The EU's New Personal Data Regulation Could Put Your Hotel at Risk - Quickly Assess Your GDPR Liability With These 31 Questions.

Beekeeper - ·2h
Because of the EU-U.S. Privacy Shield approved by the EU Commission and U.S. Department of Commerce in 2016, U.S. companies will be held accountable to GDPR compliance standards and can be prosecuted in European courts, leaving U.S. companies exposed. Despite GDPR's quickly approaching enforcement date, it is reported that a surprisingly large portion of executive officers in the U.S. remain in the dark about the level of exposure and dire fiscal impact GDPR could have on their businesses.Amir Ameri, VP of Global Risk & Compliance at digital workplace technology company, Beekeeper, has compiled a list of 31 essential questions every global business leader must ask themselves to assess their company's readiness to meet GPDR compliance before May 2018."Executives now face a sprint of thorough internal evaluations to revamp policies around the collection, storage, or usage of EU resident personal data. The financial implications of breaching GDPR are astronomical," says Ameri. "We recommend mapping all data assets and appointing dedicated Data Protection personnel on a full-time or contract basis to properly oversee the adoption of high-caliber data protection processes and technologies."On the heels of the EU-U.S. Privacy Shield designed to protect the transfer of personal data from Europe to the U.S., GDPR will have serious impacts that will cause a ripple effect worldwide - especially the travel and tourism industry. Hospitality companies not only need to be aware but also take the proper steps to meet GDPR compliance standards. Gabrielle Griffith, Director at compliance consultancy BPE Global, stresses the importance of internal due diligence across your organization ahead of GDPR's enactment."Any company doing business with EU entities is affected," Griffith states. "For example, global companies that maintain a website to solicit sales from potential EU customers will be subject to GDPR requirements."Furthermore, Griffith urges global organizations to see these regulations as an opportunity to elevate and align Corporate Compliance."We challenge global companies to look at the new GDPR regulations as an opportunity to align Corporate Compliance at a high level. There are several sectors of international compliance for global companies: trade, antitrust, anti-corruption...GDPR compliance is the newest learning curve," Griffith says. "Global companies need to scale and train immediately to ensure seamless GDPR compliance come May 2018. Companies must develop an offensive strategy that streamlines all areas of your company's compliance."With GDPR's compliance deadline just around the corner, it is crucial that all global companies demonstrate rigorous investment in the personnel and policy changes required to securely store and manage personal data. A cross-organizational security assessment will not only keep your business GDPR compliant, but also work to reduce the risk of a future breach.

Newest Must-Read hebs Whitepaper: The Smart Hotelier's Guide to 2018 Digital Marketing & Technology Budget Planning

HeBS Digital - 20 September 2017
Budgeting season: the time to analyze what initiatives are driving performance, review trends in the industry that should be taken into account when constructing your budget, and start thinking about any major upgrades your property needs to take in its digital technology and marketing strategy.The Smart Hotelier's Guide to 2018 Digital Marketing & Technology Budget Planning whitepaper is created every year to guide hoteliers on the budgeting process by outlining the tools needed to engage, acquire, and covert travel consumers, as well as enhance the on-property guest experience, and inspire guests to book a future stay.Here is a sneak peek of what's included in the whitepaper:Key Industry Factors & Trends to Consider in 2018: an overview of factors that should be considered when finalizing your budget such as the state of the industry, the need to resolve the fragmentation of data and digital marketing strategies, the complexity of the travel planning journey, changes in the Google advertising ecosystem, Airbnb, and more.Action Plan for Creating Your 2018 Budget: HEBS Digital recommends that 3-6% of total room revenue go to the Sales & Marketing line item of the hotel budget. The actual percentage depends on the location of the property, complexity of the business, and ADR. This section also includes recommendations on how to organize the digital technology and marketing part of the overall budget.Breaking Down the Budget: this section takes a deep dive into each digital technology and marketing budget initiative, with updates on the latest developments in each as well as recommendations on what to focus on for 2018.Your 2018 Budget Snapshot: see a breakdown of each line item in the budget and recommendations on what percentage of the budget to allocate for each.The 2018 digital marketing & technology budget should not be looked at as just another expense for the property. This is a direct distribution cost vs. hotel expense, as well as an OTA commission-reducing investment. In this sense, the digital marketing budget provides a dual benefit: it increases direct bookings at the lowest possible distribution cost and it reduces expensive bookings made through the OTAs.With industry forecasts flattening and even decreasing occupancy, and supply outweighing demand in many major markets, the only cost driver hoteliers have any control over is distribution costs. Therefore, increasing direct bookings and lowering acquisition costs is vital to the health of any hotel. A very achievable goal for 2018 should be increasing direct bookings by 15%-25%.Success for hoteliers in 2018 will be based on how much acquisition costs can be lowered and how well they know their guests, along with what actions are taken with that knowledge. Download The Smart Hotelier's Guide to 2018 Digital Marketing B& Technology Budget Planning for your roadmap on how to achieve your property's revenue goals starting now and into 2018.

b4checkin's b4easypost Achieves Oracle Validated Integration with Oracle Hospitality OPERA

B4checkin - 14 September 2017
To achieve Oracle Validated Integration, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customers. Credit card authorization forms have long been a point of aggravation for hotels because they are inconvenient, prone to human error and, importantly, not PCI compliant. By eliminating this labor-intensive process, b4easypost provides an automatic, real-time system for hotels to connect deposits with guest accounts."We're excited about this new integration with Oracle Hospitality OPERA because our payment and posting solution can seamlessly post, so it can now help thousands of hotels alleviate an antiquated business practice that is not in line with current technology or security standards," said Saar Fabrikant, president and CEO of b4checkin. "b4easypost increases customer convenience and satisfaction by streamlining the payment process as well as reducing costs for hotels by eliminating credit card authorization forms and the labor necessary to handle this manual process.""Achieving Oracle Validated Integration gives our customers confidence that the integration between b4easypost and Oracle Hospitality OPERA is functionally sound and performs as tested," said David Hicks, vice president, Worldwide ISV, OEM and Java Business Development, Oracle. "For solutions deployed on-premises, in the cloud, or both, Oracle Validated Integration applies a rigorous technical review and test process that helps to reduce deployment risk and improves the user experience of the partner's integrated offering."In addition to reservations and group payments, b4easypost can also facilitate miscellaneous payments such as gift cards, lost and found payments and offer other key benefits, including:Reduces PCI scope at the hotel with PCI complianceValidates reservations and groups in real-timePosts automatically to Oracle Hospitality OPERALowers labor costs with hands-free processEliminates printing costsLowers transaction feesIntegrates with major payment gatewaysEliminates chargebacks via AVS VerificationAbout b4checkinb4checkintm develops and provides an innovative suite of cloud-based software solutions for the hospitality industry. Designed to help hotels better manage online reservations and measure guest satisfaction, core products include: chameleon, the industry's first online booking engine with multiple design options; b4feedback, a state-of-the-art guest satisfaction tracking and management tool; b4arrival, an online check-in system that maximizes convenience for mobile-friendly guests; b4easypost, a fully automated payment and posting solution; b4GDS, a GDS interface for properties offering a 'one-stop-shop' for hoteliers; and b4ubet, an application that allows hotel casino players to book their hotel offers online. b4checkin is headquartered in Halifax, Nova Scotia, Canada, with installations serving customers in North America, the Caribbean, Asia and Europe. For more information, visit Oracle Validated IntegrationOracle Validated Integration, available through the Oracle PartnerNetwork (OPN), gives customers confidence that the integration of a complementary partner software product with an Oracle "on-premises" Application has been validated and the products work together as designed. This can help customers reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review partner integrations and partners who successfully complete the program are authorized to use the "Oracle Validated Integration" logo. For more information, please visit at Oracle PartnerNetworkOracle PartnerNetwork (OPN) is Oracle's partner program that provides partners with a differentiated advantage to develop, sell and implement Oracle solutions. OPN offers resources to train and support specialized knowledge of Oracle's products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to be recognized and rewarded for their investment in Oracle Cloud. Partners engaging with Oracle will be able to differentiate their Oracle Cloud expertise and success with customers through the OPN Cloud program - an innovative program that complements existing OPN program levels with tiers of recognition and progressive benefits for partners working with Oracle Cloud. To find out more visit: Oracle and Java are registered trademarks of Oracle and/or its affiliates.

