Equifax and Why It's So Hard to Sue a Company for Losing Your Personal Information - 22 September 2017
After years of screaming headlines about data breaches, we all know the drill. A major company announces it has been hacked, a brief public outcry ensues, and then… not much happens. Down the road you might read about a government inquiry or a class-action suit being settled. People have become numb to these announcements. We assume our personal information has been compromised in some way, take reasonable precautions like canceling a credit card or instituting credit monitoring, and move on with our lives.

Equifax, the Credit Reporting Industry, and What Congress Should Do Next - 20 September 2017
Even for the experts, the recent data breach at Equifax was staggering. The data that undergirds the credit records of 143 million consumers was compromised. Social Security numbers, dates of birth, and drivers’ license records are used to authenticate identity. It is not difficult to change a credit card number, but changing Social Security numbers and birth dates is a whole different matter. Data breaches are on the rise in the United States. It’s time for Congress to act. Why does this require action by Congress? There are at least five major reasons that the private sector cannot handle this issue on its own:

GDPR: What You Need To Know

Net Affinity | Conversion Optimisation for Savvy Hoteliers - 19 September 2017
The GDPR is coming, it will take effect from 25 May 2018 and hotels need to create a plan to be ready for it. Net Affinity have been following the news around the new GDPR regulations closely and have put together the most important pieces of ‘need-to-know’ information to help get an understanding of it. The repercussions for not following these strict EU data protection laws are severe, and could cripple most SME’s and do serious damage to the bigger hotels and chains. Therefore, there must be measures taken and systems implemented in advance, in order to be in compliance by the time May 2018 comes around.

Industry Executives Share Tips for Reducing Hotel Costs

HMG Hospitality Blog - 19 September 2017
Hotel operators know that there are countless incremental costs that add up to a lot of expenses. Industry executives discussed this topic at length at Hotel ROI Midwest conference, part of the Hotel ROI Series. Here are some of their insights on how reducing hotel costs.

Roundtable Recap: How Trump administration will affect labor laws and regulations for hospitality

Cornell Blog - 18 September 2017
Over the course of several sessions, the roundtable examined the continuing development of the joint-employer decision, possible changes in the NLRB, and the status of union activity with a new board and new administration. – David S. Sherwyn

Direct Booking Summit 2017: the countdown is on!

Triptease Blog - 18 September 2017
While there's no denying the chilly September air and leaves turning from green to red, here at Triptease we've got a spring in our step. For us, September means only one thing... It's Direct Booking Summit season. We're just over a week away from hundreds of hoteliers descending on The Westin New York at Times Square for two days of workshopping, strategising and good ol' networking at the industry's most interesting event (yes, that's official).

Experience is Everything: How B2B Companies Are Competing with Marketplaces

Adobe Digital Marketing - 18 September 2017
Evolving forces are reshaping the B2B landscape, leaving many marketing teams to rethink the way they talk to their customers. Forrester Research predicts B2B e-commerce sales in the United States will top $1.1 trillion by 2020, giving B2B companies more than a trillion reasons to embrace the trend toward consumerization. There’s just one problem — online behemoths like Amazon Business and Alibaba make intimidating competitors because they have set the standard for creating trustworthy online experiences backed by great functionality and responsive customer service. But B2B companies can differentiate themselves from third-party players by delivering optimal customer experiences. That means learning how to leverage direct-to-customer platforms without negatively affecting existing distribution partners.

How BI Optimized Software Will Enhance Your Budget Planning

The Rainmaker Hospitality and Gaming Blog - 14 September 2017
BP1.jpg The hospitality industry is a highly competitive, ever changing market. Consumers have more options today than ever before when choosing a property for business or leisure travel. With so much at stake, budgeting and forecasting methods must be accurate and efficient. However, given that most hospitality budgeting still lives in spreadsheets, there's plenty of room for human error.

Budget season tips: Mapping your hotel's 2018 digital marketing budget

Travel Tripper Blog - 14 September 2017
It’s budgeting season, which means your hotel is probably ready to start planning how, when and where you’ll be investing during 2018. In the following two-part series, we’ll be offering expert tips to help you budget for two areas that could define how successful you are next year—your digital marketing strategy and your hotel website. When it comes to allocating your digital marketing budget for 2018, our top tip is simple: allow for flexibility in your monthly spend.

Keeping Hotels Safe Through Staff Training

National Association of Hotel & Lodging Engineers (NAHLE) - 13 September 2017
Consistency in the hotel business is key. Hotels operate and build large brands off of the idea that they can be consistent in every aspect when delivering a guest experience. One way that hotels express this consistency is through the policies and procedures they utilize for maintaining guest security. Most hotels have their own policies and procedures in place regarding the safety and security of hotel guests.

The secure facility: A call for a new performance model

National Association of Hotel & Lodging Engineers (NAHLE) - 13 September 2017
IFMA's FMJ Magazine An emerging theme within the security industry, but less familiar in the facilities industry, is the value stream of security. Securing assets and protecting the people and processes of an organization is a critical business function that has come to be called enterprise security risk management. The most important word in the

Preventive maintenance helps raise the bar

National Association of Hotel & Lodging Engineers (NAHLE) - 13 September 2017
Facility management executives can realize dramatic reductions in energy consumption and operating costs by installing high performance equipment. But without proper maintenance and monitoring programs, those cost and consumption reductions could eventually fade away. Inevitably, the performance of high efficiency equipment will begin to decline due to environmental factors as well as normal wear and tear. Standard efficiency equipment will degrade as well but the performance of high efficiency systems will suffer more rapidly without proper maintenance. Preventive maintenance and monitoring programs are key to ensuring a building’s equipment remains efficient, durable, and exceeds its lifespan.

