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Sabre files appeal seeking to overturn verdict in US Airways case

Tnooz - 21 July 2017
Sabre Corp. filed its opening appeal brief seeking to reverse the December 2016 verdict and damages award in a lawsuit brought by US Airways. The jury, which heard the case in the US District Court, Southern District of New York, returned a verdict in favor of US Airways for $5 million in damages before trebling on one of the carrier’s claims. Sabre’s appeal, filed in the U.S. Second Circuit Court of Appeals, asserts that the verdict was based on incorrect legal standards and an inaccurate framework to assess the case.

Data and design can keep mobile travellers engaged

Tnooz - 21 July 2017
Our lives have become increasingly mobile, with research showing that US consumers spend more than five hours each day interacting with on-the-go devices. Today’s connected travellers aren’t just spending more time on mobile, their expectations for this channel are growing at the same time. A recent Google survey found that 90% of consumers booking or researching travel through mobile devices – such as smartphones or tablets – will switch to a different website or app if their needs aren’t quickly met.

Move over bots, email is still the boss

Tnooz - 21 July 2017
US consumers prefer travel and hospitality brands to communicate with them via email rather than other channels, says a new study from Campaign Monitor. While there is an element of “MRDA ” – an email marketing firm releases a study which says how great email marketing is – the research was independent and carried out by Market Cube.

IATA moves forward with next gen payment plan

Tnooz - 21 July 2017
The International Air Transport Association has announced progress of its New Generation IATA Settlement Systems (NewGen ISS) with the selection of Edenred and Multiservice Technology Solutions to implement the EasyPay payment solution for travel agents in more than 100 markets. Travel agents can set up and fund the new EasyPay e-wallet to pay for airline tickets issued through the IATA Billing and Settlement Plan (BSP).
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Hilton matches Marriott's 48-hour cancellation policy in US and Canada

Tnooz - 20 July 2017
Hilton will follow Marriott’s lead in imposing a 48-hour requirement on cancellations. Guests who cancel their reservations within 48 hours of check-in will be subject to a penalty that is the equivalent of one night’s stay. The new policy will go into effect July 31 and will apply to all Hilton brands in the US and Canada.

Imagine the seamless travel experience

Tnooz - 20 July 2017
Travel providers are continuing to amaze when it comes to UX and making their customers’ journey as easy as possible. Selling ancillary services has always been a widely discussed topic, but it is becoming clear that pushing your customer to pre-book all parts of their trip before they travel may not be the best approach. Not everybody is ready to book all elements of their trip upfront – especially months or weeks ahead of their departure.

Time for travel companies to wake up over data threat?

Tnooz - 20 July 2017
Technology giant Thales has published its 2017 Data Threat Report with a warning to retailers of rising risk levels for data breaches. A combination of escalating cyber attacks as insider threats, as well as more stringent privacy requirements and data management regulations are putting pressure on enterprises around the world, and travel companies are not immune.

Preparing for a future with seamless travel and personalisation

Tnooz - 20 July 2017
The words seamless travel and personalisation don’t exactly move the excitement needle these days but an industry report released today says they will be key drivers for success in the future. The Amadeus–A.T. Kearney paper points to social and economic developments that are changing the world and talks of travel companies setting strategy to manage disruption. The ‘What If? Imaging the future of the travel industry’ report says personalised travel experiences enabled by artificial intelligence and, seamless travel, will be key to success in the next five to seven years.

Personalisation in the air to improve the experience and boost profit

Tnooz - 20 July 2017
It’s hard to get away from the word personalisation in travel although it’s mostly applied to its potential for airlines, hotels and other travel providers. Aircraft manufacture Airbus is thinking differently. In December 2016, A^3, the Silicon Valley-based innovation arm of Airbus unveiled Transpose to the public.The project is all about flexibility in cabin design so that airlines can offer passengers a better experience and in return improve the bottomline.
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New GBTA report highlights huge impact of business travel on the US economy

Tnooz - 19 July 2017
For every 1% change in business travel spending, the U.S. economy gains or loses 74,000 jobs, $5.5 billion in GDP, $3.3 billion in wages and $1.3 billion in taxes. That was one of the finding of the U.S. Business Travel Economic Impact Report, issued by the GBTA Foundation, the education and research arm of the Global Business Travel Association. The report, produced in partnership with American Express Global Business Travel, aims to underscore business travel’s importance as a “critical driver” of the US economy, Michael W. McCormick, GBTA executive director and chief operating officer, said.
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BeMyGuest closes Series A, launches its own lab

Tnooz - 19 July 2017
Asian tours, activities and attractions specialist BeMyGuest has closed its Series A funding round and launched BeMyGuest Labs. While the amount has not been disclosed, BeMyGuest confirmed that it has now raised a total of S$11.5 million ($8.5 million). Its Crunchbase entry however values the Series A at S$8.5 million ($6.2 million).
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OAG looks beyond aviation as it upgrades analytics platform

Tnooz - 19 July 2017
OAG has updated its analytics suite to make the company’s data more accessible to a broader range of customers in sectors beyond aviation. According to Mark Clarkson EVP product management, the Traffic Analyser 2.0 web-based platform aims to make data more accessible to users such as tourism boards, investors, and infrastructure companies.
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Roomorama shuts down

Tnooz - 19 July 2017
Roomorama, a B2C vacation rental platform based in Singapore, has stopped taking new bookings and is blaming “increased competition and regulatory headwinds” for the decision.

