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Expedia CEO Mark Okerstrom on learnings from Dara, continuing Expedia's culture and global growth

Tnooz - 22 September 2017
Former Expedia boss Dara Khosrowshahi surprised much of the business world with his decision to move over to the top job at beleaguered rideshare behemoth Uber. After the initial shock of the decision rippled through the industry, the obvious next question was: who’s the next CEO? The team had clearly been working on a transition plan, as the decision was delivered swiftly and confidently.

Marriott learns from accelerator as 2017 winners take off

Tnooz - 22 September 2017
In front of a ‘Dragons’ Den’ style panel, eight startups touted their businesses in late August for the chance to be part of Marriott TestBED. This is only the second time the hotel giant has run its startup accelerator programme after it’s initial programme last year.

Weathering the storm - how the FAA keeps airspace on track in a crisis

Tnooz - 22 September 2017
It’s in times of crisis that we can really test the usefulness of government services. Following the devastation of Hurricane Irma, the Federal Aviation Administration has mobilised to restore order as quickly as possible to ensure air safety and to aid the recovery process On Monday, the FAA delivered a mobile air traffic control tower to Key West International Airport in Florida, after a long road trip down the East Coast by trailer from Hartford, CT.
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Personalization is about much more than recommendations

Tnooz - 21 September 2017
When booking or embarking on a trip, be it local or international, today’s traveler expects a seamless and personalized experience. But not all travel brands are confident they can deliver on this expectation. Today, when you log on to most travel websites, they will offer you recommendations on accommodations, flights or activities based on historical customer data.
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Amadeus and SITA tout progress in improved airport experience

Tnooz - 20 September 2017
Technology companies are increasingly setting their sights on improving the airport experience. Amadeus and Off Airport Check-In Solutions are taking the check-in experience entirely off the airport, enabling travelers to check-in and drop off their bags just about anywhere.
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Airlines experiment with customer service from SMS to very human AI

Tnooz - 20 September 2017
While airlines look for new ways to extend their customer service through bots and social media messaging platforms, Hawaiian Airlines has opted for two-way SMS to make the service accessible to more of its passengers. Hawaiian worked with cloud-based mobile and online business messaging solutions provider, LivePerson to set up the service.
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Microsoft backed startup makes big data claims

Tnooz - 20 September 2017
Helping big brands achieve a single view of the customer is a challenge that many have tried and failed to overcome. Now Amperity, a Seattle-based startup with the weight of Microsoft behind it, has come out of stealth mode. Its technology, says CEO and co-founder Kabir Shahani, will help “some of the world’s biggest companies, including airlines, understand customers better by connecting disparate data sources from across the web”.

Why Hilton's loyalty program wants to take you shopping at Amazon.com

Tnooz - 19 September 2017
Members of Hilton Hotels’ loyalty program, Hilton Honors, have a new way to use their points: paying for all or part of a purchase from online retailer giant Amazon. All Hilton Honors members are eligible, and there are no restrictions on what they can purchase. To use Shop With Points, members must complete a one-time link of their Hilton Honors accounts to their Amazon.com accounts.
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Hoteliers need to address the negative impacts of organisational multitasking

Tnooz - 19 September 2017
This article will address the alarming system overload that hoteliers are suffering from today. The rise of the OTAs is putting pressure on hoteliers to be on the constant lookout for the next tool that is going to help them manage the OTA landscape and/or win back direct bookings. Hoteliers adopt tools which claim they can help with nearly everything: website/channel pricing optimisation, marketing, different forms of digital guest communication and upselling tools. The list goes on and on.

HotelTonight widens its booking window to 100 days out

Tnooz - 19 September 2017
Cast your minds back to late 2010 when HotelTonight was unveiled and boasted that it was the fastest mobile hotel-booking app out there as well as the first mobile-only travel-booking business. The startup quickly caught the attention media and rivals with companies including Priceline launching its own last-minute hotel-booking service called Tonight Only.
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Airlines mix and match their relationship with GDSs and fare families

Tnooz - 19 September 2017
CarTrawler and IdeaWorks have released the full findings from the annual ancillary revenue research with Sabre, Travelport and Amadeus included into the conversation along with 66 global airlines. The so-called GDSs, who would much rather be called travel technology providers to show that they are about more than just distribution, have been upping their game in terms of bringing airline ancillaries into their distribution platforms. IdeaWorks has been producing a report every year since 2007 and in the early days of ancillaries, selling bags, priority boarding, assigned seats and many of the core ancillary products was very much the preserve of the airline dotcoms, not the indirect channel.

China's brick-and-mortar push: Will the online/offline blend boost travel spend?

Tnooz - 18 September 2017
Brick-and-mortar threaded through this year’s TravelDaily conference in Shanghai, China. The online/offline blend is increasingly in fashion – and has created a division between brands that believe in the power of physical stores and those that stay the digital course. ChinaTravelNews recently called this blend the “online/offline myth,” suggesting that the value of blending digital and physical is not a foregone conclusion.

A picture is worth a thousand words, but your brand's Instagram account is worth so much more

Tnooz - 18 September 2017
While freediving off the North Shore of Oahu, Ocean Ramsey reaches for the fin of a 17-foot great white shark. She doesn’t panic. Instead, she calmly glides alongside the giant fish before swimming back to the surface and doing it all over again. Ramsey isn’t stranded, nor is she distressed. She loves swimming with sharks, and if Instagram is any barometer, her fans and followers love seeing Ramsey in her element too.

