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The Wrap: Klook lends Korea a helping hand to woo Asian FITs

Web In Travel (WIT) - 16 August 2017
Korea sees strong potential in the growth of visitors from other Asian cities and sets its sights on FITs (free independent travellers) from the region, and has teamed up with Hong Kong-based tour and activities booking platform Klook Travel (Klook) to get the numbers.
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People and culture, the one thing you can't copy, and here's how Sabine Hansen Peck intends that to be Amadeus' competitive advantage

Web In Travel (WIT) - 15 August 2017
Yeoh Siew Hoon catches up with the power woman who runs people and culture at Amadeus IT Group, Sabine Hansen Peck, and talks Asia, diversity, gamification, and even animals and flying. If she wasn’t yet convinced, her latest whirlwind trip through Asia Pacific, which covered Bangkok, Tokyo, three cities in China, Sydney and Singapore, has left Sabine Hansen Peck with no doubt in her mind that “the future is happening here”.
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Beyond Pricing acquires Smart Host, offering revenue management tools for vacation rentals

Web In Travel (WIT) - 15 August 2017
Vacation rental revenue management firm, Beyond Pricing has acquired Smart Host – another travel technology startup, focused on introducing flexible pricing strategies to vacation rentals – for an undisclosed amount.
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Bangkok, London top destinations for APAC travellers this fall

Web In Travel (WIT) - 14 August 2017
Travel from the Asia Pacific (APAC) region is still robust in Q3 this year with vacationers favouring both short haul and long haul destinations, with Bangkok and London as most popular respectively – no surprises there. The other cities in the top five destinations list are Tokyo, Singapore, Taipei and Seoul (short haul) and Paris, Los Angeles, New York and Amsterdam (long haul).
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Hoteliers must prepare for new wave of challenges in increasingly dynamic marketplace

Web In Travel (WIT) - 11 August 2017
Hotels must find ways to optimise their pricing and distribution in a marketplace that is continually under pressure from new entrants and new technology. One of the industry’s front runner in revenue management is organising its third presentation of a revenue strategy forum, this year in Hong Kong, to address these issues.

These are the five trends shaping the future of luxury travel

Web In Travel (WIT) - 10 August 2017
The evolving definitions of ‘luxury’ and ‘status’ are changing the preferences and expectations of service from high-end travellers, says Sabre Corporation in its recently-released The Future of Luxury Travel. According to the report, published in collaboration with TrendWatching, travellers want to live out their personal values through their experiences, and yet want “to find purpose and cultivate empathy for others while doing so”. This has led to smart brands offering “individualised and transformative forms of luxury” to appeal to these new consumers.
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Voice, NDC, airline retailing and even survival of travel agents (yes, again) provide lively banter on CAPA panel

Web In Travel (WIT) - 8 August 2017
As a conference moderator, you could say it is a better problem to have to shut the panel up because they can’t stop talking, then to have to continually goad them to say more. The former of which is precisely what Yeoh Siew Hoon, founder & editor of Web In Travel (WIT), had to contend with as a moderator of the Cloud9 track on airline distribution and selling at CAPA’s Australia Pacific Aviation & Corporate Travel Summit 2017 held in Sydney this week.
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Spacemob to lead WeWork's expansion into Southeast Asia

Web In Travel (WIT) - 7 August 2017
WeWork has just announced its plans of a US$500 million investment towards a new entity, in a move focused on expansion and growth in Asia, more specifically in South-east Asia. WeWork’s investment has manifested through the acquisition of Spacemob – a co-working space that grants its members access to the space, technology and connections necessary to build a solid foundation for their business ideas – for an undisclosed amount.
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The Wrap: Indonesia gets on board with AirAsia and Adobe for tourism promotion

Web In Travel (WIT) - 3 August 2017
Indonesia is entering into partnerships to promote itself as the preferred tourist destination in ASEAN, as well as to meet its target of 15 million foreign visitor arrivals this year and 20 million by 2019. The country’s ministry of tourism has chosen two partners in this endeavour – Asia’s largest low cost carrier AirAsia and Adobe. The collaboration between Air Asia and the tourism ministry will see both parties focus on marketing in brand advertising, promotional activities and activations across various touch points including digital, print, radio, in-flight branding and consumer travel fairs.
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Startups in ASEAN: Time to look to China, not US, for lessons

