Solutions include PVNG, Execuvue(r), Webvue(r) and Targetvue. Clients comprise over 3,500 properties - including large chains, multiple-property management companies and single-site hotels. Execuvue is registered to Aptech Computer Systems, Inc. All other trademarks are owned by their respective holders. For more information please visit www.aptech-inc.com.
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4 Ways to Cut Maintenance

Dude Solutions - 9 June 2017
Keeping your facilities in top condition for your guests while staying mindful of budgets is an important initiative, and a computerized maintenance management system (CMMS) complements your objectives perfectly.There are a few key ways that a CMMS can cut your facility costs and arm your workforce with the right tool to increase efficiency and make their work lives easier. Read our whitepaper, 4 Ways to Cut Maintenance Costs, and discover how you can create innovation in your workforce and do more with less.
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Travelport powers TravelTech's Hong Kong-London hackathon at 40,000 feet

Travelport - 4 May 2017
Langley, UK -- Travelport (NYSE: TVPT), today announced its sponsorship and involvement of the unique Hack Horizon hackathon which will give 32 participants exclusive access to its technology whilst on a flight from Hong Kong to London.Flying at 40,000 feet, 32 of the best entrepreneurs, developers, engineers and technology designers will take to the skies on May 6th and immerse themselves in the travel technology and experience while travelling at 500 miles per hour. Participants have only three days and one flight from Hong Kong to London to build new products that can make travel simpler, safer, cheaper and way more fun.Featuring Travelport's unique mobile-optimized API, Travelport Trip Services, developers will quickly and efficiently perform mobile-optimized lowest-fare search against Travelport's unrivalled content from the world's leading network airlines. Further enhancing traveler choice for the ever-connected traveler, by delivering the right content to the right person at the right time.Supporting the hackathon is just one of the ways that Travelport works with developers to stay on the cutting edge of innovation and redefine travel commerce by creating the next generation of experiences that modern travelers now expect. During the Travelport-sponsored hackathon, members of Travelport Labs will join the mentoring slots during the BA flight to London and Phil Donathy, Vice President of Product Management at Travelport will be on the judging panel for the pitching and award ceremony.Hack Horizon's co-founder, Kostadin Kolev, said: "We've embarked on a unique and ambitious project but we are delighted that so many leading players in the travel industry are supporting us. Through the hackathon our aim is to support the growth of new and innovative TravelTech products to ultimately improve the end-to-end customer experience in international travel. Asia has moved beyond imitating the West and has developed into a home of world-class talent, innovation and start-ups. Hack Horizon will not only help secure Hong Kong's position as the region's leading technology hub but also help break down potential silos in the ecosystem."Matt Minetola, Executive Vice President, Global Chief Information Officer at Travelport commented: "We are excited to be working with Hack Horizon participants to build something amazing together. Through our technological innovations and content leadership, we are continually redefining the way our customers buy and sell travel and Trip Services is our first mobile-optimized API. Focused first on lowest-fare air search Trip Services offers developers a fast and lean development experience to efficiently perform a lowest-fare search against Travelport provider content."Hack Horizon will take place from May 5th - 8th 2017 and photographs from the event will be available.* What is a hackathon?The word hackathon is a portmanteau of the words hack and marathon, where hack is used in the sense of playful, exploratory programming. A hackathon is an intense and collaborative event where computer programmers, designers, engineers, and product managers come together to rapidly design and build new Minimum Viable Products using software.About Hack Horizon:Hack Horizon is the brainchild of four globe-trotting and entrepreneurial millennials based in London and Hong Kong. They connected because of their belief in the power of technology and its ability to change and radically improve traditional industries. Having organised and participated in over 40 hackathons around the world between them, they wanted to take the hackathon model and apply it to the travel industry in a way that could have a long lasting, positive impact.The team joined forces at the start of 2016 to galvanize the Asia-Pacific startup ecosystem and bring together industry innovators that had the ability to re-think and improve the travel experience for millions of people.For more information and to apply go to: http://www.hackhorizon.com/View our video: https://www.facebook.com/hackhorizon/videos/420542861624820/
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Onyx CenterSource Acquires N.Y.-Based eCommission Solutions