INTEREL secures EUR10m growth capital to fuel expansion of its Internet of Things (IoT) solutions for the hospitality industry

INTEREL - 7 September 2017
Paris, 7th September 2017 - Jolt Capital SAS, an independent and growing private equity firm, regulated by the Autorite des Marches Financiers (AMF), has announced the investment of EUR10 million in INTEREL, a leading provider of IoT solutions for the hospitality industry.Modern hotels deploy interconnected devices and rely on data analytics to optimize performance. INTEREL's Hotel of Thingstm ecosystem enables this by connecting people, devices and data; and with the world's first online Water Management System and its award-winning Guest Room Management System, INTEREL revolutionizes guest experience, improves operational performance and drives sustainability for hotels.With customers that include the top-tier hotel chains, INTEREL's solutions are deployed in more than 30 countries across four continents, and have been used by over 20 million guests. Already the standard for many hotels in the Middle East and Asia's demanding markets, INTEREL will enhance its geographic coverage and continue investing heavily in its technology and intellectual property through Jolt Capital's support.This investment reinforces Jolt Capital's growth-specific and technology-centric positioning, which is based on solid experience in identifying and investing in leading-edge companies that are already profitable, and on the verge of accelerated growth.Jean Schmitt, Managing Partner of Jolt Capital commented, "INTEREL is exactly the type of business we like at Jolt: entrepreneurial, innovative, visionary, responsive to clients and with solid finances. Our investment is to boost the expansion strategy of the business. We believe that their IoT, room and water management systems offer an unrivalled value proposition to hotels, giving INTEREL a genuine pioneering advantage." INTEREL's core technology used in its water and energy management solutions, combined with its IoT platform, is a prime example of the type of ecosystem that can fundamentally change how environments like hospitality are working today. Florian Gallini, CEO of INTEREL, said: "Jolt Capital has successfully invested in high-growth companies and their niche domain knowledge makes them an exciting strategic partner for us. Jean's track record as great entrepreneur and technologist was an important differentiator during the fundraising. This investment will fuel our global growth and allow us to continue developing the Hotel of Thingstm along with our connectBsmarttm technology, enabling us to connect the physical world of hospitality."

ALICE Raises $26 Million Series B Funding from Expedia, Inc.

ALICE - 30 August 2017
New York, NY, August 30, 2017 - ALICE, an operations platform that empowers hotels to deliver a better guest experience through consistently excellent service, announced today it has secured $26 million in Series B funding from Expedia, Inc. (NASDAQ: EXPE), the world's largest online travel company. The completed investment makes Expedia(r) a majority shareholder in ALICE and deepens the commercial cooperation between the two companies that was originally established with an equity investment in 2015. ALICE intends to use the funds further the mission of delivering the very best technology and customer service in the industry. This round brings ALICE's total funding to $39 million.As engaging digital consumer experiences continue to drive success in travel, ALICE takes the guest experience head-on, by studying not only how the internal business of a hotel runs, but also how services are delivered today in other analogous industries. This funding allows ALICE to build out its development, product, sales, and customer success teams to help the company to reach its goal of being one of the hotel industry's leading operating platforms."It is time for the internet to expand beyond revolutionizing how our hotel partners market and distribute their products into how they service and interact with their guests," says Cyril Ranque, President, Lodging Partner Services, Expedia, Inc. "ALICE is developing smart mobile and cloud technology to fundamentally improve the hotelier and guest experience at scale. That's a revolution worth investing in."Justin Effron, Chief Executive Officer, ALICE says, "Our mission is to give hoteliers the ability to provide the best guest service and experience they can around the clock, and this latest round is a testament to the hard work of everyone involved. With this additional capital, we'll be better equipped to help hoteliers reach their goals of improved guest service."A deeper relationship with Expedia continues ALICE's momentum in the hospitality industry since its inception in 2013. Earlier this year, ALICE launched products including the Guest Profile, which gives hoteliers a view into the guest experience across every aspect of their hotel stay, including check-in, requests for amenities and services, and any interaction with the concierge, Guest Text Messaging, which facilitates text messaging between hotels and guests without requiring an app download, as well as Logbooks, which can be used by hoteliers to track any physical item belonging to or loaned to a guest, including packages and lost & found. Additionally, the company launched a Preventative Maintenance tool and an open-API, and is looking forward to releasing new features for use by hoteliers such as Checklists, a tool to improve task management, SMS automation, which automates responses via text to common guest questions, and more.In the last six months, ALICE grew its customer base nearly 200%. Recently clients signed to the platform include Two Roads Hospitality, Dream Hotel Group, SIXTY Hotels, NYLO Hotels, and Leading Hotels of the World.For more information on the ALICE team ALICEALICE has created the first complete communication, cost savings and revenue generation operations platform for hotels, which enhances the guest experience and connects all points within the hotel to simplify guest service - and make it more cost-effective.Since the company was founded in 2013, ALICE has gained serious traction in the industry working many of the world's leading hotel brands, including Two Roads Hospitality, Dream Hotel Group, Grupo Posadas, SIXTY Hotels, NYLO Hotels, and Leading Hotels of the World. For more information, visit Expedia, Inc.Expedia, Inc. is the world's largest online travel company, with an extensive brand portfolio that includes leading online travel brands, such, a leading full-service online travel brand with localized sites in 33, a leading global lodging expert operating 89 localized websites in 41 languages with its award winning Rewards loyalty programExpedia(r) Affiliate Network (EAN), a global B2B brand that powers the hotel business of hundreds of leading airlines, travel agencies, loyalty and corporate travel companies plus several top consumer brands through its API and template solutionstrivago(r), a leading online hotel search platform with sites in 55 countries worldwideHomeAway(r), a global online marketplace for the vacation rental industry, which also includes the VRBO, and brands, among othersEgencia(r), a leading corporate travel management and, leading U.S. travel websites, as well as ebookers(r), a full-service travel brand with websites in seven European countriesTravelocity(r), a leading online travel brand in the U.S. and Canada delivering customer service when and where our customers need it with the Customer First GuaranteeHotwire(r), inspiring spontaneous travel through Hot Rate(r) dealsWotif Group, a leading portfolio of travel brands including,,, and Media Solutions, the advertising sales division of Expedia, Inc. that builds creative media partnerships and enables brand advertisers to target a highly-qualified audience of travel consumersCarRentals.comtm, a premier online car rental booking company with localized sites in 13 countriesClassic Vacations(r), a top luxury travel specialistExpedia Local Expert(r), a provider of online and in-market concierge services, activities, experiences and ground transportation in over a thousand destinations worldwideExpedia(r) CruiseShipCenters(r), a provider of exceptional value and expert advice for travelers booking cruises and vacations through its network of over 235 retail travel agency franchises across North AmericaSilverRail Technologies, Inc., a global rail retail and distribution platform connecting rail carriers and suppliers to both online and offline travel distributorsFor corporate and industry news and views, visit us at or follow us on Twitter @expediainc.Trademarks and logos are the property of their respective owners. (c) 2017 Expedia, Inc. All rights reserved. CST: 2029030-50