Web In Travel (WIT) - 3 August 2017
If there was one clear message coming out from investors in the tech space at the TechSauce global summit in Bangkok last week, it was – it’s time for startups in Southeast Asia to look to the US for role models; instead they should look to China. A panel of investors, specialising in China, said that markets in Southeast Asia were similar to China seven to eight years ago – emerging secondary cities, fragmented, mobile-first, growing middle class – and the question they should ask is, “What Chinese business model can I copy and can I do it faster than they can?” While the discussions weren’t specific about travel, there are definitely lessons to be drawn for travel startups looking to either enter China or engage with Chinese travel companies.
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How space tourism, block chain, VR and other technologies are shaping future travel

Web In Travel (WIT) - 1 August 2017
There is more forecast on the future of travel, this time from Sabre on the role technologies will play in shaping the travel landscape in the years ahead. The rather detailed 2017 Radar Report by Sabre Labs looks at nine tech trends impacting travel by studying the technologies and the impact they have on the travel industry. The trends identified as artificial intelligence, augmented reality, autonomous delivery, blockchain, neural interfaces, quantum computing, space tourism, trusted presence and virtual reality gets physical.
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The Wrap: U-Explore - new online booking platform from Klook and HK Express

Web In Travel (WIT) - 27 July 2017
Klook Travel (Klook), Hong Kong-based tour and activities booking startup, has teamed up with low fare airline, HK Express, to launch U-Explore, an online travel activities planning tool. According to HK Express, The new booking platform allows HK Express guests flexibility in booking tours, experiences, theme park visits, airport transfers and WiFi device rentals before taking off or after arriving at their destination.

Guest Blog: The evolving landscape of the world's largest business travel market - Asia

Web In Travel (WIT) - 26 July 2017
Asia accounts for more than a third of US$1 trillion in annual spending globally, and sets to dominate business travel spending over a rate of 80% until 2026. By 2025 it is also estimated that 32% of all world airline traffic will originate from Asia. With this positive outlook fuelling growth, stakeholders are raising the bar for Asia’s travel landscape with tremendous developments. In December 2016 the Singapore-Kuala Lumpur High Speed Rail (HSR) was officially inked. This ambitious project is estimated to come to fruition in 2026, and will cut travel time between the city states from four hours (by car) to 90 minutes. Not only that, the continued proliferation of low cost carriers (LCCs) and the Pan-Asia Railway Network are events that will transform the travel ecosystem in the region.
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Have yuan, will travel: State of the Chinese outbound travel market

Web In Travel (WIT) - 20 July 2017
The Chinese are travelling and spending, showing no sign of reducing their vacations abroad despite many key indicators showing signs of a slowdown in the Chinese economy. In fact, Chinese travellers will continue to travel and spend more in the next 12 months, according Hotels.com’s Chinese International Travel Monitor (CITM) study 2017. Last year the travel spend by Chinese tourists increased across all age brackets, averaging US$3,623 – more than a quarter of their income at 28%, and an increase of 4% per cent compared with 2015.
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Letter from Sydney: Chatbots are hot but they are no silver bullet

Web In Travel (WIT) - 20 July 2017
Travelport Live in Sydney kicked off with two female “robot” dancers wearing suits that were more lit up than a Christmas tree, their robot-like movements a hint of where the discussions at the one-and-a-half day conference would be heading.
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The Millennial Traveller: LUXE's Simon Westcott on the key good of travel and luxury beyond the price tag

Web In Travel (WIT) - 19 July 2017
Simon Westcott’s extensive career in the travel media industry is undisputed. His most notable roles are as the former publisher of the famed Lonely Planet guides from 2001 to 2008, being the co-founder of Mr & Mrs Smith Asia Pacific, and his current position as owner and CEO of LUXE City Guides.
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New Travelport technology resolves accommodation problems for disrupted air passengers

Web In Travel (WIT) - 18 July 2017
The next time you are stranded at an airport due to flight delays or cancellations you can avoid the long lines for paper hotel vouchers with Travelport Resolve, which promises to get you a room with a “few simple touches” on your mobile device. This latest product from the travel commerce company was launched at the company’s annual Travelport LIVE event in Sydney this week.
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Guest blog: Through Personalisation, Hotels Have Many Opportunities to Win Guests' Loyalty