Onyx CenterSource - 4 May 2017
DALLAS -- Onyx CenterSource, the global leader in hotel commission payment and recovery services, today announced the acquisition of eCommission Solutions LLC, a New York-based company that provides revenue recovery, data management, business intelligence and consulting services to travel agencies, consortia and corporate travel managers."The purchase of the ECS assets builds our global commission recovery client base and will provide ECS customers with access to an expanded hotel network and additional support services around the world," said Mark Dubrow, Onyx chief executive officer. "We are also exploring the ECS big data platform to understand how it may expand our business intelligence services and create new value in the future."ECS Founder and CEO Paul Hoffmann will stay on in a consulting role, helping convert customers from the ECS platform to Onyx's RecoverPro platform. "This combination of two leading commission recovery and management companies represents the best of both worlds because it will better serve ECS clients while expanding Onyx's commission recovery client base," Hoffmann said.Both companies are privately held, and terms of the transaction were not disclosed.About Onyx CenterSourceOnyx CenterSource is the world's leading provider of commission payment processing and recovery services for hotels and travel distributors. The company strives to build long-lasting relationships with its partners and is passionate about providing quality customer service, consultative insight and cost-effective solutions. With a legacy dating to 1992, the company facilitates in excess of $1.2 billion in payments annually, partnering with more than 60,000 hotel properties and 200,000 travel booking providers in 160 countries. In addition to its headquarters in Dallas, Onyx CenterSource has regional hubs in Seville, Spain; Tonsberg, Norway; and Manila, Philippines.RecoverPro is a trademark of Onyx CenterSource.
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New Solution Launched by Evention Ensures IRS Tip Compliance for Hotels

Evention LLC - 4 May 2017
Since Service Charges are imposed upon hotel customers and Charged Tips are discretionary, the IRS requires hotels to clearly designate tips and/or tip-outs as either Service Charge or Charged Tips.The IRS website makes clear, "The Internal Revenue Service reminds employers that automatic gratuities are service charges, not tips." In addition, "Generally, service charges are reported as non-tip wages paid to the employee. Some employers keep a portion of the service charges. Only the amounts distributed to employees are non-tip wages."Yet, in working to comply with IRS guidelines, hotels face the challenge of insufficient functionality from most POS systems. The majority of POS systems do not offer the functionality for a hotel associate to identify whether the "Tip Out" is a Service Charge or a Charged Tip. The POS systems often record this transaction as Charged Tips, the defaulted category within the program. To comply, hotels are left with manual processes and even paper tip-sheets to work around these limitations."After analyzing the tip-out process across the industry, we found that the majority of hotels are unknowingly non-compliant with IRS Tip Regulations," states Mike Baldinger, Co-Founder/Managing Partner at Evention. "We collaborated with our clients to develop a new module to solve this widespread industry need."The advantage of full tip compliance, coupled with a more direct and efficient process for hotel staff makes Evention's tip out solution the first of its kind.Self Service Tip Outs by Evention is an online cloud application, which allows employees to conveniently make tip outs from any mobile device, tablet, or PC. Secured by a unique user login, every employee has the ability to "tip out" Charge Tips, Service Charge, Charge Tip Sales, Service Charge Sales, etc. either to an individual employee or to a pool.In addition to guaranteeing IRS compliance, Self Service Tip Outs by Evention also simplifies the management of tip outs at the property. After the employees create the tip outs, managers only need to review the daily/weekly totals. Using the robust reporting features inside Evention, the managers simply approve and close the pay period. Furthermore, payroll for tip postings is automated. Evention generates a payroll file, which is uploaded and used to distribute all gratuities. The increased visibility offered by this solution also makes this a useful tool for management-employee relations. All employee activity on the module is tracked and visible to the management team. While management can leverage this tool to enhance staff accountability, employees benefit from greater knowledge of the tip distribution.While other POS solutions do not always account for the IRS requirement to differentiate service charges from tips, Self Service Tip Outs by Evention was specifically created to solve the industry-wide challenge of complete IRS tip compliance.
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RobertDouglas Advises VanTrust Real Estate LLC on the Sale of Hotel Sorella Country Club Plaza, Kansas City, MO

