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Cyber experts have warned that the travel industry as a whole is particularly exposed to criminal activity

Guestline Blog - 20 July 2017
At a special Travel Weekly summit, a group of travel experts examined the growing threat from cyber criminals and what travel firms can do to protect themselves from attack. We heard from experts in cybercrime and data security. It covered fraud, security, cyber-crime, compliance, payments, data, company structures to cope with all this and disaster recovery. In the hospitality industry, as in the wider travel industry, it has become vital that IT security is given priority focus as firms become increasingly global, embrace new forms of payment, outsource to third-party Software as a Service (SaaS) solutions and move to cloud computing. The threat of cybercrime has never been so acute as some major companies outside of the travel sector have found to their cost. Indeed, most recently here in the UK we have also seen the widespread chaos in the NHS that the huge ransomware attack brought about.
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Stop Using the Excuse 'Organizational Change Is Hard'

harvardbusiness.org - 19 July 2017
During nearly every discussion about organizational change, someone makes the obvious assertion that “change is hard.” On the surface, this is true: change requires effort. But the problem with this attitude, which permeates all levels of our organizations, is that it equates “hard” with “failure,” and, by doing so, it hobbles our change initiatives, which have higher success rates than we lead ourselves to believe.
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Irregular operations: Planning for the unplanned to recover operations efficiently

Sabre Corporation Blog - 19 July 2017
One of the most daunting challenges facing airlines is the uncertainty of smooth daily operations. Airline disruptions can arise at any time, and each one is characteristically unique, requiring solutions on the fly. As ominous as flight delays and cancellations may be, the outcome can be smoother than anticipated and, at the same time, can be cost effective. To achieve the best results, airlines must prepare diligently for all potential scenarios. To reach a high state of readiness, it is important to take a structured approach, focusing on each stage of the irregular operations business cycle.
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How to Make Agile Work for the C-Suite

harvardbusiness.org - 19 July 2017
Many companies are attempting a radical — and often rapid — shift from hierarchical structures to more agile environments, in order to operate at the speed required by today’s competitive marketplace. Companies like ANZ, the Australian-based banking giant, have made explicit commitments to adopt agile principles, while others like Zappos, are on the bleeding edge of organizational transformation. Many stopping points exist along the continuum from hierarchy to holacracy. To successfully transform to a more agile enterprise, companies must make conscious choices about where and how to become agile. They have to decide where to adopt agile principles and mindsets, where to use agile problem-solving methodologies to dynamically address strategic and organizational challenges, and where to more formally deploy the full agile model, including self-managed teams.
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How Does Outsourcing Reduce Cost?

EDUCBA - 17 July 2017
outsourcingOutsourcing has become an easy and cost effective technique, which is used widely in today’s digitization world. The developed countries prefer outsourcing their business processes to the developing countries like India. Before going any further we first need to know what exactly outsourcing means. Outsourcing is a process in which companies and organisation hand over work to outside vendor. Any work process which can be handled from outside location of the organisation, can be outsourced. This process is also known as offshore outsourcing. Offshore outsourcing allows the organisation to obtain high quality services at a low operational cost.
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Online Travel Agencies and Occupancy Tax: A Proliferation of Lawsuits

HFTP Connect - 14 July 2017
Online travel agencies (OTAs) such as Expedia and Booking.com are the channel of choice for approximately 14 percent of all hotel bookings in the United States. Typically, these channels are responsible for collecting occupancy tax directly from the guest and then pay the hotel directly for the reservations. Recently, OTAs have come under scrutiny for the way they collect occupancy tax. Typically, taxes and fees are bundled together on the OTA website and the guest does not know what portion are taxes and what portion are fees. Furthermore, when the guest selects the option to pay at the hotel, the hotel charges tax on the full rate paid (retail) while the OTA only charges tax on the amount paid to the hotel (wholesale). Since the OTA receives a commission of between 20 to 30 percent, this discrepancy in tax collection can result in millions of dollars of losses to cities, counties and states.
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How to Set More Realistic Growth Targets

harvardbusiness.org - 12 July 2017
Many executives are fond of promising to deliver growth, but far fewer realize those ambitions. This is because many fundamentally mismanage the growth gap, which is the difference between their growth goals and what their base businesses can deliver. Filling the gap requires either innovative new offerings or acquisitions. That’s where the trouble starts — it is easy to be fooled by rosy assumptions that, when analyzed in a disciplined way, turn out not to be practical.
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People Suffer at Work When They Can't Discuss the Racial Bias They Face Outside of It

harvardbusiness.org - 10 July 2017
Last month, in an unprecedented show of solidarity, 150 CEOs from the world’s leading companies banded together to advance diversity and inclusion in the workplace and, through an online platform, shared best practices for doing so. To drive home the urgency, the coalition’s website, CEOAction.com, directs visitors to research showing that diverse teams and inclusive leaders unleash innovation, eradicate groupthink, and spur market growth. But as Tim Ryan, U.S. Chair and senior partner at PwC and one of the organizers of the coalition, explains, what galvanized the group was widespread recognition that “we are living in a world of complex divisions and tensions that can have a significant impact on our work environment” — and they need to be openly addressed.