Wego brings in another new investor

Tnooz - 18 September 2017
Wego.com has picked up more funding from another Middle East venture firm as it looks to expand its metasearch model across the region. Its latest round brings Middle East Venture Partners on board. MEVP looks at early and growth stages of innovative companies and has $120 million of assets under management.

Transaction frequency data revealed for India's OTAs

Tnooz - 15 September 2017
Kalagato has come up with a new set of metrics which give a fresh perspective on India’s online travel market. The data analytics firm has made public some of the findings from its paid-for research, and there are two distinct points of interest – transaction frequencies and the importance of rail. Over the past couple of years, India’s market has been one of stellar volumes growth and market share battles. Investment has been forthcoming – profitability less so.

10 years on, airlines begin to see the benefits of inflight wifi

Tnooz - 15 September 2017
Timing is everything. Perhaps it’s no coincidence that the 10th anniversary of the iPhone and the 10th anniversary of the introduction of inflight connectivity, more commonly known as inflight wifi, somewhat overlap. Technically, the first powerful inflight wifi option, Connexion by Boeing, which was officially launched in April of 2000, pre-dates the smartphone and today’s more commonly available IFC services.
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Advito Forecast spotlights hot technologies, warns on hotel practices

Tnooz - 14 September 2017
Two technologies – NDC and artificial intelligence — will play significant roles in shaping the direction of travel distribution next year, according to the Advito 2018 Industry Forecast. It has long been thought that airlines had widely disparate motives for adopting NDC, the IATA-backed initiative to establish XML as the language of choice for airlines’ communications with trading partners.
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When you know your customers well enough to celebrate breakups with them

Tnooz - 14 September 2017
Recently, while exploring the landscape and patterns of group travel, Liberty Travel cited what most would deem an unlikely trend, the post-divorce getaway. Called the “Start-Anew-Moon,” at first glance people might chuckle or think it seems a bit odd to celebrate such an occasion. On second glance, it really makes perfect sense. It’s a new chapter of someone’s life and travel helps to start this journey on a refreshed foot.

Priceline's Glenn Fogel on metasearch, home-sharing, direct booking, and localization in China

Tnooz - 14 September 2017
As the opening CEO Talk at TravelDaily’s annual gathering in Shanghai, China, Priceline Group’s CEO set the tone for an event focused on the current state – and future growth – of this country’s travel industry. Fogel highlighted some of the themes that would resonate throughout the conference, especially those related to both global companies localizing in China and Chinese companies globalizing to compete internationally.

Thomas Cook returns to Expedia Inc tech and inventory via white-label tie-up

Tnooz - 14 September 2017
European tour operating veteran Thomas Cook Group has formed a strategic alliance with Expedia Inc and will use the online giant’s platform to power its city break and hotel-only business across its European points of sale. In Thomas Cook-speak, the tie-up relates to its “complementary” city and domestic holiday business, leaving it to concentrate attention and resources on its “core” product which is “holidays to [its] own-brand and selected partner hotels in sun and beach locations”.

iPhone X won't be the future of travel, but it will boost biometric ID adoption

Tnooz - 14 September 2017
Apple’s latest ‘fine I’ll take out a mortgage’ development, the iPhone X, introduces a number of new features, the most intriguing of which is the advanced facial recognition which will serve to unlock the device. The advanced Face-ID technology relies on dual cameras for 3D imaging, plots thousands of dots of light on the face to emulate facial expressions in real-time, so that users can, among other things, generate animated emojis, and it also includes infra-red imaging to recognize the owner in the dark.
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The airport revenue growth challenge - learnings from around the globe

Tnooz - 14 September 2017
More than nine million passengers take to the skies around the world for business or leisure travel, passing through the hundreds of airports scattered around the planet’s cities. One would expect that airport revenue is booming. But this is not the case. What is causing the decline in airport revenue, and is there a way to boost revenue and improve the passenger experience, at the same time? In a recent article named ‘Airline profits: ready to depart’, The Economist highlighted airports’ decreasing ability to make money.
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B2B payments can be awesome [video]

Tnooz - 13 September 2017
“Travel sellers and suppliers can improve not only the traveller experience but also employee satisfaction by automating their B2B payment processes”, according to Anthony Hynes, managing director of eNett International. In an interview with tnooz, Hynes explains some of the points raised in eNett’s recently published white paper, “Experience Counts – An Untapped Opportunity to Drive Business Performance”.
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Travel firms need to see the benefits of experimentation

Tnooz - 13 September 2017
Today’s ‘always on’ traveller expects a hyper-personalised package of products and services, forcing companies in the highly competitive travel industry to find new ways to gain attention and sell their services. Travel companies must deeply understand consumer preferences and adapt their offers to individual needs. It is well known that personalised suggestions, pricing and exclusive offers are extremely valued by customers and can be a key competitive advantage. But how can travel companies make sure they are getting it right?
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Speeding your way towards user engagement and conversion

Tnooz - 13 September 2017
As trends move towards mobile-first engagement, site speed optimisation becomes critical. In its latest report, Net Affinity offers insights for travel brands on optimising the design of their mobile and desktop-sites for greater user engagement and conversions. The top tip: keep the site lite.
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EasyJet works around tech challenges to find low-cost long-haul fix

Tnooz - 13 September 2017
The long-haul LCC race just picked up hyper-speed – thanks to a simple travel hack. For the past two years, there have been talks ongoing of expanding long-haul, low-cost services with domestic LCC feeder networks. There has been one big drawback: IT.

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