RobertDouglas - 26 April 2017
New York, NY -- RobertDouglas announced today that it advised VanTrust Real Estate LLC on the sale of Hotel Sorella Country Club Plaza. Hotel Sorella was acquired by a partnership between a real estate investment management firm and a privately-held hotel management company.The Hotel Sorella opened in November 2013 to critical acclaim and features 132 oversized guestrooms, a rooftop pool and bar, 6,000 square feet of meeting space and a host of amenities. Hotel Sorella is part of the Plaza Vista mixed-use development that also includes a 250,000 square-foot, class AA office building, and a 940-space subterranean parking garage. The development occupies an irreplaceable location directly adjacent to Country Club Plaza, a 55-acre, luxury lifestyle center located in the heart of Kansas City's Plaza District that was recently purchased for $660 million by a partnership between Taubman Centers, Inc. and The Macerich Company."The Plaza District is home to Kansas City's premier retail, residential and office markets and is among the Midwest's most liquid lodging markets," commented David Smith, a Director with RobertDouglas. "Opportunities to acquire hotels in this coveted neighborhood are rare. That, combined with the hotel's striking design, high quality of construction, excellent physical plant, and thoughtful development program generated substantial investor interest.""Hotel Sorella satisfied many of the characteristics hotel investors are seeking today - irreplaceable real estate, a high-rated market with dynamic demand generators, and the ability to create value with any number of potential initiatives," said Evan Hurd, a Managing Director with RobertDouglas. "As a result, a broad range of investors expressed interest in the hotel.". . . . . . . . . . . . . . . . . . . . . . .RobertDouglas is a real estate investment banking firm with offices in New York, Los Angeles and San Francisco that specializes in the sale, financing and equity capitalization of hotel, resort and gaming properties throughout North America. Founded by two of the hotel industry's pre-eminent finance professionals, Rob Stiles and Doug Hercher, RobertDouglas offers exceptional domestic and international institutional investor and lender relationships. RobertDouglas combines the capital markets sophistication of top-tier investment banks with detailed hotel underwriting and asset management experience, providing the firm with unique capabilities in an underserved market. For more information, contact info@robert-douglas.com or go to www.robert-douglas.com.
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ADA Conformity: It's more than just lawsuits