Why Managing your Hotel's Digital Assets Saves Time and Money

ICE Portal - 23 August 2017
According to Accenture Interactive, 50% of companies have more digital content that they can effectively manage. Hotel groups are not immune, and if they don't get control of their assets, it's going to cost a lot of time and money. Digital Asset Management (DAM) technology offers solutions for industries across the board, the travel and hospitality industry is no different. In fact, in an industry where digital assets are so necessary, it is important that hotel groups understand what value a DAM solution can offer. Utilizing this technology will help you to effectively organize, access, share and store your digital assets.A common issue with digital assets in the hospitality industry (photos, videos, virtual tours, marketing material etc.) is that they are difficult to keep up-to-date for each person that is granted access to them. For example, a hotelier may have their property's images stored on their computer and, at the same time, someone else at a corporate level may have access to different, smaller or outdated images on their computer. A DAM solution enables hotel groups to control all of their digital assets from one central location that is accessible from anywhere 24/7. This allows for collaboration while ensuring consistency for each user as the most up-to-date assets will always be what they are accessing.Another benefit of DAM technology is that it allows approved users like tour operators, PR partners, marketing companies and other internal/external stakeholders to view, select and get the asset(s). This integration ensures that the content you have displayed across the web (even on site) is consistent, accurate and fresh.DAM systems save time and money. Fifty three percent of companies spend more time on operational details of managing content (Accenture Interactive.) Rather than multiple departments and locations uploading the same content into their own computer systems (as many call silos,) the content should be uploaded one time into a central Digital Asset Management repository. Stakeholders who need and want the content will access the system and find streamlined file search and retrieval. This allows users to more efficiently find what they are looking for and eliminates the cost of recreating lost or misplaced assets.Visual content is perhaps the most important factor when it comes to travel planning. As this content continues to become essential to travelers' booking decisions, it is now imperative that hotels find ways to effectively manage their assets. DAM technology gives hotel groups an avenue to organize all of their conten t and simplifies the process of accessing, sharing and distributing it.

AHLEI Publishes New Edition of Hotel and Restaurant Accounting Textbook, Workbook

Educational Institute - 17 August 2017
The American Hotel & Lodging Educational Institute (AHLEI) has published a new edition of Hotel and Restaurant Accounting, by Raymond Cote, CPA, CCP. This introductory hospitality accounting textbook accentuates the relationship between business principles and accounting in hotel and restaurant operations. Students will learn accounting information that can be applied in hotel and restaurant environments.The eighth edition of Hotel and Restaurant Accounting has been significantly revised, incorporating several chapters and two case studies previously included in the author's Accounting for Hospitality Managers textbook and eliminating or combining several other chapters. Every chapter has been enhanced with key terms, definitions, review questions, and practice problems.Hotel and Restaurant Accounting is also a required textbook in several of AHLEI's multiple-course curricula for schools and Distance Learning students, including the 12-course Hospitality Management Diploma, eight-course Hospitality Operations Certificate, six-course Hospitality Fundamentals Program, and five-course Accounting and Financial Area of Specialization.For schools using the textbook, AHLEI also offers a Hotel and Restaurant Accounting Student Workbook. Chapter-by-chapter activities give students additional practice with a variety of hotel and restaurant accounting procedures and transactions. Problems include multiple-choice, true/false, definitions, and computations. Answers are provided in the instructor solutions manual, which is available free with purchase of 10 or more workbooks, by contacting Academic Sales at 1.800.344.4381 or +1.407.999.8100 or

Splitit Brings No Interest Payments to the Travel Industry

Local Measure - 8 August 2017
NEW YORK -- Splitit, a New York - based fintech start up, announced an agreement to bring no interest payments to travelers who book at more than 115 Leonardo Hotels across Europe and the Middle East.Splitit allows consumers to use their existing credit cards to divide the cost of a high-ticket travel purchase into as many as 12 payments, making travel more accessible for consumers - and helping travel providers increase conversion, generate revenue and reduce cart abandonment. Beginning in October, travelers will be able to book no interest split-payment stays exclusively at and"We are delighted to announce this partnership with Leonardo Hotels, a pioneer in online travel and an unmatched guest service provider," said Gil Don, Splitit's CEO & Co - Founder"Now for the first time, guests around the world can enjoy the benefits of travel, with payments spread across a number of months - without onerous interest charges. By using the Splitit solution, online merchants can increase online order values and decrease cart abandonment dramatically. We are already serving dozens of fine retailers around the world, and are excited to launch our service in the travel space, where it is badly needed."At a time when hotels, wholesalers and others are seeking ways to optimize revenue and provide frictionless, personalized purchase options for consumers, Splitit offers a simple, easy to integrate solution. Via a Splitit button placed on the merchant's final purchase page, travelers can easily charge any purchase on their existing credit card and pay it back in monthly interest free installments.Splitit operates in the credit card path: unlike consumer financing solutions, the core of Splitit is the ability to optimize a card holder's unused credit line as security for an installment plan. The company has helped many online retailers increase conversion by more than 20%, bump up online revenues by more than 15%, and decrease cart abandonment by more than 10%.Splitit anticipates announcing partnerships with additional global travel providers in the weeks ahead.For more information, visit SplititSplitit is revolutionizing the credit card industry by extending to all sizes of merchants/retailers the ability to offer interest-free monthly payments on their customer's existing credit cards. The Splitit product has been patent protected in the United States since 2012. To learn more, please visit Leonardo HotelsLeonardo Hotels operates more than 120 hotels in Europe, UK & Israel and is currently continuing its expansion. As the European Division of Fattal Hotels, founded by David Fattal, Leonardo Hotels focuses on hotels of the 3 and 4-star plus categories as well as on hotels with comparable standard, each of them individually designed and offering excellent services.