Web In Travel (WIT) - 14 July 2017
While it seems personalisation has generated significant buzz for a long while already, it nonetheless is a strategy in the hospitality industry that still leaves a lot to be desired — especially in the hotel booking process. Personalisation can begin along many of the touch points in a traveller’s journey. It can be about offering individualized travel content on mobile apps, service requests at the hotel, or even sending a note of thanks, post-trip. Tailoring guests’ on-property experience, perhaps with a personal greeting at check-in or stocking the customer’s favorite beverage in the minibar, requires a lot of training and attention from management.
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How Tujia's Hai Zhuang wants to be part of 'greatest economic event of the century'

Web In Travel (WIT) - 12 July 2017
Like many entrepreneurially-minded individuals, Hai Zhuang, President, Tujia Holdings, was driven by the ambition to make an impact on the world through his work. At the WIT Japan & North Asia 2017 Bootcamp, Zhuang recounted his eight years’ experience as a Microsoft engineer, and how his broader ambitions pushed his leap into the startup world, when he joined the founding team of Chinese vacation rentals site Tujia which has since grown into one of China’s travel unicorns.
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WIT Start-ups: WanderSnap aims to be the Airbnb for photography

Web In Travel (WIT) - 21 June 2017
WanderSnap is Asia’s Airbnb for photography. It connects travellers with local photographers to capture selfie-free adventure moments — anytime you need curated photos taken: on vacation, during off-the-beaten path adventure, conferences, maternity shoots, and much more, we got you at every angle.
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The Wrap: Corporate Traveller merges with FCM Travel Solutions in Asia

Web In Travel (WIT) - 21 June 2017
The Flight Centre Travel Group is bringing Corporate Traveller under the FCM Travel Solutions (FCM) brand in Asia to support growing regional travel demand. FCTG said the unifying of its FCM and Corporate Traveller brands in Greater China, Hong Kong, Malaysia and Singapore under the FCM umbrella is to “deliver a seamless and consistent travel solution to corporate customers throughout the region.”
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Imagine a future of travel through avatars - how ANA wants to impact all 7.5b people on earth

Web In Travel (WIT) - 15 June 2017
It is said that a good idea either makes you laugh or makes you very scared and the idea of travel avatars shared at the sixth WIT Japan & North Asia elicited both reactions from the audience. Akira Fukabori, market communication intrapreneur of All Nippon Airways and Kevin Kajitani, Digital Design Lab Intrapreneur of ANA Holdings shared the idea behind the ANA Avatar XPRIZE concept selected at XPRIZE’s inaugural Visioneers event held last October in Los Angeles. The XPRIZE describes itself as “the global leader in designing and implementing innovative competition models to solve the world’s grandest challenges” through crowd-sourcing.
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Deal sealed: Tourico is now part of Hotelbeds

Web In Travel (WIT) - 12 June 2017
US-based Tourico Holidays officially became part of global bedbank and B2B provider of services, Hotelbeds Group, on June 8 following the closure of regulatory and legal procedures. This completes the deal following announcement by Hotelbeds Group last February to acquire Tourico Holidays and merge the wholesaler with its Bedbank business unit. Tourico Holidays is now a business unit within the Hotelbeds Group while the integration progresses.
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The Future of Hotel Distribution in Asia: The Opportunities

Web In Travel (WIT) - 8 June 2017
The second annual WIT Hospitality Think Tank took place last March in Hong Kong. Powered by Expedia and TravelClick, this year’s edition drew its attention to “The Future of Hotel Distribution in Asia: The Opportunities”.
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Mobile shopping spend in Asia Pacific to surge this year, research reveals

Web In Travel (WIT) - 7 June 2017
‘Shop till you drop’ is a common phrase among most Asians as shopping is a favourite past time and, for some, an indispensable part of their life. With the ‘invasion’ of technology into so many aspects of our lives and the proliferation of mobile gadgets, shopping online has become very popular even among those who were wary before of disclosing their personal information and financial details to faceless sites.
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Letter from Tokyo: Why did you come to Japan? A tale of Japanese influence on youthful dreams

Web In Travel (WIT) - 7 June 2017
On the Japan Airlines flight over from Singapore, I caught a television programme made by Tokyo TV called “Why did you come to Japan?” Clearly launched on the back of the inbound boom to Japan, it basically catches visitors at Narita airport unawares, asks them their reason for coming to the country and if they find interesting stories, the crew will follow them on their trips.

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