Milestone Internet Marketing - 25 April 2017
What is the ADA?The ADA is a civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life. The purpose of the law is to make sure that people with disabilities have the same rights and opportunities as everyone else. As part of the ADA, the law mandated that websites should abide by a minimum set of best practices to ensure that users with impairments would have equal access to the world-wide web. The challenge with the ADA conformity clause is that Congress did not establish any guidelines regarding what qualified as an ADA conforming website. Over the years, as the legal system has dealt with lawsuits related to ADA conformity and website access, courts have leveraged guidelines established by the world-wide web consortium (W3C), as guidelines by which to interpret the ADA conformity of specific sites. The W3C guidelines, known as the Web Content Accessibility Guidelines (WCAG) are organized in three different levels, level A, AA and AAA. The court system has largely held that websites must meet level A and AA guidelines to be considered "conforming."Why care about ADA?The default answer, of course, is legal protection. Over the past few years a series of well publicized law suits have been brought against website owners, particularly small to mid-sized businesses, resulting in awards that range from as little as a few thousand dollars to many tens of thousands of dollars. While protecting your business from ADA lawsuits is a very viable reason to ensure your website is ADA conforming, there is a much larger issue at play. In fact, by not providing ADA access to your website, you are simply alienating the nearly 20%* of USconsumers who have some form of disability. Having ADA conformity on a business website is more than good legal advice, it's smart business advice.How ADA Impacts your siteHaving established that ADA conformity is a good business proposition, what exactly do you need to consider before making your site ADA conforming? ADA conformity for websites is largely based on four core areas:Visual How does the website work when visually impaired visitors arrive? Is it screen-reader friendly? Are there elements of the site that are only accessible with a mouse and do not have keyboard access?Auditory Auditory conformity is largely focused on the interaction of audio and the user. Specifically, do any videos included on the website contain closed captioning?Tactile Can users access your website without relying on a mouse? Is keyboard navigation of all items on your site, including carousels, possible?Cognitive Cognitive conformity deals with issues around font size, color, contrast and accessibility for users who may have learning or interpretive impairments.The ADA OpportunityThe fact that nearly 20% of Americans have some form of a disability should be of significance for any business. The challenge of ADA conformity for your website starts with protecting yourself from lawsuits. In fact, since 2015, in the hospitality industry alone, more than 240 lawsuits have been filed, many receiving awards between $10,000 to $75,000 per lawsuit.** When you consider the cost of updating your site, the benefits of becoming ADA conforming are obvious. There is, however, a second, more important consideration. ADA conformity is more than just about protecting yourself from suits. In fact, a website that is not ADA conforming creates a barrier to the 20% of Americans who have disabilities; becoming ADA conforming is not just safe, it's good business.Keys to conformityThere are three key considerations to ensuring that your website is ADA conforming: Technology, process, and design.On the technology front, the most important question is about your Content Management System (CMS). Is your CMS capable of creating ADA conforming websites? Do you have alert-systems in place in the CMS that will flag when ADA conformity issues are introduced in your site? For example, when installing 3rd party applications website owners should make sure to understand the impact of these additions. ADA conformity is not a "do it and forget it" approach; modern websites are constantly evolving, changing, and being updated. It's critical to have a CMS that is able to not only create ADA conforming content, but is also able to identify ADA problems in your website.With the constant evolution of websites, having an ADA-friendly development process is also critical. If your website development is done in-house, you need to ensure that planning and testing for ADA conformity is a core part of your website design and development process. If you work with an agency or a third-party vendor it's important that your vendor have a well thought out and documented process for creating ADA conforming content and checking for problems.Finally, ADA conforming design must consider a whole set of subtleties and nuances that might escape the untrained eye. Once again, it's essential to ensure that your in-house or agency designers understand ADA conformity issues and have had experience dealing with ADA conforming design.Examples of Issues with ADATo understand the complexities of ADA conformity, consider a couple of quick examples of some of the subtle changes that must be made to a traditional website to achieve ADA conformity:Skip to content ADA conforming websites must provide a means for a user to quickly skip non-screen-reader friendly content like hero images and jump to the text part of your website.Manual carousel controlWebsite carousels may be popular and fashionable, but they can create problems for users who have disabilities. ADA conforming carousels must be manually controlled and avoid excessive use of animations.Full keyboard control How much of your website can be controlled and used with just a keyboard? Having full access to all content without having to rely on a mouse is a critical part of ADA conformityScreen reader friendliness Is your website friendly to people with visual disabilities? Is your content screen-reader friendly?Field label problems Finally, consider something as simple and, seemingly, straight-forward as a form on your website. While placing field labels within the field may provide a "unique" look, it often makes the form unreadable for screen readers.Getting certifiedYou can self-certify for ADA conformity. In addition, there are several third-party organizations that will provide ADA conformity audits to provide you with a full report, either confirming that your website conforms to ADA guidelines as of a specific date, or providing you with an audit of the changes necessary to become ADA conforming. There is no such thing as a "guarantee" that having an ADA-conforming website will provide 100% protection from lawsuits. It does, however, significantly lower your risk.SummaryThe issue of ADA conformity for websites is not new, and is not likely to go away any time soon. Any consumer-facing business, but especially location-based businesses like hospitality, retail, or financial-services businesses, should make ADA conformity a core part of their business strategy and of their website development process. Not having ADA conformity as a central goal of your website strategy, is simply asking for trouble, and sends the wrong signal to your client-base.* https://www.census.gov/newsroom/releases/archives/miscellaneous/cb12-134.html** https://www.wsj.com/articles/companies-face-lawsuits-over-website-accessibility-for-blind-users-1478005201
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Newest Premier Gaming and Entertainment Destination ilani Set to Open using InvoTech Uniform Management System