Three Hotel Companies Select Aptech PVNG Enterprise Accounting

Aptech - 8 August 2017
Aptech Computer Systems, a leading provider of hotel accounting software, hospitality enterprise accounting, budgeting, forecasting, and business intelligence systems, announced three hotel companies selected Aptech's PVNG Enterprise Back Office System. PVNG is a browser-based next generation enterprise hospitality accounting solution with a simple menu structure and easy to navigate platform. Click here for more on Aptech's products and services.Companies installing PVNG Enterprise Accounting include Stagewest Hospitality and The Colony Palm Beach. The companies operate a total of 10 properties.Stagewest Hospitality is implementing PVNG hotel accounting software at four hotels and its winery in British Columbia, Canada. "PVNG helped us reduce labor costs because it is easy to use and simple to learn. We realized a significant cost savings by creating a more efficient operation with a reduced accounting staff. Our guests are the most important part of our company. If I can move two people to our front desk from accounting it benefits our guests and our company," said Azaz Ahmed, MBA, controller of Stagewest Hospitality. "Aptech hosts our PVNG installations. We are hospitality professionals. With Aptech hosting our system we don't worry about our system operation, data security, and backups." Stagewest Hospitality properties include Stage West Calgary, Medicine Hat Lodge, and the Camrose Resort Casino.The Colony Palm Beach in Florida is live with PVNG this month. "We installed PVNG because it is easy to learn and use and developed specifically for hotel companies. This is a big advantage over generic financial systems. I have experience with Aptech's systems at other properties and trust its solutions," said Tammy Shoffstall, finance director of The Colony Palm Beach.Cam Troutman, Aptech vice president, said, "We leveraged 45 years of hotel accounting experience to build PVNG specifically for hotel companies. It supports one property or a large multi-brand, multi-property portfolio. PVNG uses the most current technology platform incorporating AP, GL, Statistics, Financials, and a Bank Reconciliation, all with easy to use, familiar browser navigation. We can also make it simple to become 11th Edition compliant by implementing our packaged chart of accounts and financial statements."Aptech Computer Systems is an IBM Premier Business Partner that offers Execuvue(r) web-enabled Business Intelligence, Targetvue Budgeting and Forecasting, and PVNG Enterprise Back Office systems that are 100% hospitality specific. Aptech is the only company that provides a complete suite of financial management and analysis solutions for the hotel industry. Aptech systems can be deployed in the cloud, or on-premise at the client location to support an entire hotel company's portfolio via the Internet for individual and consolidated back office operations and financial reporting. About Aptech Computer Systems, Inc.Aptech Computer Systems, Inc., based in Pittsburgh, Pennsylvania, is the only provider of a fully integrated enterprise accounting, business intelligence and planning ecosystem to the hospitality industry. All of its clients are companies like yours, which own or manage hotels. Its solutions help customers at both the corporate and property levels understand their financial and operational data for faster goal achievement.The company is renowned for introducing business intelligence into the hotel industry, and offers a solid resource of hospitality professionals. Aptech is an IBM Software Value Plus partner and Premier Solution Provider and a Prophix Premier Business Partner.Incorporated in 1970, Aptech's state-of-the-art back office, true business intelligence and enterprise planning solutions are 100% hotel specific. Solutions include PVNG, Execuvue(r) and Targetvue. Clients comprise over 3,500 properties - including large chains, multiple-property management companies and single-site hotels. Execuvue and Profitvue are registered to Aptech Computer Systems, Inc. All other trademarks are owned by their respective holders. For more information please visit

RobertDouglas Advises Hospitality Resorts on CAD$213 Million Financing for Two Niagara Falls Hotels

RobertDouglas - 8 August 2017
New York, NY -- RobertDouglas announced today that it has advised Hospitality Resorts Inc. on a CAD$213 million refinancing of the 1,006-key Hilton Niagara Falls/Fallsview Hotel and Suites, located in Niagara Falls, Ontario. Hospitality Resorts Inc. is a privately-owned hotel investment, development and management company that has been active in the Niagara hotel and restaurant businesses for more than 40 years. The fixed-rate, fifteen-year financing, one of the largest single hotel financings ever in Canada, was provided by Pacific Life.The Hilton Fallsview is comprised of three towers, including a 53--story tower completed in 2009, and has 417 luxurious suites, making it one of the largest hotels in Canada, and also among the largest independently-managed Hilton hotels in the world. Connected to the Fallsview Resort, the hotel's over- sized rooms offer spectacular views of the American and Canadian falls, as well as access to a wide array of resort amenities.The proceeds of the financing will be used to fund significant new improvements to the hotel, including adding 81 new guestrooms, expanding and renovating the lobby, creating an enclosed, roof-top pool with views of the Falls, expanding the restaurant space of the Hotel, adding high-end retail, and helping to underwrite the development of a 5,000 seat theater connected to the Hotel and to the Fallsview Resort."The Niagara Falls market has been one of the strongest-performing markets in North America during the past three years," observed David Smith, Director at RobertDouglas, "and the ownership continues to re- invest in the Hilton Fallsview to solidify its position as the market's dominant corporate and leisure property.""The management team at Hospitality Resorts is committed to making the Hilton Fallsview the heart of a larger entertainment/resort complex. The investments they are making in the Hotel's restaurants, guestrooms, public spaces and, most importantly, the addition of a new theater complex will pay dividends for years to come," remarked Douglas Hercher, Managing Director at RobertDouglas." Ultimately, it was the strength of their ownership and management that made this financing possible."About RobertDouglasRobertDouglas is a real estate investment banking firm with offices in New York, Los Angeles and San Francisco that specializes in the sale, financing and equity capitalization of hotel, resort and gaming properties throughout North America. Founded by two of the hotel industry's pre-eminent finance professionals, Rob Stiles and Doug Hercher, RobertDouglas offers exceptional domestic and international institutional investor and lender relationships. RobertDouglas combines the capital markets sophistication of top-tier investment banks with detailed hotel underwriting and asset management experience, providing the firm with unique capabilities in an underserved market. For more information, contact info@robert- or go to

Onyx CenterSource Appoints Chief Commercial Officer

Onyx CenterSource - 1 August 2017
DALLAS -- Onyx CenterSource, the global leader in hotel commission payment and recovery services, today announced the appointment of Don Kelly, a 25-year hospitality industry veteran, as chief commercial officer.Kelly will be responsible for overseeing the company's go-to-market strategy, identifying growth opportunities and ensuring the integrated commercial success of the organization, according to Mark Dubrow, Onyx chief executive officer."Don is a top-performing and results-driven executive who is adept at understanding an operating environment and aligning teams around a clearly defined vision, set of values and strategies," Dubrow said. "He is passionate about data and uses it to unlock value for customers and find hidden pockets of opportunity. Don also has consulted for hotel brands and companies to create new revenue sources, drive sales and introduce analytics as a differentiator. He is a forward-thinking leader who combines vision, creativity and business acumen to optimize profits while maintaining a competitive edge."Kelly formerly was senior vice president, hospitality cloud, for Cvent in McLean, Virginia. From 2010 to 2015, he was senior vice president, global commercial operations and performance management, for Hilton Worldwide in McLean. He was senior vice president, chief marketing and sales officer for Sofitel Hotels & Resorts in Paris from 2005 to 2010, and senior vice president of sales and revenue management for AccorHotels in Paris from 2001 to 2004.