What Do the World's best Hotels and Hoteliers have in Common? Part 1 - The Brand Basics!

Power of Public Relations - By L. Aruna Dhir - 4 July 2017
The business of hoteliering dates back to the time when the first explorer trudged into a strange, undiscovered land and, wishing to put up his tired, over-wrought feet on a comfortable bed, sauntered into a kind man’s front yard seeking a bed for his body and bread for his hungry stomach. Or perhaps, it all began with the wandering cowboy in the Wild West, who wishing to escape the law, sought refuge on the top floor of a drinking salon, paying for the shave, rounds of drink and a meal before he rode off. Whatever may have been the first reason for its genesis, man soon realized that this was a lucrative business that he could get into.

Why the European Commission's fine on Google matters to hotels

Triptease Blog - 27 June 2017
Google has been hit with a hefty 2.42 billion euro fine by the European Commission, after the regulator ruled that the search giant was employing unfair practices by promoting its own shopping comparison service at the top of search results. According to the Commission, "Google has abused its market dominance as a search engine by giving an illegal advantage to another Google product, its comparison shopping service."

Latest ADA Decision Gives Businesses Another Reason to Consider Their Website's Accessibility

Hospitality Labor and Employment Law Blog - 23 June 2017
Our colleague Joshua A. Stein, a Member of the Firm at Epstein Becker Green, has a post on the Retail Labor and Employment Law blog that will be of interest to many of our readers in the hospitality industry: “Latest Website Accessibility Decision Further Marginalizes the Viability of Due Process and Primary Jurisdiction Defenses.”
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The 4 Types of Innovation and the Problems They Solve

harvardbusiness.org - 21 June 2017
One of the best innovation stories I’ve ever heard came to me from a senior executive at a leading tech firm. Apparently, his company had won a million-dollar contract to design a sensor that could detect pollutants at very small concentrations underwater. It was an unusually complex problem, so the firm set up a team of crack microchip designers, and they started putting their heads together.
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What Does an Aspiring Founder Need to Know?

harvardbusiness.org - 21 June 2017
Alice, an outstanding 24-year-old engineer working for a top technology company, wants to launch her own startup within the next five years, but she doesn’t yet have a venture concept. What knowledge and skills does Alice need to lead a technology venture? And what’s the best way to acquire that know-how? Should Alice go to graduate school, or keep learning on the job?
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What Should U.S. Companies Do If Congress Ever Passes a Tax Holiday?

harvardbusiness.org - 21 June 2017
The Trump administration’s proposed tax reform plan to spur economic growth would lower the corporate tax rate from 35% to 15% and offer U.S. companies a one-time “tax holiday” rate of as low as 10% to bring home their stockpile of cash earned overseas. Given that the offshore stash is believed to total more than $2 trillion, advocates for a tax holiday claim that this influx will encourage companies to invest in their businesses, thereby creating millions of new jobs. Skeptics expect companies to use much of the cash to repurchase their shares, just as they did in response to the tax holiday that George W. Bush administration’s provided, in 2004. Politicians across the political spectrum, corporate executives, and media commentators blame share buybacks for job losses, stagnant wages, and underinvestment in businesses.
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Manufacturers: Stop Drowning in Your Own Content Digital Asset Management (DAM) Cuts Costs, Speeds Workflows, and Saves Time

Adobe Digital Marketing - 21 June 2017
Zebra Technologies has solved a tremendously difficult problem that many manufacturing companies share — the organization of thousands of digital assets into one, easily accessible system. Zebra, which makes mobile printers and computing devices, needed a digital filing cabinet capable of managing everything from product specs and images to catalog entries and sales slicks. What’s more, all of those assets had to be readily available in different languages, and for various markets, customer segments, and device formats.

Is your Cardex helping you to save time?