InvoTech - 20 April 2017
InvoTech Systems Inc. announces the recent implementation of its Uniform System at ilani, Washington's newest premier gaming and entertainment destination. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech System installed at ilani manages the uniform inventory for over 1,000 employees. Click here for more information on InvoTech's Linen, Laundry and Uniform Systems.InvoTech's Uniform System establishes uniform inventory and has extensive reporting capabilities to determine and forecast appropriate uniform purchases. The system provides significant cost saving benefits by eliminating losses, reducing purchases, and lowering laundry expenses and labor costs. Uniform cleaning costs are entered into InvoTech and reports may be quickly generated to audit laundry expenses to update budgets."The system has proved to be an asset through the years at our other properties, so implementing a similar system to establish organization and accountability in our uniform department was an easy decision. The system is easy to use for all team members and the installation and training team were very professional" -Taylor Morelli, Procurement Director for ilani.The system includes an electronic signature capture terminal that records each employee's signature when uniforms are assigned. This increases accountability for the uniform department and creates a paperless "green" system. InvoTech's Uniform System will manage ilani's uniform inventory for its over 1,000 team members working in ilani 368,000 total square feet facility which includes 100,000 square feet of gaming space with 2,500 slots and 75 gaming tables; 15 different restaurants, bars and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances. ilani will open its doors to the public on April 24th at 10:00AM.Oswald Lares, InvoTech director of sales, said, "InvoTech customers see an ROI in the first year by eliminating losses, monitoring laundry bills and reducing purchases. The InvoTech Uniform System instantly provides additional savings through increased efficiency. More than 500 properties worldwide rely on InvoTech's Uniform System to increase profitability through more efficient operations and processes."InvoTech's clients include Madison Square Garden, Universal Studios Hollywood and Florida, MGM Resorts International, Ritz Carlton, Hyatt Hotels, Marriott, Hilton Hotels, Loews Hotels, Mandarin Oriental, and the Empire State Building. International clients include LEGOLAND Dubai and Japan, Venetian Macau; MGM Macau; MGM Cotai; Park Hyatt Sydney, Australia; Perth Arena, Australia; Four Seasons Hotel Seoul, Korea; Resorts World Sentosa, Singapore; Systematic Laundry, Singapore; Genting Malaysia; and Palace Resorts and Laundry, Mexico.About IlaniLocated on a 156-acre site in Ridgefield, Washington, Ilani, developed by the Cowlitz Tribe and Salishan Mohegan, a partnership that includes Mohegan Sun, one of the world's foremost gaming and entertainment developers and operators, is the West Coast's premier gaming, dining, entertainment and meeting destination. With 368,000 total square feet, Ilani includes 100,000 square feet of gaming space with 2,500 slots and 75 gaming tables; 15 different restaurants, bars and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances. Pending the receipt of all approvals by the Cowlitz Tribal Gaming Commission and Washington State Gaming Commission ilani is slated to open on Monday, April 24, 2017. For more information visit www.ilaniresort.com.
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Travel Industry Investment into Data and Analytics to Rise Substantially in 2017