TrustYou Invests in Enhanced Account Management To Ensure Maximum Client Satisfaction

TrustYou - 26 July 2017
Additionally, in order to strengthen and expand market presence in the EMEA region as well as increase support of regional key accounts such as Motel One, Lindner Hotels and B&B Hotels, TrustYou hired Manuela Erlemann as Director Key Account Management EMEA. Manuela has an extensive experience in hospitality and knows the different requirements and needs of hotel chains in every detail. Previously she was in charge of hotel chain key accounts at online travel agency HRS. Both Larisa Huremovic and Manuela Erlemann will report to Philipp Hahn, Senior Director of Enterprise Sales EMEA."It is our first priority to ensure that our clients are satisfied with our platform and service at all times. Since the demands vary within each chain, both global and regional, we have made the necessary changes and additions to our team to better respond to their needs. Only then they can make the best possible use of their guest feedback by marketing, managing, replying and analyzing all feedback from surveys to reviews across the web with our platform", says Philipp Hahn, Senior Director of Enterprise Sales EMEA at TrustYou.More information about TrustYou can be found at Pictures:Manuela Erlemann, Director Key Account Management EMEALarisa Huremovic, Director of Global Account Management

6 Reports every Hotelier Needs

Inn-Flow Hotel Software - 16 July 2017
Hotel operations move fast and at times it can feel like there are a dozen fires to put out. As a hotelier, you want to spend your time growing your business and maintaining your vision. But you also want to remain ever-vigilant about threats to the bottom line.Inn-Flow's auto email reports deliver vital labor and accounting analytics in order to free up your time and energy. By automatically emailing out key reports, your managers, co-owners, executives, and departmental heads will be better able to independently keep things on track. Now you can focus on the bigger picture.View the 6 Reports Every Hotelier Needs

Heart of America Group Selects Broadvine to Revolutionize Reporting and Analytics

Broadvine - 12 July 2017
Raleigh, NC -- Broadvine, a leader in Business Intelligence and Analytics software for the hospitality industry, announced today that it is implementing its cloud-based Reporting modules, including Labor Management, for Heart of America Group, one of the premier design, construction, and management companies in the Midwest."As both owners and operators of over 16 properties in the Midwest, Heart of America knows their General Managers' time is best spent with their guests instead of creating spreadsheets," said Shawn Barber, CEO of Broadvine. "With Broadvine, Heart of America Group will have real-time information at their fingertips and enable data driven decisions that drive profitability and increase guest satisfaction.""Broadvine's Reporting software will enable us to analyze our properties' performance and metrics from a single place ," said Chuck Ullrich, CFO of Heart of America Group. "Our brand leaders, corporate team, and properties will have the information and analytics needed to ensure we are meeting our financial and service level goals."Broadvine's application delivers robust Business Intelligence via Reporting, Forecasting, Expense Management and Labor insights to hotel management companies worldwide.About Heart of America GroupStarting with a 100-seat restaurant back in 1978, The Iowa Machine Shed, Heart of America Group has evolved into one of the Midwest's premier design, construction, and management companies with a 39-year history of developing award-winning properties. Currently Heart of America Group is located in ten metropolitan areas across six Midwestern states. For more information, visit

Sertifi Takes Frictionless Business Global with International Payments via CyberSource Payment Management Platform

Sertifi - 29 June 2017
Sertifi Closing Pro+ picks up where traditional eSignatures leave off by allowing hotel properties and other hospitality businesses to quickly capture signed agreements and secure guest payments within minutes online. By adding the payment component to Sertifi Closing Pro+, the closing process is simple and secure for guests.Sales contracts, banquet event orders (BEOs), and other documents are completed by means of eSignature. After signing, guests are promptly directed to submit payment online, and the funds are collected immediately.Now - via the integration with CyberSource - Sertifi customers can swiftly collect signed agreements and guest payments regardless of country and currency, making the solution perfect for sales and catering groups worldwide."We're happy to integrate with CyberSource and enhance our global capabilities and reach for customers. Given CyberSource's global footprint, we can now provide customers the opportunity to connect with nearly 100 acquirers and processors in more than 190 countries and territories so they can quickly close business anywhere, anytime, in multiple currencies," said Nick Stojka, Co-Founder at Sertifi.Through the combined sign-and-pay process with Sertifi, hospitality companies gain many benefits including:Elimination of paper authorization formsReduced PCI scopeShortened sales process and greater efficiencyReduced costs from print, sign, and faxConvenience for on-the-go guests"Hotel properties are rapidly moving away from traditional means of collecting written signatures and sensitive payment information for bookings. In today's digital economy, they are looking to make eSignatures and secure digital payments the norm," said Andre Machicao, senior vice president, CyberSource. "Our payment management capabilities, coupled with Sertifi's eSignature tool, are empowering hospitality businesses to quickly deliver innovative and frictionless booking services to their customers globally."

Centreviews and SpendBridge Join Forces to Provide an Integrated Source-Procure-Pay Solution for the Hospitality Industry

Centreviews/API Outsourcing Inc. - 26 June 2017
savings on purchasesenforcement of negotiated pricing discountsvisibility of invoices and elimination of duplicate invoicesenforcement of proper approvals on purchases and invoicesability to capture early pay discountsoptimization of payments that can maximize payment card rebatesreduction in time and costs for auditsThe cloud-based solution is optimized for mobile and will enable your employees, whether mobile or in located in various properties, make the best decisions for your company.Visit the Centreviews booth at HITEC at Metro Toronto Convention Center in Toronto, Canada, June 26-29, 2017 and register to win a free tablet.BOOTH 752About CentreviewsCentreviews Business Intelligence Suite is a simple, scalable, and secure solution for back office departments and professionals. It is a suite of solutions that helps companies identify, resolve and prevent problems with their accounts payables, accounts receivables or document management processes. It is a cloud-based, mobile optimized platform that can be integrated with existing processes and technologies that enables companies to implement and maintain best practices for accounts payable, accounts receivable and document management process to improve visibility, improve controls, improve efficiencies, and improve profits! For more information, please call +1.651.675.2600 or visit www.centreviews.comAbout SpendBridgeSpendBridge provides an intuitive storefront that people want to use - inspiring a culture of efficiency. SpendBridge is a cloud-based solution that brings a refreshing new perspective to spend management across the source-to-pay business ecosystem. SpendBridge unifies all systems, producing actionable spend analysis and accurate budget information SpendBridge brings together all products and vendor catalogs into one intuitive storefront that simply works - for every user across all locations. For more information, please call +1.800.284.6002 or visit

HITEC News: Maestro PMS Adds Integrated Digital E-Signature Reservation and Sales & Catering Contract Execution to List of 600+ Supported Interfaces

NORTHWIND-Maestro - 22 June 2017
Markham, Ontario -- Maestro PMS, the preferred technology solution and property management software provider of leading independent hotels, resorts, condos and multi-property groups, will launch its E-Signature capability at HITEC 2017 Booth 1219 in Toronto June 26-29.E-Signature enables independent operators to close more meeting and event business faster by letting clients and meeting planners execute sales and catering and room reservation contracts remotely.As a forward thinking leader in technology for independents, Maestro PMS is continuously building partnerships to provide data integration and interfaces with more than 600 third party systems that give independents the freedom to operate the way they want.Click here for more information on how to reserve, engage and socialize with Maestro PMS property software."For over 35 years Maestro has specialized in providing property management software systems for independent operators."Each property has unique requirements and relationships with third party providers. Many operators ask if the Maestro PMS will interface easily with systems they use and value," said Warren Dehan, Maestro PMS President. "In almost all cases the answer is yes."Maestro interfaces with hundreds of third party systems, and we are continuously developing new integrations to ensure our clients are not locked in to limited options."Our clients have a voice and we listen." Maestro supports every major GDS, CRS, Channel Managers and POS systems, all major revenue management, electronic lock systems, and dozens of in-room offerings, and other systems."All our interfaces are compatible with both our cloud hosted and our on-premise Maestro solutions," Dehan said.In addition to a large portfolio of current interfaces, Maestro provides its proprietary Application Program Interface (API) to third party companies to streamline interface development for the growing number of new system providers entering hospitality."New system providers can quickly develop an interface for Maestro with our API," Dehan said."We also work within HTNG's mainstream interface guidelines for new development. As an example, Maestro also interfaces with Comtrol Corporation's Lodging Link solution, which provides hundreds of interface options."Maestro PMS, which offers 20+ integrated modules on a single image database delivers revenue-generating tools and services that increase profitability, drive direct bookings, centralize operations, and provide personalized guest service to keep guests coming back.