As Your Company Evolves, What Happens to Employees Who Don't? - 13 September 2017
When my company was young, we worked with two contractors who played key roles in client services. As we grew and defined our core values — singling out accountability as our top priority — it became clear that these contractors did not meet our newly defined standards. They were often difficult to catch on the phone, noncommittal about deadlines, and understandably had more of an individual, not team-based, approach to their work.

How to Quantify Sustainability's Impact on Your Bottom Line - 13 September 2017
Humanity has an urgent need to fight climate change, and businesses can play a key role in doing so. But we recognize that, in many businesses, resources are often allocated according to short-term, bottom-line pressures. We thus wanted to figure out a way to help executives quantify the financial benefits of reducing their firm’s greenhouse gas (GHG) emissions.

Leadership: Lessons Learned Along the Way

HFTP Connect - 12 September 2017
I have been to more sessions on what it means to be a leader that I can count. Often the presenter will have a white board or a flipchart and have everyone yell out characteristics or attributes of a great leader. By Lisa Martin, CHAE

Why communication and operational system integration is a game-changer

Beekeeper Blog - 8 September 2017
Email is still the most common form of communication in the corporate environment, which doesn’t bode well for the 80% of the workforce that comprises non-desk employees. As many as 83% of non-desk employees don’t have corporate email addresses, leaving them out of important conversations and making critical information unattainable.

5 Ways Your Software Can Optimize Budget Planning

The Rainmaker Hospitality and Gaming Blog - 7 September 2017
Your annual budget is a critical set of metrics that is influenced by a multitude of factors. With so many moving parts, it’s more important than ever to have the right technology. When your software is BI optimized and personalized for your specific brand or individual property, you’ll be able to have a firm grasp on your projections, profits, and spending. Here are five specific ways that your RMS will help you plan your budget efficiently and accurately.

Ninth Circuit Rejects DOL's '80/20 Rule' On Sidework And Tipped Employees

Hospitality Labor and Employment Law Blog - 7 September 2017
Yesterday, the Ninth Circuit issued its opinion in cases involving the Department of Labor’s (“DOL”) “80/20 Rule” regarding what is commonly referred to as “sidework” in the restaurant industry. Agreeing with the arguments made by our new colleague Paul DeCamp, among others, the Ninth Circuit issued a decidedly employer-friendly decision. In so doing, it disagreed with the Eighth Circuit, potentially setting the issue up for resolution by the United States Supreme Court.

3 Expert Tips to Kick Off A Successful Budget Planning Season

The Rainmaker Hospitality and Gaming Blog - 31 August 2017
Budget planning season is right around the corner. Starting your plan can seem daunting, since it will effectively chart the course for how your property’s resources will be allocated in the following year. As budget planners, you’re beholden not only to the goals of your owners, but the interests of each property segment. How can you keep everyone happy without compromising on performance targets and spending on resources? Here are a few tips to get your budget for next year started off right.

Are you or your business 'time bankrupt?'

BERKONOMICS by Dave Berkus - 31 August 2017
You’d know the symptoms, if not the name. You’re fighting to put out the fires from customer complaints, or incomplete work, or are suffering from an inability to focus upon new development or new customers before cleaning up the mess inside your organization.

Legal issues when working with social influencers in travel

Travel Tripper Blog - 29 August 2017
If hotel marketers’ inboxes could talk, they would tell you that on any given day they likely receive double-digit numbers of potential collaboration proposals from social influencers. Influencer marketing offers brands the opportunity to increase the reach of their brand story and tap into networks where the influencer commands social clout. In a recent post, we established that influencer marketing has the potential to be an effective channel, but as long as it’s built on a solid multi-channel marketing and conversion-optimized foundation.

Do Lawyers Make Better CEOs Than MBAs? - 24 August 2017
The bad news keeps coming for Wells Fargo. A nearly $150 million settlement is pending for the fake-account scandal that roiled the bank last year, and a new scandal has emerged: Recently it has been alleged that thousands of customers were signed up for insurance without their knowledge. A bevy of lawsuits is in the pipeline, and regulatory scrutiny is intensifying. Meanwhile, one of Well Fargo’s chief competitors, Bank of America, has been relatively scandal free, with impressive revenue and profit results for the first half of 2017. What explains the divergence in the fortunes of two of the U.S.’s largest banks?

Research Shows Good Management Is Incredibly Hard to Copy - 23 August 2017
Don't underestimate the importance of basic competence.

Worries About Short-Termism Are 40 Years Old, but Are They Overblown? - 23 August 2017
The idea that companies face enormous pressure to deliver short-term results at the expense of long-term health is widespread among executives. McKinsey’s Dominic Barton has made the case, as has BlackRock’s Larry Fink. Politicians like Hillary Clinton and Joe Biden have warned against short-termism, as have scholars at Brookings and the American Enterprise Institute. McKinsey has made its case empirically, finding evidence linking long-term management to superior financial performance. In 2015 Rotman’s Roger Martin reviewed the evidence on both sides here at HBR and explained why he believed short-termism is a problem.

Three Important Budget Planning Considerations

Amadeus Hospitality Insight - 22 August 2017
You’ve started thinking about 2018 budgets. Are you trying to identify the most effective ways to have an impact on the growth of your business? With so many options available to you, how can you focus on the best areas? Consider three main goals to help you organize your thoughts. Are you looking to… …Increase Revenue

Video: Digital Marketing Essentials for Your 2018 Budget

Milestone Insights - 17 August 2017
If you missed out on our latest webinar, or just want a chance to review (it’s pretty dense with budgeting info) you’re in luck! You can watch the video by simply entering your name and email in the box below.


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