EyeforTravel - 19 April 2017
Travel is awash with data and companies are loosening their purse strings to get to the insight this provides, according to EyeforTravel's new industry-wide State of Data and Analytics in Travel Report 2017. Amongst respondents, who came from all verticals in the industry, 74.5% report that they expect budget increases in 2017. Amongst the remainedFor those looking forward to more cash to play with this year, budgets are often increasing by a substantial amount. More than half of the entire sample reports that they expect budgets to increase by 6% or more and 30% expect it to increase by 11% or more.However, part of this may be because travel companies data efforts are coming from, in general, a relatively small base. Although 65% of the panel reports that they have a dedicated data, analysis or insight team, they are largely staffed by small teams. Two thirds of respondents report that their team is less than 10 employees strong and 51.5% have a team of five individuals or less."The travel and tourism industry has realised the importance of strong data analysis and is manoeuvring itself into a good position," said Alex Hadwick, Head of Research for EyeforTravel. "We found that in terms of analytics, data deployment and attribution, travel is relatively advanced compared to other industries. These planned budgetary increases will help increase the depth of talent and acquire the tools needed to get maximum value out of the huge amount of data that already exists and will be generated in the future."The survey also found variation between the expectations of data professionals for this year when it comes to where they are based. Respondents were most optimistic about budget increases in Asia-Pacific, followed by Europe and then finally North America.This geographic divide was reinforced in how respondents view the coming year for the travel and tourism industry as a whole. In both Asia-Pacific and Europe 16.3% of respondents are neutral or negative about growth prospects for this year, compared to 23.3% of respondents from North America.Hadwick believes that this is reflective of wider industry sentiment in the region: "With the WTTC warning of changing sentiment towards the US and reports for Q1 indicating lower flight bookings to the US, there appears to be a bigger story here that is reflected in our data."Click here to download the full report for free now. Or to learn the best data and revenue management strategies directly, why not attend EyeforTravel Europe on May 3-4?
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Spirides Arranges $7.5 million hotel construction loan for new Hilton in Florence, SC

Spirides Hospitality Finance Company - 7 April 2017
TAMPA, FL--Spirides Hospitality Finance Company has successfully arranged and its client has closed on a $7.5 million senior loan facility from a southeast U.S. headquartered bank to finance the development of a new Hilton Tru Hotel in Florence, SC. The terms of the financing are as follows: The first 18 months during construction will have mortgage payments which are interest only, priced at the prime interest rate plus .50% (currently 4.50%) per annum, adjusted quarterly. Upon completion of construction, the loan payments will convert to a 25 year fully amortizing principal and interest monthly loan payment schedule. The interest rate of the permanent loan will be fixed for five years, then adjusting every 5 years. The interest rate will be priced using the 5 year SWAP rate plus 3.55% (currently 5.55%) per annum. The loan amount was sized using a 75% Loan to Cost ratio, and there is no prepayment penalty after the first five years of the loan.The soon to be built 5-story Tru by Hilton hotel will feature 98 guest rooms on 2.1 acres of land located at 2140 West Lucas Street, Florence, SC. The site of this new development is located less than one-quarter mile from Interstate 95 and is situated less than three miles from Florence city center. It is located just minutes from Darlington Raceway & Museum, Florence Regional Airport, and Florence Civic Center. Other nearby demand generators and attractions include The War Between the States Museum, Magnolia Mall, Pee Dee Farmers Market, Florence Art Gallery, Veterans Park, Francis Marion University Performing Arts Center, Florence Symphony Orchestra, Florence Little Theatre, colleges, universities, hospitals, manufacturing facilities, various businesses, and corporate headquarters.Tru by Hilton is a new affordable brand that is intended to particularly appeal to younger travelers called millennials who are in their twenties and thirties. Tru properties have a modern design, public spaces in which to work and socialize, and advanced technology. Tru is Hilton's 13th brand and operates in the midscale hotel segment."It's no secret that hotel construction lending is not as prolific as it was a couple years ago, even though the demand has certainly not diminished. The sponsor of this project is a respected multi-unit and multi-brand owner and operator of successful hotels throughout the Carolinas. We know the lenders who are looking for new clients who fit this type of borrower profile to develop across the country new and very popular branded hotel concepts such as Tru by Hilton," said Harry Spirides, President of Spirides Hospitality Finance Company who led the debt placement team representing the borrower in this transaction.
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CyberGhost VPN launches the Safe WiFi Project - A Hospitality Industry Premiere