RobertDouglas Advises Luxe Hotels on Strategic Refinancing of the Luxe Rodeo Drive Hotel in Beverly Hills, California

RobertDouglas - 21 June 2017
Los Angeles, CA -- RobertDouglas announced today that it advised on the refinancing of the Luxe Rodeo Drive Hotel in Beverly Hills, California. The low-leverage, ten-year, fixed-rate, interest-only financing was provided by a leading real estate finance company and will ultimately be contributed to a commercial mortgage backed securitization pool. The terms of the refinancing were not disclosed.The 84-room boutique Luxe Rodeo Drive Hotel is the flagship of the Luxe Hotels brand and boasts the distinction of being the only hotel located on the world-famous street, Rodeo Drive. The property is situated in the heart of Beverly Hills' famed "Golden Triangle" on the 300-block of Rodeo Drive and includes 6,800 square feet of fully-leased ground floor retail space on Rodeo Drive.Set amongst couture fashion houses and restaurants, the hotel provides its guests with the sense of being in a private club, with exclusive access to the Luxe Club on Rodeo lounge and the Rooftop360 spa, fitness studio and outdoor cinema space which are exclusively available to guests staying at the hotel. Known for conveying a stylish blend of the relaxed Southern California spirit and the elegance of Beverly Hills, the hotel's wrap-around Rodeo penthouse terrace and open rooftop deck are part of the many indoor/outdoor meeting spaces at the property."This was a highly competitive process with lenders responding enthusiastically to the financing request," noted Stephen O'Connor, a Principal and Managing Director of RobertDouglas. "Without overburdening this flagship asset for Luxe Hotels, the Sponsor was seeking to consolidate debts across their portfolio while lowering their average cost of capital and fully mitigating interest rate risks over the long term.""We sourced a lender who delivered maximum flexibility at highly efficient pricing with a smooth underwriting and closing process; thereby ensuring the long-term financing security for this truly irreplaceable asset," remarked Lindsey Whang, Associate at RobertDouglas.About RobertDouglasRobertDouglas is a real estate investment banking firm with offices in New York, Los Angeles and San Francisco that specializes in the sale, financing and equity capitalization of hotel, resort and gaming properties throughout North America. Founded by two of the hotel industry's pre-eminent finance professionals, Rob Stiles and Doug Hercher, RobertDouglas offers exceptional domestic and international institutional investor and lender relationships. RobertDouglas combines the capital markets sophistication of top-tier investment banks with detailed hotel underwriting and asset management experience, providing the firm with unique capabilities in an underserved market. For more information, contact or go to

Top Hotel Management Company Implements Aptech's Execuvue(r) Business Intelligence System

Aptech - 20 June 2017
PITTSBURGH -- Aptech Computer Systems, a leading provider of hospitality enterprise accounting, budgeting, forecasting, and business intelligence systems, announced today that TPG Hotels & Resorts has deployed Execuvue Enterprise Business Intelligence System.TPG Hotels & Resorts is a top-ranked hospitality management company and fully accredited operator of the industry's most respected brands including Marriott (Starwood), Hilton, Hyatt, IHG and others."With a national portfolio of more than 50 hotels operating multiple brands coast to coast, it is essential that we have reliable tools for gathering real time hotel data in a seamless single-source manner," said Michael Brown, vice president of business intelligence for TPG Hotel & Resorts."Execuvue automatically gathers the hotel data from all our properties."It and enables us to easily create customized daily roll up analysis for our entire portfolio which streamlines the entire reporting process."Through Execuvue's powerful automation, the time needed to compile data should be greatly reduced and provide more time for thorough analysis and timely decision making." Aptech Computer Systems is an IBM Premier Business Partner that offers Execuvue web-enabled Business Intelligence, Targetvue Budgeting and Forecasting, and PVNG Enterprise Back Office systems that are 100% hospitality specific. Aptech is the only company that provides a complete suite of financial management and analysis solutions for the hotel industry.About TPG Hotels & ResortsPre-approved by all the leading global hotel brands, TPG Hotels & Resorts is an operator of hospitality assets across all chain scales with an historical operating platform of over 150+ branded, independent and boutique hotels comprising more than 25,000 guestrooms in 30 states. Today, TPG Hotels & Resorts is the 7th largest hotel management company in U.S. generating over $840 Million in annual revenue (ranked by guestrooms - Hotel Management Magazine 2016). TPG is a fully integrated hospitality management company actively engaged in hotel operations, renovations, development and acquisition/asset repositioning across the country. For more information please visit: Aptech Computer Systems, Inc.Aptech Computer Systems, Inc., based in Pittsburgh, Pennsylvania, is the only provider of a fully integrated enterprise accounting, business intelligence and planning ecosystem to the hospitality industry. All of its clients are companies like yours, which own or manage hotels. Its solutions help customers at both the corporate and property levels understand their financial and operational data for faster goal achievement.The company is renowned for introducing business intelligence into the hotel industry, and offers a solid resource of hospitality professionals. Aptech is an IBM Software Value Plus Partner and Premier Solution Provider, as well as a Prophix Premier Business Partner.Incorporated in 1970, Aptech's state-of-the-art back office, true business intelligence and enterprise planning solutions are 100% hotel specific. Solutions include PVNG, Execuvue, and Targetvue. Clients comprise over 3,500 properties - including large chains, multiple-property management companies and single-site hotels. Execuvue is registered to Aptech Computer Systems, Inc. All other trademarks are owned by their respective holders. For more information please visit

Nor1 to Host Three Information Packed Workshops at HSMAI ROC 2017 In Toronto, Canada