Experience Hotel Blog - 19 June 2017
Independent hoteliers often complain about not having enough time to accomplish certain tasks which they nevertheless consider to be very important for the future of their hotel. Indeed, between upgrading to comply with safety standards, classification, marketing, “special” guests, equipment and logistics problems in the hotel, accounting, human resources, appointments with suppliers, etc., it is simply and physically difficult and sometimes even impossible to manage everything.
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Who Owns Your Guest Data? The Devil is in The Detail

Vizlly by Leonardo Blog - 19 June 2017
When was the last time you read a contract you were signing? We mean, really read it – every single word. Hoteliers often look to technology providers for solutions that might otherwise not be available in-house. With that comes a level of trust that this provider will do the right thing and help them succeed.

New York City Mayor Signs 'Fair Workweek' Bills - Employment Law This Week

Hospitality Labor and Employment Law Blog - 15 June 2017
Mayor Bill de Blasio has signed a package of bills into law limiting scheduling flexibility for fast-food and retail employers. New York City is the third major city in the United States, after San Francisco and Seattle, to enact this kind of legislation. The bills require fast-food employers to provide new hires with good-faith estimates of the number of hours that they will work per week and to pay workers a premium for scheduling changes made less than 14 days in advance.

Does Your Company Know What to Do with All Its Data?

harvardbusiness.org - 15 June 2017
There are many ways to put data to work, and companies, and especially their leaders, are advised to explore as many of them as they can. Each presents distinct opportunities for profit and competitive advantage, from product improvements to new revenue streams to possible industry game changers. At the same time, each presents challenges that must be experienced to be appreciated.
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ADA Trial Verdict Is Not Good for Places of Public Accommodation

Hospitality Labor and Employment Law Blog - 14 June 2017
Our colleague Joshua A. Stein, a Member of the Firm at Epstein Becker Green, has a post on the Retail Labor and Employment Law blog that will be of interest to many of our readers in the hospitality industry: “Nation’s First Website Accessibility ADA Trial Verdict Is In and It’s Not Good for Places of Public Accommodation.”
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Alumni Interview: Entrepreneurs Sharon and Javier on Food, Community and Treating People Right

Les Roches Webzine - 13 June 2017
#FeedingPeopleRight is a motto at Grain Traders, one of three restaurant concepts within Singapore-based group Series of Intentions (SOI). It’s an apt motto for this fast-casual outlet, which combines speed with the healthy ingredients and preparation techniques more typical of slow-food establishments. But the slogan’s spirit refers to more than just food. “It’s about treating people right,” SOI founder Javier says. “And that starts internally — with treating our employees right and instilling service values. How do you exceed people’s expectations?”
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DOL Withdraws Independent Contractor Guidance

CMAA Legislative Report Blog - 12 June 2017
On Wednesday, June 7, Department of Labor (DOL) Secretary Alexander Acosta announced the withdrawal of the independent contractor guidance first issued in July 2015.  The July 2015 guidance offered an expanded application of the multi factor
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Hotel Feasibility Study: A How To Guide

Xotels Blog - 12 June 2017
In over ten years of helping hotels to open and remodel successfully, we have seen time and again at Xotels how indispensable a feasibility study is. We have also seen how many would-be hoteliers simply assume that their vision will succeed, without conducting any notable research on building a hotel business that will be consistently profitable and competitive. In this article we look at the steps involved in carrying out an effective hotel feasibility study.
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The Behavioral Economics of Why Executives Underinvest in Cybersecurity

harvardbusiness.org - 7 June 2017
Determining the ROI for any cybersecurity investment, from staff training to AI-enabled authentication managers, can best be described as an enigma shrouded in mystery. The digital threat landscape changes constantly, and it’s very difficult to know the probability of any given attack succeeding — or how big the potential losses might be. Even the known costs, such as penalties for data breaches in highly regulated industries like health care, are a small piece of the ROI calculation. In the absence of good data, decision makers must use something less than perfect to weigh the options: their judgment.
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How One Medical Group Is Decreasing Physician Burnout

harvardbusiness.org - 7 June 2017
Physician burnout is a growing problem for all health care systems in the United States. Burned-out physicians deliver lower quality care, reduce their hours, or stop practicing, reducing access to care around the country. Primary care physicians are particularly vulnerable: They have some of the highest burnout rates of any medical discipline.
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Great Businesses Scale Their Learning, Not Just Their Operations

harvardbusiness.org - 7 June 2017
Ronald Coase nailed it back in 1937 when he identified scalable efficiency as the key driver of the growth of large institutions. It’s far easier and cheaper to coordinate the activities of a large number of people if they’re within one institution rather than spread out across many independent organizations.

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