CyberGhost VPN - 3 April 2017
CyberGhost offers businesses in the Hospitality, Travel-oriented location and Foodservice industries access to risk-free revenue generated from the sale of digital products. Hotels, restaurants, airports, airport retail businesses, ferry lines, local attractions and any other brick-and-mortar business from around the world can join the program. Interested partners will find custom-made materials to be promoted throughout their locations.Another option to enter the program is by using captive portals shown to new guests wanting to connect to the locations WiFi hotspot. More than 250 businesses have shown their interest in joining the first WiFi Protection Program dedicated to Hospitality, Travel-oriented and Foodservice industries.CyberGhost VPN products offer various benefits for end customers and travelers, such as security for both free and paid WiFi connections, access to content from anywhere in the world, and cost reduction through mobile data compression, extremely useful when roaming."Together with Lagardere Travel Retail, the proof of concept is implemented successfully, and we are ready to replicate the business model at a global level partnering with other major global players in the industry. The successful implementation inside 8 locations in Romania represents the starting point for the global Safe WiFi Program, which aims to generate new revenue for our partners. Today, more than 12 million users trust our product. Tomorrow, CyberGhost and its partners can help tens of millions of travelers to be protected when using free, unsecured WiFi hotspots", said Mihai Enache, Marketing Director at CyberGhost VPN.CyberGhost encourages businesses in the travel industry, no matter how big or small, to join the program and generate high revenue from a risk-free and innovative new channel:http://www.cyberghostvpn.com/en_us/affiliate/offline-partners
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Aptech Computer Systems Launches New Service-Focused Website

Aptech - 14 March 2017
PITTSBURGH - Aptech Computer Systems is the leading provider of hotel software for business intelligence, budgeting, and enterprise financial accounting. It is a family business that was started over 45 years ago."We have a personal commitment to our clients and the hospitality industry." "We have a personal commitment to our clients and the industry to represent the best solutions and provide the most exceptional customer service available," said Jill Wilder, Aptech vice president.New Website Offers a Personal Look. Find Your Support Person. "Our new website highlights our professional services and offers a personal look at Aptech, its systems, and our team.""Our people make us the most trusted solutions provider in the industry." Click here for more on Aptech's products and services.Aptech's Solutions are 100% Hospitality-Specific. Aptech Computer Systems offers:Execuvue(r) web-enabled Business Intelligence,Targetvue Budgeting and Forecasting, andProfitvue(r) and PVNG Enterprise Accounting systems.All are 100% hospitality specific.Aptech is the only company that provides a complete suite:Financial management and analysis solutions for the hotel industry.Aptech's new website is mobile optimized and includes many report examples."We also share new photos of our team members. Now you can see what your support person looks like.The new website is mobile optimized, easy to read and uses fewer words to clearly describe solutions and services."Aptech's Core Team Members create hotel technologies that drive clients' profitability."We give visitors a variety of illustrations showing in detail what our solutions provide," said Wilder. "We are also pleased to share a glance at some of the core members of the Aptech team who create the hotel technologies that drive our clients' profitability.Aptech is one of the few hospitality solutions companies that offers 24/7 support from a North American-based team of hotel professionals."Now when clients call, they can put a face with the voice. This brings our clients closer to the support person helping them."Case studies, client references let hoteliers talk with other operators for real world feedback. Wilder said the new site displays a number of client references and case studies. "We want our work and clients to speak for us. This gives hoteliers evaluating business intelligence, budgeting and forecasting, and enterprise accounting solutions an opportunity to talk with operators like themselves for real world feedback."The new site also provides links to Aptech's social media channels for fast access to current company activities.Aptech values human relationships and applies its technology to solve complex business problems for people.It recognizes that each hospitality industry professional views accounting and operations differently. More than 3,500 properties rely on Aptech's solutions. The company delivers customized, web-enabled solutions that can fit any operating requirement.
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Change Your Business Philosophy With Venture Capital Firm Momentum Ventures