Nor1 - 20 June 2017
Santa Clara, CA -- Nor1, the leader in hospitality merchandising technology, is pleased to announce it will host three free workshops as part of this year's HSMAI Revenue Optimization Conference in Toronto, Canada on June 27, 2017. "I am extremely gratified that Nor1's commitment to education has allowed us these opportunities to share leading edge ideas with the best and most innovative in the hospitality industry," said Jason G. Bryant, Nor1's Founder & CEO.Filled with timely and compelling content, all three workshops will offer invaluable educational opportunities to hospitality revenue and operational professionals looking to drive incremental revenue while providing superior guest experience. The workshops will be held at the Metro Toronto Convention Centre, SOUTH Building (222 Bremner Blvd), Room 711.Workshops hosted by Nor1:Successful Merchandising: The Happy Confluence of Revenue Management and Digital MarketingIdentifying upselling opportunities and creating compelling offers is only half the merchandising battle; guests must be presented with offers to be able to buy them. Revenue management must work hand-in-hand with digital marketing to ensure compelling offers are displayed to prove the value to the guest and the hotel. Where do guests want to see offers and what's the best way to present an offer to enhance CTR and conversion to prove the value of the offer?Workshop details:Tuesday, June 27th, 2017 | 1:30 - 2:20pmModerated by Pavan Kapur, SVP Global Gaming, Nor1Speakers:Chris LaRose, Vice President, Marketing Support Services, Hilton Hotels & ResortsAlex Kadota, Director of Revenue Management, Downtown Grand HotelLori Kiel, Chief Revenue and Marketing Officer, The Kessler CollectionA Great Guest Experience: Successfully Operationalizing Upselling and MerchandisingA revenue management commitment to a merchandising program is just the start. Now revenue management needs to work with rooms, reservations and operations to make sure the brand or property keeps its promises to guests. What does it take to successfully deliver great guest experiences and drive revenue in the cross-functional world of hotel merchandising?Workshop details:Tuesday, June 27th, 2017 | 2:30 - 3:20pmModerated by Sharon Duffy, SVP Global Business Development, Nor1Speakers:Sue Murphy, Director of Revenue Management, Pinnacle EntertainmentColin Jones, Director of Revenue Management Development, AccorHotelsImtiaz Ali, Regional Director of Revenue and Distribution, Highgate HotelsWho Buys What? The Impact of Market Segment, Source of Business and Loyalty Programs on Upselling and MerchandisingDirect-booking leisure travelers aren't the only guests who respond to merchandising offers; third party bookers, business travelers, group attendees and members of loyalty programs all want to enhance their stay, and are willing to pay for it too. How can a successful merchandising program design offers for different segments while taking into account contractual obligations and program entitlements?Workshop details:Tuesday, June 27th, 2017 | 3:30 - 4:20pmModerated by Valyn Perini, VP Strategic Relationships, Nor1Speakers:Kathleen Mallery, Senior Director Revenue Optimization Americas, Carlson Rezidor Hotel GroupMichelle Woodley, Executive Vice President, Preferred Hotels & ResortsFor further information, contact Valyn Perini at for our free Pre-ROC Workshops here.Visit us at Booth 21 during ROC on June 28th.Meet with us during HITEC June 26th - 29th. Contact to schedule an appointment.About Nor1, Inc. Nor1, Inc. is the leader in hospitality merchandising technology. Headquartered in Silicon Valley, Nor1 provides data-driven pricing and merchandising solutions to maximize incremental revenues for hotels and resorts worldwide such as Hilton, IHG, Carlson Rezidor, Accor, and Wyndham. Nor1's patented, dynamic decisions intelligence engine PRiME(r), powers Nor1's Merchandising and Intelligence Platform including its signature eStandby Upgrade(r), eXpress Upgradetm, CheckIn Merchandisingtm and eReachtm products.Nor1 is creating the fusion between technology and guest experience. It's that combination of expertise and skill that have set Nor1 apart and continues to attract technology's most distinguished investors such as SAP, Goldman Sachs and Accel Partners. For more information, please visit

Top 10 Questions About Cash Operations Management and Cash Recycling

Evention LLC - 20 June 2017
Do I still need a general cashier? How can my property leverage the time savings and other operational efficiencies? How do I calculate the ROI? In this white paper, Evention LLC shares the top 10 questions that hotel and retail professionals ask about Cash Operations Management.

New Luxury Hotel, Waldorf Astoria Beverly Hills, Implements the InvoTech RFID Uniform System for the Most Efficient Uniform Department Operations

InvoTech - 20 June 2017
LOS ANGELES, CA -- InvoTech Systems Inc. announced the recent implementation of its Uniform System at the new Waldorf Astoria Beverly Hills that opened June 1. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech System installed at Waldorf Astoria Beverly Hills manages the uniform inventory for 400 employees, and joins InvoTech System's extensive client portfolio of Hotels & Resorts worldwide. Click here for more information on InvoTech's Linen, Laundry and Uniform Systems.InvoTech's Uniform System establishes a perpetual uniform inventory and has extensive reporting capabilities to determine and forecast appropriate uniform purchases. The system provides significant cost saving benefits by cutting labor costs, eliminating losses, reducing purchases, and lowering laundry expenses. The uniform cleaning costs are entered into the InvoTech System and reports are provided to audit laundry expenses."The InvoTech system is reliable, easy to use, and establishes an organized system for managing the uniforms. The system maintains our employee uniform assignments and tracks uniforms to and from the laundry giving us complete control and accountability of our inventory," said Jeroen Werdmolder, Hotel Manager at Waldorf Astoria Beverly Hills.The RFID technology allows for multiple uniforms to be processed simultaneously and automatically, and the recordkeeping is also automated. The system integrates with automated uniform conveyors to distribute the uniforms to employees, and to automatically record which uniforms are taken by employees.The system includes an electronic signature capture terminal that records each employee's signature when uniforms are assigned. This increases accountability for the uniform department and facilitates a paperless "green" system."By installing the InvoTech Uniform System prior to the hotel grand opening, the Waldorf Astoria Beverly Hills can ensure that its uniform assets and PAR levels are properly assigned to each employee and the entire uniform inventory is tracked from day one" said Oswald Lares, Director of Sales at InvoTech Systems, Inc.About Waldorf Astoria Beverly HillsLocated adjacent to The Beverly Hilton on the corner of Wilshire and Santa Monica boulevards in Beverly Hills, the 12-story hotel is the Waldorf Astoria Hotels & Resorts' first new build on the West Coast, joining the legendary Waldorf Astoria portfolio of 24 hotels and resorts. This luxury 170-room hotel is a 12-minute walk from posh Rodeo Drive and 6 miles from the Hollywood Walk of Fame. Amenities include the signature restaurant, Jean-Georges Beverly Hills, along with al fresco dining option, The Rooftop by JG, offering 360-degree views. The hotel also houses the only La Prairie Spa in Los Angeles. To find out more visit