Travel executives weigh booking away from Marriott

Tnooz - 18 July 2017
Nearly 60% of respondents to a Business Travel Coalition poll say they would likely book away from Marriott International because of its new 48-hour cancellation policy. The policy imposes a one room-night penalty for cancellations within 48 hours of check-in. The BTC polled 216 travel manager and travel management company executive respondents from the US, Canada, UK, Ireland, Spain, Switzerland, UAE, Belgium, Bonaire, Serbia, Scotland and Germany.
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Travel apps need a data-centric approach to marketing

Tnooz - 18 July 2017
It’s a case of good news/bad news for the travel app industry. The good news is that people are using apps to book travel more often than ever. The bad news is that the travel app space is highly competitive. According to recent research from Criteo, smartphones now capture one in five of all online travel bookings, and the majority of mobile bookings happen in apps.
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Travelport helps passengers with mobile rebooking technology

Tnooz - 17 July 2017
Travelport is claiming a first with the launch of Resolve, technology for airlines to help passengers with hotel rooms and flights during disruption. According to a statement the Resolve product helps with the sourcing of hotel rooms, air re-booking and meal and transport requirements. The mobile-based technology, being trialled with a “major US-based airline” is designed to get in touch with passengers when an itinerary changes so they can make local hotel arrangements via their mobile devices.
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In-destination piques Booking.com interest

Tnooz - 17 July 2017
Booking.com is launching a consumer-facing PR campaign around what happens during the first 24 hours of a trip. It has partnered with a “celebrity life coach and wellbeing expert” who shares her advice on how to get in the vacation mood quickly – booking.com claims nearly one in three travellers spend the first day of a trip worrying about what could go wrong.

Three things hoteliers need to know about machine learning

Tnooz - 17 July 2017
When it comes to hospitality analytics, it’s hard to ignore the recent airtime devoted to and levels of interest in the topic of machine learning. The industry has been humming with how machine learning, specifically, helps hoteliers streamline much of their current time-constrained, manual processes – freeing up valuable time to focus on their revenue strategy in the process.
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EU court says airline cancellation fees may be scrutinized for 'unfairness'

Tnooz - 14 July 2017
The European Union’s highest court, the Court of Justice, ruled that cancellation fees charged by airline companies may be assessed for unfairness. The court was considering a complaint brought by the Verbraucherzentralen Bundesverband (VZBV), the Federal Union of Consumer Organizations, against AirBerlin, Germany’s second-largest airline. The VZBV, the Federal Union of Consumer Organizations, is a non-governmental organization that acts as an umbrella for 41 German consumer associations.

Are hotel brand dotcoms the new Amazon?

Tnooz - 14 July 2017
Here’s the great news for hoteliers: travelers love you more than you know. Recent research fielded by Phocuswright indicates that travelers want to book as much as possible through hotels: sightseeing tours, museum and event tickets, dining and other in-destination activities. This means your greatest competition – OTAs – haven’t won the battle for heart, mind and wallet. Current research also shows that 18-34-year-olds prefer to see extra travel-related offers through Google.

No slowdown in APAC mobile growth, India leads charge

Tnooz - 14 July 2017
Criteo has linked up with Euromonitor International for a report which shows that the growth of mobile travel in Asia-Pacific is not limited to China. The study used Euromonitor data from nine markets and also polled 1,900 consumers about their travel search and booking patterns. Clearly, the scale of the Chinese market makes it the obvious leader in volumes, but there is bigger growth coming in other markets, noticeably India.
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Best SEO practices for travel brands differ from other industries

Tnooz - 14 July 2017
Searchmetrics has published a new study on travel industry-specific search ranking factors that might help travel brands improve their visibility in Google searches. It suggests that a focus on browsing experience, making information and comparison simple, and a comprehensive coverage of topics with greater content word counts, while better quality images can improve a site’s standing.

OTA or hotel direct - putting the OTAs view

Tnooz - 14 July 2017
The Travel Technology Association, which represents online intermediaries, has hit back at a study from the American Hotel & Lodging Association which highlighted dangers of booking online, other than on the hotels’ websites. Stephen Shur, president of association dismisses the AHLA campaign as a PR stunt and points to a recent Phocuswright report showing $35 billion in OTA bookings last year compared to $32 billion booked direct with hotels.
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United may test a flight-switching program (and it's not about overbooking)

Tnooz - 14 July 2017
United Airlines may conduct a small test of a system that would give passengers the option of switching to a different flight ahead of time. If United proceeds with the test, a few Mileage Plus members who opt into the program may receive e-mails up to five days before a trip offering seats on another flight departing the same day from the same airport.

Boutique hotels - agile, creative, unique

Tnooz - 13 July 2017
Independent and boutique hotels are, by their very nature, different from their chain competitors. But what are the specific characteristics owners should focus on in their messaging and marketing?
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How travel marketers can avoid awkward ad placements and protect the brand

Tnooz - 12 July 2017
For years, the online advertising industry has become so fixated on trends such as ad fraud and ad blocking that equally crucial issues – such as brand safety – have remained on the back burner. That is, until now. Following the recent revelation that a whole host of household names have inadvertently appeared alongside extremist content, brands and their agencies are suddenly beginning to realize that without careful consideration for brand safety, no one is immune from the potential risks of programmatic advertising.

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