Momentum Ventures - 9 March 2017
Starting a new business is a challenge that makes us think of momentum and how much more than the latter is needed in order for a venture or idea to succeed. Businesses involve a lot of money, capital, infrastructure, training costs, and the right people who can support its progress and development. When a startup has no access to funds, it can benefit from the helping hand of a venture capital firm like Montreal-based Momentum Ventures which brings to the whole space a different business philosophy, lead by their CEO Matthew "Matt" Keezer. Keezer, Momentum Ventures CEO, coins his company as an "anti-venture capitalist firm" meaning that he thinks the venture capital concept, founded on the unstable dependence on chance and business conditions, digresses from his own investment not on the market but on people: the able business leaders who have the skills and the constant drive to succeed and steer any small business into a great powerhouse. He reveals this approach towards venture capitalism, backing up the fallibility of their vision with a proven track record across many online industries for more than a decade since 2007.The firm's most successful brand to date was 2012's FlightHub, from their foray into the online travel industry. Incorporating Momentum Ventures' game plan of identifying promising startups and then leading them towards success, FlightHub grew under the right leadership into Canada's most used online travel agency. The company now has four corporate offices and has annual sales of $1.5 billion, providing Canadians travel services. FlightHub is one among the string that comprise Momentum Ventures' perfect startup launch record, a winning streak that can be attributed to Matt Keezer's mission vision that includes entrepreneurial warriors, doers, and strategic thinkers.Capitalising on the efforts and abilities of their team, Momentum Ventures continues to wave the banner far from the titular venture capital firm. They work on businesses they are passionate about that they can make even better. They rely on the ideas of their team to innovate on a product or service and execute excellent strategies, not the usual dangers other venture capitalists face when navigating the minds of their consumers."We want to find great people, invest in these individuals, and build winning businesses together. We aren't concerned so much about the idea, because ultimately great people build great businesses and products when put in the right environment," ends Matt Keezer in an interview about what we can expect from Momentum Ventures in the future.CurrentlyOn a constant search for the next great business leader, Momentum Ventures had held a "Momentum Ventures Challenge" in 2015. Leadership under the helm of Matt Keezer and of the entrepreneurs of Momentum Ventures drives their company to rely on what people can do versus weaker models which Keezer scraps off with his anti-venture capitalism.Momentum Ventures had been involved in activities ranging from donations to charities such as the Canadian Cancer Society and Unicef Canada in 2016, entrepreneurial challenges, their commitment to maintain a green workplace, and the successive launch of some of their most recent businesses.
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How Banks are Improving their Complaints Management

Clarabridge Learn - 8 March 2017
Financial regulatory laws strictly govern the handling of complaints in banks and other financial institutions. The Wall Street Journal reports that in 2014, US and European banks paid nearly $65 billion in penalties and fines. This record-breaking number was an increase of about 40% over 2013, which was the previous high.
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RobertDouglas Advises Partnership on the $57 Million Refinancing of the Marriott St. Louis Grand in St. Louis, Missouri

RobertDouglas - 3 March 2017
New York, NY -- RobertDouglas announced today that it advised on the $57 million refinancing of the Marriott St. Louis Grand hotel. The five-year, floating rate financing was provided by a debt fund managed by Apollo Global Management.St. Louis is renown as a business-friendly city with world-class universities, two legendary major league sports franchises, award-winning restaurants and an abundance of art and entertainment venues that support a dynamic year-round base of hotel demand. The 917-key Hotel, which was acquired by an affiliate of Haberhill LLC in 2014 and converted from a Renaissance-branded hotel to the Marriott Grand following the completion of a comprehensive, top-to-bottom renovation in 2015, is situated directly opposite the America's Center Convention Center and is a short walk from St. Louis's famed Gateway National Park and the city's beloved Cardinal Stadium.Evan Hurd, a Managing Director of RobertDouglas, noted "lenders responded with enthusiasm to the strength of the St. Louis market, the quality of newly-renovated hotel and the healthy in-place cashflow of the Marriott St. Louis.""Apollo was thoughtful in their approach to the financing, helping to meet ownership's goals for the property while delivering highly-competitive terms and pricing as well as being responsive throughout the process," remarked Doug Hercher, Managing Director and Principal at RobertDouglas.RobertDouglas is a real estate investment banking firm with offices in New York, Los Angeles and San Francisco that specializes in the sale, financing and equity capitalization of hotel, resort and gaming properties throughout North America. Founded by two of the hotel industry's pre-eminent finance professionals, Rob Stiles and Doug Hercher, RobertDouglas offers exceptional domestic and international institutional investor and lender relationships. RobertDouglas combines the capital markets sophistication of top-tier investment banks with detailed hotel underwriting and asset management experience, providing the firm with unique capabilities in an underserved market. For more information, contact info@robert-douglas.com or go to www.robert-douglas.com.

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