Glacier House Hotels Installs Aptech's PVNG Web-Based Enterprise Accounting

Aptech - 14 June 2017
PITTSBURGH - Aptech Computer Systems announced Glacier House Hotels completed conversion to the PVNG Enterprise Accounting hotel software system. Arizona-based Glacier House Hotels is a full service development and management company that currently operates six properties.PVNG is Aptech's next generation enterprise accounting hotel software solution that is deployed in the cloud.Aptech is the leading provider of hospitality enterprise accounting, budgeting and forecasting, and business intelligence hotel software systems. Click here for more on Aptech's products and services."Glacier House Hotels wanted to be one of the first hotel companies to convert from Aptech's Profitvue Accounting system to its new PVNG solution," said Ryan Kucker, Glacier House CFO."The conversion to PVNG was smooth and all our templates, chart of accounts, A/P vendors and historical information came over perfectly."PVNG is intuitive and easy to use. Our team only needed a few hours to learn the system."Kucker noted that PVNG is faster to navigate and convenient to use because it is web-based. "Aptech's team provided excellent training. We can do rollups for our hotels with consolidated reporting or individual property financials. I can go into the system and find what I need without having to use it every day. It is that simple to learn."PVNG is a totally new financial system with an easy to navigate architecture. The new system's robust functionality emerged from Aptech's legacy application, Profitvue, used by thousands of users.Cam Troutman, Aptech vice president, said,"We built PVNG from the ground up for the web based on Aptech's 45+ years of hotel accounting knowledge.""We used the most current technology platform incorporating AP, GL, Statistics, Financials, and a Bank Reconciliation, all with easy to use, familiar browser navigation." The PVNG system easily handles single or multi-property accounting, and is deployed as a hosted service, streamlining common daily accounting procedures and offering highly flexible reporting."Glacier House Hotels' core focus is the purchase, development and construction of hospitality projects," Kucker said."PVNG handles the enterprise accounting for our six properties very well with all standard reports including trend reporting and 'trailing 12.' We like the system." -Ryan Kucker, Glacier House CFO.Aptech Computer Systems is both an IBM and Prophix Business Partner offering Execuvue web-enabled Business Intelligence, Targetvue Budgeting and Forecasting, and PVNG Enterprise Accounting systems that are 100% hospitality specific.Aptech is the only company that provides a complete suite of financial management and analysis solutions for the hotel industry. About Glacier House Hotels Glacier House Hotels is headquartered in Scottsdale, Arizona. Our core focus is the purchase, development and construction of hospitality projects. Glacier consists of a team of entrepreneurial individuals who have been successful in all aspects of the hotel, retail and mixed use projects.The Glacier team has many decades of experience, knowledge and expertise in operating planning, development and construction of real estate, including years of experience with top tier hospitality brands such as Hilton, Marriott, IHG and Starwood. The Glacier principals played a major role with Tharaldson Hospitality, who built and operated more than 400 select service hotels since 1984 and sold 130 hotels to Goldman Sach's real estate arm, the Whitehall Real Estate Fund, in a transaction valued at $1.2 billion.Glacier expertise include development, construction, operations, sales and marketing, procurement, revenue management, risk management, finance and accounting, disposition, debt and equity, re-positioning, site selection and brand recommendations.About Aptech Computer Systems, Inc.Aptech Computer Systems, Inc., based in Pittsburgh, Pennsylvania, is the only provider of a fully integrated enterprise accounting, business intelligence and planning ecosystem to the hospitality industry. All of its clients are companies like yours, which own or manage hotels. Its solutions help customers at both the corporate and property levels understand their financial and operational data for faster goal achievement.The company is renowned for introducing business intelligence into the hotel industry, and offers a solid resource of hospitality professionals. Aptech is an IBM Software Value Plus partner and Premier Solution Provider.Incorporated in 1970, Aptech's state-of-the-art back office, true business intelligence and enterprise planning solutions are 100% hotel specific. Solutions include PVNG, Execuvue(r), Webvue(r) and Targetvue. Clients comprise over 3,500 properties - including large chains, multiple-property management companies and single-site hotels. Execuvue is registered to Aptech Computer Systems, Inc. All other trademarks are owned by their respective holders. For more information please visit

4 Ways to Cut Maintenance

Dude Solutions - 9 June 2017
Keeping your facilities in top condition for your guests while staying mindful of budgets is an important initiative, and a computerized maintenance management system (CMMS) complements your objectives perfectly.There are a few key ways that a CMMS can cut your facility costs and arm your workforce with the right tool to increase efficiency and make their work lives easier. Read our whitepaper, 4 Ways to Cut Maintenance Costs, and discover how you can create innovation in your workforce and do more with less.

Travelport powers TravelTech's Hong Kong-London hackathon at 40,000 feet

Travelport - 4 May 2017
Langley, UK -- Travelport (NYSE: TVPT), today announced its sponsorship and involvement of the unique Hack Horizon hackathon which will give 32 participants exclusive access to its technology whilst on a flight from Hong Kong to London.Flying at 40,000 feet, 32 of the best entrepreneurs, developers, engineers and technology designers will take to the skies on May 6th and immerse themselves in the travel technology and experience while travelling at 500 miles per hour. Participants have only three days and one flight from Hong Kong to London to build new products that can make travel simpler, safer, cheaper and way more fun.Featuring Travelport's unique mobile-optimized API, Travelport Trip Services, developers will quickly and efficiently perform mobile-optimized lowest-fare search against Travelport's unrivalled content from the world's leading network airlines. Further enhancing traveler choice for the ever-connected traveler, by delivering the right content to the right person at the right time.Supporting the hackathon is just one of the ways that Travelport works with developers to stay on the cutting edge of innovation and redefine travel commerce by creating the next generation of experiences that modern travelers now expect. During the Travelport-sponsored hackathon, members of Travelport Labs will join the mentoring slots during the BA flight to London and Phil Donathy, Vice President of Product Management at Travelport will be on the judging panel for the pitching and award ceremony.Hack Horizon's co-founder, Kostadin Kolev, said: "We've embarked on a unique and ambitious project but we are delighted that so many leading players in the travel industry are supporting us. Through the hackathon our aim is to support the growth of new and innovative TravelTech products to ultimately improve the end-to-end customer experience in international travel. Asia has moved beyond imitating the West and has developed into a home of world-class talent, innovation and start-ups. Hack Horizon will not only help secure Hong Kong's position as the region's leading technology hub but also help break down potential silos in the ecosystem."Matt Minetola, Executive Vice President, Global Chief Information Officer at Travelport commented: "We are excited to be working with Hack Horizon participants to build something amazing together. Through our technological innovations and content leadership, we are continually redefining the way our customers buy and sell travel and Trip Services is our first mobile-optimized API. Focused first on lowest-fare air search Trip Services offers developers a fast and lean development experience to efficiently perform a lowest-fare search against Travelport provider content."Hack Horizon will take place from May 5th - 8th 2017 and photographs from the event will be available.* What is a hackathon?The word hackathon is a portmanteau of the words hack and marathon, where hack is used in the sense of playful, exploratory programming. A hackathon is an intense and collaborative event where computer programmers, designers, engineers, and product managers come together to rapidly design and build new Minimum Viable Products using software.About Hack Horizon:Hack Horizon is the brainchild of four globe-trotting and entrepreneurial millennials based in London and Hong Kong. They connected because of their belief in the power of technology and its ability to change and radically improve traditional industries. Having organised and participated in over 40 hackathons around the world between them, they wanted to take the hackathon model and apply it to the travel industry in a way that could have a long lasting, positive impact.The team joined forces at the start of 2016 to galvanize the Asia-Pacific startup ecosystem and bring together industry innovators that had the ability to re-think and improve the travel experience for millions of people.For more information and to apply go to: our video:

Onyx CenterSource Acquires N.Y.-Based eCommission Solutions

Onyx CenterSource - 4 May 2017
DALLAS -- Onyx CenterSource, the global leader in hotel commission payment and recovery services, today announced the acquisition of eCommission Solutions LLC, a New York-based company that provides revenue recovery, data management, business intelligence and consulting services to travel agencies, consortia and corporate travel managers."The purchase of the ECS assets builds our global commission recovery client base and will provide ECS customers with access to an expanded hotel network and additional support services around the world," said Mark Dubrow, Onyx chief executive officer. "We are also exploring the ECS big data platform to understand how it may expand our business intelligence services and create new value in the future."ECS Founder and CEO Paul Hoffmann will stay on in a consulting role, helping convert customers from the ECS platform to Onyx's RecoverPro platform. "This combination of two leading commission recovery and management companies represents the best of both worlds because it will better serve ECS clients while expanding Onyx's commission recovery client base," Hoffmann said.Both companies are privately held, and terms of the transaction were not disclosed.About Onyx CenterSourceOnyx CenterSource is the world's leading provider of commission payment processing and recovery services for hotels and travel distributors. The company strives to build long-lasting relationships with its partners and is passionate about providing quality customer service, consultative insight and cost-effective solutions. With a legacy dating to 1992, the company facilitates in excess of $1.2 billion in payments annually, partnering with more than 60,000 hotel properties and 200,000 travel booking providers in 160 countries. In addition to its headquarters in Dallas, Onyx CenterSource has regional hubs in Seville, Spain; Tonsberg, Norway; and Manila, Philippines.RecoverPro is a trademark of Onyx CenterSource.


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